HSBC

Is HSBC down in Stoke-on-Trent, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Stoke-on-Trent, England 03/02/2026 17:05

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (59%)

    Mobile App (59%)

  2. Login (20%)

    Login (20%)

  3. Website (15%)

    Website (15%)

  4. Transactions (4%)

    Transactions (4%)

  5. Transfer (2%)

    Transfer (2%)

Community Discussion

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • MojoWoko Mark Jones (@MojoWoko) reported

    @GeredMankowitz @HSBC_UK Also, their website was like sludge yesterday..

  • hixvkii . (@hixvkii) reported

    @HSBC_UK been on the phone line waiting for over ONE hour !! my issue is urgent this is shocking

  • CanuckAbroad86 CanuckAbroad86 (@CanuckAbroad86) reported

    @HSBC_UK Been trying to open a new joint account with my wife for over a year now without any success. We are both existing customers. Each time, phone or branch tells us something different. looking at closing all accounts due to this extremely poor service.

  • itspog Patrick O'Gorman (@itspog) reported

    @HSBC_UK After 40 years as a customer you have suspended my account as you incorrectly think a payment i am making from my own account to one of my investment accounts is fraudulent, do you treat all loyal customer like dirt?

  • KerrySmotryska Kerry (@KerrySmotryska) reported

    @HSBC_UK Shame you won't sort out my account even though I risk losing everything from YOUR error!

  • KerrySmotryska Kerry (@KerrySmotryska) reported

    @Pinkmamfa1 @HSBC @HSBC_UK I know exactly how you feel. They are ruining my life by an error they made in 2013 and refuse to speak to me! Such a joke of a bank!

  • itspog Patrick O'Gorman (@itspog) reported

    @HSBC_UK No authorised a payment of my money to another organisation using your app and my fingerprint as you do suggest using biometrics on your website. For the sin or trying to move my money with your security to another company you have suspended my accounts and denied me access

  • wizzywizy01 Jones saviour (@wizzywizy01) reported

    @itspog @WellhayesWine @HSBC_UK Blockchain_solution on Instagram are license and the most trustworthy help desk for this issue,they help people retrieve in few hours.

  • QcattQ Catherine Ross (@QcattQ) reported

    @WordsmithsUnltd @HSBC_UK I had DREADFUL customer service there. So I left... on your recommendation.

  • amar_kh4 Amar K (@amar_kh4) reported

    @HSBC_UK Customer service is a joke, the mobile app chat service you get a reply to just 1 message after 5 -10 minutes if your lucky. Add that up for the total amount of messages. Was on the phone for 27 minutes for it to just cut off on me and no one bothers to call me back. Thanks