Hyperoptic

Hyperoptic Outage Report in West Malling, Kent, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in West Malling, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in West Malling, Kent, England 03/02/2026 00:05

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (12%)

    Wi-fi (12%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • broilogabriel Gabriel Broilo Luz (@broilogabriel) reported

    @HyperopticCS @Hyperoptic The issue has not been resolved, I still don't have broadband and that message is still showing in my account with no further explanation of the said issue.

  • digfor_andy Andy Jackson (@digfor_andy) reported

    @Hyperoptic what has happened to your customer service? You used to be so good but each of the 4 people I’ve spoken to over the past week have been incredibly rude and unhelpful! All your infrastructure is installed yet I’m continually being fobbed off about no availability

  • JoanneHayleyy Joanne (@JoanneHayleyy) reported

    @Hyperoptic @HyperopticCS i've just signed up as a new customer today and was only the phone 10 minutes! agent was a really nice person and got me booked in for an engineer appointment monday afternoon 10/10 customer service

  • Ariyas00 🪐⚡️ (@Ariyas00) reported

    @HyperopticCS Poor instillation of cables at our estate today. I have a cable dangling infront of my kitchen window. Not good first impression from Hyperoptic engineers at all..

  • DJGaryBaldy DJGaryBaldy (@DJGaryBaldy) reported

    2 adverts in a row on catch-up TV One for @HyperopticCS and the next one was for @virginmedia Hyperoptic saying No price rises mid contract Virgin say There may be price rises while under contract Why would anyone go with Virgin Media their customer service is Awful

  • vidawithjess Jess (@vidawithjess) reported

    @HyperopticCS @Hyperoptic Is Hyperoptic down?

  • AnnikaKanwal Annika Mathew (@AnnikaKanwal) reported

    @Hyperoptic is the internet down in islewroth?

  • JoanneHayleyy Joanne (@JoanneHayleyy) reported

    @Hyperoptic @HyperopticCS i've just signed up as a new customer today and was only on the phone 10 minutes! agent was a really nice person and got me booked in for an engineer appointment monday afternoon 10/10 customer service

  • Minjas_Zugik Minjaš Žugić #FBPE #RejoinEU #ProEU (@Minjas_Zugik) reported

    @Hyperoptic by any ETA on fixing the issue in Woolwich?

  • Dawning_of_Dusk 🇵🇸 Dawn (@Dawning_of_Dusk) reported

    @HANCXCK @Hyperoptic @virginmedia Called virgin media even though they constantly **** their customers. What a lie.