Is HSBC down in St Helens, St. Helens, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in St Helens, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in St Helens and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (55%)
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Website (16%)
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Login (15%)
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Transactions (12%)
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Transfer (2%)
Live Outage Map Near St Helens, St. Helens, England
The most recent HSBC outage reports came from the following cities: Frodsham and St Helens.
| City | Problem Type | Report Time |
|---|---|---|
 Frodsham |
Website | |
| St Helens |
Mobile App | |
| Liverpool |
Mobile App | |
| Runcorn |
Mobile App | |
| Warrington |
Mobile App | |
| Liverpool |
Login |
Community Discussion
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HSBC Issues Reports Near St Helens, England
Latest outage, problems and issue reports in St Helens and nearby locations:
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Jack Gundry
(@jackgundryyyy) reported
from
Warrington, England
Hey @HSBC_UK, do you have any news on your app at all? Still unable to get access and I have payments that need to be made today. Thanks.
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MattJonesRE
(@mattjonesRE) reported
from
Birkenhead, England
Happy Friday! I’ve had 100 of £s stolen from my bank and @HSBC_UK @HSBC are ridiculously unhelpful. I’ve phoned three times and either get hung up on or they tell me their headsets broken and to call back.
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Christopher
(@Christo13934305) reported
from
Wigan, England
@RugbyBenCohen @HSBC_UK It must be frustrating, I know with HSBC I've never had a positive response with the actual customer service. I look for more transparency than actual "branding".
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Emmaface
(@emmaemma53) reported
from
Liverpool, England
@HSBC_UK every time I try to open your banking app it crashes. This has been going on for weeks now. Judging by other Twitter comments and reviews on the App Store you are aware of the issue already. When will it be fixed please? Incredibly frustrating.
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LUX ET ROBUR
(@luxetrobur) reported
from
Birkenhead, England
@Chris_RedPT @TranmereCrohnie @HSBC_UK They suspended new applications indefinitely. Went with CashPlus in the end. No issues so far
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Suzy
(@SDemporium) reported
Wait 17 minutes for @HSBC_UK to answer the dam phone and I get hung up on after explaining the problem. Thanks for that 😤
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Stew Capes
(@stewcapes) reported
@HSBC_UK what shambles. New customer trying to set up onlinebanking. 3x phone calls well in excess of an hour on the phone no further forward!
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Matt Morris
(@M2_Photography) reported
@HSBC_UK pass my thanks onto the devs that fixed the iOS 15 beta issue in the app!
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Si
(@SiWall68) reported
@HSBC_UK just updated app version 2.39.4 and the problem of it not opening has returned!!! (IOS 14.7.1)
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Lord David Harrison
(@David37127723) reported
@HSBC_UK As I thought, HSBC totally unfriendly and not customer reliable. Hate the tough questions. People sick to death of being forced to use online banking and not being able to talk to humans. Great if banks were open Saturday, but not.
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ABC
(@ABC58503372) reported
@HSBC_UK Hi, the mobile banking app keeps crashing at log in. I'm and Android user. I have reinstalled the app 3 times today with no joy. Can you please advise what is happening and when a fix is likely?
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Paul Dwyer
(@pauldee74) reported
from
Grays, England
@HSBC_UK @HSBC been waiting an hour to talk to someone the online chat cannot help and cannot get appointment in any branch upto 20 miles away not a good customer service!!!!!!!!
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BD Marker
(@bd_marker) reported
@HSBC_UK there was an update to the app this morning version 2.39.4 I was hoping it would resolve the iOS 15 issue. Sadly not though! Still the same issue. What a joke! 😒
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Dr.Ibilola Amao #Africa #Youth #STEM #IT #StartUp
(@Ibilola_Amao) reported
.@HSBC_UK Urgently do something about your customer service. It is taking well over an hour and thirty minutes to get a customer service staff to pick your calls. This is most unacceptable. Kindly audit your processes & procedures urgently so that you do not loose your customers.
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Nelly💙
(@thebaines) reported
Hi, @HSBC_UK. My wife is so frustrated by your online banking and poor mobile app (as well being cut off when speaking to an agent after a 30 minute wait) that she is seriously considering changing banks. What is the easiest way to get help?