Is HSBC down in Stoke-on-Trent, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Stoke-on-Trent, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (58%)
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Login (19%)
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Website (17%)
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Transactions (4%)
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Transfer (2%)
Community Discussion
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Michelle Hedley 💙
(@Shelle02) reported
@sazcass @HSBC_UK @firstdirect and a staff member then rang First Direct to go through the security with me there. Was a real pain but everything I have done since has been conducted via chat and messages with no issues whatsoever 👍
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Sboroblu
(@Sboroblu) reported
@HSBC_UK your level of service is a disgrace, you don’t answer the phone, you respond to messages, you don’t action the call back. What do your customers have to do, to get your support?
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Julian Victoria
(@Julianvictoria0) reported
Now they are telling they are going to close the branch soon so if they don’t pick before 5pm I have to come back tomorrow ?!?@HSBC @HSBC_UK ????? WTF!??
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Peter Wilson
(@PeteSQ) reported
@HSBC_UK After the recent update to your mobile banking app it now just crashes. Unable to do online banking. Please fix ASAP. Samsung S20.
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Edd Williams
(@shadyejw) reported
@HSBC_UK is your mobile app down? Its turned off my security settings and now wont allow me to log in. Done the usual stuff but im concerned that it turned off my biometrics and wouldnt allow me to turn back on before it stopped loading
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Keith Jones
(@Kjones1892) reported
@HSBC_UK the online help guides have just asked me to write to you to re-set my mobile banking password ? Really ? What is this 1998 ?
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Gen Williams
(@genwilliams) reported
@HSBC_UK I've closed my account already. @monzo's customer service is better & more responsive (I waited weeks for help from HSBC) & their app is easier to use - the security features are sensible rather than unusable & Kafkaesque, so I've moved everything I had with HSBC over to them.
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Patrick O'Gorman
(@itspog) reported
@HSBC_UK Uninstalled, reinstalled yesterday working although won't allow fingerprint recognition to be set but, 24 hours later its back to being broken. Where is a link to the problem update and fix? World Class Shambles
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Matt Cartmell
(@MattCartmell) reported
from
Paddington, England
Absolutely appalling levels of customer service with @hsbc_uk business banking -phone service over 1hour wait - but no responsiveness on the Chat app either. If you’re looking for a business account look elsewhere
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Peter Wilson
(@PeteSQ) reported
@HSBC_UK I can't reset my password because the app crashes as soon as I run it. So I can't get in to web banking either because no pass code. I am locked out of all online banking because of this issue.