HSBC

Is HSBC down in City of London, Greater London, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in City of London, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in City of London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in City of London, Greater London, England 08/10/2025 04:25

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (65%)

    Mobile App (65%)

  2. Website (15%)

    Website (15%)

  3. Login (11%)

    Login (11%)

  4. Transactions (7%)

    Transactions (7%)

  5. Withdrawals (1%)

    Withdrawals (1%)

Live Outage Map Near City of London, Greater London, England

The most recent HSBC outage reports came from the following cities: Harrow and London.

Loading map, please wait...
City Problem Type Report Time
United KingdomHarrow Login
United KingdomLondon Mobile App
United KingdomLondon Mobile App
United KingdomLondon Mobile App
United KingdomLondon Mobile App
United KingdomLondon Mobile App

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HSBC Issues Reports Near City of London, England

Latest outage, problems and issue reports in City of London and nearby locations:

  • sluicesnorky SNORKY (@sluicesnorky) reported from Borehamwood, England

    Here @HSBC_UK you seem to have blocked my card! What happened if i was stranded and needed it, no office available to deal with my problem!! 👎🏻

  • Peter_Wilkins78 Peter Wilkins (@Peter_Wilkins78) reported from Kingston upon Thames, England

    @HSBC_UK is the app down? Have tried and says there's an error - try again later

  • sluicesnorky SNORKY (@sluicesnorky) reported from Borehamwood, England

    @HSBC_UK your customer service over the phone is not something to be desired.

  • ijaen Ivan Alexander (@ijaen) reported from Paddington, England

    @HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.

  • paulhelpspeople Paul Smith (@paulhelpspeople) reported from Hounslow, England

    @HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul

  • NBJNiloo Nilema (@NBJNiloo) reported from Tottenham, England

    @HSBC_UK - is there a problem with the app. I have reinstalled it because it logs off everytime I press pay&transfer.

  • bennys020 chris (@bennys020) reported from Croydon, England

    @HSBC_UK app not working

  • SmoothRegulator Peter Crowley (@SmoothRegulator) reported from Ealing, England

    Has anyone been short changed by a bank cash point in Ealing Broadway centre? Done by @LBGplc bank about 6m ago, who then denied the £20 list - today @HSBC_UK deducted £80 out of £100 as an ad hoc service charge. Never happened before, over 40 years. This time it’ll be law!

  • Stefan_baisden Baisden 📸🎥 (@Stefan_baisden) reported from Ealing, England

    @HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.

  • AndrewCarrier Andrew Carrier 🍸 (@AndrewCarrier) reported from Paddington, England

    @harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?

  • ijaen Ivan Alexander (@ijaen) reported from Paddington, England

    @bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.

  • jayeshashar Jayesh Ashar (@jayeshashar) reported from Harrow Weald, England

    @HSBC_UK the paper statements and notifications are criminal waste of money, paper and efforts. I am sure most clients would be happy to receive soft copies. You should offer this service free or reduce charges

  • ijaen Ivan Alexander (@ijaen) reported from Paddington, England

    @scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.

  • vmahadevan1 MV (@vmahadevan1) reported from Hounslow, England

    Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered

  • andrelondonuk Risk On 🇺🇦 (@andrelondonuk) reported from Bromley, England

    @HSBC_UK can you tell e why your Bromley bank is closed staff said security issue... WTH

  • dominicJB7 Dominic Baker (@dominicJB7) reported from Kingston upon Thames, England

    @HSBC @HSBC_UK I have now Benn in branch for 3hours today to try to help my Ukrainian guests set up an account. 3rd visit to branch. Really not at all helpful.

  • ijaen Ivan Alexander (@ijaen) reported from Paddington, England

    @HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.

  • Dorothy737 Dorothy Cohen (@Dorothy737) reported from Barnet, England

    @HSBC_UK stop bombarding me with text messages to the point of harassment. Do any other customers have this problem with HSBC???

  • paulhelpspeople Paul Smith (@paulhelpspeople) reported from Hounslow, England

    It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!

  • MurrayAlanLee DREAMVIEW ESTATES (@MurrayAlanLee) reported from Barnet, England

    @HSBC_UK Was in there again just now! Both cash AND cheque machines down plus I gather all systems. And only 1 counter open and gather the main frame is down too? So what I paid in won’t show up?🙈🤬

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • IndyyTweets INDY M (@IndyyTweets) reported

    @HSBC_UK I did that and still not working. On top of that i could previously generate a key code and log in via my laptop. Now that ive deleted and reinstalled, i’ve lost that option now too! Great!

  • grassfedsheep Rona Amiss (@grassfedsheep) reported from Lizard, England

    @newlandfarm @HSBC_UK I hoping I can go back to a cash system. When I did get a ring back from them after many many hours one of the twins put the phone down on them.

  • gokcenerdem gokcen (@gokcenerdem) reported

    Some services of #HSBC are not available online and at @HSBC_UK average waiting period of telephone banking is 2 hours!! It’s the end of 2021 if you realise. My battery died until I got a hold of someone. What a poor quality of service! #poorcustomerservice #embaressmentofbanking

  • SofiePelsmakers Sofie Pelsmakers (@SofiePelsmakers) reported

    Dear @HSBC_UK is it normal that 1 month ago I ordered a secure key and still nothing received (I live abroad)? Spent 1 hr last month to sort it; on hold again, I gave up. Cannot access account in meantime. This is too painful. if only you understood the word 'customer service'.

  • mrsamjones88 Sam Jones (@mrsamjones88) reported

    Been passed back and fourth by @HSBC_UK all day then on hold for 1 hour 40 mins to be cut off ! Worst service ever !

  • octoberpoppy Catherine Hale (@octoberpoppy) reported

    Which doesn't work. This fancy electronic pdf form literally doesn't work. There's no Submit button. And there's no one to help with it. Does anyone at @HSBC_UK care that their electronic forms don't work?

  • Rubywithadooby Ruby🍃 (@Rubywithadooby) reported

    I don’t understand banks- can’t dispute my scam as it wasn’t a card transaction?? But if I sent it to the wrong bank by accident they would help me get it back. @HSBC_UK ur ****. 3 days in a row I’ve been trying now

  • DoctorBeeching1 Doctor Beeching (@DoctorBeeching1) reported

    Daughter closed @HSBC_UK ISA last week in person in Bradford . House purchase iminent. Still not transferred and still not sorted. A further issue amongst many in recent years. Attrocious customer service.

  • mrsamjones88 Sam Jones (@mrsamjones88) reported

    @HSBC_UK I’ve been trying to set up another account all day , talking to a robot on live chat rang the customer service line only to be hung up on after 2 hours of waiting !

  • Meaowling Meaowling (@Meaowling) reported

    @HSBC_UK Credit Card Fraud - fraudulent transaction occurred last week, called Fraud 3 times, they never revert the transactions. When I called today, they actually put down note on my account to say those are genuine transactions. And my call for cut off 3 times. unacceptable!