HSBC status: access issues and outage reports

Problems in the last 24 hours in Norwich, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Norwich, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Norwich, England

Latest outage, problems and issue reports in Norwich and nearby locations:

• 
  Merv Honeywood (@mervhoneywood) reported 9 minutes ago from Bungay, England

  @thomashallam @HSBC_UK Oh, an extremely helpful person sorted it all for me to get me set up online. Took a while but that was more down to my ineptitude with technology

• 
  Chris Cliffe FCIPS (@CJCliffe_FCIPS) reported 23 minutes ago from Norwich, England

  @HSBC_UK I’ve done so, and have managed to get this down to 5 days before I need to call the number I’ve called three times already to be pointed to the website each time. This is awful.

• 
  Chris Cliffe FCIPS (@CJCliffe_FCIPS) reported 39 minutes ago from Norwich, England

  Oh my days @HSBC @HSBC_UK I’ve been a customer for 25 years. I simply want to open an additional current account. Up to 15 days????? This should be 15 minutes at most!!!

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Helen Todd (@HelenTodd3) reported 8 minutes ago

  @jckchn88 @HSBC_UK Hi, spent 50 mins on hold to be told every UK customer received this in error and there is no issue with your cards. The woman told me I was ok to unfreeze my card. Hope that helps #HSBC #ApplePay

• 
  Dave Madders (@Actual_madders) reported 9 minutes ago

  @HSBC_UK I just used chat in the app and it seems i was connected to a very lazy person who didn't want to help me. Or a massively incompetent moron who didn't know what they where doing! I'm guessing its not UK based. Can you let me know the times the chat is manned by UK staff please?

• 
  Laurelin (@SnufflebeanYarn) reported 11 minutes ago

  @ricci_kitchen @HSBC_UK I had the same email - I wonder if it’s a glitch.

• 
  Matt Bunnell (@mattbun) reported 13 minutes ago

  Hi @HSBC_UK How do I find out the list of HSBC Premier Credit Card airline & hotel transfer partners (and the transfer rates) before applying for a credit card? Strange that this info is not on your website given that this is a major part of the reason to choose the card.

• 
  ❄️ (@shegszmaestro) reported 17 minutes ago

  7. @HSBC_UK, please treat this as an urgent escalation: Explain why the account has been blocked Restore access without further delay Help resolve the bounced Direct Debits Enable us to pay our staff immediately

• 
  Nick (@iamN_I_C_K) reported 22 minutes ago

  @HSBC_UK I closed my account with you a while ago but you keep sending me letters saying I have an important message on my account that I must log in to read. However, I can’t log on as no longer have an account or any account details. What am I supposed to do please?

• 
  Awenaio (@awenaio) reported 23 minutes ago

  @HSBC_UK Your customer services number has been hacked. It is asking for details no bank would. I want you to sort this out now.

• 
  Dan (@dmk_dann) reported 23 minutes ago

  @financialombuds @HSBC_UK have held my funds two months now claiming my account is under review i cannot access my salary yet i provided all details required kindly assist

• 
  Steve Pratley (@stephenpratley) reported 24 minutes ago

  @johnsw @HSBC_UK On any other platform I can automate chasing payments, onboarding, contract cancellations and a bunch of other stuff based on when payments arrive. Instead I start every day doing things I could have automated for about 20 years. They're like the Shoe Bomber. They never killed anyone but they've taken multiple lifetimes with the minutes they waste for every customer every day. I ought to be able to get it out of Xero but their API won't let me at data I can look at and export from the GUI either.

• 
  Grenville Mills (@GrenvilleMills) reported 25 minutes ago

  @HSBC_UK Is there anyone reading this from HSBC prepared to take ownership of an issue concerning serious failures in your business account opening process?