Is HSBC down in Stoke-on-Trent, England?

HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

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Full Outage Map

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

1. 

   Mobile App (59%)

2. 

   Login (25%)

3. 

   Website (9%)

4. 

   Transactions (5%)

5. 

   Transfer (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• AJ (@ajayf86) reported 5 minutes ago

  @HSBC_UK Hi Kristine, any update on this? It's still not working and I need access to my bank accounts. Thanks

• Laura (@Dalts81) reported 9 minutes ago

  @HSBC_UK iPhone has updated to iOS 15 and now I can’t open my banking app. This iOS is no longer “in beta” as previously stated. Is this a known issue and what is the fix?

• Bogca (@Bogca_87) reported 9 minutes ago

  Hey @HSBC_UK, Any update ok the app on ios15? I know it’s been an ongoing issue for days, but I really need to do some banking and I cannot log in on any device as my authenticator is in the app as well. Very frustrating

• Ganga Poudel (@xGangax) reported 11 minutes ago

  @HSBC_UK But I have a Pixel 4 not 6! The app has always been working but for some reason the past few days it won't let me log in

• George Cull (@geocull) reported 13 minutes ago

  My dad has had awful service from @HSBC_UK and absolutely no attempts to put it right, making a 72 year old fill out more forms and making it harder for him, all he wants to do is open an account. Now he will travel 40 miles round trip to go to a branch of a bank that care

• alberth (@albertmgnsh) reported 14 minutes ago

  @HSBC_UK I cant login to mg online banking, bcs i just change my phone and it needed to set new secure key. Problem is then i need to put in my password (which i forgot, which is why i setup the voice id), then it’s all locked now

• Dean Vipond (@DeanVipond) reported 15 minutes ago

  @HSBC_UK Hello, I have just updated my iPhone 7 to iOS 15.1 and now the HSBC app crashes on startup. I can’t use banking through a browser either because I use the app as a secure key. Is there any other way to access my services? I need to transfer some money ASAP. Thx.

• Dan Higuita (@dan_higuita) reported 23 minutes ago

  @HSBC_UK you’re online all is awful, you’re reset function doesn’t work and you can never get in contact. Worst bank…need to move after 10 years of shite!

• Restore freedom (@Anti_Kalergi) reported 27 minutes ago

  @Cantabulous1 @Thin_As_Lizzy @HSBC_UK ....above the indigenous Nigerians, would you support that situation? You'd probably refer to the British Nigerians as colonialists.

• Jimmy (@JMalkino) reported 27 minutes ago

  @HSBC_UK @aakash_khan Pixel 6 has been out for weeks now. Not being able to access your banking app for this entire time is pretty ridiculous really. Not something you expect from a bank the size of HSBC.