Is HSBC down in Stoke-on-Trent, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Stoke-on-Trent, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (59%)
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Website (21%)
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Login (15%)
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Withdrawals (3%)
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Transfer (3%)
Community Discussion
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Lightning Services
(@HarleyTales) reported
@HSBC_UK have still not responded to DMs to their Help Desk nor the email requested when I made these woes public. Formal complaint lodged regarding their failure to release my money from Business Account they closed over a month ago. I can only assume this is a vindictive
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Phil ONeill
(@PhilONeill1330) reported
@HSBC_UK I would like to raise my concerns about thE new HSBC mobile banking app which I think is shockingly bad, and does not service my needs. As a Premier bank customer I have twice tried to raise my concerns via chat session without success and your CX is seriously lacking!
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Bux
(@Bux_Coach) reported
@HSBC_UK you’ve got a serious problem with your customer services and online banking help - I’ve got recordings of an elderly man who’s called you nearly 7 times in 14 days just so that he can access his online banking and you’ve failed to help him and resolve every single time
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Christopher Anton
(@GBRChris_A) reported
@brixtonkate Our club accounts have had loads of problems with @HSBC_UK asking loads of intrusive and irrelevant questions. They have not being been in the least bit helpful and at one joint just closing down our deposit account on a whim. So if definitely avoid them
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Tesh
(@tesh316) reported
@HSBC_UK is there an issue with the app on the iPad. Updated the iOS on Friday and the app hasn’t loaded/worked since.
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Simon & Sian
(@DavisonandBrown) reported
@HSBC_UK If you continue to shut local banks,Cardiff Bay,Maesteg,Barry, Any chance both your online & phone customer service could improve? Rude,unhelpful,unapologetic 6hour nightmare yesterday. Dreadful Customer Service !
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Jasneet Samrai
(@JasneetSamrai) reported
@HSBC_UK my mobile banking app isn’t letting me move money between accounts or to other payees? Is there anybody who could help me with sorting it- my local branch isn’t open until Monday and I need to pull money from my savings urgently.
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Dr Jenny Hall
(@hallmum5) reported
@HSBC_UK DM sent for help please
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Lightning Services
(@HarleyTales) reported
Trying to get ball DDs etc up and running ready for January. Meanwhile the silence from @HSBC_UK Help Desks etc is as disgusting as their holding on to the balance of our Business account. Withholding access to our credit balance whilst insisting on a parting of the ways is
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Matt W - Webster
(@MattWWebster) reported
@HSBC_UK Hi Alison, thanks for getting back to me. I have spoken to two agents both left me on hold!!! I do have online banking with you and have happily used it for years. But I’m stuck and have even been told I can’t make payments via telephone banking! 🏳 please help! 🆘