Hyperoptic Outage Report in West Malling, Kent, England

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Report a Problem

Full Outage Map

Problems in the last 24 hours in West Malling, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

1. 

   Internet (72%)

2. 

   Wi-fi (14%)

3. 

   Total Blackout (10%)

4. 

   E-mail (2%)

5. 

   TV (1%)

6. 

   Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• Vivek (@vsriv1) reported a minute ago

  @HyperopticCS Hi, Can you please help to expedite my connection issue. Its around 2 months I'm chasing everyone. Raised with "Customer Relations Specialist" but that team is also of no use. Please help. @Hyperoptic @HyperopticCS

• Abdul Kashim (@A_Kashim) reported 3 minutes ago

  @Hyperoptic I feel distressed and aggrieved, I have been mislead on the availability twice. First in June 2021 and now again in April 2022, AFTER being told and confirmed service was available this time. I am broken by this experience, I was very keen on getting full fibre.

• Vivek (@vsriv1) reported 5 minutes ago

  @HyperopticCS @HyperopticCS @Hyperoptic No DM needed. Let's discuss in public space, otherwise another "false promise" will be made. Account number: 000000633854 Complaint Nos List: 2172002, 2172374, 2123236, 2175789

• **** Jones (@MrTouchscreen) reported 8 minutes ago

  I had such high hopes of @Hyperoptic . So quick to respond when selling me their service. Now I have a problem, 15 min and counting on hold. #sameoldsameold As I am still in my cooling off period, I suggest you pick up the phone ASAP or I am off back to BT

• Vivek (@vsriv1) reported 9 minutes ago

  @HyperopticCS @Hyperoptic Can you please help me. My broadband connection is not working since last 30 days. Many complaints but no resolution. Customer support is hopeless. Please help.

• Vivek (@vsriv1) reported 10 minutes ago

  @Hyperoptic @Hyperoptic Can you please help me. My broadband connection is not working since last 30 days. Many complaints but no resolution. Customer support is hopeless. Please help.

• Nicolas Chinardet (@zefrog) reported 12 minutes ago

  @HyperopticCS @Hyperoptic I finally talked to someone after waiting 50min! All this because of maintenance work in the building that clearly wasn't checked properly despite having been marked as completed. I know other residents who have the same issue... Not impressed, I have to say :/

• Full and Juicy (@NotClaudine) reported 15 minutes ago

  @EtceteraWithEst @virginmedia Hyperoptic would never be so disgraceful

• rupesh.eth (@rupechat) reported 15 minutes ago

  @Hyperoptic @HyperopticCS @HyperopticBuild 5 weeks down now and no mobile broadband either - just absurd really. Direct debit still being taken.

• Bone Bonce (@Bone_Bonce) reported 22 minutes ago

  Is @Hyperoptic down in Central Manchester or is it just me?