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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Plymouth, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Plymouth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (58%)
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Website (22%)
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Login (14%)
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Withdrawals (3%)
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Transfer (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Katherine Hopkinson
(@Nurse_KJH) reported
@HSBC_UK Hi I have a Samsung phone which is fully updated and your app is not working - it just closes straight away. Is this part on the known issue that seems to drop up in other tweets? Do you have an expected fix time?
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_geddery
(@geddery) reported
@HSBC_UK how on earth can you release an app upgrade that fails so badly? Can't access my account online as I need a code from my app. Can't access my app cos I need to get my secure key. Aarrrrrgggghhhh!!!!!
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Russ 🇬🇧 🇪🇺 🇳🇴 🇳🇿 🇨🇦 🇵🇸 🇮🇱 🍃🌳🌲🌵
(@Russell46739210) reported
@HSBC_UK The old one was fine. The new one needs you to scroll down to find the appropriate button & gives several options. Instructions on the website as you try to log on to your a/c have the confusing message "Don't log on to the app", pictures are blurred & don't say you must scroll.
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Ian Campbell
(@campbell_ic) reported
@HSBC_UK @WhichUK Any chance anyone can acknowledge my problem and explain why I'm locked out of my account?
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Sam Wedderburn
(@wedderburn_sam) reported
@HSBC_UK is there another way to generate a telephone security code without waiting on hold?! New customer trying to access the app to activate my credit card which I need today! Been trying all weekend and currently regretting my decision to join HSBC!
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Andy Taylor
(@zippyandy) reported
@jasonlikesbikes @HSBC_UK Exact same problem here. The app updated to a new version, now I'm locked out
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Nicola Armstrong
(@Nicola8200) reported
@HSBC_UK Hi there, yes I would like to escalate this. I am absolutely appalled by the lack of service and when customers are entrusting you with their money we should feel confident that it is in safe hands. So yes please.
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Jake Harvey
(@jakeharv) reported
@HSBC_UK Joining the many other people who can't get into their banking now that you've updated and broken your app.
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Lloyd Morgan-Moore
(@Lloydm_85) reported
@Russell46739210 @HSBC_UK Yep, I can't even log in. It tells me I'm using an "incorrect code" when I'm using my fingerprint. I can't use the website to fix it because that requires you to use the app to log on. Their advise seems to be to arrange to have a physical key delivered which is laughable
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Richard Hart
(@freakthafunk) reported
@SihHenry @HSBC_UK @WhichUK No still not fixed and still can't log on - they're "aware" of an issue and investigating....