Is HSBC down in Plymouth, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Plymouth, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Plymouth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (58%)
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Website (21%)
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Login (15%)
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Withdrawals (3%)
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Transfer (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Katie Hepworth
(@KatieHepworth1) reported
@Pollysymondson @HSBC_UK Last time I managed to get through to them, it was when I reverted to the Call Back service via the online chat. Took 3 hours, but at least I could do other things ( they called just as I'd started my lunch, which was annoying, but at least I got to speak to a real person).
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cortès
(@lucacorteggiano) reported
@HSBC_UK Already 3 attempts to talk to your customer service and every time I get moved from one team to another, until the line drops. I don't have access to my bank account either via web or app. I need urgent support. Very bad customer experience.
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Lord Tony Shaw
(@TONYSHAW21) reported
@HSBC_UK oh and also once spoken to the fraud team to confirm all payments, they then suspend my account resulting being on the phone to the fraud team for a further 45 mins for the 2nd time on the same day .. I salute you HSBC for the worst customer service ever !!
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Matthew Darwin
(@EvoDBA) reported
@HSBC_UK Yes. When I reopen the app, it shows a message saying the accounts cannot be refreshed and to pull down to refresh. This then says the session timed out. To get to a login screen I have to manually go to log out even though the session is ended, then log back in etc.
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Polly Symondson
(@Pollysymondson) reported
I want to weep @HSBC_UK - 1.5hrs of being hold, cut off 3 times and still no nearer getting hold of someone to sort out the money you owe my business. Please can someone help
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David Bauer
(@DavidBauer98166) reported
@HSBC_UK Two suggestions for you: 1. After adding a payee once, I shouldn't have to add them again because of a 'glitch' after the confirmation screen. 2. Bring back humans. You have decimated your customer service with bots and we're fed up with it.
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Fiona
(@Feekate123) reported
I have never worked with such an incompetent bank before in my life! Almost 2 hours on hold just to be told to go away and refusing to help! @HSBC_UK this is totally unacceptable. The lack of help or assistance is disgusting!
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Alex
(@dewster99) reported
@HSBC_UK I have my mortgage with you and I need to provide a current balance. I don’t have any other accounts with you, how is best to access my balance?
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Dean Kirby
(@dkirbz67) reported
@HSBC_UK Hi thanks for the response and as a HSBC customer for too many years to remember. I have found complaining to HSBC falls on deaf ears. Already switched 2 of my 3 business accounts looks like it will be 3 now. Service from HSBC is now so bad
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TurnbullsCans
(@TurnbullsCans) reported
@HSBC_UK why as a customer of ‘the world’s local bank’ are you still charging non-UK transaction fees? Just because I pay to use my card abroad, you charge me a per transaction fee for that?! #bankingfromthe90s