Hyperoptic

Hyperoptic Outage Report in West Malling, Kent, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in West Malling, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in West Malling, Kent, England 01/13/2026 16:40

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Total Blackout (14%)

    Total Blackout (14%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @jusaskem @Hyperoptic We are sorry for the inconvenience Kevin, our network engineers are working around the clock to get the service restored. Please check your DMs, as we have responded with more details on this outage. Feel free to reply if there is anything else we could assist with.

  • joelrmaher Joel Maher (@joelrmaher) reported

    @Hyperoptic …Phoned in on Friday to ask what was going on and when the network will be activated. Told they didn’t know but it should be soon and I’ll get a call back today to confirm details of activation and my plan. No call back. Arrived home today after weekend away. No internet still..

  • AuroraNiav jackie weaver (@AuroraNiav) reported

    @Hyperoptic I’ve called, emailed and DM’d you about my connection going down and accessing compensation and haven’t had any meaningful response in 2 days. Is this a concerted effort to stop people getting their compensation? …is that legal? 🤔

  • AmericaMapillai America Mappilai (@AmericaMapillai) reported

    Hello @Hyperoptic why do I need to pay more as a existing customer to renew? I missed the deadline and reached out and got charged more than what you offer new customer. Is this fair #hyperoptic @HyperopticCS

  • a_d_k_80 ADK (@a_d_k_80) reported

    @Hyperoptic Internet has been down for hours!!

  • DavidStarkk29 David Stark🏳️‍⚧️🏳️‍🌈🇬🇧 (@DavidStarkk29) reported

    @HyperopticCS @Hyperoptic The issue was solved, however, it's a pain in the neck... Wasting time, increasing the fees for no reason, I'll change next month.

  • ParasharApurv Apurv Parashar (@ParasharApurv) reported

    Hi , my connection (St. John’s wood, London) has been down for 24 hours. No response on phone, chat, email and twitter DM from Hyperoptic so far. This is hardly 24/7 support ! Can you please get back to me ? @HyperopticCS

  • Ccynica Ccynical (@Ccynica) reported

    @SettaSoeyono @HyperopticCS @Hyperoptic Yes very slow customer service, their service is sooooooooo bad and slow.

  • ViscountMonte Monte (@ViscountMonte) reported

    @Ccynica @Hyperoptic @HyperopticCS Agreed, I sent them a DM as requested and just received a generic brush off with no ETA of resolution. Given the issue and experience the 24/7 support appears to be a myth.

  • Ccynica Ccynical (@Ccynica) reported

    @ViscountMonte @Hyperoptic Their customer service is the worst, they take a century to reply to you