Is HSBC down in Stoke-on-Trent, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Stoke-on-Trent, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (58%)
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Website (18%)
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Login (18%)
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Transactions (3%)
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Transfer (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Ruth Gardner
(@Ruthie_1984) reported
@HSBC_UK you put my account 'under review' and I can't access my money or pay for anything, no DD or SOs from acct either-on hold for hours and nobody can tell me how long this will take.Absolutely disgusting customer service!
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Vicky Brock
(@brockvicky) reported
@HSBC_UK something is wrong with the HSBC banking app on Android OS. I've checked the service updates but no info. I"m getting a "no internet connection" message after login details are accepted. My internet connection is fine, the message seems triggered post authentication.
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rez
(@rez_uk) reported
@HSBC_UK Good afternoon to you. Please point your specialist team to this thread so they can understand the problem and the number of users with the same complaint.
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James Brownlow
(@BrownlowJames) reported
@HSBC_UK What’s the point in doing fraud checks when the customer service are basically telling me they won’t let me pay our solicitor ?! Absolutely outrageous
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Thomas Liddle
(@ThomasLiddle7) reported
@HSBC_UK @WhichUK Have tried to use your online and mobile apps. Feedback - they are terrible. Your mobile app will not send me an activation code and yes I have called to update my number.
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Ian James Seale (Pureblood)
(@IanJamesSeale) reported
@HSBC_UK Good morning. It would have been nice to have had some warning that you were completely changing the Mobile app. I would like to report an issue. 'Fast Balance' has completely disappeared. This was the one feature that I used. As I refuse to set up Digital Secure Key.
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Tanya Manuel-Warner 💙
(@TanyaMW71) reported
@HSBC_UK I have finally spoken to someone after 4 hours trying and getting cut off 3 times. Had to do aa hard reset which is now done and access restored. I know I am not only one who had had issues with the app update which was obviously not tested fully.
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James Brownlow
(@BrownlowJames) reported
@HSBC_UK I’m going into branch tomorrow to sort it, first time I’ve been let down by customer service if you have someone adamant they want to make a payment I appreciate there needs to be checks but not listening to the customer is really poor
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tom wavre
(@twavre) reported
@HSBC_UK @TatFordy82 Sounds like you're saying it is easier to switch to a different bank than to log back into our existing account. Please create a fix to the existing app so we can just log in as we have been doing previously
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Kantima
(@Kantima94751503) reported
@HSBC_UK I'm getting the GSA error message the last couple of days. Trying to log on to my online banking in Thailand. I have cleared my cookies, also tried another browser.