Hyperoptic

Hyperoptic Outage Report in West Malling, Kent, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in West Malling, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in West Malling, Kent, England 02/05/2026 04:10

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (1%)

    E-mail (1%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • MikeyCycling CyclingMikey tired of road crime. 🇪🇺🇳🇱🇿🇼 (@MikeyCycling) reported

    @adambutler65 Yeah, I'm sure any fibre network is likely to be decent. It's only HyperOptic in this area right now. I had community fibre before and they were excellent.

  • Zeebaybz Roasted Golden Morn (@Zeebaybz) reported

    So @Hyperoptic just embarrassed me like this today. Wow. Fix it.

  • Kayts_ mason (@Kayts_) reported

    @HyperopticCS @Cleverking @Hyperoptic Is there any update on this? Also based in RH10 & service still down

  • skiingscot Skiing Scot (@skiingscot) reported

    @geordiegixxer BT, hyperoptic gig services are all gig up and down. 50 feels a bit crap for a 1000 down in this day and age.

  • Marsh931 Alex Marshall (@Marsh931) reported

    @DavidDarnes Yep 100%. I’m with Hyperoptic, not sure if they’re available nationwide. Router was already installed when I moved in, but the switchover to my account was super smooth, connection is great. 500mb for ~£30 for first year. And they never hassle me about anything ever

  • tackledbyskipp Nick (@tackledbyskipp) reported

    Made a complaint on the 6th February, we are now on the 15th and I've only had one email from @HyperopticCS (Which I replied to 5 days ago) STAY AWAY from Hyperoptic

  • WorlldG George Worlledge (@WorlldG) reported

    @Hyperoptic hey, Internet has been down all night in our block in South London. Any updates for us? @HyperopticCS

  • BeardofRice1 Nick (@BeardofRice1) reported

    @larracroft @virginmedia There are lots of other options. Hyperoptic, Cuckoo, many smaller providers that have great customer service and offer better latency (ie. better streaming) and should be able to match VMs speed once Openreach Ultrafast Full Fibre is rolled out nationwide (end of 2024, I think)

  • Cleverking Chris Low-Foon (@Cleverking) reported

    @Hyperoptic can you confirm if there is an outage in RH10 4AR please?

  • uday__j Uday (@uday__j) reported

    @Hyperoptic @HyperopticCS Outage in my area. No ETA provided by support. Considering gdpr, do not collect date of birth for support chats. This is very personal info and shouldn't be collected for support chat / tickets Happy to speak with you if you need more info