HSBC status: access issues and outage reports
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Full Outage Map
- HSBC generated 0 outage signals in the last 24 hours around Stoke-on-Trent, including 0 direct reports.
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours in Stoke-on-Trent, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Community Discussion
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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My Question Is? (@MyQuestionIs2) reported@HSBC_UK I’ve been trying to pay a cheque in using the App. It is giving me an error message saying try again later. How long do you expect this problem to last.
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MagicAsh (@MagicAsh16) reported@HSBC_UK when you send out credit cards and explain how to register do anyone working at HSBC try the instructions to see that it doesn’t work? I can’t understand how in 2026 something like this is so bad and frustrating. I’ve tried online and the mobile app
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Dave Madders (@Actual_madders) reported@HSBC_UK I just used chat in the app and it seems i was connected to a very lazy person who didn't want to help me. Or a massively incompetent moron who didn't know what they where doing! I'm guessing its not UK based. Can you let me know the times the chat is manned by UK staff please?
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simon le vans Shadow Home Secretary (@simonlevans) reported@HSBC_UK I’m now talking to an actual person in the app. You should have this as an immediate choice on chat. In fact it should be an immediate default when your chat bot can’t help.
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Dawnin 27/9@LFC❤⚽️ 🇺🇦🌻 (@dawniedavidson) reported@HSBC_UK at some point banks need to accept that some clients need actual help to set up accounts rather than do a bit, send them away, when client receives emails and no clue what they are supposed to do esp when they are using old mobile devices, no clue how to upload info
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Andrew Blumson (@Andrew_Blumson) reported@HSBC_UK I'm a new Premier Account and World Elite customer - not a very good experience so far. Messed around on the phone, transferred to the wrong department, rude person on the phone who basically hung up on me. Not a great start!!!
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Matt Bunnell (@mattbun) reportedHi @HSBC_UK How do I find out the list of HSBC Premier Credit Card airline & hotel transfer partners (and the transfer rates) before applying for a credit card? Strange that this info is not on your website given that this is a major part of the reason to choose the card.
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Alasdair MacMillan (@alymacmillan) reported@HSBC_UK hi, how do I log in to hsbc when I’ve lost my phone and have no access to the number or app?
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John Kefas (@kefasjohn) reported@HSBC_UK And I can't login to my Internet banking cos my device (like calculator) is not working anymore. I contacted you guys via mobile number and complained but I was asked to send some documents for confirmation before they could unfreeze my account which I did... 2
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Or Sassur (@Orsassur2) reported@HSBC @HSBC_UK please help me