Hyperoptic

Hyperoptic Outage Report in West Malling, Kent, England

No problems detected

If you are having issues, please submit a report below.

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in West Malling, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in West Malling, Kent, England 02/26/2026 09:20

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • HPP7Strat2 Stefan⁴⁴ (@HPP7Strat2) reported

    Patiently waiting for @Hyperoptic to become available in my area so I can leave @virginmedia . Them prices are too damn high 😒

  • alphapetergamma AlphaPeterGamma (@alphapetergamma) reported

    @Hyperoptic my internet has been down for about 9 hours. What gives?

  • cyberdyd Notreal (@cyberdyd) reported

    @HyperopticCS The internet has been down since Saturday in E14. How on earth is it possible? What kind of sick joke is this? I am working from home and I assume you won't pay me back the money I'll lose for NOT working. #hyperoptic #nointernet

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @nt00444 @Hyperoptic (cont.) your due compensation for the downtime of your service paid out to you in a form of a refund even if you were to cancel the service with us.

  • simon_p_cooper Simon (@simon_p_cooper) reported

    @WhichUK No, my broadband provider (@Hyperoptic) are brilliant and guarantee a fixed price for the whole term of each (2 year) contract. They even allow existing customers to take up new-customer offers mid-contract (subject to a new 2 year contract). Recommended.

  • benhubbard434 ben (@benhubbard434) reported

    @Hyperoptic how long until your restore service? It’s been 4 hours now

  • Merouac_ Merouac (@Merouac_) reported

    **** YOU @virginmedia SCUMMY KHUNTS. Upping my bill AGAIN!! £60/pmfor 350MG are you ******* insane?????? i can get a GIG from @Hyperoptic for £30/pm. Your getting yeeted and deleted mate. Suck a **** you scamming wankers.

  • Alex_K_Charm Alex K Charm (@Alex_K_Charm) reported

    @Hyperoptic Your wifi sucks you lier and fraud company who lie about their speed ! Utterly pathetic service, terrible and disgusting!!!!!!!

  • mct999 Matthew Thomson (@mct999) reported

    Finally had the fibre connected to my new house, just need @Hyperoptic customer service to enable the line. modem is showing link up so hopefully wont be long!!

  • hugosoul Hugo Soul (@hugosoul) reported

    @Hyperoptic having such a difficult time moving to you! Your map says we’re eligible, we’ve had sales leaflets through the door, but it’s impossible to sign up - and we’ve had conflicting responses from customer service. 1/2