Is HSBC down in Stoke-on-Trent, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Stoke-on-Trent, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (60%)
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Website (16%)
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Login (16%)
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Transactions (5%)
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Transfer (2%)
Community Discussion
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Gemma Hennessey
(@Hennessey2Gemma) reported
@HSBC_UK As a super anxious person you have set me off this morning. Trying to activate my banking app as I have a new phone and you block me because I didn’t enter the correct number once I rang up (which Is rubbish as I wrote it down) then when I rang to sort it out, I answer
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Richard Porter
(@richdporter) reported
@HSBC_UK I’m still waiting for a reply to my message dated 20.3.23. Has my complaint been noted and when will I receive my original Will. Totally unacceptable service. I look forward to your response!
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Faith Nitzsche
(@fanny_silfanny) reported
@jpmaddox17 @HSBC_UK I'm sorry to hear about your frustrating experience with HSBC UK customer support. Stay positive, it's great that you're persistent and patient enough to wait for a response. #KeepTrying #CustomerServiceStruggles
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Sandra Wallace
(@SandraW17259355) reported
@HSBC_UK Still not getting any answers. Your customer advisors in India dont seem aware of the services you offer and the ones based in England offer you services then suddenly they apparantly don't exist! Very annoying to your customers #terriblebank#terriblecustomerservice
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Letsflyletsflyaway
(@Lovetogoaway) reported
@HSBC_UK Your team wanted to go through security with my 11 year old. Wouldn't budge. Asked to be transferred to Premier team so put me through to the payments team who aren't trained in this and can't help. 4 calls so far in 5 days and zero progress.
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Pratyush Sarup
(@PratyushSarup) reported
2 hours of my life I will never get back. Thank you @HSBC_UK #hsbc #premier for a joke of a 'service'. 2 hours and still not an inch forward in what should be simple. One team putting it onto the next. That's not great #customerexperience nor streamlining.
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spamvicious 🦻🏻🦻🏻
(@spamvicious) reported
@HSBC_UK I’ve just had missed called and text message from you saying I have to urgently call fraud prevention but I’m deaf as I have been for the last 25 years I’ve been a customer of yours.
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Chris
(@ChrisJBeck99) reported
@HSBC_UK It is currently not possible to set up a standing order from my current account to pay my Council Tax. I have tried this with both the mobile app and website. I can only make a single payment. Problem has been there since Friday, please advise.
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Tim Mackenzie
(@SW20Macca) reported
Seriously, how the f*** do @hsbc_uk run a business with their website, which I have to use because their app can’t do all normal banking transactions. Telling me I’m logged then gives me a 404 error and says I’m not, f***ing amateurs #useless
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Cherry B
(@KisssNBumFlicks) reported
@HSBC_UK your mobile banking is down how do I get into my account?