HSBC

Is HSBC down in Stoke-on-Trent, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Stoke-on-Trent, England 11/30/2025 22:05

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (65%)

    Mobile App (65%)

  2. Website (13%)

    Website (13%)

  3. Login (13%)

    Login (13%)

  4. Withdrawals (4%)

    Withdrawals (4%)

  5. Transfer (4%)

    Transfer (4%)

Community Discussion

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • AyshwaryaPrem geto apologist (@AyshwaryaPrem) reported

    love to be locked out of my hsbc account for a week because of a mistake they made and therefore not be able to pay tuition on time <3 thank you so much @HSBC_UK for your horrendous service

  • Peter_Wilkins78 Peter Wilkins (@Peter_Wilkins78) reported from Kingston upon Thames, England

    @HSBC_UK is the app down? Have tried and says there's an error - try again later

  • lizzoo Liz Combes (@lizzoo) reported

    @HSBC_UK This just gets worse. Unfortunately she gave some incorrect info on the security questions and was basically told "computer says no". We are now trying to arrange an appointment at an HSBC branch for her. I have just had the phone put down on me by one of yr colleagues.

  • lizzoo Liz Combes (@lizzoo) reported

    @HSBC_UK I cannot access her bank details as she is resting, but would have thought her name and address would be enough to secure an appointment, as you can find her details on the system. I am so unbelievably fed up with HSBC.

  • NeilMcCD Neil McCallum (@NeilMcCD) reported

    @HSBC_UK business banking app on iphone has reported "server unavailable" for 2 days now yet status page says there are no problems....help?

  • SandraBelc1 Sandra Belchamber (@SandraBelc1) reported

    @HSBC_UK I have requested Telephone banking numbers to set up online banking for my children, this is supposed to have been posted twice but over a month later we still haven’t received them, can’t get through to customer services, the bank branch can’t help, please help!

  • kimtrilly Fat Amy (@kimtrilly) reported

    Considering its so difficult to even get put through to customer service with @HSBC_UK the queue is always so long 😣 31 mins and counting

  • antronicsltd Antronics Ltd (@antronicsltd) reported from Marldon, England

    @embedded_iot @HSBC_UK have been advertising that they have (or are setting up?) something to allow people with no address to access banking?

  • J4YHUNT3R J4YHUNT3R (@J4YHUNT3R) reported

    Day 2 of trying to speak to someone at @HSBC_UK Customer Service. Your service is truly shocking I may add.

  • Mikalisyid Mike (@Mikalisyid) reported

    @HSBC_UK I must say what a terrible service you Kinetic app and customer services is. I lost my debit card 5 days ago and was told,the chat service is not instant by Danniele. So I had to empty my account to get access to my money.....how am I meant to run a business like this ?