Is HSBC down in Cardiff, Wales?
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If you are having issues, please submit a report below.
The latest reports from users having issues in Cardiff come from postal codes CF11.
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (59%)
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Website (18%)
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Login (15%)
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Transactions (7%)
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Withdrawals (1%)
Live Outage Map Near Cardiff, Wales
The most recent HSBC outage reports came from the following cities: Pontyclun, Cardiff and Weston-super-Mare.
| City | Problem Type | Report Time |
|---|---|---|
 Pontyclun |
Website | |
| Cardiff |
Mobile App | |
| Weston-super-Mare |
Mobile App | |
| Cardiff |
Transactions | |
| Cardiff |
Website | |
| Caerphilly |
Login |
Community Discussion
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HSBC Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Gill Howells
(@gilliehowells) reported
from
Trethomas, Wales
Tried to open @HSBC_UK childs a/c. As I'm not a customer I need to take her to the branch to apply. No problem if Caerphilly branch was open other than 9.30 - 3.30 Mon to Fri (schooltime) and my other local branches weren't digital & unable to process her application. 🤔
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Caroline Davies 🏴
(@CarolineDavies) reported
from
Cardiff, Wales
@ermitjustis @HSBC_UK @firstdirect You’re kidding! All my cards (including HSBC ones) have now changed to this new style. Does that mean I can’t pay in ANY cash? Counter service seems to be a thing of the past.
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Ade
(@Bubwal) reported
from
Cardiff, Wales
@firstdirecthelp moving to debit m/Card is a bad idea until you can offer the full service to pay cash in. You ever tried paying in cash at @HSBC_UK counter? You literally have to argue with staff who try and force you to pay in via the deposit machine as it is.
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Ffion Angharad 🌻
(@iamffion) reported
from
Cardiff, Wales
@HSBC_UK Hi, I need a new card reader pin number and haven’t been able to get through on the number for the past week! Any chance you could help please?
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Forensic Resources Ltd (FRL)
(@ForensicFRL) reported
from
Cardiff, Wales
@HSBC_UK @HSBC Can you say when the Business Banking Website will be back up and running please? No ability to log in. #blackscreen
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Bethan Bonsall
(@_BethanB) reported
from
Cardiff, Wales
Hi @HSBC_UK Been on the phone for almost 1.5 hours trying to get through to customer services and been cut off every single time whilst being transferred. This is so frustrating when counter services are being closed and online/telephone banking remain the only options
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Gudrun Waters 🏴🚲
(@GoodyDwr) reported
from
Cardiff, Wales
@HSBC_UK is your mobile banking down? Error message, can’t log in this morning.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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V Man
(@Verno1983) reported
@HSBC_UK customer support is absolutely shocking. I always thought they were one of the best banks out there but beginning to think otherwise. Might be time to switch banks 🤔
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Gregory
(@GregoryGrimble) reported
Continuous and very unnecessary professional abuse from @HSBC_UK Even a Lawyer hasn't ever dealt with this amount of blatant disregard of a customer who also happens to be less abled. Abysmal.
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Laurence Townsend
(@LaurenceTowns11) reported
@wmarybeard @HSBC_UK My favourite is 'currently we are exceptionally busy ...' every company I call says the same. They're the nice ones. Many are online only and if one's issue is not on the options menu one is stuffed.
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Nigel Atter MSc
(@nigel_atter) reported
@wmarybeard @HSBC_UK I contacted a well known bank 2 report live case of fraud. Iike talking 2 brick wall 4 all the good they did. “We are not aware of a problem..” “ I’ve just reported it to you!!!!” Nothing, nada. Account was open to fraud over night and only closed when I went to the branch!
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sgoldsmith64
(@sgoldsmith641) reported
@HSBC_UK trying to book an appointment online to attend local branch, got a message saying 'error' 'relaunch'. Called customer service, got someone in Asia hardly spoke English and hadn't a clue how to book me an appointment. Chat not working either. How dare you 😡
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Angie (Littlevoice) & Zara 😻🐾 (the boss!) 😻 💙
(@coombes_angie) reported
@HSBC_UK good morning is anyone else having issues with their mobile Internet banking app? Mine hasn't been working for 3 days?
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Sue Cooke
(@sucooke) reported
@HSBC_UK I have tried live chat. It tells me to phone. I try phoning, and simply get a message saying lines are busy, try later. No use or help at all.
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David Webster
(@trigwebster) reported
@HSBC_UK when will you fix your app so that it works with iOS 16 beta? All my other apps including banking apps work!
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Rajvinder Kular
(@MidnightKular) reported
@HSBC_UK The Business Online Banking has stopped working on my laptop and phone since yesterday. The sign in dialogue box does not appear on the login screen. Has a change been made to the platform since yesterday??
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scarlett
(@scarIettklss) reported
@HSBC_UK hello, you blocked my card!! i’m travelling abroad and now have no access to my account. i have no access to money! help. i can’t call you because i am abroad and I don’t have a sim card