HSBC

Is HSBC down in Stoke-on-Trent, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Stoke-on-Trent, England 12/29/2025 00:00

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (59%)

    Mobile App (59%)

  2. Website (22%)

    Website (22%)

  3. Login (14%)

    Login (14%)

  4. Withdrawals (3%)

    Withdrawals (3%)

  5. Transfer (3%)

    Transfer (3%)

Community Discussion

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • jxshjxmes03 Josh (@jxshjxmes03) reported

    @HSBC_UK hello i’ve just recently opened an account with you guys and i’ve tried to log onto the app and it keeps saying that i’m unable to be verified, could you help me please? thanks, josh.

  • Urukhai43477325 @Urukhai (@Urukhai43477325) reported

    @HSBC_UK Unfortunately the credit card payment feature is still not working, it's on the Android version of the app.

  • MaireadBrodie Mairead (@MaireadBrodie) reported

    @HSBC_UK I'm trying to reset my mobile banking password. The told me to call the number 03456002290 and its an automated service, but I've been on hold for 45 mins!! Can you help?

  • georgedthompson George Thompson (@georgedthompson) reported

    @HSBC_UK In 5 working days? Forget it, after 10 years of this I’ve had enough.

  • adsfisher100 Adam Fisher (@adsfisher100) reported

    @HSBC_UK I have the last 4 numbers of the account. I imagine there is hardly anything in it. So, just looking to close it down and tidy up that loose end.

  • gawjarvis GARY (@gawjarvis) reported

    @HSBC_UK been waiting over 25 mins to speak to someone for the call to be cut off terrible service

  • markcgrimes Grimesy (@markcgrimes) reported

    @HSBC_UK you have the worst customer service going - I’ve spent over two hours trying to speak to an agent, in the past 24 hours and I can’t even raise a complaint via your chat function as it’s temporarily unavailable!!

  • callmedadondada DA DON (@callmedadondada) reported

    @HSBC_UK by far worst customer service I’ve received. Meena Jogia from the Leicester branch has ignored my emails and won’t give me an update about my application 🤡

  • sumsinbox Sumeet Chawla (@sumsinbox) reported

    @HSBC_UK Hi Jack, I have responded to your DM. that official complaint resolution can wait . It is about process improvements , about notifying clients and such changes can take time at your bank . But main problem is that HABC has blocked my thousands of pounds . PLEASE RELEASE MY FUNDS!

  • amylennox_ Amy (@amylennox_) reported

    @HSBC_UK hi, I'm trying to log in to the app but the verification text doesn't send, I've tried for a few days now, I'm worried I'll miss a payment