HSBC

Is HSBC down in Stoke-on-Trent, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Stoke-on-Trent, England 11/21/2025 21:10

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (64%)

    Mobile App (64%)

  2. Website (18%)

    Website (18%)

  3. Login (9%)

    Login (9%)

  4. Withdrawals (5%)

    Withdrawals (5%)

  5. Transfer (5%)

    Transfer (5%)

Community Discussion

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • GemmaHo79104192 Gemma Holmes (@GemmaHo79104192) reported

    @HSBC_UK Your app is not working and unable to log in online 😭

  • SmithUmberto Elliott Umberto Smith (@SmithUmberto) reported

    Help @HSBC_UK my standing order for my bills left my account today but didn’t reach the intended bank account causing havoc. It normally works fine and I had sufficient funds. Where has the money gone!? Your chat function also says a SIX hour delay to speak to a human!

  • TheOnlyAhmed S.A (@TheOnlyAhmed) reported

    @HSBC_UK Everything is on and I didn’t switch to another device. This problem has been happening since the recent app update from 19th May!

  • TomBoylesID Tom Boyles (@TomBoylesID) reported

    @HSBC_UK when you lock people out of internet and mobile banking, do you think it's helpful that your bot keeps asking you to login to internet or mobile banking then cuts the conversation? Honestly getting fed up with you.

  • mattyjohnsoni Matthew Johnson (@mattyjohnsoni) reported

    Oh the joys of being a @HSBC_UK Premier customer "I’ll transfer you to an agent now. It could take up to 6 hours to get connected because our agents are helping other customers like you"

  • chrisatkins0610 chris atkins (@chrisatkins0610) reported

    @HSBC_UK 40 minutes trying to get my online banking ‘unsuspended’ Passed from pillar to post and eventually cut off. No resolution at all. If I really was a victim of fraud I’d be even more upset! Abysmal service!!

  • RJCasey27 Richard James Casey (@RJCasey27) reported

    @HSBC_UK why is it impossible to speak by VOICE to anyone in your team lately? I am constantly on hold for up to an hour with both my personal and business accounts. In fact, it is impossible to speak to anyone other than by live chat for business!! BAD CSAT

  • shortiee31 Shortiee31 (@shortiee31) reported

    Anyone having issues with their online banking/payments this morning? @HSBC_UK

  • nackienack René - questioning the narrative (@nackienack) reported

    @HSBC_UK The service is temporarily unavailable. Please try again later. The error code is 1007

  • rayhickinbottom Ray Hickinbottom (@rayhickinbottom) reported

    @HSBC_UK I understand Colin Bell is CEO of HSBC Bank PLC. I am writing to him to ask him to get involved and arrange for someone to call me. If there's no response I will probably close my account and go to a bank that actually cares about customer service