Is HSBC down in Cardiff, Wales?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (62%)
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Website (19%)
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Login (12%)
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Withdrawals (4%)
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Transfer (4%)
Live Outage Map Near Cardiff, Wales
The most recent HSBC outage reports came from the following cities: Newport.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Transfer | |
| Pontyclun |
Website | |
| Cardiff |
Mobile App | |
| Weston-super-Mare |
Mobile App | |
| Cardiff |
Transactions | |
| Cardiff |
Website |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Gill Howells
(@gilliehowells) reported
from
Trethomas, Wales
Tried to open @HSBC_UK childs a/c. As I'm not a customer I need to take her to the branch to apply. No problem if Caerphilly branch was open other than 9.30 - 3.30 Mon to Fri (schooltime) and my other local branches weren't digital & unable to process her application. 🤔
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Ffion Angharad 🌻
(@iamffion) reported
from
Cardiff, Wales
@HSBC_UK Hi, I need a new card reader pin number and haven’t been able to get through on the number for the past week! Any chance you could help please?
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Bethan Bonsall
(@_BethanB) reported
from
Cardiff, Wales
Hi @HSBC_UK Been on the phone for almost 1.5 hours trying to get through to customer services and been cut off every single time whilst being transferred. This is so frustrating when counter services are being closed and online/telephone banking remain the only options
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Ade
(@Bubwal) reported
from
Cardiff, Wales
@firstdirecthelp moving to debit m/Card is a bad idea until you can offer the full service to pay cash in. You ever tried paying in cash at @HSBC_UK counter? You literally have to argue with staff who try and force you to pay in via the deposit machine as it is.
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Forensic Resources Ltd (FRL)
(@ForensicFRL) reported
from
Cardiff, Wales
@HSBC_UK @HSBC Can you say when the Business Banking Website will be back up and running please? No ability to log in. #blackscreen
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Gudrun Waters 🏴🚲
(@GoodyDwr) reported
from
Cardiff, Wales
@HSBC_UK is your mobile banking down? Error message, can’t log in this morning.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Fiona Hosford LRSM BaHons
(@HarpSussex) reported
@HSBC_UK I am going around in circles this afternoon trying to get help with logging on. I always use my HSBC Mobile app to log onto HSBC via my laptop... for some reason your website is thinking I still have my old HSBC digital keyfob? Never had this problem before - help!
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Robin Rimbaud - Scanner
(@robinrimbaud) reported
@HSBC_UK It doesn't help by offering this and then not responding 😟
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NabLa
(@NabLa) reported
@HSBC_UK are you aware it is impossible to set up a standing order to Monzo joint accounts? This is a payee I've paid many times before so certainly my details are correct. Error ref H2U on the app after confirming standing order. Doesn't work on the website either.
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Robin Rimbaud - Scanner
(@robinrimbaud) reported
@NedSparks @HSBC_UK Still on hold, 35 mins in for the umpteenth call today. I don't understand why @HSBC_UK can't offer any genuine support, with each time telling "sorry, we gave you wrong information earlier on..." - totally unacceptable!
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Vicky 'Time For A Colourful Metaphor' Coules💙
(@victoriacoules) reported
@HSBC_UK Update: a pro forma email from the @HSBC_UK complaints department saying they are looking into my issues. Great. Meanwhile - hey, I can go to my local @PostOffice (thank you!) and use their card machine to get a balance on the account! Progress!! Maybe I should bank with them?
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Claire Parkinson
(@ParkyRam) reported
@HSBC_UK my mobile app isn't working - no error code just says service unavailable..... any ideas please? I can't log on to my bank without it of course... 😪
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Sharon L O'Connell
(@slocrock) reported
@robinrimbaud @HSBC_UK “Liking” this is so very wrong, Robin, but I hope this nightmare is resolved in your favour soon. I’m with HSBC & have found their general “service” appalling & “help” line useless. Commiserations.
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Vicky 'Time For A Colourful Metaphor' Coules💙
(@victoriacoules) reported
@HSBC_UK And I don't want my issue to "be logged" I want to make a formal complaint - for which I will expect a response - about how your systems are totally unfit for purpose and why we will be leaving your bank. @hsbc @HSBC_UK
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Anne Caldwell
(@AnneatSaltire) reported
@HSBC_UK Very good, shame you can’t get a cheque to my husband which was promised to him 8 weeks ago !!! Money you owe him as overpayment on credit card !!! Call centre - no help branch promised cheque in post - still not here !!!
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Dave Kennedy
(@geordiemuppet) reported
@HSBC_UK Could I please ask your current telephone support wait time? I've been queued for 20 Minutes.