Is HSBC down in Stoke-on-Trent, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Stoke-on-Trent, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (63%)
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Website (17%)
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Login (13%)
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Withdrawals (4%)
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Transfer (4%)
Community Discussion
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Budd
(@ovationchris) reported
Son trying to cash in his @HSBC_UK child trust fund. They need a bank statement to prove ID. No one has paper bank statements any more. 3 trips to HSBC, still not resolved. Goes to Natwest to ask for help. They say “HSBC CTF? Yeah, we get lots of problems with that”.
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Rabia Mir
(@rabichatsback) reported
Quite possibly the worker banking experience I’ve ever had, @HSBC_UK have stopped a LB important payment. I called several times (waited 30 minutes every time). Then my account was suspended. I’ve the last a week, I have wasted about 6 hours waiting to speak to someone. Awful.
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mrsm🌸
(@MackRanks) reported
@hwallop @HSBC_UK . Reduced hours and days in branches and hour long waits online. Then problems not solved when you do get through. Terrible
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Victoria Saxby
(@Torials) reported
If I hear from @HSBC_UK one more time to access mobile banking, when you’ve logged me out and I can’t do anything I’m going to go Mad - let me talk to someone
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shindyy
(@shindyy3) reported
@HSBC_UK is it your policy to have customers waiting an hour for one payment? Your Notting Hill branch have been exceptionally slow. From what I understand you understaff intentionally
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Saliha
(@imagoogami) reported
@HSBC_UK I do not wish to make a complaint. The experience was disappointing as I have been a customer for many years and had come to expect excellent service. I am still a loyal customer. This is just to help you improve customer service.🙏
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Christopher Henderson
(@hend0_c) reported
@HSBC_UK Trying to source a telephone banking security number after switching my current account. Each time I have called this morning the response has been an automated message advising you are now closed and that your opening hours are 8 am to 8 pm ... could you help, please!?
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Pushkina
(@Zarinalondinen) reported
@HSBC_UK hey, I requested an account closure and transfer to another HSBC account and the funds dissapeared and it’s taking 10 business day instead of 5 to receive them. Your team said it’s because they are working from home. Great service 👍🏻. CC: @TheFCA
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Mark
(@MarkInWine) reported
@HSBC_UK hi, you sent my new debit card to an old address which I didn’t request! I also have no access to the old address so I blocked the card! It wont let me reorder a new one to my preferred address and your phone team kept me on hold for over an hour! Cmon, what’s going on!
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Indy Singh
(@singh_indy) reported
@HSBC_UK @HSBCUKBusiness Kerri Anne Mills ? Head of Customer service ? Really ?