HSBC status: access issues and outage reports

Problems in the last 24 hours in City of London, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in City of London, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near City of London, England

The most recent HSBC outage reports came from the following cities: City of London, and London.

City	Problem Type	Report Time
City of London	Mobile App	12 days ago
London	Mobile App	22 days ago
London	Mobile App	1 month ago
London	Login	1 month ago
City of London	Website	2 months ago
City of London	Mobile App	4 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HSBC Issues Reports Near City of London, England

Latest outage, problems and issue reports in City of London and nearby locations:

• 
  seiferxin (@seiferxin1) reported 7 minutes ago from London, England

  @HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.

• 
  Aleks (@alekscz1) reported 12 minutes ago from City of London, England

  @HSBC_UK a beg fix your app

• 
  seiferxin (@seiferxin1) reported 14 minutes ago from London, England

  @HSBC_UK Same issue for past 3wks...still same today

• 
  AO (@Adeolu_98) reported 18 minutes ago from London, England

  @HSBC_UK why have you closed all your banks on the weekend. To make it even worse, your helpline is terrible. Not customer friendly or convenient at all!!!

• 
  𝚃𝚑𝚘𝚖𝚊𝚜 𝙰𝚕𝚒𝚜𝚒 🇪🇺 (@grudelsud) reported 23 minutes ago from Islington, England

  @HSBC_UK any specific reason to block taking screenshots from the Android app? It makes it impossible to wire some money and send the recipient proof of payment. Any tip is welcome, thanks

• 
  Stephen Hines (@hines_stephen) reported 43 minutes ago from London, England

  @HSBC_UK @PostOffice Can either of you help?

• 
  فرانتشيسكو (@tercumanFLB) reported 43 minutes ago from Islington, England

  @HSBC_UK I have been trying to get in touch wirh your customer servicd by phone for three days. Yesterday I was kept on hold for 45 minutes. How am I meant to get in touch with you?

• 
  AO (@Adeolu_98) reported 46 minutes ago from London, England

  @HSBC_UK banking shouldn’t be difficult and take up your whole Saturday. It should be easy and convenient. That is not what you are making it with your terrible services currently.

• 
  thewolfofcrypto.eth (@0x013F6DAF2fc89) reported 48 minutes ago from City of London, England

  Annoyed by the fact that every time a bank transfer contains the word #crypto @HSBC_UK marks it as “fraudulent” and block it. #Banks are the real fraud #Crypto is the future

• 
  Kaustubh (call me KL) - he/him (@originalKL) reported 49 minutes ago from London, England

  @HSBC_UK hi, my mobile app shows api_03 error code and cannot load accounts.

• 
  Elana C (@elanacovshoff) reported 51 minutes ago from London, England

  @HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.

• 
  paul simmons (@paulsim55825613) reported 53 minutes ago from London, England

  @HSBC_UK Midland Bank would never say “ Try in a bit” sort your **** out HSBC

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Brogan (@Brogan_P) reported 2 minutes ago

  @HSBC_UK You have to be the worst bank I've ever used. Despite the amount of money I have invested, the service you provide is dreadful. Now you've suspended mobile banking for no reason. I am done with your substandard insulting service.

• 
  Emily Bird (@EmilyClareBird) reported 5 minutes ago

  Just experienced the insanity of @HSBC_UK customer service, whereby the only way for me to register for *mobile or online banking* appears to be to visit a branch. There are none near my home.

• 
  Mrs Griff (@MrsGriffMusic) reported 7 minutes ago

  So the money that I had stolen from my account has gone out anyway even after raising an issue last week. Now I'm £500 down for up to 90 days while it's investigated! @HSBC_UK how can you think this is acceptable? Citizens Advice state that it should be sorted the next day!

• 
  Christine Mcgeorge (@ChristineM5051) reported 8 minutes ago

  @HSBC_UK Help. Please clarify the terms of an on line bonus savings account

• 
  Lynn Hamer (@evilbluebird) reported 9 minutes ago

  @HSBC_UK I have been locked out of my account,on my iPad with your mobile banking app. I have been on the phone trying to speak to someone,in a different country,to rectify this problem. Unfortunately the people who you employ,have not been able to help me one bit 1/2

• 
  Keving 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@kevinjg) reported 10 minutes ago

  @HSBC_UK Is it deemed acceptable for a cashier to be tinkering on their mobile phone whilst waiting for a customer to serve?

• 
  Stevie (@StevieeeWx) reported 13 minutes ago

  @Peter_Croden @HSBC_UK I am mate yes. Unreal. Not been able to access business funds since yesterday!!!

• 
  dlhno1 (@dlhno1) reported 14 minutes ago

  @HSBC_UK your counter services in central London are total ****! Queues are always too long and the distance from to another is too far!

• 
  John Warren 🇺🇦 (@Sionilo) reported 15 minutes ago

  What a heap of crap @HSBC_UK has become, changing login details on new iPad and it crashed (might be our fault??) but absolutely no help from the ‘Delhi’ 😡 phone line. Now need to go to a branch 30 miles away to sort out. #switchcoming #tamping

• 
  Sue Bracewell (@SueBracewell) reported 19 minutes ago

  @HSBC_UK it is impossible to deposit cheque online. Picture very clear but not accepted. Help