HSBC

Is HSBC down in Stoke-on-Trent, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Stoke-on-Trent, England 12/20/2025 18:00

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (58%)

    Mobile App (58%)

  2. Website (21%)

    Website (21%)

  3. Login (15%)

    Login (15%)

  4. Withdrawals (3%)

    Withdrawals (3%)

  5. Transfer (3%)

    Transfer (3%)

Community Discussion

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • BarryPaton El Barrio! (@BarryPaton) reported

    @HSBC_UK Hi. Still not working

  • Clarkey198 Stuart Clarke (@Clarkey198) reported

    @HSBC_UK appalling customer service today, can you please assist ???????

  • Giles1919 John Giles Owen (@Giles1919) reported

    @SkyNewsBreak @HSBC_UK need a decent internet banking site then

  • Durga3105 Durgamadhab Nanda (@Durga3105) reported

    Dear @HSBC_UK , I would like to bring to your attention that Mobile OTP is taking upto hours to receive to the registered mob no. I faced this today n l hv to change my payment method to some other bank. In need if the service is not good how can we use HSBC for onl9 transaction

  • ParidaAashish Aashish Parida (@ParidaAashish) reported

    @HSBC_UK I am continuous getting GSA error in both web browser and mobile app from last 10 days . I tried cleaning cache . But it still not working for me . Please help

  • mariabailey1998 Maria (@mariabailey1998) reported

    @HSBC_UK says they are closing branches because of decreased footfall. I am forced to travel several miles because they have closed the counter service at my local HSBC. I certainly didn't choose to do that.

  • KHBochenek Kasia Bochenek (@KHBochenek) reported

    Absolutely shocking service from @HSBC_UK blocked access to my account, can't help online, won't pick up the phone, 45mins waiting in a call centre queue got disconnected twice and when finally got through they hung up on me!! Fuming! #yourcallisimportanttous CLEARLY NOT!

  • jonie1303 jonie1303 #NHSLove💙 #corbynwasright #gtto (@jonie1303) reported

    @MrsLesleyKemp @HSBC_UK I went to NatWest the next day, set up a new bank account, went over to HSIT and closed all the accounts down and moved them to NatWest HSBC are the world's worst bank

  • chris_hurrell Christopher Hurrell (@chris_hurrell) reported

    @MrsLesleyKemp @HSBC_UK Sorry but if you think being a customer for 50 years mean a lot to them you are very much mistaken. These companies don’t care

  • timrollpickerin Tim Roll-Pickering (@timrollpickerin) reported

    @HSBC_UK @scandals66 Which isn't much use if the facility gets further and further away to the point that a visit has to be planned and risks finding the machines not working. Why are you closing the only branch with a coin deposit machine in Newham when there is still so much cash payment here?