Hyperoptic

Hyperoptic Outage Report in West Malling, Kent, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in West Malling, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in West Malling, Kent, England 12/10/2025 23:30

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (2%)

    E-mail (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • RobG_91_ RG (@RobG_91_) reported

    @Hyperoptic I have continuously tried reaching you to have your engineer remove his van from my driveway. My car is blocked in. I'm not a customer!!! It's been 3 hours. Your staff are unhelpful and quite frankly rude. A truly awful business!! Avoid at all costs.

  • chama98 Heavy Little Lights (@chama98) reported

    @virginmedia @richie_rich77 One of the reasons why I went with @Hyperoptic excellent service and customer care. See if its in your part of town. If Virgin are messing around cancel within the 14 day period.

  • IAmAGiantMonkey Matt Hughes (@IAmAGiantMonkey) reported

    @Hyperoptic Oh, FWIW, we’ve emailed and phoned several times. No-one ever seems sure what’s going on and we never actually get any answers.

  • ozkanbugra Bugra Ozkan (@ozkanbugra) reported

    @HyperopticCS I can't reach you by phone since yesterday, and no reply to my DMs either. @Hyperoptic is the worst internet service provider unfortunately, I regret that I changed my broadband.

  • Oluwxfemi Ragnar Lothbrok (@Oluwxfemi) reported

    @Hyperoptic why’s my internet down please??

  • TomPascoe_ Tom Pascoe (@TomPascoe_) reported

    So my landlord has sold my apartment and I have to move out... I just signed a new agreement with @Hyperoptic last month and now they want £500 to cancel it. May as well have gone to a casino and put it on red, what an absolute disgrace.

  • Coolio_Wolfus 🐺 Coolio Versipellis Wolfus 🐺 (@Coolio_Wolfus) reported

    @pcgamer Try having a UK #BT supposedly FTTC connection giving 0.2 mbps upload & being told on reporting it that the download speed is ok & I would be charged by #OpenReach if no fault found. It was so bad I couldn't even get my email, yet #BT said it was fine. Can't wait 4 @Hyperoptic

  • Mike_P_Williams Mike P Williams (@Mike_P_Williams) reported

    @Hyperoptic Hi, my broadband has been down since 7pm last night, what the heck is going on? Please DM me.

  • IAmAGiantMonkey Matt Hughes (@IAmAGiantMonkey) reported

    @Hyperoptic Genuinely unimpressed. Had a few issues with Sky and BT before but at times it genuinely feels like you want us to have to fight to be able to use you as our ISP. What kind of company finds an issue when installing something and rather than say anything, just leaves?

  • MattarOfFact 🌖 Patrão ⛓️🕸️ (@MattarOfFact) reported

    Avoid @Hyperoptic at all costs. Worst broadband I've ever had. @HyperopticCS I've been on hold for 20 minutes just trying to cancel this crap - can't even get that right.