Is HSBC down in Stoke-on-Trent, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Stoke-on-Trent, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (60%)
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Website (16%)
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Login (16%)
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Transactions (5%)
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Transfer (2%)
Community Discussion
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Jon Barnes
(@jonbarnes10) reported
@HSBC_UK I have been trying to get through to your fraud hotline for over an hour. You website and mobile app just send me round in circles #fraud @BBCNews
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Paul Stockton
(@pstockton) reported
@HSBC_UK Yourself and @firstdirect can keep telling your customers EVERY year the same “we don’t support beta until it’s released” but you are the SAME TWO banking apps that fail every year and it’s a little tiresome that you inconvenience the 1000’s of iOS users now installing iOS 16
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Elizabeth Webb
(@Elizabe36065140) reported
@HSBC_UK can you arrange funerals for lifelong customers who are unable to get customer support?
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Alan Howell
(@Alan_Howell) reported
@HSBC_UK Because of this he couldn’t do anything to help me access my account. I know have to wait another 10 days without access to my account while he sends a new “welcome Pack”. Absurd level of banking failure from HSBC.
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GM
(@igokulrajj) reported
@HSBC_UK I'm curious like why HSBC can't do public betas while other banks are doing it. People really want to try beta versions and this one app is preventing it. I'm sure most of the customers are expecting and you should consider about working on beta versions.
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Scott G
(@scottgardner76) reported
@owens_lee @RobbiewOnline @HSBC_UK Lee is right… It’s not even a glitch - The iOS version is checked on launch - HSBC are choosing to inconvenience their customers and are simply failing to add iOS 16 to the whitelist! They could add iOS16 and then push an app update to make it work!?
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Raees Bobat
(@Raees_B) reported
@HSBC_UK Hi, both my parents have had their cards declined/service not available when trying to pay for things/use atm - with sufficient funds in the account, any idea why this is!?
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Christian Novak
(@Christi08670213) reported
So then it says to call @HSBC_UK to get this sorted. Guess what, closed. Must be run by utter ******* morons. I mean how ******* useless are the people working there not to see what a mess this is?
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Alan Howell
(@Alan_Howell) reported
@HSBC_UK #awfulservice #bankingincompetance If you use HSBC business banking app on a phone don’t upgrade your phone. The app won’t work and it takes months to sort out the problems. I’m 2 months with no access to my bank account.
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Elizabeth Webb
(@Elizabe36065140) reported
@HSBC_UK I’ve just been cut off again trying to get assistance for my aunt who had 89k taken from her bank account. Apparently you can’t help and my housebound aunt with dementia needs to contact you herself. 🤔