Hyperoptic Outage Report in West Malling, Kent, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in West Malling, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (72%)
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Wi-fi (13%)
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Total Blackout (12%)
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E-mail (2%)
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TV (1%)
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Phone (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Pravish Vijayan
(@i_am_pravish) reported
@Hyperoptic Their engineer come here, install and then say there is low power and that I would have to call support and request another engineer. When I did, they told me the next engineer could come only on 21 Oct.
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Lionheartx10🇬🇧
(@lionheartx10) reported
@lomadia Yeah I’ve tried on my main pc, editing pc. Even rigged up a 2 pc setup to see if that helped but still the same issue. Ok I’ll ask if Hyperoptic can run a traceroute
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Lionheartx10🇬🇧
(@lionheartx10) reported
Not sure if / when I’ll be able to stream today. On the phone to @HyperopticCS @Hyperoptic earlier about my streaming issue with Twitch and suddenly the whole connection drops out…waiting to hear back when they’ll be able to get it fixed. Might be out of action a while…
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Soundwave
(@SoundwaveXI) reported
@hibernoanglais @bt_uk @Hyperoptic I see nothing but negative posts around Hyperoptic and their service, despite offering a really attractive package. Their service area is also tiny. Worth some research.
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Brijraj
(@AnandBrijraj) reported
@Hyperoptic we’ve recently moved into a new apartment. Already setup the box, selected the 24 month plan, provided the tenancy agreement and shared our bank details but still the service is inactive. Any resolution?
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Pravish Vijayan
(@i_am_pravish) reported
@Hyperoptic @HyperopticBuild @Hyperoptic . Has anyone else faced this bad service?
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Sophia
(@sophiaranting) reported
and now Whatsapp not working, @Meta did you catch whatever @Hyperoptic has today, or is it the other way around?
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Sriram Sivaraman
(@ssriram7) reported
@Hyperoptic - Really let down by you guys as you could not send an engineer for the internet outage at LS2. It’s been an entire day without internet.I have been calling the whole day. Baffles me that none of your engineers even attempted to visit the property. Poor Service!!!
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Hannah Rutherford
(@lomadia) reported
@lionheartx10 was gonna ask about you updating things but I see it's across machines - this MAY be a node error which is out of everyone's hands until they fix it. Hyperoptic SHOULD be able to help traceroute.
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Sophia
(@sophiaranting) reported
@Hyperoptic never thought I'd be left without internet in London, so thanks for that, will be switching to @bt_uk asap. You will also be compensating me for my @ThreeUK bill because I have no choice but to hotspot my phone in the meantime.