HSBC

Is HSBC down in Pontypool, Torfaen County Borough, Wales?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Pontypool, Wales

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Pontypool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Pontypool, Torfaen County Borough, Wales 11/25/2025 16:40

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (62%)

    Mobile App (62%)

  2. Website (19%)

    Website (19%)

  3. Login (12%)

    Login (12%)

  4. Withdrawals (4%)

    Withdrawals (4%)

  5. Transfer (4%)

    Transfer (4%)

Live Outage Map Near Pontypool, Torfaen County Borough, Wales

The most recent HSBC outage reports came from the following cities: Newport.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewport Transfer
United KingdomCardiff Mobile App
United KingdomCardiff Transactions
United KingdomCardiff Website
United KingdomCrickhowell Transactions
United KingdomCaerphilly Login

Community Discussion

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HSBC Issues Reports Near Pontypool, Wales

Latest outage, problems and issue reports in Pontypool and nearby locations:

  • _BethanB Bethan Bonsall (@_BethanB) reported from Cardiff, Wales

    Hi @HSBC_UK Been on the phone for almost 1.5 hours trying to get through to customer services and been cut off every single time whilst being transferred. This is so frustrating when counter services are being closed and online/telephone banking remain the only options

  • i_am_millski Ben Miller (@i_am_millski) reported from Pontypool, Wales

    Hi @HSBC_UK, your app doesn’t work on iOS 15. Any chance of a fix soon?

  • GoodyDwr Gudrun Waters 🏴󠁧󠁢󠁷󠁬󠁳󠁿🚲 (@GoodyDwr) reported from Cardiff, Wales

    @HSBC_UK is your mobile banking down? Error message, can’t log in this morning.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • nurse_graeme Graeme Stokes (@nurse_graeme) reported

    @HSBC_UK internet banking for my elderly Dad is down. He lives in North Wales and internet provider is BT. Do you have a current problem as his internet is otherwise fine?

  • Gemma94405776 Gemma (@Gemma94405776) reported

    @HSBC_UK I can’t seem to log on via HSBC mobile app or desktop site. Is there still a problem (I’ve not seen any updates since yesterday’s media coverage)?

  • eplives33 sajid hussain (@eplives33) reported

    @HSBC_UK is there an issue with your banking app? Keep getting error message

  • hardtogethits Jonnie Dance (@hardtogethits) reported

    @HSBC_UK your mobile app is not working. At all. 1. When are you going to fix it? 2. Is this really the only way let you know?

  • nome0071 Naomi Short (@nome0071) reported from Sale, England

    @HSBC_UK app appears down, any update for users?

  • Allllliiiii Alessandra (@Allllliiiii) reported

    @10Yetis @HSBC_UK Down for me (on Android)!

  • Neil_Littlewood Neil Littlewood (@Neil_Littlewood) reported

    @HSBC_UK @itsmejereemy How is it acceptable that there had been no statement made about people not being able to access their accounts? Terrible service, I need to download my bank statements for today. Awful

  • infodudeDOTnet iNFODUDE.NET (@infodudeDOTnet) reported

    @HSBC_UK app is down again.

  • ste_sully Sully (@ste_sully) reported

    @HSBC_UK I switched to HSBC a few weeks ago. Tried setting up online banking but need telephone security number. Tried calling to set one up but says I need telephone security. Can anyone please help? Hitting a brick wall here

  • clarebolitho1 Clare Bolitho (@clarebolitho1) reported

    @KamaljitUbhi @HSBC_UK I'm also experiencing the same problems..