Is HSBC down in Stoke-on-Trent, England?

HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

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Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

1. 

   Mobile App (58%)

2. 

   Website (20%)

3. 

   Login (15%)

4. 

   Transfer (5%)

5. 

   Transactions (3%)

Community Discussion

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• Jh (@hj81111) reported a minute ago

  @HSBC_UK horrendous customer service. Been on continuous phone calls, getting repeatedly shifted from department to department then hung up on. I need urgent help. I am homebound and disabled and can't get to a branch. Please can someone help!!!

• Suzy Hollick (@SuzyHollick) reported 2 minutes ago

  @HSBC_UK you really are the WORST bank you don’t care a jot about customers, service, humans. 6 failed hours today trying to speak to a person as I’m locked out my business banking account. You really should be ashamed of yourselves

• datazuum (@datazuum) reported 3 minutes ago

  @HSBC_UK You say you are sorry and then say you will get back ASAP! None of those seem to be at all true! I sent all the details to you last week and nothing! Now I'm expecting to hear some more excuses from you! Sounds typical of your service!

• CT (@Trinilady28) reported 4 minutes ago

  @HSBC_UK if you work at HSBC UK and are a Manager on the Premier Banking team. Please tweet me your office phone number. I need a direct contact that your gatekeepers refuse to provide. So that I may solve my problem after 4 months of ineffective run around.

• Boris’s Nemesis (@boris_nemesis) reported 6 minutes ago

  @HSBC_UK Your new banking website is not allowing me to open my invest direct account portfolio.. is it just me or do you have a problem?

• Jh (@hj81111) reported 8 minutes ago

  Agent @HSBC_UK completely wasted my time today. To tell me to ring the same phone number I keep ringing that they drop my call. Horrendous customer service. Been failed. Best to change banks to a competent one. Warning to others. I've been trying 3weeks to resolve my issue

• Abi (@Edworfliagiba) reported 13 minutes ago

  @HSBC_UK why is it so impossible to talk to anyone? I've been on hold for over an hour trying to set up a Kinetic Business account. Do you not want my business???

• Melanie Barnett (@lemoney_b) reported 14 minutes ago

  @HSBC_UK is there a problem with HSBCnet this morning? I am unable to logon anywhere……

• datazuum (@datazuum) reported 20 minutes ago

  @HSBC_UK Terrible, terrible, terrible service from @HSBC_UK ! Looks like the bots aren't listening and the processes internally have broken down! Anyone, anyone Stuart?

• moo haven (@moohavenrescue) reported 24 minutes ago

  @HSBC_UK pulling my hair out - you cant help me on line or on the phone, so you send me to branch who have no business specailist! Wages need to be paid on the 31st and i have no access to my account - 3 weeks this has been going on!