Is HSBC down in Stoke-on-Trent, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Stoke-on-Trent, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (58%)
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Website (19%)
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Login (17%)
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Transactions (3%)
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Transfer (3%)
Community Discussion
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Diego Russo
(@diegor) reported
@HSBC_UK I already have a formal complaint already open, so it won’t help. I’ve just see you have update the app (2.39.4) which fixes the iOS 15 access. I hope you haven’t broken any other compatibility and you can keep in this way. Thanks
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DanWilliams
(@DanWilliams1970) reported
Hey @HSBC_UK when in branch asking why you need to see a copy of my recently deceased brother’s will you may want to tell your staff that referring me to an answer that another advisor had just given to the couple sitting in the booth next to me is not great customer service.
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Dr.Ibilola Amao #Africa #Youth #STEM #IT #StartUp
(@Ibilola_Amao) reported
@HSBC_UK Numbers are: 03457606060 or +441226260878 I truly need to speak to a person about your very poor service & customer relations. I have a list of line items to educate your responsible Executive on.
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autumn person
(@AnAutumnPerson) reported
@HSBC_UK over ONE HOUR waiting for an agent. Every single time I call, it’s “Due to exceptional demand, we are very busy”. Just get more staff please!! Shocking customer service 😡
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Youngr
(@Youngr) reported
@HSBC_UK Annoyingly I was on hold for an hour and a half, had a beer, had a little nap then had a nice chat to a man that couldn't help me! Ha. All good. The tune was still good an hour and a half in! 🪄
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Diego Russo
(@diegor) reported
from
Cambridgeshire, England
@HSBC_UK @Jennaxgriffin The exact timescale is now. There is a new update on the App Store (2.39.4) which fixes the iOS 15 access.
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Josh
(@NecesaryIlusion) reported
@originalblez @HSBC_UK Same. HSBC App keeps crashing for me on iOS 15.0 and I can’t go online because their website asks me to open the app to get a secure key! Hurry up HSBC!
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Leigh
(@LeighHo06058915) reported
@eddieclarke96 @HSBC_UK Guys there has been an update on the HSBC app can someone let me know if it’s fixed the issue with iOS 15 as I don’t want to revert back again to iOS 14 if it’s not working! I’ve run it on a tester unit on iOS 15 but not all the way to bank login
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Piquadro
(@Piquadro3) reported
Hello @HSBC_UK with your credit card do you need to wait until you have a statement to pay off the balance ? I've tried to pay it through the app but I keep getting a "system error" confirming you are not accepting the payment, thanks
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Suzy
(@SDemporium) reported
Wait 17 minutes for @HSBC_UK to answer the dam phone and I get hung up on after explaining the problem. Thanks for that 😤