HSBC

Is HSBC down in Stoke-on-Trent, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Stoke-on-Trent, England 02/24/2026 18:25

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (61%)

    Mobile App (61%)

  2. Website (16%)

    Website (16%)

  3. Login (16%)

    Login (16%)

  4. Transactions (5%)

    Transactions (5%)

  5. Transfer (2%)

    Transfer (2%)

Community Discussion

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • RLaverne Laverne (@RLaverne) reported

    @HSBC_UK Are there any telephone agents working? I've been on hold for 31 minutes so far. I'd like to get my issue resolved today.

  • thechilledpanda Mike Chilton (@thechilledpanda) reported

    @robinrimbaud @HSBC_UK @HSBC Well that a bit useless, probably report it to your local police as it's a crime anyway. Hope you get access soon. Must be a nightmare.

  • spencro Rob Spence (@spencro) reported

    @HSBC_UK It's not been withdrawn: John Lewis cards are now with a new provider. However, I am in credit, so want to access my money. John Lewis insist I need to sort it out with HSBC

  • ckoz0925 CarrieS (@ckoz0925) reported

    @dahliabeachandi @HSBC_UK @HSBC_UK you need to do better. How can you legally send a check and not guarantee funds and offer no communication or help??? I will be taking my banking business elsewhere

  • spencro Rob Spence (@spencro) reported

    @HSBC_UK Yes, I am aware of all that. When I logged on to that site to ask my question, they told me to contact you.

  • spencro Rob Spence (@spencro) reported

    @HSBC_UK And indeed they do. To be fair to them, NewDay have nothing to do with the old John Lewis card, so it is clearly an issue for HSBC.

  • robinrimbaud Robin Rimbaud - Scanner (@robinrimbaud) reported

    @defyrecordings @HSBC_UK @HSBC It simply does NOT exist with regards to HSBC. I've now telephoned over FIFTY times since last Friday, in my own time, at my own cost and not ONCE have they responded with help

  • jamie_wrench Jamie Wrench (@jamie_wrench) reported

    @HSBC_UK your exciting new login arrangements seem to have crashed!

  • Dubetur Dubetur (@Dubetur) reported

    @HSBC @HSBC_UK We're an HSBC UK Business customer of 10+ years. A company is trying to use our company name to defraud other businesses of funds. The account being used for fraud is registered to RBS, Birmingham. How do we stop this?

  • clairepreesty Claire Preest (@clairepreesty) reported

    @HSBC_UK How long are your wait times to get through on the phone today? Trying to open a joint account with another existing HSBC customer. No online option to do it, been told have to do it over the phone but it is impossible to get through. 45 mins on waiting at the moment…