Is HSBC down in Croydon, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Croydon, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (59%)
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Website (18%)
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Login (18%)
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Transactions (3%)
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Transfer (3%)
Live Outage Map Near Croydon, Greater London, England
The most recent HSBC outage reports came from the following cities: Dorking, Bexleyheath, City of London, London and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 Dorking |
Login | |
| Bexleyheath |
Mobile App | |
| City of London |
Mobile App | |
| London |
Mobile App | |
| City of London |
Mobile App | |
| Wandsworth |
Mobile App |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Marius Fanu
(@mariusfanu) reported
from
East Ham, England
@HSBC_UK I’m actually an iOS Engineer, working on banking apps, so I understand from where the crash might be coming from and why it might be hard to support the beta builds. Given that both HSBC & FirstDirect apps crash I suspect that a framework is not supported, but thats just a guess
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Abundance London
(@AbundanceLondon) reported
from
Hounslow, England
@HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...
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John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK why have you closed all your banks on the weekend. To make it even worse, your helpline is terrible. Not customer friendly or convenient at all!!!
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Mike Fuller
(@ninepine) reported
from
Croydon, England
@HSBC_UK App "Money out" notifications still showing the wrong time. Needs a fix please to prevent false reports of fraudulent transactions. Charge was at 09:15 not 08:15. (or specify that you're using GMT not BST)
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
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Martín Chamarro
(@martinchamarro) reported
from
Hackney, England
@HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.
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Martín Chamarro
(@martinchamarro) reported
from
Lambeth, England
@HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed
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Carol Gould
(@Karashgould) reported
from
Paddington, England
Well, I'm going to name and shame. For 2 days trying to get through to @HSBC_UK because I cannot log on to OnlineBanking . This monolith that pays its top brass a fortune cannot cope with a customer who's stayed with them for 34 years? #disgraceful
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James Tewes
(@James_Tewes) reported
from
Poplar, England
@HSBC_UK why are you call wait times completely ridiculous, average 30m-240mins. Complete joke, the same automated message blaming Covid for over a year. Get your act together and stop blaming Covid for poor service, everyone else is functioning fine!
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John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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YM
(@Yadzinooo) reported
from
Merton, England
@dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem
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𝚃𝚑𝚘𝚖𝚊𝚜 𝙰𝚕𝚒𝚜𝚒 🇪🇺
(@grudelsud) reported
from
Islington, England
@HSBC_UK any specific reason to block taking screenshots from the Android app? It makes it impossible to wire some money and send the recipient proof of payment. Any tip is welcome, thanks
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فرانتشيسكو
(@tercumanFLB) reported
from
Islington, England
@HSBC_UK I have been trying to get in touch wirh your customer servicd by phone for three days. Yesterday I was kept on hold for 45 minutes. How am I meant to get in touch with you?
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK banking shouldn’t be difficult and take up your whole Saturday. It should be easy and convenient. That is not what you are making it with your terrible services currently.
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Varun Khanna
(@vk225) reported
from
Camden Town, England
@HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank
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Ben Marshall
(@marshallb60) reported
from
Kingston upon Thames, England
@HSBC_UK is there a problem with the app, balance after bills unavailable?
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steve
(@stevedw40) reported
from
Wandsworth, England
@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
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Matias Cervi
(@Tute) reported
from
Wandsworth, England
@HSBC_UK can you please give me access to my account?
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness no one cares about customer service
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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J K
(@smashtopieces) reported
@HSBC_UK I never received my phone banking nimber so was transferred to automated system. Advisor refusing to do same for my wife. Get paid tomorrow. No access to Internet banking.
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Shereen Casey
(@caseydadada) reported
@HSBC_UK been a customer for over 25 years, called today, first time in a long time as I normally just use my app (on hold for well over 15 mins), asked for advice and was basically told there is no team that can help me?!! Are you not my bank?????
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Lisa Evenden
(@LisaEvenden) reported
@HSBC_UK when are you going to up your opening hours, I'm finding it impossible to get to my local branch because of your hours, or when are you going to get a pay in point for individuals at the branch, rather than just a business one?
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Jess Halloween
(@Jessica64818511) reported
@HSBC_UK I’ve tried to call but because I’m not a current customer I can’t progress past the first 10 seconds of the call.
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Pups
(@ParvJagpal) reported
@HSBC_UK Still having issues, managed to reset PW, don't have a secure key never had. Told the advisor this. Popped on hold and after 10 minutes line was disconnected. This is so annoying and time-consuming all I need to do it reset my online banking and set up digital secure key.
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Jo Hanna Pearce
(@jhannapearce) reported
Omg, @HSBC_UK. On hold for 90mins and then you just cut the line? Is this your new strategy to handle call volume? Ignoring customers? 😡 And, OMFG your hold music will drive me insane if I have to hear it again. “Your call is important to us!” Is it ****.
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Billie Hendrix
(@wassakingtoagod) reported
HOW CAN I BEEN BROKEN DOWN AND WAITING FOR @TheRAC_UK FOR OVER 10HRS SINCE LAST NIGHT AND THEN THEY SEND A NON COMPLIANT RESCUE VEHICLE????!!!!!!! @HSBC_UK TELL ME HOW PLEASE HOW????!!!!
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Anna James
(@superteadrinker) reported
@HSBC_UK This is what I would have done if the website hadn't given me the wrong advice.
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Lorraine
(@LKateFoster) reported
Dear @HSBC_UK the upto 20 minute queue time I was advised at the start of my call is currently 1 hour 44 minutes. It is also a call I shouldn't have to be making as I'm trying to speak to someone about an error HSBC have made. What a waste of an afternoon 🙄
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Gary Coville
(@garycoville) reported
@HSBC_UK trying to open bus bank acc - online form fault - agent advised be to raise a complaint before I even become customer - really?