Is HSBC down in Stoke-on-Trent, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Stoke-on-Trent, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (61%)
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Website (16%)
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Login (16%)
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Withdrawals (3%)
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Transfer (3%)
Community Discussion
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Told You So 💙
(@steviepattisond) reported
@HSBC_UK @HSBC seriously poor service. Was thinking of switching to you but this is definitely not happening. You don’t respond to letters. You don’t respond to phone calls and now you ignore requests for help on here.
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Justin Barker
(@JustinBarker77) reported
@HSBC_UK You have utterly awful customer service. My wife is trying to get a digital security key, answered 4 pieces of security information. Can't think of a transaction in the last 3 weeks, told to go to branch - that you don't have. Time to leave
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Helen Wilson
(@HelenWilson34) reported
@warnerhotels when the funds will be returned immediately. You won’t action without a letter from @HSBC_UK. So in theory could take me nearly 3 months for refund. Got to love your zero compassion/ consideration for grieving family & insist on adding stress at a truly awful time.
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Piyush Gupta
(@piyush_gupta198) reported
@HSBC_UK I've changed my mobile device. Have tried 3 times for a new activation code but not getting the text. On hold with customer service for 35 mins and counting. Please help!
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Athanasios Dolias
(@dolias_sakis) reported
Great job @HSBC_UK !! Only 38 min awaiting time on the phone so far and keep going. World record customer service speed.
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Morningbird
(@southgate_penny) reported
@HSBC_UK @nationaltrust It’s a tiny tiny start. Now, to make up for the presumably absolutely massive amounts you have invested in fossil fuels over the past 40 decades could you please make sure no more are taken down and millions more planted. We need billions of trees now.
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Told You So 💙
(@steviepattisond) reported
@HSBC_UK HELP. You keep sending bank statements and mail to my address. The people who used to live here moved in 2020. I have told you this and i have returned mail to you every month since we moved in. You need to stop. 🛑
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Undercoverman
(@undercoverman) reported
I’ve been trying to talk to an underwriter at @HSBC_UK all week. Nobody calls back. People hang up on you. Dreadful service.
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Matt Crowson
(@centuryantique) reported
@copperdale @HSBC_UK It’s no surprise that when independently measured, their service standards are awful compared to other banks. The figures are on placards in the branches, and they’ve been consistently terrible for years.
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Alpha Persei
(@PerseiAlpha) reported
@HSBC_UK Yes, that’s the issue. There is obviously a real data security risk being created by HSBC in operating in that way. Surely it would be better to have confirmations made online, to avoid your colleagues exposing their family members to confidential data?