Is HSBC down in Kensington, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Kensington, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (67%)
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Website (14%)
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Login (10%)
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Transactions (9%)
Live Outage Map Near Kensington, Greater London, England
The most recent HSBC outage reports came from the following cities: Barnet, Fulham, London and Harrow.
| City | Problem Type | Report Time |
|---|---|---|
 Barnet |
Website | |
| Fulham |
Login | |
| Barnet |
Website | |
| London |
Website | |
| Harrow |
Login | |
| London |
Mobile App |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Ronak Shah
(@Brlnt_Bhrtvsi) reported
from
Harrow Weald, England
@HSBC_UK hi is there problem in your server can’t connect through mobile app need to make urgent payment
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Albu Mirela
(@AlbuMirela3) reported
from
Borehamwood, England
@HSBC_UK £20000 lost in 2hours because HSBC has security issues and then they made me feel like a criminal, not like a victim. They recovered very proudly £0.65 which they put in my account in 2 transactions. The clients are a joke for the HBSC. Such a shame. i am disgusted
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK banking shouldn’t be difficult and take up your whole Saturday. It should be easy and convenient. That is not what you are making it with your terrible services currently.
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Marius Fanu
(@mariusfanu) reported
from
East Ham, England
@HSBC_UK I’m actually an iOS Engineer, working on banking apps, so I understand from where the crash might be coming from and why it might be hard to support the beta builds. Given that both HSBC & FirstDirect apps crash I suspect that a framework is not supported, but thats just a guess
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Varun Khanna
(@vk225) reported
from
Camden Town, England
@HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank
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Mike Fuller
(@ninepine) reported
from
Croydon, England
@HSBC_UK App "Money out" notifications still showing the wrong time. Needs a fix please to prevent false reports of fraudulent transactions. Charge was at 09:15 not 08:15. (or specify that you're using GMT not BST)
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YM
(@Yadzinooo) reported
from
Merton, England
@dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK why have you closed all your banks on the weekend. To make it even worse, your helpline is terrible. Not customer friendly or convenient at all!!!
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Abundance London
(@AbundanceLondon) reported
from
Hounslow, England
@HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...
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James Tewes
(@James_Tewes) reported
from
Poplar, England
@HSBC_UK why are you call wait times completely ridiculous, average 30m-240mins. Complete joke, the same automated message blaming Covid for over a year. Get your act together and stop blaming Covid for poor service, everyone else is functioning fine!
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John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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Jools Sampson
(@reclaimyourself) reported
from
Tottenham, England
@HSBC_UK cannot get though to anyone on telephone banking! Terrible wait times. How can I speak to someone?
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Martín Chamarro
(@martinchamarro) reported
from
Hackney, England
@HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.
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فرانتشيسكو
(@tercumanFLB) reported
from
Islington, England
@HSBC_UK I have been trying to get in touch wirh your customer servicd by phone for three days. Yesterday I was kept on hold for 45 minutes. How am I meant to get in touch with you?
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
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steve
(@stevedw40) reported
from
Wandsworth, England
@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
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Matias Cervi
(@Tute) reported
from
Wandsworth, England
@HSBC_UK can you please give me access to my account?
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John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness no one cares about customer service
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Martín Chamarro
(@martinchamarro) reported
from
Lambeth, England
@HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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LMB506
(@LMB5062) reported
@BofA_Help Not sure who is worse you or @HSBC_UK but both completely useless. Folks don’t bank with either of these two! Customer service and communications are impossible/non existent.. there are better out there!
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stacey
(@staceysteer33) reported
Does anyone else have problems with @HSBC_UK honestly changed my bank they are so rude on the phone and loads of other things now chilling with a glass of wine after 2 hours sorting this bank out sort it out 🤬🤬🤬 goodbye #HSBC #Banking #goodbye
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nycdeb
(@nycdeb) reported
Super unimpressed by chat help, @HSBC_UK. I mean, even ignoring the lack of punctuation.
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John Lewis
(@tredtoponty) reported
.@HSBC_UK new mobile banking app. Awful, just awful. Slow and dreadful
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Magesh Muthu
(@Magesh_Muthu13) reported
@HSBC_UK @HSBC adding up the balance from the transfer and after few hours reversing the payment to sender. What are you guys really doing. Are you guys playing around with customer back accounts every few minutes. #WhereIsTheMoney it's gone now
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parhana hussain
(@parhanahussain) reported
@HSBC_UK I cant get into the app it's been a week, keeps saying error occurred. What is wrong with the banking app
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Artie
(@Artie5mith) reported
So I can pay for a major renovation of my property from my personal account, c.£12k, there in seconds. @HSBC_UK owe me c£1.2k: "Well sir, I can see the funds were with us on 5/2, they've been allocated to you today 10/2, 7 more working days should do it." #Crooks or #INCOMPETENT?
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Hannah
(@smashers_81) reported
@HSBC_UK Is there really no other way to change your married name than a branch appointment? I don’t live near a branch - you closed it down
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Magesh Muthu
(@Magesh_Muthu13) reported
Just now spoke to @HSBC_UK customer care, they don't know the reason why transaction is stopped because their specialised team for this is closed by 5PM and the customer is open until 8PM. I would like know what is happening with UK No.1 bank @HSBC #WhereIsTheMoney #ianstuart
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Emma Davies
(@EmmEDavies) reported
Asked my friend to pay cash into @HSBC_UK, I gave her a paying in slip because the back says not to give my card to anyone. I work full time so I can’t get to the bank. When did they stop counter service? It’s getting more and more impersonal and customers don’t like that!