Hyperoptic

Hyperoptic Outage Report in West Malling, Kent, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in West Malling, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in West Malling, Kent, England 02/10/2026 05:25

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • RogersonAndrew Andrew Rogerson (@RogersonAndrew) reported

    @Hyperoptic Super-responsive customer service, great value for money and, oh, did I mention amazing speed?

  • JohnstoBenjamin Benjamin Johnston (@JohnstoBenjamin) reported

    @Hyperoptic Incredible speeds, unbelievable reliability and amazing customer service is why I switched to Hyperoptic!

  • GillespieGayno1 Gaynor Gillespie (@GillespieGayno1) reported

    @Hyperoptic please answer the phone on your so called 24 hour support service, internet down again

  • per_hansen Per Hansen (@per_hansen) reported

    @Hyperoptic I'm with these guys and it's been really good so far. They know how to run an IP network, downtime has been minimal (usually only their transparent caches) and performance is great. Upgrades have been easy and I have never had to contact them about a fault.

  • jacoboalvarezzz Jacobo Álvarez (@jacoboalvarezzz) reported

    .@Hyperoptic @HyperopticCS Appalling support and treat from you today. I cannot believe this is how you service your customers.

  • D_Bakeeee Dylan (@D_Bakeeee) reported

    @Hyperoptic I switched because of the insane speeds, and reliable service. I stayed for the top tier customer service! #10YearsOfHyperoptic

  • JuniorBiggs Junior Biggs (@JuniorBiggs) reported

    @Hyperoptic They are not called hype for nothing, reliable consistent fast all you need in a broadband service provider #10YearsOfHyperoptic

  • cohen_nick Nick Cohen (@cohen_nick) reported

    @Hyperoptic I chose @hyperoptic for fast reliable home broadband speeds and amazing customer service. Have not been disappointed!

  • tommc10 Tom mckee (@tommc10) reported

    @HyperopticCS Hey Hyperoptic, you said this on trust pilot and then you never investigated nor contacted me ! We can talk here !

  • LisboaDomus LD Apartments (@LisboaDomus) reported

    @Hyperoptic my internet is still down for more than 2 days now can you please provide an update by when the issue will be fixed ?