HSBC status: access issues and outage reports
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Full Outage Map
- HSBC generated 0 outage signals in the last 24 hours around Stoke-on-Trent, including 0 direct reports.
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours in Stoke-on-Trent, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Community Discussion
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Jack (@Jack_McClure) reported@HSBC_UK Your support team are absolutely appalling. They are literally refusing to help me with issues which fall directly under the UK's Direct Debit Guarantee
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๐๐๐๐๐ข๐๐ (@velpyre) reported@HSBC_UK funny though, the app works perfectly fine on my nintendo switch i modded to run android. the latest update has just completely broken the security check feature. it's all over the place
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Jamie Williams (@AstroJamie_) reported@HSBC @HSBC_UK please can I speak to your customer service about a switch offer?
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MagicAsh (@MagicAsh16) reported@HSBC_UK when you send out credit cards and explain how to register do anyone working at HSBC try the instructions to see that it doesnโt work? I canโt understand how in 2026 something like this is so bad and frustrating. Iโve tried online and the mobile app
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Sally F ๐ (@SallyF100) reported@HSBC_UK I have been trying for an hour and a half this morning to make a payment on behalf of my mother, for whom I have power-of-attorney, and your operator has now hung up on me. This is terrible service, it canโt be this hard to make a pyt.
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Lauren ๐ฆ (@LaurenRose94_) reported@HSBC_UK Iโve just tried to update my change of name on the app but itโs saying I can only do this in person. All my local branches have closed down and Iโm unable to get to one. What do I do please?
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Awenaio (@awenaio) reported@HSBC_UK HSBC has locked my account. Their customer services will not put me through to an agent. Their chat is incapable of helping with the problem. It means I have no access to my account, either online or by app. This can only be fraud. You cannot report fraud because the customer services number will not put you through to an agent. This is disgraceful.
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H-D (@HDGauvin) reported@ricci_kitchen @HSBC_UK Got through 1:28 - technical issue.
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Vishal Dutta (@Vishaldutta) reported@HSBC_UK I got an email about unread documents but I have lost my log in details including my account number and sort code, what can I do?
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Ruth Anders (@987Anders) reported@HSBC_UK please contact me re : poor customer service. Advisors having to " follow the script ", unable to speak on behalf of my 91 year old parent, no knowledge about how the only remaining local branch operates. A frustrating 40 minute call.