Hyperoptic

Hyperoptic Outage Report in West Malling, Kent, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in West Malling, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in West Malling, Kent, England 12/14/2025 04:20

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • GeorgeWL_ George☀️WL (@GeorgeWL_) reported

    @Hyperoptic @PixarsLightyear I'm only tweeting to enter a prize draw and I'm not excited about Lightyear at all, it looks just an okay film, not good, not bad. #ReachHyperspeed I'm excited to be underwhelmed!

  • PranavS10 Pranav Sethi (@PranavS10) reported

    @Hyperoptic Easily the worst broadband service in London. Installed the modem since a week and the internet isn't working since Day 1. I call every day and get false promises from the technical team. All I get is an invoice for their "services".

  • BgBlue92 BG (@BgBlue92) reported

    @Hyperoptic and their sales people on the phone have got to be the most dull and least helpful service going they literally sound like they're reading a script and they're job is to sell but yet they always just say no no and no to any resolution you try and come up with

  • _Indae_ Indae (@_Indae_) reported

    @Overlite1 That’s annoying :/ depending on your provider the might offer a faster package so upgrading could be an option? It depends though, the place I live in didn’t have fibre so we only had really slow options until I got Hyperoptic to install here.

  • rajeitltd Richard Gross (@rajeitltd) reported

    @hyperoptic @hyperopticceo How long is a piece of string? No idea - exactly! The same response from hyperoptic when it comes to getting the installed service activated - so far 8 days with no success and no idea of a resolution either.

  • rajeitltd Richard Gross (@rajeitltd) reported

    @hyperopticceo Dana how hard is it for your company to get an engineer to sort the issue. What a shambolic company. #hyperoptic #hyperopticareuseless

  • mikebar38794247 mike barrett (@mikebar38794247) reported

    @Hyperoptic Don't consider this company. They have NO specialist engineers available at the weekend!? 3 day outage in SE London.

  • frombauer Fabio (@frombauer) reported

    Hi @Hyperoptic @HyperopticCS any idea when service is being restored around E14 9B? It's been over 2 hours...

  • ASonabike Andrew S (@ASonabike) reported

    @Hillingdon @Hyperoptic Will this include a landline phone service? Many full fibre services don't, which means being forced to pay for a mobile phone separately. Elderly social housing residents in particular may still prefer the simplicity of a fixed landline.

  • JoHelferArtist Joanna Helfer (@JoHelferArtist) reported

    @Hyperoptic Internet has been down for hours and can't get through by phone or chat service. Can you please help!