Is HSBC down in Brentford, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Brentford, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Brentford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (46%)
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Transactions (20%)
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Login (12%)
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Website (11%)
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Transfer (10%)
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Withdrawals (1%)
Live Outage Map Near Brentford, Greater London, England
The most recent HSBC outage reports came from the following cities: London, Hounslow, Wembley, Golders Green, Islington, Northolt, Wandsworth and Uxbridge.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Mobile App | |
| London |
Mobile App | |
| Hounslow |
Mobile App | |
| Wembley |
Transfer | |
| Golders Green |
Transfer | |
| Wembley |
Transactions |
Community Discussion
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HSBC Issues Reports Near Brentford, England
Latest outage, problems and issue reports in Brentford and nearby locations:
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Baisden 📸🎥
(@Stefan_baisden) reported
from
Ealing, England
@HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.
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DREAMVIEW ESTATES
(@MurrayAlanLee) reported
from
Barnet, England
@HSBC_UK Was in there again just now! Both cash AND cheque machines down plus I gather all systems. And only 1 counter open and gather the main frame is down too? So what I paid in won’t show up?🙈🤬
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.
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Nj
(@adamsn) reported
from
Chertsey, England
@HSBC_UK what’s the point of having one branch closed in weybridge (nearest one to chertsey) and you drive all the way to Woking and the HSBC there is closed as well due to amend times. Waste off a trip and fuel! It’s not great customer service
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SNORKY
(@sluicesnorky) reported
from
Borehamwood, England
Here @HSBC_UK you seem to have blocked my card! What happened if i was stranded and needed it, no office available to deal with my problem!! 👎🏻
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Jayesh Ashar
(@jayeshashar) reported
from
Harrow Weald, England
@HSBC_UK the paper statements and notifications are criminal waste of money, paper and efforts. I am sure most clients would be happy to receive soft copies. You should offer this service free or reduce charges
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Dominic Baker
(@dominicJB7) reported
from
Kingston upon Thames, England
@HSBC @HSBC_UK I have now Benn in branch for 3hours today to try to help my Ukrainian guests set up an account. 3rd visit to branch. Really not at all helpful.
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chris
(@bennys020) reported
from
Croydon, England
@HSBC_UK app not working
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Dorothy Cohen
(@Dorothy737) reported
from
Barnet, England
@HSBC_UK stop bombarding me with text messages to the point of harassment. Do any other customers have this problem with HSBC???
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Paddington, England
@harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?
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Andrew Saveall
(@PompeySavs) reported
from
Spelthorne District, England
On hold with @HSBC_UK for over an hour. Absolutely shocking and poor service.
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.
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MV
(@vmahadevan1) reported
from
Hounslow, England
Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered
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Mike Fuller
(@ninepine) reported
from
Banstead, England
Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
@HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.
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manmohan
(@manmohan) reported
from
Watford, England
@HSBC_UK Website is not logging me in?? Tried from all my devices. After I put the login security code the waiting wheel keeps turning. I have urgent requirement & can't login since morning!!
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Nilema
(@NBJNiloo) reported
from
Tottenham, England
@HSBC_UK - is there a problem with the app. I have reinstalled it because it logs off everytime I press pay&transfer.
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Lara Weaver
(@LaraNWeaver) reported
@HSBC_UK what’s happened to the customer service? Spent over 3 hours on hold and transferred between departments and then hung up on. The training you give your staff has deteriorated…it was once so much better! Issue still unresolved.
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Phil Davis
(@CKablooie) reported
@HSBC_UK It was titled Help with the cost of living But sent from an unmanned account. Don't send it.
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Theodora (Teddy) Leppington
(@TeddyLeppington) reported
@HSBC_UK I'm trying to use your chat facility to help with a problem. Your contact has told me to make my payment even though the app says it can't verify the account. The service I'm getting from 'Alexandra' is way below par. What do I do?
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y.pwt
(@y_pawt) reported
@HSBC_UK Cant login to app since you updated it and am outside the UK. What can I do?
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Nick
(@Nthev) reported
@HSBC_UK do you have any support team taking calls?? When reaching out your support by phone or chat, then no one take your call… really frustrating.
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Webby
(@BitWebster) reported
@HSBC_UK Lol you guys caused this , now you are offering help ? Disgraceful
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srabani
(@roseandbeauty) reported
@HSBC_UK I am frustrated following up for transaction charges done on the month of May..Following up since June...The team keeps on diverting me saying we are checking/dont have access to the system...Need help please..
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A Zeffo
(@Alzibub1) reported
@HSBC_UK King Charles: "The climate crisis really is a genuine emergency and tackling it is utterly essential" Will @HSBC_UK support the king, and all other life on Earth, by committing to end investments in new oil & gas, as required to limit heating to below 1.5C?
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john 🇺🇦
(@itwaswidmerpool) reported
@HSBC_UK I have called your Fraud team and have been on hold more than 35 minutes already. There is no indication of queue length and no ability to request a call back. How can service be this bad?
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Wisdom Da Costa
(@wisdomdacosta) reported
@HSBC_UK Option 2 on your helpline 0345 602 2014 doesn't seem to be working - it just hangs after a few seconds. Please fix it. Your customers need you.