Hyperoptic

Hyperoptic Outage Report in West Malling, Kent, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in West Malling, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in West Malling, Kent, England 01/24/2026 15:35

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Wi-fi (12%)

    Wi-fi (12%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • shannonagain58 Shannon 💙 (@shannonagain58) reported

    @Hyperoptic You've contacted us about a dozen times in the last two weeks about our broadband service. We've told you we're not interested but we keep getting calls. How can we get off your list for good?

  • joemerriman_ Mezz (@joemerriman_) reported

    @Hyperoptic hi has your internet gone down in Birmingham?

  • Glasto_Traffic GlastoTraffic (@Glasto_Traffic) reported

    @Elivance09 @Hyperoptic my 900mb down and 900mb up seemed ok. I think it's faster than see tickets internet they have their servers connected to though.. ;)

  • ladyjaney75 Jane Hawkes (@ladyjaney75) reported

    @jsjallen @HyperopticCS @Hyperoptic Hope they have offered appropriate recompense Joe for the reduced (crap) service.

  • P900EEP Mallu Gunner⚽️ (@P900EEP) reported

    @Hyperoptic my internet is down for last three days, waiting for an engineer visit, spoke to customer care execs many times, no one could give me a date for engineer visit and looks like going to be an indefinite thing. ticket no: 2655446

  • BB23764309 B B (@BB23764309) reported

    Absolutely awful service from @Hyperoptic. After now 49 days of waiting for installation, I’ve just been told by one of their agents ‘all we can do is wait’. Terrible.

  • BettyShmem Julie Platt (🚘🇪🇺🐈🏴󠁧󠁢󠁳󠁣󠁴󠁿🐌🏳️‍🌈🍸) (@BettyShmem) reported

    Hey @Hyperoptic, get your butt up to the West Coast of Scotland please. Your service & customer service wipes the floor with the entire shambolic lot of the others put together! #72DaysAndCountingWithoutInternet

  • ananthjk Ananth.J.K (@ananthjk) reported

    I was just told it not going to resolved for few more days. How is this okay? Even after the physical installation some of your system is preventing activation because of a small issue, which is causing delays for almost a week for customers. @Hyperoptic

  • JJamesyytheGOD James (@JJamesyytheGOD) reported

    Hyperoptic is pretty terrible smh

  • J50162897 RTX Searcher 3060ti (@J50162897) reported

    @virginmedia your router is dreadful 😡 and keeps seemingly randomly dropping connection despite the white light staying on. I have an online interview coming up. How can I get in touch with your twitter customer support team? Hyperoptic have much better deals right now