HSBC

Is HSBC down in Stoke-on-Trent, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Stoke-on-Trent, England 02/14/2026 02:10

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (61%)

    Mobile App (61%)

  2. Website (16%)

    Website (16%)

  3. Login (16%)

    Login (16%)

  4. Transactions (5%)

    Transactions (5%)

  5. Transfer (2%)

    Transfer (2%)

Community Discussion

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • hemz880 Hemz880 (@hemz880) reported

    @HSBC_UK Been on the phone for 2 hours waiting for the last 4 days. wait times are not acceptable . Can you help?

  • Satikrish Satish Krishan (@Satikrish) reported

    @HSBC_UK what is with this error with the APP it like twice now in such a short period and all you get we apologise for the inconvenience

  • Samanth13845222 Samantha Farrell (@Samanth13845222) reported

    @HSBC_UK Clear your credit card balance but then still get charged interest! How is that helping people manage their finances? So fed up with HSBC! Loyal customer of 45 years +

  • andreammcrosby andrea (@andreammcrosby) reported

    @HSBC_UK tried to swap to you but I’m not the customer for you @itvMLshow @MartinSLewis

  • Amandalervy Amanda Lervy (@Amandalervy) reported

    6 days still no resolution @HSBC_UK very disappointed :( customer service

  • allieb2121 allieb21 (@allieb2121) reported

    @Angelmouse72 @HSBC_UK @HSBC Oh good it’s not just me 🙈 My details are correct aswell. They keep having issues lately!

  • chris93247956 chris (@chris93247956) reported

    @HSBC_UK You having an actual laugh? I have never banked with you. You release a credit card to a fraudster in my name. You send a letter telling me to go to branch with any questions, they tell me they can’t help and to email, you reply and inform I need to call you.Shocking 1/2

  • SophG_ Soph (@SophG_) reported

    @HSBC_UK please can you help me set up an online international payment? The country I want isn’t listed. I’ve tried web chat who said to phone but wait times are crazy

  • tinydancer1287 Shell (@tinydancer1287) reported

    @HSBC_UK you are TERRIBLE. My card has been used fraudulently and your customer service agents have no idea what to do. Mixed messages, confusion and terrible service at a frustrating time. They can't even read your system to understand whether a payment has left an account 😐

  • Angelmouse72 Angela Duce (@Angelmouse72) reported

    @HSBC_UK are your online payment systems down?