Is HSBC down in Stoke-on-Trent, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Stoke-on-Trent, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (56%)
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Website (20%)
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Login (15%)
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Transfer (5%)
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Transactions (2%)
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Withdrawals (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Mohammed Sajad
(@mosajad) reported
@HSBC_UK @Shields_High Waste of time messaging you. Iv sent you how many messages and you have not even replied. Misleading and still pride yourself with outstanding customer services. #lies #morelies
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David Torrealba Leonard
(@davidtorre151) reported
@HSBC_UK I have a problem with one of your users. I accidentally transferred too much money to a user of your bank and the person did not answer my messages anymore. What should I do? I transferred almost 350 gbp too much
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Faiz
(@Faiz8925) reported
@HSBC_UK Morning I responded on PM not sure if I’d get the help needed as it seems to be diverting to online to get help again!!
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1lan_H
(@Shields_High) reported
@HSBC_UK FOUR HOUR Callback Delay (15h15 this afternoon) ONLY TO THEN HANG UP ON ME when I answered and now closing in 25 minutes. 11 Year loyal customer. Shoddy. Appalling. Unacceptable Customer Service and now a day wasted 😡😡😡
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Louis Blacker
(@louisblacker8) reported
@HSBC_UK been on hold for almost 4 hours off and on due to suspected fraud on my business account. Being passed about with no answers. Shocking service
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Melissa Wilson
(@meli55awilson) reported
@HSBC_UK My colleague has now been on the phone a total of 2.5 hrs today alone. She is currently speaking to the tenth operator today. I have emailed as suggested. I certainly hope this is more effective than calling. Multiple explanations of the same issue getting us nowhere
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Mohammed Sajad
(@mosajad) reported
@HSBC_UK "Some" you mean thousands and thousands are having problems and the worst people you got on the front line too busy having tea breaks.
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Mohammed Sajad
(@mosajad) reported
from
Birmingham, England
@HSBC_UK been on the phone from 3pm. Over 4 hours and you have cut me of 3 times. "busier then usual times" such poor service. Time to move to a more reliable provider. Standards have dropped. 😔 As a business account you clearly don't value.
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Room 14 Menswear
(@room14menswear) reported
Shocking customer service from the @HSBC_UK Business Team. On hold for 1hr 45mins with no answer. Live chat online is also unavailable. Poor support & I’m no nearer to resolving my issue…
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MOUAZ SALEH
(@MOUAZSALEH3) reported
@polizeiberlin i was scammed by a person named Martin Robert from England using a fake company and a fake bank account in @HSBC_UK and i transferred 7500€ from my account to buy his car but there's no car or mony at all please help me out and let me know what i have to do. Thx