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  7. West Malling, England
Hyperoptic

Hyperoptic Outage Report in West Malling, Kent, England

Why is my Hyperoptic service not working?

No problems detected

If you are having issues, please submit a report below.

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Full Outage Map

Problems in the last 24 hours in West Malling, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in West Malling, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  • 72% Internet (72%)
  • 15% Wi-fi (15%)
  • 10% Total Blackout (10%)
  • 2% E-mail (2%)
  • 1% Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • QinChinWang
    ChinWang (@QinChinWang) reported

    @Hyperoptic 2 weeks for installing wifi. I'm not even living in the middle of the woods or something. Never got back the calls or emails. Didn't able to wait for 2 weeks, now still counting.

  • QinChinWang
    ChinWang (@QinChinWang) reported

    called @Hyperoptic multiple times EVERYDAY for 2 WEEKS, every call had to wait for more than 30 mins. Calls and emails they only said "we get back to us" but never did.

  • ChrisDW01
    Chris West (@ChrisDW01) reported

    Got notification today that @Hyperoptic will/should/might be installing full fibre broadband to my building next week! My days of suffering slow broadband may soon be over...might have to book some time off just to download things.

  • Nick_Q22
    Nick Quinn (@Nick_Q22) reported

    I think I honestly may have had the worst customer service experience with @HyperopticCS @Hyperoptic 👀👀👀

  • QinChinWang
    ChinWang (@QinChinWang) reported

    @Hyperoptic well we got your service, been waiting for 13 days now, still not connected. 😡

  • Amorious__Works
    Amorious Security Engineer (@Amorious__Works) reported

    Ladies and gentlemen if you Wondering why broadband is in a poor state these days this is exactly the reason why This was installed by hyperoptic I can definitely tell there was two teams that worked on this looking at the back of the cabinets insulation we should call that team

  • shaohancai
    Shaohan (@shaohancai) reported

    @Hyperoptic when is service for SW11 will be restored?

  • OutofContextBe3
    No Context Being Human (@OutofContextBe3) reported

    Currently being driven insane by intermittent @Hyperoptic internet signal…😐 can’t stream anything….

  • MacDoesStuff
    /dev/MAC (@MacDoesStuff) reported

    Hey @HyperopticCS @Hyperoptic your internet in E14 is rubbish and doesn't work. Can you please put some money in the hamsters.

  • laurevans311
    Laur (@laurevans311) reported

    Is anyone on Hyperoptic broadband? Would you recommend, because I'm currently paying a lot of money for a very poor Virgin Media service?