HSBC

Is HSBC down in Stoke-on-Trent, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Stoke-on-Trent, England 11/16/2025 05:20

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (70%)

    Mobile App (70%)

  2. Website (17%)

    Website (17%)

  3. Login (4%)

    Login (4%)

  4. Withdrawals (4%)

    Withdrawals (4%)

  5. Transfer (4%)

    Transfer (4%)

Community Discussion

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • acrossatlas Marcio (@acrossatlas) reported

    @HSBC_UK Thanks. How do I access online banking in the meantime??

  • Mandy07250963 Mandy (@Mandy07250963) reported

    @HSBC_UK I have been trying to connect to International payment team and they are not able to give me answers why payment has been reversed back to my account. Is there anyone who can help me with my query. Thank you

  • caroleanne327 Carole-Anne 💙 (@caroleanne327) reported

    @HSBC_UK Is there a glitch on the app, my Premier credit card account has vanished?

  • tjgrant Thomas James Grant (@tjgrant) reported

    @HSBC_UK is there a fix for the business banking app on Android 12 pixel 6 yet?

  • FrancisHall Francis Hall (@FrancisHall) reported

    Update: @HSBC @HSBC_UK I've been a customer for over 10 years - waited 1hr30mins to speak with someone briefly, then without warning looped back to the start of the menu system again.

  • danielhirschman Daniel Hirschmann (@danielhirschman) reported

    @HSBC_UK you have locked me out of my own account after speaking to your representatives multiple times yesterday. Its not your money - its my money, your job is to give me access, not prevent it. I am amazed by the way you treat your customers.

  • hemaljadav Hemal Jadav (@hemaljadav) reported from Brentford, England

    @HSBC_UK Since last few days I am unable to get my basic necessities like food, grocery, travel to work because of this. How much more I need to wait. If I say you are blocking access to my basic rights then it won't be exaggeration

  • patrickedunne Patrick Dunne (@patrickedunne) reported

    @HSBC_UK How long before can download HSBC mobile banking app with latest android update of android phones ? Serious issue that hasn't been resolved for several weeks!

  • g0g0mi ㋐ bUG/gogomi 🌸 shop reopens in december (@g0g0mi) reported

    @HSBC_UK my phone updated to the latest IOS and now I can't access my bank account online - not even via the secure key to log in on desktop. Searching google it looks like this has been a problem for months - what's the fix???

  • mikeyhobley21 Michael (@mikeyhobley21) reported

    @HSBC_UK Is there an ETA with the fix for this? This has been a known issue for a while now!!