HSBC

Is HSBC down in Stoke-on-Trent, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Stoke-on-Trent, England 02/22/2026 00:00

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (60%)

    Mobile App (60%)

  2. Website (17%)

    Website (17%)

  3. Login (17%)

    Login (17%)

  4. Transactions (4%)

    Transactions (4%)

  5. Transfer (2%)

    Transfer (2%)

Community Discussion

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • DoloATWin unwind (@DoloATWin) reported

    @Tom_Godwin @HSBC_UK Terrible customer service @HSBC_UK

  • jasonpford Jason Ford (@jasonpford) reported

    @HSBC_UK Thank you, Steve. I don't want to input a code to access my account, I just want to use my fingerprint. HSBC's app needs urgent attention.

  • stuart_lindsay8 Stuart Lindsay (@stuart_lindsay8) reported

    @HSBC_UK you block a payment I’ve made to myself despite allowing 2 previous payments to go through. Claim you called me, you lied. You ask me to contact you, I can’t due to the wait time, you cancel my IB access. I can’t get through to unblock, what’s your solution?

  • roballport Robstar 🇬🇧 (@roballport) reported

    @HSBC_UK So in the end I had to physically drive into one of the only remaining #hsbc branches in the area, to resolve a simple account issue. When I mentioned the awful telephone support your staff were 100% not surprised 🧐

  • MarkusVisa FIENK (@MarkusVisa) reported

    @HSBC_UK He is now £6k in total down after some one has gone on a spending spree across London & Charlton. Your security should be of the highest importance but your staff refuse to believe it wasn’t him?! He can barely walk it’s insulting I will DM you and we need to escalate ASAP

  • TheSalvageDog1 TheSalvageDog (@TheSalvageDog1) reported

    @HSBC_UK after many hours of trying to speak to someone with compassion and the desire to help, I’ve finally spoken to a lady called Fiona who was amazing. Your call centre operators are awful but she is an absolute shining light.

  • jasonpford Jason Ford (@jasonpford) reported

    @HSBC_UK What? I was happily using my fingerprint until HSBC did it's "upgrade". Now I'm generating a code and have nowhere to put it. HSBC, your app is flawed. Fix it. Steve, thank for your input.

  • Bengn87 Ben (@Bengn87) reported

    Hi @HSBC_UK I am 34, an adult! I an perfectly capable of managing my own money and choices . Please stop trying to block payments because you are ‘trying to help me’. You have cost me £500, you are not helping me. I will be looking to move on. Insurances held will be ended today.

  • NaziraBibi Nazira (@NaziraBibi) reported

    @HSBC_UK I have resolved the issue myself by going into the branch today. But I shall still be leaving once I have investigated what bank will best align with my needs and values. It’s certainly not #HSBC

  • Epicgrumpyfucka Duncan Disorderly (@Epicgrumpyfucka) reported

    @HSBC_UK Nope still not working just in login spins round and round