Hyperoptic

Hyperoptic Outage Report in West Malling, Kent, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in West Malling, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in West Malling, Kent, England 02/04/2026 07:10

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (1%)

    E-mail (1%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • Anubhav_11 Anubhav A. (@Anubhav_11) reported

    @Hyperoptic Can you please avoid maintenance work during working hours? As you might be aware a lot of people work from home these days, and loss of network on weekdays between the working hours is a very big inconvenience. Reading RG1.

  • ttobba Justin Abbott Chalew (@ttobba) reported

    Hi @Hyperoptic, I've had your "service" for over a year. Except it's never worked. I complain and get shuffled around from customer service to engineering, and then the ticket just gets closed. You take my money every month, but I don't have any internet from @Hyperoptic. Help!

  • MHalberstram12 Dr Trappenstein (@MHalberstram12) reported

    @Hyperoptic I’ve called up 6 times since March and you still haven’t resolved my issue. Disgraceful service. Constantly advise me to call back so I waste my time and get no update.

  • Iamtripuresh Tripuresh Verma (@Iamtripuresh) reported

    @Hyperoptic I have got 1 GBPS speed connection but I am receiving barely 200 MBPS ,can you please help here

  • S6_J_6H S_6_J_6_H (@S6_J_6H) reported

    @Hyperoptic trying to set up ZLife mini hub but instructions don’t work. Help me

  • seyefaro Oluseye Farodoye (@seyefaro) reported

    @Hyperoptic is seriously messing with my work. Getting download speeds of 1Mbps when you’re paying for 1Gig is unacceptable. Spoke to customer support and they’re asking me plug a cable to test. Where am I supposed to find a computer with an Ethernet port?

  • fabrimyr Fabricio Longhi (@fabrimyr) reported

    @Hyperoptic connection in my new address was supposed to start on Thursday still not working. Engineer came today said switch was not registered its a 2min job but the people who do it don’t work on weekends So support only works during week? You said it takes 15 min #unreliable

  • SamSteadman86 Samantha Steadman (@SamSteadman86) reported

    @Hyperoptic Deffo not hyper reliable, I've had virgin media installed as a back up as your service is down at least once a month!

  • YungSpvnach JLT (@YungSpvnach) reported

    I had Hyperoptic for 3 years and never had an outage. Had to move to @virginmedia in my new place and there are at least 1/2 outages a month. Some big company like that can't even keep the internet stable 🙄

  • 9magzy 9 (@9magzy) reported

    @ProdByWalkz @Hyperoptic They’re literally the best internet provider, it never has random cut offs etc. hella reliable