HSBC status: access issues and outage reports

Problems in the last 24 hours in Poplar, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Poplar, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Poplar, England

The most recent HSBC outage reports came from the following cities: Hackney.

City	Problem Type	Report Time
Hackney	Mobile App	2 months ago
Newham	Mobile App	2 months ago
City of London	Withdrawals	4 months ago
City of London	Mobile App	6 months ago
City of London	Website	7 months ago
City of London	Mobile App	10 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HSBC Issues Reports Near Poplar, England

Latest outage, problems and issue reports in Poplar and nearby locations:

• 
  Martín Chamarro (@martinchamarro) reported 9 minutes ago from Hackney, England

  @HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.

• 
  فرانتشيسكو (@tercumanFLB) reported 12 minutes ago from Islington, England

  @HSBC_UK I have been trying to get in touch wirh your customer servicd by phone for three days. Yesterday I was kept on hold for 45 minutes. How am I meant to get in touch with you?

• 
  Ale (@AleAltomonte) reported 20 minutes ago from East Ham, England

  @HSBC_UK No after 50 minutes I gave up, too long and too busy to be able to stay at the phone for another half an hour. Can someone help me about Coins machines please?

• 
  PlanetRobot (@PlanetRobot2) reported 22 minutes ago from Camberwell, England

  @robinrimbaud @HSBC_UK @HSBC Try the financial ombudsman service they’re there to sort things like this out if you aren’t getting anywhere with your bank

• 
  𝚃𝚑𝚘𝚖𝚊𝚜 𝙰𝚕𝚒𝚜𝚒 🇪🇺 (@grudelsud) reported 31 minutes ago from Islington, England

  @HSBC_UK any specific reason to block taking screenshots from the Android app? It makes it impossible to wire some money and send the recipient proof of payment. Any tip is welcome, thanks

• 
  thewolfofcrypto.eth (@0x013F6DAF2fc89) reported 32 minutes ago from City of London, England

  Annoyed by the fact that every time a bank transfer contains the word #crypto @HSBC_UK marks it as “fraudulent” and block it. #Banks are the real fraud #Crypto is the future

• 
  James Tewes (@James_Tewes) reported 47 minutes ago from Poplar, England

  @HSBC_UK why are you call wait times completely ridiculous, average 30m-240mins. Complete joke, the same automated message blaming Covid for over a year. Get your act together and stop blaming Covid for poor service, everyone else is functioning fine!

• 
  Josh (@aulakj) reported 49 minutes ago from Poplar, England

  @HSBC_UK hi I’m getting an error code (api 103) when logging into the app. Any advice?

• 
  ClareLawrence (@ClareLawrence) reported 55 minutes ago from Poplar, England

  @HSBC_UK Is there an issue with the app? As soon as i log in it says your session has expired and logs me out

• 
  Aleks (@alekscz1) reported 59 minutes ago from City of London, England

  @HSBC_UK a beg fix your app

• 
  Marius Fanu (@mariusfanu) reported 59 minutes ago from East Ham, England

  @HSBC_UK I’m actually an iOS Engineer, working on banking apps, so I understand from where the crash might be coming from and why it might be hard to support the beta builds. Given that both HSBC & FirstDirect apps crash I suspect that a framework is not supported, but thats just a guess

• 
  Ale (@AleAltomonte) reported 60 minutes ago from East Ham, England

  @HSBC_UK I’ve been on hold on the phone for over 30 minutes with no answers now, all of this just to understand if one of your branches is open on Saturday mornings or not! On your website is scheduled as open but it wasn’t last week! This isn’t a great service!

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  𝚟𝚎𝚕𝚙𝚢𝚛𝚎 (@velpyre) reported 6 minutes ago

  @HSBC_UK your app sucks. "your access to the app has been suspended on this device until you've taken action to restore it" and its telling me to delete the whole android system. yeah im just gonna switch banks see ya

• 
  Suzanne McGowan (@Suzanne36861284) reported 6 minutes ago

  @HSBC_UK are there problems with your mobile app? I haven't been able to connect for days now and not sure if problem is my end or yours?

• 
  wcrpaul (@wcrpaul) reported 6 minutes ago

  @HSBC_UK You've made it impossible to apply via mobile for a loyalty cash ISA:- "A new way to log in" requests:- "Open your mobile banking app"... HINT: The app is already open 'cos I'm trying to apply for a loyalty cash ISA!! Gave up after 3 attempts. "A new way to log in" isn't perchance preparatory to government's scorned DIgitalID...?

• 
  Sarah (@sarahyhirons) reported 7 minutes ago

  @HSBC_UK do you think if your online banking website is down you should let your customers know this. Poor poor service. So upset and annoyed. Not going well is it as a new customer!!

• 
  Matt Bunnell (@mattbun) reported 10 minutes ago

  Hi @HSBC_UK How do I find out the list of HSBC Premier Credit Card airline & hotel transfer partners (and the transfer rates) before applying for a credit card? Strange that this info is not on your website given that this is a major part of the reason to choose the card.

• 
  Yvonne Dickson (@YDDelia) reported 12 minutes ago

  @HSBC_UK So I sent a PM and guess what no response. Pretty much what I expected from #HSBC. Shocking customer service

• 
  trauma doc (@docborderless) reported 12 minutes ago

  @HSBC_UK Problem is still on, no ingo grom Managers no one seems to care. Ive eent you a dm

• 
  White Apathy (@fundcruncher) reported 13 minutes ago

  @HSBC_UK Your telephone help is also crap.

• 
  Di- Rect..🎗️🇮🇱🇬🇧(To The Point) (@ReformedMr) reported 14 minutes ago

  @HSBC_UK Why oh why when I call your service, first of all your employee can’t even say my surname correctly and they can’t even deal with what I asked for. An absolute total waste of time dealing with offshore employees. Why can’t I speak to somebody from the United Kingdom?

• 
  Teds (@Tedtalks13) reported 20 minutes ago

  @HSBC_UK @WalsallCouncil Whenever your board is ready and want to actually get answer with out gaps you have my number and if I hadn’t of wiped bottoms on the energy legals via foi you would of been in **** of tax payers money