HSBC

Is HSBC down in Stoke-on-Trent, England?

No problems detected

If you are having issues, please submit a report below.

HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Stoke-on-Trent, England 01/12/2026 23:15

At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (58%)

    Mobile App (58%)

  2. Website (18%)

    Website (18%)

  3. Login (18%)

    Login (18%)

  4. Transactions (3%)

    Transactions (3%)

  5. Transfer (3%)

    Transfer (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • AlexandraHay10 Alexandra Hay (@AlexandraHay10) reported

    @HSBC_UK app keeps crashing, won’t even open so I cannot check my banking - are you aware of a problem? And yes I have switched my phone off and on again…

  • becca_davies Rebecca Davies (@becca_davies) reported

    @HSBC_UK I have updated my phone to IOS 15 and since doing so the HSBC app isn’t working, it just keeps shutting itself down as soon as you open it. I really need to access my bank account and can’t do this via the internet as I need the app to generate a secure key. Help?

  • connor_mills28 Connor⚽️ (@connor_mills28) reported

    @HSBC_UK @becca_davies Hi I’m also having the same problem since the update and there isn’t an update on my App Store

  • GreatStrides65 David Turner QC (@GreatStrides65) reported

    @HSBC_UK Patience is wearing out as I now have to leave for an all-day meeting having been on hold, across 2 calls, for >45 minutes. To blame this appalling service on the pandemic, as you still do, is disingenuous

  • FirstForSupport First Call (@FirstForSupport) reported

    @HSBC_UK I think you have a problem. I have been told that two replacement credit cards have been sent out (15/11 & 25/11) neither have turned up. I am still without the replacement card.

  • christinebalf Christine Wood (@christinebalf) reported

    @HSBC_UK why is my app not working. It won’t open at all so I can’t access anything as need to generate code from app. My son needs money and I can’t do anything! Been on wait for 20 mins

  • AlSteve1 Alexander Stevenson (@AlSteve1) reported

    @HSBC_UK hi, I’ve just updated my iPhone - v15.1 I think - and the HSBC app no longer works. Is this a problem others have had?

  • gezbone geraint evans (@gezbone) reported

    @HSBC_UK I've just been on hold for 30+ mins, finally talk to someone for them to start saying they can't help, and then put the phone down on me. Please help.

  • KingWook789 Luke Harris (@KingWook789) reported

    Extremely frustrated with @HSBC_UK for leaving me on hold for over an hour just to try to close my business account. Never bank with this awful company!

  • _ReeStar Claire Rogerson (@_ReeStar) reported

    @HSBC_UK Hello…have you had positive responses from other customers that reinstalling the app after installing ios15.1 works? Could you please report the issue as well too, this really shouldn’t happen. Thank you the tel. no info.