Hyperoptic Outage Report in West Malling, Kent, England

Problems in the last 24 hours in West Malling, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in West Malling, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

• Internet (72%)
• Wi-fi (15%)
• Total Blackout (10%)
• E-mail (2%)
• Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Brendan (@AmayzR) reported 1 minute ago

  @JxcksonMVP @Briiskk_ Boutta start a go fund me. @Hyperoptic can you help this man out?

• 
  Equinox Features (@newspics) reported 1 minute ago

  25hrs so far with a total loss of #broadband service frm @vmbusiness #VirginMedia missed deadlines for restoring service Cust svcs are useless, can’t give any meaningful updates, manager hasn’t called back as promised. Sooner we can move to @GNetworkComms / @Hyperoptic the better

• 
  JasonK (@JasonK47230171) reported 2 minutes ago

  @Hyperoptic Being forced to be a Virgin media customer is painful

• 
  Friendly Shutter (@FriendlyShutter) reported 5 minutes ago

  @Hyperoptic @HyperopticCS How dumb of you guys to call yourselves ''UK's fastest hyperfast broadband'' when the customer has been repeatedly complaining about ''UK's slowest hyperslow broadband''.

• 
  Violette Vérité (@_vio_) reported 7 minutes ago

  @Hyperoptic internet has been down for two hours and while we’re all working from home it’s quite a problem. Any update on when it’s coming back?

• 
  AtM0StF34r (@AtM0StF34r) reported 18 minutes ago

  @HyperopticCS @Kyleyuu He’ll now have had a bad experience with you, which is being tweeted about, he won’t recommend you to others due to this and probably in future will not return as a customer, is it not worth the cancellation fee to bring this to a satisfactory conclusion.? #Hyperoptic

• 
  mark. (@pretendasaur) reported 19 minutes ago

  My @virginmedia has been out for almost 12 hours now. And will probably be out for another 12. God I hate them so much. Sending out help requests from @GNetworkComms and @Hyperoptic to serve more of London. I beg you.

• 
  HyperopticCS (@HyperopticCS) reported 22 minutes ago

  @fwosar @LloydLabs @Hyperoptic While it is not ideal that it takes so much for the router to arrive, any LAN device can be connected to our socket and it should provide the service. We wouldn't be able to troubleshoot the connection, but it would work!

• 
  Steven (@StevenMcinerney) reported 25 minutes ago

  We've got a new @Hyperoptic router as we've upgraded our internet from 150 to 500mb. Nicola's laptop can't connect to that new router. If we switch back to the old router, it connects, but with old speeds. She's got a 2014 macbook air. Has anyone had a similar problem before?

• 
  Daniel Corriveau (@DanielCorriveau) reported 27 minutes ago

  @StevenMcinerney @Hyperoptic Had the same issue a few months back with our son's laptop...ended up buying him a new one. Solved the the wifi issue and he ended up with a much more current computer.