HSBC status: access issues and outage reports
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Full Outage Map
- HSBC generated 0 outage signals in the last 24 hours around Kensington, including 0 direct reports.
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours in Kensington, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Community Discussion
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HSBC Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Ivan Alexander (@ijaen) reported from Paddington, England@scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.
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Darren (@firstclubworld) reported from Kensington, England@HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help
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Andrew Carrier 🍸 (@AndrewCarrier) reported from Kensington, England@dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?
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Ivan Alexander (@ijaen) reported from Paddington, England@HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.
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Andrew Carrier 🍸 (@AndrewCarrier) reported from Paddington, England@harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?
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Ivan Alexander (@ijaen) reported from Paddington, England@HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.
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Adrian Hansel (@adrianhansel) reported from Paddington, EnglandShocking service from @HSBC_UK my card has been cloned money taken from my account I called 4 days ago they agreed fraud activity on my account.. said they blocked my card new one coming … TODAY more fraud activity..#HSBC sorry sir we didn’t stop your card internet issues WTF!
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Catriona Ritchie (@CatrionaRitchie) reported from Kensington, England@WalkerMarcus @cusackandrew I use cash all the time but don't get from @HSBC_UK cos they've abolished most counter service branches and I like specific notes and coins. There is only one between Ealing and Putney.
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Carol Gould (@Karashgould) reported from Paddington, EnglandWell, I'm going to name and shame. For 2 days trying to get through to @HSBC_UK because I cannot log on to OnlineBanking . This monolith that pays its top brass a fortune cannot cope with a customer who's stayed with them for 34 years? #disgraceful
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Alex (@AlexRM) reported from Victoria, England@HSBC_UK I want to open an Advance account using the account switching service but at no point during the application process do you request my old bank details. Not sure therefore how you’re going to manage to switch it! Please can you explain how to do this?
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Matt Cartmell (@MattCartmell) reported from Paddington, EnglandAbsolutely appalling levels of customer service with @hsbc_uk business banking -phone service over 1hour wait - but no responsiveness on the Chat app either. If you’re looking for a business account look elsewhere
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Carol Gould (@Karashgould) reported from Paddington, EnglandWell, I'm going to name and shame. For 2 days trying to get through to @HSBC_UK because I cannot log on to OnlineBanking . This monolith that pays its top brass a fortune cannot cope with a customer who's stayed with them for 34 years? #disgraceful
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Ivan Alexander (@ijaen) reported from Paddington, England@bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Ruth Anders (@987Anders) reported@HSBC_UK please contact me re : poor customer service. Advisors having to " follow the script ", unable to speak on behalf of my 91 year old parent, no knowledge about how the only remaining local branch operates. A frustrating 40 minute call.
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@BigBaggie20AM3D (@BigBaggie20AM3D) reported@CleansedTweets @HSBC_UK What happened to your money in the account? How do you access it now to move it to a new bank?
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Lynn Hamer (@evilbluebird) reported2/2 @HSBC_UK do you have any ideas,how you can sort out this mess ? Because as soon as I can access my account,I will be closing it down,due to sub standard customer service. Please let me know what I can do,so I can access my account
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UJ JAGS (@ujagga12) reported@HSBC_UK you as a bank are a JOKE Simple banking queries you’re unable to resolve . There is a serious issue with your process. As a premier customer we are having no help from your customer services team , you messed up my ISA Transfer last year and now same issue with my wife
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Ben (@Ben38695291) reported@HSBC_UK plz help . I have lost my card and am trying to log into online banking to get a new one issued but can’t remember my details - to reset it asks for details I don’t have (sort code etc - which are on my card!) plz help me get some way of accessing my account
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Jag Hir (@jaghir) reportedNumerous @HSBC_UK Premier and Business bank accounts with substantial sums held. Your staff cannot confirm our relationship manager contact info and decline a new bank account to sit alongside our others! Ridiculous poor service with zero consideration.
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mackson wakama (@WakamaMackson) reported@HSBC_UK Hi, is your mobile app down? I keep getting a message "sorry, something went wrong. Please try again later."
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Andouillettefries (@Andouillettefr) reportedtraveling , @HSBC_UK decide to lock me out of my online account . I lost my bank card so I can not "block" it and can not clear customer service ( I can not remember how I spent £107 on the 4th of April ) My account may be empty for all I know and I can not do any about it
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Jack Harris (@pengTen) reported@HSBC_UK No service all day. You have closed my business essentially, and I am now at a loss. I will be closing my account on Monday
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Tony McFarlane (@TonyMcFarlane2) reported@HSBC_UK why is it so difficult to set up a standing order? Can’t do it on app, can’t get into online banking, virtual assistant no help, found round in circles