HSBC

Is HSBC down in Croydon, Greater London, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Croydon, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Croydon, Greater London, England 05/15/2025 19:20

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (59%)

    Mobile App (59%)

  2. Transactions (16%)

    Transactions (16%)

  3. Website (16%)

    Website (16%)

  4. Login (8%)

    Login (8%)

  5. Transfer (2%)

    Transfer (2%)

Live Outage Map Near Croydon, Greater London, England

The most recent HSBC outage reports came from the following cities: London, Wembley, Southwark, Abbey Wood, Croydon and Hackney.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Mobile App
United KingdomLondon Mobile App
United KingdomLondon Mobile App
United KingdomWembley Login
United KingdomLondon Transactions
United KingdomLondon Login

Community Discussion

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HSBC Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

  • Stefan_baisden Baisden 📸🎥 (@Stefan_baisden) reported from Ealing, England

    @HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.

  • dominicJB7 Dominic Baker (@dominicJB7) reported from Kingston upon Thames, England

    @HSBC @HSBC_UK I have now Benn in branch for 3hours today to try to help my Ukrainian guests set up an account. 3rd visit to branch. Really not at all helpful.

  • AndrewCarrier Andrew Carrier 🍸 (@AndrewCarrier) reported from Paddington, England

    @harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?

  • AndrewCarrier Andrew Carrier 🍸 (@AndrewCarrier) reported from Kensington, England

    @dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?

  • ijaen Ivan Alexander (@ijaen) reported from Paddington, England

    @scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.

  • paulhelpspeople Paul Smith (@paulhelpspeople) reported from Hounslow, England

    @HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul

  • seiferxin1 seiferxin (@seiferxin1) reported from London, England

    @HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.

  • ninepine Mike Fuller (@ninepine) reported from Banstead, England

    Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.

  • andrelondonuk Risk On 🇺🇦 (@andrelondonuk) reported from Bromley, England

    @HSBC_UK can you tell e why your Bromley bank is closed staff said security issue... WTH

  • bennys020 chris (@bennys020) reported from Croydon, England

    @HSBC_UK app not working

  • ijaen Ivan Alexander (@ijaen) reported from Paddington, England

    @HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.

  • ijaen Ivan Alexander (@ijaen) reported from Paddington, England

    @bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.

  • vmahadevan1 MV (@vmahadevan1) reported from Hounslow, England

    Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered

  • dhoworth1 David Howorth (@dhoworth1) reported from Esher, England

    .@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!

  • 0x013F6DAF2fc89 thewolfofcrypto.eth (@0x013F6DAF2fc89) reported from City of London, England

    Annoyed by the fact that every time a bank transfer contains the word #crypto @HSBC_UK marks it as “fraudulent” and block it. #Banks are the real fraud #Crypto is the future

  • ijaen Ivan Alexander (@ijaen) reported from Paddington, England

    @HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.

  • SmoothRegulator Peter Crowley (@SmoothRegulator) reported from Ealing, England

    Has anyone been short changed by a bank cash point in Ealing Broadway centre? Done by @LBGplc bank about 6m ago, who then denied the £20 list - today @HSBC_UK deducted £80 out of £100 as an ad hoc service charge. Never happened before, over 40 years. This time it’ll be law!

  • seiferxin1 seiferxin (@seiferxin1) reported from London, England

    @HSBC_UK Same issue for past 3wks...still same today

  • paulhelpspeople Paul Smith (@paulhelpspeople) reported from Hounslow, England

    It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!

  • Peter_Wilkins78 Peter Wilkins (@Peter_Wilkins78) reported from Kingston upon Thames, England

    @HSBC_UK is the app down? Have tried and says there's an error - try again later

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • HowzaDoo Martin Howroyd (@HowzaDoo) reported

    @HSBC_UK what is happening with the online banking? New app is shocking, locked me out and now can't access my accounts! 🤬😡

  • NoFearNeil Neil Maltby (@NoFearNeil) reported

    @HSBC_UK Yuk! What a horrible update to the banking app! And you seem to have broken notifications too.

  • JohnWyndhamRich John Richards (@JohnWyndhamRich) reported

    @HSBC_UK That link was useless, inasmuch as she was locked out of the security questions. We finally got through on the phone and a very patient assistant took us through the most convoluted process to restore her entire login: email & SMS codes, etc. I've advised her to change banks.

  • Saifulla395 Saif Ulla (@Saifulla395) reported

    @HSBC_UK Already given my contact no today early morning still no call and no action its been taken, very poor service, my concern is just to update mobile number but you guys are taken 2 years still no resolution, spoke to Hema, call center agents are only disconnecting my calls

  • weavergeorge07 Steve Woodfine (@weavergeorge07) reported

    So how @HSBC_UK can I use the help function on your site to register for online banking when the help function only works if you log on? 🤨

  • ElizPye Elizabeth Pye (@ElizPye) reported

    @HSBC_UK Please can you update the opening times for branches on the website. Yet again a queue at the Rochdale branch that evidently isn’t open today according to the paper stuck to the wall.

  • theresnoknowing Richard Parker (@theresnoknowing) reported

    @HSBC_UK any idea when the app is going to be fixed? Since the latest update earlier this week, it keeps crashing when I try and open it. Don't want to delete/reinstall as lots of ppl saying this still locks them out. This needs fixing ASAP as I can't access my acc info

  • IanJamesSeale Ian James Seale (Pureblood) (@IanJamesSeale) reported

    @HSBC_UK I'm sorry I don't need any explanation how the app works. I'm reporting to you that it has been changed without notifying customers. And that the change has removed a key feature - fast balance - I believe this is an error that needs to be rectified. Please take this forward.

  • BondMrktMan live free or die (@BondMrktMan) reported

    @ZubyMusic @HSBC_UK did the same. Had to deal with fraud protection in the Philippines who could barely speak a word of English. I’ve used @HSBC_UK for 17 years but about done with them. Service is spiralling down.

  • TanyaMW71 Tanya Manuel-Warner 💙 (@TanyaMW71) reported

    @HSBC_UK I have finally spoken to someone after 4 hours trying and getting cut off 3 times. Had to do aa hard reset which is now done and access restored. I know I am not only one who had had issues with the app update which was obviously not tested fully.