Is HSBC down in Stoke-on-Trent, England?

HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

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Full Outage Map

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

1. 

   Mobile App (56%)

2. 

   Login (26%)

3. 

   Website (8%)

4. 

   Transactions (6%)

5. 

   Withdrawals (2%)

6. 

   Transfer (2%)

Community Discussion

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• Wishfulthinking (@Wishfullthinki9) reported a minute ago

  @HSBC_UK @BBCCiN I tried to contact HSBC when I wanted to check my account after receiving scam messages to say my account had been hacked. I couldn't contact online. When I telephoned and finally got through and awnsered it was disconnected. The service from HSBC is pitiful.

• Luke Bradford (@elchancer) reported 2 minutes ago

  Unbelievable poor customer service form @HSBC_UK bereavement and business departments. 9 months ago we lost two menbers of our family who held personal and business accounts with @HSBC_UK We and our solicitors have contacted you numerous times and not once has anyone replied.

• yarks (@Silasyakubu6) reported 2 minutes ago

  @tracyswoodward @HSBC_UK The issue of the accounts getting disabled or hacked is very frustrating, it’s a sad thing the support team is not doing anything about the complaints people are dropping. I will advise you to contact Zaheerhackers on Instagram to help you get back your account they are fast

• hedgemustard (@hedgemustard) reported 2 minutes ago

  @HSBC_UK @hhlluk @UKBBSHOW If HSBC is fuelling climate breakdown with ferocious levels of investment, and if that breakdown hits people of colour (and the poorest) hardest, then is HSBC's support for Black History Month attempting to divert our gaze in order to continue maximising profit?

• Christopher Skinner (@MaverickTempest) reported 5 minutes ago

  @HSBC_Expat @HSBC_UK the HSBC Expat new account process is laughably but infuriatingly bad. Weeks of delays, no response, inability to contact the case manager by phone, etc. not sure why I’m still trying at this point - why would I want an account with service this awful?

• Kamil (@Kamil31339590) reported 10 minutes ago

  @HSBC_UK I’ve tried numerous times today to purchase online with my credit card and payment failed every time ??? I never had issue.. the message says authentication error.. is there a problem with online payment?

• Kamil (@Kamil31339590) reported 13 minutes ago

  @HSBC_UK I have used chat with customer service and I was ensured that nothing wrong with my credit card and asked to try again.. and still failed

• Adedeji iLa (@IlaAdedeji) reported 13 minutes ago

  @HSBC_UK just had a very bad experience with an hsbc customer service agent from were I am not sure 🤔. She did not listen to my issue and kept cutting me mid-sentence😳. #horrible experience 😱😱😱

• Gary George Bennett (@garygeorgebenn1) reported 15 minutes ago

  @HSBC_UK Bearing in mind that this situation has been on going since July, I feel it would be a complete waste of time, your organisation certainly lacks customer focus.

• Simon (@cyclingatco) reported 18 minutes ago

  @HSBC_UK Hi. How do I remove the hsbc app from my iPhone so I can re-install it on my new phone? I remember last time I did it, I did it wrong and had to call help desk to reset. I don’t want to do this again. There’s nothing obvious on the app. TIA.