HSBC

Is HSBC down in Stoke-on-Trent, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Stoke-on-Trent, England 02/13/2026 07:50

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (61%)

    Mobile App (61%)

  2. Website (16%)

    Website (16%)

  3. Login (16%)

    Login (16%)

  4. Transactions (5%)

    Transactions (5%)

  5. Transfer (2%)

    Transfer (2%)

Community Discussion

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • DaveHowes84 Dave Howes (@DaveHowes84) reported

    @HSBC_UK Any response to this please? Everything on my android phone is up to date, no battery saver mode on, was working fine until the update 2 days ago. I rely on this app for all my banking and I need access please. Same thing happened exactly a year ago.

  • southgate_penny Morningbird (@southgate_penny) reported

    @HSBC_UK @nationaltrust It’s a tiny tiny start. Now, to make up for the presumably absolutely massive amounts you have invested in fossil fuels over the past 40 decades could you please make sure no more are taken down and millions more planted. We need billions of trees now.

  • wesramm Wes Ramm (@wesramm) reported

    @HSBC_UK You haven't sent me a new business debit (a month late) and hold times on the bus banking line are >2:00..... Can you help? I'm stuck without a debit card.

  • puneetdokania Puneet Dokania (@puneetdokania) reported

    @HSBC_UK u literally know how 2 destroy someone’s mood & day. Gosh such terrible service Plz accept dat ur voice recognition system is just useless & demolish it 100% also can u plz call back once d call is disconnected after 20-30 mins of horrible exp f explaining d situation?

  • Bubsey4 Bubsey (@Bubsey4) reported

    @HSBC_UK It is the latest version clearly an issue from HSBC UK end

  • roisinrogers Roisin (@roisinrogers) reported

    @HSBC_UK your new app is terrible please go back to the old one!!

  • piyush_gupta198 Piyush Gupta (@piyush_gupta198) reported

    @HSBC_UK I've changed my mobile device. Have tried 3 times for a new activation code but not getting the text. On hold with customer service for 35 mins and counting. Please help!

  • TrentTech Alex Darby (@TrentTech) reported

    The new UI in the @HSBC_UK mobile banking app is awful. For example, where you used to be able go into an account and see all the info at a glance, you now have to swipe down to see the info. The overall UX of it is ironically more complicated due to the "simplified" UI.

  • NaveedPKi Naveed Khan (@NaveedPKi) reported

    @HSBC_UK Appalling service standards..spent nearly 3 hours to unblock a card (nor prior comms) but futile....no one knows what they need to do...dont have the courtesy to call back when they disconnect your call. #shame to it highest

  • BaldersonSue Baldygrufallo (@BaldersonSue) reported

    @HSBC_UK new mobile app v slow to log on and off. Retro step.