HSBC

Is HSBC down in Stoke-on-Trent, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Stoke-on-Trent, England 12/23/2025 17:50

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (59%)

    Mobile App (59%)

  2. Website (21%)

    Website (21%)

  3. Login (15%)

    Login (15%)

  4. Withdrawals (3%)

    Withdrawals (3%)

  5. Transfer (3%)

    Transfer (3%)

Community Discussion

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • Karleneno1 Karlene (@Karleneno1) reported

    @HSBC_UK Then to be asked the most inane and unverifiable questions by patronising “agents” a total **** show

  • SteveandNat Steve (@SteveandNat) reported

    @HSBC_UK Instead of bigging up diversity etc which by the way I dont give a flying one about why don't you do the simple things in life like improve your ****** crap customer service and treat people with respect

  • abebourne53 Andrew Bourne (@abebourne53) reported

    @HSBC_UK I have been trying to contact your Safeguarding dept. to enable reinstatement of a charity account that you have put a stop on. Over 3 attempts I have been hanging on, waiting to be connected for 3hrs 30min. Customer service?

  • LisaKea84738702 Lisa Kearney (@LisaKea84738702) reported

    @HSBC_UK Just been informed no bank statements can be automatically produced on my account as there have been only credits and no debits during the last five months. It would have been good customer service to let me know when this commenced - but this isn’t you!

  • clivegonsal clive (@clivegonsal) reported

    @HSBC_UK customer service cut my call 3 mins to 2000 hrs without resolving my issue

  • trickett1956 Paul Trickett (@trickett1956) reported

    @HSBC_UK 50 mins waiting to speak to someone then line cut. This follows 25 mins waiting and line then cut off. Supposed to be premier service but apparently no service at all

  • ParaPixie Ami Louise (@ParaPixie) reported

    Public Service Announcement: Never apply for a @HSBC_UK credit card. Flawed crappy application process that damages your credit score and even worse customer service after they screwed up. @MartinSLewis

  • KaroGamingg Karolina (@KaroGamingg) reported

    @HSBC_UK hi I've been getting called multiple times a day by 03450130151 with an automated service to pay credit cards....is this a genuine number? I strongly doubt it since it's happened before but oh my it's sooooo annoying 😭

  • TONYSHAW21 Lord Tony Shaw (@TONYSHAW21) reported

    @HSBC_UK Your having a laugh arnt you !! Have you idiots ever heard of a thing called "customer service"" you should GOOGLE it , may leatlen something you know NOTHING ABOUT

  • SMemour Sam (@SMemour) reported

    @HSBC_UK HSBC are a disgrace. You let someone impersonating me to open an account in my name with no ID and then refuse to help to get it resolved.