HSBC status: access issues and outage reports

Problems in the last 24 hours in London, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in London, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near London, England

The most recent HSBC outage reports came from the following cities: City of London, and London.

City	Problem Type	Report Time
City of London	Mobile App	7 days ago
London	Mobile App	16 days ago
London	Mobile App	25 days ago
London	Login	29 days ago
City of London	Website	2 months ago
City of London	Mobile App	4 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports Near London, England

Latest outage, problems and issue reports in London and nearby locations:

• 
  AO (@Adeolu_98) reported 6 minutes ago from London, England

  @HSBC_UK why have you closed all your banks on the weekend. To make it even worse, your helpline is terrible. Not customer friendly or convenient at all!!!

• 
  Aleks (@alekscz1) reported 10 minutes ago from City of London, England

  @HSBC_UK a beg fix your app

• 
  paul simmons (@paulsim55825613) reported 14 minutes ago from London, England

  @HSBC_UK Midland Bank would never say “ Try in a bit” sort your **** out HSBC

• 
  Elana C (@elanacovshoff) reported 20 minutes ago from London, England

  @HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.

• 
  seiferxin (@seiferxin1) reported 22 minutes ago from London, England

  @HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.

• 
  seiferxin (@seiferxin1) reported 22 minutes ago from London, England

  @HSBC_UK Same issue for past 3wks...still same today

• 
  Kaustubh (call me KL) - he/him (@originalKL) reported 35 minutes ago from London, England

  @HSBC_UK hi, my mobile app shows api_03 error code and cannot load accounts.

• 
  thewolfofcrypto.eth (@0x013F6DAF2fc89) reported 39 minutes ago from City of London, England

  Annoyed by the fact that every time a bank transfer contains the word #crypto @HSBC_UK marks it as “fraudulent” and block it. #Banks are the real fraud #Crypto is the future

• 
  Stephen Hines (@hines_stephen) reported 53 minutes ago from London, England

  @HSBC_UK @PostOffice Can either of you help?

• 
  AO (@Adeolu_98) reported 54 minutes ago from London, England

  @HSBC_UK banking shouldn’t be difficult and take up your whole Saturday. It should be easy and convenient. That is not what you are making it with your terrible services currently.

• 
  Alex (@AlexRM) reported 57 minutes ago from Victoria, England

  @HSBC_UK I want to open an Advance account using the account switching service but at no point during the application process do you request my old bank details. Not sure therefore how you’re going to manage to switch it! Please can you explain how to do this?

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  UJ JAGS (@ujagga12) reported 6 minutes ago

  @HSBC_UK you as a bank are a JOKE Simple banking queries you’re unable to resolve . There is a serious issue with your process. As a premier customer we are having no help from your customer services team , you messed up my ISA Transfer last year and now same issue with my wife

• 
  Ben Wilkins (@Wilks1985) reported 6 minutes ago

  @HSBC_UK hi, I have been trying to access the hsbc app all day and the account page won't load. I get an error saying 'there was a problem connecting to our servers please try again later'. Is there a known problem?

• 
  Sheen (@GoldenandSheen) reported 12 minutes ago

  @w_r_b_1971 @HSBC_UK I've had an awful experience with them today as well their standards is appalling and declining quickly. The agent was so rude, spoke at a speed that I couldn't not gather what they was saying and they were getting annoyed at me!! This is not customer service

• 
  Jasna Meyer (@MeyerJasna) reported 13 minutes ago

  Still waiting for a reply saying that my money @HSBC_UK STOLE will be given back to me today TODAY THIS IS FINANCIAL ABUSE!!! 5 working days and 8 days in total from my direct debit indemnity claim filed Liars, liars, liars!!!!!!!!

• 
  lisapot⁷🇬🇧/BTS our Forever Artists💜 (@lisalashes22) reported 13 minutes ago

  @HSBC_UK URGENT help needed. I am abroad and my daughter is not well. I need to speak to someone but I cannot get through on my mobile!!

• 
  Lam (@Kaishou) reported 14 minutes ago

  @HSBC_UK So I practically gave out sensitive information to you guys for absolutely nothing and it is sort of a problem when it comes to data protection.

• 
  burgesst 🗿🪣 (@burgesst) reported 15 minutes ago

  @HSBC_UK Well my mum went into a branch to ask for help, and I have to say they went above and beyond to sort her out. Thanks very much to all involved.

• 
  Sheen (@GoldenandSheen) reported 16 minutes ago

  @HSBC_UK Extremely concerned, I've been a victim of a scam, you investigated and found evidence of fraud and yet today one of your agents called me and was exceptionally rude. Can someone help please, I'd like to escalate the matter. I've been a customer for years, surprised.

• 
  Janine McMahon (@Jardin_Design) reported 17 minutes ago

  @HSBC_UK trying to find the nearest full service branch to this post code NP8 1PN - there doesn't appear to be one anywhere - yes I checked

• 
  ana gic ....Actor & Filmmaker (@anagicphoto) reported 18 minutes ago

  @HSBC_UK Hi you gave me the the wrong information they could not help