HSBC

Is HSBC down in Stoke-on-Trent, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Stoke-on-Trent, England 02/11/2026 11:20

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (61%)

    Mobile App (61%)

  2. Website (16%)

    Website (16%)

  3. Login (16%)

    Login (16%)

  4. Transactions (5%)

    Transactions (5%)

  5. Transfer (2%)

    Transfer (2%)

Community Discussion

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • JustJac202 JustJac202 (@JustJac202) reported

    @HSBC_UK Hi, is there a problem with your app? It’s logged my out and I’ve been trying to log back in without success - it’s saying I need to use a recognised device to generate a security code but i’m using the same device I always use!

  • JasonDilworth56 Jason Dilworth (@JasonDilworth56) reported

    @HSBC_UK Just sorted a new mortgage with you, and trying to register for online banking but it’s asking for a telephone security code we haven’t setup or received. Instructions in the letter don’t mention it so any help appreciated!

  • CarlBird808 Carl Bird (@CarlBird808) reported

    @HSBC_UK You removed the BACS limit on my business account by mistake. After 3 days of calling and not one making one promised call back I still cannot access my own money or pay my staff salaries. My relationship manger is too busy to talk to me as he’s with a new customer.

  • MadGibb Madeleine Gibb (@MadGibb) reported

    @HSBC_UK Had to visit three different towns before finding a branch to pay in cash in a fourth. Fifteen people in the queue! This is not service.. your staff admitted it was becoming a real issue. At least invest in bank hubs in towns!

  • sfrmedical SFR Medical (@sfrmedical) reported

    @HSBC_UK Hi, we are an existing customer. We want to know how we can have an Escrow agreement with HSBC UK. Can't find the info on your website.

  • emily08923_ Emily 🌻 (@emily08923_) reported

    @HSBC_UK My 73 year old mother has been treated disgustingly by HSBC, due to an error that was your fault. Can a manager from complaints call her?

  • divyam_dixit Divyam Dixit (@divyam_dixit) reported

    @HSBC_UK @HSBC complaint case reference 11830319. Your poor customer care has accidentally closed my credit card 3 month back and still struggling to restore as it was. What a poor customer service from so called world class bank.

  • lufcgreggc Gregg (@lufcgreggc) reported

    @HSBC_UK I get an error saying "Something went wrong, please try again later"

  • rachelbriggsuk Rachel Briggs OBE (@rachelbriggsuk) reported

    @HSBC_UK business banking online help appears to be non-existent. Nice work!

  • ukpubbitch Pub ***** (@ukpubbitch) reported

    @HSBC_UK Banking app chat thing says it can’t help with my enquiry and that I need to call the number given…but the recorded ‘on hold’ message tells me to go online. Either way, I’m not getting anywhere…🤨