Is HSBC down in Stoke-on-Trent, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Stoke-on-Trent, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (58%)
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Login (19%)
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Website (16%)
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Transactions (5%)
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Transfer (2%)
Community Discussion
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Mohammed Sajad
(@mosajad) reported
@Marina_Lamot @HSBC_UK Wasting your time. The customer service is poor. Only 5 hours been trying to get hold of them. And still no answer.
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Financial Ombudsman Service
(@financialombuds) reported
@ldcvia @HSBC_UK Hi If its regarding a formal complaint, banks have 35 days or 8 weeks depending on what the issue is. However, for just general queries, each bank has its own SLAs.
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Andrew J Scott 🐧
(@andrewjscott) reported
Your business banking service @HSBC_UK is a joke. 2 hours on hold still no answer. You've sent me a letter saying you're going to shut down an account and to call, but I can't get hold of anyone by any channel. We will not be opening more accounts you. Long live challenger banks.
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Caron Ford
(@cazford3) reported
I've been an @HSBC_UK customer for 33 years & a business customer for 10 of those but a lack of understanding of how varied businesses can be & shambolic customer service could make me reconsider 😡#fuming #dontneedthestress #ombudsman
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⚧🌹✊💙😷GET YOUR BOOSTER 😷✊🌹⚧
(@koffeelover41) reported
@HSBC_UK @Shelter what you’re doing is fantastic, lack of address is such a huge problem!!!
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seasonal affective dishambles
(@ShamblesAndFuss) reported
@HSBC_UK hi there. I have a new phone and have installed the app, but most times i try to log on it wants a secure code generated from my old phone. If I delete it from my defunct phone (which it’s on its last legs) will this stop, or will I lose all access?! How can I fix this?
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Harsha
(@HarshaLalji) reported
@HSBC_UK what is going on with ur mobile banking app. Not working on Samsung s20 for over a week now. No help on ur website and phone lines have long waiting times and then cut off when u finally get through.
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LDC Via
(@ldcvia) reported
@HSBC_UK I emailed 2 days ago, tweeted yesterday. No reply, no acknowledgement. No access to company account 2+ weeks, can’t get through on the phone. All I want is for someone to do what should have been done in the first place: deactivate an old, dead security token.
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Mohammed Sajad
(@mosajad) reported
from
Birmingham, England
@HSBC @HSBC_UK still here plodding along waiting for you to answer. If anything I could crown you the worst customer service in the UK. #time #money #badservice
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Melissa Wilson
(@meli55awilson) reported
@HSBC_UK My colleague has now been on the phone a total of 2.5 hrs today alone. She is currently speaking to the tenth operator today. I have emailed as suggested. I certainly hope this is more effective than calling. Multiple explanations of the same issue getting us nowhere