Is HSBC down in Stoke-on-Trent, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Stoke-on-Trent, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (61%)
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Login (17%)
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Website (15%)
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Transactions (4%)
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Transfer (2%)
Community Discussion
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Mandy Jenkins
(@MandyJenkins2) reported
@HSBC_UK So can it just be over the counter help I don’t need an appt? I have to nip to Bromley in my lunch hour??
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Richard Harden
(@rjmharden) reported
My unanswered call has now been “important" to @HSBC_UK for 1h24. Gosh, how sh*t must the service be for unimportant calls?
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James..
(@_jimmy_the_gent) reported
If I have a heart attack over the next week, let it be known that it will be because of the rage brought on by @HSBC_UK calling me for another 15 minute fraud lecture for another totally legit bank transfer. I think this is the 9th ******* time I've heard the same ****!
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jenny mccann
(@jennyeye) reported
Dealing with @HSBC_UK at the moment is like being in Tartarus. I have spent over 10hrs on hold/trying to speak to someone. When you do they tell you a) they can’t help b) send a letter or c)use online chat. When I pick c) I then get directed back to to call the number
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Bunmie Zoë Radioo
(@BunmieZoeRadioo) reported
@HSBC_UK Your customer service is unhelpful. I found a wallet last night with #HSBC card inside. I called to ask if the staff can reach the person (without giving me the person's phone no but to give mine ) so they can get their wallet back. Staff said no. Silly bank 👎
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River Maven
(@maven_river) reported
@HSBC_UK Hello, how can I get help with a query about an international payment if no-one answers the phones or responds in the chat please? Is there a secret codeword that I don't know?
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George Yarrow
(@george_yarrow) reported
@Koefnielsen I'm hearing this kind of story about @HSBC_UK from other sources, although I myself have had no problems with the personal account. There is certainly stupidity in play. The business credit card is still working (as it should), so they are blocking payments to ... @HSBC !
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Robin
(@rbj84) reported
from
Glasgow, Scotland
@HSBC_UK pathetic service by your telephone banking team. No wonder you’re getting fines left right and center. Epitome of incompetence #chancers #ballers
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Junaid
(@Junaid13172214) reported
@HSBC_UK you make billions profit on our money yous still have not updated the app for android user please fix this
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jenny mccann
(@jennyeye) reported
I called in the 1st place, for over 10hrs, who couldn’t help! This is for a charities bank account, where a significant donation is missing in your payments system. But literally no one cares @HSBC_UK or can help. I’m stuck in a circle with no solution