Is HSBC down in Stansted Mountfitchet, Essex, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Stansted Mountfitchet, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stansted Mountfitchet and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (60%)
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Login (18%)
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Website (15%)
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Transactions (5%)
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Transfer (3%)
Community Discussion
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HSBC Issues Reports Near Stansted Mountfitchet, England
Latest outage, problems and issue reports in Stansted Mountfitchet and nearby locations:
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Justin Joy
(@Justin_M_Joy) reported
from
Chelmsford, England
@HSBC_UK Then may be we can escalate to the financial ombudsman or someone with authority. I hope your team is aware that your app showing 72hrs deadline for transaction done through Global money account and HSBC mobile app. If it's a Glitch please update the deadline.
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Dean Risley
(@dean_risley) reported
from
Ware, England
@HSBC_UK how are businesses that still accept cash transactions supposed to stay with you when you keep cost cutting & closing branches? We don’t get the same level of service from the Post Office. We’re not a cashless society, just another example of disgraceful profiteering !!
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Neal Francis
(@neal_with_an_A) reported
from
Stansted Mountfitchet, England
@HSBC_UK is it really necessary to be kept on hold for nearly 90 minutes to support an elderly and disabled gentleman to make a simple payment? Completely unhelpful.
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Justin Joy
(@Justin_M_Joy) reported
from
Chelmsford, England
@HSBC_UK Really I should look for some other banks to work with? Minimum 22 minutes to talk to @HSBC_UK customer care executive looooong waiting line. No more transaction with your un regularised unstructured Global money account who cannot provide me a Swift copy as per your policy
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Justin Joy
(@Justin_M_Joy) reported
from
Chelmsford, England
@HSBC_UK Your executive who was handling this situation made things terrible. But I like to express my happiness for those people supported from the 25th over call and chat support. You took some time to resolve it, but I am happy we finally settled!!! Thankyou!!!1
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Justin Joy
(@Justin_M_Joy) reported
from
Chelmsford, England
@HSBC_UK Called customer support on 25-11-2022. You executive said I will get a call back on 26-11-2022 and your team will mail me the Swift copy for the transaction I done with global account. No call back and no Swift copy yet. Chat support will take 1 hr (MOBA says so).
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Jack Mason
(@JackStoneMason) reported
from
Chelmsford, England
@GrahamBoylan @HSBC_UK We've had the same problem mate! A comedy of errors with them. Have wasted almost 2 full days on hold to them too over the past 3 months
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Justin Joy
(@Justin_M_Joy) reported
from
Chelmsford, England
@HSBC_UK Yes. The issue is resolved I was happy to update the same here. But you know what, same happened for the transaction on 5th December 2022. As per my understanding, based on previous experience the new one will not be resolved for another 1 month. @HSBC_UK worst experience
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Paula
(@pwooding16) reported
@HSBC_UK What has happened to HSBC? As a premier customer one thing I was always impressed with was the customer service, not any more. It’s virtually impossible to get any help after 8 pm, which for any Bank is totally unacceptable
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Paula
(@pwooding16) reported
@HSBC_UK That’s exactly the problem, customer services only being available until 8pm. In a 24/7 world, HSBC have gone backwards. It’s too late to resolve my problem, after waiting too long on your so-called live chat, I had to use a different credit card
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Queenofshallow
(@queenofshallow) reported
@HSBC_UK Can you explain exactly what use my branch is now you’ve taken out the counter service? I need cash in set denominations so how do I manage that? Bloody disgrace and probably enough to make me change banks! 💷🤬
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Hedwig Wendell-Crumb
(@FleabagSilverm1) reported
@HSBC_UK I don't give a **** who your staff are ********, man, woman or dog, I am more concerned that your customer service is crap and complaints are ignored.
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Ragnar (blue tick)
(@RagnarBelial) reported
@HSBC_UK Is there any news on this, or shall I start the bank switch process because of your incapability of sorting out a simple issue with the app?
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Perlconaper
(@pati16106) reported
@HSBC_UK please answer my Simple question! I called you several times and your colleagues couldn't help me, they even didn't know how to answer my question. I don't have time to call you and wait for nothing. It's just a waste of time.
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Rajesh Tiwari
(@rajeshdottiwari) reported
@HSBC_UK I requested for a proof that I have been a customer with you for X years. It was requested 2 months ago, but just no communication from you. BTW you call me your premier customer. Can somebody hear me ?
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Queenofshallow
(@queenofshallow) reported
@HSBC_UK Thanks for your responses but lodging a complaint won’t change my branch back. I was never aware of any consultation and where as I understand the business decisions behind it, it no longer suits MY needs as a customer.
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gendron
(@klgendron) reported
@HSBC_UK I have been a customer for over 20yrs. Attempted to open a new account today & was told I was unable to online & initially told no one could help on the phone...then told maybe, but would have to wait on hold for over an hour. I will be closing all my accounts. Shocking.
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スティーブンドブソン
(@steedobson87) reported
from
Derbyshire, England
@HSBC_UK letter stating if by the 7th June I don't pay £800!! It's being passed onto the repayment team. As a customer of over 16 years its down right disgusting as don't you think if I could afford to pay back the loan I would as I had been doing prior to my injury which as