HSBC

Is HSBC down in Stoke-on-Trent, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Stoke-on-Trent, England 02/21/2026 04:10

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (60%)

    Mobile App (60%)

  2. Website (17%)

    Website (17%)

  3. Login (17%)

    Login (17%)

  4. Transactions (4%)

    Transactions (4%)

  5. Transfer (2%)

    Transfer (2%)

Community Discussion

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • _brandking Brand king (@_brandking) reported

    @HSBC_UK I have tried to reset my security details online and it asks me to call up the number I do all of this and it says there is no request help

  • LindaMi44408024 Linda Mitchell (@LindaMi44408024) reported

    @HSBC_UK @Stonewallhousin How about our normal working kids any help for them

  • Benton1Benton Jamie Benton (@Benton1Benton) reported

    @HSBC_UK Unbelievable terrible service from HSBC, YOU have had problems on my account since 24th may, hours and hours on the phone and you still haven’t sorted it? Disgusting!

  • sheenkelly Sheen (@sheenkelly) reported

    @HSBC_UK your customer service has to be one of the worst i’ve ever experienced 🙄 I’d like to close my account now please.

  • pufferfish7 pufferfish (@pufferfish7) reported

    @HSBC_UK Our daughter had funds with in a child trust fund. We tried to move this money to AJ Bell investments. The money has now gone missing and despite repeated attempts we can get nobody at HSBC to be consistent or engage. This is for her tuition fees at university. HELP!

  • Jonster Jonathan Edwards (@Jonster) reported

    @HSBC_UK Jay gave me the direct number in case they didn't call me back. I left it for three days in case they were busy, so rang last Monday. That's when the apparent technical issue occurred. I then rang your complaints department who told me I'd hear from HSBC by Monday (yesterday).

  • RickRi Rick (@RickRi) reported

    @HSBC_UK Hi. Trying to use HSBC Banking App on iOS 15 beta. App fails to open. Cannot open app to get security code so cannot login to website either. Completely locked out.

  • SarahStrictly Sarah Strictly (@SarahStrictly) reported

    @HSBC_UK I’ve taken to here as I’m so frustrated. Executor of a will, got an executor account but you keep refusing the payments. I’ve been on this for a month. Can’t speak to anyone in branch. Disgraceful customer service at worst time of our lives. Will you help PLEASE?

  • agregsy gregsy (@agregsy) reported

    @HSBC_UK @Stonewallhousin U all missing the point....they jump on a wave of media create by main purpose of most peoples news...the BBC. HSBC dont give a **** about anyone and why should they. They want to make more money like everyone. Thats life now.

  • macbetinfo macbetinfo (@macbetinfo) reported from Huddersfield, England

    @HSBC_UK @Stonewallhousin Glad I left your **** bank 5yrs ago