HSBC status: access issues and outage reports

Problems in the last 24 hours in Slough, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Slough, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Slough, England

The most recent HSBC outage reports came from the following cities: Slough, and Bourne End.

City	Problem Type	Report Time
Slough	Mobile App	9 days ago
Bourne End	Mobile App	2 months ago
Southall	Mobile App	4 months ago
Harrow	Mobile App	5 months ago
Harrow	Mobile App	7 months ago
Harrow	Login	1 year ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HSBC Issues Reports Near Slough, England

Latest outage, problems and issue reports in Slough and nearby locations:

• 
  Andrew Saveall (@PompeySavs) reported 3 minutes ago from Spelthorne District, England

  On hold with @HSBC_UK for over an hour. Absolutely shocking and poor service.

• 
  MV (@vmahadevan1) reported 11 minutes ago from Hounslow, England

  Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered

• 
  Hifzur Rahman (@hyfzur) reported 12 minutes ago from Watford, England

  @HSBC_UK i had applied for a credit card on 26 mar 2022. Called the customer care 4-5 times since then finally came to know that the application is approved, all clear from the underwriting services team, it's sitting with the banking approval team. It's been a month !!!!

• 
  Amanda Davies-Day (@AmandaDD123) reported 12 minutes ago from Spelthorne District, England

  @HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!

• 
  HOBS62 (@hobs62) reported 13 minutes ago from Burnham, England

  I’ve spent a total of 8+ hours in the last 3 days holding to speak to an agent @HSBC_UK are there any agents? Online chat is impossible as I can’t sit logged into my business account for hours! My call is apparently important 🙄

• 
  Paul Smith (@paulhelpspeople) reported 14 minutes ago from Hounslow, England

  @HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul

• 
  Hemal Jadav (@hemaljadav) reported 26 minutes ago from Hillingdon, England

  @HSBC_UK After providing the information are u going to resolve issue or I n ed make phone calls and keep on answering ?s which otherwise should be in system after I enter my security details and voide id etc. Or should I give you my new frustrated voice id?

• 
  Phil Crow (@notcrowie) reported 28 minutes ago from Harrow Weald, England

  @HSBC_UK Great. Let me add another twenty minutes to the problem.

• 
  Paul Smith (@paulhelpspeople) reported 31 minutes ago from Hounslow, England

  It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!

• 
  Rob Dunstone (@Robduns) reported 32 minutes ago from Slough, England

  Hi @HSBC_UK - any ideas why the counter service in your Slough High Street branch is so slow? At least 20 minutes queuing so far & no end in sight. Thanks.

• 
  Jayesh Ashar (@jayeshashar) reported 33 minutes ago from Harrow Weald, England

  @HSBC_UK the paper statements and notifications are criminal waste of money, paper and efforts. I am sure most clients would be happy to receive soft copies. You should offer this service free or reduce charges

• 
  Abundance London (@AbundanceLondon) reported 44 minutes ago from Hounslow, England

  @HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...

• 
  David Howorth (@dhoworth1) reported 46 minutes ago from Esher, England

  .@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!

• 
  Ronak Shah (@Brlnt_Bhrtvsi) reported 48 minutes ago from Harrow Weald, England

  @HSBC_UK hi is there problem in your server can’t connect through mobile app need to make urgent payment

• 
  manmohan (@manmohan) reported 54 minutes ago from Watford, England

  @HSBC_UK Website is not logging me in?? Tried from all my devices. After I put the login security code the waiting wheel keeps turning. I have urgent requirement & can't login since morning!!

• 
  Everydays Luxury Coach Travel (@EverydaysTravel) reported 55 minutes ago from Hounslow, England

  @HSBC_UK HSBC business app not working - doesn’t open up.

• 
  Nj (@adamsn) reported 59 minutes ago from Chertsey, England

  @HSBC_UK what’s the point of having one branch closed in weybridge (nearest one to chertsey) and you drive all the way to Woking and the HSBC there is closed as well due to amend times. Waste off a trip and fuel! It’s not great customer service

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  @BigBaggie20AM3D (@BigBaggie20AM3D) reported 5 minutes ago

  @CleansedTweets @HSBC_UK What happened to your money in the account? How do you access it now to move it to a new bank?

• 
  Arpan Jain (@jainarpan13) reported 10 minutes ago

  @HSBC_UK I had an account with you when in UK. I moved to India for two years and now want to use the account. Since the number registered with you is not working, I am not able to login. Could you please help me in logging into my account by verifying the details using email.

• 
  Andrew Hill (@AndrewRHill7) reported 12 minutes ago

  @HSBC_UK is there anyway of actually talking to someone to get access to my online/mobile banking outside of the 8pm cut off? Pretty poor that 24 hour help isn’t available.

• 
  Mark (@MorganMF9867) reported 15 minutes ago

  @HSBC_UK dreadful combative approach by complaints handler Monica. You get my tax status incorrect, as I'm only the POA on my brother's account, then blame me for your error. It's taken since Oct 2025 to get here. Help @financialombuds

• 
  Lauren 🦋 (@LaurenRose94_) reported 16 minutes ago

  @HSBC_UK I’ve just tried to update my change of name on the app but it’s saying I can only do this in person. All my local branches have closed down and I’m unable to get to one. What do I do please?

• 
  Beth (@befffffani) reported 18 minutes ago

  @HSBC_UK also, please revert back how to log onto the desktop site. I like to use it on mobile sometimes and Impossible to log in now as it needs the QR code from the app.

• 
  Ian (@Jd95975184) reported 20 minutes ago

  @HSBC_UK new customer and trying to activate my card but having a nightmare, wont accept photo i.d, only 2 hsbc banks near one is 4.5ml other is 12 miles away, and both are Temporarily closed

• 
  Alasdair MacMillan (@alymacmillan) reported 22 minutes ago

  @HSBC_UK hi, how do I log in to hsbc when I’ve lost my phone and have no access to the number or app?

• 
  Nick Cox (@njc235) reported 22 minutes ago

  @andyward1964 @HSBC_UK I hope you’re not expecting an answer. The days of good customer service in the UK are long gone my friend.

• 
  Nigredo🇸🇬 (@NeroSiegfried) reported 23 minutes ago

  Been trying to call your customer care line but none of them are going through @HSBC_UK