HSBC

Is HSBC down in Stoke-on-Trent, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Stoke-on-Trent, England 12/05/2025 20:20

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (63%)

    Mobile App (63%)

  2. Website (16%)

    Website (16%)

  3. Login (16%)

    Login (16%)

  4. Withdrawals (3%)

    Withdrawals (3%)

  5. Transfer (3%)

    Transfer (3%)

Community Discussion

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • AishaColon14 Aisha Colon (@AishaColon14) reported

    @Mantas_Cern @HSBC_UK Contact @hsbbits for your account I had same issues some weeks ago dm immediately to rectify your account his an expert.

  • TheGrumpasaurus The Chumpasaurus (@TheGrumpasaurus) reported

    @HSBC_UK Can't get Fast Balance anymore because you fools updated the app. Need to login. How can I do that when the Secure Key is on another phone? You ******* idiots.

  • Percy796322501 Percy (@Percy796322501) reported

    @benbax @HSBC_UK @HSBC_UK's customer service is the worst I've ever experienced from a bank. I submitted a complaint to them 6 months ago, and they still haven't provided a response.

  • EmmaSealey emma sealey (@EmmaSealey) reported

    @HSBC_UK how do we contact you if we are a charity debt agency working on behalf of one of your clients? Postal addresses are none existent and all email addresses bounce back. We need to contact you in writing. Many thanks.

  • BarnaliJames Barny Bee (@BarnaliJames) reported

    @messedupmamma @HSBC_UK Error HK1 apparently?

  • NickEva53820963 Nick Evans (@NickEva53820963) reported

    @HSBC_UK I spent over an hour on hold to your customer service line yesterday before giving up. All I need is a telephone banking security number so I can use your app - you haven't sent me one in the post. How can I get this please?

  • AllisonSpargo Allison Spargo (@AllisonSpargo) reported

    @HSBC_UK I don’t want an investigation, I would like someone to call me to help me with my query!!

  • Mantas_Cern Mantas Černiauskas (@Mantas_Cern) reported

    @HSBC_UK Have you completely given up on customer service and replaced everything with automated systems that don't work? I'm locked out from my account and not even your call centers are able to help??

  • Lizcoombe Elizabeth Coombe (@Lizcoombe) reported

    Not telling the truth just seems to be the norm now. Bank website says can open in branch, online or on the phone. Go in branch and no can't do it. So alter your website @HSBC_UK

  • messedupmamma Lorna Coward (@messedupmamma) reported

    @HSBC_UK are there problems with online banking this morning? Unable to log on