Is HSBC down in Stoke-on-Trent, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Stoke-on-Trent, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (57%)
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Website (19%)
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Login (19%)
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Transactions (3%)
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Transfer (3%)
Community Discussion
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Donna Bruschi, IBCLC
(@Milk_O_Maniac) reported
@SODASam_ @HSBC_UK @UKSAYSNOMORE Yes they do, and they can also control them after you leave by dragging you to (family) court for every little thing, or not paying child support, or making it hard for you to work, like through intimidation and lack of childcare.
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Lisa Dodds
(@LisaDodds10) reported
@HSBC_UK my husband is on to an Indian call centre and being asked ridiculous questions to reinstate the account. It is taking far too long! Sane questions over and over again. 40 minutes and still no help!!!!
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Franny JNR
(@franny_jnr) reported
@KarenAdamMSP Set up, to fail, just like no address, no bank, no income, which thankfully @HSBC_UK are now working to resolve, but this should have been addressed a long time ago.
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Stelios Gerogiannakis
(@sgerogia) reported
Seems to be a complete collapse of online customer service at @HSBC_UK Used to be able to get answers in the chat within minutes. Now it takes 6-8-10 hours (!!) for a person to respond. 👎👎
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Tony Lockhart
(@tonyrlockhart) reported
I wonder how banking customers in India would like it if they called their #bank with a difficult, personal issue, and had to talk to a #Geordie with a strong Geordie accent, on a bad phone line. Yes, you, @HSBC @HSBC_UK I need your help, and you’re failing me at every step.
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Robin Punter
(@PunterRobin) reported
@HSBC_UK Hi, do you allow customers to temporarily block debit cards? I "lost my cards this morning but have now got them back. In the meantime I phoned in to cancel the cards and order new ones. Being able to block a card for 24 hours would be good & allow me time to find them
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Lisa Dodds
(@LisaDodds10) reported
@HSBC_UK not even a call centre in India! He was working from home! Where is the security in that???
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rowan walton
(@lilysurfer) reported
@HSBC_UK @AbnerBrowne HSBC UK corporate giant zero customer care factor! 6-7 hour wait chat service? Every single transaction including between personal accounts following message informing myself I could be a fraudster, is a mentally debilitating utilised by HSBC as a preventative to retain money
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steve wakefield
(@s7evewakefield) reported
@HSBC_UK HSBC Premier service shocking, the call centres unable to cancel cards, refuse to raise complaints, numerous calls later still no resolution, refuse to call back #badservice
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DiddleDani Llewellyn #MicrosoftMVP 🏳️⚧️
(@diddledani) reported
@HSBC_UK As developers, we fully understand the issues with beta releases being unstable. We expect intermittent issues. What we do not expect is that year after year the same app failing in exactly the same way and then magically working again as soon as the stable release is out.