Hyperoptic

Hyperoptic Outage Report in West Malling, Kent, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in West Malling, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in West Malling, Kent, England 03/25/2026 11:25

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • RamGam90 RG90 (@RamGam90) reported

    @Hyperoptic @HyperopticCS you’ve lost me as a client today. Unacceptable more than 24 hrs without service and support lines all shut down. No ETA, no response whatsoever for hours. As soon as live support is back, I’m cancelling my contract.

  • daveee852 Davey Dave (@daveee852) reported

    @Hyperoptic @ChooseUK Dear Hyperotic, I got fired today because I missed an important meeting this morning due to the internet outage in NW9. You guys have ruined my life. I still got a mortgage to pay and two kids to raise. How will you compensate my loss?

  • axelk Alex Micu (@axelk) reported

    @olinewton I wouldn't go for any broadband currently other than Gnetwork and Hyperoptic if you can help it

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @rwigleysmith @Hyperoptic Becky, we are so sorry that this happened, and we cannot imagine how frustrating this must have been for all the customers affected. There is a wider issue in this area, sadly, and we're doing all we can to resolve this ASAP. Thanks for your patience in the meantime.

  • moonshotswag MoonshotSw@9 (@moonshotswag) reported

    @wong_jim @HyperopticCS @Hyperoptic this is ridiculous and getting out of hand. Connection went down yesterday and still no real information. Might be a good time to revisit another ISP

  • fcannatelli97 Francesca Cannatelli (@fcannatelli97) reported

    My wifi has not been working since Sunday and Hyperoptic has not done anything to fix this. I have been calling everyday and no measures have been taken. I need this fixed today. This is totally unacceptable @Hyperoptic @HyperopticCS #hyperoptic

  • iamsamitpatel Samit Max Patel 💩 (@iamsamitpatel) reported

    @HyperopticCS @Hyperoptic I will be invoicing you for the mobile data I’m using! Been 24hrs and still down

  • RamGam90 RG90 (@RamGam90) reported

    @Hyperoptic @TheXavianna @hyperoptic stop giving free trips and fix your WiFi!

  • rwigleysmith Becky Wigley-Smith (@rwigleysmith) reported

    @HyperopticCS @Hyperoptic what’s happening with the internet in NW9? I start work in 10 minutes and currently can’t use your internet. Imagine yourselves in our shoes. Now what are you doing to fix this and how long will it take?

  • LivingLegend_AB Ace Black (@LivingLegend_AB) reported

    @Hyperoptic you lot have had me on hold for time pick up the damn phone