Is HSBC down in City of London, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in City of London, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in City of London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (48%)
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Login (16%)
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Transactions (15%)
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Website (15%)
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Transfer (6%)
Live Outage Map Near City of London, Greater London, England
The most recent HSBC outage reports came from the following cities: London, Fulham, Harrow, Finchley, Surbiton, Enfield Town, Abbey Wood, Southwark, Camden Town, Tottenham, Newham, Hounslow, Wembley, Golders Green and Islington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Transactions | |
| London |
Login | |
| London |
Transfer | |
| London |
Mobile App | |
| Fulham |
Mobile App | |
| Harrow |
Mobile App |
Community Discussion
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HSBC Issues Reports Near City of London, England
Latest outage, problems and issue reports in City of London and nearby locations:
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Matt Cartmell
(@MattCartmell) reported
from
Paddington, England
Absolutely appalling levels of customer service with @hsbc_uk business banking -phone service over 1hour wait - but no responsiveness on the Chat app either. If you’re looking for a business account look elsewhere
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MV
(@vmahadevan1) reported
from
Hounslow, England
Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered
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chris
(@bennys020) reported
from
Croydon, England
@HSBC_UK app not working
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thewolfofcrypto.eth
(@0x013F6DAF2fc89) reported
from
City of London, England
Annoyed by the fact that every time a bank transfer contains the word #crypto @HSBC_UK marks it as “fraudulent” and block it. #Banks are the real fraud #Crypto is the future
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DREAMVIEW ESTATES
(@MurrayAlanLee) reported
from
Barnet, England
@HSBC_UK Was in there again just now! Both cash AND cheque machines down plus I gather all systems. And only 1 counter open and gather the main frame is down too? So what I paid in won’t show up?🙈🤬
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Darren
(@firstclubworld) reported
from
Kensington, England
@HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help
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Stephen Hines
(@hines_stephen) reported
from
London, England
@HSBC_UK @PostOffice Can either of you help?
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Dorothy Cohen
(@Dorothy737) reported
from
Barnet, England
@HSBC_UK stop bombarding me with text messages to the point of harassment. Do any other customers have this problem with HSBC???
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!
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Sam Shethran
(@ShethranS) reported
from
Merton, England
HSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Kensington, England
@dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Same issue for past 3wks...still same today
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.
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Alex 🀄️
(@AlexKLMan) reported
from
Romford, England
@CatchTheseWords @HSBC_UK Have you tried using the screen recognition? Also, it is ridiculous why you need account information for a public issue.
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David Howorth
(@dhoworth1) reported
from
Esher, England
.@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!
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Luke
(@LukeHugh3s) reported
from
Croydon, England
@HSBC_UK is there a fix for you app not working on this new iOS update?
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Paddington, England
@harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?
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King 👑 David
(@KingKawika93) reported
from
Ilford, England
Wow @cryptocom is so bad the 2FA telling me to reset and refusea to work not allowing me to withdraw. Wow talk about lock in. Worse then @HSBC_UK bank all scams **** u
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
@HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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iNFODUDE.NET
(@infodudeDOTnet) reported
@Firebreather_Uk @HSBC_UK Same issues
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miriam jones
(@lotiddeud) reported
@HSBC_UK been a customer for 65 years with an unblemished record. Premier credit card cleared every month. Rang to arrange a temporary credit increase of £1000. 40 minutes later they still hadn't sorted it and informed me I would be on hold another possibly 40 minutes! Gave up !
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Jez
(@jez76uk) reported
@HSBC_UK your app was working and the recent update means that it’s now crashing when it opens. I have no access to any of my accounts now as a result - what is the timescales to fix?
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Mr Gee
(@ComedyGee) reported
@XnowhereXmanX #FFS!? Why the backward step!? It was working fine in the last version!? @HSBC_UK any update and explanation please!?
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Brian
(@gravelwalks) reported
@HSBC_UK The app was working again with v2.39.1 in iOS 15 beta 7 but crashes again with latest version, 2.39.3
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Adam (Coxy)
(@coxythelegend) reported
@HSBC_UK hello! I set up Apple Pay on my phone and got a letter saying about setting up online banking too, went to the link and was told I’d be sent a temporary password in the post but it’s not come… help?
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Heiko S.
(@schuffdy) reported
@Firebreather_Uk @HSBC_UK Same issue for everyone at the moment again. Customer service guys cannot help was talking too often with them on the phone. Need to go to a branch
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Stephen Naylor
(@stephennaylor) reported
@HSBC_UK Your app, updated today, is no longer working (version 2.39.3). Up until the update it was working great and not it just crashes immediately on opening. Given it’s used for a digital secure key, this is a major problem. Please can you escalate. Thank you.
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Heiko S.
(@schuffdy) reported
@g_mortlock @HSBC_UK Same problem for me and thousands of other people. Just change the bank 🏦
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AJM
(@spike_chumbley) reported
@HSBC_UK Hi, I’m using app on iOS12 on a device as no updates supported beyond this. I have re-installed app several times but it still does not work for me as won’t let me generate a code. Can you help me reset please?