Hyperoptic

Hyperoptic Outage Report in West Malling, Kent, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in West Malling, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in West Malling, Kent, England 02/01/2026 00:15

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (1%)

    E-mail (1%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • SternPissarro Stern Pissarro Gallery (@SternPissarro) reported

    We are a gallery in London and have been without Wi-Fi for two weeks due to @Hyperoptic. Without connection we cannot function as a business. I advise anyone using @hyperoptic to reconsider. Very poor attempts to resolve the issue. #hyperoptic #avoid #WiFi

  • ayoubn07 Ayoub Nassiri (@ayoubn07) reported

    @HyperopticCS There we go again! A service outage affecting the SW6 area. Can Hyperoptic please explain why there’s a service outage this time? When can residents from the area also expect to get the connection back up and running?

  • JChevillotte Jeremy Chevillotte (@JChevillotte) reported

    @virginmedia Internet down since yesterday in N4 and you're increasing your pricing next month for no reason? Contact me or I'm switching to hyperoptic.

  • abigiles21 Abi Giles 🏳️‍⚧⚧♀️ (@abigiles21) reported

    @Felix_F_Fern Hyperoptic have been good. Really good customer service and reliable

  • ToughAndReddy . (@ToughAndReddy) reported

    @SkyHelpTeam @JREFC1878 Hi @SkyHelpTeam I'm also having the same issue with the EU Portability message and I'm based in London, never had an issue before. I'm with Hyperoptic broadband

  • singhtoon balboa (@singhtoon) reported

    @Hyperoptic I don’t like to complain, but I contacted your customer services to try and transfer my broadband to you. They were very abrupt and dismissive when I asked if they could still provide a deal that expired 48 hours ago. If they couldn’t, it could be communicated nicely.

  • GoatApocalypse Nick (@GoatApocalypse) reported

    @HyperopticCS Hi there, having problems logging into Microsoft apps today - works fine if I hotspot off my phone but not if I'm on Hyperoptic broadband. Any ideas?

  • MarkFGrogan Mark F. Grogan | Atari ST | 16BiT Creative® (@MarkFGrogan) reported

    Got a HyperOptic installation at mine tommorow afternoon, twice the speed for half the cost of what I'm paying with Talk Talk. That's what it's all about these days - getting a better service for less money . .

  • lizardUnicorn Nuclear Summer (@lizardUnicorn) reported from London, England

    @Hyperoptic filled in a form online, but never submitted it because I wanted to check if I can get out of my current contract with BT. Now I'm getting bombarded with sales call from your team. WtAF?

  • GamerAdamMixer gameradam (@GamerAdamMixer) reported

    its nice to be able to help the @Hyperoptic engineers install there service and also to be able to refer people to joining them and here all good things back about there service keep up the good work