HSBC

Is HSBC down in Stoke-on-Trent, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Stoke-on-Trent, England 12/08/2025 18:40

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (64%)

    Mobile App (64%)

  2. Website (15%)

    Website (15%)

  3. Login (15%)

    Login (15%)

  4. Withdrawals (3%)

    Withdrawals (3%)

  5. Transfer (3%)

    Transfer (3%)

Community Discussion

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • nickjupp Nick Jupp (@nickjupp) reported

    @HSBC_UK - you are sending SMS Payment Fraud Alerts out on a short code 86101, which can't be replied to from 3 or Smarty phone networks. Please help/ change this

  • PaulAlanBenson Paul Benson (@PaulAlanBenson) reported

    @HSBC_UK I cant log in to the account without the device. I cant wait on the phone another hour. A callback option is mentioned but there is no way to access this.

  • Melkor43901621 Melkor (@Melkor43901621) reported

    @HSBC_UK Hussein was cool,he solved my problem fast. Appreciate him!

  • Ari_Gold_007 Ari Gold (@Ari_Gold_007) reported

    @HSBC_UK @biminibabes If this **** carries on I’ll be closing both my business and personal accounts with your bank. Just concentrate on providing the paid service your clients request.

  • lowrob Lowri Roberts (@lowrob) reported

    @HSBC_UK I've been unable to access online business banking (iPhone app) since the weekend, and now have URGENT payments I need to make. Please advise how to proceed

  • FrankCasidy Frank Casidy (@FrankCasidy) reported

    @HSBC_UK When are you going to fix your app? It crashes on startup and has been doing so for three weeks. Awful

  • Benboud02 Ben Boud (@Benboud02) reported

    @Clareylea @HSBC_UK I have the same problem can’t log in I put my password in and just buffers

  • Eth4nJHugh3s Ethan (@Eth4nJHugh3s) reported

    @HSBC_UK the hsbc app isn't working. Everytime I open it it crashes.

  • PMCFinancial Peter McNulty (@PMCFinancial) reported

    @HSBC_UK Truly awful and inefficient business banking processes. You are costing me, and no doubt countless others, wasted hours trying to get through just so we can access our accounts. We are in 2021, not 1921!

  • Clareylea Clare Lea (@Clareylea) reported

    @HSBC_UK is there an issue with the mobile app at the moment? I can’t get into the log in… when I try to open the app it just crashes and closes down