HSBC

Is HSBC down in Stoke-on-Trent, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Stoke-on-Trent, England 12/23/2025 02:05

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (59%)

    Mobile App (59%)

  2. Website (21%)

    Website (21%)

  3. Login (15%)

    Login (15%)

  4. Withdrawals (3%)

    Withdrawals (3%)

  5. Transfer (3%)

    Transfer (3%)

Community Discussion

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • jade81847533 jade (@jade81847533) reported

    @HSBC_UK I had to upgrade app now can’t log in with fingerprint-don’t have IB num & key not working-help

  • xluckysharmz Sharmz Ali (@xluckysharmz) reported

    @HSBC_UK that Spotify advert is grating on me so much I don’t wanna help you ever 😬

  • arhomberg Andrew Rhomberg (@arhomberg) reported

    @HSBC_UK as mentioned beforehand after quite some time of trying different things I found a path that bypassed your homepage and that allowed me to log-in, as stated beforehand the issue was with your homepage

  • BuryFlyer Bury Flyer (@BuryFlyer) reported

    another issue with the bank feed on @QuickBooksUK apparently it was fault of @HSBC_UK for ghosting and sending in transactions twice, well three times once. Then they miss a whole day of transactions. So hsbc is there an issue working with quickbooks?

  • DanSocialist Comrade Daniel N, communism will win! (@DanSocialist) reported

    @HSBC_UK @Shelter So are you going to donate a couple billion too help?

  • WitchKing1972 WitchKing (@WitchKing1972) reported

    . @HSBC_UK do something useful creating back accounts for homeless 👏 About time someone took this step to help those in need Well done that bank! For once an advert on Spotify worth hearing!

  • N1ckDunn Nick Dunn (@N1ckDunn) reported

    @HSBC_UK - Is there some way to notify you that I'm getting mail for one of your customers? Online support and telephone support needs me to log in/verify. I just need a way to contact you to let you know that someone's mail is arriving at the wrong address.

  • RobSpurle Rob Spurle (@RobSpurle) reported

    @HSBC_UK hi, needed some help with setting up digital online bank last week. After an hour on call with customer services I no longer have any sort of online banking - they disabled everything and then left me stranded - actually said he could not help anymore.

  • sacship Sachin (@sacship) reported

    @HSBC_UK can someone help me getting Mortgage redemption statement please? It’s pretty urgent and the one available online is not in the format what my solicitor ask for. Can anyone help?

  • Highlanderscous Fred Bassett (@Highlanderscous) reported

    @HSBC_UK Can't log in to online banking, Can't access the app, says locked for security reasons and I can't talk to anyone because I've forgotten my telephone banking security number. All I want to do is agree to an interest rate swap on a mortgage account. Why is it so hard?