Is HSBC down in Stoke-on-Trent, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Stoke-on-Trent, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (55%)
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Login (21%)
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Website (16%)
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Transactions (5%)
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Transfer (3%)
Community Discussion
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Richard Keeling
(@richk85) reported
@HSBC_UK is there an issue with mobile banking, not been able to access now for a few days with either Touch ID or passcode
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春山迷人
(@vIuLcWiKNlkGKyB) reported
@HSBC_UK Hi HSBC, I am waiting for over 1 hour and half, still can’t get through your service line. As a major bank , you really short of staff like this?
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Ron Shaw
(@EuroRiderLtd) reported
2 hrs 15 mins now..... I can't beleive anybody is actually answering the phones @HSBC_UK.... This is diabolical service to customers and don't even think about blaming covid... Thats just an excuse for bad service now 😡😡😡😡
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Stephen Amor
(@steveamor) reported
@HSBC_UK Where are your agents? I've clocked up over 3 hours of waiting over the past 2 days. I am surprised there are any other customers left for them to help in queue ahead of me.
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Cortney 👑
(@foodbabyblogs) reported
@skgndo @HSBC_UK 1 hour 50! Got cut off at 2 hours the first attempt so we’ll see second time around. Wonder how they recompense for the wasted 4 hours of my working day?
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MOUAZ SALEH
(@MOUAZSALEH3) reported
@actionfrauduk I was scammed by a person named Martin Robert using a fake company and a fake bank account in @HSBC_UK and i transferred 7500 € to buying his car but there's no car or mony at all, I'm living in Berlin and already submitted a report to @polizeiberlin thx for help.
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Saad
(@saad57306371) reported
Is hsbc business internet banking payments feature not working? My account states this feature is not available to me which is strange. Who can help at this time? @HSBC_UK
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Adam Thompson
(@Adamt201) reported
@HSBC_UK do you really care about business customers? Have just put the phone down to your 03457 60 60 60 number after waiting over 2 hrs for no reply. This is my 4th call to you all of which I was kept waiting over 1 1/2 hrs. All to sort a mistake you made
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Ron Shaw
(@EuroRiderLtd) reported
3 hrs 45 mins on hold... Told you are helping other customers @HSBC_UK... Surprised you have any left of this is your customer service... Looks like I'll be helping to reduce the number of account holders you have!!!
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Fraser
(@_OccamsFraser) reported
@HSBC_UK I have moved home, lost my credit card in the move, so I don't know the expiry date of that card, which means I can't pass your security checks... how do I go about changing my details (nearest branch is 40 miles away. I hadn't setup telephone banking so can't access