Is HSBC down in Stoke-on-Trent, England?
No problems detected
If you are having issues, please submit a report below.
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Stoke-on-Trent, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
-
Mobile App (64%)
-
Website (15%)
-
Login (15%)
-
Withdrawals (3%)
-
Transfer (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
-
Anas
(@hadyanth) reported
@HSBC @HSBC_UK on hold for 42 minutes trying to get hold of customer service. Only to have someone answer, stay silent and then hang up on me... 😤 Safe to say I hope that person smashes their toe on a table tonight. Will be well deserved. HSBC #CustomerService is non-existent.
-
Yaaaa111
(@Yaaaa1112) reported
@HSBC_UK Absolute shocking NON EXISTENT customer service! I’ve been trying to talk to someone because of a glitch in the online banking guess what? 3 WHOLE DAYS no o w is replying on the phone after hours and hours and no one replies on a chat EVER! 3 WHOLE fkg DAYS
-
Katrina Burton
(@katrinalouiseb1) reported
@HSBC_UK mobile app stopped working so uninstalled and now trying to reinstall. It says I've already activated digital secure key on another device (NO it's the SAME device). The set up instructions say to open app and 'generate a log on security code'. I can't access anything
-
Sam Wilson
(@Wam_Silson) reported
@HSBC_UK I've now been put on hold and disconnected twice more... soon to be 4 hours trying to speak to someone and get an issue sorted. #hsbc #hsbcuk
-
sambasam.eth
(@sambarinooofm) reported
@HSBC_UK Hey, I'm trying to send money via Amazon but the gift card isn't sending through. Customer support told me the transaction is pending, how long should this take to clear? I did the same thing yesterday and it went through immediately??? #HSBC #MobileBankingApp
-
Sathiya
(@Saathiyatweet) reported
@HSBC_UK I've waited for 1.45 hours this evening, but still could not get any agent support me to get my profile unlocked, which was due to the recent mobile banking upgrade. Poor customer experience and can't believe that a major upgrade was rolled out without thorough testing.
-
Matthew O'Neill
(@MatthewON) reported
@HSBC_UK looking like Internet banking is not allowing logins (although the app is working ok)... GSA_ERROR
-
Daniel Stevanato
(@Stevros1988) reported
from
Leeds, England
@HSBC_UK Do I have to ring up to register for phone, online and digital banking? My account is open but it's not clear from what I've had in the post if I'm supposed to get my security numbers/login details etc by post or if I need to get it all done over the phone.
-
Jonathan Levy 🇬🇧🇮🇱🇧🇷
(@JonLevy2012) reported
@HSBC_UK phone lines keep disconnecting! My app not accepting my login details and now completely locked out. Do yo have a problem?
-
Ian James Seale (Pureblood)
(@IanJamesSeale) reported
@HSBC_UK #HSBC #MobileBankingApp You have messed up your mobile banking app with an update no customer wanted. Fast balance is gone. Why? Why is there now no Fast Balance? Reducing features is not improvement.