HSBC

Is HSBC down in Stoke-on-Trent, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Stoke-on-Trent, England 02/08/2026 00:35

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (59%)

    Mobile App (59%)

  2. Login (18%)

    Login (18%)

  3. Website (16%)

    Website (16%)

  4. Transactions (5%)

    Transactions (5%)

  5. Transfer (2%)

    Transfer (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • Dubetur Dubetur (@Dubetur) reported

    @HSBC @HSBC_UK HSBC - Little disappointing. Tweeted TSB and RBS of this issue and received an reply within 10 minutes. And not even a customer! HSBC service is non existent. If only it were easy to change our business bank...

  • robinrimbaud Robin Rimbaud - Scanner (@robinrimbaud) reported

    @defyrecordings @HSBC_UK @HSBC It simply does NOT exist with regards to HSBC. I've now telephoned over FIFTY times since last Friday, in my own time, at my own cost and not ONCE have they responded with help

  • irunuk Irun (@irunuk) reported

    @dahliabeachandi @HSBC_UK what is going on…a big bank holding a small business to ransom by keeping all her money! While you investigate a potential error. Come on! Guilty without evidence is terrible business practice. So NO to HSBC.

  • Thestrokeguy Gareth (@Thestrokeguy) reported

    The ONLY app on my phone that doesn’t support dark mode : @HSBC_UK maybe something to think about

  • little_mexxx little me (@little_mexxx) reported

    @HSBC_UK the first time in 15 years I’ve received awful service from your chat agent, rude unhelpful - I’m abroad and having to go online and buy mobile data to contact you as moneys taken from my account. Was on hold over an hour and cut off. I need this sorting

  • robinrimbaud Robin Rimbaud - Scanner (@robinrimbaud) reported

    @byhut @HSBC_UK @HSBC Thanks. It's actually quite unreal. I completely fail to understand why after over 50 phone calls and Tweets and more that no-one can actually get back to me and help me out. I feel totally abandoned

  • Simonhalls3 Simon halls (@Simonhalls3) reported

    @HSBC_UK is there an issue with your customer services team. Been trying to speak to someone all morning !

  • Jhdvds Jos van der Steen (@Jhdvds) reported

    After experiencing nothing but painful moments and severe failures in terms of communications my business is moving away from using @HSBC_UK. Does anyone have any good recommendations of #business #bank accounts in the #UK that actually have a good levels of customer support?

  • aagam_jhaveri Aagam (@aagam_jhaveri) reported from Exeter District, England

    Banks like @HSBC_UK are complete ****! They hold on to your money even after it has been canceled from the end recipient and won’t give that money back to you for days and just keep them in pending compared to banks like @monzo or @RevolutApp who would return the money very quick

  • jamie_wrench Jamie Wrench (@jamie_wrench) reported

    @HSBC_UK your exciting new login arrangements seem to have crashed!