Is HSBC down in Spelthorne District, Surrey, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Spelthorne District, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Spelthorne District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (65%)
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Website (15%)
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Login (11%)
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Transactions (7%)
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Withdrawals (1%)
Live Outage Map Near Spelthorne District, Surrey, England
The most recent HSBC outage reports came from the following cities: Harrow and London.
| City | Problem Type | Report Time |
|---|---|---|
 Harrow |
Login | |
| London |
Mobile App | |
| London |
Mobile App | |
| London |
Mobile App | |
| London |
Mobile App | |
| London |
Mobile App |
Community Discussion
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HSBC Issues Reports Near Spelthorne District, England
Latest outage, problems and issue reports in Spelthorne District and nearby locations:
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness no one cares about customer service
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Stephen Hines
(@hines_stephen) reported
from
London, England
@HSBC_UK @PostOffice Can either of you help?
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John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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Hemal Jadav
(@hemaljadav) reported
from
Hillingdon, England
@HSBC_UK After providing the information are u going to resolve issue or I n ed make phone calls and keep on answering ?s which otherwise should be in system after I enter my security details and voide id etc. Or should I give you my new frustrated voice id?
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shipar ahmed
(@shiparttn) reported
from
Wandsworth, England
@HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬
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Hemal Jadav
(@hemaljadav) reported
from
Brentford, England
@HSBC_UK Since last few days I am unable to get my basic necessities like food, grocery, travel to work because of this. How much more I need to wait. If I say you are blocking access to my basic rights then it won't be exaggeration
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Sapna Ghai
(@sapna_ghai) reported
from
Brentford, England
@HSBC_UK I cannot login into my mobile application .. I had early am but it’s not working now ? I have restarted the phone .. ?
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Kensington, England
@dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Same issue for past 3wks...still same today
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John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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Darren
(@firstclubworld) reported
from
Kensington, England
@HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help
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Hemal Jadav
(@hemaljadav) reported
from
Brentford, England
@financialombuds @HSBC_UK Yes online chat and the guys named Santosh is clueless and giving me temporary fix like previous which means I will end up in same situation again
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Rob Dunstone
(@Robduns) reported
from
Slough, England
Hi @HSBC_UK - any ideas why the counter service in your Slough High Street branch is so slow? At least 20 minutes queuing so far & no end in sight. Thanks.
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Sam Shethran
(@ShethranS) reported
from
Merton, England
HSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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steve
(@stevedw40) reported
from
Wandsworth, England
@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
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mary spillane
(@spillanemary) reported
from
Wandsworth, England
@HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move
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HOBS62
(@hobs62) reported
from
Burnham, England
I’ve spent a total of 8+ hours in the last 3 days holding to speak to an agent @HSBC_UK are there any agents? Online chat is impossible as I can’t sit logged into my business account for hours! My call is apparently important 🙄
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STEPHEN RICHARDS
(@SteveH_Richards) reported
from
Ealing, England
My wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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INDY M
(@IndyyTweets) reported
@HSBC_UK I did that and still not working. On top of that i could previously generate a key code and log in via my laptop. Now that ive deleted and reinstalled, i’ve lost that option now too! Great!
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Rona Amiss
(@grassfedsheep) reported
from
Lizard, England
@newlandfarm @HSBC_UK I hoping I can go back to a cash system. When I did get a ring back from them after many many hours one of the twins put the phone down on them.
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gokcen
(@gokcenerdem) reported
Some services of #HSBC are not available online and at @HSBC_UK average waiting period of telephone banking is 2 hours!! It’s the end of 2021 if you realise. My battery died until I got a hold of someone. What a poor quality of service! #poorcustomerservice #embaressmentofbanking
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Sofie Pelsmakers
(@SofiePelsmakers) reported
Dear @HSBC_UK is it normal that 1 month ago I ordered a secure key and still nothing received (I live abroad)? Spent 1 hr last month to sort it; on hold again, I gave up. Cannot access account in meantime. This is too painful. if only you understood the word 'customer service'.
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Sam Jones
(@mrsamjones88) reported
Been passed back and fourth by @HSBC_UK all day then on hold for 1 hour 40 mins to be cut off ! Worst service ever !
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Catherine Hale
(@octoberpoppy) reported
Which doesn't work. This fancy electronic pdf form literally doesn't work. There's no Submit button. And there's no one to help with it. Does anyone at @HSBC_UK care that their electronic forms don't work?
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Ruby🍃
(@Rubywithadooby) reported
I don’t understand banks- can’t dispute my scam as it wasn’t a card transaction?? But if I sent it to the wrong bank by accident they would help me get it back. @HSBC_UK ur ****. 3 days in a row I’ve been trying now
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Doctor Beeching
(@DoctorBeeching1) reported
Daughter closed @HSBC_UK ISA last week in person in Bradford . House purchase iminent. Still not transferred and still not sorted. A further issue amongst many in recent years. Attrocious customer service.
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Sam Jones
(@mrsamjones88) reported
@HSBC_UK I’ve been trying to set up another account all day , talking to a robot on live chat rang the customer service line only to be hung up on after 2 hours of waiting !
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Meaowling
(@Meaowling) reported
@HSBC_UK Credit Card Fraud - fraudulent transaction occurred last week, called Fraud 3 times, they never revert the transactions. When I called today, they actually put down note on my account to say those are genuine transactions. And my call for cut off 3 times. unacceptable!