Is HSBC down in City of London, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in City of London, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in City of London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (59%)
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Website (25%)
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Login (9%)
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Withdrawals (3%)
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Transfer (3%)
Live Outage Map Near City of London, Greater London, England
The most recent HSBC outage reports came from the following cities: London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Withdrawals | |
| London |
Mobile App | |
| Barnet |
Website | |
| Dartford |
Mobile App | |
| Fulham |
Login | |
| Barnet |
Website |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports Near City of London, England
Latest outage, problems and issue reports in City of London and nearby locations:
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Nilema
(@NBJNiloo) reported
from
Tottenham, England
@HSBC_UK - is there a problem with the app. I have reinstalled it because it logs off everytime I press pay&transfer.
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Baisden 📸🎥
(@Stefan_baisden) reported
from
Ealing, England
@HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.
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Josh
(@aulakj) reported
from
Poplar, England
@HSBC_UK hi I’m getting an error code (api 103) when logging into the app. Any advice?
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SNORKY
(@sluicesnorky) reported
from
Borehamwood, England
Here @HSBC_UK you seem to have blocked my card! What happened if i was stranded and needed it, no office available to deal with my problem!! 👎🏻
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.
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Risk On 🇺🇦
(@andrelondonuk) reported
from
Bromley, England
@HSBC_UK can you tell e why your Bromley bank is closed staff said security issue... WTH
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Jayesh Ashar
(@jayeshashar) reported
from
Harrow Weald, England
@HSBC_UK the paper statements and notifications are criminal waste of money, paper and efforts. I am sure most clients would be happy to receive soft copies. You should offer this service free or reduce charges
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Peter Wilkins
(@Peter_Wilkins78) reported
from
Kingston upon Thames, England
@HSBC_UK Seems to be working now thanks
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
@HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!
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Peter Crowley
(@SmoothRegulator) reported
from
Ealing, England
Has anyone been short changed by a bank cash point in Ealing Broadway centre? Done by @LBGplc bank about 6m ago, who then denied the £20 list - today @HSBC_UK deducted £80 out of £100 as an ad hoc service charge. Never happened before, over 40 years. This time it’ll be law!
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Kaustubh (call me KL) - he/him
(@originalKL) reported
from
London, England
@HSBC_UK hi, my mobile app shows api_03 error code and cannot load accounts.
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chris
(@bennys020) reported
from
Croydon, England
@HSBC_UK app not working
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Dominic Baker
(@dominicJB7) reported
from
Kingston upon Thames, England
@HSBC @HSBC_UK I have now Benn in branch for 3hours today to try to help my Ukrainian guests set up an account. 3rd visit to branch. Really not at all helpful.
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.
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SNORKY
(@sluicesnorky) reported
from
Borehamwood, England
@HSBC_UK your customer service over the phone is not something to be desired.
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MV
(@vmahadevan1) reported
from
Hounslow, England
Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered
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Peter Wilkins
(@Peter_Wilkins78) reported
from
Kingston upon Thames, England
@HSBC_UK is the app down? Have tried and says there's an error - try again later
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Jenn
(@Morgawse) reported
@HSBC_UK And when they did respond, they told me what I was experiencing wasn't possible, they couldn't help anyway, and I should phone instead. Wonderful.
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David Lake
(@davidlakefoto) reported
@HSBC_UK awful customer support ref a possible fraud. Been trying to get through to someone for weeks! HSBC just don’t seem interested!
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🎗️ AFC 🎗️
(@CPT_AFC) reported
@HSBC_UK Is the app still down? I can't access at all.
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Mark Tsimelzon
(@marktsimelzon) reported
@HSBC_UK It’s not about a credit decision. They are saying they are happy to give me a credit card but there is some bureaucratic issue with the account that is taking hours and hours to resolve.
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geo
(@geo23hammer) reported
still haven't been able to check my bank since thursday or generate a code to check on online banking as i cant access the app at all (instant crash) are there any updates? @HSBC_UK i have already tried reinstalling,clearing cache and data multiple times
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Ian Williams
(@RedBadger28) reported
@HSBC_UK using android app which works ok except when trying to generate a security code to login using a PC. I just get a black rectangle. No code. Been like this a couple of days now. When will it be fixed?
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VLCN
(@mcflubbinz) reported
@HSBC you are the reason I want crypto and #btc, many hours on hold, poor customer service, too many barriers to spending my own hard earned money, poor quality apps and painfully expensive international transfers. @HSBC_UK @HSBC_UAE
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emma enticott
(@EnticottEmma) reported
@HSBC_UK utterly appalling level of service. 7 plus hours in and getting nowhere with staff who are utterly unhelpful 😡
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Timothy Wintle
(@timwintle1979) reported
@HSBC_UK your customer service is beyond appalling. I plan to move banks after 25 years banking with you. This situation has gone beyond the pale
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DL Jones
(@DLJones84) reported
Furious with Hsbc this morning, restrictions on Acc so can't access! Payments due have now disappeared get through to phone banking only to be hung up on!call straight back & they can't assist over the phone! wait for a call within next 24hrs! Shocking #HSBC @HSBC_UK