Is HSBC down in Cardiff, Wales?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (51%)
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Transactions (18%)
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Website (11%)
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Login (11%)
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Transfer (9%)
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Withdrawals (1%)
Live Outage Map Near Cardiff, Wales
The most recent HSBC outage reports came from the following cities: Caerphilly, Tonypandy, Cardiff and Barry.
| City | Problem Type | Report Time |
|---|---|---|
 Caerphilly |
Login | |
| Tonypandy |
Mobile App | |
| Cardiff |
Mobile App | |
| Barry |
Transactions | |
| Cardiff |
Mobile App | |
| Pontypridd |
Mobile App |
Community Discussion
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HSBC Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Gudrun Waters 🏴🚲
(@GoodyDwr) reported
from
Cardiff, Wales
@HSBC_UK is your mobile banking down? Error message, can’t log in this morning.
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Gill Howells
(@gilliehowells) reported
from
Trethomas, Wales
Tried to open @HSBC_UK childs a/c. As I'm not a customer I need to take her to the branch to apply. No problem if Caerphilly branch was open other than 9.30 - 3.30 Mon to Fri (schooltime) and my other local branches weren't digital & unable to process her application. 🤔
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Ffion Angharad 🌻
(@iamffion) reported
from
Cardiff, Wales
@HSBC_UK Hi, I need a new card reader pin number and haven’t been able to get through on the number for the past week! Any chance you could help please?
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Caroline Davies 🏴
(@CarolineDavies) reported
from
Cardiff, Wales
@ermitjustis @HSBC_UK @firstdirect You’re kidding! All my cards (including HSBC ones) have now changed to this new style. Does that mean I can’t pay in ANY cash? Counter service seems to be a thing of the past.
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Bethan Bonsall
(@_BethanB) reported
from
Cardiff, Wales
Hi @HSBC_UK Been on the phone for almost 1.5 hours trying to get through to customer services and been cut off every single time whilst being transferred. This is so frustrating when counter services are being closed and online/telephone banking remain the only options
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Ade
(@Bubwal) reported
from
Cardiff, Wales
@firstdirecthelp moving to debit m/Card is a bad idea until you can offer the full service to pay cash in. You ever tried paying in cash at @HSBC_UK counter? You literally have to argue with staff who try and force you to pay in via the deposit machine as it is.
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Forensic Resources Ltd (FRL)
(@ForensicFRL) reported
from
Cardiff, Wales
@HSBC_UK @HSBC Can you say when the Business Banking Website will be back up and running please? No ability to log in. #blackscreen
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Ankur Sharma
(@Ankurh) reported
@HSBC_UK trying to talk to your mortgage servicing team and been on hold for close to 100 mins waiting for the next available mortgage associate. Is this how you service your customers?
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Gap Road & Clarion Leaseholder in Merton SW19
(@GapRoad_SW19) reported
@Miss_S_Dunwell @MSE_Deals @HSBC_UK Hmm not that keen on virgin money - believe it or not part of HSBC - ‘First Direct’ brilliant service!
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Chris Dodson
(@c_dodson_thatch) reported
@breadandits @HSBC_UK @Cambridge_Uni And statistically, it is white working class boys who are least likely to go to university. We live in a country which is 85% white, it doesn’t take a lot of figuring out.
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Martyn Collin 🇬🇷🇬🇧
(@MartynCollin) reported
@HSBC_UK been trying to open a secondary current account for my dad with his bank today. Customer service, online, by telephone and in the branch was a complete shambles. Three hours of wasted visit, calls and online help and have still got know where.
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Avril Horn
(@Stitchinscience) reported
@HSBC_UK now on my 3rd call of holding for over 45 minutes to speak to someone. I only want to know how I get a debit card for a Business Internet Banking Account as a secondary user. Can you help on here? #holdingforsolong #lifeistooshortforthis
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marieanne
(@Marieda58304594) reported
@kevmg @HSBC_UK That is just bad bad customer service! It’s obvious it was an error! I had an ERC due when I moved house due to ill health! I just happened to tell them on the phone this was reason for move. Without me askingNationwide cancelled my ERC of £5000 and said they hoped this helped!
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ssssssss
(@breadandits) reported
@c_dodson_thatch @HSBC_UK @Cambridge_Uni White people statistically hold a disproportionate number of positions of power so need less support reaching them, it's not complicated
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Amandeep Gill
(@amandeep86) reported
Hi @HSBC_UK. I have an old fob for Internet Banking login. Do you have a scheme/place to send these back to, so they can be recycled/reused/etc?
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Yonis Jamaal
(@YonisChild) reported
@HSBC_UK why dies it always take so long for you guys to answer phones? You have one of the worst records for this. Hire more stuff or fix customer issues before they arise
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Michael
(@tweetandshort) reported
@kevmg @BreiddenLil @HSBC_UK Did you real ih se your error within a 14 day cooling off period?