Is HSBC down in Kensington, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Kensington, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (73%)
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Website (11%)
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Login (8%)
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Transactions (5%)
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Withdrawals (2%)
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Transfer (1%)
Live Outage Map Near Kensington, Greater London, England
The most recent HSBC outage reports came from the following cities: Colindale, Belsize Park, London, Newham, Croydon, Thornton Heath, Islington, Cricklewood, Stanmore, Wembley, Tower Hamlets, Ealing, City of Westminster, Fulham and Enfield Town.
| City | Problem Type | Report Time |
|---|---|---|
 Colindale |
Mobile App | |
| Belsize Park |
Mobile App | |
| London |
Mobile App | |
| London |
Mobile App | |
| Newham |
Mobile App | |
| Croydon |
Mobile App |
Community Discussion
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HSBC Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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MV
(@vmahadevan1) reported
from
Hounslow, England
Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered
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thewolfofcrypto.eth
(@0x013F6DAF2fc89) reported
from
City of London, England
Annoyed by the fact that every time a bank transfer contains the word #crypto @HSBC_UK marks it as “fraudulent” and block it. #Banks are the real fraud #Crypto is the future
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.
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DREAMVIEW ESTATES
(@MurrayAlanLee) reported
from
Barnet, England
@HSBC_UK Was in there again just now! Both cash AND cheque machines down plus I gather all systems. And only 1 counter open and gather the main frame is down too? So what I paid in won’t show up?🙈🤬
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!
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manmohan
(@manmohan) reported
from
Watford, England
@HSBC_UK Website is not logging me in?? Tried from all my devices. After I put the login security code the waiting wheel keeps turning. I have urgent requirement & can't login since morning!!
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.
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Risk On 🇺🇦
(@andrelondonuk) reported
from
Bromley, England
@HSBC_UK can you tell e why your Bromley bank is closed staff said security issue... WTH
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Same issue for past 3wks...still same today
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chris
(@bennys020) reported
from
Croydon, England
@HSBC_UK app not working
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David Howorth
(@dhoworth1) reported
from
Esher, England
.@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!
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Dorothy Cohen
(@Dorothy737) reported
from
Barnet, England
@HSBC_UK stop bombarding me with text messages to the point of harassment. Do any other customers have this problem with HSBC???
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Paddington, England
@harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?
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Amanda Davies-Day
(@AmandaDD123) reported
from
Spelthorne District, England
@HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!
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Nilema
(@NBJNiloo) reported
from
Tottenham, England
@HSBC_UK - is there a problem with the app. I have reinstalled it because it logs off everytime I press pay&transfer.
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Hifzur Rahman
(@hyfzur) reported
from
Watford, England
@HSBC_UK i had applied for a credit card on 26 mar 2022. Called the customer care 4-5 times since then finally came to know that the application is approved, all clear from the underwriting services team, it's sitting with the banking approval team. It's been a month !!!!
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
@HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Factsnfigures
(@_Factsnfigures) reported
@HSBC_UK Trying to reset my Telephone Security Number from last 2 days. The customer care number keeps me on hold for literally hours. Today it was 96 mins and even then the call gets disconnected. Help please.
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Rob
(@diecoledie) reported
@HSBC_UK is the app broken yet again? Refuses to let me add a new payee, check details button is greyed out. Second day in a row you have wasted my time, complaint and compensation claim incoming.
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Nicola Eagleton
(@NicEagleton) reported
@HSBC_UK Have done. But told today by someone at HSBC that there's nothing that they can do. Have to wait up to FIVE days for the pending amount to clear. I can't access this money in the meantime. @Tesco new petrol station in Tetbury. This is unacceptable. Will have to avoid in future.
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Simon Tuffen
(@SimonTuffen) reported
@HSBC_UK I'm not speaking as a business but as a customer. Most places accept card payments now so I'm sure like most people I rarely carry any cash and certainly not coins around anymore, so it's really annoying when you pop into a shop and they have a minimum value for card payments.
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Lauren Mayhew
(@LMayhewWriter) reported
@HSBC_UK I've forgotten my username to log in. I've tried using my sort code and acc number to retrieve it, but it says Online Banking is down whenever I try. It's working for my boyfriend though... How do I get into my account?
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Tony Wheeler
(@wheeler_tony) reported
@HSBC_UK yet another mortgage customer screwed over, we’ll done! Will be looking elsewhere following being a customer of 32 years
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Sierra117
(@Sierra117_Jon) reported
@HSBC_UK Hands down the worst phone-based customer services experience of any bank I've been with in years. Congratulations.
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Lorraine Dowler
(@DowlerLorraine) reported
@HSBC_UK your app is awful, I have been trying to deposit a cheque for 2 weeks now and apparently the app cannot read the cheque details. I can't get to a branch either because you closed all the ones around me 🙄
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Sheryl
(@sherylstuff) reported
Award for worst customer service in the world to @HSBC_UK 50 minutes on hold to be connected to someone who can’t help me. Awful waste of my time and theirs. Bank elsewhere.
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Martin Southwood
(@paintandashes) reported
@HSBC_UK @Aardvard8885 'We're receiving high call volumes at the moment' = we won't spend a penny of our obscene profits on customer service.