HSBC status: access issues and outage reports

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

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  Phil Bird (@PhilBird19) reported 5 minutes ago

  @Rantsofus1 @HSBC_UK @PostOffice I tried Nationwide and they offered to swap or deposit into an account for me, just a bit confused as to why HSBC or the Post Office couldn’t also provide this service?

• 
  Michael Morris (@Wontbeforlongx) reported 6 minutes ago

  @HSBC_UK I don’t have my cards they where thrown away by mistake a few months ago. I wanted to do a credit transfer but I need my card details to login or to speak to anyone. I don’t have them, how can you help me?

• 
  John Warren 🇺🇦 (@Sionilo) reported 10 minutes ago

  What a heap of crap @HSBC_UK has become, changing login details on new iPad and it crashed (might be our fault??) but absolutely no help from the ‘Delhi’ 😡 phone line. Now need to go to a branch 30 miles away to sort out. #switchcoming #tamping

• 
  ana gic ....Actor & Filmmaker (@anagicphoto) reported 14 minutes ago

  @HSBC_UK , I am Profoundly dyslexic. And I tried to make a claim Regarding holiday insurance. And I realised that there was so much paperwork Which I had to read and write and I realised and I realised that this service was not accessible to me With my disability

• 
  wayne richard butler 🇺🇦 (@w_r_b_1971) reported 15 minutes ago

  @HSBC_UK awful experience of your phone banking today. On the phone for 2hours where your employee was solely trying to get rid of me when the inflexible script couldn’t cope with the request. Finally got through to the right dept. & my simple request was resolved in 5 minutes.

• 
  joon6553 (@joon6553) reported 16 minutes ago

  @HSBC_UK Hi, I'm trying to log in to my account, but the verification code is being sent to my old UK phone number which I no longer use. I am currently in South Korea and need to update it to my Korean phone number. Could you please advise how I can resolve this? Thanks!

• 
  Ruchee Dudeja (@DudejaRuchee) reported 20 minutes ago

  @HSBC_UK recently I moved from Hsbc basic account to Advance but didn’t get the £200 credit ? Can someone check and help pls

• 
  Lynn Hamer (@evilbluebird) reported 24 minutes ago

  @HSBC_UK I have been locked out of my account,on my iPad with your mobile banking app. I have been on the phone trying to speak to someone,in a different country,to rectify this problem. Unfortunately the people who you employ,have not been able to help me one bit 1/2

• 
  KarenHunter (@KarenHunter1990) reported 25 minutes ago

  @pompeyhedge @HSBC_UK That sounds like a you problem.

• 
  Andy Perkins (@andysperkins) reported 25 minutes ago

  Appalling service from @HSBC_UK @HSBC Trying to report a lost card. Spent 20 minutes on the phone, redirected to 4 different agents all who assured me I was now being transferred to business lost card dept. Then got cut off!! #hsbcbusinessbanking