Hyperoptic service status: outage reports and connection issues
Why is my Hyperoptic service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Problems in the last 24 hours
The graph below depicts the number of Hyperoptic reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
- Internet (66%)
- Wi-fi (17%)
- Total Blackout (16%)
- E-mail (1%)
Live Outage Map
The most recent Hyperoptic outage reports came from the following cities: London, Hackney, Northampton, Edinburgh, Manchester, Halifax, City of London, Bromley, Dublin, Harringay, Birmingham, Doncaster, Newham, Glasgow, and Croydon.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Wi-fi | 6 hours ago |
|
Hackney
|
Internet | 7 hours ago |
|
Hackney
|
Internet | 7 hours ago |
|
Hackney
|
Wi-fi | 20 hours ago |
|
London
|
Internet | 20 hours ago |
|
Northampton
|
Internet | 20 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Kurt Robson (@KurtRobsonn) reported@liam_richards @Hyperoptic Hahahah. Okay my customer service rep must’ve decided to give me the ultimate worst case scenario. Have a good week!
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Alex Tarrant (@AlexTarrant4) reported@Hyperoptic We’ve been without internet since Sunday and it’s now Tuesday evening. We’ve had to repeatedly call for updates, spend long periods on hold, and still have no clear explanation or resolution timeframe in W3 Area. Told engineers attended today but still no timeframe.
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SonicTheHaggis (@SonicTheHaggis) reported@Hyperoptic day 4 of no internet… WTF???
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Ryan 🤠 (@Slimothy_James) reportedIntermittent speeds as low as 0.35Kbps from @Hyperoptic for the last 3 weeks. Totally unusable service. Somehow the faster and more reliable of the two providers that actually cover my building so I can't switch, otherwise I would. Great job, guys.
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Greg Thomson (@gregthomson31) reportedanother hot day means @Hyperoptic is down again
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J Jack (@joyjack) reported@Hyperoptic What's the issue now? This is really tiring to deal with all it time. Please fix asap.
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stewart (@stewartone1) reported@Hyperoptic Any chance you guys can answer your phone line or chat or emails?!? Very poor customer service!!
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Olutayo Ojaokomo (@olutayo79) reported@hyperoptic I would like to know why you think I will pay £136.79 for a service you never rendered. Granted, you cut my service 2 weeks into an unpaid contract and I do owe you for that month. But why will you charge me for subsequent months knowing you never rendered any service to me? @Hyperoptic
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Twiggy (@heyimtwiggy) reported@EKOcasts @Hyperoptic hyperoptic are by far the worst broadband provider in terms of both user experience and customer service i have ever had the displeasure of being a customer of, i would have doubled my already exorbitant subscription to get away from them
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Unnat (@unnat_619) reportedCustomer support is equally frustrating. 1+ hour waits on calls, 30+ minute chat queues, then agents disappear for 5–7 minutes and the chat gets terminated if I'm inactive for 60 seconds. Poor performance, endless waiting, no resolution Customers deserve better #Hyperoptic
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Andrew Is Looking (@LookingAndrew) reported@Hyperoptic @Hyperoptic Seems like your company engineers are unable to connect people to your network. How & where do we send these boxes your not technical staff left behind. Shall we charge storage
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JollyLeaf (@Comik99) reported@Hyperoptic no internet service in SE7 7FS. Multiple households are reporting issue. Do you know anything about it?
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Alex Nixon (@alexnixon_uk) reportedNaively thought @Hyperoptic was a pretty cool but nope, you automatically roll onto a terrible value plan and are forced into a tedious back-and-forth chat with customer service to change. I'm sure it makes financial sense but man that's a scummy approach to making money
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Paul Thompson (@tommo_68) reported@Hyperoptic Wouldn't recommend signing up with Hyperoptic. When the internet is down, usually weekends their attitude is tough luck, we'll fix it during the working week. Had issues with this several times, so they cannot be bothered with customers Internet. Cannot work from home with them
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steven🐧 (@scarab999) reported@marcwalsh @Hyperoptic Yes, same. Drove me mad, now using a hotspot to do some work. There is no outage apparently in my area....
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Carolina (@caro_SpecialOne) reported@Hyperoptic no service, no one knows what is going on, no update, again terrible customer service
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Chris Brown (@chrisbrowndog) reported@Hyperoptic you really are a useless pile of ****. No WiFi for 4 days, endless time spent on the phone, idiot customer service
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Siddhant patni (@RafaSidwolf) reported@Hyperoptic Terrible service and terrible customer support. If you want stone age internet then look no further than Hyperoptic!
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Kurt Robson (@KurtRobsonn) reportedSo @Hyperoptic is down AGAIN in London. SORT IT OUT. Shouldn’t be paying this much for it to be going out every other week (currently position number 12 in queue though🤪)
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Tom (@TomXFD) reported@status_is_down 2 days without service - SW5 London. Terrible incident management by #hyperoptic No updates/comms whatsoever.
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karen thompson (@karenthompson52) reportedDisgusting service from @Hyperoptic which I had installed on Tuesday and still zero internet. No front door bell, lighting, heating, sound system etc. Spent hours on phone 3 times but apparently no engineers available and no idea how many days before they can get one WTAF?!
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JO (@Iijo__9) reported@Hyperoptic My router has had a red Internet light for over 3 hours. I’ve power-cycled it several times, but the Broadband light is green and the Internet light stays red.. could you help please?
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Lucy Ⓥ 🌱 (@lulu_veganx) reportedStill no service but Hyperoptic are in the area so I am hoping this will be resolved today. This is now day 7. Groundhog Day @Hyperoptic @donedgley1 @mariucha77
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Elizabeth (@Elizabe80680425) reported@gunjanarora001 @Hyperoptic Yes it’s down many places
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Stu (@subzee_) reportedHyperoptic is down 👍
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Dan🥷 (@_DanJbh) reported@Simon_Coates @Simon_Whale @virginmedia Pay £20 a month for Hyperoptic and I get 1gb up and down.
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🏳️🌈 Gavin Barrie 🏳️🌈 &✂️TQ+ (@jammach) reported@AussieBromo I pay £35 in Scotland for 1gig down / 1gig Up from Hyperoptic. Your costs and speeds are shocking.
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Chad West (@ChadWestTweets) reportedJust had @Hyperoptic installed last week. It randomly stopped working, apparently due to bad wiring The next engineer available is in six days Dog **** company, avoid
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Envel (@Envel18) reported@Hyperoptic Reported a broadband fault on Friday. 500 Mbps package, but only 17–70 Mbps download while upload remains around 500 Mbps. Ticket open, no update from Technical Support, and unable to reach support by phone. Please DM me.
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Davdra (@pdavdra) reported@Hyperoptic why do you insist on doing your maintenance work during working hours? Causes major issues with working arrangements!