HSBC

Is HSBC down in Stoke-on-Trent, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Stoke-on-Trent, England 02/25/2026 14:35

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (61%)

    Mobile App (61%)

  2. Website (16%)

    Website (16%)

  3. Login (16%)

    Login (16%)

  4. Transactions (5%)

    Transactions (5%)

  5. Transfer (2%)

    Transfer (2%)

Community Discussion

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • DrHoenderkamp Renee Hoenderkamp 💜 (@DrHoenderkamp) reported

    @maleka_dattu @HSBC_UK @HSBC Its awful. I am going to change to Starling which seems to be the overall recommendation.

  • boltongoody Lindsay Raison 🙏 (@boltongoody) reported

    @DrHoenderkamp @HSBC_UK As opposed to a non-working GP

  • GP6312 Graham 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@GP6312) reported

    @DrHoenderkamp @HSBC_UK Barclays for me.Never a problem getting through to an advisor on the phone and we also have a local team who know our business and ready to help. We also have a business account with Santander and the support is as woeful as you have experienced with HSBC.

  • ZosoGraffiti Mystical_Potatohead_Groovething (@ZosoGraffiti) reported

    @DrHoenderkamp @HSBC_UK Vote with your feet. I've been with HSBC for 12 years. They just take for granted you'll stay. Better banks and better service around elsewhere

  • DrHoenderkamp Renee Hoenderkamp 💜 (@DrHoenderkamp) reported

    @Latorresunshine @HSBC_UK I have been constantly critical of the Gp access problem. Have written about it, spoken on TV/radio about & on here. At my practice which is the only one I can control, you won’t wait more than 5-10 mins on the phone & can see me F2F without triage. I know this is not common!

  • mitchlennon Michael Lennon (@mitchlennon) reported

    @DrHoenderkamp @HSBC_UK Now you know how people feel trying to get through to their GP and being on hold for over an hour after trying to get through to the “on-hold” service for over an hour.

  • ianward2000 Ian Ward (@ianward2000) reported

    @DrHoenderkamp @HSBC_UK When it comes to UK banks, whether it's a business banking or personal banking, there's not much to choose from. One is as bad as the other. Try Santander Bank. I've had my personal account with them for years and never had any problems with them.

  • DrHoenderkamp Renee Hoenderkamp 💜 (@DrHoenderkamp) reported

    @sarahrutherfor2 @HSBC_UK Awful. I'm changing banks. Decision made.

  • therocker897 Stoker🙂 🏴󠁧󠁢󠁷󠁬󠁳󠁿 this is a vax free zone! (@therocker897) reported

    @DrHoenderkamp @HSBC_UK All still hiding behind Covid , and these are supposedly service industries

  • lilbanker2 doomscroller (@lilbanker2) reported

    @HSBC_UK why can’t I access my online banking this morning?