Is HSBC down in Victoria, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Victoria, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Victoria and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (54%)
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Login (16%)
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Website (15%)
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Transactions (13%)
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Transfer (2%)
Live Outage Map Near Victoria, Greater London, England
The most recent HSBC outage reports came from the following cities: Golders Green, London, Southwark, Abbey Wood, Croydon, Hackney, Mitcham and Watford.
| City | Problem Type | Report Time |
|---|---|---|
 Golders Green |
Mobile App | |
| London |
Login | |
| Southwark |
Mobile App | |
| London |
Transactions | |
| Abbey Wood |
Mobile App | |
| Croydon |
Website |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports Near Victoria, England
Latest outage, problems and issue reports in Victoria and nearby locations:
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK banking shouldn’t be difficult and take up your whole Saturday. It should be easy and convenient. That is not what you are making it with your terrible services currently.
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John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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Matias Cervi
(@Tute) reported
from
Wandsworth, England
@HSBC_UK can you please give me access to my account?
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Marius Fanu
(@mariusfanu) reported
from
East Ham, England
@HSBC_UK I’m actually an iOS Engineer, working on banking apps, so I understand from where the crash might be coming from and why it might be hard to support the beta builds. Given that both HSBC & FirstDirect apps crash I suspect that a framework is not supported, but thats just a guess
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YM
(@Yadzinooo) reported
from
Merton, England
@dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness no one cares about customer service
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Abundance London
(@AbundanceLondon) reported
from
Hounslow, England
@HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK why have you closed all your banks on the weekend. To make it even worse, your helpline is terrible. Not customer friendly or convenient at all!!!
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Martín Chamarro
(@martinchamarro) reported
from
Lambeth, England
@HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed
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Varun Khanna
(@vk225) reported
from
Camden Town, England
@HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
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Ronak Shah
(@Brlnt_Bhrtvsi) reported
from
Harrow Weald, England
@HSBC_UK hi is there problem in your server can’t connect through mobile app need to make urgent payment
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Albu Mirela
(@AlbuMirela3) reported
from
Borehamwood, England
@HSBC_UK £20000 lost in 2hours because HSBC has security issues and then they made me feel like a criminal, not like a victim. They recovered very proudly £0.65 which they put in my account in 2 transactions. The clients are a joke for the HBSC. Such a shame. i am disgusted
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فرانتشيسكو
(@tercumanFLB) reported
from
Islington, England
@HSBC_UK I have been trying to get in touch wirh your customer servicd by phone for three days. Yesterday I was kept on hold for 45 minutes. How am I meant to get in touch with you?
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James Tewes
(@James_Tewes) reported
from
Poplar, England
@HSBC_UK why are you call wait times completely ridiculous, average 30m-240mins. Complete joke, the same automated message blaming Covid for over a year. Get your act together and stop blaming Covid for poor service, everyone else is functioning fine!
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Mike Fuller
(@ninepine) reported
from
Croydon, England
@HSBC_UK App "Money out" notifications still showing the wrong time. Needs a fix please to prevent false reports of fraudulent transactions. Charge was at 09:15 not 08:15. (or specify that you're using GMT not BST)
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John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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Martín Chamarro
(@martinchamarro) reported
from
Hackney, England
@HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.
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Jools Sampson
(@reclaimyourself) reported
from
Tottenham, England
@HSBC_UK cannot get though to anyone on telephone banking! Terrible wait times. How can I speak to someone?
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steve
(@stevedw40) reported
from
Wandsworth, England
@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Aaron.tourlamain
(@AaronTourlamain) reported
@HSBC_UK shocking customer service.. 3 hours phone calls.. Put through to numerous departments which are all the wrong departments.. Absolutely terrible..
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Rajvinder Kular
(@MidnightKular) reported
@HSBC_UK The Business Online Banking has stopped working on my laptop and phone since yesterday. The sign in dialogue box does not appear on the login screen. Has a change been made to the platform since yesterday??
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clare mckeague
(@mckeague_clare) reported
@HSBC_UK complaint 9 Aug and still waiting to be told when I will hear from you. Your website:where we need to look into your complaint in more detail we'll send you a response within 5 working days. This will explain When you can expect to hear from us again. Shocking service
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sue
(@sue24981235) reported
@HSBC_UK how can I speak with someone in the UK??? Been round & round in circles on the website & phone - Indian person who then cut me off!
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V Man
(@Verno1983) reported
@HSBC_UK customer support is absolutely shocking. I always thought they were one of the best banks out there but beginning to think otherwise. Might be time to switch banks 🤔
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Andy T
(@theonlyandyt) reported
@HSBC_UK #CustomerService is terrible. Multi hour waiting on the phone. When we did get through, we got cut off. So went in branch instead. Staff had to call the same number and que like a customer! 2 days wasted and haven't spoken to anyone yet. And our money is still missing.
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susie Stokes Aparicio
(@StokesAparicio) reported
@HSBC_UK Hi. Can you help me please? I received a letter advising me I had a payment due to me but needed my details. I asked you guys if this was legit and you confirmed it was. I completed this online and sent my details to HSBC. But have never received a payment. Can you help
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Kathryn Louise Geels
(@girlondon) reported
@HSBC_UK, 1) your customer service rep on your app chat is utterly useless and hasn’t read anything I’ve written, 2) your app is freezing and your website on my mobile is clunky and I can’t transfer £ into my own HSBC credit card, and 3) I’m trying to call you from Australia with
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John & Laura
(@Thefamiliam) reported
@HSBC_UK Make a c.card application online. Hear nothing over a week later. Call to off shore operator told see branch. #worstbankever. Going to @HalifaxBank as better service for sure!
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CBG
(@Cristin29715565) reported
@HSBC_UK you have cancelled an international transaction between my own accounts and returned £375 less that the original payment. Your excuse? ‘Exchange rate’ when you didn’t even provide the service. I spent 2 hours on the phone and they laugh at me. I want my money back!!!