Is HSBC down in London, England?
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in London come from postal codes EC4R, SW8 and SW1V.
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in London, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (59%)
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Transactions (16%)
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Website (16%)
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Login (8%)
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Transfer (2%)
Live Outage Map Near London, England
The most recent HSBC outage reports came from the following cities: London, Wembley, Golders Green, Southwark, Abbey Wood, Croydon and Hackney.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Mobile App | |
| London |
Mobile App | |
| London |
Mobile App | |
| Wembley |
Login | |
| London |
Transactions | |
| Golders Green |
Mobile App |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports Near London, England
Latest outage, problems and issue reports in London and nearby locations:
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steve
(@stevedw40) reported
from
Wandsworth, England
@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
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Albu Mirela
(@AlbuMirela3) reported
from
Borehamwood, England
@HSBC_UK £20000 lost in 2hours because HSBC has security issues and then they made me feel like a criminal, not like a victim. They recovered very proudly £0.65 which they put in my account in 2 transactions. The clients are a joke for the HBSC. Such a shame. i am disgusted
-
Varun Khanna
(@vk225) reported
from
Camden Town, England
@HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank
-
Carol Gould
(@Karashgould) reported
from
Paddington, England
Well, I'm going to name and shame. For 2 days trying to get through to @HSBC_UK because I cannot log on to OnlineBanking . This monolith that pays its top brass a fortune cannot cope with a customer who's stayed with them for 34 years? #disgraceful
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Matias Cervi
(@Tute) reported
from
Wandsworth, England
@HSBC_UK can you please give me access to my account?
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𝚃𝚑𝚘𝚖𝚊𝚜 𝙰𝚕𝚒𝚜𝚒 🇪🇺
(@grudelsud) reported
from
Islington, England
@HSBC_UK any specific reason to block taking screenshots from the Android app? It makes it impossible to wire some money and send the recipient proof of payment. Any tip is welcome, thanks
-
Carol Gould
(@Karashgould) reported
from
Paddington, England
Well, I'm going to name and shame. For 2 days trying to get through to @HSBC_UK because I cannot log on to OnlineBanking . This monolith that pays its top brass a fortune cannot cope with a customer who's stayed with them for 34 years? #disgraceful
-
Anna Antoniou
(@mammahun) reported
from
Tottenham, England
@HSBC_UK when are you going to refund me for the MASSIVE delays holding to speak to one of your advisors. Got cut off the first time, 2nd time got transferred & now waiting AGAIN to get through!!! Disgusting service!! #worstcustomerserviceever
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Abundance London
(@AbundanceLondon) reported
from
Hounslow, England
@HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...
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John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
-
AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK banking shouldn’t be difficult and take up your whole Saturday. It should be easy and convenient. That is not what you are making it with your terrible services currently.
-
Ronak Shah
(@Brlnt_Bhrtvsi) reported
from
Harrow Weald, England
@HSBC_UK hi is there problem in your server can’t connect through mobile app need to make urgent payment
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Ben Marshall
(@marshallb60) reported
from
Kingston upon Thames, England
@HSBC_UK is there a problem with the app, balance after bills unavailable?
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK why have you closed all your banks on the weekend. To make it even worse, your helpline is terrible. Not customer friendly or convenient at all!!!
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Baby J
(@DisneyDreamer30) reported
from
Tottenham, England
@HSBC_UK Really not appreciating the lack of help from your chat team.
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فرانتشيسكو
(@tercumanFLB) reported
from
Islington, England
@HSBC_UK I have been trying to get in touch wirh your customer servicd by phone for three days. Yesterday I was kept on hold for 45 minutes. How am I meant to get in touch with you?
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James Tewes
(@James_Tewes) reported
from
Poplar, England
@HSBC_UK why are you call wait times completely ridiculous, average 30m-240mins. Complete joke, the same automated message blaming Covid for over a year. Get your act together and stop blaming Covid for poor service, everyone else is functioning fine!
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YM
(@Yadzinooo) reported
from
Merton, England
@dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem
-
Marius Fanu
(@mariusfanu) reported
from
East Ham, England
@HSBC_UK I’m actually an iOS Engineer, working on banking apps, so I understand from where the crash might be coming from and why it might be hard to support the beta builds. Given that both HSBC & FirstDirect apps crash I suspect that a framework is not supported, but thats just a guess
-
Mike Fuller
(@ninepine) reported
from
Croydon, England
@HSBC_UK App "Money out" notifications still showing the wrong time. Needs a fix please to prevent false reports of fraudulent transactions. Charge was at 09:15 not 08:15. (or specify that you're using GMT not BST)
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Joel DSouza
(@joelsimondsouza) reported
If I have all the required documentation, I am a premier customer, I ALREADY bank with you, then why does it take more than a month for me to open an account? Wouldn't recommend the bank to anyone. @HSBC @HSBC_UK @HSBC_IN
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Garfield
(@garfield_1234) reported
@HSBC_UK Seems to be working now thanks
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Pat Field
(@FieldPat) reported
@HSBC_UK Ive just spent the best part of 20 mins tryin to delete payees. Every instruction is wrong ! Logged on to main site not via mobile app. Frustrating !!!
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Swagdesh
(@SSLegit) reported
@HSBC_UK I'm 18. How am I supposed to build any worthwhile credit score? I've never even taken a loan or had a credit card before. Also I rang customer service and all they do is tell me what I already know. Twice. I have substantial savings, and no debts.
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Alison Hadcroft
(@AHadcroft) reported
@HSBC_UK We just have a message saying unable to connect to server. Tried updating app which just takes us through to existing app and freezes
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Madison Hill
(@MadisonLHill) reported
@HSBC_UK your mobile app is not working, I cannot log in to my online banking without the digital secure key that comes on the app. Every time I try to open it, it crashes. I’m travelling internationally and need access to my money. Please assist.
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Madison Hill
(@MadisonLHill) reported
@Stacey_L_Hill @HSBC_UK @HSBC_UK I have the same problem, what is going on?
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morganmae
(@morganmaeex) reported
@SSLegit @HSBC_UK I’ve had the exact same problem and I’ve made a complaint
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Lau (BLT 🥪)
(@LauOLau) reported
@HSBC_UK I’ve been locked out of my digital banking services due to too many failed log in attempts. Gone to reset online - got to the part where it wants to generate a security code via the app…but I don’t have that option as un/reinstalled the app other day when it was bugging
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claire pugh💙
(@clairempugh) reported
@HSBC_UK App not working