Is HSBC down in Wilmslow, Cheshire East, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Wilmslow, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Wilmslow and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (64%)
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Website (16%)
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Login (12%)
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Transactions (7%)
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Withdrawals (1%)
Community Discussion
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HSBC Issues Reports Near Wilmslow, England
Latest outage, problems and issue reports in Wilmslow and nearby locations:
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Sarah taylor
(@SarahTrafford77) reported
from
Manchester, England
@HSBC_UK cannot log in to my banking app is there problems again? Payday and I can’t do anything at all
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The Wendy Newman
(@thewendynewman) reported
from
Holmes Chapel, England
@HSBC_UK please advise why you keep dropping my call - I have been trying to deal with you for an hour and have so far got nowhere! Disgusting customer service!
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Emma Lansley
(@EmmaLansley) reported
from
Salford, England
@HSBC_UK @bonezy06 I’m having the same issue since the iOS update and I’m not using low power mode. @HSBC_UK
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BethSaysRelax
(@BethSaysRelax) reported
from
Manchester, England
.@HSBC_UK 'customer service' is shockingly awful.
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Phil Maylor 🌹🐝 🇺🇦
(@Maylor) reported
from
Salford, England
@bankwithsmile @HSBC_UK @bankwithsmile Also worth noting it took over a week for your team to even agree to send a replacement card after I first let them know it hadn't arrived. They sent me two follow up messages asking, each of which took another 2-3 working days for a response from your end.
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Phil Maylor 🌹🐝 🇺🇦
(@Maylor) reported
from
Salford, England
@bankwithsmile It's only been 7 working days, so it's got until tomorrow. There was no point in you sending a replacement now - I've got my @HSBC_UK card and PIN, so I've transferred some money over to that account so I can actually get some cash, ahead of leaving you for good on Monday.
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Niki Dugdale
(@DugdaleNiki) reported
from
Ashton-under-Lyne, England
@HSBC_UK been waiting for 1 hour now on the "customer service" line! As a potential new customer, this does not fill me with hope!
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Kristoffer Tsinontas
(@krisminime) reported
from
Stockport, England
@HSBC_UK Hi. The public beta for iOS15 came out yesterday and your app isn’t compatible. All my other banking apps are. When will the app be updated to support iOS15? Thanks.
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Libby
(@Libbykelly23) reported
from
Risley, England
@HSBC_UK Hi, Is there an issue with the HSBC app on android? I'm trying to log in but the log in options are greyed out
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Naomi Short
(@nome0071) reported
from
Sale, England
@HSBC_UK app appears down, any update for users?
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Adam Carney
(@adamrcarney) reported
from
Salford, England
New low for @HSBC_UK customer service. After again being told to speak with their online chat service to order a new bank card, they confirmed it would be sent out. I chase this up today and they have told me that no card has been ordered and I should called up. #Awful
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THE END GAME
(@SALMAN_1562) reported
from
Salford, England
Disgusted with @HSBC @HSBC_UK customer services. Lack of ownership and zero empathy with the audacity to try and make you feel like you’re in the wrong. Sort your staffs and training out!
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Jonathan Hodgson
(@Jonathan1922) reported
from
Wilmslow, England
Dear @HSBC_UK Your security protocols are impossible to navigate. I cant access my account at all. What is the number to speak to a real person in the UK who I have a fighting chance of being able to understand? #pissedoff
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debbie ellis
(@Asupremeshot) reported
from
Manchester, England
@HSBC_UK your customer services are pretty much non existent. 2 hours wait on the phone to be cut off. Money has not be transferred for 34 days - total disgrace
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Barnali
(@BarnaliJames) reported
from
Middlewich, England
@HSBC_UK Hi is there an online banking outage again?
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Phil Maylor 🌹🐝 🇺🇦
(@Maylor) reported
from
Salford, England
@bankwithsmile @HSBC_UK @bankwithsmile It took over a week for your team to agree to send a 2nd replacement card after I first let them know 1st hadn't arrived. They sent me two follow up messages asking if the 1st had arrived, each of which took another 2-3 working days for a response from you.
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Pamela Higgins
(@SpamellaB) reported
from
Manchester, England
@HSBC_UK hi there, I've lost my purse and don't have the app on my new phone so I can't log in to mobile banking or call as I don't have my HSBC card, please help I need to freeze / cancel it ASAP!
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chava erlanger
(@chavasart) reported
from
Manchester, England
@HSBC_UK The worst Internet banking ! and worst customer service are we still stuck in the 1990s??? Since when do you need in year 2022 to print out a form to reset your Internet banking? I thought you went paperless and are conscious of the environment?##Internetbanking#Outdated
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Angela Nathaniel
(@angelajnat) reported
from
Ashton-under-Lyne, England
@HSBC_UK new customer feedback!!! Make sure your staff verify customers so they know who they are speaking with and not divulge account information 🤔not a very good experience!!!!
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Adam Carney
(@adamrcarney) reported
from
Salford, England
Once again, @HSBC_UK & it’s terrible service. 23 minutes of being transferred from department to department & being hold.. then they cut me off.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Riyadh Kazim
(@ridkzm) reported
@HSBC_UK hi, I’m still receiving statements and what seems to be charges on my account!! I tried to reach out to you long time ago via email and Twitter as u can see, to ensure my account is closed, but no help!! Pls be aware that I’ve finished my study in UK since 2014. Pls help
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Simon Hickling
(@SimonHickling) reported
@HSBC_UK 2 days later - and no comment. And no reply to DM. So further demonstration of your level of customer service and customer care.
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Suzy Q
(@KnittedLamb) reported
@catfromspace @HSBC_UK Thanks, basically she gave the wrong information on the phone. The had froze online and telephone banking not the account. It steams from the issue we had with them earlier this year which was supposed to be sorted out. It’s fixed now (hopefully)
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Mark Catchlove
(@markcatchlove) reported
@paullewismoney @HSBC_UK The consequences of banks closing branches or converting branches to digital only are starting to be felt widely - I don't know how people who have no support manage
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Beachboi
(@Beachboi9) reported
@HSBC_UK @LBC 2/2 Still on the call with advisor who refuses to help and just goes silent. You’d rather let them be a victim of fraud. You should ask @LloydsBank how to do things properly when it comes to safeguarding vulnerable people from financial abuse.
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Hannah
(@HannahD61014) reported
@HSBC_UK Apparently your colleagues on that number don't want to help me get my hard earned minimum care wage back into my bank.....
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Mark Catchlove
(@markcatchlove) reported
So, apparently my 86 year old just about mobile MIL will have to travel 20 miles to a @HSBC_UK just to make an appointment. It is impossible to contact them by phone as she is hard of hearing and they never answer. She cannot do it online! This is discrimination @paullewismoney
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Denevi Atcheson
(@MigraineMedic) reported
@HSBC_UK the bank who needs to speak to somebody who doesn't speak English to book them an appointment to go into the bank to book an appointment and refuses to speak to an interpreter on their behalf. No help or common sense for refugees here. Guess we'll have to bank elsewhere!
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Dominic Dean
(@DrDominicDean) reported
@HSBC_UK I've now done so. I do want to reiterate publicly how unhelpful the service provided over the phone has been. Having to resort to Twitter to get something sorted is not good even if it does ultimately help.
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Jake Morrison
(@EiJake) reported
@HSBC_UK I'm unable to access the 'Business UK' app on iOS16 it just doesn't open. I need access to pay our bills and then wages next week. Please can you advise.