Is HSBC down in Stoke-on-Trent, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Stoke-on-Trent, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (63%)
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Website (17%)
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Login (13%)
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Withdrawals (3%)
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Transfer (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Catchlove
(@markcatchlove) reported
So, apparently my 86 year old just about mobile MIL will have to travel 20 miles to a @HSBC_UK just to make an appointment. It is impossible to contact them by phone as she is hard of hearing and they never answer. She cannot do it online! This is discrimination @paullewismoney
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Adam West
(@bat1150gs) reported
@HSBC_UK I haven’t updated to iOS 16 yet as I remembered just before hitting install how slow HSBC had been last time in getting the app updated to function at all with the new iOS, so I am not stuck at the moment just frustrated that I can’t run the new OS!
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Suzy Q
(@KnittedLamb) reported
I don’t know what the point of @HSBC_UK mobile banking is when they tell you to reinstall your app, then you have to reset your password. Give a reference to call be on the phone only to be told it’s locked and I have to go into branch to fix it?? 🤬🤬🤬🤬🤬🤬
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Emma 👩🏻🦼♿️
(@emmadonaldson05) reported
@HSBC_UK hi. Thank you for the info, just wondered how I access my bank though, because I can’t generate a security code from the app because the app isn’t working.
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Adrian J O Smith
(@AdrianJOSmith) reported
@HSBC_UK Hi. My partner has been trying to register for online banking but due to a phone network issue, the verification codes didn't come through. It seems the phone issue is fixed but HSBC now says there have been too many code requests. How long until she can try again pls?
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Mark Catchlove
(@markcatchlove) reported
@HSBC_UK I really need to make an in branch appointment for my elderly mother in law - you have made this impossible either by phone or online - what can you do to help me and avoid excluding elderly people from financial services
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Denevi Atcheson
(@MigraineMedic) reported
@HSBC_UK the bank who needs to speak to somebody who doesn't speak English to book them an appointment to go into the bank to book an appointment and refuses to speak to an interpreter on their behalf. No help or common sense for refugees here. Guess we'll have to bank elsewhere!
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Dominic Dean
(@DrDominicDean) reported
Shocking service from @HSBC_UK, told one thing from an agent on one day and get a completely different story the next😑
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Mark Catchlove
(@markcatchlove) reported
@paullewismoney @HSBC_UK The consequences of banks closing branches or converting branches to digital only are starting to be felt widely - I don't know how people who have no support manage
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Suzy Q
(@KnittedLamb) reported
Nightmare! So @HSBC_UK phone team can’t tell me that my accounts are safe I need to wait until I can get into branch. Their phone team are terrible