Is HSBC down in Stoke-on-Trent, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Stoke-on-Trent, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (55%)
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Login (28%)
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Website (10%)
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Transactions (5%)
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Transfer (3%)
Community Discussion
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Jason
(@jpo2508) reported
@HSBC_UK Maybe arrange a call back sooner than 3 days! Hardly suggests my complaint is being taken seriously, I was even advised the call wasn’t worthwhile and I may as well go straight to the FOS! Top class service from a complaints team!
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Meaowling
(@Meaowling) reported
@HSBC_UK and I called today, it turned out that they put down a note in the system to say those fraudulent transactions are genuine. Unbelievable! And on top of that my calls always get cut off. This is financial crime we are talking about! Do you take it seriously
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Meaowling
(@Meaowling) reported
@HSBC_UK Credit Card Fraud - fraudulent transaction occurred last week, called Fraud 3 times, they never revert the transactions. When I called today, they actually put down note on my account to say those are genuine transactions. And my call for cut off 3 times. unacceptable!
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JP
(@jaysta1979) reported
@HSBC_UK just gone to pay a cheque in on the banking app and it's saying it's too much and I have to visit a branch. Only issue is you have closed all the local branches! Any suggestions!
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Shane
(@Shaneypooss) reported
@soie_c @HSBC_UK I’ve had the same issue for the last couple of days. Customer service are ridiculously bad. Still no activation codes coming through sms. Issue my end apparently on a new phone 🙃.
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Catherine Hale
(@octoberpoppy) reported
Which doesn't work. This fancy electronic pdf form literally doesn't work. There's no Submit button. And there's no one to help with it. Does anyone at @HSBC_UK care that their electronic forms don't work?
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James Curd
(@Curdy125) reported
Hey @HSBC_UK your app isn't working (at least not on Android) - trying to run it on Pixel 6 Pro and when click on the app it doesn't even open.. please help!
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Jason
(@jpo2508) reported
@HSBC_UK fantastic service today, NOT! Make a complaint over the phone, basically get ignored so ask to speak to a manager. Get told they are in a meeting, they’ll call me Friday!!!
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Louise Parlons Bentata
(@LouiseBentata) reported
@HSBC_UK I will email you these details , but I have no confidence from the on-going and unrelenting terrible service that anyone will even contact me
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Doctor Beeching
(@DoctorBeeching1) reported
Daughter closed @HSBC_UK ISA last week in person in Bradford . House purchase iminent. Still not transferred and still not sorted. A further issue amongst many in recent years. Attrocious customer service.