Is HSBC down in Kensington, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Kensington, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (59%)
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Website (18%)
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Login (18%)
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Transactions (3%)
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Transfer (3%)
Live Outage Map Near Kensington, Greater London, England
The most recent HSBC outage reports came from the following cities: Harrow, City of London, London and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 Harrow |
Mobile App | |
| City of London |
Mobile App | |
| London |
Mobile App | |
| City of London |
Mobile App | |
| Wandsworth |
Mobile App | |
| Newham |
Mobile App |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
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YM
(@Yadzinooo) reported
from
Merton, England
@dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem
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Fatih Çekin
(@GuideOfLondon) reported
from
Enfield Lock, England
@HSBC_UK you are the WORST Bank uf UK 🇬🇧. It is impossible to reach your customer service. We have to spend hours of waiting for you to answer our calls. Hsbc of Turkey is one million times better than you. 😞
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Fatih Çekin
(@GuideOfLondon) reported
from
Enfield Lock, England
@HSBC_UK I would like to ask you how can you manage to give the WORST BANKING SERVICE in UK. Your customers can not reach you via phones or through Internet. You are really terrible, because of your unexperienced BANKING services, I am loosing my business.
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK looks like your call back function is broken
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Kenneth07834
(@kenneth07834) reported
from
Croydon, England
@HSBC_UK Terrible disgusting service from this bank. Your customer service is deplorable.
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Fatih Çekin
(@GuideOfLondon) reported
from
Enfield Lock, England
@HSBC_UK Can anyone help me to get contact with HSBC Business commercial customer services to speak with one of HSBC agents.
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mary spillane
(@spillanemary) reported
from
Wandsworth, England
@HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move
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Martín Chamarro
(@martinchamarro) reported
from
Hackney, England
@HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.
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shipar ahmed
(@shiparttn) reported
from
Wandsworth, England
@HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬
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Varun Khanna
(@vk225) reported
from
Camden Town, England
@HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness no one cares about customer service
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK are you having a system issue - please admit
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steve
(@stevedw40) reported
from
Wandsworth, England
@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK what’s wrong with your business banking - is it down today?
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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Jools Sampson
(@reclaimyourself) reported
from
Tottenham, England
@HSBC_UK cannot get though to anyone on telephone banking! Terrible wait times. How can I speak to someone?
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John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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Martín Chamarro
(@martinchamarro) reported
from
Lambeth, England
@HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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J K
(@smashtopieces) reported
@HSBC_UK I never received my phone banking nimber so was transferred to automated system. Advisor refusing to do same for my wife. Get paid tomorrow. No access to Internet banking.
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Shereen Casey
(@caseydadada) reported
@HSBC_UK been a customer for over 25 years, called today, first time in a long time as I normally just use my app (on hold for well over 15 mins), asked for advice and was basically told there is no team that can help me?!! Are you not my bank?????
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Lisa Evenden
(@LisaEvenden) reported
@HSBC_UK when are you going to up your opening hours, I'm finding it impossible to get to my local branch because of your hours, or when are you going to get a pay in point for individuals at the branch, rather than just a business one?
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Jess Halloween
(@Jessica64818511) reported
@HSBC_UK I’ve tried to call but because I’m not a current customer I can’t progress past the first 10 seconds of the call.
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Pups
(@ParvJagpal) reported
@HSBC_UK Still having issues, managed to reset PW, don't have a secure key never had. Told the advisor this. Popped on hold and after 10 minutes line was disconnected. This is so annoying and time-consuming all I need to do it reset my online banking and set up digital secure key.
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Jo Hanna Pearce
(@jhannapearce) reported
Omg, @HSBC_UK. On hold for 90mins and then you just cut the line? Is this your new strategy to handle call volume? Ignoring customers? 😡 And, OMFG your hold music will drive me insane if I have to hear it again. “Your call is important to us!” Is it ****.
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Billie Hendrix
(@wassakingtoagod) reported
HOW CAN I BEEN BROKEN DOWN AND WAITING FOR @TheRAC_UK FOR OVER 10HRS SINCE LAST NIGHT AND THEN THEY SEND A NON COMPLIANT RESCUE VEHICLE????!!!!!!! @HSBC_UK TELL ME HOW PLEASE HOW????!!!!
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Anna James
(@superteadrinker) reported
@HSBC_UK This is what I would have done if the website hadn't given me the wrong advice.
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Lorraine
(@LKateFoster) reported
Dear @HSBC_UK the upto 20 minute queue time I was advised at the start of my call is currently 1 hour 44 minutes. It is also a call I shouldn't have to be making as I'm trying to speak to someone about an error HSBC have made. What a waste of an afternoon 🙄
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Gary Coville
(@garycoville) reported
@HSBC_UK trying to open bus bank acc - online form fault - agent advised be to raise a complaint before I even become customer - really?