Is HSBC down in Trethomas, Caerphilly County Borough, Wales?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Trethomas, Wales
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Trethomas and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (62%)
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Website (19%)
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Login (12%)
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Withdrawals (4%)
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Transfer (4%)
Live Outage Map Near Trethomas, Caerphilly County Borough, Wales
The most recent HSBC outage reports came from the following cities: Newport.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Transfer | |
| Pontyclun |
Website | |
| Cardiff |
Mobile App | |
| Cardiff |
Transactions | |
| Cardiff |
Website | |
| Caerphilly |
Login |
Community Discussion
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HSBC Issues Reports Near Trethomas, Wales
Latest outage, problems and issue reports in Trethomas and nearby locations:
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Ffion Angharad 🌻
(@iamffion) reported
from
Cardiff, Wales
@HSBC_UK Hi, I need a new card reader pin number and haven’t been able to get through on the number for the past week! Any chance you could help please?
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Andy Lee
(@metalpirate77) reported
from
Ferndale, Wales
@HSBC_UK When will the app be up & running? I'm disabled & I need access to my account 24/7. I don't want to be told go to your nearest branch. That's 15 miles away & with limited mobility I can't do a 30 mile round trip by bus. Ever thought of actually reopening rural branches?
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Ben Miller
(@i_am_millski) reported
from
Pontypool, Wales
Hi @HSBC_UK, your app doesn’t work on iOS 15. Any chance of a fix soon?
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Andy Lee
(@metalpirate77) reported
from
Ferndale, Wales
@HSBC_UK 22:20 & the app still isn't working!!.. How are you fixing it??.. By mail order part works??
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Caroline Davies 🏴
(@CarolineDavies) reported
from
Cardiff, Wales
@ermitjustis @HSBC_UK @firstdirect You’re kidding! All my cards (including HSBC ones) have now changed to this new style. Does that mean I can’t pay in ANY cash? Counter service seems to be a thing of the past.
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Gill Howells
(@gilliehowells) reported
from
Trethomas, Wales
Tried to open @HSBC_UK childs a/c. As I'm not a customer I need to take her to the branch to apply. No problem if Caerphilly branch was open other than 9.30 - 3.30 Mon to Fri (schooltime) and my other local branches weren't digital & unable to process her application. 🤔
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Forensic Resources Ltd (FRL)
(@ForensicFRL) reported
from
Cardiff, Wales
@HSBC_UK @HSBC Can you say when the Business Banking Website will be back up and running please? No ability to log in. #blackscreen
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Gudrun Waters 🏴🚲
(@GoodyDwr) reported
from
Cardiff, Wales
@HSBC_UK is your mobile banking down? Error message, can’t log in this morning.
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Bethan Bonsall
(@_BethanB) reported
from
Cardiff, Wales
Hi @HSBC_UK Been on the phone for almost 1.5 hours trying to get through to customer services and been cut off every single time whilst being transferred. This is so frustrating when counter services are being closed and online/telephone banking remain the only options
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Ade
(@Bubwal) reported
from
Cardiff, Wales
@firstdirecthelp moving to debit m/Card is a bad idea until you can offer the full service to pay cash in. You ever tried paying in cash at @HSBC_UK counter? You literally have to argue with staff who try and force you to pay in via the deposit machine as it is.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Robert Wood
(@rob_wood) reported
@HSBC_UK @kg_beta Seems to be happening again for iOS 16 public beta. I presume this is just a simple version whitelist issue as every other app (including banking apps) work without a problem, only HSBC. Any word on a fix or beta we can test?
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.
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PhoenixIsPog
(@PhoenixIsPog) reported
@HSBC_UK This is all well and good but literally every other banking app is compatible w ios16? is this something you’re actively working on ?
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cjc
(@CiaranJC95) reported
@HSBC_UK So screw your customers hey instead of working a bit harder?
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Nikita Chudasama
(@Niki_Nkz) reported
If you're ever contemplating banking with @HSBC_UK do not do it!! Go elsewhere, worst customer service I've ever received from a bank. I've had to lodge 2 major complaints in the space of 6 months #Ridiculous
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Robert Wood
(@rob_wood) reported
@HSBC_UK Already submitted via phone. But this means I can’t access my account in any way, does HSBC find leaving its customers without access to their accounts acceptable?
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Adam
(@actwit83) reported
@mip2202 @HSBC_UK Wasting your breathe mate. Every year the same on the betas and every year people complain and its ignored. HSBC literally only bank who actively block app from working and their policy will never change. The app will start working September as iOS 16 comes out, not a day before.
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Die Booth - COOL S out 25 August 2022
(@diebooth) reported
Trying to (unsuccessfully) transfer to Virgin Mobile and now trying to (unsuccessfully) extricate myself after receiving literally nothing but hassle is genuinely the worst customer service I've ever received and I'm cursed with banking with @HSBC_UK . @virginhelp
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PhoenixIsPog
(@PhoenixIsPog) reported
@HSBC_UK I recently upgraded my phone to IOS16, which apparently renders your app useless. However i then went to log into my online banking, to discover i needed to open the app and generate a secure key, obviously this wasn’t possible, so i opened a help chat, it asked me
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Chilli
(@ChillliRose) reported
@CiaranJC95 @HSBC_UK I have to agree, it does seem silly that the issue is resolved within the beta version, as this seems to be an ongoing issue with every beta update.