Is HSBC down in Trethomas, Caerphilly County Borough, Wales?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Trethomas, Wales
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Trethomas and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (64%)
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Website (20%)
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Login (11%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map Near Trethomas, Caerphilly County Borough, Wales
The most recent HSBC outage reports came from the following cities: Newport.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Transfer | |
| Pontyclun |
Website | |
| Cardiff |
Mobile App | |
| Cardiff |
Transactions | |
| Cardiff |
Website | |
| Caerphilly |
Login |
Community Discussion
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HSBC Issues Reports Near Trethomas, Wales
Latest outage, problems and issue reports in Trethomas and nearby locations:
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R Thomas-Hewartson
(@rth3012) reported
from
Usk, Wales
@HSBC_UK I’m trying to sort out a child trust fund … this is a personal banking issue, not business!
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Ade
(@Bubwal) reported
from
Cardiff, Wales
@firstdirecthelp moving to debit m/Card is a bad idea until you can offer the full service to pay cash in. You ever tried paying in cash at @HSBC_UK counter? You literally have to argue with staff who try and force you to pay in via the deposit machine as it is.
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Andy Lee
(@metalpirate77) reported
from
Ferndale, Wales
@HSBC_UK 22:20 & the app still isn't working!!.. How are you fixing it??.. By mail order part works??
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Forensic Resources Ltd (FRL)
(@ForensicFRL) reported
from
Cardiff, Wales
@HSBC_UK @HSBC Can you say when the Business Banking Website will be back up and running please? No ability to log in. #blackscreen
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Gill Howells
(@gilliehowells) reported
from
Trethomas, Wales
Tried to open @HSBC_UK childs a/c. As I'm not a customer I need to take her to the branch to apply. No problem if Caerphilly branch was open other than 9.30 - 3.30 Mon to Fri (schooltime) and my other local branches weren't digital & unable to process her application. 🤔
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Gudrun Waters 🏴🚲
(@GoodyDwr) reported
from
Cardiff, Wales
@HSBC_UK is your mobile banking down? Error message, can’t log in this morning.
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Bethan Bonsall
(@_BethanB) reported
from
Cardiff, Wales
Hi @HSBC_UK Been on the phone for almost 1.5 hours trying to get through to customer services and been cut off every single time whilst being transferred. This is so frustrating when counter services are being closed and online/telephone banking remain the only options
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Andy Lee
(@metalpirate77) reported
from
Ferndale, Wales
@HSBC_UK When will the app be up & running? I'm disabled & I need access to my account 24/7. I don't want to be told go to your nearest branch. That's 15 miles away & with limited mobility I can't do a 30 mile round trip by bus. Ever thought of actually reopening rural branches?
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Ben Miller
(@i_am_millski) reported
from
Pontypool, Wales
Hi @HSBC_UK, your app doesn’t work on iOS 15. Any chance of a fix soon?
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Caroline Davies 🏴
(@CarolineDavies) reported
from
Cardiff, Wales
@ermitjustis @HSBC_UK @firstdirect You’re kidding! All my cards (including HSBC ones) have now changed to this new style. Does that mean I can’t pay in ANY cash? Counter service seems to be a thing of the past.
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Ffion Angharad 🌻
(@iamffion) reported
from
Cardiff, Wales
@HSBC_UK Hi, I need a new card reader pin number and haven’t been able to get through on the number for the past week! Any chance you could help please?
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Nicola Davenport
(@FeelgoodContent) reported
Massive #fail from @HSBC_UK as it wants to confirm my banking app log in using an email address that is not mine nor has ever been mine, and that is apparently impossible to change either by me or staff via phone. Unsafe and utterly useless #AvoidHSBC
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Tracey Morgan FRSA💙
(@morgan_tracey) reported
@HSBC_UK please advise why I can no longer download statement & dd/so info to Excel and now have to print off and input separately? Those of us with number issues have it complicated. Thank you.
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andyc
(@ac_vodka) reported
@HSBC_UK just checking its the year 2021 as it appears through no fault of my own I can`t access my account for over a week because its takes that long to update my telephone number that was working 2 days ago to get balance updates. Shocking service.
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Tim
(@TimH_trancecast) reported
@HSBC_UK Thanks for your reply Mauro, but at the moment I’m so annoyed about the whole thing I’m going to use an alternative service for online transactions from now on, it just shouldn’t have happened, especially seems I used your secure platform to authorised the payment.
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CalvinKablooie
(@CKablooie) reported
@HSBC_UK When are you celebrating 'Good customer service' Month. You haven't got even close this year
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Steven Marritt
(@MarrittSteven) reported
@HSBC_UK help. My father has passed away and trying to setup online banking for my mum but dad had telephone code which know ones knows. How can we reset it
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Tim
(@TimH_trancecast) reported
@HSBC_UK I’m sure you will be aware how hard it is to get a PS5 in your basket in the first place, let alone how frustrating it is to have it taken back out again when you have the money saved ready to pay, because the banks system isn’t working how it should.
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Siobhan Hall
(@SiobhanHall121) reported
@HSBC_UK waited an hour and 20minutes to speak to someone about a cancelled direct debit. The man I spoke to was very passive aggressive, kept talking over me and was REALLY patronising. Very poor customer service
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Ryan Wibisono
(@ryan_wibisono5) reported
@HSBC_UK sort out your “incorrect 3ds” ****
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Giampi Alhadeff
(@giampialhadeff) reported
@HSBC_UK am I the only one to find HSBC business banking almost impossible to reach on the phone? Not great customer service, I think. “Your call is important to us”’???