Hyperoptic

Hyperoptic Outage Report in West Malling, Kent, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in West Malling, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in West Malling, Kent, England 12/13/2025 10:35

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • Belindamcvey89 Belinda Galbraith (@Belindamcvey89) reported

    @Chris89698477 @Hyperoptic I am having the same problem with my sons. If i use my mobile data works no problem. Very very frustrstign.

  • Piskopat54Yazar Emrah #Trabzonspor (@Piskopat54Yazar) reported

    @Belindamcvey89 @HyperopticCS @PancakePete00 Definitely hyperoptic problem

  • ArmaVALIANT Chris Kelly (@ArmaVALIANT) reported

    @HyperopticCS @ChppIl If the issue isn't on your end - how can it only be HyperOptic customers that can't connect to PSN servers?

  • Chris89698477 Chris (@Chris89698477) reported

    @HyperopticCS @firaskamal @XeroNixxy The issue is not the PS servers, the only people who are experiencing the sign in issues are with Hyperoptic.

  • vrabie_mihai Mihai Vrabie (@vrabie_mihai) reported

    @HyperopticCS @Hyperoptic 2h waiting in line for your CS agent to copy paste a reply and exit the chat? Is this your standard of customer support? Having trouble connecting to Origin, Ubisoft, Epic Store, Riot games for over 2h and you say nothing wrong with your service?

  • Piskopat54Yazar Emrah #Trabzonspor (@Piskopat54Yazar) reported

    @firaskamal The guy told me from hyperoptic, check down detector there are thousand of people in the same boat not just hyperoptic all the other providers as well. But what I don't understand is I can't log in to fut 22 companion app and some other apps when I am connected to wi-fi at home.

  • DazLFC79 🏆Champ19ns🏆Darán Mac Thoirealaigh (@DazLFC79) reported

    @RebeccaAliceEFC Me too, just hope there's no connection issues with Hyperoptic as wanna watch Merseyside derby

  • Hunterston_UK Virtual Hunterston (@Hunterston_UK) reported

    @Hyperoptic Suggestion, you should offer a free 0800 number for customers to call you if there is a fault in service

  • Mrkipli09851274 Mrkipling (@Mrkipli09851274) reported

    @Hyperoptic i haven't been able to connect to my PlayStation Network all day, there seems to be a lot of people who are also customers with the same issues. How long before these issues are fixed??

  • Piskopat54Yazar Emrah #Trabzonspor (@Piskopat54Yazar) reported

    @firaskamal @AskPS_UK No has been trying to fix it since 11am. I have factory reset my ps5 still issue exist. I spoke to hyperoptic which is my internet provider they are blaming PlayStation Sony for update which mucked everything up.