Is HSBC down in Stoke-on-Trent, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Stoke-on-Trent, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (60%)
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Login (18%)
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Website (16%)
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Transactions (4%)
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Transfer (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Hannah Gough
(@hlgough92) reported
@HSBC_UK I’ve spent 5 hours on the phone to your agents since 5th November. I’ve been approved for a loan but can’t finish the application due to technical error SC14. We’re going around in circles - please please help me.
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Orbay #DOGE
(@atalayorbay) reported
@HSBC_UK I've been looking for your bank since yesterday and I can't reach you. I started calling at 6.30 yesterday. They did not pick up because the call was closed after 8 pm. Now I'm calling again but no one is picking up. this is bullshit. you are a liar. you have very bad service🤬
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David F 💢
(@chevenix) reported
@HSBC_UK Hi, I had a chat w a HSBC support person to book an appointment in a branch. He said I should call customer svc to arrange it. CS says I can book on the website. The website sends me back to the same CS number. Are you guys serious?
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Jenni Draper
(@JenniDraper3) reported
@HSBC_UK the most terrible service I’ve ever received. I’ve reported fraud in my account back in june, again in October and I’ve chased again today. Been on the phone since 8.30, been passed to 9 departments and still nothing. #awfulservice
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Orbay #DOGE
(@atalayorbay) reported
@HSBC_UK No one answered for 1.5 hours last night. I was able to get results in 47 minutes this morning. If a lot of people are calling and you can't answer, find a solution to this problem. Also, my name is Orbay, it says big there!
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Sharon Walters
(@SWalters_MNA) reported
No joy with the bots on HSBC for a friend who is boiling with rage over an effort to resolve an issue. Repeated calls with ‘helplines’ and online have produced a big zilch. WTF! Customer service? Ha, ha! @HSBC_UK
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ǝɔǝǝᴚ (the 10 mininute version)
(@iRx) reported
Just a word of warning if your a HSBC customer @HSBC_UK - i have just been targeted by a scam on the phone number 0345 013 0163 thankfully i didn't enter any details but wow did it sound like a legit call from the bank. >>
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Helen Costello
(@HelenCostello4) reported
@Samanth75858460 @HSBC_UK Agree with what you said in your thread. I said to the customer care phone line (after a looooong wait in a queue) that it was clearly new policy/regulation. He thought the app/PC allowed for updating tax status. It doesn’t. Only he could update it. Lots tweeting about it.
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friddela
(@gotsomechang) reported
@HSBC_UK Please can someone explain why my mortgage offer was cancelled for no reason? My broker states it was an error / glitch from your side so I expect it to be reinstated.
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🇳🇬
(@JayTolly) reported
@HSBC_UK fix your app asap and stop burying your head in the sand by telling customers there's nothing wrong. People can't access their accounts due to your stupid app and your non chalant attitude!!! #Hsbcapp