Hyperoptic

Hyperoptic Outage Report in West Malling, Kent, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in West Malling, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in West Malling, Kent, England 12/19/2025 14:10

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • flameeyes Diego Elio Pettenò (@flameeyes) reported

    *Looks around* Is @YouTube broken on @Hyperoptic ?

  • mikailrawji Mikail (@mikailrawji) reported

    @HyperopticCS Hello, is there a hyperoptic outage in the Farringdon, London area?

  • antideprived jozef (@antideprived) reported

    hyperoptic wifi r u going down bruh my wifi having a stroke u dc'd me from my league game

  • SilkeKer Silke Kerruth (@SilkeKer) reported

    @LQcontactus whole building out of Internet for almost 24 hours because the technician of hyperoptic cannot get access to the room within the building. History repeats itself as last time we were out of water for 3 days due to same access issues. No learning from mistakes!!

  • rashukhanna_i Rashu Khanna (@rashukhanna_i) reported

    Update from @Hyperoptic on DM - network and systems team are working to fix the issue since Monday 23rd may and there is no ETA. They unable able to commit to any timeline for activation.

  • benootral Shahaj (@benootral) reported

    @Bdonna191 @Hyperoptic @PixarsLightyear Hyperoptic has the rudest customer service team

  • megadaz Dazza (@megadaz) reported

    @Hyperoptic is the an internet outage in the rg12 area???

  • Fidel2000 Nick Johnson (@Fidel2000) reported

    @Hyperoptic Internet has been down since yesterday evening in W12. Do you know the cause and when it will be fixed?

  • EyUpPete Pete Smi (@EyUpPete) reported

    @HyperopticCS @Hyperoptic This is what I don't understand. I pay for 1gb speed but the WiFi doesn't reach 20ft to my bedroom, so I'm expected to pay more to get full coverage in a 2 bed flat? I've never had this issue with other ISP's, your router is awful.

  • rashukhanna_i Rashu Khanna (@rashukhanna_i) reported

    @Hyperoptic 12th day since activation requested. Your team is still unable to activate the service!!