HSBC

Is HSBC down in Stoke-on-Trent, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Stoke-on-Trent, England 12/24/2025 04:45

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (59%)

    Mobile App (59%)

  2. Website (21%)

    Website (21%)

  3. Login (15%)

    Login (15%)

  4. Withdrawals (3%)

    Withdrawals (3%)

  5. Transfer (3%)

    Transfer (3%)

Community Discussion

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • MrsGormanEYFS Mrs G EYFS (@MrsGormanEYFS) reported

    @PolyglotElsa @miss_mcinerney @HSBC_UK But was the service you received any worse?

  • Rosie06638498 Rosie (@Rosie06638498) reported

    @HSBC_UK @DegsyScott hi i called customer service to set up my telephone security number and they said there was nothing they could do

  • LauraRob1982 Laura Roberts (@LauraRob1982) reported

    @HSBC_UK why can I not set up a new Payee! Error code 503!

  • kidmorris Rachel Morris-McGee (@kidmorris) reported

    It appears the @HSBC_UK banking app isn't working properly again today. Can't see direct debits / manage my bills section. I was having issues yesterday as well.

  • Big_Motch Nick Mottram (@Big_Motch) reported

    @HSBC_UK @HSBC I am unable to use the HSBC app, which means I also can't use online banking. Can you help?

  • Clairelmaslen claire maslen (lines) (@Clairelmaslen) reported

    He banks with @HSBC_UK. The post office wanted £12.50 to issue an order for him. Which he refused to pay.

  • Big_Motch Nick Mottram (@Big_Motch) reported

    @HSBC_UK I am unable to use the HSBC app, which means I also can't use online banking. Can you help?

  • MissBlueGaming1 MissBlueGaming (@MissBlueGaming1) reported

    @HSBC_UK They did and your branch have refused them access to their own money. Eventually said they’d made the transfer this afternoon apparently but the other party hasn’t received it! It should of taken no more than 2 hours.

  • yartia Artia Golestani (@yartia) reported

    @HSBC_UK Uninstalling and reinstalling does not work. Problem is at your end. Sometimes it lets me log in, sometimes it doesn’t. I am going to change banks because I can’t operate a business with erratic and unreliable business account, and with very minimal help from #HSBC_UK

  • MissBlueGaming1 MissBlueGaming (@MissBlueGaming1) reported

    @HSBC_UK since when do you have the right to REFUSE to let someone spend their money? Someone we know is trying to pay for an extension and your bank are refusing to let the customer move money and pay the company! Saying it’s not right and that the company should pay themselves!