Is HSBC down in Pontypool, Torfaen County Borough, Wales?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Pontypool, Wales
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Pontypool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (58%)
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Login (18%)
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Website (16%)
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Transactions (5%)
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Transfer (3%)
Community Discussion
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HSBC Issues Reports Near Pontypool, Wales
Latest outage, problems and issue reports in Pontypool and nearby locations:
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Ade
(@Bubwal) reported
from
Cardiff, Wales
@firstdirecthelp moving to debit m/Card is a bad idea until you can offer the full service to pay cash in. You ever tried paying in cash at @HSBC_UK counter? You literally have to argue with staff who try and force you to pay in via the deposit machine as it is.
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Forensic Resources Ltd (FRL)
(@ForensicFRL) reported
from
Cardiff, Wales
@HSBC_UK @HSBC Can you say when the Business Banking Website will be back up and running please? No ability to log in. #blackscreen
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Ben Miller
(@i_am_millski) reported
from
Pontypool, Wales
Hi @HSBC_UK, your app doesn’t work on iOS 15. Any chance of a fix soon?
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Ffion Angharad 🌻
(@iamffion) reported
from
Cardiff, Wales
@HSBC_UK Hi, I need a new card reader pin number and haven’t been able to get through on the number for the past week! Any chance you could help please?
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Gudrun Waters 🏴🚲
(@GoodyDwr) reported
from
Cardiff, Wales
@HSBC_UK is your mobile banking down? Error message, can’t log in this morning.
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Gill Howells
(@gilliehowells) reported
from
Trethomas, Wales
Tried to open @HSBC_UK childs a/c. As I'm not a customer I need to take her to the branch to apply. No problem if Caerphilly branch was open other than 9.30 - 3.30 Mon to Fri (schooltime) and my other local branches weren't digital & unable to process her application. 🤔
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Bethan Bonsall
(@_BethanB) reported
from
Cardiff, Wales
Hi @HSBC_UK Been on the phone for almost 1.5 hours trying to get through to customer services and been cut off every single time whilst being transferred. This is so frustrating when counter services are being closed and online/telephone banking remain the only options
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Aaron.tourlamain
(@AaronTourlamain) reported
Hi @HSBC_UK just wanted to advise that your customer service agents are horrific. 3 hours of phone calls and 5 departments later still no solution. Last agent put down after talking absolute nonsense and hearing laughter and screaming in background.
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Sue Cooke
(@sucooke) reported
@HSBC_UK I have tried live chat. It tells me to phone. I try phoning, and simply get a message saying lines are busy, try later. No use or help at all.
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Kathryn Louise Geels
(@girlondon) reported
@HSBC_UK, 1) your customer service rep on your app chat is utterly useless and hasn’t read anything I’ve written, 2) your app is freezing and your website on my mobile is clunky and I can’t transfer £ into my own HSBC credit card, and 3) I’m trying to call you from Australia with
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Aaron.tourlamain
(@AaronTourlamain) reported
@HSBC_UK shocking customer service.. 3 hours phone calls.. Put through to numerous departments which are all the wrong departments.. Absolutely terrible..
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polaris ☢️❤️🚀
(@polaleeks) reported
@wmarybeard @HSBC_UK I’ve given up calling anyone. If there’s an online live chat feature you can do other things and not listen to awful repeating music designed to make you give up and put the phone down
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clare mckeague
(@mckeague_clare) reported
@HSBC_UK complaint 9 Aug and still waiting to be told when I will hear from you. Your website:where we need to look into your complaint in more detail we'll send you a response within 5 working days. This will explain When you can expect to hear from us again. Shocking service
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IamWHOamI?
(@ralphkenethgomz) reported
@HSBC_UK you seem to have a problem with your mobile banking transfers with the confirmation of payee. Im always getting an error code of ref 503
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CBG
(@Cristin29715565) reported
@HSBC_UK you have cancelled an international transaction between my own accounts and returned £375 less that the original payment. Your excuse? ‘Exchange rate’ when you didn’t even provide the service. I spent 2 hours on the phone and they laugh at me. I want my money back!!!
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Sue Cooke
(@sucooke) reported
@HSBC_UK Oh, and have tried website that tells me to phone or use chat…
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Otter of Justice
(@Turnip_Of_Doom) reported
@wmarybeard @HSBC_UK I swapped to First Direct as a result of HSBC's customer service. It's beyond hopeless. And while FD is part of the HSBC group you get to speak to an actual person in mere seconds!