HSBC outage reports in Poplar, England

Problems in the last 24 hours in Poplar, England

HSBC signals over the past 24 hours, with local activity from Poplar, England and nearby areas. The dashed baseline applies to service-wide activity, not to local outage confirmation.

• Service-wide signals
• Service-wide baseline

Community Discussion

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HSBC Issues Reports Near Poplar, England

Latest outage, problems and issue reports in Poplar and nearby locations:

• 
  Josh (@aulakj) reported 2 seconds ago from Poplar, England

  @HSBC_UK hi I’m getting an error code (api 103) when logging into the app. Any advice?

• 
  thewolfofcrypto.eth (@0x013F6DAF2fc89) reported 1 minute ago from City of London, England

  Annoyed by the fact that every time a bank transfer contains the word #crypto @HSBC_UK marks it as “fraudulent” and block it. #Banks are the real fraud #Crypto is the future

• 
  Martín Chamarro (@martinchamarro) reported 5 minutes ago from Hackney, England

  @HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.

• 
  Ale (@AleAltomonte) reported 6 minutes ago from East Ham, England

  @HSBC_UK No after 50 minutes I gave up, too long and too busy to be able to stay at the phone for another half an hour. Can someone help me about Coins machines please?

• 
  PlanetRobot (@PlanetRobot2) reported 8 minutes ago from Camberwell, England

  @robinrimbaud @HSBC_UK @HSBC Try the financial ombudsman service they’re there to sort things like this out if you aren’t getting anywhere with your bank

• 
  James Tewes (@James_Tewes) reported 9 minutes ago from Poplar, England

  @HSBC_UK why are you call wait times completely ridiculous, average 30m-240mins. Complete joke, the same automated message blaming Covid for over a year. Get your act together and stop blaming Covid for poor service, everyone else is functioning fine!

• 
  فرانتشيسكو (@tercumanFLB) reported 18 minutes ago from Islington, England

  @HSBC_UK I have been trying to get in touch wirh your customer servicd by phone for three days. Yesterday I was kept on hold for 45 minutes. How am I meant to get in touch with you?

• 
  Aleks (@alekscz1) reported 25 minutes ago from City of London, England

  @HSBC_UK a beg fix your app

• 
  ClareLawrence (@ClareLawrence) reported 37 minutes ago from Poplar, England

  @HSBC_UK Is there an issue with the app? As soon as i log in it says your session has expired and logs me out

• 
  𝚃𝚑𝚘𝚖𝚊𝚜 𝙰𝚕𝚒𝚜𝚒 🇪🇺 (@grudelsud) reported 39 minutes ago from Islington, England

  @HSBC_UK any specific reason to block taking screenshots from the Android app? It makes it impossible to wire some money and send the recipient proof of payment. Any tip is welcome, thanks

• 
  Marius Fanu (@mariusfanu) reported 50 minutes ago from East Ham, England

  @HSBC_UK I’m actually an iOS Engineer, working on banking apps, so I understand from where the crash might be coming from and why it might be hard to support the beta builds. Given that both HSBC & FirstDirect apps crash I suspect that a framework is not supported, but thats just a guess

• 
  Ale (@AleAltomonte) reported 52 minutes ago from East Ham, England

  @HSBC_UK I’ve been on hold on the phone for over 30 minutes with no answers now, all of this just to understand if one of your branches is open on Saturday mornings or not! On your website is scheduled as open but it wasn’t last week! This isn’t a great service!

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Melissa Chester (@AhsUBCunyRccc) reported 2 minutes ago

  @dawniedavidson @HSBC_UK We had that here at the bank I work in-changed software, causing customers to have to learn new online banking, statements, etc. It caused some chaos for sure, esp for our older friends, but a little good customer service does wonders. #proudofmybank

• 
  Valdrin Hoxha (@h_valdrin) reported 4 minutes ago

  @HSBC_UK I made call this morning about my credit card one you of lady from customer service she wasn’t very helpful I hope the phone are record . Thank You

• 
  Ann-Marie Nicholson (@a_mnicholson) reported 5 minutes ago

  @HSBC_UK your systems are awful…I’m trying to find an email address as I’m not up to speaking to you guys and I can’t even get your Tell Us About Your Needs form to work - it’s all too much right now

• 
  Yvonne Dickson (@YDDelia) reported 5 minutes ago

  @HSBC_UK what is going on re your ISAs. It’s been 3 months since I did an internal ISA transfer and nothing has been done. A formal complaint has got me nowhere and can’t even get a timescale. Absolutely shocking customer service.

• 
  Teds (@Tedtalks13) reported 7 minutes ago

  @HSBC_UK @WalsallCouncil Especially the one out of gethins gym that was chirping Liz truss… I didn’t say that… I also didn’t say anything about carbon coding on his Nelly comment. Community isn’t my thing yet I’ve wrote and won multi million pound contracts in my 20s some folk talk ******* **** a lot

• 
  Louise (@LouiseZaaijman) reported 13 minutes ago

  @HSBC_UK Why is the log in page frozen?

• 
  Carly (@limebean) reported 16 minutes ago

  @HSBC_UK hi is the online banking down? As when I log in the screen is frozen

• 
  Kyle (@kyle213187) reported 19 minutes ago

  @HSBC_UK Hello! I’ve woken up to over 25 emails saying your HSBC card has been registered for Apple Pay. This wasn’t me…. Is it a glitch or something or is someone actually trying to use my account

• 
  Zezuru King (@charlieplaya) reported 20 minutes ago

  @HSBC_UK This is one of the worst banks I have dealt with, no customer care at all, avoid opening an account with them especially Business account

• 
  Marion Blacker (@Marionblacker1) reported 24 minutes ago

  @HSBC_UK You really are going to the dogs. Recently e have had several problems with our service. This evening I wanted to edit a payee and could not manage the change so thought I’d email securely but oh no that facility has been removed. Use chat! Will look into alternatives