Is HSBC down in London, England?
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in London come from postal codes EC4R.
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in London, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
-
Mobile App (56%)
-
Website (15%)
-
Login (15%)
-
Transactions (12%)
-
Transfer (2%)
Live Outage Map Near London, England
The most recent HSBC outage reports came from the following cities: London, Southwark, Abbey Wood, Croydon, Hackney, Mitcham and Watford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Login | |
| Southwark |
Mobile App | |
| London |
Transactions | |
| Abbey Wood |
Mobile App | |
| Croydon |
Website | |
| Hackney |
Website |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports Near London, England
Latest outage, problems and issue reports in London and nearby locations:
-
Jayesh Ashar
(@jayeshashar) reported
from
Harrow Weald, England
@HSBC_UK the paper statements and notifications are criminal waste of money, paper and efforts. I am sure most clients would be happy to receive soft copies. You should offer this service free or reduce charges
-
Ivan Alexander
(@ijaen) reported
from
Paddington, England
@bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.
-
Hifzur Rahman
(@hyfzur) reported
from
Watford, England
@HSBC_UK i had applied for a credit card on 26 mar 2022. Called the customer care 4-5 times since then finally came to know that the application is approved, all clear from the underwriting services team, it's sitting with the banking approval team. It's been a month !!!!
-
SNORKY
(@sluicesnorky) reported
from
Borehamwood, England
@HSBC_UK your customer service over the phone is not something to be desired.
-
Dorothy Cohen
(@Dorothy737) reported
from
Barnet, England
@HSBC_UK stop bombarding me with text messages to the point of harassment. Do any other customers have this problem with HSBC???
-
Risk On 🇺🇦
(@andrelondonuk) reported
from
Bromley, England
@HSBC_UK can you tell e why your Bromley bank is closed staff said security issue... WTH
-
Dominic Baker
(@dominicJB7) reported
from
Kingston upon Thames, England
@HSBC @HSBC_UK I have now Benn in branch for 3hours today to try to help my Ukrainian guests set up an account. 3rd visit to branch. Really not at all helpful.
-
Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!
-
Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.
-
DREAMVIEW ESTATES
(@MurrayAlanLee) reported
from
Barnet, England
@HSBC_UK Was in there again just now! Both cash AND cheque machines down plus I gather all systems. And only 1 counter open and gather the main frame is down too? So what I paid in won’t show up?🙈🤬
-
Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Paddington, England
@harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?
-
chris
(@bennys020) reported
from
Croydon, England
@HSBC_UK app not working
-
MV
(@vmahadevan1) reported
from
Hounslow, England
Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered
-
Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.
-
Nilema
(@NBJNiloo) reported
from
Tottenham, England
@HSBC_UK - is there a problem with the app. I have reinstalled it because it logs off everytime I press pay&transfer.
-
Ivan Alexander
(@ijaen) reported
from
Paddington, England
@scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.
-
Baisden 📸🎥
(@Stefan_baisden) reported
from
Ealing, England
@HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.
-
Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
@HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul
-
SNORKY
(@sluicesnorky) reported
from
Borehamwood, England
Here @HSBC_UK you seem to have blocked my card! What happened if i was stranded and needed it, no office available to deal with my problem!! 👎🏻
-
manmohan
(@manmohan) reported
from
Watford, England
@HSBC_UK Website is not logging me in?? Tried from all my devices. After I put the login security code the waiting wheel keeps turning. I have urgent requirement & can't login since morning!!
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
-
😶
(@faisal_iil) reported
@HSBC_UK @mouthwaite The problem is clearly described. Yours and other cooperation cost cutting measures of replacing humans on the other end have had a massive impact on customer service. We don’t want to be speaking with automated robots. We want to speak with humans.
-
Michael Owen
(@michaelowen74) reported
@mouthwaite @HSBC_UK I spent 2 years working for HSBC after working 13 years with The Co-opereratve Bank. HSBC are too big and have a poor record on fraud. Consider Co-operative Financial Services.
-
bee🐝
(@bee72126044) reported
@HSBC_UK @rjstephens I’m with HSBC I have been with you since I was 21 now age 67 I find your on line banking very difficult to use I can’t even log in however your automated telephone system is excellent use it most days it’s very convenient
-
world_at_your_feet_86
(@worldaturfeet86) reported
@duffy1972 @mouthwaite @HSBC_UK My app did the same, couldnt even get to the secure key to loggin online. I ended up having to delete the app, request a physical security key. Redownload and reset everything back up over 2 weeks! I did however manage to speak to a person who denied issues with the app....
-
Linda Ackroyd
(@ackroyd1) reported
@mouthwaite @HSBC_UK I do miss the days when I could go into my local bank and speak to people who knew me 😢. They knew whether I was a good customer or high risk and didn’t have to check an algorithm to see if I could have a short term overdraft!! No customer service these days 😢😢
-
Adam Carney
(@adamrcarney) reported
@mouthwaite @HSBC_UK I feel your pain with HSBC. Other week, had internet nonsense because after internet nonsense messed up an original internet nonsense error. (If you follow). Same with my mobile phone provider. Decades of loyalty to now be speaking to a robot!
-
Keeley 💙
(@KeeleyMDance) reported
@mouthwaite @HSBC_UK I left Nat West when I couldn’t speak to a human and went to @firstdirect even though this is telephone banking their customer service is excellent and have now been with them for 22 years
-
Daz-t.
(@daztbpool) reported
@HSBC_UK Might use this if I could actually open an account with you.... Deal with your complaints your customer service is the worst I've know of any bank ...
-
D Jones-Molyneux
(@dsjm) reported
@HSBC_UK @garethlewis1959 Really? Gareth complains about your savings rates and you think a DM exchange will fix that? If it’s that easy to get better rates maybe I’ll switch?!
-
Juliet Murray
(@jools_murray) reported
@mouthwaite @HSBC_UK @firstdirect for over 20 years not one single problem 🙄 part of HSBC? How can they get it so wrong and then so right?