Is HSBC down in Croydon, Greater London, England?
No problems detected
If you are having issues, please submit a report below.
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Croydon, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
-
Mobile App (48%)
-
Login (16%)
-
Transactions (15%)
-
Website (15%)
-
Transfer (6%)
Live Outage Map Near Croydon, Greater London, England
The most recent HSBC outage reports came from the following cities: London, Redhill, Fulham, Surbiton, Abbey Wood, Southwark, Camden Town, Newham, Hounslow, Wembley and Islington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Transactions | |
| London |
Login | |
| Redhill |
Mobile App | |
| London |
Transfer | |
| London |
Mobile App | |
| Fulham |
Mobile App |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
-
AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK banking shouldn’t be difficult and take up your whole Saturday. It should be easy and convenient. That is not what you are making it with your terrible services currently.
-
فرانتشيسكو
(@tercumanFLB) reported
from
Islington, England
@HSBC_UK I have been trying to get in touch wirh your customer servicd by phone for three days. Yesterday I was kept on hold for 45 minutes. How am I meant to get in touch with you?
-
Abundance London
(@AbundanceLondon) reported
from
Hounslow, England
@HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...
-
James Tewes
(@James_Tewes) reported
from
Poplar, England
@HSBC_UK why are you call wait times completely ridiculous, average 30m-240mins. Complete joke, the same automated message blaming Covid for over a year. Get your act together and stop blaming Covid for poor service, everyone else is functioning fine!
-
bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
-
AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK why have you closed all your banks on the weekend. To make it even worse, your helpline is terrible. Not customer friendly or convenient at all!!!
-
bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness no one cares about customer service
-
Varun Khanna
(@vk225) reported
from
Camden Town, England
@HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank
-
steve
(@stevedw40) reported
from
Wandsworth, England
@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
-
Martín Chamarro
(@martinchamarro) reported
from
Hackney, England
@HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.
-
Mike Fuller
(@ninepine) reported
from
Croydon, England
@HSBC_UK App "Money out" notifications still showing the wrong time. Needs a fix please to prevent false reports of fraudulent transactions. Charge was at 09:15 not 08:15. (or specify that you're using GMT not BST)
-
Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
-
Matias Cervi
(@Tute) reported
from
Wandsworth, England
@HSBC_UK can you please give me access to my account?
-
YM
(@Yadzinooo) reported
from
Merton, England
@dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem
-
Martín Chamarro
(@martinchamarro) reported
from
Lambeth, England
@HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed
-
Ben Marshall
(@marshallb60) reported
from
Kingston upon Thames, England
@HSBC_UK is there a problem with the app, balance after bills unavailable?
-
Marius Fanu
(@mariusfanu) reported
from
East Ham, England
@HSBC_UK I’m actually an iOS Engineer, working on banking apps, so I understand from where the crash might be coming from and why it might be hard to support the beta builds. Given that both HSBC & FirstDirect apps crash I suspect that a framework is not supported, but thats just a guess
-
John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
-
John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
-
𝚃𝚑𝚘𝚖𝚊𝚜 𝙰𝚕𝚒𝚜𝚒 🇪🇺
(@grudelsud) reported
from
Islington, England
@HSBC_UK any specific reason to block taking screenshots from the Android app? It makes it impossible to wire some money and send the recipient proof of payment. Any tip is welcome, thanks
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
-
Roy 🪐
(@Nexus6_Tyrell) reported
@HSBC_UK mobile banking app is down. Getting the same error message re unable to connect. Not due to my device or internet connection.
-
Chris Dickens
(@dicko_33) reported
Hi @HSBC_UK is there any update on the banking app at all please? Not being able to access online banking is a bit of a pain
-
Martin Squires
(@MartinSquires7) reported
@HSBC_UK are the are connection issues as mobile app saying network issues?
-
metallictongo
(@metallic_tongo) reported
@HSBC_UK can’t get into my mobile banking, app is telling me “we can’t connect due to a network error”, what is going on?
-
Jayne Spooner
(@SpoonerJayne) reported
@HSBC_UK I can't get on the app this morning is there a problem?
-
Natalie Parsons
(@Natalie60558101) reported
@HSBC_UK is your mobile app down, keep getting an error message saying no Internet connection, but I definitely do!!
-
Dominic Bond
(@domgb_) reported
@slp6 @HSBC_UK Same issue here @HSBC_UK running IOS 14.7.1 and done the latest update
-
Judy
(@judyscaz1) reported
@HSBC_UK when will the banking app be working . I can not access my accounts.
-
IronLion
(@scott161) reported
@HSBC_UK The banking app is down and I need to move money before going overdrawn. I can’t access the web page either as it needs the code from the app. Bit of a design flaw there. Are you putting any comms out?
-
Gareth Williams
(@bluesman74) reported
@HSBC_UK banking app down this morning. Any idea when you’ll be up and running again please?