Is HSBC down in Richmond, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Richmond, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (65%)
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Login (14%)
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Transactions (8%)
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Website (8%)
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Transfer (5%)
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Withdrawals (1%)
Live Outage Map Near Richmond, Greater London, England
The most recent HSBC outage reports came from the following cities: London, Northolt, Wandsworth, Uxbridge, Tower Hamlets and Wembley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Transfer | |
| Northolt |
Transactions | |
| London |
Transfer | |
| Wandsworth |
Website | |
| Uxbridge |
Mobile App | |
| London |
Mobile App |
Community Discussion
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HSBC Issues Reports Near Richmond, England
Latest outage, problems and issue reports in Richmond and nearby locations:
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Darren
(@firstclubworld) reported
from
Kensington, England
@HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help
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Sam Shethran
(@ShethranS) reported
from
Merton, England
HSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK
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Amanda Davies-Day
(@AmandaDD123) reported
from
Spelthorne District, England
@HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!
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Hemal Jadav
(@hemaljadav) reported
from
Brentford, England
@financialombuds @HSBC_UK Yes online chat and the guys named Santosh is clueless and giving me temporary fix like previous which means I will end up in same situation again
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manmohan
(@manmohan) reported
from
Watford, England
@HSBC_UK Website is not logging me in?? Tried from all my devices. After I put the login security code the waiting wheel keeps turning. I have urgent requirement & can't login since morning!!
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Sapna Ghai
(@sapna_ghai) reported
from
Brentford, England
@HSBC_UK I cannot login into my mobile application .. I had early am but it’s not working now ? I have restarted the phone .. ?
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Luke
(@LukeHugh3s) reported
from
Croydon, England
@HSBC_UK is there a fix for you app not working on this new iOS update?
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MV
(@vmahadevan1) reported
from
Hounslow, England
Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered
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Hifzur Rahman
(@hyfzur) reported
from
Watford, England
@HSBC_UK i had applied for a credit card on 26 mar 2022. Called the customer care 4-5 times since then finally came to know that the application is approved, all clear from the underwriting services team, it's sitting with the banking approval team. It's been a month !!!!
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David Howorth
(@dhoworth1) reported
from
Esher, England
.@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Same issue for past 3wks...still same today
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Matt Cartmell
(@MattCartmell) reported
from
Paddington, England
Absolutely appalling levels of customer service with @hsbc_uk business banking -phone service over 1hour wait - but no responsiveness on the Chat app either. If you’re looking for a business account look elsewhere
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Chrissy H 🏳️🌈
(@Chris_1987) reported
from
Camden Town, England
Honestly @HSBC_UK are terrible when you’re in need of help
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Paddington, England
@harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Kensington, England
@dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.
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Stephen Hines
(@hines_stephen) reported
from
London, England
@HSBC_UK @PostOffice Can either of you help?
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thewolfofcrypto.eth
(@0x013F6DAF2fc89) reported
from
City of London, England
Annoyed by the fact that every time a bank transfer contains the word #crypto @HSBC_UK marks it as “fraudulent” and block it. #Banks are the real fraud #Crypto is the future
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Nj
(@adamsn) reported
from
Chertsey, England
@HSBC_UK what’s the point of having one branch closed in weybridge (nearest one to chertsey) and you drive all the way to Woking and the HSBC there is closed as well due to amend times. Waste off a trip and fuel! It’s not great customer service
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Melanie Barnett
(@lemoney_b) reported
@HSBC_UK @PellsAmanda Any luck Amanda? I’m having the same problem and am currently on hold with HSBCnet help desk…..
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Londons Calling
(@SteveQuinlan4) reported
@HSBC_UK I am a private customer not a business. I’ve already sent a message detailing my latest grievance with the poor quality service from HSBC which I haven’t had a response to yet.
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Melanie Barnett
(@lemoney_b) reported
@HSBC_UK is there a problem with HSBCnet this morning? I am unable to logon anywhere……
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Joe Flatman
(@joeflatman) reported
well that was fun [sarcasm]. This thread led @HSBC_UK to reply and look again into my complaint. Their reply just now: our original gaslighting of you was the correct response, we genuinely could not care less. 25 years as a customer clearly means nothing 😑
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Squidward
(@SquidwardMurdoc) reported
@PennyBritish @HSBC_UK @kraken Barclays block Binance but not Kraken (Payward).
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datazuum
(@datazuum) reported
NO words can really describe how bad @HSBC_UK @HSBC service and customer experience are! The people who tout that they can do "digital transformation" laughable! Surprised they can spell it! Terrible terrible service!
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CT
(@Trinilady28) reported
@HSBC_UK if you work at HSBC UK and are a Manager on the Premier Banking team. Please tweet me your office phone number. I need a direct contact that your gatekeepers refuse to provide. So that I may solve my problem after 4 months of ineffective run around.
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CT
(@Trinilady28) reported
Is this truly your best @HSBC_UK ? A customer with a 4 month old complaint of money not being reimbursed should just sit around indefinitely for when a manager feels like calling the the customer back. No urgency on your part?
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Veaz
(@MortWeaz) reported
@PennyBritish @HSBC_UK @kraken didn't have an issue when I did it twice over the last year or so>??
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Ryan
(@Ryan86234751) reported
@PennyBritish @HSBC_UK @kraken Stay calm next time. I have been quizzed in the past too and usually the first transaction to an exchange is always blocked and possibly account access revoked. But after quizzing they open the facility for me and never close it.