Is HSBC down in Stoke-on-Trent, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Stoke-on-Trent, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (58%)
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Login (20%)
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Website (18%)
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Transactions (3%)
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Transfer (3%)
Community Discussion
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Steve Kennedy
(@SteveK157DFC) reported
@HSBC_UK Why is it impossible to speak to a human being. I am a new customer having just taken a mortgage out with you and I want to set up online banking but your systems won't let me. How do I do this?
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Anna #WearAMask #KickoutRacism #FPHD
(@Annawatton) reported
@HSBC_UK In my experience banks help you when you don't need it and aren't there for you when you do. Why don't you start by offering free overdrafts if you want to help people? Pay higher interest rates on savings.
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happyme1979
(@happyme19791) reported
@HSBC_UK You are “here to help” ? Hahaha your staff needs the help more, to find my account, which mysteriously couldn’t be found during a 1.5hr phone call (after paying you back for years !)
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Rhiannon (a real Welsh which)
(@agogodanza) reported
@HSBC_UK So HSBC or the Hong-Kong Shanghai Banking Corporation just 16 weeks ago refused authorisation to SSE (my energy supplier) a £5 top-up for my meter. I was overdrawn, hungry, no elec for 3 days. I went to my branch & was refused help. I even cried when calling them. It's omtl 👀
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Cllr Beverley Baynham
(@bev_baynham) reported
@HSBC_UK I made staff salary payments yesterday from Business banking A/C set to be paid on the 30th. They’ve not been credited to staff bank accounts. Is there an issue? Surely they should of been paid by now?
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The-Fat:Controller 🏁🛡😀🟥🦕🥩 🗽
(@itsjillgardner) reported
@HSBC_UK Banks are part of the problem!!!
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Phil Davis
(@CKablooie) reported
@HSBC_UK Have just been on the phone to an agent after waiting 40 minutes, and as soon as I said I wanted to make a complaint he put the phone down on me. Is there an email address I can write to, or can I do it via Twitter.
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🏴Big Baldy ******🏴
(@Bigchap1970) reported
@HSBC_UK Fourth option required. " Are you insane? Why would I ask for help from one of the organisations who caused my financial problems?"
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Clare Swatman
(@clareswatman) reported
@LizzieCernik @HSBC_UK Ffs. I’m so sorry, it’s utterly ****
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Anthony Bonnici
(@Anthony_Bonnici) reported
Hey @HSBC_UK what’s happened to your customer service. Tried to call Wednesday PM no reply after 35 minute wait. Tries to call today AM no only after 25 minute wait (despite a message saying calls will be answered after 7 minutes). And i can’t resolve the problem online.