HSBC status: access issues and outage reports

Problems in the last 24 hours in Wigan, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Wigan, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HSBC Issues Reports Near Wigan, England

Latest outage, problems and issue reports in Wigan and nearby locations:

• 
  Christopher (@Christo13934305) reported 4 minutes ago from Wigan, England

  @RugbyBenCohen @HSBC_UK It must be frustrating, I know with HSBC I've never had a positive response with the actual customer service. I look for more transparency than actual "branding".

• 
  Libby (@Libbykelly23) reported 10 minutes ago from Risley, England

  @HSBC_UK Hi, Is there an issue with the HSBC app on android? I'm trying to log in but the log in options are greyed out

• 
  Lisa S (@lisajlb1970) reported 21 minutes ago from Westhoughton, England

  @HSBC_UK hi your chat bot doesn't help with registering online and says I need to login. The issue is with registering so a bit difficult to get to a person. When registering saying can't as you need contact details. Does this mean a mobile number is needed for online banking?

• 
  Fiona Ruddy (@fionacoll) reported 23 minutes ago from Newton-le-Willows, England

  @HSBC_UK please can you update on the HSBC app error that is impacting the iPhone 11 that was reported on Friday 3 Dec?

• 
  𝕊𝕒𝕣𝕒𝕙 💙 (@scoops888) reported 24 minutes ago from Warrington, England

  @HSBC_UK Seems like your mainframe has gone down!? Just as your change window started!!! Oops 😬

• 
  knitswithbeer🧶🐝🏳️‍🌈Stay Home (@Knitswithbeer) reported 27 minutes ago from Euxton, England

  So @HSBC_UK sent me a letter about an account I believed was closed; Can't sort via Online Help as the bot is useless Can't do over the phone as I don't have the number the automated voice needs Can't do in branch* as both Chorley and Leyland are closed *nearest is Preston

• 
  Andi (@ArmitageAndi) reported 38 minutes ago from Roby, England

  @BimboLimboSpam Not to mention waiting 39 weeks until you can claim for help for mortgage repayments meanwhile the mortgage goes unpaid😳😡 with no help from banks like @HSBC_UK

• 
  Jack Gundry (@jackgundryyyy) reported 39 minutes ago from Warrington, England

  Hey @HSBC_UK, do you have any news on your app at all? Still unable to get access and I have payments that need to be made today. Thanks.

• 
  Elaine Edwards (@ElaineEdwards13) reported 53 minutes ago from Bolton, England

  @RichardKennedy @cooda @HSBC_UK Hopefully they will fix it soon

• 
  Elaine Edwards (@ElaineEdwards13) reported 54 minutes ago from Bolton, England

  @HSBC_UK is there an issue with your bill payments as it looks like my staff haven't been paid yet it shows as all payments have gone out

• 
  Steven Garner (@StevenGarner12) reported 57 minutes ago from St Helens, England

  @HSBC_UK Is there an issue currently with the Mobile Banking app, specifically on Android phones? Trying to make an urgent intra-account transfer.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Den 🇬🇾 🇯🇲 (@LePhantomDennis) reported 3 minutes ago

  .@HSBC_UK has to be the worst UK back for customer experience. You can't apply for a fixed rate ISA using a web browser like you can with every other bank, they want you to install their mobile banking app to open the ISA. Ridiculous.

• 
  Thomas Thorburn (@ThomasThorburn) reported 6 minutes ago

  @HSBC_UK I am a Premier account holder, have had my phone and wallet stolen in Portugal, service offered by Aviva is woeful, unable to get through, told that coverage is actually much lower than advertised, with a month wait. Stranded here for a week more no phone bank cards etc

• 
  Andrew Hill (@AndrewRHill7) reported 6 minutes ago

  @HSBC_UK is there anyway of actually talking to someone to get access to my online/mobile banking outside of the 8pm cut off? Pretty poor that 24 hour help isn’t available.

• 
  Em JR (@Rrrrr_EJ) reported 11 minutes ago

  @HSBC_UK are there technical issues with your app, this morning. Very strange details being shown when I log on.

• 
  Melissa Chester (@AhsUBCunyRccc) reported 11 minutes ago

  @dawniedavidson @HSBC_UK We had that here at the bank I work in-changed software, causing customers to have to learn new online banking, statements, etc. It caused some chaos for sure, esp for our older friends, but a little good customer service does wonders. #proudofmybank

• 
  Jack (@Jack_McClure) reported 14 minutes ago

  @HSBC_UK Your support team are absolutely appalling. They are literally refusing to help me with issues which fall directly under the UK's Direct Debit Guarantee

• 
  T Bolts (@Marathon_Tardis) reported 14 minutes ago

  @HSBC_UK been with you 2 days. Most infuriating customer service contact systems ever.

• 
  Lucy Loo (@LucyLoo7777) reported 14 minutes ago

  @HSBC_UK spent an hour in the bank last week proving ourselves for your “safeguarding” process, your staff member said it was done - yet you still block our business account anyway, with no notification until we try to pay a very important bill! Fuming is an understatement 🤬

• 
  Ritesh Mishra🇮🇳 (@niks_nke) reported 16 minutes ago

  Worst experience with HSBC Bank. @HSBC_IN @HSBC @HSBC_UK Extremely unprofessional handling of customer concerns. Instead of resolving the issue, the team seems to be relying on delaying tactics and providing no meaningful response. Very disappointing. #HSBC #CustomerService

• 
  Manda 🇵🇸 🍀 (@mandacfc) reported 16 minutes ago

  @HSBC_UK are an absolute disgrace. Almost a month we haven’t had access to our online banking. I have spent hours every day on the phone trying to get support. Speak to different people every time. I will be removing all my clients from your service. DO NOT USE HSBC FOR BUSINESS!