Hyperoptic Outage Report in West Malling, Kent, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in West Malling, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (73%)
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Wi-fi (13%)
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Total Blackout (11%)
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E-mail (2%)
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TV (1%)
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Phone (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Sothcott
(@cfrewwwyhgtf) reported
@HyperopticCS @Hyperoptic been left with broken service for well over a month (issue effects an entire site) no support reply for over 12 days? Emails being ignored by your team
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lleigh
(@latishaleighx) reported
@Hyperoptic @HyperopticCS the worst experience so far with u and it’s been 2 days !!!!!
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Matthew C. Huntley
(@mchuntley) reported
@MikScarlet @flowergirl_lon @Hyperoptic Now that is how it is done! I am an IT worker, and my carrier provides great bandwidth, but they suck at customer service and notifications
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
@JustAnAntiDepp1 @Hyperoptic No, still not working for me
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Bianca Wessel
(@LittleScandi) reported
@Batteryhq @Hyperoptic Complete opposite experience. Placed order end of June. Have countless of emails, hours on chat and even an engineer ‘installing’, yet still no Wi-Fi. Their customer service team will notify the ‘advanced team’ every time. Not once have they contacted us to follow up the order.
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The Avatar
(@AvatarNino_) reported
@Hyperoptic offered me a plan making me switch from BT where I was getting 200mbps minimum and I’m now getting 14.4-16.5mbps when I was told I’d be getting 350-500mbps. I feel so scammed right now, was on hold for 45 minutes then they put the phone down.
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HyperopticCS
(@HyperopticCS) reported
@mangotango333 @Hyperoptic Lauren, we're sorry to see that you waited this long to speak to our support. We've just messaged you, so feel free to check it out anytime. Thanks.
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Bianca Wessel
(@LittleScandi) reported
@evyatron @HyperopticCS So kind of you taking the time to help! The cable is installed to outside our flat. Issue is, the last bit into our flat is what’s missing. Hyperoptic has not been very proactive in having it sorted. We are the one chasing, still investigating what the hold up is.😔
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Chris Sothcott
(@cfrewwwyhgtf) reported
@Hyperoptic @HyperopticCS I tried to raise an official complaint about the projected timescale to fix the ongoing issues, was told 10 working days for the complaint to be processed, it’s been over 10 working days and still being ignored by email
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MindSpeaks
(@The_MindSpeaks) reported
@Hyperoptic I just cannot believe i waited a month for you to send me a router, that still had not arrived, and when I called up, you offered me no reassurance! Nothing to keep me as a customer either! Awful experience! Never again!!