HSBC

Is HSBC down in Leeds, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Leeds, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Leeds and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Leeds, England 03/06/2025 11:25

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (47%)

    Mobile App (47%)

  2. Login (16%)

    Login (16%)

  3. Transactions (15%)

    Transactions (15%)

  4. Website (15%)

    Website (15%)

  5. Transfer (7%)

    Transfer (7%)

Community Discussion

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HSBC Issues Reports Near Leeds, England

Latest outage, problems and issue reports in Leeds and nearby locations:

  • craigsaddy Craig Addy (@craigsaddy) reported from Huddersfield, England

    @mushoj8 @HSBC_UK Exactly the same has happened to me too. I can’t do a balance transfer for a new credit card until I get online and they won’t send me login details. The phone team hung up twice. Bizarre. Please help me HSBC, you’re not responding to my DMs

  • family_masih Mas Fam (@family_masih) reported from Leeds, England

    @HSBC_UK your mobile app is not working with IOS 15 beta. Please fix it 😫

  • wakeynumberone robert wood (@wakeynumberone) reported from Wakefield, England

    @HSBC_UK @HSBC Disgusting you are closing the Wakefield branch of hsbc and saying you can get the same service at the post office!! I will now look at swapping to a bank that DOES have a branch in Wakefield. 😡

  • Stevros1988 Daniel Stevanato (@Stevros1988) reported from Leeds, England

    @HSBC_UK Do I have to ring up to register for phone, online and digital banking? My account is open but it's not clear from what I've had in the post if I'm supposed to get my security numbers/login details etc by post or if I need to get it all done over the phone.

  • cazspivey Caroline Spivey (@cazspivey) reported from Gildersome, England

    Took my 9 year old daughter to the bank to withdraw some of HER savings to be told it’s not possible as the counter has closed down and you can’t transfer out of it! Madness @HSBC_UK she can’t access her own money without travelling to a town!

  • craigsaddy Craig Addy (@craigsaddy) reported from Huddersfield, England

    @mushoj8 @HSBC_UK The card has now been cancelled. The entire customer service experience with hsbc has been utterly shambolic.

  • nicfrb Nicolás (@nicfrb) reported from Rothwell, England

    @helicopter_red @HSBC_UK The app is working on beta 7. Beta 8 has been launched yesterday, couldn’t check if it’s also working

  • jukester74 Jennifer Atcheson (@jukester74) reported from Horsforth, England

    @HSBC_UK Hi, been locked out of online banking and really struggling to get back in to accounts. Have been to help page but the screens shown are not what I see on my phone?

  • simonhall1974 Simon Hall The Infamous Infant ❤️✌🏻📷🏉☕ (@simonhall1974) reported from Kippax, England

    @HSBC_UK @rfpa You recommend down grading but then state youre not responsible for data losses.... you are joking??

  • simonhall1974 Simon Hall The Infamous Infant ❤️✌🏻📷🏉☕ (@simonhall1974) reported from Kippax, England

    @HSBC_UK @HSBC your banking app is awful... preventing us from making a genuine payment and in turn causing us potential ramifications payee details ate correct yet your system tells us otherwise.... sort it out !!!!!

  • Attashhh aa86 (@Attashhh) reported from Leeds, England

    @HSBC_UK worst bank ever? Account goes into review and stop all my direct debits from coming out. Had you not been the money launderer go to bank.. maybe not you wouldn’t need to come down so heavy handed on people for no reason.

  • nicfrb Nicolás Frias (@nicfrb) reported from Leeds, England

    @Liberation2005 @iPoof @HSBC_UK I think we still can complain if the app is not working (the only banking app which is not working actually) so I don’t see your point at all. Beta or not beta

  • nicfrb Nicolás Frias (@nicfrb) reported from Leeds, England

    @Liberation2005 @iPoof @HSBC_UK Are you telling me that the bank and developers of THEIR APP aren’t responsables? Who I need to ask to update or fix HSBC UK App? They have a responsibility to provide a good service and a fully working app with or without beta.

  • chrissyell8 chris elliott (@chrissyell8) reported from Wakefield, England

    @HSBC_UK is there an issue with business phone banking as I’ve been on hold for hours over the last few days and need to urgently speak to someone about a payment?!

  • UnshaunSheep Nick Morgan (@UnshaunSheep) reported from Boston Spa, England

    Having a frustrating experience @HSBC_UK adding a signatory to a church account when existing sig. is 86 and not internet savvy. Been told branch no longer offers meetings to sort things out and he must use website. Going in circles & having to consider moving banks. Any advice?

  • macbetinfo macbetinfo (@macbetinfo) reported from Huddersfield, England

    @HSBC_UK @Stonewallhousin Glad I left your **** bank 5yrs ago

  • niruttaraVK ನಿರುತ್ತರ (@niruttaraVK) reported from Huddersfield, England

    Hello @HSBC_UK my banking app doesn’t work on ios16. Please help

  • amitgupta382 Amit Kumar Gupta (@amitgupta382) reported from Bradford, England

    @HSBC_UK I am a full time working professional and visited to your branch but they asked me to apply online. So I have requested for Bank account opening online 2 days back, still haven't got any update on that. Please help. @HSBC

  • suehill77 Sue Hill (@suehill77) reported from Leeds, England

    @HSBC_UK struggling to believe that you haven't offered an option to upload ID via an online portal or similar, now stuck and no one willing to help! Come on @HSBC thought you were better than this, who can help me????

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • Fzeroone2 Fzeroone (@Fzeroone2) reported

    @HSBC_UK Apparently, one can only use this number for the matter to which it relates. Why is there no other alternative method of contact? It's now 67 minutes & no answer. My call is clearly NOT important to you. #HSBC #poor service @financialombuds

  • yvonnegw yvonne gw (@yvonnegw) reported

    @HSBC_UK tried moving app to new tablet after issues with app on phone. Now account is locked and refuses to let me login. Can't use my physical key card as battery has run out. Going round in circles online and on telephone support and losing will to live. Please help.

  • brummie1984 Zoë 🇬🇧 (@brummie1984) reported

    @HSBC_UK Hello I’ve recently had a new phone & I’m trying to access the mobile banking app on my new phone , but the app isn’t letting me generate a secure code for me to scan the QR code, I have been waiting on the phone for 45 minutes to speak to a agent.

  • Loubyduck Louisa Brown 🏳️‍🌈 (@Loubyduck) reported

    @HSBC_UK Not had problems paying with google pay online but i can't verify my card for contactless I'm not receiving any codes?

  • bfitzsimons_ Brian H. Fitzsimons (@bfitzsimons_) reported

    Hi @HSBC_UK is the issue with your app on IOS 12.5.4. App v2.3.9 fixed now? Any idea what the issue was?

  • jma901071 jma (@jma901071) reported

    @HSBC_UK I got the email my account is opened. Can I collect materials in the UK during my stay here? I have to stay for some days and can’t access these materials if they are sent to Chia. Thanks. Tried calling HSBC lines but nothing useful.

  • Tony_Creek Tony Creek (@Tony_Creek) reported

    Another half hour of my life gone talking to @HSBC_UK who contacted me to resolve an issue, only to tell me that they cannot tell me anything about the issue. You could not make it up. I have been with HSBC for 38 years but now will be moving to @NatWest_Help or @Barclays

  • fchibuzo23 angel (@fchibuzo23) reported

    @HSBC_UK @mkjinx1981 @HSBC_UK i cant find my accs n my card is not working

  • TheLeonSpence Leon Spence (@TheLeonSpence) reported

    I thought the terrible customer service during the pandemic was temporary. But it isn’t. @HSBC_UK and genuinely that bad all@of the time.

  • i_prateek Prateek Singhal (@i_prateek) reported

    @HSBC_UK Hi HSBC UK, I am trying to setup my HSBC UK app on my mobile, but I am not getting OTP, please help me out.