HSBC

Is HSBC down in Stoke-on-Trent, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Stoke-on-Trent, England 03/11/2026 10:25

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (55%)

    Mobile App (55%)

  2. Login (21%)

    Login (21%)

  3. Website (16%)

    Website (16%)

  4. Transactions (5%)

    Transactions (5%)

  5. Transfer (3%)

    Transfer (3%)

Community Discussion

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • richk85 Richard Keeling (@richk85) reported

    @HSBC_UK is there an issue with mobile banking, not been able to access now for a few days with either Touch ID or passcode

  • vIuLcWiKNlkGKyB 春山迷人 (@vIuLcWiKNlkGKyB) reported

    @HSBC_UK Hi HSBC, I am waiting for over 1 hour and half, still can’t get through your service line. As a major bank , you really short of staff like this?

  • EuroRiderLtd Ron Shaw (@EuroRiderLtd) reported

    2 hrs 15 mins now..... I can't beleive anybody is actually answering the phones @HSBC_UK.... This is diabolical service to customers and don't even think about blaming covid... Thats just an excuse for bad service now 😡😡😡😡

  • steveamor Stephen Amor (@steveamor) reported

    @HSBC_UK Where are your agents? I've clocked up over 3 hours of waiting over the past 2 days. I am surprised there are any other customers left for them to help in queue ahead of me.

  • foodbabyblogs Cortney 👑 (@foodbabyblogs) reported

    @skgndo @HSBC_UK 1 hour 50! Got cut off at 2 hours the first attempt so we’ll see second time around. Wonder how they recompense for the wasted 4 hours of my working day?

  • MOUAZSALEH3 MOUAZ SALEH (@MOUAZSALEH3) reported

    @actionfrauduk I was scammed by a person named Martin Robert using a fake company and a fake bank account in @HSBC_UK and i transferred 7500 € to buying his car but there's no car or mony at all, I'm living in Berlin and already submitted a report to @polizeiberlin thx for help.

  • saad57306371 Saad (@saad57306371) reported

    Is hsbc business internet banking payments feature not working? My account states this feature is not available to me which is strange. Who can help at this time? @HSBC_UK

  • Adamt201 Adam Thompson (@Adamt201) reported

    @HSBC_UK do you really care about business customers? Have just put the phone down to your 03457 60 60 60 number after waiting over 2 hrs for no reply. This is my 4th call to you all of which I was kept waiting over 1 1/2 hrs. All to sort a mistake you made

  • EuroRiderLtd Ron Shaw (@EuroRiderLtd) reported

    3 hrs 45 mins on hold... Told you are helping other customers @HSBC_UK... Surprised you have any left of this is your customer service... Looks like I'll be helping to reduce the number of account holders you have!!!

  • _OccamsFraser Fraser (@_OccamsFraser) reported

    @HSBC_UK I have moved home, lost my credit card in the move, so I don't know the expiry date of that card, which means I can't pass your security checks... how do I go about changing my details (nearest branch is 40 miles away. I hadn't setup telephone banking so can't access