Is HSBC down in Pontypool, Torfaen County Borough, Wales?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Pontypool, Wales
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Pontypool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (66%)
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Website (16%)
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Login (11%)
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Transactions (3%)
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Withdrawals (2%)
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Transfer (1%)
Live Outage Map Near Pontypool, Torfaen County Borough, Wales
The most recent HSBC outage reports came from the following cities: Cardiff and Newport.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Mobile App | |
| Newport |
Mobile App | |
| Cardiff |
Mobile App | |
| Cardiff |
Transactions | |
| Abergavenny |
Mobile App | |
| Bargoed |
Website |
Community Discussion
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HSBC Issues Reports Near Pontypool, Wales
Latest outage, problems and issue reports in Pontypool and nearby locations:
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Ade
(@Bubwal) reported
from
Cardiff, Wales
@firstdirecthelp moving to debit m/Card is a bad idea until you can offer the full service to pay cash in. You ever tried paying in cash at @HSBC_UK counter? You literally have to argue with staff who try and force you to pay in via the deposit machine as it is.
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Bethan Bonsall
(@_BethanB) reported
from
Cardiff, Wales
Hi @HSBC_UK Been on the phone for almost 1.5 hours trying to get through to customer services and been cut off every single time whilst being transferred. This is so frustrating when counter services are being closed and online/telephone banking remain the only options
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Gudrun Waters 🏴🚲
(@GoodyDwr) reported
from
Cardiff, Wales
@HSBC_UK is your mobile banking down? Error message, can’t log in this morning.
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Ffion Angharad 🌻
(@iamffion) reported
from
Cardiff, Wales
@HSBC_UK Hi, I need a new card reader pin number and haven’t been able to get through on the number for the past week! Any chance you could help please?
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Gill Howells
(@gilliehowells) reported
from
Trethomas, Wales
Tried to open @HSBC_UK childs a/c. As I'm not a customer I need to take her to the branch to apply. No problem if Caerphilly branch was open other than 9.30 - 3.30 Mon to Fri (schooltime) and my other local branches weren't digital & unable to process her application. 🤔
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Caroline Davies 🏴
(@CarolineDavies) reported
from
Cardiff, Wales
@ermitjustis @HSBC_UK @firstdirect You’re kidding! All my cards (including HSBC ones) have now changed to this new style. Does that mean I can’t pay in ANY cash? Counter service seems to be a thing of the past.
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Ben Miller
(@i_am_millski) reported
from
Pontypool, Wales
Hi @HSBC_UK, your app doesn’t work on iOS 15. Any chance of a fix soon?
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Forensic Resources Ltd (FRL)
(@ForensicFRL) reported
from
Cardiff, Wales
@HSBC_UK @HSBC Can you say when the Business Banking Website will be back up and running please? No ability to log in. #blackscreen
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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William D Lowndes
(@silver6william) reported
@HSBC_UK I am getting the same problem as previously reported with the HSBC iPhone app crashing before it starts. I am on iOS 14.7.1. Any news on a fix as I rely heavily on this app and cannot generate a code for the web based platform.
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❤️️lorna❤️️
(@lornabrown1987) reported
@HSBC_UK the mobile banking app is down again I don’t know if your aware? It seems to have been crashing a lot recently! X
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beez
(@seemyblaze) reported
Thanks @HSBC_UK for making it impossible to log into online banking from a new phone! Can't generate the QR code on my old phone because I don't have it, and I can't reset my telephone banking number because the number I call to reset it wants...my telephone banking number!
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Ross Powell
(@The1RossPowell) reported
@HSBC_UK Hi Saj, I’m using IOS version 14.7.1. I started having issues earlier this week but it eventually worked when I tried to use the app to generate a log on code for the desktop online banking, not this afternoon though.
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H E N N A
(@HennaParvin) reported
@HSBC_UK hello, i’m trying to log into my hsbc app but it’s not loading up at all. my phone is fully up to date please can someone help?
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Larissa Reynolds
(@Laraloo1303) reported
@HSBC_UK what is going on with your mobile app it keeps crashing every time I try to open it. Can’t even access it online as I need to generate code .. frustrating!
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Sam Duxbury
(@DuxburySam) reported
@HSBC_UK the service you provide is a disgrace, the chat on mobile banking is pathetic
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Jordan
(@jordan08012002) reported
@glovelace @HSBC_UK @HSBC_UK is it still broke? Mine keeps doing the same thing. It wasn’t working Wednesday, started working Thursday morning and by late Thursday it wasn’t working anymore man
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Tony Girling
(@TonyGirling) reported
@HSBC_UK Great helpline. Talking to agent for exactly 30 minutes then line went dead. Now I'll never get my problem sorted. Time for a new bank I think.
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Dr Ben 🏴
(@BurfordBen) reported
@lornabrown1987 @HSBC_UK Same. Thought it was my phone, deleted the app, reinstalled it, can’t remember my details and now a wall of steps to go through to get access. Still can’t do that because the app won’t open and online platform wants a code from the app 😭 Trip to the bank on the cards again 😩