HSBC

Is HSBC down in Stoke-on-Trent, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Stoke-on-Trent, England 02/20/2026 15:50

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (60%)

    Mobile App (60%)

  2. Website (17%)

    Website (17%)

  3. Login (17%)

    Login (17%)

  4. Transactions (4%)

    Transactions (4%)

  5. Transfer (2%)

    Transfer (2%)

Community Discussion

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • teagleg teagleg (@teagleg) reported

    @HSBC_UK I didn’t - got cut off after waiting for another 30 mins and it’s now past cut off for support. Please ask someone to contact me

  • SOD696969 Sarah O'Dell (@SOD696969) reported

    @HSBC_UK your app doesn't seem to be working (says no internet, but there is)... Is there currently an issue?

  • shockerhippy shockerhippy (@shockerhippy) reported

    @HSBC_UK I have a new joint account with my wife. She has been with you for years so can login to online banking. I still haven’t received my mobile banking security number. Can someone sort this without me having to ring as I don’t have time to sit on hold for ages

  • Fiona31814 Fiona ⚘ (@Fiona31814) reported

    @chiwawamaster8 @HSBC_UK Ah well, you'd think, but opening an additional account if you are an existing customer using online banking isnt an option, thats why I went in to the branch!

  • ChrissieLloyd78 Christina Lloyd (@ChrissieLloyd78) reported

    @RhiannonJudithW @robpowellnews Thank you, that explains why I can't get on to my online banking. Ot seems like no one has told @HSBC_UK twitter team as they are asking their customers to DM them with info when they report issues with apps and online banking.

  • thamesweb Roger Cullingham 🇬🇧 (@thamesweb) reported

    @HSBC_UK When things go wrong the better customer service is to apologise and explain how long the problem will be ongoing. If you don’t know, say so, but SAY SOMETHING!!

  • StevenLammas3 Steven Lammas (@StevenLammas3) reported

    @Beckyfogg @HSBC_UK @hsbc my mobile app down

  • PeteMC666 Peter McLean (@PeteMC666) reported

    @SarahPinborough @HSBC_UK Major Internet infrastructure problems today.

  • historynvintage Wiltshirewench (@historynvintage) reported

    @premraghvani @HSBC_UK Just managed to get on myself. Apparently some people were able to access, others like myself not at all. Still…fingers crossed all resolved for everyone now :)

  • monkeyspzl The Northern Monkey (@monkeyspzl) reported

    @HSBC_UK someone forget to pay the server bill? Been over 3 hours now.....