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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Boston Spa, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Boston Spa and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (58%)
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Website (18%)
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Login (18%)
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Transactions (3%)
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Transfer (3%)
Community Discussion
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HSBC Issues Reports Near Boston Spa, England
Latest outage, problems and issue reports in Boston Spa and nearby locations:
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Christine Cade
(@Christine_Cade_) reported
from
Harrogate, England
Terrible service from @HSBC_UK unable to resolve an issue and calls cut off after being on hold. No response from online chat. Someone pleas recommend a new bank that actually looks after its customers please!!
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Nick Morgan
(@UnshaunSheep) reported
from
Boston Spa, England
Having a frustrating experience @HSBC_UK adding a signatory to a church account when existing sig. is 86 and not internet savvy. Been told branch no longer offers meetings to sort things out and he must use website. Going in circles & having to consider moving banks. Any advice?
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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1lan_H
(@Shields_High) reported
@HSBC_UK FOUR HOUR Callback Delay (15h15 this afternoon) ONLY TO THEN HANG UP ON ME when I answered and now closing in 25 minutes. 11 Year loyal customer. Shoddy. Appalling. Unacceptable Customer Service and now a day wasted 😡😡😡
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James Arkle
(@JamesArkle) reported
Spent nearly my entire day on hold to @HSBC_UK business banking. Appalling customer service. Thanks
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Vacantlot
(@Vacantlot54) reported
@HSBC_UK Tried to replace my business secure key today, 1h 25m and still no resolution, would you use a service that makes money out of you but makes you wait 1h 25m if you could go elsewhere ? banking system is not fit for purpose
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LDC Via
(@ldcvia) reported
@financialombuds Good morning! A cursory glance at the @HSBC_UK timeline will show that all is not well at the bank - no one can get through. Are there any SLAs around banks resolving queries? (I’ve not had access to my company account for over 2 weeks thanks to their omission).
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Evie Oakford-Harper
(@EvieHarper12) reported
@HSBC_UK I am loosing my patience with your help guides online. I need to reset a digital secure key password but the option doesn't appear in my app (like the screenshot). Your chatbot refers me to the guide.
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Wendy
(@jasperkitten) reported
Sod's law: I waited 75 minutes for a call back after opting for one rather than wait on hold for an @HSBC_UK customer agent earlier. The minute I nipped to the loo, the phone rang. Of course it did. Luckily, literally by the seat of my pants, I managed to answer it....
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David Torrealba Leonard
(@davidtorre151) reported
@HSBC_UK I have a problem with one of your users. I accidentally transferred too much money to a user of your bank and the person did not answer my messages anymore. What should I do? I transferred almost 350 gbp too much
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Jim Butler
(@JimButler57) reported
@HSBC_UK I can send all that and lodge a complaint but I’m more interested in getting my problems resolved !!!!!!!!!! Why have an investigation that is diluting resources further? Stop passing people from pillar to post and put people on front line capable of dealing with matters fully.
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LDC Via
(@ldcvia) reported
@HSBC_UK I emailed 2 days ago, tweeted yesterday. No reply, no acknowledgement. No access to company account 2+ weeks, can’t get through on the phone. All I want is for someone to do what should have been done in the first place: deactivate an old, dead security token.
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Mohammed Sajad
(@mosajad) reported
from
Birmingham, England
@HSBC_UK been on the phone from 3pm. Over 4 hours and you have cut me of 3 times. "busier then usual times" such poor service. Time to move to a more reliable provider. Standards have dropped. 😔 As a business account you clearly don't value.