HSBC status: access issues and outage reports

Problems in the last 24 hours in Lydney, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Lydney, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Lydney, England

Latest outage, problems and issue reports in Lydney and nearby locations:

• 
  Hugh Gray-Wallis (@HughGW) reported 2 minutes ago from Lydney, England

  @HSBC_UK Internet and Mobile Business login error messages. How about updating your Service Status page?!🤬

• 
  R Thomas-Hewartson (@rth3012) reported 25 minutes ago from Monmouth, Wales

  @HSBC_UK Frustrated after 18-yrs of CTF investment. Child now 18, can’t ‘see’ money in a matured CTF acct. despite being HSBC customer with online banking app. Call centres abroad unhelpful, don’t understand CTF, even tried selling insurance! Pls help @bArNeY131104

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Awenaio (@awenaio) reported 9 minutes ago

  @HSBC_UK HSBC has locked my account. Their customer services will not put me through to an agent. Their chat is incapable of helping with the problem. It means I have no access to my account, either online or by app. This can only be fraud. You cannot report fraud because the customer services number will not put you through to an agent. This is disgraceful.

• 
  meham (@mandyhamil99817) reported 9 minutes ago

  @DailyMail Dear god @HSBC_UK is this the type of person you have working for you?

• 
  Grenville Mills (@GrenvilleMills) reported 10 minutes ago

  @HSBC_UK Is there anyone reading this from HSBC prepared to take ownership of an issue concerning serious failures in your business account opening process?

• 
  Lingmell (@T1mbuktwo) reported 11 minutes ago

  @HSBC_UK I am 50 years with HSBC. Just had some issues. Rang to fix an appointment to visit my local branch. Call centre individual hung up on me at 19.25 this evening. Cannot believe the way I am being treated. Time to finally close my account and move on.

• 
  Jag Hir (@jaghir) reported 16 minutes ago

  Numerous @HSBC_UK Premier and Business bank accounts with substantial sums held. Your staff cannot confirm our relationship manager contact info and decline a new bank account to sit alongside our others! Ridiculous poor service with zero consideration.

• 
  nistaghm (@nistaghm) reported 17 minutes ago

  @HSBC_UK Hello. I am currently in the UK. I cannot log into my mobile app because SMS codes are not arriving at my Kazakhstan phone number. Can you help me reset my access or change the number?

• 
  Alasdair MacMillan (@alymacmillan) reported 19 minutes ago

  @HSBC_UK hi, how do I log in to hsbc when I’ve lost my phone and have no access to the number or app?

• 
  Suzanne McGowan (@Suzanne36861284) reported 19 minutes ago

  @HSBC_UK There doesn't appear to be a counter service anywhere near and I'm going round in circles trying to find a post office

• 
  Diane Hackney (@dithespy50) reported 20 minutes ago

  @HSBC_UK You don't know what my repeated bad experiences are so how can you apologise for them? The same problem happened in April, May & today. I was told in May the problem has been resolved but it hasn't. Repeatedly denying me access to my own money because of your errors is disgusting

• 
  TheDiggers (@TheDiggers4) reported 21 minutes ago

  @Peter_Croden @HSBC_UK Same. Must be a glitch of some sort. Good to know it's not just me.