HSBC

Is HSBC down in Stoke-on-Trent, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Stoke-on-Trent, England 11/20/2025 07:25

At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (68%)

    Mobile App (68%)

  2. Website (18%)

    Website (18%)

  3. Login (5%)

    Login (5%)

  4. Withdrawals (5%)

    Withdrawals (5%)

  5. Transfer (5%)

    Transfer (5%)

Community Discussion

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • MaryPhelanMP Mary Phelan (@MaryPhelanMP) reported

    @HSBC_UK Hi access to my internet banking has been blocked and I can't access my account. Your helpline is now closed. Can you help I need to get this sorted tonight. Live chat not able to help either - I've tried that. Can I speak to someone on the phone tonight to get sorted?

  • SparkesGreg Greg Sparkes (@SparkesGreg) reported

    @HSBC_UK is you business banking app down?

  • jaybirchwood Jane Burkinshaw (@jaybirchwood) reported

    @HSBC_UK Hi I’ve had a message from you to get in touch and I can’t get through on any of your phone numbers or via Messenger. This is very frustrating. Can you please help.

  • mimdunelm Miriam Dyer (@mimdunelm) reported

    @HSBC_UK Yes still an issue. I've kept trying as advised but apparently tried too many times as have reached maximum allowable attempts. I'm on an android phone.

  • cycleoptic cycleoptic💙💚 (@cycleoptic) reported

    @HSBC_UK the problem when you use non English call centres.. "I can completely understand, I can imagine how frustrating that must be at times however that's how the HSBC banking is designed." I told them they had succeeded , they didn't get it !

  • tinylittledrip LAA (@tinylittledrip) reported

    @WelliXL @HSBC_UK The exact same has just happened to me 😩. I’m changing banks once I can finally log in again.

  • STCounsellor Shelley Taylor (@STCounsellor) reported

    And breathe…. Internet keeps dropping out and then I lock myself out of my internet banking… @HSBC_UK are always so patient, helpful and calm when I phone them having broken the internet again

  • mimdunelm Miriam Dyer (@mimdunelm) reported

    @HSBC_UK is there something wrong with the app? Been trying to complete reset password activation only for it to continually fail and give a System Error please try later message. Can you help please? It's a bit frustrating! Thanks.

  • ghose_animesh Animesh Ghose (@ghose_animesh) reported from Birmingham, England

    @HSBC_UK hi one of my friend is having issues with credit card direct debit dispute. He has been trying to resolve it with your customer care team for many weeks but not getting anywhere. Will appreciate if someone can get in touch with him. Plz DM for his details. Thanks

  • bethboo044 bethy⁷ (@bethboo044) reported

    @astrotarot23 @HSBC_UK i’m having the same issue!