HSBC

Is HSBC down in Stoke-on-Trent, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Stoke-on-Trent, England 01/30/2026 13:40

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (57%)

    Mobile App (57%)

  2. Login (19%)

    Login (19%)

  3. Website (17%)

    Website (17%)

  4. Transactions (5%)

    Transactions (5%)

  5. Transfer (2%)

    Transfer (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • Worlds6440 David Booth (@Worlds6440) reported

    @HSBC_UK He's already in contact with your support but has been told it may take upwards of 15 days before it can be resolved... not ideal I was curious if there was a common issue here rather than anything specific to his account.

  • No1Simmo No1simmo (@No1Simmo) reported

    @HSBC_UK have you got problems transferring current accounts? I have been waiting a long time and communication is terrible 😞

  • Joolsdveye #JoolsdWebu (@Joolsdveye) reported

    @HSBC_UK Yes like closing people's accounts down, then giving their money away.

  • trudiebakescake Trudie Bellamy (@trudiebakescake) reported

    @HSBC_UK That is the site we checked. The number they sent it from is one of your numbers they have spoofed. Sent the texts to the phishing email addy. X

  • RacerShaun Shaun (@RacerShaun) reported

    @HSBC_UK why is the deposit cheque not working again? It isn’t very environmentally friendly driving to a town just to deposit a cheque

  • cuthbert_emily Emily Cuthbert (@cuthbert_emily) reported

    @HSBC_UK hello, pls can you check when my stuff was sent to re-set my online access? I’ve been blocked (for no reason) for nearly two weeks now and I have bills to pay. Thank you.

  • Trayset Jeremy Clark 🇬🇧🇨🇭🇲🇾 (@Trayset) reported

    Hello @HSBC_UK Is it neccessary to ask me about the stupid cookies thing EVERY TIME i log in? Surely I told you once, that should be enough........😔

  • reddevilkev1 Kevin Welcome (@reddevilkev1) reported

    @HSBC_UK customer service has gone downhill so badly here

  • Jim528 Jim (@Jim528) reported

    @HSBC_UK is your banking app down? Won't allow me to login or change password? I need access to my account asap

  • Vlad_whogivesa Yogurt Cough (@Vlad_whogivesa) reported

    @HSBC_UK Also, the support telephone number I’m supposed to ring just has a msg telling me they’re busy & to try again later. Any suggestions? or do I have to spend my lunch break going in branch to sort this?