Is HSBC down in Cardiff, Wales?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (59%)
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Website (18%)
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Login (18%)
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Transactions (3%)
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Transfer (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Bethan Bonsall
(@_BethanB) reported
from
Cardiff, Wales
Hi @HSBC_UK Been on the phone for almost 1.5 hours trying to get through to customer services and been cut off every single time whilst being transferred. This is so frustrating when counter services are being closed and online/telephone banking remain the only options
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Gudrun Waters 🏴🚲
(@GoodyDwr) reported
from
Cardiff, Wales
@HSBC_UK is your mobile banking down? Error message, can’t log in this morning.
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Ade
(@Bubwal) reported
from
Cardiff, Wales
@firstdirecthelp moving to debit m/Card is a bad idea until you can offer the full service to pay cash in. You ever tried paying in cash at @HSBC_UK counter? You literally have to argue with staff who try and force you to pay in via the deposit machine as it is.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah Kay Lowe
(@shkaylowe) reported
@HSBC_UK can someone please help. I have tried calling but I keep getting cut off. I run a recruitment company and payments have left our account this morning but not arrived with anyone. This is very very URGENT - can someone get back to me urgently.
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Rebecca Jane xx
(@rebeccajaneflug) reported
@jessie_eliz @HSBC_UK I’m also having the same problem
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Heidi J
(@heidiJmorris) reported
Oh dear @HSBC_UK the latest update on your banking app is not very user friendly, and is full of typing errors. See 'how do I manage Direct Debits' and also 'Standing Orders'. Relevanty is not a word....
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stephen scott
(@scottynufc_1990) reported
@HSBC_UK Really poor customer service. Taking over an hour to try and get through is shocking! We pay for our business account,and this is shocking! We will be moving banks ASAP!
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Sarah Kay Lowe
(@shkaylowe) reported
@HSBC_UK it’s official you have the worst customer service!If you are looking for a company account - chose a different bank! I made over 60 payments today & only 10% have reached the recipients. The money was taken from the account 6 hrs ago! I been on hold for over 90mins #hsbc
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Graeme
(@notthatGraeme) reported
@HSBC_UK I've explained that taking the documents to a branch is very complicated, and I was promised a call to resolve but instead I just got another ignorant text. You really have turned into bank that has no concept of Customer Service.
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*** WILKINSON
(@YorkSapper) reported
@annegibney48 @HSBC_UK No cos they are ****
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Stoop Kid
(@StoopyDogg) reported
@HSBC_UK take 3 months to respond to a complaint with Customer Service that cant speak English, no wonder they are having to offer incentives to join them, Better putting your Money under your bed.
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Bonnie Newman
(@screenb303) reported
@HSBC_UK no excuse to leave your #businessbanking customers on hold for over 1hr (& counting). Security device is broken so can’t access your services. Your help says call the help desk. Great. You have put up charges and no improvement in #CustomerService @WhichUK @BBCWatchdog
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S Parks
(@parksysp) reported
@HSBC_UK is there an issue with your payment systems? Trying since 9am to make payments through the app but keep getting a message that service isn't available. Can't log into online account as when I try & generate security code through your useless app I just get a black box