Is HSBC down in Stoke-on-Trent, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Stoke-on-Trent, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (58%)
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Login (18%)
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Website (16%)
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Transactions (5%)
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Transfer (3%)
Community Discussion
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Eddie Clarke 🐝
(@eddieclarke96) reported
@FreddyPaterson @HSBC_UK They had the same issue last year and didn’t learn. They can easily do it. It just takes an interest in customers #hsbc
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Freddy Paterson
(@FreddyPaterson) reported
@HSBC_UK why can’t I log in without a secure key? I can’t generate one at all because you refuse to update the app!
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Intensive Gassing about Books
(@AboutGassing) reported
@Kay_29 @HSBC_UK So irritating - keep being told the mortgage hub is working yet it very clearly isn’t as no matter what time of day or browser used the attempt times out every single time!
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Iain (Owdo) Wright
(@mr_starboard) reported
from
Mosstodloch, Scotland
@HSBC_UK Can someone please reply to my DM from a few days ago? Still waiting for my telephone security code for new account. Been waiting two weeks now!? Cannot access online banking until I have it.
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Matthew Broadhead
(@chongma) reported
@HSBC_UK It's hopeless. The app still doesn't work. I don't think your team are ever going to fix it. It must be really easy to reproduce the issue. You admitted in your message that many others have reported the problem
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angus oswald
(@Sixkadaanhigh) reported
@BenGoldsmith @HSBC_UK Crypto is terrible the the environment though isn’t it Ben?
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Eddie Clarke 🐝
(@eddieclarke96) reported
@HSBC_UK @Matthew45818773 There’s no reason why you can’t update the app now to support customers #hsbc Nearly all other banks have done
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Phil Y
(@philyoung10) reported
@HSBC_UK Seriously, what is wrong with your telephone support service. For the second time, I have sat on hold to get through to someone, spoken to them, been put on hold and then got cut off meaning I have to start the whole process again. Get a grip
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Adam
(@actwit83) reported
@mip2202 @HSBC_UK As sure as the sun coming up every day, a new iOS beta means HSBC app is pretty much the only app that fails to work. Every other bank doesn’t have a problem, but don’t be mistaken, this is a deliberate choice by HSBC, not a bug. There is no way it is a coincidence every year!!
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Aleksi Niemela
(@aleksiniemela) reported
@HSBC_UK Your HSBC UK Mobile Banking app version 3.23.2 is not working on iOS 12.5.5 (iPhone 6). Can you fix this ASAP or are HSBC mobile banking services no longer available for iPhone 6 users?