HSBC

Is HSBC down in Stoke-on-Trent, England?

No problems detected

If you are having issues, please submit a report below.

HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Stoke-on-Trent, England 03/04/2026 08:35

At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (58%)

    Mobile App (58%)

  2. Login (20%)

    Login (20%)

  3. Website (15%)

    Website (15%)

  4. Transactions (5%)

    Transactions (5%)

  5. Transfer (3%)

    Transfer (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • sm_howard1 Stephanie Howard (@sm_howard1) reported

    @HSBC_UK I‘m having issues with your updated app. It keeps on kicking me out and I’ve had to reset my log in. Tried calling customer services to no avail 😬

  • Roentgens_dad Eilir Hughes (@Roentgens_dad) reported

    @HSBC_UK Trying to use online banking (not app) but my log-in is not recognised. Issues?

  • SiDalyofficial Simon Daly (@SiDalyofficial) reported

    @HSBC_UK my mother in laws android app keeps crashing. When she clicks the icon it just goes on a white screen then closes. Is this a known issue, or do you have a solution?

  • PompeyTuxCat Cat Palmer (@PompeyTuxCat) reported from Portsmouth, England

    Trying to make an appointment with my bank. Website said to phone. Automatic phone service said to use the website. Thanks, @HSBC_UK, that's really helpful. 🙄 (Eventually managed to speak to someone and she was very nice, BTW.)

  • LQQBS #SambiSZN (@LQQBS) reported

    @HSBC_UK I go to reset my password and it says "service unavailable". Probably the most important app on my phone and I can't do something as simple as changing my password. Unacceptable

  • RalphyGLang geoff langley (@RalphyGLang) reported

    @RichardFahey @HSBC_UK Part of the modern world. You can never actually speak to someone. It’s all computer generated answering service.

  • Pollysymondson Polly Symondson (@Pollysymondson) reported

    Now 59 mins on hold, should I be feeling more important as a customer per minute on hold or less @HSBC_UK?

  • ASonabike Andrew S (@ASonabike) reported

    @HSBC_UK I take it this includes problems such as it disabling fingerprint recognition without warning? It kept asking for a Digital Secure Key which I couldn't remember - that's why I use fingerprint in the first place!

  • sm_howard1 Stephanie Howard (@sm_howard1) reported

    @HSBC_UK so I just updated the app on both phones and the ‚generate code‘ is completely missing. Please help, this is terrible service

  • JanetRo16626848 Janet Rose (@JanetRo16626848) reported

    @HowzaDoo @HSBC_UK I was recommended to @jetfixcare. He was able to recover my locked account in less than an hour. He is legit and highly recommended for the service. Go contact him now to get your account back