Is HSBC down in Kensington, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Kensington, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (55%)
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Website (17%)
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Login (14%)
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Transactions (13%)
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Transfer (1%)
Live Outage Map Near Kensington, Greater London, England
The most recent HSBC outage reports came from the following cities: Wembley, London, Golders Green, Southwark, Croydon, Hackney, Mitcham and Watford.
| City | Problem Type | Report Time |
|---|---|---|
 Wembley |
Login | |
| London |
Transactions | |
| Golders Green |
Mobile App | |
| London |
Login | |
| Southwark |
Mobile App | |
| London |
Transactions |
Community Discussion
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HSBC Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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manmohan
(@manmohan) reported
from
Watford, England
@HSBC_UK Website is not logging me in?? Tried from all my devices. After I put the login security code the waiting wheel keeps turning. I have urgent requirement & can't login since morning!!
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.
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chris
(@bennys020) reported
from
Croydon, England
@HSBC_UK app not working
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thewolfofcrypto.eth
(@0x013F6DAF2fc89) reported
from
City of London, England
Annoyed by the fact that every time a bank transfer contains the word #crypto @HSBC_UK marks it as “fraudulent” and block it. #Banks are the real fraud #Crypto is the future
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.
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MV
(@vmahadevan1) reported
from
Hounslow, England
Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered
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David Howorth
(@dhoworth1) reported
from
Esher, England
.@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!
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Amanda Davies-Day
(@AmandaDD123) reported
from
Spelthorne District, England
@HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
@HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!
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Jayesh Ashar
(@jayeshashar) reported
from
Harrow Weald, England
@HSBC_UK the paper statements and notifications are criminal waste of money, paper and efforts. I am sure most clients would be happy to receive soft copies. You should offer this service free or reduce charges
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Nilema
(@NBJNiloo) reported
from
Tottenham, England
@HSBC_UK - is there a problem with the app. I have reinstalled it because it logs off everytime I press pay&transfer.
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Paddington, England
@harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?
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Dorothy Cohen
(@Dorothy737) reported
from
Barnet, England
@HSBC_UK stop bombarding me with text messages to the point of harassment. Do any other customers have this problem with HSBC???
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Hifzur Rahman
(@hyfzur) reported
from
Watford, England
@HSBC_UK i had applied for a credit card on 26 mar 2022. Called the customer care 4-5 times since then finally came to know that the application is approved, all clear from the underwriting services team, it's sitting with the banking approval team. It's been a month !!!!
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DREAMVIEW ESTATES
(@MurrayAlanLee) reported
from
Barnet, England
@HSBC_UK Was in there again just now! Both cash AND cheque machines down plus I gather all systems. And only 1 counter open and gather the main frame is down too? So what I paid in won’t show up?🙈🤬
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.
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Risk On 🇺🇦
(@andrelondonuk) reported
from
Bromley, England
@HSBC_UK can you tell e why your Bromley bank is closed staff said security issue... WTH
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Rosina B 🇬🇧
(@Karen1732) reported
@HSBC_UK 2 and a half hours on chat and I am still absolutely nowhere, no further forward than I was this morning. Rubbish Bank you should be ashamed of your customer service. I am trying to raise a complaint. 😡
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Will Melling
(@WillMelling) reported
@HSBC_UK Hi. Why have you changed on-line banking (on PC) so that I can't see anything other than my balance - can't check on recent payments or deposits or see any useful info? It's awful.
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Kitchen Shoppe
(@kitchenshoppeuk) reported
@HSBC_UK DO you only have one person answering the phones. I waisted whole day yesterday on waiting. Business account is blocked and can't get any help from you guys. How we are supposed to run business while waiting over the phone.
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Melloney Guiver
(@TheCraftELawyer) reported
Hello @HSBC_UK my bus.partner & I have spent over 10 wasted hours trying to speak to your safeguarding team about a business account problem over the last week.We’ve phoned,completed a complaint form, tried & tried online chat & got nowhere. What should we do? Close the account?
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Sowmya Janardhana
(@SowmyaJanardana) reported
@HSBC_UK later, HSBC made a decision saying that they cannot reimburse my money saying that I didn’t carry out sufficient checks before transferring the money and that there is no error from the bank’s side.
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Red Barrington
(@redbarrington) reported
@HSBC_UK @HSBCUKBusiness Thanks. My debit card won’t let me purchase anything over £100 as you claim you don’t have an up to date mobile number for me. But when I log in to my account, you do? I don’t have an hour to waste calling your call centre either.
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Coffeevolution
(@Coffeevolution) reported
@HSBC_UK Goodbye HSBC. After years of expensive, unreliable and unbelievably poor service - this has to be my worst banking experience. After 2hrs on hold (phone) whilst simultaneously using the online chats (queue obvs) on two computers - I finally got to a recorded message…now closed.
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Sowmya Janardhana
(@SowmyaJanardana) reported
@HSBC_UK However, he convinced me by saying that since he was from the fraud team, he was able to access my my personal details including what phone I’m using to access my account and how many accounts I have with HSBC and he can read my account details.
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Lovedreadingthis
(@lovedreadinthis) reported
@HSBC_UK error code H55, but how do I contact you?
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Michael Heppell
(@MichaelHeppell) reported
Who remembers when @HSBC_UK @HSBC business were good? Two hours on hold on Monday. Two security checks. An apology that THEY have messed up and a promise, 'We'll sort it'. Today another message (including a treat) about the EXACT same issue. How much time do they think I have?