HSBC

Is HSBC down in Stoke-on-Trent, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Stoke-on-Trent, England 12/16/2025 14:35

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (58%)

    Mobile App (58%)

  2. Website (21%)

    Website (21%)

  3. Login (15%)

    Login (15%)

  4. Withdrawals (3%)

    Withdrawals (3%)

  5. Transfer (3%)

    Transfer (3%)

Community Discussion

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • CatFWright Catherine Wilson (@CatFWright) reported

    @HSBC_UK I am having issues setting up my digital secure key. It keeps saying error in getting communication details from the business services and displays error code SYS_0004. Can you help please?

  • IanJamesSeale Ian James Seale (Pureblood) (@IanJamesSeale) reported

    @HSBC_UK Hi #HSBC, It surely cannot be right that the bank spends more time / focus on dealing with a complaint, than rectifying the problem to which the complaint refers? Due to your change to the #MobileBanking app, I have been without ANY #InternetBanking since 29th March.

  • scoops2305 Mark Joyce (@scoops2305) reported

    @HSBC_UK Tried it, passed around and no help

  • george_gmiller9 George (@george_gmiller9) reported

    @HSBC_UK I cant login to online banking because I need secure key from the app!!

  • martinclifford1 Zinedine (@martinclifford1) reported

    @HSBC_UK 11720794 is my complaint refernece I have not had the chat emailed to me from yesterday telling you where I was or today with you telling me its not a bank error!!!!! The agent was clearly having multiple conversations and did not read my messages but they are ALL on chat via

  • thebioniccomic 🦾Lisa Clements ♍️🕉 (@thebioniccomic) reported

    @AmazonHelp After 2 days I doubt it!! No one has sorted it after 5 calls to @HSBC_UK and to @AmazonUK and Amazon customer service is shockingly bad!

  • HeadLulli Lulli head (@HeadLulli) reported

    @HSBC_UK told me I would be getting my security number about a month ago still haven’t got it wanted to make a savings account and I can’t so looks like they don’t want me to make one or have me as a customer just phone up and got passed around then cut off wow

  • nicola_offay Nicola d'Offay (@nicola_offay) reported

    @HSBC_UK Thank you, I called the number and received great help - all fixed now.

  • GlobalAssignme1 Global Assignments Agency (@GlobalAssignme1) reported

    @HSBC_UK So, I emailed you and nothing 7 days of more nothing - what does someone have to do to actually open an account. Seriously, this service by @HSBC_UK is a joke

  • consumer_active David (@consumer_active) reported

    @HSBC_UK just called Premier banking number and went through interminable menu trying to get agent, 10mins later, "our office is now closed". Premier support is supposed to be open until 10pm