Is HSBC down in Richmond, Greater London, England?
No problems detected
If you are having issues, please submit a report below.
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Richmond, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
-
Mobile App (59%)
-
Website (25%)
-
Login (9%)
-
Withdrawals (3%)
-
Transfer (3%)
Live Outage Map Near Richmond, Greater London, England
The most recent HSBC outage reports came from the following cities: London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Withdrawals | |
| London |
Mobile App | |
| Fulham |
Login | |
| London |
Website | |
| Harrow |
Login | |
| London |
Mobile App |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports Near Richmond, England
Latest outage, problems and issue reports in Richmond and nearby locations:
-
Ronak Shah
(@Brlnt_Bhrtvsi) reported
from
Harrow Weald, England
@HSBC_UK hi is there problem in your server can’t connect through mobile app need to make urgent payment
-
YM
(@Yadzinooo) reported
from
Merton, England
@dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem
-
Martín Chamarro
(@martinchamarro) reported
from
Lambeth, England
@HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed
-
Martín Chamarro
(@martinchamarro) reported
from
Hackney, England
@HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.
-
AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK banking shouldn’t be difficult and take up your whole Saturday. It should be easy and convenient. That is not what you are making it with your terrible services currently.
-
Jools Sampson
(@reclaimyourself) reported
from
Tottenham, England
@HSBC_UK cannot get though to anyone on telephone banking! Terrible wait times. How can I speak to someone?
-
Abundance London
(@AbundanceLondon) reported
from
Hounslow, England
@HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...
-
Matias Cervi
(@Tute) reported
from
Wandsworth, England
@HSBC_UK can you please give me access to my account?
-
bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
-
Mike Fuller
(@ninepine) reported
from
Croydon, England
@HSBC_UK App "Money out" notifications still showing the wrong time. Needs a fix please to prevent false reports of fraudulent transactions. Charge was at 09:15 not 08:15. (or specify that you're using GMT not BST)
-
Varun Khanna
(@vk225) reported
from
Camden Town, England
@HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank
-
Kenneth07834
(@kenneth07834) reported
from
Croydon, England
@HSBC_UK Terrible disgusting service from this bank. Your customer service is deplorable.
-
steve
(@stevedw40) reported
from
Wandsworth, England
@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
-
John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
-
AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK why have you closed all your banks on the weekend. To make it even worse, your helpline is terrible. Not customer friendly or convenient at all!!!
-
Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
-
John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
-
فرانتشيسكو
(@tercumanFLB) reported
from
Islington, England
@HSBC_UK I have been trying to get in touch wirh your customer servicd by phone for three days. Yesterday I was kept on hold for 45 minutes. How am I meant to get in touch with you?
-
bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness no one cares about customer service
-
Albu Mirela
(@AlbuMirela3) reported
from
Borehamwood, England
@HSBC_UK £20000 lost in 2hours because HSBC has security issues and then they made me feel like a criminal, not like a victim. They recovered very proudly £0.65 which they put in my account in 2 transactions. The clients are a joke for the HBSC. Such a shame. i am disgusted
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
-
kirsten
(@kirsten03519311) reported
@DrHoenderkamp @HSBC_UK NATWest exactly the same. Absolutely disgraceful customer service
-
John Scott
(@DiddlySquat51) reported
@DrHoenderkamp @HSBC_UK I can honestly say any bank. I actually moved my account while on hold to HSBC. Monzo approved it 2 days later. I did the transfer and 6 days after that the account is up an running . Service and APP 1000% better. Now one other business and two personal accounts to move
-
Essex Transport Training (Robbo)
(@EssexTpt) reported
@DrHoenderkamp @HSBC_UK Barclays are NOT much better; most staff are still working from 🏠
-
Anniepea
(@Anniepea12) reported
@DrHoenderkamp @HSBC_UK Just been trying to buy some lights and had to jump through hoops before my bank okayed the transaction. It's my money for God sake! They're trying to stop our access to it. People should know where this is leading. I've moved most of mine to a credit union bank.
-
Petermac
(@petermac68) reported
@DrHoenderkamp @HSBC_UK First Direct is part of HSBC but much better, the contact centre is in Leeds and you get through without much problem. I moved from HSBC to First Direct a few years back. You can still use HSBC branches too
-
Diane
(@SoCalValleyGal) reported
@CoddGrahame @DrHoenderkamp @HSBC_UK Customer service went down hill everywhere since Covid 19. Seems like crappy service is par for the course now.
-
Simon Hargood
(@SimonHargood1) reported
@DrHoenderkamp @HSBC_UK Move to a bank where it's not necessary to have to phone them. Starling are really good, been with them years and have had to contact them once, which was on a live chat, problem solved immediately
-
Aaron
(@wordsmithaaron) reported
@HSBC_UK Why is it so difficult to close an account? Premier customer, trying to upgrade my credit card and going round in circles. Can’t do it online, can’t do it over the phone, can’t do it over chat. Trying to close it now and it’s just as difficult!
-
Nice Peter
(@Mr_Nice_Peter) reported
@DrHoenderkamp @HSBC_UK Metro Bank U.K. is serious about customer service. Recommend.
-
Fursie
(@FursieRS6) reported
@DrHoenderkamp @HSBC_UK @BarclaysUKHelp once stitched my up in 1991. I sent about $30000 of cash to a supplier the Far East. They transposed two account numbers. Claimed, in the small print, they were not liable for errors. Charged me £1500 for a loan and fees to recover the cash. Never again