HSBC status: access issues and outage reports

Problems in the last 24 hours in Usk, Wales

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Usk, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HSBC Issues Reports Near Usk, Wales

Latest outage, problems and issue reports in Usk and nearby locations:

• 
  Gill Howells (@gilliehowells) reported 20 minutes ago from Trethomas, Wales

  Tried to open @HSBC_UK childs a/c. As I'm not a customer I need to take her to the branch to apply. No problem if Caerphilly branch was open other than 9.30 - 3.30 Mon to Fri (schooltime) and my other local branches weren't digital & unable to process her application. 🤔

• 
  R Thomas-Hewartson (@rth3012) reported 22 minutes ago from Monmouth, Wales

  @HSBC_UK Frustrated after 18-yrs of CTF investment. Child now 18, can’t ‘see’ money in a matured CTF acct. despite being HSBC customer with online banking app. Call centres abroad unhelpful, don’t understand CTF, even tried selling insurance! Pls help @bArNeY131104

• 
  Ben Miller (@i_am_millski) reported 29 minutes ago from Pontypool, Wales

  Hi @HSBC_UK, your app doesn’t work on iOS 15. Any chance of a fix soon?

• 
  R Thomas-Hewartson (@rth3012) reported 51 minutes ago from Usk, Wales

  @HSBC_UK I’m trying to sort out a child trust fund … this is a personal banking issue, not business!

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  matt clark (@codpiece69) reported 3 minutes ago

  @HSBC_UK i have a question can someone help? Re a buisness account application

• 
  Anna (@annacjone5) reported 5 minutes ago

  @HSBC_UK got my phone fixed & now I can't log in to the mobile banking app. It says 'Unable to send activation code'. Rang up on the 18th and gave my phone number but it never changed. Will the code be texted to me? And how long will it take? Need to pay rent soon!

• 
  Brogan (@Brogan_P) reported 7 minutes ago

  @HSBC_UK You have to be the worst bank I've ever used. Despite the amount of money I have invested, the service you provide is dreadful. Now you've suspended mobile banking for no reason. I am done with your substandard insulting service.

• 
  Anthony Skorczewski (@antskor) reported 13 minutes ago

  @HSBC_UK absolute joke to speak to customer service. Money has been taken from my account and for me to get the money back I need to agree with you to share my personal information with the people who have taken it. So much for looking after customers

• 
  Sarah Jones (@jonesy_sa) reported 14 minutes ago

  @pjn151 @HSBC @HSBC_UK I’ve had a community account with Lloyds before so hoping they can help.

• 
  Gary C (@HamstringTownFC) reported 16 minutes ago

  @HSBC_UK why have I lost the ability of OTP and have to authorise every payment know the app. Its impossible as everytime i return to the site after authorising on the hsbc app the payment page has gone back to the homepage. Give me back the OTP option

• 
  Jim Snape (@JimSnape1) reported 20 minutes ago

  @HSBC_UK when will the "Plan" tab actually work please, it just errors and has done since it was first released a month ago now. Thanks

• 
  Rupert Wyllie (@CirclingBear) reported 23 minutes ago

  Hey @HSBC_UK & @RevolutApp I found one of your customer's wallet in the street last night, but there's no contact information inside, only your cards. Can you help me reach them to return it?

• 
  David Monckton (@bugweed28) reported 23 minutes ago

  @HSBC_UK I’ve now taken my case to the financial ombudsman because of the lack of customer service I’ve received plus the ridiculous amount of time it’s taken @HSBC_UK to do anything, absolutely awful customer service!!

• 
  Nomad (@_londontrader_) reported 26 minutes ago

  @HSBC_UK crap service