Is HSBC down in Stoke-on-Trent, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Stoke-on-Trent, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (61%)
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Website (17%)
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Login (15%)
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Transactions (4%)
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Transfer (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Дима М
(@dmi3vim) reported
@HSBC_UK Social media – no But you can improve your mobile app so that I almost never need to open a web app And you can improve you chat support so that less people will need to use calls And you can provide direct number to fraud alert calls, so I need to wait in a general queue
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Wayne Smallman
(@Octane) reported
Hi @HSBC_UK, the website is confusing, I've chatted with an adviser who gave me incomplete advice, and sent a message via the BIB without response — I need to know how to make a Swift payment from a business account.
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Paul Upham
(@Notjustanyuser) reported
@HSBC_UK When the battery runs out on your security device . You can't access business banking . This happened to me and I now have to go into the branch. A very stressful experience. Perhaps HSBC should send out a new device to their custome before hand . Rubbish !
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steve hayes
(@shimself) reported
@HSBC_UK Logged on to website, fine. Use Chat it says. Just gores round in circles. Secure Messages. same thing HOW CAN I CONTACT YOU to ask for a cheque book?
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Дима М
(@dmi3vim) reported
@HSBC_UK has the worst support I ever talked. Each time I need to talk to them I surprised why I am still with them. But I am still with them :(
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Phil Barnett BEM ( He/Him )
(@philkidz) reported
@HSBC_UK please help - really awful service by phone and online - I’ve been waiting two weeks for a replacement business credit card
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BMBREMOVALSLTD
(@BMBREMOVALS25) reported
@HSBC_UK Customer service at HSBC is non existent. Truly the worse bank around.
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Sue Hubbard
(@Windsurf101) reported
Trying to set up a business account with HSBC for our management company they got my mob wrong, name wrong and therefore no call from them and you can’t call anyone and now have to go through another chat online - dreadful service @HSBC_UK @HSBC
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Paul Upham
(@Notjustanyuser) reported
@HSBC_UK Moving banks . Due to a battery not working in my device and I couldn't make important transfer with telephone or by app. I need to travel to branch which will take two hours because you closed my local branch recently . Extremely antiquated and time consuming !
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Pauline Q
(@justpaulineq) reported
@HSBC_UK My husband have spent hours trying to open an account for our daughter. He's gone into your branch office and been told that accounts can only be opened in bigger branches. Online attempts have failed with notices that the service is currently unavailable. Suggestions?