HSBC status: access issues and outage reports

Problems in the last 24 hours in Mellor, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Mellor, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Mellor, England

Latest outage, problems and issue reports in Mellor and nearby locations:

• 
  Hannah Monaghan (@Mrs_H_Monaghan) reported 5 minutes ago from Bury, England

  The functionality to setup standing orders is shocking on your app and on desktop @HSBC_UK, impossible to set up! Even your online bot couldn’t help.

• 
  knitswithbeer🧶🐝🏳️‍🌈Stay Home (@Knitswithbeer) reported 16 minutes ago from Euxton, England

  So @HSBC_UK sent me a letter about an account I believed was closed; Can't sort via Online Help as the bot is useless Can't do over the phone as I don't have the number the automated voice needs Can't do in branch* as both Chorley and Leyland are closed *nearest is Preston

• 
  Gillian Fielding (@g_fielding) reported 22 minutes ago from Rawtenstall, England

  @HSBC_UK what’s happening with your call centre? On hold for ages then it drops. We need to get a transaction completed in the next 20 minutes. Help please!!!

• 
  Susan B ******* (@sbrionyc) reported 24 minutes ago from Walton le Dale, England

  @HSBC_UK are you down tonight..daughter can't load

• 
  Andrea Webster (@AndreaWeb81) reported 43 minutes ago from Mellor, England

  @HSBC_UK NOT A CHANCE!!! The Bank is a complete NO NO for "help" they just help themselves!

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  David Corner (@Dave_Corner) reported 6 minutes ago

  @HSBC_UK your app isn't working. Cannot pay in cheques "licence has expired" someone hasnt paid the bill tut tut thats embarrassing for you!

• 
  John Spencer Williams • F**k Work Let’s Play (@johnsw) reported 9 minutes ago

  @stephenpratley @HSBC_UK The fact the HSBC biz app still has no notifications and their card has no Apple Pay support tells you everything about their care for customers. They don’t give a ****.

• 
  NeuralNerdz (@NeuralNerdz) reported 11 minutes ago

  @HSBC_UK I'm a new customer moving from Canada to London. My app is approved but I'm getting 'Service Unavailable' on the final mobile banking setup step. I have screenshots—where can I send them?

• 
  Kulpreet Khanna (@kulpreetkhanna) reported 11 minutes ago

  @HSBC_UK Hi, I want to share some feedback. I am really disappointed with the place of response on the Premier chat. It takes more than 45 mins to explain the problem to your team and the final response is usually call our number. Very poor experience over the last two times.

• 
  Dan (@dmk_dann) reported 15 minutes ago

  @financialombuds @HSBC_UK have held my funds two months now claiming my account is under review i cannot access my salary yet i provided all details required kindly assist

• 
  Owen Richards (@TheGreenG0blin) reported 16 minutes ago

  @HSBC_UK you must have the absolute worst customer service of any bank in the uk!

• 
  Mike Tims (@Mike_Tims) reported 18 minutes ago

  @HSBC_UK my god - an hour talking to agents on here who cant under stand my issue and have just advised to go back to the app where the chat bot can’t understand anything and nobody in real customer services can make a call to a customer apparently…..

• 
  prem sai charan (@premsaicharan) reported 18 minutes ago

  @HSBC_UK Do NOT use @HSBC. Their customer care is completely incompetent. Dealt with an agent who didn't understand a word I was saying and just blocked my account out of nowhere. Worst customer service ever. #BadService #HSBC

• 
  TS (@PZR311067) reported 21 minutes ago

  @HSBC_UK @rosieerooo22 Same with us, a/c upgrade on joint account, did 5 Hard searches each on our credit file because you upgraded to wrong account, and to fix it you did more, complaints team a joke, now with FOS to sort as in one go you have destroyed a perfect credit rating.

• 
  White Apathy (@fundcruncher) reported 26 minutes ago

  @HSBC_UK Please fix your android app - this is not helpful: Chat with us Something went wrong Sorry, there was a problem on our end (Code: 1007)