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HSBC

HSBC down? Current status and problems in Stoke-on-Trent, England

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Full Outage Map

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  • 59% Mobile App (59%)
  • 26% Login (26%)
  • 7% Website (7%)
  • 6% Transactions (6%)
  • 2% Withdrawals (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • slp6
    sharon peacock (@slp6) reported

    @HSBC_UK I've just got onto the app with no problems

  • _harrieth
    harriet (@_harrieth) reported

    @katysdoodles @HSBC_UK Sometimes when it has been bank hol it can take a little bit longer for pending transactions to show on your statement as it counts as a non working day! I think HSBC was down yesterday too so might be something to do with that x

  • lexwil1
    lex (@lexwil1) reported

    @McCapedCrusader @HSBC_UK It's such a widespread issue I can't believe they haven't let any of us know, especially considering it's declining cards in real life as well! That's disgusting

  • deborah_stemson
    Deborah Stemson (@deborah_stemson) reported

    @HSBC_UK I'm still having issues connecting... To online chat via the app. Refers to my Internet being at fault, which it unfortunately is not the case.

  • dawnbyram0310
    Dawn Byram (@dawnbyram0310) reported

    @HSBC_UK Yes can log in now thank you, it was just when stuck at the drive through last night and declined my card 🙁

  • Ruadhairi
    Labhráin Nic Ruadhairí (@Ruadhairi) reported

    @HSBC_UK Uhhh.... No... No they are not. Plus the replacement card you sent doesn’t work. 🙄 good job I’ve another bank account although I’d quite like to access my money held in HSBC. Nothing but issues the last few weeks.

  • SLTjustin
    Justin Lawson (@SLTjustin) reported

    Why is @HSBC_UK @HSBCUKBusiness so bad. I have wasted nearly two hours this morning trying to get through to correct departments or have people answer the phone. I am so close to moving business, personal, mortgages and kids accounts because your service is atrocious

  • marcuus50
    Marc Stewart (@marcuus50) reported

    @HSBC_UK @HSBCUKBusiness @firstdirect why are you only open 10-2 daily? Not good enough for demand. 3 minutes till closing and still in the queue 9 deep outside. Been here 40 minutes at Cramlington. Apparently 1 counter serving. Shopping centre security having to help your staff

  • AndrewC84212713
    Andrew Cook (@AndrewC84212713) reported

    @HSBC_UK @HSBC_UK please can you let me once once fixed ASAP. I can’t access investdirect

  • Mholliday1988
    Michael Holliday (@Mholliday1988) reported

    @HSBC_UK it was mainly to do a savings review (mainly ISAs). The problem is that your branches always have queues and too few staff that they don't have time. I would have assumed that with restricitions easing on monday there should have been a plan for appointments etc by now