Hyperoptic

Hyperoptic Outage Report in West Malling, Kent, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in West Malling, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in West Malling, Kent, England 12/24/2025 16:40

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (16%)

    Total Blackout (16%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • richardjswms Richard (@richardjswms) reported

    @Hyperoptic When I first joined Hyperoptic, I had no issues while it was my ISP. I moved elsewhere and it wasn’t an available provider so I had to switch. I recently moved into a building where Hyperoptic is a provider and I have since been a happy customer again!

  • simon_wookey Simon Wookey 🇪🇪🇨🇦/🇫🇷🇬🇧 (@simon_wookey) reported

    @Hyperoptic Why go slow when you can go fast

  • onioniste The Unionist (@onioniste) reported

    @Hyperoptic I switched to hyper optic as I needed a reliable broadband connection since being disappointed with other providers. Since I’ve switched only one have I had a connection problem. The team answered in 5 mins and resolved it super fast. #10YearsOfHyperoptic

  • justtweetalex Alex WD (@justtweetalex) reported

    @Hyperoptic I switched to hyperoptic because I had only two choices and I thought it was a fast broadband but I’m having some connection problems sometimes. Maybe if I get 1Gb it will get better. #10YearsOfHyperoptic 🍀

  • oliver__mackey Oliver Mackey (@oliver__mackey) reported

    @Hyperoptic trouble-free, fast service and customer support even at night

  • HIBERNIAN04 PETER POWER-HYNES (@HIBERNIAN04) reported

    @Hyperoptic Never happy with BT service

  • Systema_Dave David Collins (@Systema_Dave) reported

    @Hyperoptic any services issues, can't access my account page to see why my broadband isn't working? SW11

  • sadhashivam75 Sadha Shivam (@sadhashivam75) reported

    @Hyperoptic tired of poor service from Virgin Media, Thanks Hyperoptic. #10YearsOfHyperoptic

  • ThinkingNikhil Nikhil Gupta (@ThinkingNikhil) reported

    My internet isn't working for weeks. I can't even cancel it without talking to them!! Seems like it's part of the business strategy @Hyperoptic.. Frustrate people on the call so that they can't even leave! Pathetic.

  • itismadame Monique Belle (@itismadame) reported

    @Hyperoptic Very reliable Internet service with hardly any disruptions and issues.