HSBC

Is HSBC down in Stoke-on-Trent, England?

No problems detected

If you are having issues, please submit a report below.

HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Stoke-on-Trent, England 03/13/2026 17:05

At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (55%)

    Mobile App (55%)

  2. Login (28%)

    Login (28%)

  3. Website (10%)

    Website (10%)

  4. Transactions (5%)

    Transactions (5%)

  5. Transfer (3%)

    Transfer (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • Bunpire Just Deanna »'.'« (@Bunpire) reported

    @HSBC_UK Samsung galaxy note 10+ and yes I have read that you have had issues with the latest update with Samsung/Android phones. Do we know when there may be an estimated fix for it?

  • cosmic_caffeine cosmic caffeine (@cosmic_caffeine) reported

    @HSBC_UK Hi Andy. No help required, this is positive feedback for you guys after a recent call.

  • harishka Harish #FBPE (@harishka) reported

    Christ almighty. Is it possible to get any kind of support from @HSBC_UK? Stupidly long queues on their phone lines. What is going on?

  • GrouchyChris Chris (@GrouchyChris) reported

    @HSBC_UK We have complained before and never hear back. You have changed the terms on our account without notifying us. And now withdrawn key account features stopping us operating. Whilst charging us. I want a direct number to someone who can actually help.

  • AndrewCodling AndrewC (@AndrewCodling) reported

    Not the most important thing going on in the world right now but.. @HSBC_UK The new app is absolutely DREADFUL. It looks and feels terrible to use, and has several bugs as well. Previous app was actually really good and easy to use. What a huge mistake this update has been #HSBC

  • Tarabird444 Tara Hall (@Tarabird444) reported

    @HSBC_UK have let me down when I most needed them!

  • genwilliams Gen Williams (@genwilliams) reported

    @HSBC_UK I've closed my account already. @monzo's customer service is better & more responsive (I waited weeks for help from HSBC) & their app is easier to use - the security features are sensible rather than unusable & Kafkaesque, so I've moved everything I had with HSBC over to them.

  • RonReg0807 RonReg0807 (@RonReg0807) reported

    @HSBC_UK App not working. Now locked out and your guides don't help. What a shambles. As soon as I get access I'm moving my money. Raging.

  • hkist Heleen Kist (@hkist) reported

    @HSBC_UK For those who also have this problem. The solution is sadly to re-install the App and reset all your security (which requires actions online and if you get locked out,a phone call which thankfully is automated). If the App doesn't download, use mobile network rather than Wifi.

  • cdnjanine Janine (@cdnjanine) reported

    @HSBC_UK continues to disappoint with their pathetic excuse for customer service.