Hyperoptic

Hyperoptic Outage Report in West Malling, Kent, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in West Malling, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in West Malling, Kent, England 02/27/2026 19:15

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • XInfiniteRickX The Infinite Rick (@XInfiniteRickX) reported

    @Hyperoptic I moved due to overpaying for poor performance. Not anymore! #10YearsOfHyperoptic

  • Abu_Haneefa2 Abu Haneefa (@Abu_Haneefa2) reported

    @Hyperoptic Been with Hyperoptic a long time now since they first launched. About 2 weeks ago renewed my contract for a further 2 years. Was told this is their best deal and they never go cheaper: £35pm for 1GBs. Now I see they're offering 1GBs for £20pm. So disappointed.

  • cockneyboy123 Jason Ratford (@cockneyboy123) reported

    @Hyperoptic I was with sky then EE nothing but problems for years,then along came hyperoptic had it nearly 2 years now and never had a problem or had any reason to contact them I would highly recommend Hyperoptic to any thinking of changing provider

  • sheilasmiller1 sheilasmiller (@sheilasmiller1) reported

    @HyperopticCS Very good customer support from Hyperoptic when I switched.

  • Simon_Lucy Simon_Lucy (@Simon_Lucy) reported

    @Hyperoptic As fibre is never likely to get to the house it doesn't really help.

  • seasaltclouds catniss | ~ ♡ ✧･ﾟ (@seasaltclouds) reported

    @HyperopticCS hi Hyperoptic, only getting speeds of 100mb despite being upgraded recently to 1GB... is there a problem where i live?! or is this just an instability thing?

  • richman14534732 rich man (@richman14534732) reported

    @Hyperoptic #10YearsOfHyperoptic Best broadband company and no issue since I have switched to this company 2years ago.

  • GeoffKennedy Geoff Kennedy (@GeoffKennedy) reported

    @Hyperoptic Because I was sick of paying for line rental that I never used! #10YearsOfHyperoptic

  • jon__jones Jon Jones (@jon__jones) reported

    @Hyperoptic The person that used to live here was on BT for some reason. Saw that Hyperoptic was available and the speed & customers service just cannot be beaten! Switched over straight away and have never regretted it. #10YearsOfHyperoptic

  • rishitank Rishi Tank (@rishitank) reported

    @Hyperoptic I switched due to quality customer service, reliability and speed!