Is HSBC down in Stoke-on-Trent, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Stoke-on-Trent, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (58%)
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Website (21%)
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Login (15%)
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Withdrawals (3%)
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Transfer (3%)
Community Discussion
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Luana 💀
(@LuanaElisabetta) reported
Christ, @HSBC_UK giving some of the WORST customer service. One person even just stopped on the chat. Yeah, brilliant. So damn rude
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Dr Dave Hone
(@Dave_Hone) reported
Hi @HSBC_UK your customer help line is beyond useless. 40 minutes now on the phone and they can't find any record of letter and a cheque you sent me despite all the reference numbers. So many other issues with procedure I don't know how anyone navigates this or gets any help.
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James..
(@_jimmy_the_gent) reported
If I have a heart attack over the next week, let it be known that it will be because of the rage brought on by @HSBC_UK calling me for another 15 minute fraud lecture for another totally legit bank transfer. I think this is the 9th ******* time I've heard the same ****!
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Keith Sunderland
(@kdrsunderland) reported
@HSBC_UK just spent 90 mins on the phone being told my call was important. It was because I was trying fix a mistake HSBC made. Could employ more people?
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Harry Marsden
(@harrymarsden92) reported
@HSBC_UK terrible customer service. Spent 2hrs trying to get through support & every time I end up on hold then they hang up. Ridiculous
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Amar K
(@amar_kh4) reported
@HSBC_UK The customer service is a joke you have no interest in serving customers and giving good service all use care about is the money.
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Ben Keene
(@benkeene) reported
Finally leaving @HSBC_UK as a customer of 20+ years. Customer service has often been poor. But lack of action on climate + heavy greenwashing the main reason. Thanks for the reminder @MMMoneyMatter
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Kristjan Byfield
(@KristjanByfield) reported
After nearly 18 years of @baseproperty getting an ever worsening service from @HSBC_UK the time has come to find a new banking partner. Who are the pioneers out there we should be talking to as #LettingAgents?
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Laura Simpson
(@Laura_jayne_90) reported
@HSBC @HSBC_UK Long shot, but Marie on the customer support team is an absolute credit to HSBC. My account via app was blocked due to an app upgrade, she was calm, professional and friendly in guiding me what to do on the phone. Thanks again Marie 🙌 #happycustomer
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Patrick O'Gorman
(@itspog) reported
@WellhayesWine @HSBC_UK Been with them 40 years they have now suspended my account over a transaction I authorised in their app, thats me moving my money to another account that they have flagged as fraudulent, when I ring them I can't get past security so I am stuck with no access to my money