Is HSBC down in Kensington, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Kensington, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (60%)
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Login (18%)
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Website (15%)
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Transactions (5%)
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Transfer (3%)
Live Outage Map Near Kensington, Greater London, England
The most recent HSBC outage reports came from the following cities: Harrow, Borehamwood, Woodford Green, Ealing and City of London.
| City | Problem Type | Report Time |
|---|---|---|
 Harrow |
Mobile App | |
| Borehamwood |
Login | |
| Woodford Green |
Mobile App | |
| Ealing |
Login | |
| City of London |
Website | |
| Harrow |
Mobile App |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Baby J
(@DisneyDreamer30) reported
from
Tottenham, England
@HSBC_UK Really not appreciating the lack of help from your chat team.
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steve
(@stevedw40) reported
from
Wandsworth, England
@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
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Ben Marshall
(@marshallb60) reported
from
Kingston upon Thames, England
@HSBC_UK is there a problem with the app, balance after bills unavailable?
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Albu Mirela
(@AlbuMirela3) reported
from
Borehamwood, England
@HSBC_UK £20000 lost in 2hours because HSBC has security issues and then they made me feel like a criminal, not like a victim. They recovered very proudly £0.65 which they put in my account in 2 transactions. The clients are a joke for the HBSC. Such a shame. i am disgusted
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Abundance London
(@AbundanceLondon) reported
from
Hounslow, England
@HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...
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Ronak Shah
(@Brlnt_Bhrtvsi) reported
from
Harrow Weald, England
@HSBC_UK hi is there problem in your server can’t connect through mobile app need to make urgent payment
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John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK banking shouldn’t be difficult and take up your whole Saturday. It should be easy and convenient. That is not what you are making it with your terrible services currently.
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Matias Cervi
(@Tute) reported
from
Wandsworth, England
@HSBC_UK can you please give me access to my account?
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Carol Gould
(@Karashgould) reported
from
Paddington, England
Well, I'm going to name and shame. For 2 days trying to get through to @HSBC_UK because I cannot log on to OnlineBanking . This monolith that pays its top brass a fortune cannot cope with a customer who's stayed with them for 34 years? #disgraceful
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John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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Anna Antoniou
(@mammahun) reported
from
Tottenham, England
@HSBC_UK when are you going to refund me for the MASSIVE delays holding to speak to one of your advisors. Got cut off the first time, 2nd time got transferred & now waiting AGAIN to get through!!! Disgusting service!! #worstcustomerserviceever
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK why have you closed all your banks on the weekend. To make it even worse, your helpline is terrible. Not customer friendly or convenient at all!!!
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Marius Fanu
(@mariusfanu) reported
from
East Ham, England
@HSBC_UK I’m actually an iOS Engineer, working on banking apps, so I understand from where the crash might be coming from and why it might be hard to support the beta builds. Given that both HSBC & FirstDirect apps crash I suspect that a framework is not supported, but thats just a guess
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Mike Fuller
(@ninepine) reported
from
Croydon, England
@HSBC_UK App "Money out" notifications still showing the wrong time. Needs a fix please to prevent false reports of fraudulent transactions. Charge was at 09:15 not 08:15. (or specify that you're using GMT not BST)
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Varun Khanna
(@vk225) reported
from
Camden Town, England
@HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank
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𝚃𝚑𝚘𝚖𝚊𝚜 𝙰𝚕𝚒𝚜𝚒 🇪🇺
(@grudelsud) reported
from
Islington, England
@HSBC_UK any specific reason to block taking screenshots from the Android app? It makes it impossible to wire some money and send the recipient proof of payment. Any tip is welcome, thanks
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YM
(@Yadzinooo) reported
from
Merton, England
@dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem
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فرانتشيسكو
(@tercumanFLB) reported
from
Islington, England
@HSBC_UK I have been trying to get in touch wirh your customer servicd by phone for three days. Yesterday I was kept on hold for 45 minutes. How am I meant to get in touch with you?
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James Tewes
(@James_Tewes) reported
from
Poplar, England
@HSBC_UK why are you call wait times completely ridiculous, average 30m-240mins. Complete joke, the same automated message blaming Covid for over a year. Get your act together and stop blaming Covid for poor service, everyone else is functioning fine!
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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spuds
(@LitterLessStore) reported
@HSBC_UK Yes - spoken on the phone with your “customer service“ four times. Gone into the branch and completed documents and identity check. We were told there was a waiting period. 😡😡
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Sharon Canavar
(@sharoncanavar) reported
Solid 47 minutes on hold with @HSBC_UK I just want to place a @guardian ad for jobs for which you can't understand why my c/c won't work, so bounced me to someone else. Help!
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RPH 🎲
(@rphx111) reported
@HSBC_UK I raised a complaint on the online form but no-ones got back in touch?? Can you help!!! Please urgently get in touch
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Marcelo Carlos
(@marcelocarlosbr) reported
@HSBC_UK hi, the mobile app won't work with pixel 6. I can't this is affecting most (possibly all) pixel 6/6 pro users. Any ETA on the fix? Thanks
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Christina Hoghton
(@CMHoghton) reported
@HSBC_UK Been told by you on the phone last night that the HSBC UK mobile banking app is incompatible with the new google pixel 6 phone. Really? Is this permanent or are you hoping to fix soon? If not my new phone needs to go back or I need to switch bank!
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Robert
(@waddledogie) reported
@DavidButler34 @NaomiLWood @HSBC_UK To charge us for not providing a very good service.
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aka James Bond
(@FeelitWorking) reported
@HSBC_UK Children In Need is an independent company registered as a charity, it is not a BBC company or charity. BBC & others give everything for free, but if you look on the charity commission site, you might be annoyed by how much their employees take. That could go to those in need.
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Andrew Robinson
(@AW_ARobinson) reported
@DavidButler34 @HSBC_UK I had same problem for our dahlia society with Virgin money . So I took the coins to my local 🍺 and swapped for notes with landlord as he gets charged for taking coins out of bank .🤔
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Stephen Naylor
(@stephennaylor) reported
Excellent service from @HSBC_UK as ever. Call in response to their message, wait 15 minutes, get passed to second person who apparently is wrong person then to third who cuts me off. How do the banks get away with such awful customer service?
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Linda Ribeiro
(@LindaGunn3) reported
@HSBC_UK Thank you..And I've have sent you some suggestions on how to resolve issues by actually speaking to people .. thankfully the money taken is being returned but the experience of your customer service will sadly last a lot longer