HSBC status: access issues and outage reports

Problems in the last 24 hours in Wigan, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Wigan, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports Near Wigan, England

Latest outage, problems and issue reports in Wigan and nearby locations:

• 
  Fiona Ruddy (@fionacoll) reported 13 minutes ago from Newton-le-Willows, England

  @HSBC_UK please can you update on the HSBC app error that is impacting the iPhone 11 that was reported on Friday 3 Dec?

• 
  Elaine Edwards (@ElaineEdwards13) reported 16 minutes ago from Bolton, England

  @HSBC_UK is there an issue with your bill payments as it looks like my staff haven't been paid yet it shows as all payments have gone out

• 
  Steven Garner (@StevenGarner12) reported 16 minutes ago from St Helens, England

  @HSBC_UK Is there an issue currently with the Mobile Banking app, specifically on Android phones? Trying to make an urgent intra-account transfer.

• 
  Elaine Edwards (@ElaineEdwards13) reported 27 minutes ago from Bolton, England

  @RichardKennedy @cooda @HSBC_UK Hopefully they will fix it soon

• 
  Libby (@Libbykelly23) reported 28 minutes ago from Risley, England

  @HSBC_UK Hi, Is there an issue with the HSBC app on android? I'm trying to log in but the log in options are greyed out

• 
  Andi (@ArmitageAndi) reported 30 minutes ago from Roby, England

  @BimboLimboSpam Not to mention waiting 39 weeks until you can claim for help for mortgage repayments meanwhile the mortgage goes unpaid😳😡 with no help from banks like @HSBC_UK

• 
  Jack Gundry (@jackgundryyyy) reported 33 minutes ago from Warrington, England

  Hey @HSBC_UK, do you have any news on your app at all? Still unable to get access and I have payments that need to be made today. Thanks.

• 
  Christopher (@Christo13934305) reported 42 minutes ago from Wigan, England

  @RugbyBenCohen @HSBC_UK It must be frustrating, I know with HSBC I've never had a positive response with the actual customer service. I look for more transparency than actual "branding".

• 
  knitswithbeer🧶🐝🏳️‍🌈Stay Home (@Knitswithbeer) reported 47 minutes ago from Euxton, England

  So @HSBC_UK sent me a letter about an account I believed was closed; Can't sort via Online Help as the bot is useless Can't do over the phone as I don't have the number the automated voice needs Can't do in branch* as both Chorley and Leyland are closed *nearest is Preston

• 
  𝕊𝕒𝕣𝕒𝕙 💙 (@scoops888) reported 55 minutes ago from Warrington, England

  @HSBC_UK Seems like your mainframe has gone down!? Just as your change window started!!! Oops 😬

• 
  Lisa S (@lisajlb1970) reported 60 minutes ago from Westhoughton, England

  @HSBC_UK hi your chat bot doesn't help with registering online and says I need to login. The issue is with registering so a bit difficult to get to a person. When registering saying can't as you need contact details. Does this mean a mobile number is needed for online banking?

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Manda 🇵🇸 🍀 (@mandacfc) reported 5 minutes ago

  @HSBC_UK Did you seriously ask me to message me privately so you could tell me in private you can’t help? Are you serious?

• 
  Rosie (@rosieerooo22) reported 6 minutes ago

  Husband opens up a new account with @HSBC_UK.. card arrives HSBC: haha no, we’re going to block your card before you’ve even used it, because of fraudulent activity on an account that hasn’t been used yet.

• 
  Linda Seeley (@lindawba) reported 6 minutes ago

  @TeddyLeppington @HSBC_UK Did they say it can take up to 70 days? I've been chasing my money for several weeks without success. It's with them I believe but not showing in my account. I hope the ISA transfer out team is more competent because once it's there I'm taking it out. Disgraceful service.

• 
  victoria clark (@vickic1984) reported 7 minutes ago

  @HSBC_UK disgusting service. I made you aware my father had passed away 6 weeks ago and took a copy of his death certificate to the branch. My Mum has had 6 phone calls in two weeks from HSBC asking to speak to my dad. What is your vulnerable customer policy?

• 
  Ian (@1an3) reported 8 minutes ago

  @HSBC_UK You misunderstand the issue - am I eligible or not?

• 
  Allan S (@AllanS63097043) reported 12 minutes ago

  @HSBC_UK Shockingly slow service. The buyer of my property has been waiting 3 weeks for their mortgage offer 😳

• 
  DailyDOOH #AdTECH #DOOH #AI (@DailyDOOH) reported 12 minutes ago

  I know it doesn’t work this way but I have been a customer of @HSBC_UK for over 40 years (when it was simply Midland Bank) and have had, at times, three current accounts and a mortgage with them so why don’t I ever get invited to @QueensTennis as a guest?

• 
  Stuart Fox (@stuartfoxmusic) reported 13 minutes ago

  @HSBC_UK So you’ll engage when it’s fun, but block me after you’ve been abusive and insulting and I just want an apology and assurance it won’t happen again.

• 
  Owen Richards (@TheGreenG0blin) reported 13 minutes ago

  @HSBC_UK you must have the absolute worst customer service of any bank in the uk!

• 
  Beth (@befffffani) reported 23 minutes ago

  @HSBC_UK also, please revert back how to log onto the desktop site. I like to use it on mobile sometimes and Impossible to log in now as it needs the QR code from the app.