HSBC

Is HSBC down in Stoke-on-Trent, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Stoke-on-Trent, England 03/02/2026 10:20

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (59%)

    Mobile App (59%)

  2. Login (20%)

    Login (20%)

  3. Website (15%)

    Website (15%)

  4. Transactions (4%)

    Transactions (4%)

  5. Transfer (2%)

    Transfer (2%)

Community Discussion

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • Ikkyaa Ikky (@Ikkyaa) reported

    @HSBC_UK That just ****

  • rohitnahata92 Rohit Nahata (@rohitnahata92) reported

    @HSBC_UK I am not sure if my account is closed, Need help to understand the same.

  • mooneconomics economically interested (@mooneconomics) reported

    @HSBC_UK your app won’t work this morning and just says ‘service temporarily unavailable’ When will this be fixed?

  • IshaqIff Shaq (@IshaqIff) reported

    @HSBC_UK agent picked up after 52 minutes and now directed me to another person. On hold again😡. Been on hold for 1:02 minutes. Great customer service

  • realmontmorency Harris (@realmontmorency) reported

    @HSBC_UK Help! I can't log on to my account because my secure key has run out of battery. The new one took two weeks to arrive and I still have no activation code for it. I can't contact anyone. This bank is really hopeless for customer service... it's never been this bad before.

  • Bexx0907 Becky Ireson (@Bexx0907) reported

    @HSBC_UK - hi, i’ve been a hsbc customer for over 30 years. Tried to open an online bonus saver account online recently. Told i wasn’t eligible as i’m not a UK tax paying resident, which i am and have been for over 20 years. Tried calling. Keep getting cut off. Please help!

  • Ikkyaa Ikky (@Ikkyaa) reported

    @HSBC_UK I have deposited a cheque on Thursday 27th at around 1000am at a post office. and this is still not been credited. Your banking app is rubbish and you don't habe any local branches. The guide says the cheque will clear by 2359 thr next working day.

  • MOTForever Andrew Butterwick (@MOTForever) reported

    @HSBC_UK A nobody else having a problem logging onto the mobile app this morning? Mine just goes to the set up screen?

  • 7LukeHallard Luke Hallard (@7LukeHallard) reported

    I upgrade to the new Google Pixel every other year. It's consistently a month+ before most of my banks support the fingerprint reader. Why can't they just get ahead of this stuff like any decent software company 😫 Looking at you in 2022: @HSBC_UK @IBKR @BancoSabadell

  • DrKarenWalker Dr Karen Walker MD, FRCPC, BSc, BA, yadda yadda (@DrKarenWalker) reported

    @Limbictweets @DrBrendaHardie @HSBC_UK net zero by 2050 is too slow.