Is HSBC down in Stoke-on-Trent, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Stoke-on-Trent, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (58%)
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Website (21%)
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Login (15%)
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Withdrawals (3%)
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Transfer (3%)
Community Discussion
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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James Smith
(@sm11ccc) reported
Don’t know how @HSBC_UK are still going? Their lack of service is unbelievable 🤯💩
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Sam
(@wardlfc) reported
@HSBC_UK you've invested trillions into fossil fuels. I will be leaving your service unless you change your act. It's not acceptable in 2021.
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Simon Slater-Thomas
(@SSlaterThomas) reported
Hello @HSBC_UK #HSBC I am unable to use my Business Banking - need to activate card reader. On hold several hours no answer - is your contact centre off line? No reply to DM - please contact me. Very poor service
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Karen Wiliams
(@KarenWilliams66) reported
from
Sydney, State of New South Wales
@HSBC_UK pls could you provide me with the ph no for a non hsbc customer calling from outside of the uk. The one on your website is for existing customers. Ty
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Sarah Smith
(@SarahSm06637354) reported
@HSBC_UK And while I'm at it, why don't you go on your website, search for a branch and then try and book an appointment. Look at the crazy option you can book an appointment for" international account, or employee account!! #hsbc #hsbcbadcustomerservice
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Ten4
(@Ten4_) reported
@HSBC_UK No Improvement for customers👎Our local HSBC just been refurbished. There is now zero counter service; you are forced to use one of a plethora of HSBC machines. As for cash, you no longer accept or issue it; what a bank! For this they advise to go to a local Post Office.
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NA #StillWearingAMask #BrexitChaos #JohnsonMustGo
(@NadiaA2015) reported
Why does @HSBC_UK have such an awful internet banking system? Going round and round in circles trying to work out how to activate a new secure key and there is NO information to help. The virtual assistant is rubbish. Why can't you make this easier???
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KitKat
(@kathrynjwhite) reported
@HSBC_UK I have been locked out of my online banking for a week, I have been trying to speak to someone for 4 days, it's appalling, I cannot access my money!
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Tim Brownson
(@TimBrownson) reported
@MichaelHeppell @HSBC_UK I know they're part of the same but first direct would be a better option. I'm just about to move. Most banks are too stupid to understand how much people value customer service.
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Sarah Smith
(@SarahSm06637354) reported
@HSBC_UK Yes, after an hour(!!!!) on hold I finally got through to get my redemption figures to leave HSBC once and for all. Your processes are awful, and despite me trying to feed this back for the last 4 years, nothing has changed. So bad, you were forced to compensate me with £600!