Hyperoptic Outage Report in West Malling, Kent, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in West Malling, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (73%)
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Total Blackout (14%)
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Wi-fi (10%)
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E-mail (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Francesco
(@Frances36340177) reported
@GNetworkComms @JGnetworkCEO Appalling service. 3 months on and still waiting for my correct contract (received 2 incorrect ones with higher rates than agreed). Still asking them every week since. INCOMPETENT. If you can, take @Hyperoptic instead
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Evadne W.
(@evadne) reported
In my opinion complete collapse of Hyperoptic support today, lost connectivity at 5AM BST, filed ticket, no reply until 1PM
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Varun
(@varun_london) reported
@Hyperoptic there is an internet outage at E14 St Davids Square since this morning
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🦩excesivly gross flamingo🦩
(@lewi_bear) reported
@Hyperoptic hey I’ve been having issues with talk talk setting me up and am getting no where. I’ve already got a router and all the fibre stuff in my house. How soon could I go live if I purchase a fibre 500 package? 👀
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pretendasaur 🦖🐱 🔜 SWCE
(@pretendasaurTTV) reported
@Swindyyyy @virginmedia We only got @CommunityFibre access this year after waiting for years for G Network and Hyperoptic delaying over and over. And it's been a genuine night and day difference. The random DNS dropouts and widespread issues are over.
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Mike.D
(@MFDMLL) reported
@Hyperoptic I has one of your engineers install my line into my flat today & I would like to say how impressed I was with this guy and his customer service. He is an asset to your organisation. Extremely informative & polite. Please make sure he gets recognised for this.
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The French Sweet Potato
(@french_s_potato) reported
@Hyperoptic we haven’t had internet connection the whole day, tried to contact your customer service with no luck. Can you please solve the problem ASAP we work from home and cannot afford to lose a work day because of you!
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simon
(@sii_taylor) reported
@Hyperoptic @HyperopticCS im having trouble accesing games on the ps5 with anyone who has the same provider as me i.e hyperoptic also certain devices just dont pick up with this company can someone explain why or how to fix this ? Thanks
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Distortionxxxx
(@distortionxxxx) reported
@virginmedia There's one Virgin company going under at the moment, hopefully this one will go down too with them when alternatives start to appear in wider areas such as @Hyperoptic and @CommunityFibre who all provide a far better service for less money, fancy that!
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Jacob Briggs
(@JacobSTBriggs) reported
@Hyperoptic hi, support sent me an offer about a discount for a 12 month contract... I replied but seems I have been charged full price. How can I get this fixed (12m contract March->March)?