HSBC status: access issues and outage reports

Problems in the last 24 hours in Hackney, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Hackney, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Hackney, England

The most recent HSBC outage reports came from the following cities: Hackney, and City of London.

City	Problem Type	Report Time
Hackney	Mobile App	3 days ago
City of London	Withdrawals	2 months ago
City of London	Mobile App	4 months ago
City of London	Website	5 months ago
City of London	Mobile App	8 months ago
City of London	Mobile App	8 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HSBC Issues Reports Near Hackney, England

Latest outage, problems and issue reports in Hackney and nearby locations:

• 
  𝚃𝚑𝚘𝚖𝚊𝚜 𝙰𝚕𝚒𝚜𝚒 🇪🇺 (@grudelsud) reported 15 minutes ago from Islington, England

  @HSBC_UK any specific reason to block taking screenshots from the Android app? It makes it impossible to wire some money and send the recipient proof of payment. Any tip is welcome, thanks

• 
  Baby J (@DisneyDreamer30) reported 15 minutes ago from Tottenham, England

  @HSBC_UK Really not appreciating the lack of help from your chat team.

• 
  Josh (@aulakj) reported 19 minutes ago from Poplar, England

  @HSBC_UK hi I’m getting an error code (api 103) when logging into the app. Any advice?

• 
  فرانتشيسكو (@tercumanFLB) reported 20 minutes ago from Islington, England

  @HSBC_UK I have been trying to get in touch wirh your customer servicd by phone for three days. Yesterday I was kept on hold for 45 minutes. How am I meant to get in touch with you?

• 
  ClareLawrence (@ClareLawrence) reported 23 minutes ago from Poplar, England

  @HSBC_UK Is there an issue with the app? As soon as i log in it says your session has expired and logs me out

• 
  Aleks (@alekscz1) reported 33 minutes ago from City of London, England

  @HSBC_UK a beg fix your app

• 
  Nilema (@NBJNiloo) reported 34 minutes ago from Tottenham, England

  @HSBC_UK - is there a problem with the app. I have reinstalled it because it logs off everytime I press pay&transfer.

• 
  James Tewes (@James_Tewes) reported 38 minutes ago from Poplar, England

  @HSBC_UK why are you call wait times completely ridiculous, average 30m-240mins. Complete joke, the same automated message blaming Covid for over a year. Get your act together and stop blaming Covid for poor service, everyone else is functioning fine!

• 
  Jools Sampson (@reclaimyourself) reported 39 minutes ago from Tottenham, England

  @HSBC_UK cannot get though to anyone on telephone banking! Terrible wait times. How can I speak to someone?

• 
  Martín Chamarro (@martinchamarro) reported 53 minutes ago from Hackney, England

  @HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.

• 
  Anna Antoniou (@mammahun) reported 53 minutes ago from Tottenham, England

  @HSBC_UK when are you going to refund me for the MASSIVE delays holding to speak to one of your advisors. Got cut off the first time, 2nd time got transferred & now waiting AGAIN to get through!!! Disgusting service!! #worstcustomerserviceever

• 
  thewolfofcrypto.eth (@0x013F6DAF2fc89) reported 57 minutes ago from City of London, England

  Annoyed by the fact that every time a bank transfer contains the word #crypto @HSBC_UK marks it as “fraudulent” and block it. #Banks are the real fraud #Crypto is the future

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tim Huckle (@timhuckle) reported 5 minutes ago

  @kyle213187 @HSBC_UK Also. Seems to be a glitch.

• 
  Awenaio (@awenaio) reported 8 minutes ago

  @HSBC_UK HSBC has locked my account. Their customer services will not put me through to an agent. Their chat is incapable of helping with the problem. It means I have no access to my account, either online or by app. This can only be fraud. You cannot report fraud because the customer services number will not put you through to an agent. This is disgraceful.

• 
  Or Sassur (@Orsassur2) reported 8 minutes ago

  @HSBC @HSBC_UK please help me

• 
  Manda 🇵🇸 🍀 (@mandacfc) reported 11 minutes ago

  @HSBC_UK are an absolute disgrace. Almost a month we haven’t had access to our online banking. I have spent hours every day on the phone trying to get support. Speak to different people every time. I will be removing all my clients from your service. DO NOT USE HSBC FOR BUSINESS!

• 
  DavidRoylance (@DavidRoylance) reported 18 minutes ago

  @HSBC_UK Thank you. You customer service person resolved this.

• 
  Simon Laskey (@SimonLaskey) reported 18 minutes ago

  @andyward1964 @HSBC_UK Can't login to either the old Kinetic or BIB.

• 
  Dungeons And Joypads (@DungeonsJoypads) reported 18 minutes ago

  @HSBC_UK Im sorry. But unless you are a checkmark account, I have no reason to believe you are not another scam account trying to access my information. Fix up HSBC. You must be able to afford it! Ask the mexican cartels that you were laundering money for to help you out.

• 
  Tony McFarlane (@TonyMcFarlane2) reported 24 minutes ago

  @HSBC_UK why is it so difficult to set up a standing order? Can’t do it on app, can’t get into online banking, virtual assistant no help, found round in circles

• 
  Nivesh Verma (@neekeshverma) reported 25 minutes ago

  @HSBC_UK @financialombuds Please help here. Stuck in this situation with no update and financial hardships

• 
  just Lyn (@Lyn_1969) reported 25 minutes ago

  @HSBC_UK unexpected payment showing in balance forecast, is this a glitch in your system??