HSBC down? Current status and problems in Stoke-on-Trent, England
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
Problems in the last 24 hours in Stoke-on-Trent, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
- Mobile App (57%)
- Login (27%)
- Website (9%)
- Transactions (5%)
- Withdrawals (2%)
Community Discussion
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Peter Ronnenbergh (@Peterronn) reported@HSBC_UK Cannot believe you are effectively crippling my business through your organisation's ineptitude! I thought you were supposed to be supporting small businesses - not ruining them through your lack of "customer service". Called many times and getting nowhere ....
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Natalie Woodford (@Natz119) reported@HSBC_UK does anyone man your phones? Tried got over 3 hours yesterday to get through, let see what today brings! Not a great experience for a new customer!
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Sheldon Tarpey (@SheldonLT) reported from Birmingham, England@enrubeyma @HSBC_UK I literally had the same problem yesterday. My question can’t be answered online and yet I never managed to get through on the phone after 40 mins yesterday. Painful.
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Shefali (@shefaliTIG) reported@HSBC_UK So after wasting good couple of hours on Monday and another one hour today, I am having to write this to make a formal complaint about not being able to handle my complaint. Terrible service!
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Alexander Kenneth Martin Douglas (@AlexJive) reported@HSBC_UK instead of spending millions advertising how you are the world’s local bank, how about hiring some staff and improving your customer services and actually BEING a local bank? twice on hold for over 30 mins and not spoke to anyone. #falseadvertising #tradedescriptions
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Laura Rice (@LauraRi12153401) reported@HSBC_UK on hold waiting to speak to mortgage advisor for 2 hours last night and 45 minutes so far this morning. What is going on?? Terrible customer service
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Natalie Woodford (@Natz119) reported@HSBC_UK Well after 1.5 hours I have given up, really questioning my move to @HSBC, service is terrible. Even been waiting over an hour for a call back using that service
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Ben (@Ben21591102) reported@HSBC_UK as a HSBC Mortgage customer I am extremely disappointed in your lack of customer service. I have spent hours of stress trying to talk to someone in the mortgage team about my options only to be left on hold with no answers and no callback. Please can someone get in touch
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Gilly B (@GillianFurlong2) reported@HSBC_UK To be honest I just don’t have the energy for your processes any more. I was in a queue for 1.5h only to be told they couldn’t speak to me - even on a generic issue - as I’m locked out of business banking (despite sending you two forms back over the past few months)…I give in
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Anbu B (@anbumot) reported@HSBC_UK Spent more an hour and entered my acc number and sort code 5 times, even after speaking to different agent, don’t understand why i need to do this.. still listening to ur music. Be customer focused.. You let me down.