Is HSBC down in Pontypool, Torfaen County Borough, Wales?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Pontypool, Wales
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Pontypool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (58%)
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Website (18%)
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Login (18%)
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Transactions (3%)
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Transfer (3%)
Community Discussion
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HSBC Issues Reports Near Pontypool, Wales
Latest outage, problems and issue reports in Pontypool and nearby locations:
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Ben Miller
(@i_am_millski) reported
from
Pontypool, Wales
Hi @HSBC_UK, your app doesn’t work on iOS 15. Any chance of a fix soon?
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Ade
(@Bubwal) reported
from
Cardiff, Wales
@firstdirecthelp moving to debit m/Card is a bad idea until you can offer the full service to pay cash in. You ever tried paying in cash at @HSBC_UK counter? You literally have to argue with staff who try and force you to pay in via the deposit machine as it is.
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Ffion Angharad 🌻
(@iamffion) reported
from
Cardiff, Wales
@HSBC_UK Hi, I need a new card reader pin number and haven’t been able to get through on the number for the past week! Any chance you could help please?
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Bethan Bonsall
(@_BethanB) reported
from
Cardiff, Wales
Hi @HSBC_UK Been on the phone for almost 1.5 hours trying to get through to customer services and been cut off every single time whilst being transferred. This is so frustrating when counter services are being closed and online/telephone banking remain the only options
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Gudrun Waters 🏴🚲
(@GoodyDwr) reported
from
Cardiff, Wales
@HSBC_UK is your mobile banking down? Error message, can’t log in this morning.
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Gill Howells
(@gilliehowells) reported
from
Trethomas, Wales
Tried to open @HSBC_UK childs a/c. As I'm not a customer I need to take her to the branch to apply. No problem if Caerphilly branch was open other than 9.30 - 3.30 Mon to Fri (schooltime) and my other local branches weren't digital & unable to process her application. 🤔
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Caroline Davies 🏴
(@CarolineDavies) reported
from
Cardiff, Wales
@ermitjustis @HSBC_UK @firstdirect You’re kidding! All my cards (including HSBC ones) have now changed to this new style. Does that mean I can’t pay in ANY cash? Counter service seems to be a thing of the past.
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Forensic Resources Ltd (FRL)
(@ForensicFRL) reported
from
Cardiff, Wales
@HSBC_UK @HSBC Can you say when the Business Banking Website will be back up and running please? No ability to log in. #blackscreen
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R Thomas-Hewartson
(@rth3012) reported
from
Usk, Wales
@HSBC_UK I’m trying to sort out a child trust fund … this is a personal banking issue, not business!
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Roz Mayes
(@RozMayes) reported
@HSBC_UK Hi. My HSBC mobile app keeps crashing. Help please? I’m using ios16beta!
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Tim Youster
(@TimYouster) reported
Y'know what @HSBC_UK, sending out automated letters, vaguely threatening to take away peoples access to overdrafts in this time of unprecedented cost of living crisis, is just the sort of thing that pushes people over the edge. People die because of this. Stop it.
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Lesley McGlynn
(@scouselesley) reported
@HSBC_UK your chatbot isnt working and Ive been 20 minutes on telephone hold. I need to speak to a human agent please can someone at your company HELP ME?
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Robert Wood
(@rob_wood) reported
@HSBC_UK Already submitted via phone. But this means I can’t access my account in any way, does HSBC find leaving its customers without access to their accounts acceptable?
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Robert Wood
(@rob_wood) reported
@HSBC_UK @kg_beta Seems to be happening again for iOS 16 public beta. I presume this is just a simple version whitelist issue as every other app (including banking apps) work without a problem, only HSBC. Any word on a fix or beta we can test?
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Chilli
(@ChillliRose) reported
@CiaranJC95 @HSBC_UK I have to agree, it does seem silly that the issue is resolved within the beta version, as this seems to be an ongoing issue with every beta update.
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Michiel Dethmers
(@mdethmers) reported
@LucyHartley15 @HSBC_UK same here. Today I got cut off several times and had to go and listen to that, by now very annoying, holding tune for half an hour each time, getting through to someone on a very bad line and impossible to hear what they were saying. All agents are still busy.... Total rubbish.
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Rachael
(@Rachaael13) reported
@HSBC_UK Hi, I am unable to access my internet banking — The app has kicked me out, I’ve tried to reset my password (which it never asks for) and now it’s not allowing me to open it at all. Do you have a number I can call to verify my password change and figure out my app issues?
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Robert Wood
(@rob_wood) reported
@HSBC_UK @bat1150gs Hi, the same thing happened back with iOS15 as well and took several months before we could get into our a/c again. I'm overseas and don't have access to a physical key so this is a significant problem. I've logged a complaint but need to see HSBC do more.
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Eve Sawyer
(@EvetheKit) reported
@HSBC_UK you get fob off. When you on the phone, no help at all as they can’t do anything. When you visit another branch, handed in all of your documents, got told they are fine. Nothing else is needed and then on Monday I get a text to say the documents are unacceptable.