HSBC

Is HSBC down in Stoke-on-Trent, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Stoke-on-Trent, England 12/01/2025 23:50

At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (63%)

    Mobile App (63%)

  2. Website (17%)

    Website (17%)

  3. Login (13%)

    Login (13%)

  4. Withdrawals (4%)

    Withdrawals (4%)

  5. Transfer (4%)

    Transfer (4%)

Community Discussion

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • helicopter_red Helicopter_red (@helicopter_red) reported

    @HSBC_UK Ok no need to DM I have online code reader to access online! Was hoping for a definite date for it to be fixed as it’s about 8-9 days till iOS is official with new iPhone release on 7th sept. Cheers

  • DMarkymarc DJ_Markymarc 💙 👏😷🚀 (@DMarkymarc) reported

    @PhilMyers53 @HSBC_UK China are withdrawing their service to you.

  • PolyglotElsa 🇺🇦 La Châtelaine Элса 🇪🇺 (@PolyglotElsa) reported

    I applied for an @HSBC_UK credit card via the @MartinSLewis website, purely to use for a balance transfer from an @MandSBank credit card. The card arrived, with £10K limit, but I was not able to transfer the balance so it was a complete waste of time!

  • FrenchWarrior72 Andy Morgan - 🇺🇦 Volunteering #B2022 (@FrenchWarrior72) reported from Worcestershire, England

    @HSBC_UK Is there a problem with the app, it says service unavailable, when trying to login! Can't use online platform as you need to the app.

  • tomCopeland_ tomcopeland (@tomCopeland_) reported

    @HSBC_UK server unavailable message for a few weeks now on Mobile Business app… can’t see anything of a general outage. Any advice?

  • themanwithoutq8 TheManWithQ2🚜 (@themanwithoutq8) reported

    @HSBC_UK @TROYmagician No access to online banking via physical secure key (it failed). "Only call this number in an emergency as we are extremely busy." HSBC you are a mess.

  • cosmicgirlie Jay Émme, BA (Hons), MA (Dist) (@cosmicgirlie) reported

    @HSBC_UK Hi James! Ahhh...thanks for this. They access their accounts on their devices, so I guess there's no more availability, as it were? Is there another way for me to access their accounts to keep tabs on their spending/saving etc?

  • Prashantkulkrni Prashant kulkarni (@Prashantkulkrni) reported

    @HSBC_UK how to reset telephone banking security number bcz i call customer care from last 2 days but no answer?? Very bad service 😔😔😔

  • WansteadRs Wanstead Rs (@WansteadRs) reported

    I have been trying to use Power of Attorney to take over my mums account for months. Multiple emails, forms and calls and still not sorted. I bank with you and service has been shocking @HSBC_UK

  • DaveSumter Dave Sumter (@DaveSumter) reported

    @HSBC_UK why is it that I can get a 1.7% instant access account for you via Flagstone, but not directly with you..? Even though I've been a business customer for 15 years..?