HSBC status: access issues and outage reports

Problems in the last 24 hours in Stockport, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stockport, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Stockport, England

The most recent HSBC outage reports came from the following cities: Manchester.

City	Problem Type	Report Time
Manchester	Website	27 days ago
Manchester	Mobile App	7 months ago
Macclesfield	Mobile App	7 months ago
Manchester	Transactions	8 months ago
Stockport	Mobile App	1 year ago
Manchester	Website	1 year ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HSBC Issues Reports Near Stockport, England

Latest outage, problems and issue reports in Stockport and nearby locations:

• 
  Elaine Edwards (@ElaineEdwards13) reported 3 minutes ago from Bolton, England

  @HSBC_UK is there an issue with your bill payments as it looks like my staff haven't been paid yet it shows as all payments have gone out

• 
  Emma Lansley (@EmmaLansley) reported 3 minutes ago from Salford, England

  @HSBC_UK @bonezy06 I’m having the same issue since the iOS update and I’m not using low power mode. @HSBC_UK

• 
  Sarah taylor (@SarahTrafford77) reported 3 minutes ago from Manchester, England

  @HSBC_UK cannot log in to my banking app is there problems again? Payday and I can’t do anything at all

• 
  Pamela Higgins (@SpamellaB) reported 4 minutes ago from Manchester, England

  @HSBC_UK hi there, I've lost my purse and don't have the app on my new phone so I can't log in to mobile banking or call as I don't have my HSBC card, please help I need to freeze / cancel it ASAP!

• 
  Phil Maylor 🌹🐝 🇺🇦 (@Maylor) reported 11 minutes ago from Salford, England

  @bankwithsmile It's only been 7 working days, so it's got until tomorrow. There was no point in you sending a replacement now - I've got my @HSBC_UK card and PIN, so I've transferred some money over to that account so I can actually get some cash, ahead of leaving you for good on Monday.

• 
  chava erlanger (@chavasart) reported 11 minutes ago from Manchester, England

  @HSBC_UK The worst Internet banking ! and worst customer service are we still stuck in the 1990s??? Since when do you need in year 2022 to print out a form to reset your Internet banking? I thought you went paperless and are conscious of the environment?##Internetbanking#Outdated

• 
  Adam Carney (@adamrcarney) reported 13 minutes ago from Salford, England

  Once again, @HSBC_UK & it’s terrible service. 23 minutes of being transferred from department to department & being hold.. then they cut me off.

• 
  Elaine Edwards (@ElaineEdwards13) reported 20 minutes ago from Bolton, England

  @RichardKennedy @cooda @HSBC_UK Hopefully they will fix it soon

• 
  Miss.Viktoria.Quinn (@ViktoriaQuinn) reported 23 minutes ago from Manchester, England

  Goodbye @HSBC_UK you’ve been failing me since 2006 with your bad customer service and outdated policies. Hello @StarlingBank with your excellent reviews and the fact you were founded by a woman!

• 
  Adam Carney (@adamrcarney) reported 24 minutes ago from Salford, England

  New low for @HSBC_UK customer service. After again being told to speak with their online chat service to order a new bank card, they confirmed it would be sent out. I chase this up today and they have told me that no card has been ordered and I should called up. #Awful

• 
  Niki Dugdale (@DugdaleNiki) reported 24 minutes ago from Ashton-under-Lyne, England

  @HSBC_UK been waiting for 1 hour now on the "customer service" line! As a potential new customer, this does not fill me with hope!

• 
  Matt Jones (@Mattyjay36) reported 30 minutes ago from Sale, England

  @HSBC_UK I contacted you yesterday with a basic enquiry regarding travel insurance. Took me an hour to get through having been cut off twice. Chap I spoke to was supposed to e-mail latest aspect travel policy but hasn’t done. I cannot face trying to call again. Can you help?

• 
  THE END GAME (@SALMAN_1562) reported 32 minutes ago from Salford, England

  Disgusted with @HSBC @HSBC_UK customer services. Lack of ownership and zero empathy with the audacity to try and make you feel like you’re in the wrong. Sort your staffs and training out!

• 
  Kristoffer Tsinontas (@krisminime) reported 38 minutes ago from Stockport, England

  @HSBC_UK Hi. The public beta for iOS15 came out yesterday and your app isn’t compatible. All my other banking apps are. When will the app be updated to support iOS15? Thanks.

• 
  Jonathan Hodgson (@Jonathan1922) reported 43 minutes ago from Wilmslow, England

  Dear @HSBC_UK Your security protocols are impossible to navigate. I cant access my account at all. What is the number to speak to a real person in the UK who I have a fighting chance of being able to understand? #pissedoff

• 
  Naomi Short (@nome0071) reported 44 minutes ago from Sale, England

  @HSBC_UK app appears down, any update for users?

• 
  Jojo Chinaski aka Joanna Elizabeth Phillips (@jojochinaski) reported 45 minutes ago from Manchester, England

  The only time @HSBC_UK have bothered to block my card is when I joined @Cobratate 's platform. QQ, do the @irishtravellers have a website? They're in town as luck would have it! Eyes alive, boys. You saved my life, I'm gonna buy Ur donuts x

• 
  Cory B (@MrCoryB) reported 46 minutes ago from Manchester, England

  @HSBC_UK is it possible to pay something off a HSBC credit card via the HSBC app or do I need to log in via desktop? I’ve just done a balance transfer but can’t see where I’d go to pay a some off each month on the app?

• 
  debbie ellis (@Asupremeshot) reported 51 minutes ago from Manchester, England

  @HSBC_UK your customer services are pretty much non existent. 2 hours wait on the phone to be cut off. Money has not be transferred for 34 days - total disgrace

• 
  Phil Maylor 🌹🐝 🇺🇦 (@Maylor) reported 60 minutes ago from Salford, England

  @bankwithsmile @HSBC_UK @bankwithsmile It took over a week for your team to agree to send a 2nd replacement card after I first let them know 1st hadn't arrived. They sent me two follow up messages asking if the 1st had arrived, each of which took another 2-3 working days for a response from you.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Pratik Bhongade (@mpratik02) reported 7 minutes ago

  Hey @HSBC_UK , can you imagine if someone needs to get a 6 months up to date bank statement for his account he needs to chat or call customer service, they raise a request and ask you to wait for 2 days, it’s been 5 days I asked for the statement and still waiting. It should a simple date filter in the app to get the statement, don’t you think so? I recon, I am bit frustrated now with this amazing service.

• 
  Helen Todd (@HelenTodd3) reported 7 minutes ago

  @jckchn88 @HSBC_UK Hi, spent 50 mins on hold to be told every UK customer received this in error and there is no issue with your cards. The woman told me I was ok to unfreeze my card. Hope that helps #HSBC #ApplePay

• 
  Linda Seeley (@lindawba) reported 8 minutes ago

  @TeddyLeppington @HSBC_UK Did they say it can take up to 70 days? I've been chasing my money for several weeks without success. It's with them I believe but not showing in my account. I hope the ISA transfer out team is more competent because once it's there I'm taking it out. Disgraceful service.

• 
  Teddy (Theodora) Leppington (@TeddyLeppington) reported 9 minutes ago

  @HSBC_UK Not sure why I'm a customer. Bring back the days of The Midland. Up to 70 days for an ISA transfer in? Nationwide. Mum's done in a day. Money sitting in my last bank's holding account. I'm earning NOTHING! Branch sent a complaint in April. 1 email. We haven't sorted it

• 
  Dawnin 27/9@LFC❤⚽️ 🇺🇦🌻 (@dawniedavidson) reported 10 minutes ago

  @HSBC_UK at some point banks need to accept that some clients need actual help to set up accounts rather than do a bit, send them away, when client receives emails and no clue what they are supposed to do esp when they are using old mobile devices, no clue how to upload info

• 
  Luke Holbrook (@Holbrookshots) reported 12 minutes ago

  @HSBC_UK hi guys. Is it possible to get a custom bank statement generated? A support agent told me yesterday that it was possible, but now another one is saying it isn’t. It’s 2026 & other banks do this - especially since it’s for a business loan application.

• 
  Mark (@MorganMF9867) reported 12 minutes ago

  @HSBC_UK @vickic1984 Their customer service is sadly lacking. I manage my brother's account under a power of attorney, and @HSBC_UK make it as difficult as possible for me. Sorry for your loss.

• 
  Tim Huckle (@timhuckle) reported 13 minutes ago

  @kyle213187 @HSBC_UK Also. Seems to be a glitch.

• 
  John Spencer Williams • F**k Work Let’s Play (@johnsw) reported 19 minutes ago

  @stephenpratley @HSBC_UK The fact the HSBC biz app still has no notifications and their card has no Apple Pay support tells you everything about their care for customers. They don’t give a ****.

• 
  White Apathy (@fundcruncher) reported 21 minutes ago

  @HSBC_UK You seem very confused. "Sorry, there was a problem on our end" - YOUR end.