HSBC status: access issues and outage reports

Problems in the last 24 hours in Poplar, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Poplar, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Poplar, England

The most recent HSBC outage reports came from the following cities: City of London.

City	Problem Type	Report Time
City of London	Mobile App	16 days ago
City of London	Website	2 months ago
City of London	Mobile App	5 months ago
City of London	Mobile App	5 months ago
Newham	Mobile App	5 months ago
Lewisham	Mobile App	11 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HSBC Issues Reports Near Poplar, England

Latest outage, problems and issue reports in Poplar and nearby locations:

• 
  Josh (@aulakj) reported 9 minutes ago from Poplar, England

  @HSBC_UK hi I’m getting an error code (api 103) when logging into the app. Any advice?

• 
  Ale (@AleAltomonte) reported 11 minutes ago from East Ham, England

  @HSBC_UK No after 50 minutes I gave up, too long and too busy to be able to stay at the phone for another half an hour. Can someone help me about Coins machines please?

• 
  𝚃𝚑𝚘𝚖𝚊𝚜 𝙰𝚕𝚒𝚜𝚒 🇪🇺 (@grudelsud) reported 14 minutes ago from Islington, England

  @HSBC_UK any specific reason to block taking screenshots from the Android app? It makes it impossible to wire some money and send the recipient proof of payment. Any tip is welcome, thanks

• 
  فرانتشيسكو (@tercumanFLB) reported 15 minutes ago from Islington, England

  @HSBC_UK I have been trying to get in touch wirh your customer servicd by phone for three days. Yesterday I was kept on hold for 45 minutes. How am I meant to get in touch with you?

• 
  Aleks (@alekscz1) reported 15 minutes ago from City of London, England

  @HSBC_UK a beg fix your app

• 
  Ale (@AleAltomonte) reported 16 minutes ago from East Ham, England

  @HSBC_UK I’ve been on hold on the phone for over 30 minutes with no answers now, all of this just to understand if one of your branches is open on Saturday mornings or not! On your website is scheduled as open but it wasn’t last week! This isn’t a great service!

• 
  James Tewes (@James_Tewes) reported 16 minutes ago from Poplar, England

  @HSBC_UK why are you call wait times completely ridiculous, average 30m-240mins. Complete joke, the same automated message blaming Covid for over a year. Get your act together and stop blaming Covid for poor service, everyone else is functioning fine!

• 
  ClareLawrence (@ClareLawrence) reported 26 minutes ago from Poplar, England

  @HSBC_UK Is there an issue with the app? As soon as i log in it says your session has expired and logs me out

• 
  Marius Fanu (@mariusfanu) reported 47 minutes ago from East Ham, England

  @HSBC_UK I’m actually an iOS Engineer, working on banking apps, so I understand from where the crash might be coming from and why it might be hard to support the beta builds. Given that both HSBC & FirstDirect apps crash I suspect that a framework is not supported, but thats just a guess

• 
  PlanetRobot (@PlanetRobot2) reported 52 minutes ago from Camberwell, England

  @robinrimbaud @HSBC_UK @HSBC Try the financial ombudsman service they’re there to sort things like this out if you aren’t getting anywhere with your bank

• 
  thewolfofcrypto.eth (@0x013F6DAF2fc89) reported 53 minutes ago from City of London, England

  Annoyed by the fact that every time a bank transfer contains the word #crypto @HSBC_UK marks it as “fraudulent” and block it. #Banks are the real fraud #Crypto is the future

• 
  Martín Chamarro (@martinchamarro) reported 53 minutes ago from Hackney, England

  @HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nomad (@_londontrader_) reported 2 minutes ago

  @HSBC_UK crap service

• 
  Alex Navarro (@NavarroHPBSurg) reported 7 minutes ago

  @HSBC_UK is there a problem with online business banking? The app is not allowing transfers (which is massively inconvenient). Please advise

• 
  Adam (@Adam45994130) reported 7 minutes ago

  @HSBC_UK I am experiencing technical issues with my online banking is there any help you can give me to resolve the problem please?

• 
  Chlo Wilks (@ChiaraChloe08) reported 9 minutes ago

  @HSBC_UK mobile app not working?

• 
  Keving 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@kevinjg) reported 10 minutes ago

  @HSBC_UK Is it deemed acceptable for a cashier to be tinkering on their mobile phone whilst waiting for a customer to serve?

• 
  matt clark (@codpiece69) reported 11 minutes ago

  @HSBC_UK i have a question can someone help? Re a buisness account application

• 
  Anonymous (@N75722956) reported 11 minutes ago

  @HSBC_UK why is your app not working???? It's been like this for 6 hours!!!

• 
  🆁 (@CapitalR) reported 12 minutes ago

  Last night someone in Turkey attempted to fraudulently use my credit card. I only used it for the hotel and flights for the Fenerbahçe away game. I didn’t use it in Istanbul at all 🤔 Unbelievably @HSBC_UK didn’t want me to cancel my credit card - i had to demand it. WTF? 😳

• 
  Fordy-PUFC (@MrFord89) reported 13 minutes ago

  @HSBC_UK have be the worst bank in the UK. Absolutely useless agents who dont offer any help. Mis sold products.

• 
  Jasna Meyer (@MeyerJasna) reported 15 minutes ago

  @HSBC_UK STOLE MY MONEY. I requested Direct Debit Indemnity on Monday, 3rd April 2023. I have been asked to wait 5 working days for the refund. It's 11th April today, 8 days over due to bank holiday weekend. FINANCIAL ABUSER is @HSBC_UK