HSBC status: access issues and outage reports

Problems in the last 24 hours in Stockport, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stockport, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Stockport, England

Latest outage, problems and issue reports in Stockport and nearby locations:

• 
  Phil Maylor 🌹🐝 🇺🇦 (@Maylor) reported 3 seconds ago from Salford, England

  @bankwithsmile @HSBC_UK @bankwithsmile Also worth noting it took over a week for your team to even agree to send a replacement card after I first let them know it hadn't arrived. They sent me two follow up messages asking, each of which took another 2-3 working days for a response from your end.

• 
  Niki Dugdale (@DugdaleNiki) reported 1 minute ago from Ashton-under-Lyne, England

  @HSBC_UK been waiting for 1 hour now on the "customer service" line! As a potential new customer, this does not fill me with hope!

• 
  Sarah taylor (@SarahTrafford77) reported 2 minutes ago from Manchester, England

  @HSBC_UK cannot log in to my banking app is there problems again? Payday and I can’t do anything at all

• 
  Kristoffer Tsinontas (@krisminime) reported 3 minutes ago from Stockport, England

  @HSBC_UK Hi. The public beta for iOS15 came out yesterday and your app isn’t compatible. All my other banking apps are. When will the app be updated to support iOS15? Thanks.

• 
  Elaine Edwards (@ElaineEdwards13) reported 20 minutes ago from Bolton, England

  @RichardKennedy @cooda @HSBC_UK Hopefully they will fix it soon

• 
  Angela Nathaniel (@angelajnat) reported 20 minutes ago from Ashton-under-Lyne, England

  @HSBC_UK new customer feedback!!! Make sure your staff verify customers so they know who they are speaking with and not divulge account information 🤔not a very good experience!!!!

• 
  THE END GAME (@SALMAN_1562) reported 22 minutes ago from Salford, England

  Disgusted with @HSBC @HSBC_UK customer services. Lack of ownership and zero empathy with the audacity to try and make you feel like you’re in the wrong. Sort your staffs and training out!

• 
  Pamela Higgins (@SpamellaB) reported 23 minutes ago from Manchester, England

  @HSBC_UK hi there, I've lost my purse and don't have the app on my new phone so I can't log in to mobile banking or call as I don't have my HSBC card, please help I need to freeze / cancel it ASAP!

• 
  Miss.Viktoria.Quinn (@ViktoriaQuinn) reported 23 minutes ago from Manchester, England

  Goodbye @HSBC_UK you’ve been failing me since 2006 with your bad customer service and outdated policies. Hello @StarlingBank with your excellent reviews and the fact you were founded by a woman!

• 
  Adam Carney (@adamrcarney) reported 25 minutes ago from Salford, England

  New low for @HSBC_UK customer service. After again being told to speak with their online chat service to order a new bank card, they confirmed it would be sent out. I chase this up today and they have told me that no card has been ordered and I should called up. #Awful

• 
  Elaine Edwards (@ElaineEdwards13) reported 28 minutes ago from Bolton, England

  @HSBC_UK is there an issue with your bill payments as it looks like my staff haven't been paid yet it shows as all payments have gone out

• 
  debbie ellis (@Asupremeshot) reported 30 minutes ago from Manchester, England

  @HSBC_UK your customer services are pretty much non existent. 2 hours wait on the phone to be cut off. Money has not be transferred for 34 days - total disgrace

• 
  Emma Lansley (@EmmaLansley) reported 33 minutes ago from Salford, England

  @HSBC_UK @bonezy06 I’m having the same issue since the iOS update and I’m not using low power mode. @HSBC_UK

• 
  Adam Carney (@adamrcarney) reported 34 minutes ago from Salford, England

  Once again, @HSBC_UK & it’s terrible service. 23 minutes of being transferred from department to department & being hold.. then they cut me off.

• 
  Cory B (@MrCoryB) reported 37 minutes ago from Manchester, England

  @HSBC_UK is it possible to pay something off a HSBC credit card via the HSBC app or do I need to log in via desktop? I’ve just done a balance transfer but can’t see where I’d go to pay a some off each month on the app?

• 
  Jonathan Hodgson (@Jonathan1922) reported 48 minutes ago from Wilmslow, England

  Dear @HSBC_UK Your security protocols are impossible to navigate. I cant access my account at all. What is the number to speak to a real person in the UK who I have a fighting chance of being able to understand? #pissedoff

• 
  Naomi Short (@nome0071) reported 49 minutes ago from Sale, England

  @HSBC_UK app appears down, any update for users?

• 
  Phil Maylor 🌹🐝 🇺🇦 (@Maylor) reported 50 minutes ago from Salford, England

  @bankwithsmile It's only been 7 working days, so it's got until tomorrow. There was no point in you sending a replacement now - I've got my @HSBC_UK card and PIN, so I've transferred some money over to that account so I can actually get some cash, ahead of leaving you for good on Monday.

• 
  Matt Jones (@Mattyjay36) reported 50 minutes ago from Sale, England

  @HSBC_UK I contacted you yesterday with a basic enquiry regarding travel insurance. Took me an hour to get through having been cut off twice. Chap I spoke to was supposed to e-mail latest aspect travel policy but hasn’t done. I cannot face trying to call again. Can you help?

• 
  BethSaysRelax (@BethSaysRelax) reported 56 minutes ago from Manchester, England

  .@HSBC_UK 'customer service' is shockingly awful.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dungeons And Joypads (@DungeonsJoypads) reported 7 minutes ago

  @HSBC_UK HSBC asking me to click links sent to me by email is exactly why we are in this mess. I dont click links sent to me by email. If this is the official twitter account, why cant you afford to pay for a check mark? Because virtuous rainbow flags and middle fingers to Elon Musk are more important than protecting your own online identity? How very noble. Absolutely dog **** bank.

• 
  Alex De La Garza (@alex_goteam) reported 11 minutes ago

  @HSBC @HSBC_UK please do the right thing and help Penny with her account!

• 
  Christian Lam (@ChristianL94056) reported 13 minutes ago

  @HSBC_UK @CleansedTweets NO DMs this is to be resolved on X, and customer waives confidentiality

• 
  Windsurf.KE ☀️ (@XRPinKE) reported 13 minutes ago

  @HSBC_UK @CleansedTweets lol @HSBC_UK you treated me like **** as well. I hope you get punished by the ombudsman and stop treating us expats like ****. Given the banks origins you should be the first choice bank for UK expats. Now you are a liability and will lose a lot of deposits

• 
  Neil Sweeney (@NeilSweene20948) reported 14 minutes ago

  @HSBC_UK I have a business account and can't access no one to contact this is very por service is am unable to make any payments

• 
  Gaurav Yadav (@GauravYadav0608) reported 16 minutes ago

  @HSBC_IN @HSBC @HSBC_UK Terrible customer service and completely ineffective phone banking support. Reverse my charges occurred on my card Card ending 9340

• 
  Mohit (@MohitxDunedain) reported 16 minutes ago

  @HSBC_UK I need some help with my account. Is there an email address I can reach out to or shall I DM you?

• 
  Jamie Williams (@AstroJamie_) reported 26 minutes ago

  @HSBC @HSBC_UK please can I speak to your customer service about a switch offer?

• 
  Kaey (@ThatGuyKaey) reported 28 minutes ago

  @Archiemurp @HSBC_UK Oh ****, didn’t know they do this 🫣

• 
  meham (@mandyhamil99817) reported 29 minutes ago

  @DailyMail Dear god @HSBC_UK is this the type of person you have working for you?