HSBC status: access issues and outage reports

Problems in the last 24 hours in Ferndale, Wales

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Ferndale, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Ferndale, Wales

Latest outage, problems and issue reports in Ferndale and nearby locations:

• 
  𝗗𝗮𝗳 𝗟𝗲𝘄𝗶𝘀 🏴󠁧󠁢󠁷󠁬󠁳󠁿🦢 (@daf_lewis_) reported 15 minutes ago from Bridgend, Wales

  @firstdirect why don’t @HSBC_UK branches let you pay in cash over the counter? Just went to branch to be told deposit machine is down so to use the post office. Not great service!

• 
  Andy Lee (@metalpirate77) reported 41 minutes ago from Ferndale, Wales

  @HSBC_UK When will the app be up & running? I'm disabled & I need access to my account 24/7. I don't want to be told go to your nearest branch. That's 15 miles away & with limited mobility I can't do a 30 mile round trip by bus. Ever thought of actually reopening rural branches?

• 
  Andy Lee (@metalpirate77) reported 45 minutes ago from Ferndale, Wales

  @HSBC_UK 22:20 & the app still isn't working!!.. How are you fixing it??.. By mail order part works??

• 
  Gill Howells (@gilliehowells) reported 58 minutes ago from Trethomas, Wales

  Tried to open @HSBC_UK childs a/c. As I'm not a customer I need to take her to the branch to apply. No problem if Caerphilly branch was open other than 9.30 - 3.30 Mon to Fri (schooltime) and my other local branches weren't digital & unable to process her application. 🤔

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jo Kemp (@kempettes) reported 22 seconds ago

  @HSBC_UK circle of doom means HSBC app will not open. Same is true of HSBC business app. Meanwhile 2 rival banking apps working perfectly this morning..

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  Mark (@MorganMF9867) reported 47 seconds ago

  @HSBC_UK @vickic1984 Their customer service is sadly lacking. I manage my brother's account under a power of attorney, and @HSBC_UK make it as difficult as possible for me. Sorry for your loss.

• 
  Christine Mcgeorge (@ChristineM5051) reported 2 minutes ago

  @HSBC_UK Help. Please clarify the terms of an on line bonus savings account

• 
  Suzanne McGowan (@Suzanne36861284) reported 2 minutes ago

  @HSBC_UK are there problems with your mobile app? I haven't been able to connect for days now and not sure if problem is my end or yours?

• 
  SuperStar (@kevensantos118) reported 3 minutes ago

  @HSBC_UK please improve your contact services and problem solving effectiveness.

• 
  Superficialsupermum (@superficialmum) reported 5 minutes ago

  @HSBC_UK Everyone who switched from Kinetic can now no longer access their account!

• 
  Salah ElBaba (@SalahElBaba) reported 7 minutes ago

  @HSBC_UK I ordered a new credit card that still hasn’t arrived. When I call your helpline, they ask for the card number which I obviously don’t have yet. Can you please help.

• 
  Neil Sweeney (@NeilSweene20948) reported 8 minutes ago

  @HSBC_UK I have a business account and can't access no one to contact this is very por service is am unable to make any payments

• 
  Manda 🇵🇸 🍀 (@mandacfc) reported 8 minutes ago

  @HSBC_UK Did you seriously ask me to message me privately so you could tell me in private you can’t help? Are you serious?

• 
  ★¸.•☆•.¸★ GoGo★⡀.•☆•.★  (@BlancoGoGo) reported 9 minutes ago

  @Bearded_Paddler @HSBC_UK Seriously?! I’ve shifted way more than this lately, no problem.