Is HSBC down in Stoke-on-Trent, England?

HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

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Full Outage Map

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

1. 

   Mobile App (54%)

2. 

   Login (28%)

3. 

   Website (8%)

4. 

   Transactions (6%)

5. 

   Withdrawals (2%)

6. 

   Transfer (2%)

Community Discussion

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• JillyL (@JillyL7) reported 2 minutes ago

  @HSBC_UK cash paying in machines are terrible at Grey St, Newcastle branch! Took 6 attempts, no staff around to help as the machine also had my card! The other machine out of order. Please fix.

• JillyL (@JillyL7) reported 3 minutes ago

  @HSBC_UK Thanks, I work around the corner from this branch so it was easier on this occasion. It was the fact that there was no staff around to help when the machine wasn’t working and my card was stuck in it - obvs I couldn’t leave it.

• The Ivory Tickler (@wolfganghaydn) reported 4 minutes ago

  @HSBC_UK You need to investigate your customer service wait times? You have no record of how long people are waiting? Blimey :(

• Robert (@waddledogie) reported 5 minutes ago

  @DavidButler34 @NaomiLWood @HSBC_UK To charge us for not providing a very good service.

• Dale Pickles (@dalepickles) reported 7 minutes ago

  @HSBC_UK Thanks for the useless DM asking me to call the service I have wasted 2 and a half hours with. The person who I got through to kept typing in my security answer wrong, even though I spelt it out phonetically. #fail back to the beginning.

• CalvinKablooie (@CKablooie) reported 9 minutes ago

  @HSBC_UK But being your customer of 47 years doesn't guarantee me being able to access customer services. Why not concentrate on that

• Uk2day (@growhydrodude1) reported 11 minutes ago

  @HSBC_UK HSBC dont do opportunity! I had an account for ten years only for them to freeze my account without explanation for over four weeks!, then they have the cheek to tell me a week later i am no longer a customer they want! Ruthless to the core! R I P HSBC!!!!

• Mary Phelan (@MaryPhelanMP) reported 13 minutes ago

  My bank card was stolen yest, pin compromised & money taken from my account within 15 mins of card being stolen. Blocked card when I realised & spoke to HSBC fraud team...within 3 hours of the call @HSBC_UK had put the stolen money back in my account. Pretty amazing service 👏👏

• Sunit Vakharia (@sunitv) reported 17 minutes ago

  @HSBC_IN @HSBC_UK Need help. Not getting dividend of the shares I hold for HSBC holdings since 2019 Need guidance who can help

• Hannah (@CharmingMaries) reported 17 minutes ago

  @HSBC_UK I have been unable to access my HSBC account. I've tried customer service and calling various times and apparently I am now locked out of my account. Would you be able to advise? I am very concerned about this.