Hyperoptic

Hyperoptic Outage Report in West Malling, Kent, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in West Malling, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in West Malling, Kent, England 01/16/2026 23:30

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Total Blackout (13%)

    Total Blackout (13%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • Dancingmanfound Dancing Man (@Dancingmanfound) reported

    If anyone changing broadband service just a heads up. @Hyperoptic offer fantastic speeds but the customer service is the worst you will ever experience. As long as no issues guaranteed would recommend, as soon as you have an issue good luck.

  • jamesrawcliffe9 james rawcliffe (@jamesrawcliffe9) reported

    @HyperopticCS Failed by hyperoptic day 6 no internet n se1 elephant and castle! Disgusting service !

  • jamesrawcliffe9 james rawcliffe (@jamesrawcliffe9) reported

    @gthhart21 @Hyperoptic @KeepmoatHomes Go bt hyperoptic customer service and repair service is a disgrace been waiting 5 days for internet to be fixed !

  • FSN_Editor Gary Simon (@FSN_Editor) reported

    @Hyperoptic the "Hype" on the website doesn't appear to match the service on the ground. You were unable to activate the broadband service today because of errors in setting up the job. Nobody can say when this will be fixed and it's down to me to chase you! Why? @HyperopticCS

  • jamesrawcliffe9 james rawcliffe (@jamesrawcliffe9) reported

    @Hyperoptic Thought it was good till Monday been down for 5 days in se1 London , can’t speak to manager, same dribble from 3 customer advisors absolute rubbish. Customer service a joke and repair of service non existent currently

  • jamesrawcliffe9 james rawcliffe (@jamesrawcliffe9) reported

    @nachiketin @Hyperoptic Join someone else customer service terrible when outage . Se1 so Fay 5 days and counting

  • Alawston Andrew Lawston (@Alawston) reported

    @InThisDancerie I use Hyperoptic and they're in your price bracket. I've been with them since December last year, got a pretty sweet deal of the first couple of months free, and the service has been reliable with only one brief outage that I can recall.

  • pratsharma pratsharma (@pratsharma) reported

    @Hyperoptic is their an outage in NW8? I haven’t had internet since yesterday

  • jamesrawcliffe9 james rawcliffe (@jamesrawcliffe9) reported

    @JoshJonesLFC Day 6 still no internet in se1 . Direct debit taken tho ? Paying for no service ! Hyperoptic are the problem !

  • tomcoady Tom Coady (@tomcoady) reported

    @Hyperoptic Please let me know when service is restored to BN12FQ