Is HSBC down in Stoke-on-Trent, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Stoke-on-Trent, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (62%)
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Website (14%)
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Login (14%)
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Withdrawals (5%)
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Transfer (5%)
Community Discussion
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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George Wilson
(@georgeswilson1) reported
@HSBC_UK Been waiting for someone to answer the phone for 26 minutes on an ordinary working day, this is very poor service.
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Katie Davis
(@KSD0703) reported
@HSBC @HSBC_UK and no call back or action taken. Start again tomorrow if I can find a few hours spare just to change some direct debits which you can no longer do online! Customer for 30 plus years, may need to look elsewhere
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Ryan vickery
(@rvick78) reported
@HSBC_UK @HSBC it's all well and good sending me a sorry message and asking to reply via DM to make you look like you're doing something to help me, but you need to follow this up considering I've also DM you and still no reply.
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Scott Davies
(@Scooterza75) reported
@HSBC_UK why oh why for all that is good do you not provide a CSV download option for credit card statements!? It's bizarre & forces your customers to go through an AWFUL convoluted process so we can figure out where our money is going to! You can and should do better! #getwithit
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Ryan vickery
(@rvick78) reported
@HSBC_UK can anyone explain to me why it takes 3 months and I'm still waiting for my money to be sent back to me after it didn't get to the beneficiary. And after several phone calls and still no answer or help regarding this.....JOKE
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Ryan Cullen
(@artesea) reported
@HSBC_UK is there anyway to amend a Standing Order? On the app my only option appears to be cancel and then create a new one, and on the website it says "We're sorry, we are unable to amend your standing order. Please try again later."
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Soo Yeshun
(@sooyeshun) reported
@HSBC_UK , I made a transfer for car insurance and it’s pending. You tell me it’s 5 working days to get resolved ? I’ll need to get refunded asap. Car insurance is expiring!
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Gregg Stoneman
(@gtstoneman) reported
@rvick78 @HSBC_UK Awful customer service mate 🤬
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Maxine 🦋
(@MadMaxine143) reported
@clare_jeneson @HSBC_UK I’m getting the same issue. There is clearly a problem. Been trying for at least 15 mins now.
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Tomasz Oryński
(@TOrynski) reported
So @HSBC_UK finally answered me and they admit they have cocked up but they do not intend to put things back in on track for me. They don't do that. They threw a few tens at me to apologize for their error and now I can bugger of, it's for me to sort it out.