Is HSBC down in Stoke-on-Trent, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Stoke-on-Trent, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (58%)
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Login (20%)
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Website (15%)
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Transactions (5%)
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Transfer (3%)
Community Discussion
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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maggie riordan
(@Severnbeachbabe) reported
@HSBC_UK because trying to talk to someone on the phone at HSBC is impossible, I am trying to set up mobile banking - guess what? I need a telephone security number - I rang HSBC - 35 minutes on hold and I am STILL WAITING. ZZZZZZZZZZzzzzzzzzz!!!!!!
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Bloke in Bali
(@oneblokeinbali) reported
@HSBC_UK Complaint issued. Now I'm locked out for a minimum of 5 days. #worstbank #terrible
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Dr David Price
(@DrDavidWPrice) reported
@HSBC_UK @HSBC_UK The analysis graphs are back on the Wealth Dashboard, but they still stop at 16th April. How can this have been left broken for so long?
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LittleGEM
(@LittleG27383051) reported
@HSBC_UK Hi, how can I unlock my online banking? I'm locked out on app and Web and my call to customer services was rejected. I need to access my accounts tonight
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Harman Chahal
(@HarmanChahal) reported
@HSBC_UK Is there an issue with online banking? I can't download statements. I've tried on multiple devices.
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Andy Parker
(@andy__parker) reported
@HSBC_UK I'm guessing that hsbc really isn't bothered about issues like this that seems to be affecting a lot of people looking at other online forums, guess if hsbc isn't bothered then maybe it's time to switch to a bank that actually cares about its customers
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Kristina
(@kristinaago) reported
@HSBC_UK worse bank ever I can’t believe the rudeness and blatantly laziness of them I am baffled by their lack of customer service and understanding of something so basic
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Ratnakar Tiwari
(@RatnakarTiwari1) reported
@HSBC_UK I have been locked out of my account since Friday. I have spent over three hours trying to sort it out, the last one and a half hour listening to hold music. Important payments need to be made. Could you help, please?
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craig wood
(@woodc72) reported
@HSBC_UK can you tell me why your waiting times are so long all of the time, surely more staff available to take calls would be offering a better customer service, please don’t blame COVID for not having the staff to take a phone call . #unaceptable
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khushboo rajput
(@Rajputkhush05) reported
Hi @HSBC_UK I have been trying contacting you from past couple of weeks but I believe your calls been quite busy. I lost all my password and security ans and only remember my username . I have tried resetting all but the account got locked. could you please help me on this asap.