HSBC status: access issues and outage reports

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Ffion Angharad 🌻 (@iamffion) reported 16 minutes ago from Cardiff, Wales

  @HSBC_UK Hi, I need a new card reader pin number and haven’t been able to get through on the number for the past week! Any chance you could help please?

• 
  Gudrun Waters 🏴󠁧󠁢󠁷󠁬󠁳󠁿🚲 (@GoodyDwr) reported 16 minutes ago from Cardiff, Wales

  @HSBC_UK is your mobile banking down? Error message, can’t log in this morning.

• 
  Caroline Davies 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@CarolineDavies) reported 22 minutes ago from Cardiff, Wales

  @ermitjustis @HSBC_UK @firstdirect You’re kidding! All my cards (including HSBC ones) have now changed to this new style. Does that mean I can’t pay in ANY cash? Counter service seems to be a thing of the past.

• 
  Bethan Bonsall (@_BethanB) reported 33 minutes ago from Cardiff, Wales

  Hi @HSBC_UK Been on the phone for almost 1.5 hours trying to get through to customer services and been cut off every single time whilst being transferred. This is so frustrating when counter services are being closed and online/telephone banking remain the only options

• 
  Ade (@Bubwal) reported 47 minutes ago from Cardiff, Wales

  @firstdirecthelp moving to debit m/Card is a bad idea until you can offer the full service to pay cash in. You ever tried paying in cash at @HSBC_UK counter? You literally have to argue with staff who try and force you to pay in via the deposit machine as it is.

• 
  Forensic Resources Ltd (FRL) (@ForensicFRL) reported 53 minutes ago from Cardiff, Wales

  @HSBC_UK @HSBC Can you say when the Business Banking Website will be back up and running please? No ability to log in. #blackscreen

• 
  Gill Howells (@gilliehowells) reported 54 minutes ago from Trethomas, Wales

  Tried to open @HSBC_UK childs a/c. As I'm not a customer I need to take her to the branch to apply. No problem if Caerphilly branch was open other than 9.30 - 3.30 Mon to Fri (schooltime) and my other local branches weren't digital & unable to process her application. 🤔

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ((( Andrew Sharp))) #RejoinEU* #FBPA🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@MrBlanding) reported 11 seconds ago

  Why do @HSBC_UK make it impossible to correspond by letter ?? @TheFCA @financialombuds

• 
  Superficialsupermum (@superficialmum) reported 2 minutes ago

  @HSBC_UK Still cannot access my business funds and cannot operate as a business. Back end issue for everyone who switched over from Kinetic (which was all sorted over a week ago) but now cannot access the account.

• 
  Sir FAFO (@TheDevilsDev) reported 4 minutes ago

  @HSBC @HSBC_UK at it again, just had a cancelled subscription taken from my "frozen/locked" card. Absolute piece of **** of a bank, and support even said they weren't authorised.

• 
  :) (@mightselldrugs) reported 4 minutes ago

  @kyle213187 @HSBC_UK I think it's a glitch

• 
  Ad (@Sidaway_) reported 16 minutes ago

  @HSBC_UK think your service is second to none, the app is brilliant, and being able to update my phone number within minutes is a game changer. 👌🏼

• 
  Simon Laskey (@SimonLaskey) reported 19 minutes ago

  @andyward1964 @HSBC_UK Can't login to either the old Kinetic or BIB.

• 
  Tommo 🍻🎸⚽🏏 (@Tom_Read92) reported 19 minutes ago

  @HSBC_UK what options do I have as I'm struggling financially in the next couple of months and I have an ongoing loan, I spoke to someone online and they didn't understand the situation and why I feel so low and the way I do. Can you help me?

• 
  Melanie Owen (@MelanieOwen66) reported 20 minutes ago

  @HSBC_UK having real problems logging onto app on my new phone.

• 
  @BigBaggie20AM3D (@BigBaggie20AM3D) reported 20 minutes ago

  @CleansedTweets @HSBC_UK What happened to your money in the account? How do you access it now to move it to a new bank?

• 
  Elizabeth Hume (@ElizabethHume) reported 22 minutes ago

  @NaomiLWood @HSBC_UK That is so annoying. Had a similar problem recently.The frustration is so real and practically physical as one gets more and more stressed. Good luck.