HSBC

Is HSBC down in Stoke-on-Trent, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Stoke-on-Trent, England 02/16/2026 17:40

At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (60%)

    Mobile App (60%)

  2. Login (18%)

    Login (18%)

  3. Website (16%)

    Website (16%)

  4. Transactions (4%)

    Transactions (4%)

  5. Transfer (2%)

    Transfer (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • clive1jarvis Clive Jarvis (@clive1jarvis) reported

    @HSBC_UK Yep I want to put a formal complaint in ... Rubbish customer care

  • Mandy07250963 Mandy (@Mandy07250963) reported

    @HSBC_UK I have been trying to connect to International payment team and they are not able to give me answers why payment has been reversed back to my account. Is there anyone who can help me with my query. Thank you

  • TwentyGotoTen Martin Davies (@TwentyGotoTen) reported

    @HSBC_UK are there any plans to switch customer credit cards away from Visa to something that @amazon will accept after January 22nd?

  • GemmaEllis_x Gemma Ellis (@GemmaEllis_x) reported

    @HSBC_UK Just done this. Probably not the best advice as now I can’t get onto online as I now don’t have a secure key. Website telling me to ring. Quite frustrating.

  • hhn_88_888 H N (@hhn_88_888) reported

    @HSBC_UK there has been no fix and no communication when a fix is possible for the HSBC UK app. Can you help customers access their accounts please?

  • acrossatlas Marcio (@acrossatlas) reported

    @HSBC_UK Thanks. How do I access online banking in the meantime??

  • tjgrant Thomas James Grant (@tjgrant) reported

    @HSBC_UK is there a fix for the business banking app on Android 12 pixel 6 yet?

  • g0g0mi ㋐ bUG/gogomi 🌸 shop reopens in december (@g0g0mi) reported

    @HSBC_UK my phone updated to the latest IOS and now I can't access my bank account online - not even via the secure key to log in on desktop. Searching google it looks like this has been a problem for months - what's the fix???

  • hhn_88_888 H N (@hhn_88_888) reported

    @HSBC_UK it has been 3 weeks since I have been unable to access my HSBC UK app, is this acceptable?

  • hhn_88_888 H N (@hhn_88_888) reported

    @NickHar20717203 @HSBC_UK @HSBC_UK did you fix the issue? If so please share with everyone else facing the same issue.