Hyperoptic

Hyperoptic Outage Report in West Malling, Kent, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in West Malling, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in West Malling, Kent, England 02/02/2026 22:30

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (1%)

    E-mail (1%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • robgoestweet Rob Goes Tweet (@robgoestweet) reported

    Not having a great experience with @Hyperoptic. 10 day wait for an engineer to attend and when I called today the agent’s ‘systems were down’. @HyperopticCS

  • devilliers762 Conrad (@devilliers762) reported

    @Hyperoptic Internet is down in our area. It should have been back up by now! What’s going?

  • ArtyNeBruh Arty(om) (@ArtyNeBruh) reported

    @SternabR6 If we are talking about home internet I am using Hyperoptic and never had issues with it so far.

  • ananthjk Ananth.J.K (@ananthjk) reported

    I was just told it not going to resolved for few more days. How is this okay? Even after the physical installation some of your system is preventing activation because of a small issue, which is causing delays for almost a week for customers. @Hyperoptic

  • BB23764309 B B (@BB23764309) reported

    Absolutely awful service from @Hyperoptic. After now 49 days of waiting for installation, I’ve just been told by one of their agents ‘all we can do is wait’. Terrible.

  • shannonagain58 Shannon 💙 (@shannonagain58) reported

    @Hyperoptic You've contacted us about a dozen times in the last two weeks about our broadband service. We've told you we're not interested but we keep getting calls. How can we get off your list for good?

  • JJamesyytheGOD James (@JJamesyytheGOD) reported

    Hyperoptic is pretty terrible smh

  • CGInfernoBlast Anderson (@CGInfernoBlast) reported

    BT Internet = **** Sky Internet = **** Community Fibre or Hyperoptic please hurry and come to my area. cba with these companies and their poor lines...

  • ananthjk Ananth.J.K (@ananthjk) reported

    @fergusguppy @Hyperoptic I have the same issue. Is this gna be hopeless? Should I start to check with other providers? @HyperopticCS

  • ladyjaney75 Jane Hawkes (@ladyjaney75) reported

    @jsjallen @HyperopticCS @Hyperoptic Hope they have offered appropriate recompense Joe for the reduced (crap) service.