HSBC status: access issues and outage reports

Problems in the last 24 hours in Monmouth, Wales

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Monmouth, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Monmouth, Wales

Latest outage, problems and issue reports in Monmouth and nearby locations:

• 
  Hugh Gray-Wallis (@HughGW) reported 9 minutes ago from Lydney, England

  @HSBC_UK Internet and Mobile Business login error messages. How about updating your Service Status page?!🤬

• 
  Andy Downing (@DowningAndy) reported 18 minutes ago from Dymock, England

  @HSBC_UK Wondering if there is any company with worse customer service. Multiple phone calls followed up by letter but no attempt at resolution.

• 
  R Thomas-Hewartson (@rth3012) reported 30 minutes ago from Usk, Wales

  @HSBC_UK I’m trying to sort out a child trust fund … this is a personal banking issue, not business!

• 
  Andy Downing (@DowningAndy) reported 41 minutes ago from Dymock, England

  @HSBC_UK Trying to report blatant fraud on my business account but impossible to get through. Not a good look!

• 
  Andy Downing (@DowningAndy) reported 42 minutes ago from Dymock, England

  @HSBC_UK Still ignoring phone calls, letters, emails so I have had to resort to the Financial Ombudsman. Any time now the automated response will tell me to email again. Truly shameful service.

• 
  Andy Downing (@DowningAndy) reported 53 minutes ago from Dymock, England

  @HSBC_UK Business Banking have broken me. Completely ignoring letters, emails and phone calls. Only option is lawyer. Appalling service

• 
  R Thomas-Hewartson (@rth3012) reported 55 minutes ago from Monmouth, Wales

  @HSBC_UK Frustrated after 18-yrs of CTF investment. Child now 18, can’t ‘see’ money in a matured CTF acct. despite being HSBC customer with online banking app. Call centres abroad unhelpful, don’t understand CTF, even tried selling insurance! Pls help @bArNeY131104

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Richard Kennedy (@RichardKennedy) reported 48 seconds ago

  @Aliciasdnud @HSBC_UK “Hi there! We’d love to continue this in DMs, mainly because public evidence of our incompetence is terrible for brand awareness.”

• 
  Ritesh Mishra🇮🇳 (@niks_nke) reported 4 minutes ago

  Worst experience with HSBC Bank. @HSBC_IN @HSBC @HSBC_UK Extremely unprofessional handling of customer concerns. Instead of resolving the issue, the team seems to be relying on delaying tactics and providing no meaningful response. Very disappointing. #HSBC #CustomerService

• 
  Gallagher (@MJPGallagher) reported 4 minutes ago

  So @HSBC_UK won't let me log in to my account on my phone, because I have a Medical ID app. Amazing

• 
  White Apathy (@fundcruncher) reported 4 minutes ago

  @HSBC_UK Your telephone help is also crap.

• 
  prem sai charan (@premsaicharan) reported 11 minutes ago

  @HSBC_UK Do NOT use @HSBC. Their customer care is completely incompetent. Dealt with an agent who didn't understand a word I was saying and just blocked my account out of nowhere. Worst customer service ever. #BadService #HSBC

• 
  ❄️ (@shegszmaestro) reported 11 minutes ago

  5. Blocking a company’s account without adequate notice or explanation can have devastating consequences, missed payments, damaged customer relationships, additional charges and serious hardship for our staff @HSBC_UK

• 
  ❄️ (@shegszmaestro) reported 11 minutes ago

  3. Most concerningly, we are currently unable to process staff salaries. Our employees should not have to suffer because access to our company’s funds has been restricted without a clear reason or a timely resolution. @HSBC_UK

• 
  Teds (@Tedtalks13) reported 11 minutes ago

  @HSBC_UK @WalsallCouncil Especially the one out of gethins gym that was chirping Liz truss… I didn’t say that… I also didn’t say anything about carbon coding on his Nelly comment. Community isn’t my thing yet I’ve wrote and won multi million pound contracts in my 20s some folk talk ******* **** a lot

• 
  trauma doc (@docborderless) reported 20 minutes ago

  @HSBC_UK Problem is still on, no ingo grom Managers no one seems to care. Ive eent you a dm

• 
  Nicholas Sheehan (@thenicksheehan) reported 22 minutes ago

  @HSBC_UK I am trying to open a business bank account. Your systems are so impenetrable that it is impossible to get anything done. Quite possibly the worst experience I've ever had with banking.