HSBC

Is HSBC down in Stoke-on-Trent, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Stoke-on-Trent, England 12/07/2025 23:45

At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (61%)

    Mobile App (61%)

  2. Website (16%)

    Website (16%)

  3. Login (16%)

    Login (16%)

  4. Withdrawals (3%)

    Withdrawals (3%)

  5. Transfer (3%)

    Transfer (3%)

Community Discussion

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • vicky0375 Vicky (@vicky0375) reported

    @HSBC_UK Just had a text notification that a new debit card has been sent but things are complicated, is there someone I can talk to about the issues as I have continuous payments sent from the card and need them to continue

  • tomwhoscontrary CD8+ T-Anderson (@tomwhoscontrary) reported

    @HSBC_UK I'm trying to register for online banking, but it's not working. Codes mostly don't arrive, when they do the app says they're not valid, and now when i ask for a new code it just says "Error". Is there someone i can phone to sort this out?

  • _Hana_Xo YUCK.FOU (@_Hana_Xo) reported

    @HSBC_UK **** you run me my money and I’m trying to move over to @BarclaysLDN

  • Deeafree Dee (@Deeafree) reported

    @HSBC_UK Trying to recover my digital security key and your app and website are giving contradictory advice. Website says go to app ? App ? says go to website.

  • AndrewDiaper Andrew_Diaper (@AndrewDiaper) reported

    @HSBC_UK absolutely dreadful service from HSBC. Having waited for 40 mins, voice recognition not work you want me to verify who I am by asking about a £7.36 transaction of 5 days ago. What do expect me to do have a list of all taps I’ve done in the last week?#poorservice

  • JulieMillar Julie Millar 😊🌹🤩🌻🌼 (@JulieMillar) reported

    @HSBC_UK Hello I urgently need to cancel my stolen bank cards but can’t log on as phone taken too so can’t chat please help

  • NyuOtaku Angry Hedgehog litter picking (@NyuOtaku) reported from Marston Moretaine, England

    @HSBC_UK why it's so hard to contact u by phone? Your website it's a nightmare and you mobile bank app it's ridiculously basic. I can't belive @lacaixa has a better system than an international bank.

  • ivetux16 Iveta Stripeikaite (@ivetux16) reported

    @HSBC_UK Your live chat seems to be down.

  • ClrBlwrs Clare (@ClrBlwrs) reported

    Can anyone recommend a user-friendly online bank account? Im really struggling with @HSBC_uk since they changed the login, too many passwords and codes to remember. I have quite bad cognitive problems and keep getting locked out.

  • njouannem Nick Jouannem (@njouannem) reported

    @HSBC_UK Hi folks, I can’t seem to log into my account on iPhone via HSBC app using FaceID. The app recognizes my face, shows green check mark, and then goes back to login screen.