HSBC

Is HSBC down in Stoke-on-Trent, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Stoke-on-Trent, England 12/10/2025 20:55

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (65%)

    Mobile App (65%)

  2. Website (15%)

    Website (15%)

  3. Login (15%)

    Login (15%)

  4. Withdrawals (3%)

    Withdrawals (3%)

  5. Transfer (3%)

    Transfer (3%)

Community Discussion

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • GJRedleg JackyG (@GJRedleg) reported from Botesdale, England

    Is there an issue now @HSBC_UK , @HSBC with your servers. Cang pay bills online

  • wayne_wright170 Carl Wainwright (@wayne_wright170) reported

    Hi @HSBC_UK I’ve had everything for my bank account a couple of weeks ago except my telephone security number - my bank account switched today but I cannot access it?

  • MVoortTech MVoort // Travel Tech (@MVoortTech) reported

    @HSBC_UK Interesting, as since I'm using the app, the PSK no longer works on website. Website only allows a DSK generated on the app.

  • Jonny__Justice Jonny Justice (@Jonny__Justice) reported

    @HSBC_UK Managed to get cash out. Card payment terminals here seem to consider it as a credit card rather than debit card, which is (seemingly) why it wasn’t working for contactless.

  • Danielle_Fozzy Danielle (@Danielle_Fozzy) reported

    @HSBC_UK Is the app down again??

  • CharlotteDommin Charlotte McDermott (@CharlotteDommin) reported

    @HSBC_UK I've been locked out of my bank account cause I couldn't remember my password, made a new one and had to verify it using my security number, I don't ever remember setting up a security number so now been locked out of that too Help please, I need access to my account!

  • chopramanan21 Manan Chopra (@chopramanan21) reported

    @HSBC_UK Respected sir, i am facing financial problem, i hope you understand as i am from middle class family i dont have moeny

  • Amurowhitedemon Amurowhitedemon (@Amurowhitedemon) reported

    @HSBC_UK thanks HSBC tried to change the amount on a standing order but just get the message. An error occured over and over. Poor show from your website.

  • russelguppy Russel Guppy (@russelguppy) reported

    @HSBC_UK Are there any known issues with internet banking? Unable to access anything (accounts, payments etc) as keeps saying unable to connect to servers. No issues with household internet....

  • JordannaChatwin Jordanna Chatwin (@JordannaChatwin) reported

    @DavidWhirledge @HSBC_UK Ive already rang them 6 times over the past 3 weeks even the people on phone lines dont help