Is HSBC down in St Helens, St. Helens, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in St Helens, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in St Helens and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (71%)
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Website (10%)
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Login (8%)
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Transactions (7%)
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Withdrawals (2%)
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Transfer (1%)
Live Outage Map Near St Helens, St. Helens, England
The most recent HSBC outage reports came from the following cities: Wigan, St Helens, Southport, Ormskirk, Ellesmere Port and Liverpool.
| City | Problem Type | Report Time |
|---|---|---|
 Wigan |
Transfer | |
| St Helens |
Mobile App | |
| Southport |
Mobile App | |
| Ormskirk |
Mobile App | |
| Ellesmere Port |
Login | |
| Liverpool |
Mobile App |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports Near St Helens, England
Latest outage, problems and issue reports in St Helens and nearby locations:
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Steven Garner
(@StevenGarner12) reported
from
St Helens, England
@HSBC_UK Is there an issue currently with the Mobile Banking app, specifically on Android phones? Trying to make an urgent intra-account transfer.
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Ми Європейці 🔱 Il n'y a plus d'Amérique
(@Jonstackpool) reported
from
Runcorn, England
@Lanagibson60 @jorrylad @HSBC_UK You're not doing yourself a favour here. Don't presume. I don't know which end of the spectrum you're on. I'm straight. But I have gay friends who I flat-out adore. My point was about personal freedoms, not about who you choose to ****.
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Emmaface
(@emmaemma53) reported
from
Liverpool, England
@HSBC_UK every time I try to open your banking app it crashes. This has been going on for weeks now. Judging by other Twitter comments and reviews on the App Store you are aware of the issue already. When will it be fixed please? Incredibly frustrating.
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𝕊𝕒𝕣𝕒𝕙 💙
(@scoops888) reported
from
Warrington, England
@HSBC_UK Seems like your mainframe has gone down!? Just as your change window started!!! Oops 😬
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Ми Європейці 🔱 Il n'y a plus d'Amérique
(@Jonstackpool) reported
from
Runcorn, England
@ShaunMP @jorrylad @HSBC_UK Like I said: you do you. You're doing real well to foment an issue that doesn't exist, друг.
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Libby
(@Libbykelly23) reported
from
Risley, England
@HSBC_UK Hi, Is there an issue with the HSBC app on android? I'm trying to log in but the log in options are greyed out
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Fiona Ruddy
(@fionacoll) reported
from
Newton-le-Willows, England
@HSBC_UK please can you update on the HSBC app error that is impacting the iPhone 11 that was reported on Friday 3 Dec?
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LUX ET ROBUR
(@luxetrobur) reported
from
Birkenhead, England
@Chris_RedPT @TranmereCrohnie @HSBC_UK They suspended new applications indefinitely. Went with CashPlus in the end. No issues so far
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Libby
(@Libbykelly23) reported
from
Liverpool, England
@HSBC_UK Hi, I'm getting a "Sorry your session has expired" when I try to transfer money. I tried my desktop and getting a TERR_30005 error. What is going on?
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Jack Gundry
(@jackgundryyyy) reported
from
Warrington, England
Hey @HSBC_UK, do you have any news on your app at all? Still unable to get access and I have payments that need to be made today. Thanks.
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Michelle O'Dwyer
(@BaytreeCatering) reported
from
Liverpool, England
@HSBC_UK why does it take over 2 weeks to register for online banking ? Rang this week to find out what was happening only to be told there was an issue with the signature & I must start the process again & wait another 2 weeks 😡Terrible customer service #HSBC
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MattJonesRE
(@mattjonesRE) reported
from
Birkenhead, England
Happy Friday! I’ve had 100 of £s stolen from my bank and @HSBC_UK @HSBC are ridiculously unhelpful. I’ve phoned three times and either get hung up on or they tell me their headsets broken and to call back.
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Lisa S
(@lisajlb1970) reported
from
Westhoughton, England
@HSBC_UK hi your chat bot doesn't help with registering online and says I need to login. The issue is with registering so a bit difficult to get to a person. When registering saying can't as you need contact details. Does this mean a mobile number is needed for online banking?
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Christopher
(@Christo13934305) reported
from
Wigan, England
@RugbyBenCohen @HSBC_UK It must be frustrating, I know with HSBC I've never had a positive response with the actual customer service. I look for more transparency than actual "branding".
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Sue Jones
(@Sue_Jones1) reported
@HSBC_UK average wait time to get through to anyone seems to be 40 minutes plus, is this good customer service?
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Reece '2 For 1' de Ville
(@devillefilm) reported
@HSBC_UK hi - I've sent a DM. I'm locked out of the mobile app and website. Because of numerous attempts after a 'system error'. Cannot reset my password without calling you and I've tried now for over a week. As it stands I can't access my account at all.
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Ellen
(@WinnieWoodles19) reported
@HSBC_UK Cannot believe your Guildford branch opens at 10am! What! 10am. 3 other customers I met outside were completely fed up that we had wasted our valuable time driving to Guildford to do our banking only to find you closed! V poor service indeed.
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Rosheen Blackie Kriegler
(@BlackieRosheen) reported
@HSBC_UK Hello Kirsty - my name is Rosheen Kriegler from SA - my daughter Sara Jane Blackie has an account with you that has been frozen: we have spent over 20 hours holding on for customer service - to no avail: we have written a registered letter to no avail: we urgently need to access
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martinwiliam
(@Martinewillialm) reported
@devillefilm @HSBC_UK Same thing happened to me few weeks back I contacted support and there was no improvement. Someone on here recommend @cybersmoov to me and they help me recover my locked account. His an expert.
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Fi
(@FL55055055) reported
@HSBC_UK Rediculous service. One the phone waiting for 1 hour 20 minutes to be told you can't help.
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Craig Goulding
(@CraigGoulding1) reported
@La__Mela @HSBC_UK @HSBC Good idea I shall do that, their level of service has declined avd is way below what I expect from my bank
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Teddy the blue Pei
(@dooseydog) reported
@HSBC_UK 1.5 hrs and eventually got through , nearly put phone down as was answered by someone who really struggled using English to handle my query , with me having to use phonetics to get myself understood ..not big , not clever
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Sue Jones
(@Sue_Jones1) reported
@dooseydog @HSBC_UK I had exactly the same problem, can't understand the operater and they have no idea what they are talking about
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averil
(@honeysam3) reported
@HSBC_UK Do you know when the HSBC UK app will be fixed as it's still saying the app has stopped working when I try to open the app. (I have a Nokia 2.2)