Is HSBC down in City of London, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in City of London, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in City of London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (71%)
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Login (15%)
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Transactions (6%)
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Website (5%)
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Transfer (3%)
Live Outage Map Near City of London, Greater London, England
The most recent HSBC outage reports came from the following cities: Wandsworth, London, Walthamstow, Newham, Wembley, Tower Hamlets, Ealing and Hendon.
| City | Problem Type | Report Time |
|---|---|---|
 Wandsworth |
Mobile App | |
| London |
Mobile App | |
| Walthamstow |
Mobile App | |
| London |
Mobile App | |
| London |
Mobile App | |
| Newham |
Mobile App |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports Near City of London, England
Latest outage, problems and issue reports in City of London and nearby locations:
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK what’s wrong with your business banking - is it down today?
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Martín Chamarro
(@martinchamarro) reported
from
Lambeth, England
@HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed
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Jools Sampson
(@reclaimyourself) reported
from
Tottenham, England
@HSBC_UK cannot get though to anyone on telephone banking! Terrible wait times. How can I speak to someone?
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Varun Khanna
(@vk225) reported
from
Camden Town, England
@HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank
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John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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Kenneth07834
(@kenneth07834) reported
from
Croydon, England
@HSBC_UK Terrible disgusting service from this bank. Your customer service is deplorable.
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK are you having a system issue - please admit
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Fatih Çekin
(@GuideOfLondon) reported
from
Enfield Lock, England
@HSBC_UK you are the WORST Bank uf UK 🇬🇧. It is impossible to reach your customer service. We have to spend hours of waiting for you to answer our calls. Hsbc of Turkey is one million times better than you. 😞
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Fatih Çekin
(@GuideOfLondon) reported
from
Enfield Lock, England
@HSBC_UK I would like to ask you how can you manage to give the WORST BANKING SERVICE in UK. Your customers can not reach you via phones or through Internet. You are really terrible, because of your unexperienced BANKING services, I am loosing my business.
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John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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Miss Jones
(@laurenracheljo1) reported
from
Romford, England
@xAniyahx @HSBC_UK Is Hsbc down too???
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mary spillane
(@spillanemary) reported
from
Wandsworth, England
@HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move
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YM
(@Yadzinooo) reported
from
Merton, England
@dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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Martín Chamarro
(@martinchamarro) reported
from
Hackney, England
@HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness no one cares about customer service
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steve
(@stevedw40) reported
from
Wandsworth, England
@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
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shipar ahmed
(@shiparttn) reported
from
Wandsworth, England
@HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK looks like your call back function is broken
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Alpha Persei
(@PerseiAlpha) reported
@HSBC_UK Yes, that’s the issue. There is obviously a real data security risk being created by HSBC in operating in that way. Surely it would be better to have confirmations made online, to avoid your colleagues exposing their family members to confidential data?
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Undercoverman
(@undercoverman) reported
I’ve been trying to talk to an underwriter at @HSBC_UK all week. Nobody calls back. People hang up on you. Dreadful service.
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Alex Darby
(@TrentTech) reported
The new UI in the @HSBC_UK mobile banking app is awful. For example, where you used to be able go into an account and see all the info at a glance, you now have to swipe down to see the info. The overall UX of it is ironically more complicated due to the "simplified" UI.
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Told You So 💙
(@steviepattisond) reported
@HSBC_UK @HSBC seriously poor service. Was thinking of switching to you but this is definitely not happening. You don’t respond to letters. You don’t respond to phone calls and now you ignore requests for help on here.
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Roisin
(@roisinrogers) reported
@HSBC_UK your new app is terrible please go back to the old one!!
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Bubsey
(@Bubsey4) reported
@HSBC_UK It is the latest version clearly an issue from HSBC UK end
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Sa.Ne.M. Al.P.Er
(@sanemalper) reported
@charliebayliss_ @HSBC_UK I have the same problem. They are so not helpful.
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Naveed Khan
(@NaveedPKi) reported
@HSBC_UK Appalling service standards..spent nearly 3 hours to unblock a card (nor prior comms) but futile....no one knows what they need to do...dont have the courtesy to call back when they disconnect your call. #shame to it highest
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Morningbird
(@southgate_penny) reported
@HSBC_UK @nationaltrust It’s a tiny tiny start. Now, to make up for the presumably absolutely massive amounts you have invested in fossil fuels over the past 40 decades could you please make sure no more are taken down and millions more planted. We need billions of trees now.
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Justin Barker
(@JustinBarker77) reported
@HSBC_UK You have utterly awful customer service. My wife is trying to get a digital security key, answered 4 pieces of security information. Can't think of a transaction in the last 3 weeks, told to go to branch - that you don't have. Time to leave