Hyperoptic

Hyperoptic Outage Report in West Malling, Kent, England

No problems detected

If you are having issues, please submit a report below.

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in West Malling, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in West Malling, Kent, England 03/17/2026 20:15

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (1%)

    E-mail (1%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • DongDominator2 senior draincel (in Bristol btw) (@DongDominator2) reported

    fix it @Hyperoptic

  • Merouac_ Merouac (@Merouac_) reported

    **** YOU @virginmedia SCUMMY KHUNTS. Upping my bill AGAIN!! £60/pmfor 350MG are you ******* insane?????? i can get a GIG from @Hyperoptic for £30/pm. Your getting yeeted and deleted mate. Suck a **** you scamming wankers.

  • nt00444 NT (@nt00444) reported

    @alphapetergamma @Hyperoptic Mine had been down for 10 days. Good luck

  • hugosoul Hugo Soul (@hugosoul) reported

    @Hyperoptic having such a difficult time moving to you! Your map says we’re eligible, we’ve had sales leaflets through the door, but it’s impossible to sign up - and we’ve had conflicting responses from customer service. 1/2

  • clminlondon Cristina L Martins (@clminlondon) reported

    @Hyperoptic any idea when your service will be restored on SE14 London?

  • weetrixx ✍🏽 (@weetrixx) reported

    OMG @Hyperoptic YOURE *************** INTERNET HAS BEEN DOWN FOR 26HRS WTF

  • alphapetergamma AlphaPeterGamma (@alphapetergamma) reported

    @Hyperoptic my internet has been down for about 9 hours. What gives?

  • Cherryred335 Max (@Cherryred335) reported

    @ShireEddie @Hyperoptic I third this: really bad attitude and rude phone conversation earlier today. That's a fact.

  • pj3483 Peter (@pj3483) reported

    @Hyperoptic Been trying to call your customer services last 30 minutes as my internet not working. Need help.

  • Matthew15261335 Matthew Williams (@Matthew15261335) reported

    @Hyperoptic I tried. Hyperoptic failed on set up so I had to cancel and now won't install because that installation is not complete. All I'm getting are "Computer says no" type answers.