Is HSBC down in Poplar, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Poplar, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Poplar and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (59%)
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Login (18%)
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Website (16%)
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Transactions (5%)
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Transfer (2%)
Live Outage Map Near Poplar, Greater London, England
The most recent HSBC outage reports came from the following cities: Bexleyheath.
| City | Problem Type | Report Time |
|---|---|---|
 Bexleyheath |
Mobile App | |
| City of London |
Mobile App | |
| London |
Mobile App | |
| City of London |
Mobile App | |
| Wandsworth |
Mobile App | |
| Newham |
Mobile App |
Community Discussion
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HSBC Issues Reports Near Poplar, England
Latest outage, problems and issue reports in Poplar and nearby locations:
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Baby J
(@DisneyDreamer30) reported
from
Tottenham, England
@HSBC_UK Really not appreciating the lack of help from your chat team.
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK why have you closed all your banks on the weekend. To make it even worse, your helpline is terrible. Not customer friendly or convenient at all!!!
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Martín Chamarro
(@martinchamarro) reported
from
Hackney, England
@HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.
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Varun Khanna
(@vk225) reported
from
Camden Town, England
@HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank
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John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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Anna Antoniou
(@mammahun) reported
from
Tottenham, England
@HSBC_UK when are you going to refund me for the MASSIVE delays holding to speak to one of your advisors. Got cut off the first time, 2nd time got transferred & now waiting AGAIN to get through!!! Disgusting service!! #worstcustomerserviceever
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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Albu Mirela
(@AlbuMirela3) reported
from
Borehamwood, England
@HSBC_UK £20000 lost in 2hours because HSBC has security issues and then they made me feel like a criminal, not like a victim. They recovered very proudly £0.65 which they put in my account in 2 transactions. The clients are a joke for the HBSC. Such a shame. i am disgusted
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Marius Fanu
(@mariusfanu) reported
from
East Ham, England
@HSBC_UK I’m actually an iOS Engineer, working on banking apps, so I understand from where the crash might be coming from and why it might be hard to support the beta builds. Given that both HSBC & FirstDirect apps crash I suspect that a framework is not supported, but thats just a guess
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK banking shouldn’t be difficult and take up your whole Saturday. It should be easy and convenient. That is not what you are making it with your terrible services currently.
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فرانتشيسكو
(@tercumanFLB) reported
from
Islington, England
@HSBC_UK I have been trying to get in touch wirh your customer servicd by phone for three days. Yesterday I was kept on hold for 45 minutes. How am I meant to get in touch with you?
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John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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James Tewes
(@James_Tewes) reported
from
Poplar, England
@HSBC_UK why are you call wait times completely ridiculous, average 30m-240mins. Complete joke, the same automated message blaming Covid for over a year. Get your act together and stop blaming Covid for poor service, everyone else is functioning fine!
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YM
(@Yadzinooo) reported
from
Merton, England
@dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem
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Jools Sampson
(@reclaimyourself) reported
from
Tottenham, England
@HSBC_UK cannot get though to anyone on telephone banking! Terrible wait times. How can I speak to someone?
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Matias Cervi
(@Tute) reported
from
Wandsworth, England
@HSBC_UK can you please give me access to my account?
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steve
(@stevedw40) reported
from
Wandsworth, England
@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
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Martín Chamarro
(@martinchamarro) reported
from
Lambeth, England
@HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed
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Ethan Chapples
(@EthanChapples) reported
from
Sutton at Hone, England
@HSBC_UK is anyone answering the phones today? Been on hold for 30 minutes plus. Internet is down so can’t use online.
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Mike Fuller
(@ninepine) reported
from
Croydon, England
@HSBC_UK App "Money out" notifications still showing the wrong time. Needs a fix please to prevent false reports of fraudulent transactions. Charge was at 09:15 not 08:15. (or specify that you're using GMT not BST)
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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🕷️🇪🇺 🇬🇧 Uitlander
(@Uitlander) reported
@HSBC_UK Dad tried to login to his account on Monday. He messed this up, because their online security is too complex for him to navigate, and has been locked out of his account. Again. He wanted me to drive back to London again this weekend to fix it for him.
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Henry 🐦
(@aLDNPigeon) reported
@HSBC_UK It looks like your UK business site is not secure, so customers can't log in right now - is that right? No SSL certificate is showing so it's HTTP rather than HTTPS #HSBCbusiness
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🕷️🇪🇺 🇬🇧 Uitlander
(@Uitlander) reported
@HSBC_UK But because he needed to pay someone today he tried to use the telephone banking. Again, he got confused with some aspect of the security challenge and he is now also locked out of online banking now. This means there is nothing I can do to help him at the weekend.
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Xulu
(@DMZ_Xulu) reported
@HSBC_UK - Have you made security changes recently or something? Had several online purchases rejected today across multiple sites, but some online purchases work fine (no declines according to MOBA chatbot). Seems like it's when the site needs to verify my details?
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Irene
(@Irene63638957) reported
@HSBC_UK I am completely logged out and cannot do anything. It’s asking the QR code but I am on the same device so how I can access it? Please help
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Deborah Joint
(@gubnet1) reported
@HSBC_UK 52 mins and counting to report 6 fraudulent activities on my card . Spoke to 3 different people who transfer me to different depts still waiting .. premier customer absolutely outrageous . No fraud detection text .. awful
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Dominic
(@domlepagegsy) reported
@HSBC_UK Hi, I'm trying to apply for an Advance account but every time after I fill out the online application form, it just says there has been a technical issue.
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Cerian Shaw
(@CerianShaw) reported
@HSBC_UK anyone working today? 47 mins and waiting for someone to pick up the phone!! You call that customer @service!!
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Helen Costello
(@HelenCostello4) reported
@HSBC_UK Not got through to anyone yet. I will try tomorrow as I was working today. My details seem up to date online inc nationality etc. Odd.
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Matt Burfield
(@MisterBuffers) reported
@HSBC_UK Hi guys. Wonder if you can help. I accidentally forget to cancel a free trial. Any chance I can get a refund on something?