HSBC

Is HSBC down in Stoke-on-Trent, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Stoke-on-Trent, England 02/05/2026 16:55

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (59%)

    Mobile App (59%)

  2. Login (18%)

    Login (18%)

  3. Website (16%)

    Website (16%)

  4. Transactions (5%)

    Transactions (5%)

  5. Transfer (2%)

    Transfer (2%)

Community Discussion

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • ColinBr89750085 Colin Brown (@ColinBr89750085) reported

    @HSBC_UK Both mobile banking and online banking not available. App says try again later and log in not working on the website.

  • dwoodley1990 Daniel Woodley 🇺🇦 (@dwoodley1990) reported

    @HSBC_UK Yes I did and that messed it up completely. I have contacted your support team and resolved it. Thanks

  • dwoodley1990 Daniel Woodley 🇺🇦 (@dwoodley1990) reported

    @HSBC_UK I NEED HELP. Locked out of my account. Says I have a second device. I do not. WHAT IS GOING ON!

  • ZickYoung Young Zick (@ZickYoung) reported

    @mollyEatsTofu @HSBC_UK Same issue on desktop and mobile app

  • MaddisonAvon The Beauty Network (@MaddisonAvon) reported

    @HSBC_UK issues with online and mobile banking - nothing reported on the website?

  • FinnleyDurston Finnley Durston (@FinnleyDurston) reported

    @HeardCustomer @HSBC_UK @HeardCustomer it is not poor customer service, you are just being stupid. The team dont want the call centre busy with people calling saying the ap isn't working. I know companies that don't even respond to there customers on twitter, HSBC's staff are working hard to fix it.

  • jessicajwelsh87 Jessica Welsh (@jessicajwelsh87) reported

    @HSBC_UK Mine isn’t working today, but friends aren’t having problems. It’s it something to do with this new 6 digit code? I really need to access my account.

  • mollyEatsTofu molly (@mollyEatsTofu) reported

    @HSBC_UK What’s wrong with the website then?

  • stevenanderson_ Steven Anderson (@stevenanderson_) reported

    @HSBC_UK Will it make the problem go away faster other than create another workflow for somebody else?

  • hugh_wils Hugh (@hugh_wils) reported

    @HaiderAlRekabi @HSBC_UK Same here, been trying several hours this morning and still down now