Hyperoptic

Hyperoptic Outage Report in West Malling, Kent, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in West Malling, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in West Malling, Kent, England 03/28/2026 06:15

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • mikiburgess Miki 🏳️‍⚧️🏳️‍🌈🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@mikiburgess) reported

    Been sat in the @Hyperoptic online support chat queue for over an hour. Still not at front of queue. The quality of service had better be worth the missing of lunch!

  • philippepolleux philippe polleux (@philippepolleux) reported

    Already one month since we switch to @Hyperoptic . Still no internet ! No one cares ! I really don't recommend their service !

  • ironside Ironside (@ironside) reported

    @Hyperoptic Dropped? Like your service in South East London since Monday last week with no resolution time in sight? Customers being told 'fix due tomorrow' and being left hanging daily, plus over the weekend too? Sign me up!

  • tanica_van Tanica van As (@tanica_van) reported

    @Hyperoptic your engineer came to my flat in SW18 on Saturday. He could not complete the install, but said he would come back once an issue was sorted. Phoned support today and now the building has been blocked from installs, even though they are installing in the building now.

  • philippepolleux philippe polleux (@philippepolleux) reported

    Still waiting ! @Hyperoptic is just giving **** customer service....

  • StuartJECasey Stuart Casey (@StuartJECasey) reported

    45mins waiting for @Hyperoptic to message back via their chat, only for them to disconnect me and add me back to the queue. Not sure what's worse, my WiFi or their customer service right now.

  • JamadaLoL Jamada (@JamadaLoL) reported

    @808grafter Hyperoptic it's £45 a month, 1GB up/down. Isn't available everywhere tho

  • lijendary lijē (@lijendary) reported

    @Hyperoptic you have literally caused me so much stress and nobody is willing to help

  • AndrejsFjodoro2 Andrejs Fjodorovs (@AndrejsFjodoro2) reported

    @Hyperoptic @HyperopticCS MARKING 10 DAYS WITHOUT INTERNET! Oh boy, what a journey,I had all spectrum of emotions, from denial to anger to acceptance. This is the worst internet provider. I strongly recommend you not to sign for 24 months, and consider with caution signing for 12

  • addictedlens stanleyfincher (@addictedlens) reported

    @HyperopticCS @Hyperoptic Srsly what is happening to your server? ?Internet been down for the 2nd time this week in SW11 and it’s only Tuesday!!!!!!! Fix it then u talkin about ur hyperfast/hyperfair service bruh. All I need is a stable service.