Hyperoptic

Hyperoptic Outage Report in West Malling, Kent, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in West Malling, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in West Malling, Kent, England 01/08/2026 19:10

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (70%)

    Internet (70%)

  2. Total Blackout (14%)

    Total Blackout (14%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • Nits75332925 Nits (@Nits75332925) reported

    @Hyperoptic my Wifi is not working. I am told by customer care that cable connecting my flat and cabinet is broken and would need to either be replaced or repaired - to be done by engineer on 3rd May. I can’t wait for that long as my work will suffer. Can you pls prioritise this?

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @phd_at_work @Hyperoptic Hey Peter. Yes - sadly, there is an outage in this area, and the service is down. We've organized an engineer visit, and they should be there any minute to fix the connection. We hope it will be fixed ASAP. Thanks for your patience in the meantime.

  • danking69 Daniel King (@danking69) reported

    @Hyperoptic fancy fixing your WiFi in my new house? Been here nearly 3 days and it’s been down 3 times for close to 24 hours in total. Been on hold for 20 minutes now #Internetdown

  • cormacclarkepr Cormac Clarke (@cormacclarkepr) reported

    No Wi-Fi has to be one of the most effective modern day torture strategies. Couple that with awful customer service and piss poor excuses and you have the perfect storm. Sort it out @Hyperoptic

  • phd_at_work Peter Dixon (@phd_at_work) reported

    @hyperoptic Problems in W9 ? No internet here

  • Glitterbeard_ Rob (@Glitterbeard_) reported

    @Hyperoptic Please for the love of god roll out to my gaff you're available three doors down and I'm stuck with ******* BT I feel personally victimised

  • fairywails Ro (@fairywails) reported

    @Hyperoptic hello I can't seem to get through on the phone and my broadband has been down for several hours - I work from home and desperately need WiFi for a deadline tomorrow, is there anyone I can speak to?

  • stephenhksn Stephen (@stephenhksn) reported

    @GabrielVanca Oh I have a great service and 1gbps but Hyperoptic have come to my building for 60% of the price.

  • OliverBoaler Oliver (@OliverBoaler) reported

    .@itvMLshow @MartinSLewis - Hi Martin we made the switch to @Hyperoptic to help cut our bills and have been left without internet for the last week - without any estimates on when they might have it working. Please advise your viewers not to make this switch!

  • james48367984 james (@james48367984) reported

    @Hyperoptic Broadband has been down all day. Can’t get any of my work done. Can’t watch Netflix/YouTube on my day off. When will it be fixed? #hyperoptic