HSBC

Is HSBC down in Stoke-on-Trent, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Stoke-on-Trent, England 04/01/2026 06:20

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (59%)

    Mobile App (59%)

  2. Login (27%)

    Login (27%)

  3. Website (8%)

    Website (8%)

  4. Transactions (4%)

    Transactions (4%)

  5. Withdrawals (2%)

    Withdrawals (2%)

Community Discussion

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • RichardKirb Richard Kirby (@RichardKirb) reported

    @HSBC_UK Any further contact from @HSBC_UK? You haven’t replied to my emails, action not taken. No proper response through Twitter just a standard message. No wonder you’re closing branches down. Customers will choosing banks that help!

  • Jess50083574 Jess (@Jess50083574) reported

    @HSBC_UK Be great IF you hadn't changed mobile banking log on - twice in last couple of weeks? REALLY? Now locked out - not helpful. Will have to drive to branch to sort tomorrow - zero online help that makes any sense to me!

  • jeremy3892 Jeremy Duke (@jeremy3892) reported

    @HSBC_UK Problems with mobile banking app - screen freezes and is greyed out when I try to login. Any advice? Keeps happening since recent update

  • DuriciRomeo Romeo Durici (@DuriciRomeo) reported

    @HSBC_UK why can't I make any online payment with in HSBC or any other organisations? Every time I go to press confirm the app closes down

  • PKnagg PhilipK (@PKnagg) reported

    @HSBC_UK my app logon is asking for username not securely and says service is unavailable

  • DvgV92 V92DVG (@DvgV92) reported

    @HSBC_UK there is no set up option for this app... I will go to my local branch tomorrow and let them fix it, I don't want to talk to one of your robots on the phone, I've done that before, never again!!!

  • futurestrader05 David bough (@futurestrader05) reported

    @HSBC_UK @jeremy3892 you can't log on, its a hsbc problem

  • BarryPaton El Barrio! (@BarryPaton) reported

    @HSBC_UK 15 days & counting that this facility has been unavailable on your website. It isn't an option on your app & the information doesn't appear on statements. Absolute joke!

  • Shyler007 Sharon💙 (@Shyler007) reported

    @HSBC_UK Your chat service is poor, it keeps logging you out despite pressing continue & you can only log in & hope the chat person sends a message so you can jump back in! Six times I have been logged out & can't get back in now to read the reply!!! 1/2

  • Scouselad0731 scouselad31 (@Scouselad0731) reported

    @JoeCMerriman @HSBC_UK @Shelter HSBC are a joke. My daughter who turned 18 years old back in 2020 has only just been able to access her child trust fund because that crappy bank withheld her money even though she had a fixed address.