Is HSBC down in Richmond, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Richmond, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (60%)
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Login (18%)
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Website (15%)
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Transactions (5%)
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Transfer (3%)
Live Outage Map Near Richmond, Greater London, England
The most recent HSBC outage reports came from the following cities: Harrow, Borehamwood, Ealing and City of London.
| City | Problem Type | Report Time |
|---|---|---|
 Harrow |
Mobile App | |
| Borehamwood |
Login | |
| Ealing |
Login | |
| City of London |
Website | |
| Harrow |
Mobile App | |
| City of London |
Mobile App |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports Near Richmond, England
Latest outage, problems and issue reports in Richmond and nearby locations:
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.
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MV
(@vmahadevan1) reported
from
Hounslow, England
Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered
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Mike Fuller
(@ninepine) reported
from
Banstead, England
Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.
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Jayesh Ashar
(@jayeshashar) reported
from
Harrow Weald, England
@HSBC_UK the paper statements and notifications are criminal waste of money, paper and efforts. I am sure most clients would be happy to receive soft copies. You should offer this service free or reduce charges
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manmohan
(@manmohan) reported
from
Watford, England
@HSBC_UK Website is not logging me in?? Tried from all my devices. After I put the login security code the waiting wheel keeps turning. I have urgent requirement & can't login since morning!!
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Nj
(@adamsn) reported
from
Chertsey, England
@HSBC_UK what’s the point of having one branch closed in weybridge (nearest one to chertsey) and you drive all the way to Woking and the HSBC there is closed as well due to amend times. Waste off a trip and fuel! It’s not great customer service
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Nilema
(@NBJNiloo) reported
from
Tottenham, England
@HSBC_UK - is there a problem with the app. I have reinstalled it because it logs off everytime I press pay&transfer.
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!
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David Howorth
(@dhoworth1) reported
from
Esher, England
.@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!
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thewolfofcrypto.eth
(@0x013F6DAF2fc89) reported
from
City of London, England
Annoyed by the fact that every time a bank transfer contains the word #crypto @HSBC_UK marks it as “fraudulent” and block it. #Banks are the real fraud #Crypto is the future
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
@HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.
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Baisden 📸🎥
(@Stefan_baisden) reported
from
Ealing, England
@HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.
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chris
(@bennys020) reported
from
Croydon, England
@HSBC_UK app not working
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Paddington, England
@harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?
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Amanda Davies-Day
(@AmandaDD123) reported
from
Spelthorne District, England
@HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!
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Hifzur Rahman
(@hyfzur) reported
from
Watford, England
@HSBC_UK i had applied for a credit card on 26 mar 2022. Called the customer care 4-5 times since then finally came to know that the application is approved, all clear from the underwriting services team, it's sitting with the banking approval team. It's been a month !!!!
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Studious Dog
(@coventrygunshow) reported
@PhilGiddingz @HSBC_UK Oh wow, you pointed out a spelling error to a dyslexic. If only they gave out prizes for that. If that law passes then it will preclude lots of people not just the homeless. So, the point is, they forgot nothing.
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pauloneill
(@68vinnyo) reported
@HSBC_UK Yup, the banks they'll help. It's not as if they caused most of this is it?
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Ruth Cusack
(@Tuthiefruitie) reported
@HSBC_UK can't access my bsnking app for the past two days, is it down? Can't even access Internet banking in the meantime as need to generate code from app and not even this is working.
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sean
(@sean29772912) reported
@HSBC_UK @Shelter What about working kids who can’t get in to housing because of huge deposits and having to pay extortionate rent
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Christopher Virgo
(@ChristophVirgo) reported
@HSBC_UK Your C4 advert is embarrassing. You will always be Heartless Selfish Banking *****. HSBC - **** right off. #HSBC @HSBC
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AG9@AG986848817
(@AG947243386) reported
@HSBC_UK @Shelter I bank with HSBC and have been less than impressed with there service over my lifetime in banking,originally from Midland,but this does impress me!
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Luke Brooker
(@lukebrooker91) reported
Jumping on the @StarlingBank hype, gotta say what and easy process! Will be closing down my @HSBC_UK account after 20 years! Always difficult to speak about your account, and massively messed up my name change which was really embarrassing for me and upsetting as going transition
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Bobby Cott
(@bobski2410) reported
@HSBC_UK It wasn’t a dig at the measures at all! :) Better to be safe than sorry, especially with money! Again though, great work on the advert and in working to help those who are less fortunate in life and going through tougher times! 👏👏
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Unobscuresomething
(@smthngnope) reported
@HSBC_UK create a problem, provide the solution, act like you have a martyrdom complex and the psychological circle of abuse is complete.
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aggie
(@JulieAForshaw) reported
@HSBC_UK @Shelter Until you recognise HSBC help push people deeper into poverty by their bank charges & practices This advert is a joke. Prevent homelessness in the first place if you're serious. Don't create adverts to attract homeless customers to your corrupt business. It's a risible farce.