HSBC down? Current status and problems in Poplar, Greater London, England

Problems in the last 24 hours in Poplar, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Poplar, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

• Mobile App (56%)
• Login (26%)
• Website (9%)
• Transactions (7%)
• Withdrawals (2%)

Live Outage Map Near Poplar, England

The most recent HSBC outage reports came from the following cities: City of London, London, Wallington, Borehamwood, and Woodford Green.

City	Problem Type	Report Time
City of London	Mobile App	4 days ago
London	Mobile App	13 days ago
Wallington	Login	15 days ago
London	Mobile App	22 days ago
London	Login	26 days ago
Borehamwood	Login	1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports Near Poplar, England

Latest outage, problems and issue reports in Poplar and nearby locations:

• 
  Varun Khanna (@vk225) reported 41 seconds ago from Camden Town, England

  @HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank

• 
  Martín Chamarro (@martinchamarro) reported 15 minutes ago from Lambeth, England

  @HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed

• 
  Anna Antoniou (@mammahun) reported 15 minutes ago from Tottenham, England

  @HSBC_UK when are you going to refund me for the MASSIVE delays holding to speak to one of your advisors. Got cut off the first time, 2nd time got transferred & now waiting AGAIN to get through!!! Disgusting service!! #worstcustomerserviceever

• 
  Albu Mirela (@AlbuMirela3) reported 17 minutes ago from Borehamwood, England

  @HSBC_UK £20000 lost in 2hours because HSBC has security issues and then they made me feel like a criminal, not like a victim. They recovered very proudly £0.65 which they put in my account in 2 transactions. The clients are a joke for the HBSC. Such a shame. i am disgusted

• 
  YM (@Yadzinooo) reported 20 minutes ago from Merton, England

  @dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem

• 
  Baby J (@DisneyDreamer30) reported 21 minutes ago from Tottenham, England

  @HSBC_UK Really not appreciating the lack of help from your chat team.

• 
  Ethan Chapples (@EthanChapples) reported 28 minutes ago from Sutton at Hone, England

  @HSBC_UK is anyone answering the phones today? Been on hold for 30 minutes plus. Internet is down so can’t use online.

• 
  AO (@Adeolu_98) reported 29 minutes ago from London, England

  @HSBC_UK why have you closed all your banks on the weekend. To make it even worse, your helpline is terrible. Not customer friendly or convenient at all!!!

• 
  𝚃𝚑𝚘𝚖𝚊𝚜 𝙰𝚕𝚒𝚜𝚒 🇪🇺 (@grudelsud) reported 30 minutes ago from Islington, England

  @HSBC_UK any specific reason to block taking screenshots from the Android app? It makes it impossible to wire some money and send the recipient proof of payment. Any tip is welcome, thanks

• 
  فرانتشيسكو (@tercumanFLB) reported 30 minutes ago from Islington, England

  @HSBC_UK I have been trying to get in touch wirh your customer servicd by phone for three days. Yesterday I was kept on hold for 45 minutes. How am I meant to get in touch with you?

• 
  AO (@Adeolu_98) reported 31 minutes ago from London, England

  @HSBC_UK banking shouldn’t be difficult and take up your whole Saturday. It should be easy and convenient. That is not what you are making it with your terrible services currently.

• 
  John Boxall (@jdboxall) reported 33 minutes ago from Merton, England

  But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……

• 
  John Boxall (@jdboxall) reported 34 minutes ago from Merton, England

  @HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?

• 
  James Tewes (@James_Tewes) reported 35 minutes ago from Poplar, England

  @HSBC_UK why are you call wait times completely ridiculous, average 30m-240mins. Complete joke, the same automated message blaming Covid for over a year. Get your act together and stop blaming Covid for poor service, everyone else is functioning fine!

• 
  Jools Sampson (@reclaimyourself) reported 36 minutes ago from Tottenham, England

  @HSBC_UK cannot get though to anyone on telephone banking! Terrible wait times. How can I speak to someone?

• 
  Mike Fuller (@ninepine) reported 37 minutes ago from Croydon, England

  @HSBC_UK App "Money out" notifications still showing the wrong time. Needs a fix please to prevent false reports of fraudulent transactions. Charge was at 09:15 not 08:15. (or specify that you're using GMT not BST)

• 
  Martín Chamarro (@martinchamarro) reported 39 minutes ago from Hackney, England

  @HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.

• 
  Matias Cervi (@Tute) reported 46 minutes ago from Wandsworth, England

  @HSBC_UK can you please give me access to my account?

• 
  steve (@stevedw40) reported 55 minutes ago from Wandsworth, England

  @HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue

• 
  Marius Fanu (@mariusfanu) reported 56 minutes ago from East Ham, England

  @HSBC_UK I’m actually an iOS Engineer, working on banking apps, so I understand from where the crash might be coming from and why it might be hard to support the beta builds. Given that both HSBC & FirstDirect apps crash I suspect that a framework is not supported, but thats just a guess

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Annie Ng (@AnnieNg16756960) reported 6 minutes ago

  @ShankarKalinge @HSBC_UK I have the same problem since early this morning!

• 
  David Turnbull (@DTSystems2016) reported 14 minutes ago

  Continued shocking service from @HSBC_UK 12 hours on hold so far the last 7 days and no one cares!!

• 
  ErythRhodos (@ErythRhodos) reported 17 minutes ago

  @HSBC_UK 2/2 Every time I call to get to the Internet Banking dept. the system automatically redirects me to the Bereavement Service no matter what options I select. Your "AI" algorithms are completely out of control and causing customers hell.

• 
  Carl (@Carl__Poulton) reported 19 minutes ago

  @HSBC_UK Hi. I'm going to keep replying @HSBC_UK @HSBC until somebody actually speaks to me. Been in branch again and even your own staff can't speak to the right people "no way of getting in touch with them". 7 weeks no money. Please Help!

• 
  Lady Delia of Pinner (Cazzato) 💙 (@DeliaCazzato) reported 21 minutes ago

  Love it when you’ve been a customer of @HSBC_UK Since 1985 😤 and you ask for a simple statement for another matter to be printed and they give you a telephone 📞 number instead 😳 I was the only customer in the bank 😤 Call that Poor #CustomerService & Laziness 😤😤 #LadyPinner

• 
  Josh pitt (@Joshpitt7) reported 21 minutes ago

  @HSBC_UK your mobile payments don't seem to be working, when will they be fixed

• 
  Tracy Carling (@tracycarling) reported 22 minutes ago

  @HSBC_UK absolutely shocking service, my branch has no counter service, so I had to pay a cheque in via the machines - 2 days later the cheque has not been credited to my account, customer service have told me to wait a few days - surely this is wrong 😡😡

• 
  Andy (@AJK_275) reported 26 minutes ago

  @HSBC_UK What's going on with mobile banking? I've been unable to log in all day via your ios app. Both the app and ios are up to date.

• 
  George Ridley (@GeorgeR76051326) reported 27 minutes ago

  @HSBC_UK Hi I am having problems log in on to Internet banking over the last 2 days still the same now

• 
  Bobby E (@38wibblewobble) reported 27 minutes ago

  @ShankarKalinge @HSBC_UK I feel your pain! I tried to make a payment of 100 to Nexo, a Registered Fin company and they have frozen my acc.3 phone call, did all my security checks with fraud team,was told app would be working in 10 mins. Wait 2 hours phone back, I need to go to branch!