Hyperoptic Outage Report in West Malling, Kent, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in West Malling, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (74%)
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Wi-fi (13%)
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Total Blackout (11%)
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E-mail (1%)
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TV (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Kiran Fatima
(@KFatima27) reported
@Hyperoptic The internet in my area is down again for the second time this year. Any time frame as to when we can expect it to be up and running again?
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Nonna Polonskaya
(@nzlata) reported
@HyperopticCS @Hyperoptic My account was cancelled without any warning. You have created a new account but cannot activate my broadband and “at some point next week” is not an estimate. Me and my partner work from home - this is not acceptable - pls help immediately!
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Jesús Bracamonte
(@JesusFr) reported
@HyperopticCS @Hyperoptic Oh wow, so you are saying that because I have a complaint open I will be unable to get support and updates on my case? I do not see this reflected on your Complaints Code of Practice. Please clarify where this is stipulated.
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Tom Salisbury
(@tomgsalisbury) reported
@Hyperoptic - No service since 1705 in SE17. Can you confirm you are aware of the outage and that you're working to resolve it?
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Martha
(@marthaparryx) reported
@Hyperoptic My Wi-Fi has been down for a week and I’ve called you 6 times. No one ever picks up
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Asad Feroz
(@aferoz007) reported
@Ofcom Thank you for your reply, I’m receiving pathetic services by @Hyperoptic @HyperopticCS as today was 10 day & still no one contacted me regarding the fault. They even don’t have any Engineer in such big company who can come and fix the fault. I request please cancel their license
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philippe polleux
(@philippepolleux) reported
Dear @Hyperoptic . I complained because I don't have internet since I switched to your company. Installation was done on the 17th of September. I received a response telling me I can wait another 10 days to get an answer. Is that really your customer service level. Impressive !
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Gaston Rampersad
(@gastonrampersad) reported
Unprecedented 30+ minute wait time to speak to @Hyperoptic customer service. At least the fibre is still fast.
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philippe polleux
(@philippepolleux) reported
@YusufMi49118545 @s__kshx Go for community fiber @Hyperoptic is not very fast as fixing problems. We haven't internet for the last 20 days
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Tom Cummins
(@bunkchuckler) reported
@HyperopticCS Has anyone else been trying to get an internet connection for 1 month from @Hyperoptic with no success. It appears disjointed with customer service passing to a non present IT department. Next steps anyone?