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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in City of London, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in City of London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (55%)
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Website (17%)
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Login (14%)
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Transactions (13%)
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Transfer (1%)
Live Outage Map Near City of London, Greater London, England
The most recent HSBC outage reports came from the following cities: Wembley, London, Golders Green, Southwark, Abbey Wood, Croydon, Hackney and Mitcham.
| City | Problem Type | Report Time |
|---|---|---|
 Wembley |
Login | |
| London |
Transactions | |
| Golders Green |
Mobile App | |
| London |
Login | |
| Southwark |
Mobile App | |
| London |
Transactions |
Community Discussion
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HSBC Issues Reports Near City of London, England
Latest outage, problems and issue reports in City of London and nearby locations:
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Kensington, England
@dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Paddington, England
@harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?
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Hemal Jadav
(@hemaljadav) reported
from
Brentford, England
@financialombuds @HSBC_UK Yes online chat and the guys named Santosh is clueless and giving me temporary fix like previous which means I will end up in same situation again
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David Howorth
(@dhoworth1) reported
from
Esher, England
.@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!
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MV
(@vmahadevan1) reported
from
Hounslow, England
Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered
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Matt Cartmell
(@MattCartmell) reported
from
Paddington, England
Absolutely appalling levels of customer service with @hsbc_uk business banking -phone service over 1hour wait - but no responsiveness on the Chat app either. If you’re looking for a business account look elsewhere
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
@HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul
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Sam Shethran
(@ShethranS) reported
from
Merton, England
HSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK
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thewolfofcrypto.eth
(@0x013F6DAF2fc89) reported
from
City of London, England
Annoyed by the fact that every time a bank transfer contains the word #crypto @HSBC_UK marks it as “fraudulent” and block it. #Banks are the real fraud #Crypto is the future
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Darren
(@firstclubworld) reported
from
Kensington, England
@HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help
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DREAMVIEW ESTATES
(@MurrayAlanLee) reported
from
Barnet, England
@HSBC_UK Was in there again just now! Both cash AND cheque machines down plus I gather all systems. And only 1 counter open and gather the main frame is down too? So what I paid in won’t show up?🙈🤬
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Stephen Hines
(@hines_stephen) reported
from
London, England
@HSBC_UK @PostOffice Can either of you help?
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.
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King 👑 David
(@KingKawika93) reported
from
Ilford, England
Wow @cryptocom is so bad the 2FA telling me to reset and refusea to work not allowing me to withdraw. Wow talk about lock in. Worse then @HSBC_UK bank all scams **** u
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Same issue for past 3wks...still same today
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Alex 🀄️
(@AlexKLMan) reported
from
Romford, England
@CatchTheseWords @HSBC_UK Have you tried using the screen recognition? Also, it is ridiculous why you need account information for a public issue.
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Luke
(@LukeHugh3s) reported
from
Croydon, England
@HSBC_UK is there a fix for you app not working on this new iOS update?
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Dorothy Cohen
(@Dorothy737) reported
from
Barnet, England
@HSBC_UK stop bombarding me with text messages to the point of harassment. Do any other customers have this problem with HSBC???
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Chrissy H 🏳️🌈
(@Chris_1987) reported
from
Camden Town, England
Honestly @HSBC_UK are terrible when you’re in need of help
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Fiona Corby
(@FionaCorby) reported
@HSBC_UK Your app not working since this morning. As I said I tried for an hour or so Still not working I was told there was a problem but not when it would be fixed. Still no news on website about problems which would be helpful to customers
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Paul Anderson
(@Paul_GreyKnight) reported
@willwhite003 @HSBC_UK Can never get over that fact that 99% of design is typically decided in an FS org by 3-4 mid / senior managers who have never spoken to a customer in their life.
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Eva Daliopoulou
(@evadaliopoulou) reported
@HSBC_UK Thanks, I keep doing what you suggested since this morning; also I deleted some apps and photos but still the app keeps crashing; to begin with this is a breach of the Consumer Rights Act 2015 so fix it
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ditzy pomeranian
(@ditzyfluff) reported
@HSBC_UK @carlistyping This seems to be a problem you've had for a long time. Any chance you could pop your call centre manager up front to answer why, for at least 6 months, they have not been doing the job for which they are paid?
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Ed Morrish
(@edmorrish) reported
A fun thing about having to call @HSBC_UK about their app not working is the sheer number of times they tell you how much quicker it would be to talk to them via their app. I’ve been on hold for ten minutes now, lads, if I could be on your app I would be.
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Rachel Atkinson
(@daughterofashep) reported
@hilltopkatie @HSBC_UK I’ve had the same experience when we moved house 2 years ago and then it started all over again in March with my company credit card. Have been through complains procedure twice and it makes no difference and yet they still charge for this ‘service’
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Dawn Almond
(@Dawnus05) reported
@HSBC_UK I've raised one already, believe me. It would help if the team that produces statements worked over the weekend, now I'm waiting until Tuesday 14th. My completion date is Friday 17th. It should not take 8 days, 5 phone calls and 6 different agents to close a Help to Buy ISA.
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Fortune favours the brave..
(@Invest_4success) reported
@HSBC_UK @Monzo @StarlingBank Visited my local HSBC UK in Wimbledon as the local Southfields branch has been closed down. Unable to open -in person-an an internet bank facility for a business account as the branch lacks printing facilities. HSBC you are shockingly incompetent!!
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Paul
(@Oakhamskip) reported
Been hanging on @HSBC_UK for over an hour waiting to speak to someone. They say use our ring back service but don't tell you how to use it. #Banking2021
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Katie Weston 🇪🇺🏴
(@hilltopkatie) reported
@daughterofashep @HSBC_UK I’ve never needed to contact Customer services, but they seem to consistently get good reviews. The app is excellent, and the website works. Cheques I pay in by post, and cash gets paid in at the post office.