Is HSBC down in Stoke-on-Trent, England?

HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

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Full Outage Map

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

1. 

   Mobile App (61%)

2. 

   Website (16%)

3. 

   Login (16%)

4. 

   Transactions (5%)

5. 

   Transfer (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• Abbie (@AJgilkinson) reported 7 minutes ago

  @Hestia1970 @HSBC_UK What about women who have no form of ID? Will this service still let them open a bank account?

• Rafael. (@meagradas) reported 10 minutes ago

  So @HSBC_UK held a transaction I made because it was flagged as fraud in their system. The transaction was an easy bank transfer from my HSBC account to MY OWN Monzo account. Get your **** together, HSBC.

• susan goldsbrough (@suziepoozie1) reported 11 minutes ago

  @HSBC_UK When will they be doing sit down appointments as i don’t want to apply online I want to talk to some one face to face regarding my loan

• Christine Thomas (@Cjaythomas) reported 12 minutes ago

  @HSBCUKBusiness @HSBC_UK @HSBC Terrible customer service! Promises promises got told I would have a call back within 24 hours that was 8 days ago! I called again yesterday and still nothing!

• Kim Iskyan (@kimsiskyan) reported 13 minutes ago

  @HSBC_UK you (Global Liquidity and Cash Management) have held up my paycheck (it's been going to the same account for months) for 3+ weeks for "compliance" and all I get is milquetoast reassurances. I need someone who can actually help. Who is the head of these incompetents?

• NSudarsan (@NSudarsan2) reported 13 minutes ago

  @HSBC_UK @HSBC_IN Just on phone for last 30 minutes again trying to resolve this. HSBC UK says HSBC India has not released the money back!! This is extortion. Feel nervous about sending money via HSBC now!! Please can you help urgently.

• 🏴󠁧󠁢󠁳󠁣󠁴󠁿Mags💙 (@MagsMcLocks) reported 16 minutes ago

  @HSBC_UK trying to make payment to a new payee on both website and app today. Tells me I’m entering the wrong code woth error -10004. I am not entering the wrong code and trying to get help through your chat function is pointless. Please provide support on this.

• craig reynolds (@reynlord) reported 19 minutes ago

  @HSBC_UK my card isn’t working and I can’t get through to anyone. help

• Dain (@DYangwu) reported 20 minutes ago

  My account has been frozen for nearly a year. I can't get my money at all. I don't know any reason. I went to the bank seven times, which didn't help. Calling the bank also perfunctorized me. How can HSBC UK solve this problem?#UK #HSBC #Help @HSBC_UK @HSBC @HSBCUKBusiness

• Chris Mc (@Melonaldo) reported 22 minutes ago

  @HSBC_UK Do we have an eta for the fix? I have tried to get hold of a physical secure key, but my local bank has run out…