Is HSBC down in Usk, Monmouthshire, Wales?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Usk, Wales
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Usk and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (58%)
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Website (21%)
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Login (15%)
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Withdrawals (3%)
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Transfer (3%)
Community Discussion
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HSBC Issues Reports Near Usk, Wales
Latest outage, problems and issue reports in Usk and nearby locations:
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Forensic Resources Ltd (FRL)
(@ForensicFRL) reported
from
Cardiff, Wales
@HSBC_UK @HSBC Can you say when the Business Banking Website will be back up and running please? No ability to log in. #blackscreen
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Gudrun Waters 🏴🚲
(@GoodyDwr) reported
from
Cardiff, Wales
@HSBC_UK is your mobile banking down? Error message, can’t log in this morning.
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Ade
(@Bubwal) reported
from
Cardiff, Wales
@firstdirecthelp moving to debit m/Card is a bad idea until you can offer the full service to pay cash in. You ever tried paying in cash at @HSBC_UK counter? You literally have to argue with staff who try and force you to pay in via the deposit machine as it is.
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Ffion Angharad 🌻
(@iamffion) reported
from
Cardiff, Wales
@HSBC_UK Hi, I need a new card reader pin number and haven’t been able to get through on the number for the past week! Any chance you could help please?
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Caroline Davies 🏴
(@CarolineDavies) reported
from
Cardiff, Wales
@ermitjustis @HSBC_UK @firstdirect You’re kidding! All my cards (including HSBC ones) have now changed to this new style. Does that mean I can’t pay in ANY cash? Counter service seems to be a thing of the past.
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Ben Miller
(@i_am_millski) reported
from
Pontypool, Wales
Hi @HSBC_UK, your app doesn’t work on iOS 15. Any chance of a fix soon?
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R Thomas-Hewartson
(@rth3012) reported
from
Monmouth, Wales
@HSBC_UK Frustrated after 18-yrs of CTF investment. Child now 18, can’t ‘see’ money in a matured CTF acct. despite being HSBC customer with online banking app. Call centres abroad unhelpful, don’t understand CTF, even tried selling insurance! Pls help @bArNeY131104
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Bethan Bonsall
(@_BethanB) reported
from
Cardiff, Wales
Hi @HSBC_UK Been on the phone for almost 1.5 hours trying to get through to customer services and been cut off every single time whilst being transferred. This is so frustrating when counter services are being closed and online/telephone banking remain the only options
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Gill Howells
(@gilliehowells) reported
from
Trethomas, Wales
Tried to open @HSBC_UK childs a/c. As I'm not a customer I need to take her to the branch to apply. No problem if Caerphilly branch was open other than 9.30 - 3.30 Mon to Fri (schooltime) and my other local branches weren't digital & unable to process her application. 🤔
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Louise Mandry
(@LouiseMandry1) reported
Just rung the number for new customers to book an appointment to open a savings account for my child. Automated system useless, asked for my sort code (doh, I am a new customer so don't have one). Now losing the will to live on hold. @HSBC_UK @HSBC @poorservice
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Gaynor Richards
(@Ganopuppy) reported
@HSBC_UK the customer service for HSBC is appalling. Lost my commercial card mid December,great challenge to get through to anyone to report it, chaotic inconsistent advice from HSBC call centres, fraudulent transactions have now been charged to my account. V poor service
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Vicky 'Time For A Colourful Metaphor' Coules💙
(@victoriacoules) reported
@HSBC_UK I sent a DM right away - nothing. Again, I want to speak to a Human Being about why you randomly changed our account name and how I change it back to what it was. Please don't send a fatuous 'please DM us' response, I had this problem before so maybe I should find another bank.
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Jacob
(@theunknown13748) reported
@HSBC_UK I’ve recently switched to your bank provider and I’ve gone to set up mobile banking app but I’ve been locked out. Website is useless in telling me what to do and the guy on the phone didn’t know what to do. How can I fix this?
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Andrew
(@AndrewRodsley) reported
@HSBC_UK have you tried dealing with yourself recently? It’s impossible to resolve the simplest of queries. Nobody is able to help, and the call centre put me on hold just before closing!
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Paul Thomas
(@paultho08684580) reported
@HSBC_UK Who else is getting NO response from HSBC from either their complaints department or their service departments? Trying to invest for 6 weeks with INVEST direct - now taking my funds elsewhere - please AVOID
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Sam Townend
(@djsamtownend) reported
@HSBC_UK the WORST bank I’ve ever had the misfortune of dealing with. Business account locked since 19th Dec; no access to funds despite still taking money in. Daily phone calls, keep being told different updates from agents. Beyond ridiculous - how do you expect us to operate??
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M.V.C
(@Limmortalee) reported
Online and mobile banking is not working. @HSBC_UK
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MaraduLokam
(@MaraduLokam) reported
Worst service @HSBC_UK Just Worst bank. Especially Barkingside Branch.
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Emma in training
(@Emma010681) reported
@HSBC_UK I cannot complete a bank transfer on my mobile app, is there an issue?