Is HSBC down in Stoke-on-Trent, England?

HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Report a Problem

Full Outage Map

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

1. 

   Mobile App (54%)

2. 

   Login (27%)

3. 

   Website (10%)

4. 

   Transactions (6%)

5. 

   Transfer (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• The Grime Grammar (@TheGrimeGrammar) reported 33 seconds ago

  @kbenham1982 @HSBC_UK Did they clarify whether a digital services only branch can do it or does it need to be a full service branch?

• The Grime Grammar (@TheGrimeGrammar) reported a minute ago

  @MrsMcCul @HSBC_UK Was the name on the account still correct and the card had the spelling error or both? As i have a similar issue How did they rectify it did they just send you a replacement or update name details on account?

• Julie Anne Drury 💙🇺🇦 (@mousechips68) reported 4 minutes ago

  @HSBC_UK Not when I was trying and failing to get my online banking restored and I've now given up hope of ever getting it back working 🤬🤬🤬 Why tell everyone to use online banking when you just block people from using it? 🤬🤬🤬

• The Grime Grammar (@TheGrimeGrammar) reported 10 minutes ago

  @HSBC_UK Is a full services branch necessary for a name change or would a digital only service branch be enough and will the people there know how to do it?

• The Grime Grammar (@TheGrimeGrammar) reported 10 minutes ago

  @gemmadowse @HSBC_UK Was it just the name on the cards wrong or on the account too? As i have a similar issue

• Jfjdj (@Jfjdj61342772) reported 14 minutes ago

  @HSBC_UK I’ve had my card for like 3 days and I’ve not receive my pin and telephone security number can you help.

• Julie Anne Drury 💙🇺🇦 (@mousechips68) reported 15 minutes ago

  @GBNEWS @thecoastguy Yep I'm now in dispute with @HSBC_UK as they obviously think they can tell you exactly what you can and can't spend your money on and block your use of online banking until you explain yourself to them 🤬🤬🤬

• Jfjdj (@Jfjdj61342772) reported 15 minutes ago

  @HSBC_UK I had my card for 3 days now and still not had my pin and telephone security number delivered can you help?

• Brucey (@b_r_u_c_e_y) reported 16 minutes ago

  @HSBC_UK have you issued an app update that forces users to reset username / password etc? I have successfully done so but slight concern as to why this had to be done when it was all set and working on my phone, and received no notification I'd need to re-enter all details.

• The Grime Grammar (@TheGrimeGrammar) reported 16 minutes ago

  @HSBC_UK @scottylaura26 Does the change of name need to be done at a full service branch or can it be done at a digital service branch?