HSBC status: access issues and outage reports

Problems in the last 24 hours in Borehamwood, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Borehamwood, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Borehamwood, England

Latest outage, problems and issue reports in Borehamwood and nearby locations:

• 
  SNORKY (@sluicesnorky) reported 2 minutes ago from Borehamwood, England

  Here @HSBC_UK you seem to have blocked my card! What happened if i was stranded and needed it, no office available to deal with my problem!! 👎🏻

• 
  Hifzur Rahman (@hyfzur) reported 5 minutes ago from Watford, England

  @HSBC_UK i had applied for a credit card on 26 mar 2022. Called the customer care 4-5 times since then finally came to know that the application is approved, all clear from the underwriting services team, it's sitting with the banking approval team. It's been a month !!!!

• 
  Ivan Alexander (@ijaen) reported 5 minutes ago from Paddington, England

  @HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.

• 
  Will Cardale (@will432455) reported 8 minutes ago from Welwyn Garden City, England

  @HSBC_UK Hello, are your online banking services down at the moment?

• 
  Aled Smith (@AledSmith) reported 9 minutes ago from Camden Town, England

  @HSBC_UK what’s wrong with your business banking - is it down today?

• 
  STEPHEN RICHARDS (@SteveH_Richards) reported 9 minutes ago from Ealing, England

  My wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.

• 
  Matt (@MattSav7) reported 14 minutes ago from Barnet, England

  @HSBC_UK I have a problem that I need to resolve urgently.

• 
  Baisden 📸🎥 (@Stefan_baisden) reported 15 minutes ago from Ealing, England

  @HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.

• 
  Baby J (@DisneyDreamer30) reported 21 minutes ago from Tottenham, England

  @HSBC_UK Really not appreciating the lack of help from your chat team.

• 
  Henrique Costa Neves (@henriquebacksno) reported 33 minutes ago from Camden Town, England

  @HSBC_UK I am trying to make some transfers and buying some things with my debit card but my app is not working even my debit card is refusing all my transactions. I am trying to transfer some money to another account I can use

• 
  Nilema (@NBJNiloo) reported 43 minutes ago from Tottenham, England

  @HSBC_UK - is there a problem with the app. I have reinstalled it because it logs off everytime I press pay&transfer.

• 
  Peter Crowley (@SmoothRegulator) reported 47 minutes ago from Ealing, England

  Has anyone been short changed by a bank cash point in Ealing Broadway centre? Done by @LBGplc bank about 6m ago, who then denied the £20 list - today @HSBC_UK deducted £80 out of £100 as an ad hoc service charge. Never happened before, over 40 years. This time it’ll be law!

• 
  Ronak Shah (@Brlnt_Bhrtvsi) reported 48 minutes ago from Harrow Weald, England

  @HSBC_UK hi is there problem in your server can’t connect through mobile app need to make urgent payment

• 
  Ivan Alexander (@ijaen) reported 52 minutes ago from Paddington, England

  @HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.

• 
  Andy Ball (@AndyJBall) reported 54 minutes ago from St Albans, England

  @HSBC_AUS @HSBC_UK i am in a stalemate with a KYC (Know your customer) issue , and HSBC UK (who can identify me) dont seem to want / be able to talk to HSBC AUS to help resolve. Any chance you can help ?

• 
  Anna Antoniou (@mammahun) reported 54 minutes ago from Tottenham, England

  @HSBC_UK when are you going to refund me for the MASSIVE delays holding to speak to one of your advisors. Got cut off the first time, 2nd time got transferred & now waiting AGAIN to get through!!! Disgusting service!! #worstcustomerserviceever

• 
  Jayesh Ashar (@jayeshashar) reported 55 minutes ago from Harrow Weald, England

  @HSBC_UK the paper statements and notifications are criminal waste of money, paper and efforts. I am sure most clients would be happy to receive soft copies. You should offer this service free or reduce charges

• 
  manmohan (@manmohan) reported 56 minutes ago from Watford, England

  @HSBC_UK Website is not logging me in?? Tried from all my devices. After I put the login security code the waiting wheel keeps turning. I have urgent requirement & can't login since morning!!

• 
  Shelby Loasby (@ShelbyLoasby) reported 57 minutes ago from Welwyn Garden City, England

  @HSBC_UK hi guys, I’ve been trying to report fraud since last night and have been hung up on twice and passed around for over an hour. Please help me

• 
  Aled Smith (@AledSmith) reported 58 minutes ago from Camden Town, England

  @HSBC_UK looks like your call back function is broken

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Arthur Scaife (@Arfxyz) reported 2 minutes ago

  @22SCAIFE @HSBC_UK I have sent another letter saying resolve in seven working days or I will escalate the matter to the financial services ombudsman. We mean nothing to banks anymore.

• 
  𝚟𝚎𝚕𝚙𝚢𝚛𝚎 (@velpyre) reported 6 minutes ago

  @HSBC_UK your app sucks. "your access to the app has been suspended on this device until you've taken action to restore it" and its telling me to delete the whole android system. yeah im just gonna switch banks see ya

• 
  Nigredo🇸🇬 (@NeroSiegfried) reported 6 minutes ago

  Been trying to call your customer care line but none of them are going through @HSBC_UK

• 
  Ruth Anders (@987Anders) reported 7 minutes ago

  @HSBC_UK please contact me re : poor customer service. Advisors having to " follow the script ", unable to speak on behalf of my 91 year old parent, no knowledge about how the only remaining local branch operates. A frustrating 40 minute call.

• 
  ❄️ (@shegszmaestro) reported 8 minutes ago

  3. Most concerningly, we are currently unable to process staff salaries. Our employees should not have to suffer because access to our company’s funds has been restricted without a clear reason or a timely resolution. @HSBC_UK

• 
  John Kefas (@kefasjohn) reported 12 minutes ago

  @HSBC_UK I stopped calling after you guys kept saying you're working on it yet nothing changed.

• 
  T Bolts (@Marathon_Tardis) reported 13 minutes ago

  @HSBC_UK been with you 2 days. Most infuriating customer service contact systems ever.

• 
  Lewis George Hayter (@LuigiDelHaytero) reported 13 minutes ago

  @HSBC_UK I found a hsbc cheque on my driveway, I've tried calling the bank its not going through to anyone. Is there anyway you can help me return this cheque to the right person?

• 
  Ian (@1an3) reported 15 minutes ago

  @HSBC_UK You misunderstand the issue - am I eligible or not?

• 
  Teds (@Tedtalks13) reported 19 minutes ago

  @HSBC_UK @WalsallCouncil Whenever your board is ready and want to actually get answer with out gaps you have my number and if I hadn’t of wiped bottoms on the energy legals via foi you would of been in **** of tax payers money