Is HSBC down in Trethomas, Caerphilly County Borough, Wales?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Trethomas, Wales
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Trethomas and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (55%)
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Website (15%)
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Login (15%)
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Transactions (13%)
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Transfer (2%)
Live Outage Map Near Trethomas, Caerphilly County Borough, Wales
The most recent HSBC outage reports came from the following cities: Cardiff.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Transactions | |
| Cardiff |
Website | |
| Caerphilly |
Login | |
| Tonypandy |
Mobile App | |
| Cardiff |
Mobile App | |
| Cardiff |
Mobile App |
Community Discussion
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HSBC Issues Reports Near Trethomas, Wales
Latest outage, problems and issue reports in Trethomas and nearby locations:
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Bethan Bonsall
(@_BethanB) reported
from
Cardiff, Wales
Hi @HSBC_UK Been on the phone for almost 1.5 hours trying to get through to customer services and been cut off every single time whilst being transferred. This is so frustrating when counter services are being closed and online/telephone banking remain the only options
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Andy Lee
(@metalpirate77) reported
from
Ferndale, Wales
@HSBC_UK 22:20 & the app still isn't working!!.. How are you fixing it??.. By mail order part works??
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Gudrun Waters 🏴🚲
(@GoodyDwr) reported
from
Cardiff, Wales
@HSBC_UK is your mobile banking down? Error message, can’t log in this morning.
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Ade
(@Bubwal) reported
from
Cardiff, Wales
@firstdirecthelp moving to debit m/Card is a bad idea until you can offer the full service to pay cash in. You ever tried paying in cash at @HSBC_UK counter? You literally have to argue with staff who try and force you to pay in via the deposit machine as it is.
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Andy Lee
(@metalpirate77) reported
from
Ferndale, Wales
@HSBC_UK When will the app be up & running? I'm disabled & I need access to my account 24/7. I don't want to be told go to your nearest branch. That's 15 miles away & with limited mobility I can't do a 30 mile round trip by bus. Ever thought of actually reopening rural branches?
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Ben Miller
(@i_am_millski) reported
from
Pontypool, Wales
Hi @HSBC_UK, your app doesn’t work on iOS 15. Any chance of a fix soon?
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Samantha Short
(@Sam3starX) reported
@HSBC_UK my banking app keeps saying error then switches to a maintenance screen, it did it all morning yesterday then resumed at 3pm then around 5pm it’s saying the same thing again & still is? I really need access to online banking. Is this an error your end on the app or mine?
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Saliha
(@imagoogami) reported
@HSBC_UK I do not wish to make a complaint. The experience was disappointing as I have been a customer for many years and had come to expect excellent service. I am still a loyal customer. This is just to help you improve customer service.🙏
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Jayne Homer
(@jayne0611) reported
@Get_Chip trying to relink chip account to bank but several attempts have failed and says technical issue. Is this your side or @HSBC_UK? Currently can’t access my money
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mrsm🌸
(@MackRanks) reported
@hwallop @HSBC_UK . Reduced hours and days in branches and hour long waits online. Then problems not solved when you do get through. Terrible
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Andrew Ottaway
(@a_ottaway) reported
@mrlkdds @HSBC_UK @Shelter Wonder if this idea might help homeless veterans?
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Chris Budd
(@ovationchris) reported
@RedCircleFP @HSBC_UK Honestly, the level of incompetence is breathtaking. Putting in rules over and above what they need to be; not accepting evidence others will; giving little help to my 18 yr old son who doesn’t know the ropes (but wants to handle it himself).
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Pushkina
(@Zarinalondinen) reported
@HSBC_UK hey, I requested an account closure and transfer to another HSBC account and the funds dissapeared and it’s taking 10 business day instead of 5 to receive them. Your team said it’s because they are working from home. Great service 👍🏻. CC: @TheFCA
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David Finch
(@finchy1964) reported
@HSBC_UK Currently on hold for a call to resolve my corporate credit out that has zero balance 1hour 52 mins…. Awful service from a lady with American accent….
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Indy Singh
(@singh_indy) reported
@HSBC_UK @HSBCUKBusiness Kerri Anne Mills ? Head of Customer service ? Really ?
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Mark
(@MarkInWine) reported
@HSBC_UK hi, you sent my new debit card to an old address which I didn’t request! I also have no access to the old address so I blocked the card! It wont let me reorder a new one to my preferred address and your phone team kept me on hold for over an hour! Cmon, what’s going on!