HSBC status: access issues and outage reports

Problems in the last 24 hours in Welwyn Garden City, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Welwyn Garden City, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Welwyn Garden City, England

Latest outage, problems and issue reports in Welwyn Garden City and nearby locations:

• 
  Andy Ball (@AndyJBall) reported 27 seconds ago from St Albans, England

  @HSBC_AUS @HSBC_UK i am in a stalemate with a KYC (Know your customer) issue , and HSBC UK (who can identify me) dont seem to want / be able to talk to HSBC AUS to help resolve. Any chance you can help ?

• 
  manmohan (@manmohan) reported 3 minutes ago from Watford, England

  @HSBC_UK Website is not logging me in?? Tried from all my devices. After I put the login security code the waiting wheel keeps turning. I have urgent requirement & can't login since morning!!

• 
  Fatih Çekin (@GuideOfLondon) reported 4 minutes ago from Enfield Lock, England

  @HSBC_UK Hsbc is the worst Bank of UK 🇬🇧 Never trust them, they are terrible with their services. You can never reach them. Their staff are incredibly unexperienced.

• 
  Hifzur Rahman (@hyfzur) reported 5 minutes ago from Watford, England

  @HSBC_UK i had applied for a credit card on 26 mar 2022. Called the customer care 4-5 times since then finally came to know that the application is approved, all clear from the underwriting services team, it's sitting with the banking approval team. It's been a month !!!!

• 
  DREAMVIEW ESTATES (@MurrayAlanLee) reported 9 minutes ago from Barnet, England

  @HSBC_UK Was in there again just now! Both cash AND cheque machines down plus I gather all systems. And only 1 counter open and gather the main frame is down too? So what I paid in won’t show up?🙈🤬

• 
  Fatih Çekin (@GuideOfLondon) reported 21 minutes ago from Enfield Lock, England

  @HSBC_UK I would like to ask you how can you manage to give the WORST BANKING SERVICE in UK. Your customers can not reach you via phones or through Internet. You are really terrible, because of your unexperienced BANKING services, I am loosing my business.

• 
  Albu Mirela (@AlbuMirela3) reported 23 minutes ago from Borehamwood, England

  @HSBC_UK £20000 lost in 2hours because HSBC has security issues and then they made me feel like a criminal, not like a victim. They recovered very proudly £0.65 which they put in my account in 2 transactions. The clients are a joke for the HBSC. Such a shame. i am disgusted

• 
  Mark sharples (@marksharples1) reported 28 minutes ago from Great Offley, England

  @HSBC_UK I cannot access mobile or internet banking , I am also a sky customer. Can you help ?

• 
  Fatih Çekin (@GuideOfLondon) reported 34 minutes ago from Enfield Lock, England

  @HSBC_UK you are the WORST Bank uf UK 🇬🇧. It is impossible to reach your customer service. We have to spend hours of waiting for you to answer our calls. Hsbc of Turkey is one million times better than you. 😞

• 
  Shelby Loasby (@ShelbyLoasby) reported 34 minutes ago from Welwyn Garden City, England

  @HSBC_UK hi guys, I’ve been trying to report fraud since last night and have been hung up on twice and passed around for over an hour. Please help me

• 
  Marius Fanu (@mariusfanu) reported 35 minutes ago from London Colney, England

  @HSBC_UK the public iOS 16 beta are out. Now is your time to “shine”, please fix the iOS app to not crash at launch 🚀

• 
  Dorothy Cohen (@Dorothy737) reported 38 minutes ago from Barnet, England

  @HSBC_UK stop bombarding me with text messages to the point of harassment. Do any other customers have this problem with HSBC???

• 
  Matt (@MattSav7) reported 38 minutes ago from Barnet, England

  @HSBC_UK I have a problem that I need to resolve urgently.

• 
  Dean Risley (@dean_risley) reported 45 minutes ago from Ware, England

  @HSBC_UK how are businesses that still accept cash transactions supposed to stay with you when you keep cost cutting & closing branches? We don’t get the same level of service from the Post Office. We’re not a cashless society, just another example of disgraceful profiteering !!

• 
  it's me...B! (@michaeljcbrooks) reported 46 minutes ago from Hertfordshire, England

  @HSBC_UK So, now you won't even change up money for local shops without a fee (you're still charging a monthly account fee btw). Way to support businesses! 💯 moving my account

• 
  SNORKY (@sluicesnorky) reported 46 minutes ago from Borehamwood, England

  Here @HSBC_UK you seem to have blocked my card! What happened if i was stranded and needed it, no office available to deal with my problem!! 👎🏻

• 
  TNR PHOTO (@TNRphoto) reported 49 minutes ago from Enfield Lock, England

  @LRMphotos @HSBC_UK They will blame covid especially when people that are still working from home will miraculously not have access to a phone 🙄

• 
  Will Cardale (@will432455) reported 54 minutes ago from Welwyn Garden City, England

  @HSBC_UK Hello, are your online banking services down at the moment?

• 
  Fatih Çekin (@GuideOfLondon) reported 54 minutes ago from Enfield Lock, England

  @HSBC_UK Can anyone help me to get contact with HSBC Business commercial customer services to speak with one of HSBC agents.

• 
  SNORKY (@sluicesnorky) reported 56 minutes ago from Borehamwood, England

  @HSBC_UK your customer service over the phone is not something to be desired.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Shirley (@SJacks61) reported 4 minutes ago

  My husband died. The administration is difficult at the best of times (and these are my worst of time) but @santanderuk has been superb and @HSBC_UK absolutely awful - they could learn so much from Santander.

• 
  Tim Huckle (@timhuckle) reported 6 minutes ago

  HSBC Apple Pay. Possibly all(?) HSBC UK customers have woken to an email from them confirming registration of their card on to Apple Pay. Contact centre on +30 minute wait times as concerned customers phone in. I’m told the comms were sent in error. @HSBC_UK

• 
  TS (@PZR311067) reported 6 minutes ago

  @HSBC_UK @rosieerooo22 Same with us, a/c upgrade on joint account, did 5 Hard searches each on our credit file because you upgraded to wrong account, and to fix it you did more, complaints team a joke, now with FOS to sort as in one go you have destroyed a perfect credit rating.

• 
  Owen Richards (@TheGreenG0blin) reported 8 minutes ago

  @HSBC_UK you must have the absolute worst customer service of any bank in the uk!

• 
  Or Sassur (@Orsassur2) reported 9 minutes ago

  @HSBC @HSBC_UK please help me

• 
  Stuart Fox (@stuartfoxmusic) reported 9 minutes ago

  @HSBC_UK So you’ll engage when it’s fun, but block me after you’ve been abusive and insulting and I just want an apology and assurance it won’t happen again.

• 
  Stevie (@StevieeeWx) reported 12 minutes ago

  @Peter_Croden @HSBC_UK I am mate yes. Unreal. Not been able to access business funds since yesterday!!!

• 
  Mike Tims (@Mike_Tims) reported 13 minutes ago

  @HSBC_UK my god - an hour talking to agents on here who cant under stand my issue and have just advised to go back to the app where the chat bot can’t understand anything and nobody in real customer services can make a call to a customer apparently…..

• 
  White Apathy (@fundcruncher) reported 13 minutes ago

  @HSBC_UK Please fix your android app - this is not helpful: Chat with us Something went wrong Sorry, there was a problem on our end (Code: 1007)

• 
  Simon Laskey (@SimonLaskey) reported 17 minutes ago

  @andyward1964 @HSBC_UK Same issue.