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Hyperoptic

Hyperoptic outages and service status in West Malling, England

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Full Outage Map
  • Hyperoptic generated 0 outage signals in the last 24 hours around West Malling, including 0 direct reports.

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in West Malling, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in West Malling, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

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Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • lulu_veganx
    Lucy Ⓥ 🌱 (@lulu_veganx) reported

    Day 109008900 still no service @Hyperoptic @donedgley1 @mariucha77

  • hopper70
    neil gorringe (@hopper70) reported

    @TomThornhill_2 @Hyperoptic Also down for me in London N5

  • hopper70
    neil gorringe (@hopper70) reported

    @TomThornhill_2 @Hyperoptic On our street Hyperoptic seems to be working for some houses but down for others, so guess it’s quite random

  • iSlimfit
    Slimfit (@iSlimfit) reported

    Had an internet outage all morning and had to use my office phone as hotspot. Reported it to my ISP, and the issue was fixed around 1pm. I asked if there was any compensation for the disruption, and they knocked 50% off my next month’s bill. Hyperoptic l’ẹ́kàn sí. 👏

  • lulu_veganx
    Lucy Ⓥ 🌱 (@lulu_veganx) reported

    @donedgley1 @mariucha77 @Hyperoptic Well I just got an email asking if my issue had been resolved and if so they will close my case! You couldn’t make it up.

  • lulu_veganx
    Lucy Ⓥ 🌱 (@lulu_veganx) reported

    Day 3 with no service…… I think @Hyperoptic have finally beaten me, I have no fight left! @donedgley1

  • ___g_a_g_a
    mayhem in my veins 🇵🇸 (@___g_a_g_a) reported

    How has @Hyperoptic told me I'm second in the queue for them only to keep me on hold for 20 mins. First day of service and theres no internet lol.... looks like ill be finding another provider

  • Umangshankar
    umang shankar (@Umangshankar) reported

    Horrible service @Hyperoptic at WD3 straight 2 days of losing work, whose going to pay for it? Follow Up 1 of 1

  • chrisbrowndog
    Chris Brown (@chrisbrowndog) reported

    @Hyperoptic you really are a useless pile of ****. No WiFi for 4 days, endless time spent on the phone, idiot customer service

  • alexnixon_uk
    Alex Nixon (@alexnixon_uk) reported

    Naively thought @Hyperoptic was a pretty cool but nope, you automatically roll onto a terrible value plan and are forced into a tedious back-and-forth chat with customer service to change. I'm sure it makes financial sense but man that's a scummy approach to making money