Is HSBC down in Stoke-on-Trent, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Stoke-on-Trent, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (59%)
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Login (18%)
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Website (16%)
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Transactions (5%)
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Transfer (2%)
Community Discussion
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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M-Gabrielle B
(@M_Gabrielle_B) reported
@HSBC_UK Hi, is there an issue at the moment as I cannot access my online information through the app?
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WitchEnd
(@witchendaswas) reported
@HSBC_UK Please give Francesca at your Crawley branch a raise and a customer service badge...
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Gonçalo Dorotea Cevada
(@goncalo_dc) reported
@HSBC_UK It was a mere compliment to your service and assistance when compared with the terrible client service of @santanderpt.
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Tash Gourlay-Harris
(@PaddoTash) reported
@HSBC_UK trying to book an appointment at one of your branches… the website tells me to call and the recorded message tells me to go to the website. Is there a knack???
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Jag Hir
(@jaghir) reported
@HSBC_UK - please clarify why it is so difficult to register a formal complaint with you? Having spent FOUR days on numerous calls, your agents see it fit to disconnect at the very mention of poor service! I now await formal acknowledgment of complaint with GDPR request!
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Elle Laird
(@ellelaird) reported
to be told I can’t due to only making minimum payments on my credit card - absolutely disgusting @HSBC_UK. This was my son in store today after having to travel 45mins as my local branch didn’t have the service. I need a separate account to pay invoices for his school provision.
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Peter Hague PhD
(@peterrhague) reported
@HSBC_UK My mobile banking app just spontaneously reset, leaving me unable to access my account remotely, and the call centre staff - who didn't speak English well at all - locked my account despite my getting the answers wrong. How can I check someone isn't into my account?
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Chris Dale
(@chrisdaleoxford) reported
@MaryjaneFurniss @HSBC_UK @OvergateHospice It only took us another 23 years to get seriously down to clearing out.
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Xanny.eth (0358.eth)
(@LilNonfungible) reported
@Wazzoshi @HSBC_UK They do seem to be easier on old accounts. I've never had problems trading crypto through HSBC until very recently even though they were listed as crypto unfriendly for years. Looks like from what @0xMisterWolf said all banks are cracking down on harder on crypto now even Monzo.
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SharonLeigh
(@galatis_sharon) reported
@HSBC_UK just lost 20 minutes of my life on the chat feature trying to get a mortgage payment increase. Result: ended chat, called instead. Utterly crap service since the demise of the secure messaging. Why should we be surprised?! #Banking