Is HSBC down in Croydon, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Croydon, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (58%)
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Website (20%)
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Transactions (12%)
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Login (10%)
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Withdrawals (1%)
Live Outage Map Near Croydon, Greater London, England
The most recent HSBC outage reports came from the following cities: London, Lewisham, Notting Hill Gate and Wembley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Mobile App | |
| London |
Mobile App | |
| London |
Mobile App | |
| Lewisham |
Mobile App | |
| Notting Hill Gate |
Mobile App | |
| London |
Mobile App |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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فرانتشيسكو
(@tercumanFLB) reported
from
Islington, England
@HSBC_UK I have been trying to get in touch wirh your customer servicd by phone for three days. Yesterday I was kept on hold for 45 minutes. How am I meant to get in touch with you?
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness no one cares about customer service
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steve
(@stevedw40) reported
from
Wandsworth, England
@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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Mike Fuller
(@ninepine) reported
from
Croydon, England
@HSBC_UK App "Money out" notifications still showing the wrong time. Needs a fix please to prevent false reports of fraudulent transactions. Charge was at 09:15 not 08:15. (or specify that you're using GMT not BST)
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Martín Chamarro
(@martinchamarro) reported
from
Lambeth, England
@HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed
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Marius Fanu
(@mariusfanu) reported
from
East Ham, England
@HSBC_UK I’m actually an iOS Engineer, working on banking apps, so I understand from where the crash might be coming from and why it might be hard to support the beta builds. Given that both HSBC & FirstDirect apps crash I suspect that a framework is not supported, but thats just a guess
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John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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James Tewes
(@James_Tewes) reported
from
Poplar, England
@HSBC_UK why are you call wait times completely ridiculous, average 30m-240mins. Complete joke, the same automated message blaming Covid for over a year. Get your act together and stop blaming Covid for poor service, everyone else is functioning fine!
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Ben Marshall
(@marshallb60) reported
from
Kingston upon Thames, England
@HSBC_UK is there a problem with the app, balance after bills unavailable?
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK banking shouldn’t be difficult and take up your whole Saturday. It should be easy and convenient. That is not what you are making it with your terrible services currently.
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Martín Chamarro
(@martinchamarro) reported
from
Hackney, England
@HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
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Abundance London
(@AbundanceLondon) reported
from
Hounslow, England
@HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...
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John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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Matias Cervi
(@Tute) reported
from
Wandsworth, England
@HSBC_UK can you please give me access to my account?
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YM
(@Yadzinooo) reported
from
Merton, England
@dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem
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𝚃𝚑𝚘𝚖𝚊𝚜 𝙰𝚕𝚒𝚜𝚒 🇪🇺
(@grudelsud) reported
from
Islington, England
@HSBC_UK any specific reason to block taking screenshots from the Android app? It makes it impossible to wire some money and send the recipient proof of payment. Any tip is welcome, thanks
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK why have you closed all your banks on the weekend. To make it even worse, your helpline is terrible. Not customer friendly or convenient at all!!!
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Varun Khanna
(@vk225) reported
from
Camden Town, England
@HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Conference Chair, Plastic Pipes Inside Buildings™
(@ChairmanPipes) reported
> on @HSBC_UK’s oh-so sophisticated systems & assured us that it’s ok: the missing account will reappear online and in the app in the next working day. Except… it didn’t. We’re now 2 working days from that call & the account is still invisible. BTW: we get plenty of unsolicited>
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Knoweuro 🇬🇧🇳🇴🇮🇸🇱🇮🇨🇭
(@knoweuro) reported
@HSBC_UK Now being told it is 90 MINUTES to answer customer's calls - 90 MINUTES !!!!!! 😡😡😡😡
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Nikki 💞Evans
(@nikkii63) reported
@HSBC_UK I tried this number, having to tell a recorded voice what the issue is is just impossible to be understood. Just not good enough.
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Bob Partridge
(@boblpartridge) reported
@HSBC_UK here we go again. Security device stops working. You send me a new one and an activation code......follow the process and yes you guessed it the activation code is incorrect....really?? I have a business to run you know!!
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Ben Sowerby
(@bensowerby) reported
@HSBC_UK Hi is the business banking app down again? Couldn't get on last night or this morning.
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Caroline
(@proudbriti) reported
@HSBC_UK why is it so hard to speak to anyone in HSBC such poor service
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sunny_days21🙏
(@SDays21) reported
Hello @HSBC_UK on line chats,4 hours waiting to having call answered and 4 promises of call back,still nothing,are you all still working from home or are you staff incapable of doing their job ?
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💋💋amanda💋💋
(@amandareed2571) reported
@HSBC_UK I received a secure key code in the post only for it not to work , really had enough of all this not been able to access online banking for nearly a year, beginning to think it will be easier to close the account and move to a different bank.
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Conference Chair, Plastic Pipes Inside Buildings™
(@ChairmanPipes) reported
🧵We made the awful mistake of opening a €-denominated business account with @HSBC_UK, so we could accept payments made in €. Since that rarely happens, the account is rarely used, but it had a sizeable amount in it (€thousands). Suddenly, it disappeared from Online Banking >
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Pamela Hyett. Government is not fit for purpose.
(@Lavenderchina) reported
@ChristineGardn1 @HSBC_UK THIS IS DISGUSTING SOMEONE HELP THIS POOR BIRD. Shame on the RSPCA too they could get involved and then the Fire Brigade would.