HSBC

Is HSBC down in Stoke-on-Trent, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Stoke-on-Trent, England 01/16/2026 07:55

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (58%)

    Mobile App (58%)

  2. Website (18%)

    Website (18%)

  3. Login (18%)

    Login (18%)

  4. Transactions (3%)

    Transactions (3%)

  5. Transfer (3%)

    Transfer (3%)

Community Discussion

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • LorraineBearwi1 Lorraine Bearwish (@LorraineBearwi1) reported

    @HSBC_UK This still not working. Can you not install the previous version until you have fixed it?

  • RealHousebound TJ on TV (@RealHousebound) reported

    @HSBC_UK the banking app has been crashing for me for a few days now. I’ve tried reinstalling to no avail. I’m on iOS 12.5.4. Is there a problem?

  • ferretd69 Phil Davis (@ferretd69) reported

    @HSBC_UK Instead of F**king around with the lights, get your customer services sorted out. It is disgraceful.

  • Aarondown3 Aaron down (@Aarondown3) reported

    @HSBC_UK mobile app down?

  • zoeford1 Zoe Ford (@zoeford1) reported

    @HSBC_UK @martynhardacre Can you please amend what you are telling customers? It isn’t just iOS 12, I am on the beta of iOS 15 and having the same issue.

  • rkfrancis267 Rebecca Francis (@rkfrancis267) reported

    @HSBC_UK I can’t get into my online bank via the app or website 💔

  • jenniferpicolo Jenny G (@jenniferpicolo) reported

    @HSBC_UK I have still not resolved my problems with accessing several Treasurers (HSBC business?) Accounts I manage. I am on hold atm with HSBC (uk) customer support but don't hold out too much hope.. Can someone help me resolve my issues please?

  • Pebbles_est_89 kerry bramhall (@Pebbles_est_89) reported

    @HSBC_UK must be the worst customer services I've spoken to in a long time

  • Anna_12357 Anna Allison (@Anna_12357) reported

    @HSBC_UK Hello, my son would like to open student account but no photo ID (no driving license or passport) . Only a birth certificate. Already has jnr bank acc with another bank. Local HSBC branch couldn't help. How does he open acc with you?

  • danclarkeeee Dan (@danclarkeeee) reported

    @HSBC_UK so any online purchase gets blocked, I have to have a 30 minute argument with a HSBC tech guy that it is blocked, he finds the issue and then 20 minutes later I'm blocked again. Good way to earn some money with your 0345 number?