Is HSBC down in Poplar, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Poplar, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Poplar and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (61%)
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Website (17%)
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Login (15%)
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Transactions (4%)
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Transfer (2%)
Live Outage Map Near Poplar, Greater London, England
The most recent HSBC outage reports came from the following cities: City of London and Bexleyheath.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Website | |
| Bexleyheath |
Mobile App | |
| City of London |
Mobile App | |
| London |
Mobile App | |
| City of London |
Mobile App | |
| Wandsworth |
Mobile App |
Community Discussion
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HSBC Issues Reports Near Poplar, England
Latest outage, problems and issue reports in Poplar and nearby locations:
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steve
(@stevedw40) reported
from
Wandsworth, England
@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
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Mike Fuller
(@ninepine) reported
from
Croydon, England
@HSBC_UK App "Money out" notifications still showing the wrong time. Needs a fix please to prevent false reports of fraudulent transactions. Charge was at 09:15 not 08:15. (or specify that you're using GMT not BST)
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YM
(@Yadzinooo) reported
from
Merton, England
@dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem
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Martín Chamarro
(@martinchamarro) reported
from
Hackney, England
@HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.
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Kenneth07834
(@kenneth07834) reported
from
Croydon, England
@HSBC_UK Terrible disgusting service from this bank. Your customer service is deplorable.
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John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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Martín Chamarro
(@martinchamarro) reported
from
Lambeth, England
@HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed
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shipar ahmed
(@shiparttn) reported
from
Wandsworth, England
@HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬
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Ethan Chapples
(@EthanChapples) reported
from
Sutton at Hone, England
@HSBC_UK is anyone answering the phones today? Been on hold for 30 minutes plus. Internet is down so can’t use online.
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فرانتشيسكو
(@tercumanFLB) reported
from
Islington, England
@HSBC_UK I have been trying to get in touch wirh your customer servicd by phone for three days. Yesterday I was kept on hold for 45 minutes. How am I meant to get in touch with you?
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Varun Khanna
(@vk225) reported
from
Camden Town, England
@HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank
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Matias Cervi
(@Tute) reported
from
Wandsworth, England
@HSBC_UK can you please give me access to my account?
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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Marius Fanu
(@mariusfanu) reported
from
East Ham, England
@HSBC_UK I’m actually an iOS Engineer, working on banking apps, so I understand from where the crash might be coming from and why it might be hard to support the beta builds. Given that both HSBC & FirstDirect apps crash I suspect that a framework is not supported, but thats just a guess
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James Tewes
(@James_Tewes) reported
from
Poplar, England
@HSBC_UK why are you call wait times completely ridiculous, average 30m-240mins. Complete joke, the same automated message blaming Covid for over a year. Get your act together and stop blaming Covid for poor service, everyone else is functioning fine!
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mary spillane
(@spillanemary) reported
from
Wandsworth, England
@HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move
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Albu Mirela
(@AlbuMirela3) reported
from
Borehamwood, England
@HSBC_UK £20000 lost in 2hours because HSBC has security issues and then they made me feel like a criminal, not like a victim. They recovered very proudly £0.65 which they put in my account in 2 transactions. The clients are a joke for the HBSC. Such a shame. i am disgusted
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK banking shouldn’t be difficult and take up your whole Saturday. It should be easy and convenient. That is not what you are making it with your terrible services currently.
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John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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Jools Sampson
(@reclaimyourself) reported
from
Tottenham, England
@HSBC_UK cannot get though to anyone on telephone banking! Terrible wait times. How can I speak to someone?
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Victoria Stephenson
(@vic_stephenson) reported
@HSBC_UK can someone please help! All I’m trying to do is pay my credit card and you are making it impossible to do this! I’ve tried online, I’ve tried mobile banking - your website offers no help at all. Help?
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Rachael
(@LittleRHenry) reported
@HSBC_UK I need to dispute a transaction but the app keeps experiencing errors. I am unable to call. When will this be fixed?
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BMBREMOVALSLTD
(@BMBREMOVALS25) reported
@HSBC_UK Once again customer service at HSBC has become like pulling teeth. Can I speak to some one in branch NO have to do that by phone as we don’t have anyone in branch that can do this. Sit in branch for an hour waiting for someone to answer phone. Still no joy.
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Zak
(@shotbyzak) reported
@HSBC @HSBC_UK Please could you help! My app has stopped notifing me of my transaction even though notifications and permissions are all switched on and the app is up to date! (1/2)
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ditzy pomeranian
(@ditzyfluff) reported
@HSBC_UK Nobody mentioned dissatisfaction apart from what you just copied and pasted. Could you just confirm that the changes I described were definitely 100% down to customer feedback, and not workplace drunkenness.
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John Evans MSc Sports Directorship
(@JohnyCEvans) reported
What an absolute joke. Spent most of the afternoon on phone to @HSBC_UK being passed from department to department and now told to go to a branch. Absolutely shocking service for my business account. #joke #antiqueprocesses #fuming
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Kersti - FIGJAM 🇪🇺
(@kersti) reported
@HSBC_UK unable to create new payees on the app - is there a problem?
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Robert Egan
(@WiganRobster) reported
@HSBC_UK Can someone tell me if the application for a student account/debit card has been accepted or not? I’ve made the request on Thursday last week. I’ve had zero communication back about if… if it was successful or not..or if there are issues with it.
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Annette Miller
(@Annette86044587) reported
@HSBC_UK @WorldRugby7s @HSBC_Sport Hsbc. Sort yourselves out. You're killing my business with ineptitude. Can't access my biz a/c for weeks now.
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Magic Merry
(@MagicMerry88) reported
@HSBC_UK have poor customer service. Put on hold for nearly an hour before the woman hungup on me. She made no effort to call me back. Advance account offers no incentive for loyal customers and the benefits with the account are out of date and many no longer offered. Total joke