1. Home
  2. ❯
  3. Companies
  4. ❯
  5. Hyperoptic
  6. ❯
  7. West Malling, England
Hyperoptic

Hyperoptic Outage Report in West Malling, Kent, England

Why is my Hyperoptic service not working?

No problems detected

If you are having issues, please submit a report below.

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Full Outage Map

Problems in the last 24 hours in West Malling, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in West Malling, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  • 72% Internet (72%)
  • 15% Wi-fi (15%)
  • 10% Total Blackout (10%)
  • 2% E-mail (2%)
  • 1% Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • scuj1
    John Scullion (@scuj1) reported

    @UbuntuBhoy @Hyperoptic Just trying to get them. Been signed up for years and never heard anything. They only seem to install in areas once there's enough folk signed up and even then they (from what I've read) keep pushing back install dates.

  • lil_miss_james
    Jamie (@lil_miss_james) reported

    @Hyperoptic @HyperopticCS Your website says doesn't service my new apt, I call up and someone confirms my address is covered. I explain website states differently, he suggests it's user error (2 times). I reiterate it's not. He tries my address and it works, I reiterate for me...

  • megpb_
    Megan (@megpb_) reported

    @UswitchUK Hello! Am trying to process a uSwitch exclusive offer on Hyperoptic, however it tells me to call Hyperoptic Sales as cannot process online (despite being an online exclusive). I do this & they say I need a promo code... Going around in circles, can you help? Thx

  • abu_el_nof
    Abu El Nof (@abu_el_nof) reported

    @Hyperoptic when will the service be restored? I need to stream the match?

  • TillMichael
    Michael Till (@TillMichael) reported

    @Hyperoptic Turns out your pretty **** my broadband has now been down over 12hrs now in G20 area 😡

  • steve_race
    Steve Race (@steve_race) reported from Islington, England

    @vmrampulla @virginmedia @Hyperoptic Sadly had hyperoptic in my old flat, which was great and neither they nor G-Network are yet available on my street 🙄🙄🙄

  • chlvrstwrs
    @chlvrstwrs (@chlvrstwrs) reported

    @oliviasolon @alexhern Happy to second the Hyperoptic recommendation, I’ve been with them 4 years now, no issues. nb I shifted down to 150mb, you can pay for 1gb but you’ll be at the mercy of your hardware trying to get anywhere near that in the real world

  • stormgrl
    Stormgrl (@stormgrl) reported

    Hi @Hyperoptic is there an issue with your network? I’ve lost internet entirely.

  • Fckmasks
    Ela (@Fckmasks) reported

    @Hyperoptic My internet is down again for the 4th time in a matter of weeks. This is the worst internet in Glasgow! Why is no one answering when I'm calling?

  • UbuntuBhoy
    Gary Weldon (@UbuntuBhoy) reported

    @tommo_68 @Hyperoptic To be fair my Virgin contact bounced from £28 to £47 when the term ended, I think that's pretty much standard practice. Customer service I will soon find out I guess