HSBC

Is HSBC down in Croydon, Greater London, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Croydon, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Croydon, Greater London, England 04/24/2025 18:20

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (54%)

    Mobile App (54%)

  2. Login (16%)

    Login (16%)

  3. Website (15%)

    Website (15%)

  4. Transactions (13%)

    Transactions (13%)

  5. Transfer (2%)

    Transfer (2%)

Live Outage Map Near Croydon, Greater London, England

The most recent HSBC outage reports came from the following cities: London, Southwark, Abbey Wood, Croydon, Hackney, Mitcham and Redhill.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Login
United KingdomSouthwark Mobile App
United KingdomLondon Transactions
United KingdomAbbey Wood Mobile App
United KingdomCroydon Website
United KingdomHackney Website

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HSBC Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

  • EverydaysTravel Everydays Luxury Coach Travel (@EverydaysTravel) reported from Hounslow, England

    @HSBC_UK HSBC business app not working - doesn’t open up.

  • dominicJB7 Dominic Baker (@dominicJB7) reported from Kingston upon Thames, England

    @HSBC @HSBC_UK I have now Benn in branch for 3hours today to try to help my Ukrainian guests set up an account. 3rd visit to branch. Really not at all helpful.

  • ijaen Ivan Alexander (@ijaen) reported from Paddington, England

    @HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.

  • Peter_Wilkins78 Peter Wilkins (@Peter_Wilkins78) reported from Kingston upon Thames, England

    @HSBC_UK Seems to be working now thanks

  • alex6130 Alex (@alex6130) reported from Richmond, England

    @HSBC_UK is your mobile banking app down I haven’t been able to get into it for the last few hours ??

  • AleAltomonte Ale (@AleAltomonte) reported from East Ham, England

    @HSBC_UK No after 50 minutes I gave up, too long and too busy to be able to stay at the phone for another half an hour. Can someone help me about Coins machines please?

  • ijaen Ivan Alexander (@ijaen) reported from Paddington, England

    @HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.

  • originalKL Kaustubh (call me KL) - he/him (@originalKL) reported from London, England

    @HSBC_UK hi, my mobile app shows api_03 error code and cannot load accounts.

  • aulakj Josh (@aulakj) reported from Poplar, England

    @HSBC_UK hi I’m getting an error code (api 103) when logging into the app. Any advice?

  • AleAltomonte Ale (@AleAltomonte) reported from East Ham, England

    @HSBC_UK I’ve been on hold on the phone for over 30 minutes with no answers now, all of this just to understand if one of your branches is open on Saturday mornings or not! On your website is scheduled as open but it wasn’t last week! This isn’t a great service!

  • andrelondonuk Risk On 🇺🇦 (@andrelondonuk) reported from Bromley, England

    @HSBC_UK can you tell e why your Bromley bank is closed staff said security issue... WTH

  • amala_n_ewedu Abi National (@amala_n_ewedu) reported from Wandsworth, England

    @HSBC_UK Closed almost all the branches in South London, now nothing is working…. Hope this isn’t a scam from the top and my money is still there. @skynews

  • SmoothRegulator Peter Crowley (@SmoothRegulator) reported from Ealing, England

    Has anyone been short changed by a bank cash point in Ealing Broadway centre? Done by @LBGplc bank about 6m ago, who then denied the £20 list - today @HSBC_UK deducted £80 out of £100 as an ad hoc service charge. Never happened before, over 40 years. This time it’ll be law!

  • paulsim55825613 paul simmons (@paulsim55825613) reported from London, England

    @HSBC_UK Midland Bank would never say “ Try in a bit” sort your **** out HSBC

  • alekscz1 Aleks (@alekscz1) reported from City of London, England

    @HSBC_UK a beg fix your app

  • Stefan_baisden Baisden 📸🎥 (@Stefan_baisden) reported from Ealing, England

    @HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.

  • StanislavRH Stanislav Rastvorov (@StanislavRH) reported from Camden Town, England

    But instead they’ve just twitted me another phone number to call and spend another half an hour. UK has some really good examples of nice digital bank experience and I’m sorry the @firstdirect being part of the huge @HSBC_UK can’t provide any good service. #firstdirect

  • henriquebacksno Henrique Costa Neves (@henriquebacksno) reported from Camden Town, England

    @HSBC_UK I am trying to make some transfers and buying some things with my debit card but my app is not working even my debit card is refusing all my transactions. I am trying to transfer some money to another account I can use

  • PlanetRobot2 PlanetRobot (@PlanetRobot2) reported from Camberwell, England

    @robinrimbaud @HSBC_UK @HSBC Try the financial ombudsman service they’re there to sort things like this out if you aren’t getting anywhere with your bank

  • Peter_Wilkins78 Peter Wilkins (@Peter_Wilkins78) reported from Kingston upon Thames, England

    @HSBC_UK is the app down? Have tried and says there's an error - try again later

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • Bpoool3 Bpoool (@Bpoool3) reported

    @HSBC_UK @financialombuds how disgusting is it that you freeze a single mums acc after an inheritance payment and allow no access to any money at all. No money to feed a 7yr old+pay any bills. Then refuse to speak on the phone and say go in the bank who then laugh at her!!!!

  • iam_samedoho Sam Edoho (@iam_samedoho) reported

    @HSBC_UK I'm getting frustrated now. Hsbc is one of the worst bank. If you Dont get my issue sorted today, I will write the CEO and escalate this to the ombudsman. I have had enough.

  • sweostor Brabble (@sweostor) reported

    @HSBC_UK is your telephone banking working? I need to speak to an agent but each time I try, 40 mins wait then have to give up!

  • matches62 Matthew **** (@matches62) reported

    But no, apparently @HSBC_UK overseas call centre staff have to ring me and go through a tedious and time consuming verification process. Its gets worse, many of these staff cannot speak clear English, I have to repeat answers, repeat questions not good customer service IMO 2/3

  • bobrock1007671 Bob A Job Rock 🎸 🍷 🇺🇦 ⚽️🎬 (@bobrock1007671) reported

    Brilliant customer service from @Raisin_UK answered my call within 5 mins (30 mins for @HSBC_UK ) and query solved in less than 5 mins!! 👏

  • Trying_to_tr1 _ (@Trying_to_tr1) reported

    Who knew opening a US bank account would be so troublesome @HSBC_UK and @HSBC - this matter is still unresolved. Help please?!

  • matches62 Matthew **** (@matches62) reported

    @HSBC_UK @financialombuds If HSBC are unable to resolve a simple complaint about a repeated issue and refuse to acknowledge that the service they are providing is of a poor standard, then I won't be wasting my time taking this further. I shall simply take my custom elsewhere.

  • munkeyboy7 David Griffiths (@munkeyboy7) reported

    @HSBC_UK why did you have to get rid of counter service in your Loughborough branch???

  • fieldri1 fieldri1 (@fieldri1) reported

    @HSBC_UK Discovered yesterday that the HSBC app provides a way to find user's pin. This seems like a *massive* security issue (shouldn't that info only be hashed and salted in HSBC systems, not sitting on a phone?). If phone is compromised, so is pin! Eek!

  • p_anna_L mums spaghetti (@p_anna_L) reported

    @HSBC_UK In response to my transactions not showing up they just said yeah can’t see them so I said ok so there’s a problem can you try fix it and no response for over an hour now. Anything I mention I’m just told to wait another business day when there’s clearly an issue with the account