Is HSBC down in Stoke-on-Trent, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Stoke-on-Trent, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (57%)
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Website (19%)
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Login (19%)
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Transactions (3%)
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Transfer (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Stu Williams
(@WaddlesLeftFoot) reported
@EiJake @HSBC_UK Wasting your time I’m afraid mate. It won’t work until at least end of august. They never let their app work on public betas, unlock pretty much every other bank in the world. Only option is login via the website or roll back to ios15.
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Riyadh Kazim
(@ridkzm) reported
@HSBC_UK hi, I’m still receiving statements and what seems to be charges on my account!! I tried to reach out to you long time ago via email and Twitter as u can see, to ensure my account is closed, but no help!! Pls be aware that I’ve finished my study in UK since 2014. Pls help
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Emma 👩🏻🦼♿️
(@emmadonaldson05) reported
@HSBC_UK hi. Thank you for the info, just wondered how I access my bank though, because I can’t generate a security code from the app because the app isn’t working.
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Gareth Williams
(@bluesman74) reported
@HSBC_UK I understand that but isingvthe app for years and the passcode was always the access. Suddenly you’re now asking for passwords instead of passcode. There’s been no notifications of this change coming.
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Paul Westbury
(@pwestbury05) reported
@thePompeyPope @HSBC_UK I agree all this automation is rubbish. My 86 yr old father has been trying to contact via email for over 2 weeks as he has a hearing issue
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Adrian J O Smith
(@AdrianJOSmith) reported
@HSBC_UK Hi. My partner has been trying to register for online banking but due to a phone network issue, the verification codes didn't come through. It seems the phone issue is fixed but HSBC now says there have been too many code requests. How long until she can try again pls?
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Paul Westbury
(@pwestbury05) reported
@HSBC_UK well I see HSBC congratulating themselves about everything, yet their customer service is rubbish my 86 year old father sent an email asking for assistance over 2 weeks ago, I have sent in a customer complaint as has he and nothing...
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tekphloyd
(@tekphloyd) reported
@mellisreviews Let’s see when @HSBC_UK will allow me to install iOS 16 on my phone. 😒 On my iPad, it is super stable! Regarding “AirDrop not working; music randomly stopping;” I had similar issues last week with 15.5, and I had to restart the phone to sort that out. 🤔
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Helen Jarvis
(@Helenjarv1) reported
@HSBC_UK appalling customer service trying to sort out my late fathers pension ! Disgraceful! Keep getting promises of a response from a manager , to be told today there are no managers or complaints team ???
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Mark Catchlove
(@markcatchlove) reported
@HSBC_UK I really need to make an in branch appointment for my elderly mother in law - you have made this impossible either by phone or online - what can you do to help me and avoid excluding elderly people from financial services