Hyperoptic Outage

@Hyperoptic @HyperopticCS internet is completely down in E9, Hackney. Are there outages in the area?

@TheGinasium @Tonysmini @MerlinFDC4 Are you absolutely sure it’s Openreach? There are many many fibre ‘alt nets’ like Virgin, CityFibre, Hyperoptic, Gigaclear etc. If it’s OR, they may have just installed it and it’s not enabled for orders yet. Speak to an ISP with a clue like AAISP or IDNet and they may help.

@Hyperoptic What is the point of this tweet? You are not expanding and you never come back to people subscribing. We will get to Mars before you reached decent coverage.

@HyperopticCS No reply to my DMs yet. 9 hours outage so far. Thanks hyperoptic

Hi @Hyperoptic usually you are fantastic at customer service; but I've been on hold for 52 minutes now and it was telling me where I was in the queue, but that seems to have stopped. Am I going to get through some time soon or am I just in limbo now? @HyperopticCS

@Hyperoptic Internet down in SE London, it has been 3 hours now, can we have an update?

@newsontheblock @Hyperoptic @ResiRichard Let's talk about corruption in property management and service charge accounts frauds...! It can be up to 60% service accounts costs build with fake/ invalid invoices and utter negligence of managing agents. We have system to tackle this, will government will listen??

@Hyperoptic told 3 weeks ago it would take 15 mins to set up wifi, 3 weeks later still not been able to- called 5 times today after chat said it was the only way to set up and unable to get through - sent an email to support 5 days ago no response - pls help to set up wifi

@HyperopticCS hi I’ve been calling custom service for ages. I set up a new contract in an apartment that already has hyperoptic but I was given no network name or password. I found the SSID on a booklet and that’s all I have

@Hyperoptic really disappointed with the services provided. It’s been 4 days and no one is able to activate my broadband connection. Customer care is clueless about the whole issue.

@Hyperoptic seems to a problem in Sutton.... Lamborn. Internet slow or not working

@Hyperoptic Hi, I am not able to connect to internet since morning. Neither am able to reach out on customer support, already on wait for past 30 mins. Could you please help asap ? Thanks

@Hyperoptic Internet has been down all morning. Area, CR0. Any update on the issue ?

@Hyperoptic long queues on the phone/chat. Service down in our area (SM1). Have a job interview on Teams later, any advice on the issue?

@Hyperoptic absolutely pointless. Service not working. Sat on hold 50 mins listening to music trying to resolve. You people know it’s 2021, right? And this shouldn’t happen anymore..! Why on earth didn’t I just go with @BTCare @BTGroup

Trying to get hold of @Hyperoptic because my WiFi’s been down for 2 hours isn’t exactly how I planned on spending my Saturday night

@Hyperoptic hi team, I had requested to be a champion to attain internet in my building.. which supposedly is available already but just not in my block.. been couple months but no engagement from your side yet.. pls help expedite!

@Hyperoptic why are Google services no longer working on your network? Everything was great until 3 days ago, now I can't even check Gmail, connect nest devices or use Google services and apps on your network. Get it sorted. And before you ask... Yes I've reset everything already

@studentbeans hi - the link for Hyperoptic doesn’t see to be working? Could you check if there is a problem generally? I’ve tried chrome snd safari - no way Jose.

@Hyperoptic EH7 outage since 12pm Working from home, not ideal. What is the issue?

@Dafydd_62 @Hyperoptic It's amazing how consistently awful telcos are (most anyway). You'd think that given all the negative feedback, one of them would step up and try to get it right.

@bhallums2 @Hyperoptic My company was going with BT and they said we had full coverage. Sadly they didn't bother to check our 5g,4g or even any signal in our office. We cancelled as it just didn't work. We decided to go with White Horse Telecom. Fab company.

@Dafydd_62 @Hyperoptic (I would say, when it works it's great and really fast - it's just such a bloody shame that their CS is such an awful experience).

@Dafydd_62 @Hyperoptic Aye, I believe that BT have teamed up with EE to cover their outages in the same way. The first time we got hot with a 24hour+ outage, I wasn't able to get the unlimited data, I resolved that as soon as I could and had to use it multiple times in 12 months.

@ajhall23 @Hyperoptic Has anybody got a Hyperoptic internet connection at the moment? Seems like they've just given up trying to provide a service of any sort (except posting memes on twitter of course)

@ashic @Hyperoptic At least it works for you, just wait until it doesn't. Response times, fix times and customer support all non-existent. Customer service is limited to sending memes.

@Hyperoptic my internet has been down since 4pm yesterday. Any idea when it will be back. I work from home so it’s kind of essential. L2 postcode.

10 weeks since to my escalation, 4 weeks since my follow up, zero response from @Hyperoptic! Service live in the block for over 12 weeks, with only a couple of apartments installed. Is this tweet enough to get a response, or is posting a review on @Trustpilot? #fibrebroadband

@argen I'd never heard of them until a letter through the door. Got excited, then nothing. Weirdly Hyperoptic also suggest service (and have fibre up the pole metres from my house) then haven't done anything either. They are all feeling out markets with disingenuous promises?

@Hyperoptic hi, I have just set up on your 500mps plan and it's struggling to get 70mps.... id been told on WiFi it would be 280mps and 480 on cable, please help!