HSBC

Is HSBC down in London, England?

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If you are having issues, please submit a report below.

The latest reports from users having issues in London come from postal codes EC4R, DA17, SW8 and SW1V.

HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in London, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in London, England 06/04/2025 19:15

At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (58%)

    Mobile App (58%)

  2. Website (20%)

    Website (20%)

  3. Transactions (11%)

    Transactions (11%)

  4. Login (10%)

    Login (10%)

  5. Withdrawals (1%)

    Withdrawals (1%)

Live Outage Map Near London, England

The most recent HSBC outage reports came from the following cities: London, Lewisham, Notting Hill Gate, Pinner, Wembley and Golders Green.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Mobile App
United KingdomLondon Mobile App
United KingdomLondon Mobile App
United KingdomLewisham Mobile App
United KingdomNotting Hill Gate Mobile App
United KingdomLondon Mobile App

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HSBC Issues Reports Near London, England

Latest outage, problems and issue reports in London and nearby locations:

  • KingKawika93 King 👑 David (@KingKawika93) reported from Ilford, England

    Wow @cryptocom is so bad the 2FA telling me to reset and refusea to work not allowing me to withdraw. Wow talk about lock in. Worse then @HSBC_UK bank all scams **** u

  • seiferxin1 seiferxin (@seiferxin1) reported from London, England

    @HSBC_UK Same issue for past 3wks...still same today

  • 0x013F6DAF2fc89 thewolfofcrypto.eth (@0x013F6DAF2fc89) reported from City of London, England

    Annoyed by the fact that every time a bank transfer contains the word #crypto @HSBC_UK marks it as “fraudulent” and block it. #Banks are the real fraud #Crypto is the future

  • ShethranS Sam Shethran (@ShethranS) reported from Merton, England

    HSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK

  • MattCartmell Matt Cartmell (@MattCartmell) reported from Paddington, England

    Absolutely appalling levels of customer service with @hsbc_uk business banking -phone service over 1hour wait - but no responsiveness on the Chat app either. If you’re looking for a business account look elsewhere

  • paulhelpspeople Paul Smith (@paulhelpspeople) reported from Hounslow, England

    @HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul

  • Dorothy737 Dorothy Cohen (@Dorothy737) reported from Barnet, England

    @HSBC_UK stop bombarding me with text messages to the point of harassment. Do any other customers have this problem with HSBC???

  • manmohan manmohan (@manmohan) reported from Watford, England

    @HSBC_UK Website is not logging me in?? Tried from all my devices. After I put the login security code the waiting wheel keeps turning. I have urgent requirement & can't login since morning!!

  • Chris_1987 Chrissy H 🏳️‍🌈 (@Chris_1987) reported from Camden Town, England

    Honestly @HSBC_UK are terrible when you’re in need of help

  • AndrewCarrier Andrew Carrier 🍸 (@AndrewCarrier) reported from Kensington, England

    @dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?

  • firstclubworld Darren (@firstclubworld) reported from Kensington, England

    @HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help

  • hines_stephen Stephen Hines (@hines_stephen) reported from London, England

    @HSBC_UK @PostOffice Can either of you help?

  • MurrayAlanLee DREAMVIEW ESTATES (@MurrayAlanLee) reported from Barnet, England

    @HSBC_UK Was in there again just now! Both cash AND cheque machines down plus I gather all systems. And only 1 counter open and gather the main frame is down too? So what I paid in won’t show up?🙈🤬

  • LukeHugh3s Luke (@LukeHugh3s) reported from Croydon, England

    @HSBC_UK is there a fix for you app not working on this new iOS update?

  • paulhelpspeople Paul Smith (@paulhelpspeople) reported from Hounslow, England

    It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!

  • hyfzur Hifzur Rahman (@hyfzur) reported from Watford, England

    @HSBC_UK i had applied for a credit card on 26 mar 2022. Called the customer care 4-5 times since then finally came to know that the application is approved, all clear from the underwriting services team, it's sitting with the banking approval team. It's been a month !!!!

  • AndrewCarrier Andrew Carrier 🍸 (@AndrewCarrier) reported from Paddington, England

    @harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?

  • dhoworth1 David Howorth (@dhoworth1) reported from Esher, England

    .@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!

  • seiferxin1 seiferxin (@seiferxin1) reported from London, England

    @HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.

  • vmahadevan1 MV (@vmahadevan1) reported from Hounslow, England

    Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • AdySuter Ady Suter (@AdySuter) reported from Witney, England

    @HSBC_UK Thanks, however the mobile chat and phone line support were both frustratingly slow to respond and neither were able to help. Your customers need responsive methods of getting the help they need, including being able to talk to an actual human and in a reasonable timescale.

  • witterfield Mark Whitfield (@witterfield) reported

    @HSBC_UK - Appalling customer service from Kenilworth Branch Manager. Will not offer a face-to-face appointment for my 90YO MIL. She will have to go into the Branch and ‘hope’ that someone is available … at 90 years old! #WakeUp

  • Adam_Adshead Adam Adshead 🇺🇦 (@Adam_Adshead) reported

    Meanwhile I've still got to work out how to get a cheque book for my father-in-law from @HSBC_UK. Isn't progress wonderful when you ignore the most needy ? Any ideas how you can help a loyal customer get a cheque book @HSBC_UK 8/8

  • madmum8335 Linda Rodgers (@madmum8335) reported

    @MoneySavingExp Just thought I’d pass comment on how bad the service has been from @HSBC_UK following switch 18th Nov. I know there’s been postal strikes but only docs I’ve had tell me switch complete. 1/2

  • luca_filippa Luca Filippa (@luca_filippa) reported

    @HSBC_UK how can a customer raise a complaint? (please don't tell me via the website / app, I spent there hours today, unsuccessfully) Just need a simple email address.

  • unsociablemum Roni Patel (@unsociablemum) reported

    @HSBC_UK any reason why the business app isn’t working?

  • jasminejoe265 Jasmine Joe (@jasminejoe265) reported

    @vissvds4 @HSBC_UK It hurts. i got banned too, but thanks to SPEEDYRECOVERYTECH on IG who got my account back and it’s working fine

  • UK_BJK Besiktas JK 🦅And Bristol City Fan (@UK_BJK) reported

    @HSBC_UK I’m a customer of yours, You’re shitting down banks and I’ve been on hold for 45 minutes with No answer and the app won’t let me change a standing order payment, It will only let me cancel it ;(

  • Red_Glass1 Haala Red (@Red_Glass1) reported

    @HSBC_UK I'm trying to activate my new card but that automated service isn't working. Is it down or am I missing something?

  • Dongargon9 Dongargon (@Dongargon9) reported

    @HSBC_UK hi we sent a chaps payment this morning still not arrived at destination when will the system be working