Is HSBC down in Spelthorne District, Surrey, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Spelthorne District, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Spelthorne District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (50%)
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Transactions (16%)
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Website (15%)
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Login (15%)
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Transfer (5%)
Live Outage Map Near Spelthorne District, Surrey, England
The most recent HSBC outage reports came from the following cities: London, Slough, Colnbrook, Fulham, Harrow and Surbiton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Transactions | |
| Slough |
Mobile App | |
| London |
Transactions | |
| London |
Transactions | |
| Colnbrook |
Mobile App | |
| London |
Transactions |
Community Discussion
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HSBC Issues Reports Near Spelthorne District, England
Latest outage, problems and issue reports in Spelthorne District and nearby locations:
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Andrew Saveall
(@PompeySavs) reported
from
Spelthorne District, England
On hold with @HSBC_UK for over an hour. Absolutely shocking and poor service.
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Kaustubh (call me KL) - he/him
(@originalKL) reported
from
London, England
@HSBC_UK hi, my mobile app shows api_03 error code and cannot load accounts.
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Peter Crowley
(@SmoothRegulator) reported
from
Ealing, England
Has anyone been short changed by a bank cash point in Ealing Broadway centre? Done by @LBGplc bank about 6m ago, who then denied the £20 list - today @HSBC_UK deducted £80 out of £100 as an ad hoc service charge. Never happened before, over 40 years. This time it’ll be law!
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Abi National
(@amala_n_ewedu) reported
from
Wandsworth, England
@HSBC_UK Closed almost all the branches in South London, now nothing is working…. Hope this isn’t a scam from the top and my money is still there. @skynews
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paul simmons
(@paulsim55825613) reported
from
London, England
@HSBC_UK Midland Bank would never say “ Try in a bit” sort your **** out HSBC
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.
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Peter Wilkins
(@Peter_Wilkins78) reported
from
Kingston upon Thames, England
@HSBC_UK is the app down? Have tried and says there's an error - try again later
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Baisden 📸🎥
(@Stefan_baisden) reported
from
Ealing, England
@HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.
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Mike Fuller
(@ninepine) reported
from
Banstead, England
Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
@HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul
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Dominic Baker
(@dominicJB7) reported
from
Kingston upon Thames, England
@HSBC @HSBC_UK I have now Benn in branch for 3hours today to try to help my Ukrainian guests set up an account. 3rd visit to branch. Really not at all helpful.
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Same issue for past 3wks...still same today
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Amanda Davies-Day
(@AmandaDD123) reported
from
Spelthorne District, England
@HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!
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David Howorth
(@dhoworth1) reported
from
Esher, England
.@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!
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Alex
(@alex6130) reported
from
Richmond, England
@HSBC_UK is your mobile banking app down I haven’t been able to get into it for the last few hours ??
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MV
(@vmahadevan1) reported
from
Hounslow, England
Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered
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Nj
(@adamsn) reported
from
Chertsey, England
@HSBC_UK what’s the point of having one branch closed in weybridge (nearest one to chertsey) and you drive all the way to Woking and the HSBC there is closed as well due to amend times. Waste off a trip and fuel! It’s not great customer service
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Peter Wilkins
(@Peter_Wilkins78) reported
from
Kingston upon Thames, England
@HSBC_UK Seems to be working now thanks
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Everydays Luxury Coach Travel
(@EverydaysTravel) reported
from
Hounslow, England
@HSBC_UK HSBC business app not working - doesn’t open up.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Emma_with the sharp pointy teeth
(@Scary_lil_Emma) reported
@HSBC_UK So can you define the issues? A little transparency would be appreciated. E.g. is the root of this issue now resolved or is this going to be an ongoing issue for weeks or months to come?
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Ben Massey
(@BenMassey1) reported
@KJOx @HSBC_UK Did actually get through to someone on the phone. They’ve promised me a call tomorrow as they couldn’t help immediately. But sounds like HSBC will be ruining my first holiday in 3 years thanks to poor service and poor customer services. Have no words.
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Helen Laws
(@HelenLaws14) reported
@HSBC_UK you seem not to want any new customers. All the numbers you give to call require people to give their account details before getting through to any kind of useful service. Please give me a number to call if you would like a new customer!
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City & Financial Global
(@cfconferences) reported
“AI is a very cross functional issue” by Cameron Craig @HSBC_UK #AIFinancialServices
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☀️
(@unanimous1xoxo) reported
@HSBC_UK I have been on the phone for over an hour this morning. 2 hours yesterday for an issue you guys can’t sort out!!!!! Ridiculous.
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Robin Rimbaud - Scanner
(@robinrimbaud) reported
@neglectsound @HSBC_UK @HSBC I don’t, nor the budget to spend on trying to fix what should not be broken
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Philip Wright
(@drphilipwright) reported
@HSBC_UK Hi. Just closed a current account with HSBC. Expected to still be able to access statements online but these have all gone. How can I obtain recent statements? Thanks
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Chris Gill
(@mcworldent) reported
@HSBC_UK 24 hours later and still the same. Has any progress been made on this issue please?
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Lisa
(@L1sa130466) reported
@HSBC_UK an hour trying to get through yesterday and currently sat at 45 minutes now. Employ more people to man your phones - this is ridiculous and totally crap service!!!
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PlanetRobot
(@PlanetRobot2) reported
@robinrimbaud @HSBC_UK @HSBC That is pretty awful mate, Im so sorry to hear that. The banks have a duty to protect their customers from this sort of thing, its appalling that you cant get any sort of answer from them 🙁