HSBC

Is HSBC down in Richmond, Greater London, England?

No problems detected

If you are having issues, please submit a report below.

HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Richmond, Greater London, England 02/10/2025 21:15

At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (46%)

    Mobile App (46%)

  2. Transactions (20%)

    Transactions (20%)

  3. Login (12%)

    Login (12%)

  4. Website (11%)

    Website (11%)

  5. Transfer (10%)

    Transfer (10%)

  6. Withdrawals (1%)

    Withdrawals (1%)

Live Outage Map Near Richmond, Greater London, England

The most recent HSBC outage reports came from the following cities: London, Hounslow, Wembley, Golders Green, Islington, Northolt and Wandsworth.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Mobile App
United KingdomLondon Mobile App
United KingdomLondon Mobile App
United KingdomHounslow Mobile App
United KingdomWembley Transfer
United KingdomGolders Green Transfer

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • PompeySavs Andrew Saveall (@PompeySavs) reported from Spelthorne District, England

    On hold with @HSBC_UK for over an hour. Absolutely shocking and poor service.

  • paulhelpspeople Paul Smith (@paulhelpspeople) reported from Hounslow, England

    It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!

  • ijaen Ivan Alexander (@ijaen) reported from Paddington, England

    @HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.

  • ninepine Mike Fuller (@ninepine) reported from Banstead, England

    Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.

  • 0x013F6DAF2fc89 thewolfofcrypto.eth (@0x013F6DAF2fc89) reported from City of London, England

    Annoyed by the fact that every time a bank transfer contains the word #crypto @HSBC_UK marks it as “fraudulent” and block it. #Banks are the real fraud #Crypto is the future

  • bennys020 chris (@bennys020) reported from Croydon, England

    @HSBC_UK app not working

  • NBJNiloo Nilema (@NBJNiloo) reported from Tottenham, England

    @HSBC_UK - is there a problem with the app. I have reinstalled it because it logs off everytime I press pay&transfer.

  • sluicesnorky SNORKY (@sluicesnorky) reported from Borehamwood, England

    Here @HSBC_UK you seem to have blocked my card! What happened if i was stranded and needed it, no office available to deal with my problem!! 👎🏻

  • jayeshashar Jayesh Ashar (@jayeshashar) reported from Harrow Weald, England

    @HSBC_UK the paper statements and notifications are criminal waste of money, paper and efforts. I am sure most clients would be happy to receive soft copies. You should offer this service free or reduce charges

  • Stefan_baisden Baisden 📸🎥 (@Stefan_baisden) reported from Ealing, England

    @HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.

  • hyfzur Hifzur Rahman (@hyfzur) reported from Watford, England

    @HSBC_UK i had applied for a credit card on 26 mar 2022. Called the customer care 4-5 times since then finally came to know that the application is approved, all clear from the underwriting services team, it's sitting with the banking approval team. It's been a month !!!!

  • ijaen Ivan Alexander (@ijaen) reported from Paddington, England

    @scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.

  • manmohan manmohan (@manmohan) reported from Watford, England

    @HSBC_UK Website is not logging me in?? Tried from all my devices. After I put the login security code the waiting wheel keeps turning. I have urgent requirement & can't login since morning!!

  • ijaen Ivan Alexander (@ijaen) reported from Paddington, England

    @bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.

  • adamsn Nj (@adamsn) reported from Chertsey, England

    @HSBC_UK what’s the point of having one branch closed in weybridge (nearest one to chertsey) and you drive all the way to Woking and the HSBC there is closed as well due to amend times. Waste off a trip and fuel! It’s not great customer service

  • AndrewCarrier Andrew Carrier 🍸 (@AndrewCarrier) reported from Paddington, England

    @harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?

  • vmahadevan1 MV (@vmahadevan1) reported from Hounslow, England

    Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered

  • paulhelpspeople Paul Smith (@paulhelpspeople) reported from Hounslow, England

    @HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul

  • ijaen Ivan Alexander (@ijaen) reported from Paddington, England

    @HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.

  • dominicJB7 Dominic Baker (@dominicJB7) reported from Kingston upon Thames, England

    @HSBC @HSBC_UK I have now Benn in branch for 3hours today to try to help my Ukrainian guests set up an account. 3rd visit to branch. Really not at all helpful.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • ab187_b Andy B (@ab187_b) reported

    @HSBC_UK Since iPhone updated and wiped the hsbc app I couldn’t log back on without certain details. On trying to reset, all options ask for the security code which i don’t have. Even when you select the online option for lost security code it asks you enter the list code to access!!!!!

  • WordsmithsUnltd Louise Turner (@WordsmithsUnltd) reported

    @HSBC_UK I’m not a banking customer but have a BBL with you. I have no online banking details despite being promised they would be sent. Payments due in the new year. Can you help?

  • Lesley_M_H LMH (@Lesley_M_H) reported

    @pcardno @HSBC_UK @MartinSLewis Yes I’ve just had the same. Nearly transferred £11,234 instead of £112.34. Tried ‘live chat’ ha! Denying all knowledge of the problem. “There are currently no other reports made in relation to the said error”

  • evadaliopoulou Eva Daliopoulou (@evadaliopoulou) reported

    @HSBC_UK Mob app keeps crashing; re-installed in VM and TalkTalk broadband, doesn’t open with mobile data;iOS 12.5.5 updated; 23.8GB used of 64GB;can’t access my account i.e. my money which is unacceptable; check and sort it out please

  • TimBushLondon Tim Bush (@TimBushLondon) reported

    @jules_eliza_b @HSBC_UK There are serious problems with some of of the @HSBC_UK offshore call centres. Complete lack of understanding of the issues even once language barrier is broken.

  • gina1_x Georgina (@gina1_x) reported

    @HSBC_UK Hi, I'm trying to pay my credit card on the app. I keep getting an error message. H80 error.

  • tanbonokusa 加藤さとし (@tanbonokusa) reported

    @Bensiboy @HSBC_UK I also experienced this, i contacted support service and they didn’t do anything about but @mahajersey2 on Twitter helped me get regain access to my account✅...They’re trustworthy and reliable....:

  • ErikaLeadbetter ErikaJLeadbetter🏳️‍🌈🇨🇦 (@ErikaLeadbetter) reported

    @HSBC_UK I am not blocked? I am just not receiving the text message with the activation code to let me in to the app or even onto the actual banking website! Had no issues previously until the app was updated

  • ChrisLupton220 Chris Lupton (@ChrisLupton220) reported

    @HSBC_UK customer service is a shambles

  • Bensiboy Ben Jones (@Bensiboy) reported

    @HSBC_UK your update has now locked me out my own account. Any help would be greatly appreciated. Thanks for the heads up on this…. Very dissatisfied.