HSBC

Is HSBC down in Stoke-on-Trent, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Stoke-on-Trent, England 02/01/2026 21:55

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (57%)

    Mobile App (57%)

  2. Login (19%)

    Login (19%)

  3. Website (17%)

    Website (17%)

  4. Transactions (5%)

    Transactions (5%)

  5. Transfer (2%)

    Transfer (2%)

Community Discussion

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • Gunners_Rule Darren Hawkins (@Gunners_Rule) reported

    @HSBC_UK Hi any news on a compatibility update with iOS 15 beta yet as Apple have released to updates since I 1st flagged this issue and neither have fixed the issue I have been using Apple beta for years now and have never had a problem with HSBC until now 😢😥

  • amirreza123 Amirreza/Sevrix TGS 🌐 (@amirreza123) reported

    @HSBC_UK @davidkh001 Hello. How can access my account. And I can’t login to the website as well. What’s the solution. ????

  • StephenBrisley Stephen Brisley (@StephenBrisley) reported

    @HSBC_UK I have tried to open MyAccount/MySavings access for my 12 & 10yr olds, but you say the ID I uploaded wasn't OK, but not why. I uploaded photos of their passports??

  • KJBARRY67 Kevin Barry (@KJBARRY67) reported

    @HSBC_UK @HSBC @HSBC_UK - just given up trying to get through to your Mortgage Service Centre on 0800 085 2482 after 3 attempts and over 3 hours on the phone today. Shocking customer service! Will try again tomorrow and hopefully someone will actually answer the phone

  • gezginavrat Gezginavrat (@gezginavrat) reported

    @HSBC_UK app doesn't display any button to generate security code, changed relevant settings,turned on permissions no avail.Nobody in CS seem to be aware any app issues(!).I was coarsed to using the app, noone knows how to send my activation code 4 secure key either. Help

  • FCProperty1 PropertyGuy (@FCProperty1) reported

    @HSBC_UK is the planned maintenance this morning over running? Your website suggests until 0500 this morning, yet it’s now 0900 and I cannot make a payment

  • simon0065 Simon (@simon0065) reported

    @HSBC_UK I have used this browser for years and I can log onto my HSBC business account no problem. Something has changed.......

  • bob_eling Bob eling (@bob_eling) reported

    @Anthony66372214 @blokchainbill @HSBC_UK Positive discrimination is still discrimination, look at the statistics, working class white boys under 18 are the most disadvantaged group in the UK except for the traveller community who actively stay away from society.

  • lizziebeatC liz howells (@lizziebeatC) reported

    @HSBC_UK please help two hours on hold waiting for help with mortgage query only for system to cut me off tried online chat they can’t help and named advisor no success

  • ashtag000 Paul Davies (@ashtag000) reported

    @HSBC_UK Please can someone answer the phone at your business help desk...been trying for 5 days...Nothing