HSBC

Is HSBC down in Stoke-on-Trent, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Stoke-on-Trent, England 01/15/2026 12:45

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (58%)

    Mobile App (58%)

  2. Website (18%)

    Website (18%)

  3. Login (18%)

    Login (18%)

  4. Transactions (3%)

    Transactions (3%)

  5. Transfer (3%)

    Transfer (3%)

Community Discussion

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • YoungDeanz DNIO DEN (@YoungDeanz) reported

    @HSBC_UK tells their customers we know it’s our fault but we cannot fix the problem and refund you until we find out what we did wrong ! #Bitcoin fixes this !

  • lilmisshoudini Paula 💋 (@lilmisshoudini) reported

    @HSBC_UK any update on iOS 15 app fix?

  • gravelwalks Brian (@gravelwalks) reported

    @HSBC_UK How can I roll back to the previous version, 2.39.1 which was working on iOS 15. It seems your tech guys have deliberately blocked it on this latest version.

  • KaterinaBowler Katerina Bowler (@KaterinaBowler) reported

    @HSBC_UK Thank you. I have found the update and installed it. I was very excited that it might be fixed, but it is requiring a digital secure code that I can only access from the app! How do I get my digital secure code to open the app? Arggggh!

  • gravelwalks Brian (@gravelwalks) reported

    @HSBC_UK The mobile banking app is crashing again with the latest version, 2.39.3 on iOS 15 beta 7. It was working with v 2.39.1 Can you please release an update to fix this.

  • makercentral John Makin-Shaw (@makercentral) reported

    @HSBC_UK not getting any notifications through for payments today at all. On neither Apple Watch or iPhone. Is the system down?

  • lovedreadinthis Lovedreadingthis (@lovedreadinthis) reported

    Rubbish service from @HSBC_UK trying to open a bank account for my son. Called number on letter - no security number so not possible to speak to anyone. Very disappointing as we made a trip into branch. How difficult is it to open a bank account for a 13 old? Very it seems.

  • Skeezyy_YT Skeezyy (@Skeezyy_YT) reported

    @HSBC_UK The app was working perfectly on iOS 15 but you guys updated it and now iy doesn’t work again just go back to the old version of the app

  • jimmymasinclair Jimmy Sinclair (@jimmymasinclair) reported

    @halfmummymandy @HSBC_UK Awful is an understatement but they really don't care they closed my case and it still not resolve essentially tell me tp buzz off....

  • aliwell_north Aliwell North (@aliwell_north) reported

    @HSBC_UK @gravelwalks Desi there have been problems for over a week with mobile banking! You keep repeating the same old statement, we’re aware there is a situation & we’re working on a fix! Some of us want to know when it will be fixed! Maybe the head of the service should come on Twitter to explain!