Is HSBC down in St Helens, St. Helens, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in St Helens, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in St Helens and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (65%)
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Website (20%)
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Login (11%)
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Withdrawals (2%)
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Transfer (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports Near St Helens, England
Latest outage, problems and issue reports in St Helens and nearby locations:
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Libby
(@Libbykelly23) reported
from
Risley, England
@HSBC_UK Hi, Is there an issue with the HSBC app on android? I'm trying to log in but the log in options are greyed out
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Christopher
(@Christo13934305) reported
from
Wigan, England
@RugbyBenCohen @HSBC_UK It must be frustrating, I know with HSBC I've never had a positive response with the actual customer service. I look for more transparency than actual "branding".
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Lisa S
(@lisajlb1970) reported
from
Westhoughton, England
@HSBC_UK hi your chat bot doesn't help with registering online and says I need to login. The issue is with registering so a bit difficult to get to a person. When registering saying can't as you need contact details. Does this mean a mobile number is needed for online banking?
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Steven Garner
(@StevenGarner12) reported
from
St Helens, England
@HSBC_UK Is there an issue currently with the Mobile Banking app, specifically on Android phones? Trying to make an urgent intra-account transfer.
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Jack Gundry
(@jackgundryyyy) reported
from
Warrington, England
Hey @HSBC_UK, do you have any news on your app at all? Still unable to get access and I have payments that need to be made today. Thanks.
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Ми Європейці 🔱 Il n'y a plus d'Amérique
(@Jonstackpool) reported
from
Runcorn, England
@Lanagibson60 @jorrylad @HSBC_UK You're not doing yourself a favour here. Don't presume. I don't know which end of the spectrum you're on. I'm straight. But I have gay friends who I flat-out adore. My point was about personal freedoms, not about who you choose to ****.
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Fiona Ruddy
(@fionacoll) reported
from
Newton-le-Willows, England
@HSBC_UK please can you update on the HSBC app error that is impacting the iPhone 11 that was reported on Friday 3 Dec?
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Ми Європейці 🔱 Il n'y a plus d'Amérique
(@Jonstackpool) reported
from
Runcorn, England
@ShaunMP @jorrylad @HSBC_UK Like I said: you do you. You're doing real well to foment an issue that doesn't exist, друг.
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Libby
(@Libbykelly23) reported
from
Liverpool, England
@HSBC_UK Hi, I'm getting a "Sorry your session has expired" when I try to transfer money. I tried my desktop and getting a TERR_30005 error. What is going on?
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Emmaface
(@emmaemma53) reported
from
Liverpool, England
@HSBC_UK every time I try to open your banking app it crashes. This has been going on for weeks now. Judging by other Twitter comments and reviews on the App Store you are aware of the issue already. When will it be fixed please? Incredibly frustrating.
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LUX ET ROBUR
(@luxetrobur) reported
from
Birkenhead, England
@Chris_RedPT @TranmereCrohnie @HSBC_UK They suspended new applications indefinitely. Went with CashPlus in the end. No issues so far
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MattJonesRE
(@mattjonesRE) reported
from
Birkenhead, England
Happy Friday! I’ve had 100 of £s stolen from my bank and @HSBC_UK @HSBC are ridiculously unhelpful. I’ve phoned three times and either get hung up on or they tell me their headsets broken and to call back.
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Michelle O'Dwyer
(@BaytreeCatering) reported
from
Liverpool, England
@HSBC_UK why does it take over 2 weeks to register for online banking ? Rang this week to find out what was happening only to be told there was an issue with the signature & I must start the process again & wait another 2 weeks 😡Terrible customer service #HSBC
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𝕊𝕒𝕣𝕒𝕙 💙
(@scoops888) reported
from
Warrington, England
@HSBC_UK Seems like your mainframe has gone down!? Just as your change window started!!! Oops 😬
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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DTphoenix
(@TphoenixD) reported
@HSBC_UK The process for upgrading from your crazy small SecureKey to the larger one would be painless if you held them in branch. Customer brings old one. Staff provide large format one and register it for customer. Customer leaves happy, no interruption to account access. 2/2
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Ahmed Shaheen
(@Ahmed_Shaheen_4) reported
@HSBC @HSBC_UK @HSBC_EG #HSBC #HSBCBank #hsbceg The worst bank ever! Bad customer service, not qualified, and not professional at all (you can’t get clear information from them or even the same information every time you call them)! I don’t recommend it at all
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DTphoenix
(@TphoenixD) reported
@HSBC_UK It's all sorted. But as he's a 90yr old with failing hearing it would have been impossible without my assistance. You don’t even have a picture of the large SecureKey on your website but I'm sure many customers would benefit. No complaint needed, just think about the use case!!
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AnMa Olivar Gadiane
(@iam_anma) reported
@HSBC_UK Hi! I need to send my documents to remove the dormancy block in my account. Is Customer Service Centre BX8 2HB the correct address to use?
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Darren Hawkins
(@Gunners_Rule) reported
@HSBC_UK Hi I am currently a beta tester of future iOS releases for Apple until now I’ve not had any problems but I just upgraded to latest which is 15.0 but I can’t open the app it crashes instantly
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emma kern
(@libbyliberty) reported
@HSBC_UK need to relook at your business model. Banks open 9am to 3pm mon-fri when most people work. Automated machines to pay money in any other times guess what all broken. Great customer service. Trying to show children how to bank their birthday money.
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Priyam Govil
(@priyamgovil) reported
@HSBC_UK app needs updating for iOS 15 BETA. Now can’t use my app or online banking because I can’t generate a code. Every app is working except the HSBC app. Needs fixing! 🤬
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Niall Love
(@02pash) reported
@bigissuenorth Birth certificates for Homeless people born in greater Manchester are free. Homeless do not need a birth certificate to open a bank account. @AskNationwide only ask for 2 letters as proof one from dwp and one from a support worker @HSBC_UK only require the support worker ID
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Martin Greensitt
(@MartinGreensitt) reported
@HSBC_UK I am trying to open a basic current account. But the system not liking my idea. Passport and council tax bill. Saying now take into branch for help. I was directed online as no account opening are happening in branches can you advise the best way to go about. Thank you
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The Eyes of Mark Lamarr
(@BaconStephen) reported
@MarkEWest @HSBC_UK @HSBC How long have companies been using the 'high call volumes' excuse for? Covid has given them a free pass to let poor customer service drop even lower than before. Clearly HSBC have more important customers to deal with, like corporate endeavours.