Is HSBC down in Spelthorne District, Surrey, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Spelthorne District, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Spelthorne District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (67%)
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Website (14%)
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Login (10%)
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Transactions (9%)
Live Outage Map Near Spelthorne District, Surrey, England
The most recent HSBC outage reports came from the following cities: Fulham, London and Harrow.
| City | Problem Type | Report Time |
|---|---|---|
 Fulham |
Login | |
| London |
Website | |
| Harrow |
Login | |
| London |
Mobile App | |
| London |
Mobile App | |
| London |
Mobile App |
Community Discussion
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HSBC Issues Reports Near Spelthorne District, England
Latest outage, problems and issue reports in Spelthorne District and nearby locations:
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Darren
(@firstclubworld) reported
from
Kensington, England
@HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!
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David Howorth
(@dhoworth1) reported
from
Esher, England
.@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!
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Rob Dunstone
(@Robduns) reported
from
Slough, England
Hi @HSBC_UK - any ideas why the counter service in your Slough High Street branch is so slow? At least 20 minutes queuing so far & no end in sight. Thanks.
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Hemal Jadav
(@hemaljadav) reported
from
Hillingdon, England
@HSBC_UK After providing the information are u going to resolve issue or I n ed make phone calls and keep on answering ?s which otherwise should be in system after I enter my security details and voide id etc. Or should I give you my new frustrated voice id?
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MV
(@vmahadevan1) reported
from
Hounslow, England
Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Same issue for past 3wks...still same today
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Kensington, England
@dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?
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Sam Shethran
(@ShethranS) reported
from
Merton, England
HSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK
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Nj
(@adamsn) reported
from
Chertsey, England
@HSBC_UK what’s the point of having one branch closed in weybridge (nearest one to chertsey) and you drive all the way to Woking and the HSBC there is closed as well due to amend times. Waste off a trip and fuel! It’s not great customer service
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Stephen Hines
(@hines_stephen) reported
from
London, England
@HSBC_UK @PostOffice Can either of you help?
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Hemal Jadav
(@hemaljadav) reported
from
Brentford, England
@HSBC_UK Since last few days I am unable to get my basic necessities like food, grocery, travel to work because of this. How much more I need to wait. If I say you are blocking access to my basic rights then it won't be exaggeration
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
@HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul
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Sapna Ghai
(@sapna_ghai) reported
from
Brentford, England
@HSBC_UK I cannot login into my mobile application .. I had early am but it’s not working now ? I have restarted the phone .. ?
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Amanda Davies-Day
(@AmandaDD123) reported
from
Spelthorne District, England
@HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.
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STEPHEN RICHARDS
(@SteveH_Richards) reported
from
Ealing, England
My wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.
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Hemal Jadav
(@hemaljadav) reported
from
Brentford, England
@financialombuds @HSBC_UK Yes online chat and the guys named Santosh is clueless and giving me temporary fix like previous which means I will end up in same situation again
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mary spillane
(@spillanemary) reported
from
Wandsworth, England
@HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move
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HOBS62
(@hobs62) reported
from
Burnham, England
I’ve spent a total of 8+ hours in the last 3 days holding to speak to an agent @HSBC_UK are there any agents? Online chat is impossible as I can’t sit logged into my business account for hours! My call is apparently important 🙄
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Kevin Mcali
(@KevinMcali) reported
@HSBC_UK This doesn’t help at all they pass my call around to 10 different departments before they cut the call
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Paul Andrews
(@vanillaweb) reported
@HSBC_UK Typical the help desk won’t talk to me as I’m not a customer , Your branch just said I had to call customer service . your bank is so incompetent it’s beyond laughable
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Claire Moore
(@clairesteel) reported
@ShappiKhorsandi @HSBC_UK “At pace” always irritates me. It’s usually used to mean quickly but pace can be slow and so is meaningless. See also: exceptional
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Gill Carnell
(@GillsSOS) reported
@ComplainingCow Banks, such as @HSBC_UK purport to have a special department to deal with vulnerable customers but if you ask to speak with the department HSBC will not connect you or provide a telephone number or email. Appears to be a deliberate pretence to support without any actual help.
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DJP
(@DJP599) reported
@hsbc_uk Just tried to phone you on behalf of my elderly mother re her account. Still holding after 25 minutes so gave up. Is this customer service?
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aalice
(@aalice_tweetz) reported
@HSBC_UK please help, unable to get through on the phone - I am trying to retrieve a stakeholder pension policy number but cant see any method of communication to do so
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Dáibhí The Scottish Yorkshireman
(@itsDaibhi) reported
Dear @HSBC_UK, I love your “When an abuser controls your money, they control you” quote in your ads. I take it you also think this on a national scale? If that’s the case, do you support Scotland controlling its own finances? Asking for a nation.
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Alan Beare 🇨🇺✊🇵🇸
(@AJMB75) reported
3 months after stopping my payment to #1c4Cuba @firstdirect @HSBC_UK have processed the transaction today. Further evidence for the @financialombuds that the initial block was wrong and against my rights. 🇨🇺✊
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Mark Sheppard
(@marksheppard_uk) reported
@HSBC_UK is there actually any one to answer the phone in customer services? On hold for 30 minutes so far and counting. Maby less profits and more staff is the way forward
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OW
(@psychicpain66) reported
@HSBC_UK Hypocrites. You profess to protect from financial abuse, but you block Bitchute.