Hyperoptic

Hyperoptic Outage Report in West Malling, Kent, England

No problems detected

If you are having issues, please submit a report below.

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in West Malling, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in West Malling, Kent, England 03/23/2026 18:40

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • MarkFGrogan Mark F. Grogan | Atari ST | 16BiT Creative® (@MarkFGrogan) reported

    Got a HyperOptic installation at mine tommorow afternoon, twice the speed for half the cost of what I'm paying with Talk Talk. That's what it's all about these days - getting a better service for less money . .

  • SueParvis Sue Parvis (@SueParvis) reported

    @HyperopticCS @Hyperoptic the internet is cutting off like I’m on a train- but I’m home. Box installed since 2018- help a gal out?

  • vidawithjess Jess (@vidawithjess) reported

    @HyperopticCS @Hyperoptic Is Hyperoptic down?

  • Jamieonthisday Jamie (@Jamieonthisday) reported

    @ByJamesJones @TalkTalk I would say I’m surprised… I paid more for BT. Better customer service, can actually speak to them, too but when I moved went with Hyperoptic. Easy to talk to as well.

  • G_Old_M G_OLD Man (@G_Old_M) reported

    As a @Hyperoptic customer, going from telephone broadband to cable (optic) I don’t see any difference in speed & as far as quality of service until I need to contact you, I know nothing about that but am happy to rate you 1 star on any review ,if you so WISH

  • truthtellerGB CustomerServiceTruth (@truthtellerGB) reported

    We need @Hyperoptic to do mobile phone services. Just got a £5 a months increase which is insane as I get the same service that I always did without improvement or extra benefits.

  • ByJamesJones James Jones (@ByJamesJones) reported

    @Jamieonthisday @TalkTalk Yeah I was with Hyperoptic for 5 years before we moved but they don’t operate in my new area. Never had an issue with them. Issue I have at the moment is I need internet for work on Monday but no one can install until 20th earliest. **** show.

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @CarlosVanVegas @Hyperoptic @CommunityFibre We can guarantee no price hikes at any time during your commitment period, and promise to keep the same monthly rate for the duration of the entire contract. We believe our customers deserve fair service like that! 💙

  • lizardUnicorn Nuclear Summer (@lizardUnicorn) reported from London, England

    @Hyperoptic filled in a form online, but never submitted it because I wanted to check if I can get out of my current contract with BT. Now I'm getting bombarded with sales call from your team. WtAF?

  • DeejBruce DJ Honkity Honk Bruce 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@DeejBruce) reported

    Seem to be having issues with @Hyperoptic tonight.