HSBC

Is HSBC down in Stoke-on-Trent, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Stoke-on-Trent, England 09/15/2025 00:00

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (67%)

    Mobile App (67%)

  2. Website (15%)

    Website (15%)

  3. Login (10%)

    Login (10%)

  4. Transactions (8%)

    Transactions (8%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • kidmorris Rachel Morris-McGee (@kidmorris) reported

    It appears the @HSBC_UK banking app isn't working properly again today. Can't see direct debits / manage my bills section. I was having issues yesterday as well.

  • neilcoach Neil Williams (@neilcoach) reported

    @GaelleRTW @HSBC_UK 35 years experience of! Never had a problem

  • miRlyKayleigh Kayleigh S (@miRlyKayleigh) reported

    @HSBC_UK trying to change my address with you and the app says "sorry we couldn't load your contact details" every time. Is this a system issue? What should I do?

  • littleizzy1966 Debra Belleperche (@littleizzy1966) reported

    @JimBrowning11 @Visa @HSBC_UK I need your help

  • anchal12oct anchal badariya (@anchal12oct) reported

    @HSBC_UK Somehow not able to connect with this number even though I have sufficient balance. Can UK customer service call me on my India registered number to help with the app registration

  • SanjanaMukhi Sanjana Mukhi (@SanjanaMukhi) reported

    @HSBC_UK @HSBC, when closing my account with yourselves. What will happen when I try to log in to online banking ? What will happen?

  • MickusMaddus Love vs Hate (@MickusMaddus) reported

    @HSBC_UK @SEAresource My wife & I have 5 bank accounts & by far the worst is HSBC for getting help. Their help lines are terrible & even contradict what staff in the branches say. We have spent over 8 hours in the last two weeks WAITING on so-called 'help lines' to get no results. HSBC is shameful.

  • GaelleRTW Gaëlle Coyle (@GaelleRTW) reported

    Goodbye @HSBC_UK It's been over 17 years but your lack of competent customer advisors and non-existent staff in branches has forced me to seek better service elsewhere. Anyone with recommendations?

  • Delta_J_Kilo CYBER JUNK 🟠 (@Delta_J_Kilo) reported

    @UreshP @HSBC_UK Had issues with them too. 3 calls this week. Told they’d call back and nothing. Drove 200 miles to my home branch. Issue sorted in minutes.

  • jameshutch78 James Hutchins (@jameshutch78) reported

    @HSBC_UK you’re a bloody joke. Can’t log in to my online banking. Is there anyway I can reset my password from the app. Spoke to two of your phone operators & can’t understand a word they’re saying!