Hyperoptic outages and service status in West Malling, England

Problems in the last 24 hours in West Malling, England

Hyperoptic signals over the past 24 hours, with local activity from West Malling, England and nearby areas. The dashed baseline applies to service-wide activity, not to local outage confirmation.

• Service-wide signals
• Service-wide baseline

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gabriel F. (aka umibozu) (@palaeoporco) reported 36 seconds ago

  @Hyperoptic is down again…

• 
  Mabs Ahmed (@Mabs79) reported 1 minute ago

  @hyperoptic. Has anyone managed to get service back yet. Mine has been down in SE London since yesterday morning and still down

• 
  Chris Brown (@chrisbrowndog) reported 4 minutes ago

  @Hyperoptic you really are a useless pile of ****. No WiFi for 4 days, endless time spent on the phone, idiot customer service

• 
  Emerson (@ezan955) reported 4 minutes ago

  @Hyperoptic Your Internet is rubbish. No customer service.

• 
  Emerson (@ezan955) reported 5 minutes ago

  @ZONEofTECH @Hyperoptic They've deactivated their X. They don't answer the phone, they don't reply to emails. They're completely rubbish. My Internet is down since last night.

• 
  Olutayo Ojaokomo (@olutayo79) reported 6 minutes ago

  @hyperoptic I would like to know why you think I will pay £136.79 for a service you never rendered. Granted, you cut my service 2 weeks into an unpaid contract and I do owe you for that month. But why will you charge me for subsequent months knowing you never rendered any service to me? @Hyperoptic

• 
  evilhomer (@EVILH0MER) reported 9 minutes ago

  @Hyperoptic Sorry, just spoke to Davis and he was useless. Still not resolved my problem and will not send an engineer out to diagnose a reoccurring problem. 0/10 Ps folk. Do not, I mean never use Hyperoptic because if you have problems they don't care. Currently looking for a new supplier

• 
  Tan Linh (@JustWinston149) reported 13 minutes ago

  @Hyperoptic cant wait to cancel my contract with hyperoptic, useless internet provider

• 
  farah (@Farah54894793) reported 14 minutes ago

  @Hyperoptic awful service, got the installation 2 days ago and still no internet they don’t have no answer and expect us to wait without internet they take hours to pick up regret joining them

• 
  Jonathan Sacerdoti (@jonsac) reported 16 minutes ago

  After 9 or 10 hours of no service, and no customer service, no helpline, no online info about the mass outage, and no attempt to fix or communicate at all, @Hyperoptic now has a phone line open at least, where it tells you there's no problem in your area, and puts you in a 20 plus person queue. This is pathetic.