HSBC status: access issues and outage reports
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Full Outage Map
- HSBC generated 0 outage signals in the last 24 hours around Poplar, including 0 direct reports.
- The most common problems reported in this area mention Mobile App.
- Mobile App (100%)
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours in Poplar, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Poplar, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Poplar, England
The most recent HSBC outage reports came from the following cities: City of London.
| City | Problem Type | Report Time |
|---|---|---|
 City of London
|
Mobile App | 17 days ago |
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City of London
|
Website | 2 months ago |
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City of London
|
Mobile App | 5 months ago |
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City of London
|
Mobile App | 5 months ago |
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Newham
|
Mobile App | 5 months ago |
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Lewisham
|
Mobile App | 11 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports Near Poplar, England
Latest outage, problems and issue reports in Poplar and nearby locations:
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Marius Fanu (@mariusfanu) reported from East Ham, England@HSBC_UK I’m actually an iOS Engineer, working on banking apps, so I understand from where the crash might be coming from and why it might be hard to support the beta builds. Given that both HSBC & FirstDirect apps crash I suspect that a framework is not supported, but thats just a guess
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thewolfofcrypto.eth (@0x013F6DAF2fc89) reported from City of London, EnglandAnnoyed by the fact that every time a bank transfer contains the word #crypto @HSBC_UK marks it as “fraudulent” and block it. #Banks are the real fraud #Crypto is the future
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PlanetRobot (@PlanetRobot2) reported from Camberwell, England@robinrimbaud @HSBC_UK @HSBC Try the financial ombudsman service they’re there to sort things like this out if you aren’t getting anywhere with your bank
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Ale (@AleAltomonte) reported from East Ham, England@HSBC_UK No after 50 minutes I gave up, too long and too busy to be able to stay at the phone for another half an hour. Can someone help me about Coins machines please?
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𝚃𝚑𝚘𝚖𝚊𝚜 𝙰𝚕𝚒𝚜𝚒 🇪🇺 (@grudelsud) reported from Islington, England@HSBC_UK any specific reason to block taking screenshots from the Android app? It makes it impossible to wire some money and send the recipient proof of payment. Any tip is welcome, thanks
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ClareLawrence (@ClareLawrence) reported from Poplar, England@HSBC_UK Is there an issue with the app? As soon as i log in it says your session has expired and logs me out
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Martín Chamarro (@martinchamarro) reported from Hackney, England@HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.
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Josh (@aulakj) reported from Poplar, England@HSBC_UK hi I’m getting an error code (api 103) when logging into the app. Any advice?
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James Tewes (@James_Tewes) reported from Poplar, England@HSBC_UK why are you call wait times completely ridiculous, average 30m-240mins. Complete joke, the same automated message blaming Covid for over a year. Get your act together and stop blaming Covid for poor service, everyone else is functioning fine!
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Ale (@AleAltomonte) reported from East Ham, England@HSBC_UK I’ve been on hold on the phone for over 30 minutes with no answers now, all of this just to understand if one of your branches is open on Saturday mornings or not! On your website is scheduled as open but it wasn’t last week! This isn’t a great service!
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فرانتشيسكو (@tercumanFLB) reported from Islington, England@HSBC_UK I have been trying to get in touch wirh your customer servicd by phone for three days. Yesterday I was kept on hold for 45 minutes. How am I meant to get in touch with you?
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Mark (@MorganMF9867) reported@HSBC_UK, do all your customer service staff tell fibs? Spoke to them on 30.3 and told I'd receive a call back in 5 working days. Today is working day 7, and obviously, no call has happened.
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Polly1954 (@Polly004f) reported@HSBC_UK My question was how to log in without a qr code. How can I scan a qr code when using the device with the scanner to try and log on to the website. For clarity I only have one device.
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bigbananas (@GranthamFlyer) reported@HSBC_UK iPhone app suddenly asking for username and password rather than using Touch ID, has service crashed?
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Daisy Dog (@DaisyDo13132689) reported@HSBC_UK @HSBC_UK hi, how do I get to speak to an actual person please, I have been trying but keep getting asked account numbers and password by a computer voice….I just need to speak to a human being, please help
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Toan Hoang (@thoang1000) reportedLooking at the @Cashplus Twitter feed, it appears that I am not the only one struggling with this problem. For context, @HSBC_UK were able to unblocked my personal account immediately using my voice verfication. What stone aged process is at Cashplus is anyone's guess.
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Sarah Jones (@jonesy_sa) reported@pjn151 @HSBC @HSBC_UK I’ve had a community account with Lloyds before so hoping they can help.
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Keving 🇬🇧🏴 (@kevinjg) reported@HSBC_UK Is it deemed acceptable for a cashier to be tinkering on their mobile phone whilst waiting for a customer to serve?
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Cicero (@Iintarfa1949) reportedIn @HSBC_UK Maidstone. Lady in front of me was Italian and trying to deposit large amount of cash on behalf of her mother. Not exaggerating, money laundering etc, must have been explained to her 20 times she needed ID etc Are @HSBC_UK staff allowed to tell customers to **** off.
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Adam (@Adam45994130) reported@HSBC_UK I am experiencing technical issues with my online banking is there any help you can give me to resolve the problem please?
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Ellie (@_ellieritchie) reported@HSBC_UK Have been trying to access my account for years. I do not know my logins details in anyway. The international call phone call number will not work. What can I do? I am getting emails but can’t access anything.