Hyperoptic

Hyperoptic Outage Report in West Malling, Kent, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in West Malling, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in West Malling, Kent, England 02/21/2026 06:40

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • aenor82 aenor (@aenor82) reported

    @outagedetect @Hyperoptic are you working to fix this? Some of us had a binge watching afternoon planned for f sake

  • KTsakoumis Konstantinos Tsakoumis (@KTsakoumis) reported

    @Hyperoptic I registered interest and switched to Hyperoptic as soon as it became available in the building. It is the fastest and most reliable internet service! #10YearsOfHyperoptic

  • daschles David Schlesinger (@daschles) reported

    @Hyperoptic do you have an eta for restoring service? You seem to have a widespread outage

  • aimee1986 Aimee Carmichael (@aimee1986) reported

    @Hyperoptic faster service for similar price to previous supplier that wasn't fibre optic :)

  • bluesmedic bluesmedic (@bluesmedic) reported

    @Hyperoptic Because of the incredibly fast broadband and reliable service

  • justtweetalex Alex WD (@justtweetalex) reported

    @Hyperoptic I switched to hyperoptic because I had only two choices and I thought it was a fast broadband but I’m having some connection problems sometimes. Maybe if I get 1Gb it will get better. #10YearsOfHyperoptic 🍀

  • TheTradingGree1 FootyTrader (@TheTradingGree1) reported

    @Hyperoptic Any updates on the current outage? Ive been without Internet all of today so far without any update on progress

  • ThinkingNikhil Nikhil Gupta (@ThinkingNikhil) reported

    My internet isn't working for weeks. I can't even cancel it without talking to them!! Seems like it's part of the business strategy @Hyperoptic.. Frustrate people on the call so that they can't even leave! Pathetic.

  • NdrJnr NDRJNR (@NdrJnr) reported

    @HyperopticCS Our previous provider refused to install fibre to my home. @Hyperoptic engineers attended my home address after a brief explanation with one of your sales reps and fixed the issue. My daughters would have been without the internet for the Xmas holidays if it wasn’t for you guys.

  • Systema_Dave David Collins (@Systema_Dave) reported

    @Hyperoptic any services issues, can't access my account page to see why my broadband isn't working? SW11