Hyperoptic

Hyperoptic Outage Report in West Malling, Kent, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in West Malling, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in West Malling, Kent, England 01/27/2026 18:40

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Wi-fi (12%)

    Wi-fi (12%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (1%)

    E-mail (1%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • bhallums2 Bertie Hallums (@bhallums2) reported

    @Dafydd_62 @Hyperoptic Aye, I believe that BT have teamed up with EE to cover their outages in the same way. The first time we got hot with a 24hour+ outage, I wasn't able to get the unlimited data, I resolved that as soon as I could and had to use it multiple times in 12 months.

  • fazal1984 fazalm (@fazal1984) reported

    @Hyperoptic hi team, I had requested to be a champion to attain internet in my building.. which supposedly is available already but just not in my block.. been couple months but no engagement from your side yet.. pls help expedite!

  • goldkidzz ingsan (@goldkidzz) reported

    @Hyperoptic no internet, bt box not activated. When will you send your technician to do it? Terrible service

  • W4DanA Neil Atkins (@W4DanA) reported

    @studentbeans hi - the link for Hyperoptic doesn’t see to be working? Could you check if there is a problem generally? I’ve tried chrome snd safari - no way Jose.

  • Dafydd_62 🅳🅰🅵🆈🅳🅳 🇪🇺 (@Dafydd_62) reported

    @bhallums2 @Hyperoptic My company was going with BT and they said we had full coverage. Sadly they didn't bother to check our 5g,4g or even any signal in our office. We cancelled as it just didn't work. We decided to go with White Horse Telecom. Fab company.

  • thomasakenny Thomas (@thomasakenny) reported

    @Hyperoptic shocking service in SE15, no doubt ‘due to the rain’. Generic message on phone line explaining outages in ‘some areas’ surprisingly not v helpful either

  • therealsrii Sri (@therealsrii) reported

    @Hyperoptic I've been trying to set up a broadband contract with your team for the past 1 week but have had the slowest and poorest service + response time I've ever experienced with any company as a new customer. Can someone please help?

  • tommo_68 Paul Thompson (@tommo_68) reported

    @KAIZURE_ @Hyperoptic Be prepared for large price increases after the 1st year. Also if access is difficult when the service fails you may struggle to get the service back. Waited 3.5 days over a weekend for service to be restored

  • DomanskiAntoni Antoni Domanski (@DomanskiAntoni) reported

    @Hyperoptic hi… what’s happening with the outage in SE1?

  • bhallums2 Bertie Hallums (@bhallums2) reported

    @Dafydd_62 @Hyperoptic It's amazing how consistently awful telcos are (most anyway). You'd think that given all the negative feedback, one of them would step up and try to get it right.