HSBC

Is HSBC down in Stoke-on-Trent, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Stoke-on-Trent, England 02/09/2026 19:10

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (60%)

    Mobile App (60%)

  2. Login (18%)

    Login (18%)

  3. Website (16%)

    Website (16%)

  4. Transactions (4%)

    Transactions (4%)

  5. Transfer (2%)

    Transfer (2%)

Community Discussion

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • mark_salisbury Mark Salisbury (@mark_salisbury) reported

    @HSBC_UK Muswell Hill. But I needed it to be working today. If you still had cashiers I would not have had a problem.

  • Rubywithadooby Ruby🍃 (@Rubywithadooby) reported

    @HSBC_UK funny how long it takes to get help. No help at all. Still trying to get help since being scammed out of my money told someone would contact me and no one has. Clearly they don’t care if I starve or go into debt. Company’s chasing me for money I don’t even have

  • Scotslassie21 Natalie Young (@Scotslassie21) reported

    @HSBC_UK I would like someone to contact me asap as I tried to make a complaint, however the CSR refused to put me through to H/O Complaints. Abs dreadful service.

  • heyalxblk Alex Black (@heyalxblk) reported

    @HSBC_UK This is for a business account. Are you able to deal with business account customers? The advisor on the in-app support chat for the business banking app couldn't help so I'm assuming that you can route my request?

  • jilliee73 jilliee73 (@jilliee73) reported

    @HSBC_UK Thanks for trying to help, but as I said I've been trying to sort this for a year. The first thing I did was change my preference using online banking. You don't get a card for a Future Savers account either.

  • Bigman38820246 Bigman (@Bigman38820246) reported

    @HSBC_UK Shouldn’t you be thinking about positive customer service and putting us first??

  • Raji_Warrior Rajasree Variyar (@Raji_Warrior) reported

    @HSBC_UK - impossible to get a hold of anyone or unlock an account without going into a branch with ID. Starling it is.

  • Turak64 Simon Edwards (@Turak64) reported

    @JamieGiberti @HSBC_UK Open the app, press cancel to the first log in message. Click generate code in the bottom right. Then click generate code again, ensuring "log on" is selected at the top.

  • _ReeStar Claire Rogerson (@_ReeStar) reported

    @HSBC_UK Hello there. Straight after updating my iPhone to the latest ios15.1 software release. I can’t delete the app and reinstall as I haven’t got the relevant security information with me, and I can’t access online banking because I need the code generated by the App. We need a fix!

  • GreatStrides65 David Turner QC (@GreatStrides65) reported

    @HSBC_UK Patience is wearing out as I now have to leave for an all-day meeting having been on hold, across 2 calls, for >45 minutes. To blame this appalling service on the pandemic, as you still do, is disingenuous