HSBC

Is HSBC down in Stoke-on-Trent, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Stoke-on-Trent, England 03/12/2026 07:15

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (58%)

    Mobile App (58%)

  2. Login (24%)

    Login (24%)

  3. Website (11%)

    Website (11%)

  4. Transactions (5%)

    Transactions (5%)

  5. Transfer (3%)

    Transfer (3%)

Community Discussion

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • petts910 Lisa Petty (@petts910) reported

    @HSBC_UK A personal customer

  • redbarrington Red Barrington (@redbarrington) reported

    I have finally switched banks from @HSBC_UK but they want to send me 5 years worth of statements, unless I contact them in 7 working days 😳 I got that letter yesterday but it’s dated 15th Nov. I have been on hold for 45 mins already to try and cancel this.

  • Junaid13172214 Junaid (@Junaid13172214) reported

    @HSBC_UK you need stop living in the drakages notification service for when money come out it should be a standard service

  • BrianUkulele Brian Wernham 🔶 #FBPPR (@BrianUkulele) reported

    @hhn_88_888 @ZodiacChris @HSBC_UK I went in yesterday to my local HSBC branch to pick up an ID device to use instead. I had a problem with my Debit Card and the staff there told me I had to call a helpline... I can't be bothered putting up with a 1980's bank anymore, I have started my move to Starling Bank

  • hhn_88_888 H N (@hhn_88_888) reported

    @JonLittle1981 @HSBC_UK @BBCTech Not working after 3 weeks. Only work around is to go into the store and get a physical key. Truly ridiculous. Business app fixed 2 weeks ago, still no date for general HSBC UK app

  • stevepmorris56 Steve P Morris (@stevepmorris56) reported

    @HSBC_UK So you don't do it within the app is the bottom line. But do you support links to Halifax Mobile App?

  • mad4farming Sion (@mad4farming) reported

    @LlyrDerwydd @HSBC_UK They are bloody awful Llyr!! Feels like they are against you most of the time!

  • BethCymraes Elizabeth Gibbon (@BethCymraes) reported

    @LlyrDerwydd @XennialJoe @HSBC_UK We had the same problem, manager couldn’t deal with it and a nightmare to get hold of the safeguarding team! When we eventually got hold of a member of the safeguarding team we had their email address and sorted that way and she would ring us directly! Good luck!

  • hhn_88_888 H N (@hhn_88_888) reported

    @dfstoke @HSBC_UK Not working after 3 weeks. Only work around is to go into the store and get a physical key. Truly ridiculous. Please also raise a complaint, only way to be taken seriously

  • hhn_88_888 H N (@hhn_88_888) reported

    @SeanNixon89 @HSBC_UK Not working after 3 weeks. Only work around is to go into the store and get a physical key. Truly ridiculous