HSBC down? Current status and problems in Trethomas, Caerphilly County Borough, Wales

Problems in the last 24 hours in Trethomas, Wales

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Trethomas, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

• Mobile App (57%)
• Login (26%)
• Website (9%)
• Transactions (7%)
• Withdrawals (2%)

Community Discussion

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HSBC Issues Reports Near Trethomas, Wales

Latest outage, problems and issue reports in Trethomas and nearby locations:

• 
  Ben Miller (@i_am_millski) reported 7 minutes ago from Pontypool, Wales

  Hi @HSBC_UK, your app doesn’t work on iOS 15. Any chance of a fix soon?

• 
  Andy Lee (@metalpirate77) reported 13 minutes ago from Ferndale, Wales

  @HSBC_UK 22:20 & the app still isn't working!!.. How are you fixing it??.. By mail order part works??

• 
  Forensic Resources Ltd (FRL) (@ForensicFRL) reported 29 minutes ago from Cardiff, Wales

  @HSBC_UK @HSBC Can you say when the Business Banking Website will be back up and running please? No ability to log in. #blackscreen

• 
  Gudrun Waters 🏴󠁧󠁢󠁷󠁬󠁳󠁿🚲 (@GoodyDwr) reported 29 minutes ago from Cardiff, Wales

  @HSBC_UK is your mobile banking down? Error message, can’t log in this morning.

• 
  Ffion Angharad 🌻 (@iamffion) reported 33 minutes ago from Cardiff, Wales

  @HSBC_UK Hi, I need a new card reader pin number and haven’t been able to get through on the number for the past week! Any chance you could help please?

• 
  Gill Howells (@gilliehowells) reported 38 minutes ago from Trethomas, Wales

  Tried to open @HSBC_UK childs a/c. As I'm not a customer I need to take her to the branch to apply. No problem if Caerphilly branch was open other than 9.30 - 3.30 Mon to Fri (schooltime) and my other local branches weren't digital & unable to process her application. 🤔

• 
  Andy Lee (@metalpirate77) reported 43 minutes ago from Ferndale, Wales

  @HSBC_UK When will the app be up & running? I'm disabled & I need access to my account 24/7. I don't want to be told go to your nearest branch. That's 15 miles away & with limited mobility I can't do a 30 mile round trip by bus. Ever thought of actually reopening rural branches?

• 
  Ade (@Bubwal) reported 46 minutes ago from Cardiff, Wales

  @firstdirecthelp moving to debit m/Card is a bad idea until you can offer the full service to pay cash in. You ever tried paying in cash at @HSBC_UK counter? You literally have to argue with staff who try and force you to pay in via the deposit machine as it is.

• 
  Bethan Bonsall (@_BethanB) reported 56 minutes ago from Cardiff, Wales

  Hi @HSBC_UK Been on the phone for almost 1.5 hours trying to get through to customer services and been cut off every single time whilst being transferred. This is so frustrating when counter services are being closed and online/telephone banking remain the only options

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mass (@Masskhan1971) reported 1 minute ago

  Wow @HSBC_UK does anyone ever pick up when you ring your customer service number. It’s a good job you ain’t one of the emergency services #waitingforever #pickupthephone #poorcustomerservice

• 
  Madeleine Gibb (@MadGibb) reported 1 minute ago

  @HSBC_UK Had to visit three different towns before finding a branch to pay in cash in a fourth. Fifteen people in the queue! This is not service.. your staff admitted it was becoming a real issue. At least invest in bank hubs in towns!

• 
  Josie Tuck (@TuckJosie) reported 3 minutes ago

  @HSBC_UK your customer service line is ineffective. Holding for 20mins. Last time I gave up after 50mins! I simply want to make an in branch appointment. The automated message says book online. But online it says to call customer services! Please sort this!

• 
  Antronics Ltd (@antronicsltd) reported 5 minutes ago from Marldon, England

  @embedded_iot @HSBC_UK have been advertising that they have (or are setting up?) something to allow people with no address to access banking?

• 
  Jaimie (@jaimiebews2222) reported 5 minutes ago

  @HSBC_UK You weren’t sorry. I complained. A complete joke of a company. I don’t know what’s changed in the last 5 years but you’re terrible now. Prospective customers please avoid.

• 
  Steeeve 🎬 (@FumbledFilm) reported 8 minutes ago

  @HSBC_UK LOL I can't get an account with HSBC without 3 months of financial history... not here to support me ey?

• 
  ✈️ B (@_beckid) reported 15 minutes ago

  @HSBC_UK I’ve closed my account. I think the word **** is actually fairly polite considering the operation you are running

• 
  ✈️ B (@_beckid) reported 15 minutes ago

  Blocking my card because you think is fraud I’ve only had it 3 days so if it’s fraud maybe look at your own staff who ask me for my password etc and then can’t help me. Prob the worse excuse of customer experience I’ve had in 5 years or so. Never apply for an @HSBC_UK credit card

• 
  Joe Fletcher (@JoeJFletcher) reported 16 minutes ago

  @HSBC_UK On hold for 35 minutes this morning and then told I would need to speak to someone in a branch. Already being advised it might take another 30 minutes on hold. Is this really an acceptable level of service?

• 
  IfAIReadTheNews (@IfAIReadTheNews) reported 16 minutes ago

  @HSBC_UK hi, is there an issue accessing credit card details from the app for all users??