Is HSBC down in Stoke-on-Trent, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Stoke-on-Trent, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (60%)
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Login (18%)
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Website (15%)
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Transactions (5%)
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Transfer (3%)
Community Discussion
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Sturdy
(@sturkmardy) reported
@HSBC_UK will you PLEASE sort out your Android app. I've been unable to use it on my phone (Nokia 2.3) since the last major Android 11 update 3 weeks ago. Wasted hours on your useless customer service line who can only recommend reinstalling it, which I've done dozens of times
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Aramsey Muthmarlay
(@CSAmercenary) reported
@HSBC_UK That’s exactly what i’m trying to do - trying to get hold of customer service. Not for the 1st time, over an hour’s wait on a weekday. Ridiculous.
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Chetan Parekh
(@ChetanP10773946) reported
@HSBC_UK I am unable to login into mobile app. When I try to reset password via mobile app, SMS is not being received. Customer support only available 8 to 8. Please help.
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Megan McIntyre
(@koala1603) reported
GRRRRRR to @HSBC_UK Have rarely had problem with your app. This evening, it's making me log in fresh, telling me I have dig sec key and taking me in circles where it won't let me log in. Tried resetting and same frustrating circles. Urgently need access and no help anywhere
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JD Hunt
(@JamieDHunt) reported
@IrishJealousy @HSBC_UK That's awful to hear man. I'm so sorry.
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Rob Gasior
(@RobGasior) reported
@HSBC_UK Looks like another fraud site Threat - hxxps://onlinebanking-validate-payee[.]com hosted as always on @Namecheap #phishing #hsbc Registrar: NAMECHEAP INC IP: 199.188.200.75 Creation Date: 2021-05-12, 13:57:03+01:00
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Mike C Bishop
(@MikeCBishop) reported
My mother is having problems with #MilkandMore, part of @MuellerMilk, who have insisted she now pay by card but have not cancelled her direct debit, thereby doubling the cost of the milk! @HSBC_UK told her they can't cancel a DD (so what is the point of the damned bank?!).
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Peter Frost
(@PeterFr70269728) reported
@HSBC_UK the fast balance on my app asks me to log on every time I want it now, is there a problem with your system?
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Emily Cuthbert
(@cuthbert_emily) reported
@HSBC_UK Thanks for your reply. She was actually incredibly rude, I have to say. I’m not able to get to a branch unfortunately and I really need to access my money to move to another account to pay bills. Is there anything else that can be done? Thank you.
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alexander
(@AlexAR6_) reported
@jblenkinsopp10 @HSBC_UK Just been waiting 20 minutes and the phone got put down on me, now need to wait another 20-60 minutes as I’m at the back of the queue again. Horrible support @HSBC_UK