HSBC down? Current status and problems in Poplar, Greater London, England
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
Problems in the last 24 hours in Poplar, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Poplar, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
- Mobile App (58%)
- Login (26%)
- Website (8%)
- Transactions (6%)
- Withdrawals (2%)
Live Outage Map Near Poplar, England
The most recent HSBC outage reports came from the following cities: London, Wallington, Borehamwood, Woodford Green, and City of London.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Mobile App | 9 days ago |
|
Wallington
|
Login | 11 days ago |
|
London
|
Mobile App | 18 days ago |
|
London
|
Login | 22 days ago |
|
Borehamwood
|
Login | 1 month ago |
|
Woodford Green
|
Mobile App | 1 month ago |
Community Discussion
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HSBC Issues Reports Near Poplar, England
Latest outage, problems and issue reports in Poplar and nearby locations:
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James Tewes (@James_Tewes) reported from Poplar, England@HSBC_UK why are you call wait times completely ridiculous, average 30m-240mins. Complete joke, the same automated message blaming Covid for over a year. Get your act together and stop blaming Covid for poor service, everyone else is functioning fine!
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YM (@Yadzinooo) reported from Merton, England@dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem
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Mike Fuller (@ninepine) reported from Croydon, England@HSBC_UK App "Money out" notifications still showing the wrong time. Needs a fix please to prevent false reports of fraudulent transactions. Charge was at 09:15 not 08:15. (or specify that you're using GMT not BST)
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فرانتشيسكو (@tercumanFLB) reported from Islington, England@HSBC_UK I have been trying to get in touch wirh your customer servicd by phone for three days. Yesterday I was kept on hold for 45 minutes. How am I meant to get in touch with you?
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Elana C (@elanacovshoff) reported from London, England@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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John Boxall (@jdboxall) reported from Merton, England@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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Jools Sampson (@reclaimyourself) reported from Tottenham, England@HSBC_UK cannot get though to anyone on telephone banking! Terrible wait times. How can I speak to someone?
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Marius Fanu (@mariusfanu) reported from East Ham, England@HSBC_UK I’m actually an iOS Engineer, working on banking apps, so I understand from where the crash might be coming from and why it might be hard to support the beta builds. Given that both HSBC & FirstDirect apps crash I suspect that a framework is not supported, but thats just a guess
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steve (@stevedw40) reported from Wandsworth, England@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
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Kenneth07834 (@kenneth07834) reported from Croydon, England@HSBC_UK Terrible disgusting service from this bank. Your customer service is deplorable.
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Martín Chamarro (@martinchamarro) reported from Hackney, England@HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.
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Albu Mirela (@AlbuMirela3) reported from Borehamwood, England@HSBC_UK £20000 lost in 2hours because HSBC has security issues and then they made me feel like a criminal, not like a victim. They recovered very proudly £0.65 which they put in my account in 2 transactions. The clients are a joke for the HBSC. Such a shame. i am disgusted
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Martín Chamarro (@martinchamarro) reported from Lambeth, England@HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed
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Ethan Chapples (@EthanChapples) reported from Sutton at Hone, England@HSBC_UK is anyone answering the phones today? Been on hold for 30 minutes plus. Internet is down so can’t use online.
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shipar ahmed (@shiparttn) reported from Wandsworth, England@HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬
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John Boxall (@jdboxall) reported from Merton, EnglandBut @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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mary spillane (@spillanemary) reported from Wandsworth, England@HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move
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Varun Khanna (@vk225) reported from Camden Town, England@HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank
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Matias Cervi (@Tute) reported from Wandsworth, England@HSBC_UK can you please give me access to my account?
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Sean Shiels (@Sean_Shiels) reported@HSBC_UK what the bl@*dy h@ll is going on with your app?!?! It’s been temperamental for a few weeks, and now it won’t even open on my phone. I’ve been a customer of yours for the last 30 years, BUT your new app is so god awful, I’m considering changing banks. Any fixes...?
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John Feeney (@Boohlahlah) reported@HSBC_UK your app is broken again 🙄
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Donetta Holland (@DonettaHolland) reported@HSBC_UK By the way followed the link and website instructions, it locked me out of my accounts completely! I have applied for a new account elsewhere.
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Ju(lian) (@badjuju_1) reported@HSBC_UK app isn’t working
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🔆 (@Bring_Sunshine) reported@HSBC_UK Why is HSBC the only UK bank with 'high demand' 'Long telephone waiting times' message on your website. Why is so hard to get help from HSBC?
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AshdownRanger 💙 (@Ashdown_Ranger) reported@Ivo_Ivanov1218 @HSBC_UK I am having EXACTLY the same problem. Access to account blocked, no warning it would happen and absolutely no help. I've tried online chat -passed round so far to FIVE agents, none of which can help. APPALLING
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Victoria Kate Gray (@victoria_kate01) reported@HSBC_UK is there a technical problem with your app this morning! I’m trying to create a new payee and it keeps crashing!!
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jeremywoodcock (@jeremywoodcock9) reported@HSBC_UK How about talking about answering your phones and giving better service
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Gentoo Freight LLP (@GentooFrtLlp) reported@Bounce_BackLoan ..@HSBC_UK surpass themselves..received an email with a secure document attached re BBL. Password doesn't work, so emailed, replied today, they can't help me because email is not secure. Called business banking can't help me cos I don't have an account !
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Richard Watkins (@richardjonw) reported@HSBC_UK It looks like the mortgage decision in principle system is only responding intermittently. I assume you are doing maintenance. Please confirm when it is working again.