Hyperoptic

Hyperoptic Outage Report in West Malling, Kent, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in West Malling, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in West Malling, Kent, England 01/14/2026 14:25

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Total Blackout (14%)

    Total Blackout (14%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • pj3483 Peter (@pj3483) reported

    @Hyperoptic Been trying to call your customer services last 30 minutes as my internet not working. Need help.

  • nt00444 NT (@nt00444) reported

    @Hyperoptic Mine has been down for a week and still nobody will sort it out. Wait until you have a problem…

  • DianaNTaylor Diana Taylor (@DianaNTaylor) reported

    @Hyperoptic can’t check your website, unable to login from my phone? SE1 5JU any news on when service will be restored please?

  • Alex_K_Charm Alex K Charm (@Alex_K_Charm) reported

    @Hyperoptic your wifi sucks ! There is nothing fibre or hyper in your wifi! Takes ages to load a social media page or profile! It’s been weeks. Disgusting and lier company! What’s the point? Terrible service! Waste of time and money! Bastards !!!!!!

  • HPP7Strat2 Stefan⁴⁴ (@HPP7Strat2) reported

    Patiently waiting for @Hyperoptic to become available in my area so I can leave @virginmedia . Them prices are too damn high 😒

  • alphapetergamma AlphaPeterGamma (@alphapetergamma) reported

    @Hyperoptic my internet has been down for about 9 hours. What gives?

  • DongDominator2 senior draincel (in Bristol btw) (@DongDominator2) reported

    fix it @Hyperoptic

  • nt00444 NT (@nt00444) reported

    @HyperopticCS I also can’t even make a complaint using the official email address because those go direct to the same people who aren’t helping me. I had one read my previous complaint while on the phone in December. @Hyperoptic

  • nt00444 NT (@nt00444) reported

    @alphapetergamma @Hyperoptic Mine had been down for 10 days. Good luck

  • xZPRUntaojgAHOT Vivek (@xZPRUntaojgAHOT) reported

    Hi @Hyperoptic this is to inform you that I have already cancelled your trial within 3 months which was confirmed number of times by your customer service and sales when he signed contract over the phone.