Is HSBC down in London, England?
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If you are having issues, please submit a report below.
The latest reports from users having issues in London come from postal codes EC1N.
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in London, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (54%)
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Login (26%)
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Website (10%)
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Transactions (6%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map Near London, England
The most recent HSBC outage reports came from the following cities: London, Wallington, Harrow, Borehamwood, Woodford Green, Ealing and City of London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Mobile App | |
| Wallington |
Login | |
| London |
Mobile App | |
| London |
Login | |
| Harrow |
Mobile App | |
| Borehamwood |
Login |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports Near London, England
Latest outage, problems and issue reports in London and nearby locations:
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Jools Sampson
(@reclaimyourself) reported
from
Tottenham, England
@HSBC_UK cannot get though to anyone on telephone banking! Terrible wait times. How can I speak to someone?
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Mike Fuller
(@ninepine) reported
from
Croydon, England
@HSBC_UK App "Money out" notifications still showing the wrong time. Needs a fix please to prevent false reports of fraudulent transactions. Charge was at 09:15 not 08:15. (or specify that you're using GMT not BST)
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steve
(@stevedw40) reported
from
Wandsworth, England
@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
-
John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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Albu Mirela
(@AlbuMirela3) reported
from
Borehamwood, England
@HSBC_UK £20000 lost in 2hours because HSBC has security issues and then they made me feel like a criminal, not like a victim. They recovered very proudly £0.65 which they put in my account in 2 transactions. The clients are a joke for the HBSC. Such a shame. i am disgusted
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Ronak Shah
(@Brlnt_Bhrtvsi) reported
from
Harrow Weald, England
@HSBC_UK hi is there problem in your server can’t connect through mobile app need to make urgent payment
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فرانتشيسكو
(@tercumanFLB) reported
from
Islington, England
@HSBC_UK I have been trying to get in touch wirh your customer servicd by phone for three days. Yesterday I was kept on hold for 45 minutes. How am I meant to get in touch with you?
-
Abundance London
(@AbundanceLondon) reported
from
Hounslow, England
@HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...
-
Varun Khanna
(@vk225) reported
from
Camden Town, England
@HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank
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𝚃𝚑𝚘𝚖𝚊𝚜 𝙰𝚕𝚒𝚜𝚒 🇪🇺
(@grudelsud) reported
from
Islington, England
@HSBC_UK any specific reason to block taking screenshots from the Android app? It makes it impossible to wire some money and send the recipient proof of payment. Any tip is welcome, thanks
-
Ben Marshall
(@marshallb60) reported
from
Kingston upon Thames, England
@HSBC_UK is there a problem with the app, balance after bills unavailable?
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK banking shouldn’t be difficult and take up your whole Saturday. It should be easy and convenient. That is not what you are making it with your terrible services currently.
-
Anna Antoniou
(@mammahun) reported
from
Tottenham, England
@HSBC_UK when are you going to refund me for the MASSIVE delays holding to speak to one of your advisors. Got cut off the first time, 2nd time got transferred & now waiting AGAIN to get through!!! Disgusting service!! #worstcustomerserviceever
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John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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James Tewes
(@James_Tewes) reported
from
Poplar, England
@HSBC_UK why are you call wait times completely ridiculous, average 30m-240mins. Complete joke, the same automated message blaming Covid for over a year. Get your act together and stop blaming Covid for poor service, everyone else is functioning fine!
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Marius Fanu
(@mariusfanu) reported
from
East Ham, England
@HSBC_UK I’m actually an iOS Engineer, working on banking apps, so I understand from where the crash might be coming from and why it might be hard to support the beta builds. Given that both HSBC & FirstDirect apps crash I suspect that a framework is not supported, but thats just a guess
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Baby J
(@DisneyDreamer30) reported
from
Tottenham, England
@HSBC_UK Really not appreciating the lack of help from your chat team.
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Matias Cervi
(@Tute) reported
from
Wandsworth, England
@HSBC_UK can you please give me access to my account?
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK why have you closed all your banks on the weekend. To make it even worse, your helpline is terrible. Not customer friendly or convenient at all!!!
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YM
(@Yadzinooo) reported
from
Merton, England
@dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Laura
(@Dalts81) reported
@HSBC_UK iPhone has updated to iOS 15 and now I can’t open my banking app. This iOS is no longer “in beta” as previously stated. Is this a known issue and what is the fix?
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Jo Dreamweaver
(@Dreammeditation) reported
@HSBC_UK I am currently speaking to customer service! My email is valid and my mobile number is valid but no one is helping!
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George Cull
(@geocull) reported
My dad has had awful service from @HSBC_UK and absolutely no attempts to put it right, making a 72 year old fill out more forms and making it harder for him, all he wants to do is open an account. Now he will travel 40 miles round trip to go to a branch of a bank that care
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Foot Logic Tadcaster
(@FootLogic) reported
@HSBC_UK my mother would like to close her ISA,open a current account to pay direct debits.I have spoken to customer services who inform me I can’t make an appointment at branch,she told me to do it on line but I can’t as she doesn’t have an email address what do we do ?
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Bogca
(@Bogca_87) reported
Hey @HSBC_UK, Any update ok the app on ios15? I know it’s been an ongoing issue for days, but I really need to do some banking and I cannot log in on any device as my authenticator is in the app as well. Very frustrating
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SquidGame89
(@squidgames89) reported
@itvMLshow @HSBC_UK HSBC's critical banking app is not supported by the new Apple iOS or by users of the google pixel 6 pro - HSBC seem to have no date as to when users will regain access to their accs. Those who switched to digital keys are effectively locked out. #help
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Dan Higuita
(@dan_higuita) reported
@HSBC_UK what do you suggest doing when the app is never connected to your server? Your queues take forever on the call and your online service is typically shite and outdated?! Who uses secure keys these days?! Time to move after 10 years. So shite.
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Deep
(@Gooner725) reported
@HSBC_UK Any ETA on an update for the HSBC UK app on Android 12/Pixel 6. It's a bit ridiculous I can't log in to see my bank accounts on my phone in 2021.
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Abi Beadle
(@abimac84) reported
Worst customer service I’ve had in years. Completely unhelpful plus security to get to talk to anyone on the phone is absolutely insanely frustrating.There’s security and then over the top.@HSBC_UK as soon as I eventually get my replacement card I’m transferring.
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H N
(@hhn_88_888) reported
@Tafadar_ @HSBC_UK Still no resolution. This is shocking that HSBC UK app users cannot access their accounts. This impacts a large number of customers. @HSBC_UK please resolve or let us know who we can escalate this to.