Is HSBC down in Cardiff, Wales?
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The latest reports from users having issues in Cardiff come from postal codes CF11.
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (57%)
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Website (16%)
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Login (13%)
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Transactions (12%)
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Transfer (1%)
Live Outage Map Near Cardiff, Wales
The most recent HSBC outage reports came from the following cities: Cardiff.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Transactions | |
| Cardiff |
Website | |
| Caerphilly |
Login | |
| Tonypandy |
Mobile App | |
| Cardiff |
Mobile App | |
| Barry |
Transactions |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Bethan Bonsall
(@_BethanB) reported
from
Cardiff, Wales
Hi @HSBC_UK Been on the phone for almost 1.5 hours trying to get through to customer services and been cut off every single time whilst being transferred. This is so frustrating when counter services are being closed and online/telephone banking remain the only options
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Ffion Angharad 🌻
(@iamffion) reported
from
Cardiff, Wales
@HSBC_UK Hi, I need a new card reader pin number and haven’t been able to get through on the number for the past week! Any chance you could help please?
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Ade
(@Bubwal) reported
from
Cardiff, Wales
@firstdirecthelp moving to debit m/Card is a bad idea until you can offer the full service to pay cash in. You ever tried paying in cash at @HSBC_UK counter? You literally have to argue with staff who try and force you to pay in via the deposit machine as it is.
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Forensic Resources Ltd (FRL)
(@ForensicFRL) reported
from
Cardiff, Wales
@HSBC_UK @HSBC Can you say when the Business Banking Website will be back up and running please? No ability to log in. #blackscreen
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Caroline Davies 🏴
(@CarolineDavies) reported
from
Cardiff, Wales
@ermitjustis @HSBC_UK @firstdirect You’re kidding! All my cards (including HSBC ones) have now changed to this new style. Does that mean I can’t pay in ANY cash? Counter service seems to be a thing of the past.
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Gudrun Waters 🏴🚲
(@GoodyDwr) reported
from
Cardiff, Wales
@HSBC_UK is your mobile banking down? Error message, can’t log in this morning.
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Gill Howells
(@gilliehowells) reported
from
Trethomas, Wales
Tried to open @HSBC_UK childs a/c. As I'm not a customer I need to take her to the branch to apply. No problem if Caerphilly branch was open other than 9.30 - 3.30 Mon to Fri (schooltime) and my other local branches weren't digital & unable to process her application. 🤔
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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datazuum
(@datazuum) reported
@HSBC_UK @HSBC the official line "we can't give you a time when we will call back" Me: my company depends on this new account HSBC "lodge a complaint" Me: "what will happen?" HSBC "nothing, no investigation" Me: "what's the point then?" worst customer exp!
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Shane McCracken
(@ShaneMcC) reported
Oh @HSBC_UK you're a devious wee bunch aren't you? I call when you're open and your operator transfers me to a closed office. Nice work. Really customer focused.
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Carl Pickering
(@CarlPickering) reported
@ForrisHilier @HSBC_UK Yes but I pay for the service and would pay more of it were decent quality. It isn't though.
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Kurdy
(@PropellaLugosi) reported
@HSBC_UK @ChangePlease I'm ashamed to bank with you. I will be taking my money and my bank account elsewhere. You go on about how much you care yet you invest in arms to help with the illegal occupation of Palestine. You're awful. #FreePalestine
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datazuum
(@datazuum) reported
@HSBC_UK @HSBC are there Raspberry Awards for the worst customer experience? If so, then you should definitely win the top award for the MOST ATROCIOUS CUSTOMER EXP across the globe! All I want is to run my business and you don't seem to give two hoots!
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anthonychopra
(@anthonychopra) reported
@HSBC_UK .. u lot want to chat via chat for me to close my bank account. It’s Totally pathetic. i Login with my app & press request to shut then unlike other banks you want me to chat to a real person!! i will be grumpy about what country U invest our money in. 😡👎🏽
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Wingyee
(@missbrightside8) reported
@HSBC_UK opened an advanced account two weeks ago and can’t access online banking as no telephone ID and can’t activate debit card. No access to money and old account closed. Customer service unhelpful and asked me to wait, no indication as to how long!!
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Pinners
(@PlNNERS) reported
Seriously done with @HSBC_UK and their complete inability to manage Premier accounts or credit cards properly. Absolutely useless so called "premier" service.
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Carl Pickering
(@CarlPickering) reported
@HSBC_UK Tried using the chat service. It's down of course. WE CAN'T WORK LIKE THIS. I complained about the awful interactions on the anti money laundering scheme where you threatened to shut our account down but had to chase and chase for months. THE COMPLAINT WAS NEVER DEALT WITH
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datazuum
(@datazuum) reported
The worst customer experience from a company and they have the audacity to ask you to attend their digital transformation summit! Useless @HSBC_UK can't even open an account and my company suffers due to it. But who cares HSBC don't!