HSBC status: access issues and outage reports

Problems in the last 24 hours in Mellor, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Mellor, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Mellor, England

Latest outage, problems and issue reports in Mellor and nearby locations:

• 
  knitswithbeer🧶🐝🏳️‍🌈Stay Home (@Knitswithbeer) reported 43 minutes ago from Euxton, England

  So @HSBC_UK sent me a letter about an account I believed was closed; Can't sort via Online Help as the bot is useless Can't do over the phone as I don't have the number the automated voice needs Can't do in branch* as both Chorley and Leyland are closed *nearest is Preston

• 
  Gillian Fielding (@g_fielding) reported 44 minutes ago from Rawtenstall, England

  @HSBC_UK what’s happening with your call centre? On hold for ages then it drops. We need to get a transaction completed in the next 20 minutes. Help please!!!

• 
  Andrea Webster (@AndreaWeb81) reported 48 minutes ago from Mellor, England

  @HSBC_UK NOT A CHANCE!!! The Bank is a complete NO NO for "help" they just help themselves!

• 
  Susan B ******* (@sbrionyc) reported 51 minutes ago from Walton le Dale, England

  @HSBC_UK are you down tonight..daughter can't load

• 
  Hannah Monaghan (@Mrs_H_Monaghan) reported 52 minutes ago from Bury, England

  The functionality to setup standing orders is shocking on your app and on desktop @HSBC_UK, impossible to set up! Even your online bot couldn’t help.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Allan S (@AllanS63097043) reported 5 minutes ago

  @HSBC_UK Shockingly slow service. The buyer of my property has been waiting 3 weeks for their mortgage offer 😳

• 
  Bhavesh Jain (@Bhavesh02854467) reported 7 minutes ago

  @HSBC @HSBC_UK Applied for couple of positions through careers section on website. Got mail after 2 long months stating application declined that too without providing any reason. Can we call it unprofessionalism of highest standards ? #hsbc #Careers

• 
  KDL (@lawry_kevin) reported 15 minutes ago

  @HSBC_UK Been a customer over 50 years got scammed byca rouge trader police I evolved Trading standards gitca crime number Phoned my bank up to stop one of the payments They said no and told me why didn't research the trader Not happy very poor service

• 
  𝗞𝗮𝗿𝗶𝘀𝘀 🌸 (@Karisspluck) reported 17 minutes ago

  @HSBC_UK Hi, I’ve cancelled my credit card and the app has now signed me out. I still have a document I need to read but can’t access it. Will this be sent to me in the post instead? I’m assuming it just says to cut up the card, but I’m not sure.

• 
  Lynn Hamer (@evilbluebird) reported 19 minutes ago

  2/2 @HSBC_UK do you have any ideas,how you can sort out this mess ? Because as soon as I can access my account,I will be closing it down,due to sub standard customer service. Please let me know what I can do,so I can access my account

• 
  EA (@Trifecta55) reported 20 minutes ago

  @HSBC_UK Hello, it says I cannot delete a saved payee yet last payment to them was last Sunday is this not more than five working days pls help

• 
  Pratik Bhongade (@mpratik02) reported 23 minutes ago

  Hey @HSBC_UK , can you imagine if someone needs to get a 6 months up to date bank statement for his account he needs to chat or call customer service, they raise a request and ask you to wait for 2 days, it’s been 5 days I asked for the statement and still waiting. It should a simple date filter in the app to get the statement, don’t you think so? I recon, I am bit frustrated now with this amazing service.

• 
  Bernardine Kennedy (Maxwell) (@BerniKennedy) reported 23 minutes ago

  @HSBC_UK helping an elderly disabled neighbour report debit card hacking to your fraud line yesterday am was impossible. Guy on phone was useless. Then I took neighbour into his branch and guy there was fantastic. But if I hadn’t been around to take him? Shameful.

• 
  Paul Richardson (@PaulGRichardson) reported 24 minutes ago

  @HSBC_UK hi guys… my Kinetic app has been down for a few days.. any idea when it’s coming back up?

• 
  Anabel Castillo (@ACastilloBast) reported 25 minutes ago

  @HSBC_UK there is no way to do a live chat without your app and i desperately need help in reestablishing access to My account. Any assistance would be appreciated.