HSBC

Is HSBC down in Stoke-on-Trent, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Stoke-on-Trent, England 12/29/2025 20:20

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (58%)

    Mobile App (58%)

  2. Website (21%)

    Website (21%)

  3. Login (16%)

    Login (16%)

  4. Withdrawals (3%)

    Withdrawals (3%)

  5. Transfer (3%)

    Transfer (3%)

Community Discussion

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • BenChap03132836 Ben Chapman (@BenChap03132836) reported

    @HSBC_UK error code 503 trying to check payee account. Just me or everyone? This has been happening for the last few hours.

  • rachelbriggsuk Rachel Briggs OBE (@rachelbriggsuk) reported

    @HSBC_UK business banking online help appears to be non-existent. Nice work!

  • wedders26 Sarah Greene (@wedders26) reported

    @HSBC_UK your international banking service is woeful. Getting thru to an agent is seemingly IMPOSSIBLE.

  • victoriacoules Vicky 'Time For A Colourful Metaphor' Coules💙 (@victoriacoules) reported

    @HSBC_UK And I don't want my issue to "be logged" I want to make a formal complaint - for which I will expect a response - about how your systems are totally unfit for purpose and why we will be leaving your bank. @hsbc @HSBC_UK

  • ukpubbitch Pub ***** (@ukpubbitch) reported

    @HSBC_UK Banking app chat thing says it can’t help with my enquiry and that I need to call the number given…but the recorded ‘on hold’ message tells me to go online. Either way, I’m not getting anywhere…🤨

  • victoriacoules Vicky 'Time For A Colourful Metaphor' Coules💙 (@victoriacoules) reported

    @HSBC_UK Ho hum. Waiting twenty (20) minutes so far... This ain't working.

  • robinrimbaud Robin Rimbaud - Scanner (@robinrimbaud) reported

    An update with @HSBC_UK @HSBC - they blocked access to my online accounts for me, but not for the scammer so happily paid out £9000 despite failing security checks. Called Fraud Detection Team who gave me incorrect details...failed to block my cards, so still vulnerable...sigh...

  • robinrimbaud Robin Rimbaud - Scanner (@robinrimbaud) reported

    @HSBC_UK It doesn't help by offering this and then not responding 😟

  • HarpSussex Fiona Hosford LRSM BaHons (@HarpSussex) reported

    @jojozeff84 @HSBC_UK Oh really? Is it a glitch thing then with their website? I have used my HSBC mobile app to log on for years... so I don't know why they're asking me for the old fob thing? I've a new payee to pay as well so it's quite frustrating :(

  • robinrimbaud Robin Rimbaud - Scanner (@robinrimbaud) reported

    @Anthony_Fiumara @HSBC_UK And I'm working in Portugal whilst they keep insisting I visit my local HSBC branch!! Huh? Utterly and completely useless on every single call today