Hyperoptic

Hyperoptic Outage Report in West Malling, Kent, England

No problems detected

If you are having issues, please submit a report below.

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in West Malling, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in West Malling, Kent, England 12/31/2025 07:15

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • ako_essex kwaku Akoto 🇬🇭 (@ako_essex) reported

    @Hyperoptic are ruining my first London derby in my own home. Why is my internet so ****.

  • Tilbidge 𝔇Ã𝐢ᔕƳ ™ ⭐️⭐️ (@Tilbidge) reported

    Does anyone have @Hyperoptic broadband? I’m thinking of switching from @SkyBroadband. What’s their after sales support like?

  • JesusFr Jesús Bracamonte (@JesusFr) reported

    I been calling @hyperoptic almost daily to get my service activated and yet again I have been given a 24 hours timeline to get an update. Worst call yet as they asking me to confirm the MAC address of the modem of which I have already send them a picture.

  • aferoz007 Asad Feroz (@aferoz007) reported

    @Hyperoptic Pathetic internet service, I’m without internet since last 6 days now and still no sign of engineer to come and fix it.. don’t believe on fancy words they’re rubbish @HyperopticCS

  • aferoz007 Asad Feroz (@aferoz007) reported

    @HyperopticCS I have still not received any response back from @Hyperoptic @HyperopticCS not sure at what age or year I’ll get response and my internet back poor at managing services

  • awakenedyogi19 Awakened Yogi (@awakenedyogi19) reported

    @Hyperoptic @ChooseUK No service for over an hour and have been on hold for over 30 mins! Your service is appalling

  • iam_MaryMiller Mary Miller (@iam_MaryMiller) reported

    @Hyperoptic once again no reply from my message , no router and disgusting customer service!

  • JasonJaswani Jason (@JasonJaswani) reported

    @Hyperoptic is there an issue with your service ?

  • VUsheruk Victoria Perea-Usher (@VUsheruk) reported

    @Hyperoptic our internet is down in Acton. W3 postcode. Please fix, its been down for 60mins!!!

  • PanX30 PX (@PanX30) reported

    @HyperopticCS @Hyperoptic your referral scheme does not seem to work and feedback on my emails on the issue