Is HSBC down in Stoke-on-Trent, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Stoke-on-Trent, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (56%)
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Login (20%)
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Website (17%)
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Transactions (5%)
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Transfer (2%)
Community Discussion
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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davidkh001
(@davidkh001) reported
@HSBC_UK @angelinIothian Not great not to have access to accounts.... The developing team has had access to IOS way before the public Beta.... not sure how they cannot manage to keep up with public beta release..
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Originalblez
(@originalblez) reported
@HSBC_UK I still can't access my internet banking because your app doesn't work on my iPhone since your 2.39.1 release. When will this be fixed???
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Bans Lambourne
(@babslambourne) reported
@HSBC_UK I'm unable to download my statements, tried different browsers on my desktop (chrome and explorer), also tried mobile app and still no joy. My husband is having the same issue. Tried to chat online but getting the GSA error. Please help!
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Nicolás Frias
(@nicfrb) reported
from
Leeds, England
@Liberation2005 @iPoof @HSBC_UK I think we still can complain if the app is not working (the only banking app which is not working actually) so I don’t see your point at all. Beta or not beta
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Orta & the mibbees
(@LUFCLew) reported
@marshyleeds @HSBC_UK Then the atomic option becomes the only way forward. Cancel all accounts with them and cut ties completely. It’s the only way to companies with such bad customer service learn. It’s just a matter of if you have alternative options
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Michael Wilson
(@Cafelover259) reported
@marshyleeds @HSBC_UK I feel your pain. The Covid excuse is wearing thin for the lack of customer service from all customer facing organisations. Football clubs are probably the worst when it comes to failing to organise or making things worse
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dafyddroberts
(@euterpesequence) reported
o ye gods! is their anyone .@HSBCUKBusiness .@HSBC_UK how can I bank with you if you do not pick up the phone, a global industry with it seems a staff of about 5 on the phone. Maybe if I was asking to borrow money and get into personal debt you'd be quicker to help me
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Originalblez
(@originalblez) reported
@HSBC_UK when are you releasing a fix for the iPhone issue that prevents me from actually managing my account online. Been broken since your 2.39.1 release (2 weeks ago?? Can’t remember how long)
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*iJabbed*
(@iPoof) reported
@Liberation2005 @HSBC_UK HSBC app had been working fine though and with the full iOS 15 release probably only just over a week away HSBC need to get their act together! Many jumped on the beta wagon because it worked! Now an update their end has broken things!
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DΣAN
(@dean_sigma) reported
@HSBC_UK iPhone 12 Pro Max iOS 15 Beta, I am also using an iPhone 12 Mini on iOS 14.7. All apps have been updated. I cannot sign in using FaceID because it crashes before I get a chance. I am losing money each day because the app isn’t working and is my only viable option. Please fix.