Is HSBC down in Ferndale, Rhondda Cynon Taf, Wales?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Ferndale, Wales
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Ferndale and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (54%)
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Login (16%)
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Website (15%)
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Transactions (13%)
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Transfer (2%)
Live Outage Map Near Ferndale, Rhondda Cynon Taf, Wales
The most recent HSBC outage reports came from the following cities: Cardiff.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Transactions | |
| Cardiff |
Website | |
| Caerphilly |
Login | |
| Tonypandy |
Mobile App | |
| Cardiff |
Mobile App | |
| Cardiff |
Mobile App |
Community Discussion
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HSBC Issues Reports Near Ferndale, Wales
Latest outage, problems and issue reports in Ferndale and nearby locations:
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Ffion Angharad 🌻
(@iamffion) reported
from
Cardiff, Wales
@HSBC_UK Hi, I need a new card reader pin number and haven’t been able to get through on the number for the past week! Any chance you could help please?
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Ade
(@Bubwal) reported
from
Cardiff, Wales
@firstdirecthelp moving to debit m/Card is a bad idea until you can offer the full service to pay cash in. You ever tried paying in cash at @HSBC_UK counter? You literally have to argue with staff who try and force you to pay in via the deposit machine as it is.
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Forensic Resources Ltd (FRL)
(@ForensicFRL) reported
from
Cardiff, Wales
@HSBC_UK @HSBC Can you say when the Business Banking Website will be back up and running please? No ability to log in. #blackscreen
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Andy Lee
(@metalpirate77) reported
from
Ferndale, Wales
@HSBC_UK 22:20 & the app still isn't working!!.. How are you fixing it??.. By mail order part works??
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𝗗𝗮𝗳 𝗟𝗲𝘄𝗶𝘀 🏴🦢
(@daf_lewis_) reported
from
Bridgend, Wales
@firstdirect why don’t @HSBC_UK branches let you pay in cash over the counter? Just went to branch to be told deposit machine is down so to use the post office. Not great service!
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Andy Lee
(@metalpirate77) reported
from
Ferndale, Wales
@HSBC_UK When will the app be up & running? I'm disabled & I need access to my account 24/7. I don't want to be told go to your nearest branch. That's 15 miles away & with limited mobility I can't do a 30 mile round trip by bus. Ever thought of actually reopening rural branches?
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Gudrun Waters 🏴🚲
(@GoodyDwr) reported
from
Cardiff, Wales
@HSBC_UK is your mobile banking down? Error message, can’t log in this morning.
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Gill Howells
(@gilliehowells) reported
from
Trethomas, Wales
Tried to open @HSBC_UK childs a/c. As I'm not a customer I need to take her to the branch to apply. No problem if Caerphilly branch was open other than 9.30 - 3.30 Mon to Fri (schooltime) and my other local branches weren't digital & unable to process her application. 🤔
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Bethan Bonsall
(@_BethanB) reported
from
Cardiff, Wales
Hi @HSBC_UK Been on the phone for almost 1.5 hours trying to get through to customer services and been cut off every single time whilst being transferred. This is so frustrating when counter services are being closed and online/telephone banking remain the only options
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Stuart T 🍺🐏
(@ShetlandStuart) reported
@StarlingBank good interview on @VirginRadioUK this morning. I switched from @HSBC_UK after loads of problems - took them 10 weeks to close my old biz account 🙄 I use starling for USD payments, so much easier, cheaper and great customer service 👍💪
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Marion Blacker
(@Marionblacker1) reported
Has anyone else had problems with HSBC @HSBC_UK I have had repeated denials of making a future dated payment when there is sufficient capacity. Not good enough. Repeated error.
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Rebecca Bothwick
(@RebeccaBothwick) reported
@HSBC_UK Fantastic service at Broad Street Worcester branch this morning after my daughter managed to lock herself out of her online banking. The staff in branch took the time to get her back online very quickly.
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Ryan ◡
(@RyanDC) reported
@tristan__palmer @HSBC_UK Your circumstance could be totally different to mine, but I never once needed to call HSBC, or Starling. It's not like they don't have support either, whenever I;ve had issues on my personal account, (MonzO) in-app chat is fine.
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Terp VRS
(@TerpVRS) reported
@sazcass @HSBC_UK Interpreted a call, spelling out last name saying, 'This is the interpreter, not sure how to say it". He said "You have to say it for verification". Few secs. of "I don't know" & "you have to", so I phonetically butchered it. The customer was allowed to finish their business.
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Michelle Hedley 💙
(@Shelle02) reported
@sazcass @HSBC_UK @firstdirect and a staff member then rang First Direct to go through the security with me there. Was a real pain but everything I have done since has been conducted via chat and messages with no issues whatsoever 👍
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Eathan Mertz
(@EathanMertz) reported
@HSBC_UK I need an email address for banking support. Can you provide? Mobile plan doesn't cover UK calls and app is on lost phone.
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Julian Victoria
(@Julianvictoria0) reported
Now they are telling they are going to close the branch soon so if they don’t pick before 5pm I have to come back tomorrow ?!?@HSBC @HSBC_UK ????? WTF!??
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Marc
(@marcmccolgan) reported
@HSBC_UK I’ve been trying to order a debit card over the phone as power of attorney for 39 minutes now - why is it so difficult ? Did the same 3 weeks ago and it didn’t turn up ! You won’t let me do online banking ! Seriously it’s too hard ! #help
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Patrick O'Gorman
(@itspog) reported
@HSBC_UK No you need to put clear guidance in the public domain to help all your customers, maybe that way you will reduce pressure on your call centres and chat services and reduce the disgraceful wait times your customers currently face.