Hyperoptic

Hyperoptic Outage Report in West Malling, Kent, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in West Malling, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in West Malling, Kent, England 01/19/2026 20:00

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (13%)

    Total Blackout (13%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @SaciPerere75 @Hyperoptic We'd hate to leave you disappointed, Geoffrey, as we are sure we can improve your experience with our service. Please drop us a message with your account details, and we will inspect the line.

  • OliverBoaler Oliver (@OliverBoaler) reported

    @joelycett - been let down by @Hyperoptic who should of had our internet activated a week ago and we’re still without internet and no date for when it will be sorted + v poor customer service. Any advice on how to tackle them!?

  • Nits75332925 Nits (@Nits75332925) reported

    @Hyperoptic Without any internet service for next 4 days. no alternate option provided by Hyperoptic. Very disappointed and frustrated with Hyperoptic customer service.

  • SaciPerere75 Geoffrey M. (@SaciPerere75) reported

    @hyperoptic, high expectations big disappointment. I'm paying for 1 Gbps and I'm receiving 3.5 Mbps, in 2022. No customer service, no explanation. I'm starting to wish we had chosen TalkTalj 17 Mbps for three times less money.

  • krisgos88 Kris Gostynski (@krisgos88) reported

    @Hyperoptic are there any hyperopti issues in the Limehouse, London? My internet has just gone down

  • OliverBoaler Oliver (@OliverBoaler) reported

    .@itvMLshow @MartinSLewis - Hi Martin we made the switch to @Hyperoptic to help cut our bills and have been left without internet for the last week - without any estimates on when they might have it working. Please advise your viewers not to make this switch!

  • DormanSarahx Sarah Dorman (@DormanSarahx) reported

    @HollieWickens1 Your exchange doesn’t have fibre and you don’t have cable available. All ADSL providers use the same cables. 30GB isn’t bad though (my parents have much less). Might all be worth checking if community fibre or hyperoptic have plans or the 5G signal

  • TheGrump3Man Grumpy Man (@TheGrump3Man) reported

    @Hyperoptic Is the line down?!?

  • Glitterbeard_ Rob (@Glitterbeard_) reported

    @Hyperoptic Please for the love of god roll out to my gaff you're available three doors down and I'm stuck with ******* BT I feel personally victimised

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @cormacclarkepr @Hyperoptic Hi Cormac! We're on it, we wouldn't like to keep you disconnected for too long! Sorry for the disruption in service.