HSBC

Is HSBC down in Stoke-on-Trent, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Stoke-on-Trent, England 12/26/2025 11:45

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (57%)

    Mobile App (57%)

  2. Website (23%)

    Website (23%)

  3. Login (14%)

    Login (14%)

  4. Withdrawals (3%)

    Withdrawals (3%)

  5. Transfer (3%)

    Transfer (3%)

Community Discussion

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • frankiesgallery FR Gallery (@frankiesgallery) reported

    3rd time I have used 3 different account to make a payment that has needed returning to my account. Well done Barclays and starling for returning the money within 24 hours. @HSBC_UK however we are 3 days in and you’re still choosing to hold my money. Regular problems with HSBC.

  • Amy35540328 Amy (@Amy35540328) reported

    @HSBC_UK waiting over an hour to speak to agent and I am an advance customer. Service has really declined. Bank card also need we arrived.

  • TheWordWell Nikki de Villiers (@TheWordWell) reported

    @HSBC_UK Hi, from nowhere I’m being asked to re-register for a digital key to use the mobile app I’ve been using for years. Getting into such a pickle. Just need to access my back acc. Please help!!

  • L1sa130466 Lisa (@L1sa130466) reported

    @HSBC_UK what is the point of ur chat and telephone service if the people cannot help with query? What is the point of global money account when I am leaking money left right and center

  • artbyruth_nj Artbyruth_nj (@artbyruth_nj) reported

    @HSBC_UK You never offer support when people want to speak to an agent! l have been waiting days upon days to speak to someone so they can help solve my issue, please stop lying to us about 24/7 support😫😫

  • EMarment Emma Marment (@EMarment) reported

    @HSBC_UK my mobile banking app is saying service unavailable any advice has been like this for an hour? Thank you

  • clarkie1404 Laura Miller (@clarkie1404) reported

    @HSBC_UK I've just had the worst experience this evening. Leaving me with no access to my bank account when I have 2 young children. When I take the long distance to the branch tomorrow full of disappointment in the bank I choose...I will be closing my account.

  • guy1alban Guy Alban (@guy1alban) reported

    @HSBC_UK is there a problem with app payments? Keep getting an error message

  • alpinestudies Alice's Study Account (@alpinestudies) reported

    @HSBC_UK I know, I already have a new one which was sent in the post. I can't log in because my old key died and calling to sort it out is a nightmare.

  • Minaljaiswal Minal Jaiswal (@Minaljaiswal) reported

    @HSBC_UK I have been trying to speak to.your customer services since last evening and have been put on hold for 30 -40 mins for long time for 4-5 times. No luck. Also no indication of how long it will take to speak to them. Is your line not working?