Is HSBC down in Stoke-on-Trent, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Stoke-on-Trent, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (62%)
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Website (19%)
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Login (12%)
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Withdrawals (4%)
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Transfer (4%)
Community Discussion
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Jason Manly
(@Duke_aardvark) reported
Hi @HSBC_UK - when a large sum of money is taken out of my account twice from non existent standing orders, your customer service agent using the phrase ’I understand this matter is important to you’ comes across quite (incredibly) patronising!
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Dr Crashmatt 🏳️🌈🏳️⚧️
(@crashmatt) reported
@HSBC_UK I've left you, after about 25 years, since your app doesn't work properly on Android 12 - will not run on Pixel 6. Others report the same issue and it's *really* easy to switch banks these days...
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londoner337
(@londoner337) reported
@HSBC_UK hello, ordered a new credit card and got an email saying it will be with me within 3 working days; this was friday and still no card received… do you send them as tracked postage? I want to know where it is
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A1_bloke
(@a1_bloke) reported
@HSBC_UK You may be aware, but it's not logged with your "global" support team Yes, I'm running 12.5 - and your app only need 12.2 I've been reporting this for over a month, and apparently you have never logged it with the "global" IT team
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sheldonclewis
(@theesheldon) reported
Hello, @HSBC_UK can you tell me when you are going to fix your mobile banking app for the #Pixel6 it's still not working.
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GreenChecks BetClub
(@GreenChecksBet) reported
@HSBC_UK @learsimon 10 days later and still no solution how long are pixel users going to do without online banking. Easily an issue big enough to change banks over.
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Yogs
(@yogs_arora) reported
@HSBC_UK banking app is such a important these days in people life and I never thought HSBC UK take it very casual. Lot of People reported your app issues on Android 12 but still no resolve after many days. Not even estimated date for fix. Shame😔
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bpriyan
(@TheDreamStartUp) reported
@HSBC_UK My UK Number is out of service; I need you guys to send me a code on my registered email and help me restore the account. How about you give me a call me on my India Number. If you want my sort number and Account number I can DM- but I need resolution.
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Anne-Elisabeth Moutet
(@moutet) reported
@HSBC_UK @akoz33 A longtime customer has recorded history with you, including their security profiles. Please address the complete breakdown of procedures that created the problem.
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Rina Persaud
(@Rifkaleah_08) reported
@HSBC_UK, 2 hours 48 minutes total call time and still no resolution. No SLA for response from back office team either. I'm now left with no access to online banking for 'I don't know how long' and a complaint that can take 8 weeks to respond to. #fedup #HSBC