Is HSBC down in Stoke-on-Trent, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Stoke-on-Trent, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (58%)
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Website (18%)
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Login (18%)
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Transactions (3%)
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Transfer (3%)
Community Discussion
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Turvey
(@Turveseye) reported
@HSBC @HSBC_UK absolutely disgraceful. Complaint made after failing to make foreign payment. Dealt with the complaint before speaking to the customer using incorrect facts, then closed the case before speaking with the us. Cannot speak with the agent who dealt with the complaint
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HOBS62
(@hobs62) reported
from
Burnham, England
I’ve spent a total of 8+ hours in the last 3 days holding to speak to an agent @HSBC_UK are there any agents? Online chat is impossible as I can’t sit logged into my business account for hours! My call is apparently important 🙄
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Gareth Smith
(@therag29) reported
@HSBC_UK having issues all day trying to log into online banking on my iphone, came up with unable to make connection thought i would uninstall the app and reinstall and still having problems
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Sarah Hobbs
(@saramor8) reported
@HSBC_UK I think when u ask to speak to a supervisor they intentionally let you wait 47 mins in que disgraceful service today
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Amaradona
(@amarito69) reported
@HSBC_UK just went through a horrible experience with your customer service. What would be the best way to voice my complaint?
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Melissa Irving
(@melcorst81) reported
.@HSBC_UK your mobile app wouldn’t open today so I deleted it and have now spent nearly an hr to reinstall and still can’t. Crazy process! Help
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Andy Offer
(@offer_andy) reported
@HSBC_UK Fair dos they’ve put their hands up to this and compensated us. Let’s hope the promise of better service will be delivered.
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Alan Page
(@Alanpage190) reported
from
Saltby, England
@HSBC @HSBC_UK I remain locked out of my Kinetics account. Waiting for the call back I was promised this afternoon within 2 hrs.....it's been 5hrs. Any chance someone can allow me access to my own money please?
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Thereza Aono
(@AonoThereza) reported
@HSBC_UK please Can I have some help? My bank app not working since update ISO last night. Any problem? iPhone update thanks
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That Dog Man
(@thatdogman) reported
@HSBC_UK I have tried to speak to a human at HSBC business banking for the last two days. In total I have been kept on hold for more than 6 hours and have failed to speak to anyone. Sorry - I know there are problems with staffing due to COVID, but your service is disgraceful