HSBC status: access issues and outage reports

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gaurav Yadav (@GauravYadav0608) reported 9 minutes ago

  @HSBC_IN @HSBC @HSBC_UK Terrible customer service and completely ineffective phone banking support. Reverse my charges occurred on my card Card ending 9340

• 
  Sebastian Tombs (@Sebast1antombs) reported 10 minutes ago

  The kids working in the last branch of @HSBC_UK in my town must want a redundancy check, when someone comes in & say I'd like to open another account as the one I've got already is tied to my mother's estate, can you do it on line as we're short staffed is the wrong answer

• 
  Mark (@MorganMF9867) reported 13 minutes ago

  @HSBC_UK @thandiwntsgmail Interestingly,you blocked my telephone banking access on 30th March. You didn't notify me, I found out on the 17th April. Asked on the call to reset it,told it wasn't possible over the phone. That was a barefaced lie. Been told by your complaints team that it is possible. Lies!!

• 
  Andouillettefries (@Andouillettefr) reported 14 minutes ago

  traveling , @HSBC_UK decide to lock me out of my online account . I lost my bank card so I can not "block" it and can not clear customer service ( I can not remember how I spent £107 on the 4th of April ) My account may be empty for all I know and I can not do any about it

• 
  Michael Morris (@Wontbeforlongx) reported 14 minutes ago

  @HSBC_UK I don’t have my cards they where thrown away by mistake a few months ago. I wanted to do a credit transfer but I need my card details to login or to speak to anyone. I don’t have them, how can you help me?

• 
  Toan Hoang (@thoang1000) reported 17 minutes ago

  @Cashplus @HSBC_UK @Cashplus I just got off the phone with support for the 4th time (one of them actually told me to hold and hung up). Apparently, I need to physically get documents certified (who on earth does this) and then send them via post and wait 10 days. This is in the 21st Century.

• 
  Tim C (@timralph30) reported 17 minutes ago

  @HSBC_UK where is my £75 compensation as promised by your agent “SAndeep Ganduu” on chat for such poor service

• 
  Superficialsupermum (@superficialmum) reported 18 minutes ago

  @HSBC_UK Everyone who switched from Kinetic can now no longer access their account!

• 
  ana gic ....Actor & Filmmaker (@anagicphoto) reported 18 minutes ago

  @HSBC_UK so Could not make a claim and realise and realised I'd been paying Insurance that I could not . So can I please have the money back I have paying monthly, For the insurance as this service is not accessible to me

• 
  Tony McFarlane (@TonyMcFarlane2) reported 19 minutes ago

  @HSBC_UK why is it so difficult to set up a standing order? Can’t do it on app, can’t get into online banking, virtual assistant no help, found round in circles