HSBC down? Current status and problems in Stoke-on-Trent, England

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

• Mobile App (60%)
• Login (25%)
• Website (8%)
• Transactions (6%)
• Withdrawals (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Maurice H SAXBY (@h_saxby) reported 3 minutes ago

  @HSBC_UK WHY HAS MY CHAPS TRANSFER BEEN MADE DONE ON 1ST AUGUST NOW 5TH HUDDERSFIELD BRANCH MADE TRANSFER BY CHAPS SO WHY HAS IT NOT BEEN CARRIED OUT IS IT THE BRANCH OR TOTAL BANK THAT IS NOT FIT FOR PURPOSE TRANSFER NOW I WILL TAKE FURTHER ACTION IF NECESSARY TO ACCESS MY MONEY YES MINE

• 
  Paul Westbury (@PaulWestbury11) reported 8 minutes ago

  @HSBC_UK I am writing this out of desperation, my father who is 86 is trying to move to Rwanda with us (I am his son). To do this he need to send us money so that we can purchase a house which is suitable for his needs. He's no help on this and this is with over 60 yrs with Bank

• 
  jm123 (@Jennife87220510) reported 9 minutes ago

  @MorganBroadcast I would recommend @HSBC_UK. I got my cards cloned last week, thanks to the app notifications I spotted it immediately, got the cards frozen and new ones sent out in under 10mins. Can’t fault them for 24/7 emergency support.

• 
  stu (@mizunomanmp18) reported 11 minutes ago

  @HSBC_UK My online app isn’t working, I just get the message “Service temporarily available”, this has been for 2 days

• 
  Jayne Hicks (@HicksHicksjayne) reported 11 minutes ago

  @HSBC_UK when are you going to fix the problem with internal transfers on the BIB , im losing money on exchange with every minute you have not fixed it. reported at 8am today its 12.13 and still not working, will you be giving compensation to those of us who will suffer?

• 
  Maurice H SAXBY (@h_saxby) reported 13 minutes ago

  @HSBC_UK HSBC IS JUST A LAUGHING TOPIC NO BODY CAN DO THERE JOB THAT'S IF YOU CAN FIND A CUSTOMER SERVICE MEMBER NO MANAGER WORKING CHAPS TRANSFER MADE 1ST AUGUST HAS STILL NOT BEEN DONE DISGUSTING IS TO TAME FOR THE BANK THAT COST YOU MONEY BECAUSE THEY CANNOT DO A SIMPLE TRANSACTION

• 
  Nick Little (@OutsiderNick) reported 16 minutes ago

  @HSBC_UK your business website takes about five minutes to load each page, on whichever browser. This has been like this for weeks. What is going on? It’s seriously affecting our business now, if it carries on we’ll have to move

• 
  Lucy Canning (@lucyjane2008) reported 18 minutes ago

  @HSBC_UK You keep cancelling a payment I am trying to make saying it might be fraudulent. IT ISNT. I have now spent 2 unnecessary hours on phone w’ your fraud team, thought resolved and now you have cancelled my payment again?!!! Call centre no help. I am stuck in a painful loop!

• 
  Lisa Haakman (@lhaakman) reported 20 minutes ago

  @HSBC_UK I think you must go down as having the worst customer service of any product provider I have ever dealt with in all my existence. It takes more than an hour for your call centre to answer calls and then when they do, no one is ever even capable of solving the problem.

• 
  Transition Exeter (@TTExeter) reported 21 minutes ago

  @Citibank and @HSBC_UK need to pull support for Putin's oil and gas sales - for everyone's sake.