HSBC

Is HSBC down in Stoke-on-Trent, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Stoke-on-Trent, England 11/30/2025 14:35

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (65%)

    Mobile App (65%)

  2. Website (13%)

    Website (13%)

  3. Login (13%)

    Login (13%)

  4. Withdrawals (4%)

    Withdrawals (4%)

  5. Transfer (4%)

    Transfer (4%)

Community Discussion

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • cogshifter Julian (@cogshifter) reported

    @HSBC_UK My secureid card ran out of batteries: I cannot use online banking to order a new one. Cannot find a way to speak to anybody via phone support. Help!

  • njouannem Nick Jouannem (@njouannem) reported

    @HSBC_UK Hi folks, I can’t seem to log into my account on iPhone via HSBC app using FaceID. The app recognizes my face, shows green check mark, and then goes back to login screen.

  • DarrenUpson Darren Upson 🚀 (@DarrenUpson) reported

    The @HSBC_UK mortgage application process is the absolute worst. Terrible UX and application process is buggy as hell. Capital repayment, but asking how I’m going to pay off my interest only mortgage. Absolute bobbins.

  • KaileyMcGowan Kailey McGowan (@KaileyMcGowan) reported

    @HSBC_UK some of the worst customer service I’ve ever experience in my life today, 45 minute call, 7th advisor, still not resolved the fraud on my account...

  • AdanVeho Adan Veho (@AdanVeho) reported

    @HSBC_UK Hello. I have an account but moved back to Australia since 2017. I left money there for personal reasons. I dont have that red thing to access my online banking. HELP!!!

  • WillLambert4 Will 🌍🌳⚡️ (@WillLambert4) reported

    @HSBC_UK can you get your **** together please for opening a new account. Online says I need to go to branch, without passport ID, and in branch now tell me I have to do it online!

  • pangolinogram James T (@pangolinogram) reported

    @HSBC_UK Why is your customer service default position to think "how can I NOT resolve this?”

  • claireedith claire lewis (@claireedith) reported

    @HSBC_UK @staffsbrewery Its classed as a non working day

  • _Hana_Xo YUCK.FOU (@_Hana_Xo) reported

    @HSBC_UK **** you run me my money and I’m trying to move over to @BarclaysLDN

  • AngelaMurphy17 Angela Murphy (@AngelaMurphy17) reported

    @HSBC_UK hello - can someone help me please? We are a customer of your Brentwood branch and have a new relationship manager. Tried to contact him a few times with no success. We need to speak with someone urgently