Hyperoptic

Hyperoptic Outage Report in West Malling, Kent, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in West Malling, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in West Malling, Kent, England 01/12/2026 20:50

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Total Blackout (14%)

    Total Blackout (14%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • joshuakanebespk Joshua Kane (@joshuakanebespk) reported

    @Hyperoptic I am SO SICK of your connection faults and drop outs! Literally the worst service out there!

  • A5h1sh01 Ash Patel (@A5h1sh01) reported

    @Hyperoptic Internet down in SE London, it has been 3 hours now, can we have an update?

  • brudermike Mikeybob (@brudermike) reported from Edinburgh, Scotland

    @Hyperoptic @HyperopticCS 4 hour outage. No updates from Hyperoptic. An outage of this length without an update to customers is unacceptable. Your outgoing message about outage was recorded in an echo chamber and is inaudible. 1/2

  • palutz Stefano λ₿.λ⚡ (@palutz) reported

    @Hyperoptic What is the point of this tweet? You are not expanding and you never come back to people subscribing. We will get to Mars before you reached decent coverage.

  • Batteryhq Andrew Lanxon (@Batteryhq) reported

    Heard good things about @Hyperoptic but having bad time with them so far. Waited over a month for an installation and nobody turned up to do the works, despite assurances on the phone last week that it was all scheduled. @HyperopticCS Went silent after confirming account details.

  • mistafarra aaron farrer (@mistafarra) reported

    @Hyperoptic new customer here. Seems impossible to get some help, I’ve followed instructions and links but just hitting dead ends. I’ve set up my account but can’t find the booking page for installation

  • MuscularMermaid Hayley Moseley (@MuscularMermaid) reported

    @Hyperoptic seems to a problem in Sutton.... Lamborn. Internet slow or not working

  • brudermike Mikeybob (@brudermike) reported from Edinburgh, Scotland

    Can you imagine? “Sorry, Frank the admin is on holiday for 2 weeks. Your internet will be down for 2 weeks.” @HyperopticCS @Hyperoptic

  • julianvallis Julian Vallis (@julianvallis) reported

    @TheGinasium @Tonysmini @MerlinFDC4 Are you absolutely sure it’s Openreach? There are many many fibre ‘alt nets’ like Virgin, CityFibre, Hyperoptic, Gigaclear etc. If it’s OR, they may have just installed it and it’s not enabled for orders yet. Speak to an ISP with a clue like AAISP or IDNet and they may help.

  • ughmendussy ughmendussy (@ughmendussy) reported

    @HyperopticCS hi I’ve been calling custom service for ages. I set up a new contract in an apartment that already has hyperoptic but I was given no network name or password. I found the SSID on a booklet and that’s all I have