Hyperoptic Outage Report in West Malling, Kent, England

Problems in the last 24 hours in West Malling, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in West Malling, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

• Internet (72%)
• Wi-fi (15%)
• Total Blackout (10%)
• E-mail (2%)
• Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Steve butler (@stevebutler1978) reported 2 minutes ago

  @Hyperoptic I have to say your customer service is awful once again!! Waited in all afternoon for the engineer to turn up and guess what no show!! And I only found out when I had to ring you!!! I’ve been a customer nearly two weeks still no internet really not good enough!!!

• 
  NecroGaming (@NecroG4ming) reported 4 minutes ago

  @ItsMadJohn @Hyperoptic Moving to Plusnet on the 23rd. Still gonna have crap speeds though since thats all you can get round here. Really wanna move to Milton Keynes in the next couple of years. They near 100% FTTP.

• 
  Irate Socialist (she/her) 💙💚💜 (@iratesocialist) reported 8 minutes ago

  @CommunityFibre Please come to SW9! I was with you guys before moving house - such a good service! Now I'm stuck with @Hyperoptic and am on day 3 of no internet for the second time in <6months. Last time was over actual Christmas, for 4 days.

• 
  Ｒｉｃｈａｒｄ Ｎｅｉｌ (@RichardNeil13) reported 10 minutes ago

  @Hyperoptic Hi. I’ve been unable to connect to the PlayStation Network since yesterday. Everything else on the Wi-Fi is ok and the PlayStation Network isn’t down. Please could someone have a look into this?

• 
  Raza (@SkibbleDazz) reported 11 minutes ago

  .@Hyperoptic @HyperopticCS I’m sorry this is unacceptable every other night my internet connection is lost. You’re charging a premium but your quality of service seems to be declining.

• 
  Loubna R (@Loubna_Rg) reported 11 minutes ago

  @Hyperoptic That would be great if that was working… my line have been down for 3 weeks now and customer service is being very unhelpful. Central London location while I am working from home

• 
  Vimal Karadia (@vimalkaradia) reported 13 minutes ago

  Still no fix and zero updates from the @Hyperoptic support team. Embarrassing service from a firm who claim to have 24/7 support. 3rd day without internet, when my wife relies on it for work. Total joke

• 
  Seb (@SebbySebbo) reported 15 minutes ago

  @Hyperoptic #appalling #unprofessional 2 weeks now i sent a complaint about my contract im paying for 150mb and get a 1/3 of that, i have been told the technical support team will contact me and nothing, i hehe sent another 3 emails but still ignored…

• 
  Grumpy Man (@TheGrump3Man) reported 16 minutes ago

  @Hyperoptic Is the line down?!?

• 
  paulusthewoodgnome 🇺🇦💙 (@woodgnomology) reported 18 minutes ago

  @OliverBoaler @Hyperoptic @WhichUK Neighbour had his installation 2 weeks ago. Still unactivated. Had mine today after calling customer service on Monday for assurance the network would be working by today. They said definitely. It isn't. My ISP cancelled, I now have no internet. Your experience is not reassuring.