HSBC

Is HSBC down in Stoke-on-Trent, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Stoke-on-Trent, England 01/15/2026 02:25

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (57%)

    Mobile App (57%)

  2. Website (19%)

    Website (19%)

  3. Login (19%)

    Login (19%)

  4. Transactions (3%)

    Transactions (3%)

  5. Transfer (3%)

    Transfer (3%)

Community Discussion

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • evelin447788 The nameless one (@evelin447788) reported

    @HSBC_UK @ChangePlease Last time I found myself in dire circumstances,you told me to go to a food bank.I don’t use F.B-s.I informed you that due to illness I was bed&house bound,it was charming to hear your ignorance.I’m with your bank for 10 years,my incomings were substantial. Be truthful reg.’help’

  • mickmartin_bow Mick Martin (@mickmartin_bow) reported

    @HSBC_UK On hold for 45 mins.. great service!

  • vanbonnguyen van bon nguyen (@vanbonnguyen) reported

    @PaulaPocock @HSBC_UK All the iPhone have same problem . When reinstall hsbc business phone app . Share to me if you have foods new

  • Thrubeingcool2 Thrubeingcool (@Thrubeingcool2) reported

    @HSBC_UK great shame that hsbc premier is no longer UK customer service - now a foreign call centre - terrible service

  • andyturner123 Andy (@andyturner123) reported

    @HSBC_UK Surely it would be better if the website was updated to show correct information?

  • Carl26824661 Carl (@Carl26824661) reported

    @HSBC_UK just tried to deposit cash at my local bank which no longer has a counter service and I cannot use my First Direct card anymore. When will you fix this?

  • drdjclarke Debbie Clarke (@drdjclarke) reported

    @HSBC_UK Why am I still waiting after 2 hours on hold to speak to an agent? The online chat suggested I needed to call so that was no help either!

  • kusala9 jonP (@kusala9) reported

    @HSBC_UK just updated to ios15 and the mobile banking app has stopped working. Any suggestions????

  • JessicaRS Jessica Sparkes (@JessicaRS) reported

    @HSBC_UK I really need to speak to someone to get a simple form and after spending hours on hold have given up… it’s impossible to navigate online banking registration as a mortgage only customer. Can someone help urgently please?

  • trevoramorris TM (@trevoramorris) reported

    @HSBC_UK Can you explain why you have changed your online bank to make it so much harder to use and impossible to send you a message?