Is HSBC down in Stoke-on-Trent, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Stoke-on-Trent, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (57%)
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Login (19%)
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Website (17%)
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Transactions (5%)
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Transfer (2%)
Community Discussion
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Abhijeet Shiwankar
(@JeetAbhiS) reported
Dear @HSBC_UK, I am on hold with your customer care call from 1 hour 7 mins and still running. No one has responded yet. I have made a international transaction on 20th of sept. Beneficiary hasn’t realised the credit yet??? Any reasons and solutions??
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Self Loading Freight
(@SelfLoading) reported
Dear @HSBC_UK is your web-chat working? I asked it a question ten minutes ago and nothing happened. I prodded it after five minutes and nothing continued to happen. Now, after another five wasted minutes, your website has logged me out.
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Susan Snow
(@susan_snowy) reported
@HSBC_UK I'm having a nightmare, I've no way to access my business account. Security device not working, app not letting me register, can't get through on the phone. Can you help?
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Ricky Sharma
(@smarty1942) reported
@HSBC_UK Shameful service .I had current account banking with hsbc bank 16years. With good credit reports. Apply for credit card, waiting for answer more than month now. Horrible customer service. Spend hours on the phone. No one know wat they doing
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Stewart Mitchell
(@StewartMitchell) reported
An hour and a half later, we find that the issue was that @HSBC_UK had blocked my card due to suspected fraud, but not contacted me because the phone number (which it uses to send one time passcodes) was not valid. Shambles. Has left 86yo mother with no food deliveries this week
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Neal Francis
(@neal_with_an_A) reported
from
Stansted Mountfitchet, England
@HSBC_UK is it really necessary to be kept on hold for nearly 90 minutes to support an elderly and disabled gentleman to make a simple payment? Completely unhelpful.
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R0ckmount
(@R0ckmount) reported
.I think there’s a very real risk #Revolut have superseded @HSBC_UK in being the worst financial institution to deal with. They’re by far the worst to deal with on a simple technical issue. What a shockingly poor helpdesk they have!! Unbelievable!!
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Dave Shaw
(@davidcshaw) reported
@HSBC_UK @HSBC_UK no I did not. Still on hold. I implore you guys to please stop with the automated bot responses. You are providing a service so why should I have to do the work (scrolls through 27 unrelated FAQs) when I (and you) know what I’m hear for?
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ae
(@aespadolls) reported
How else am I supposed to get help from actual human agents instead of automated robot responses? I have many inquiries which have not been settled due to the unresponsive “live” agents on the chat feature @HSBC_UK I really need some help, please.
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ae
(@aespadolls) reported
Dear @HSBC_UK, I’ve been trying to call your international/overseas hotline number but it keeps giving me “Error”. I’ve tried with different phones but they all give the same “Incorrect No” msg. I’ve been going in circles because your live chat agents are not helpful at all.