Hyperoptic Outage Report
Why is my Hyperoptic service not working?
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If you are having issues, please submit a report below.
Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Hyperoptic reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Hyperoptic compensate me for the outage?
The recent Hyperoptic outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Hyperoptic if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Hyperoptic has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (76%)
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Total Blackout (13%)
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Wi-fi (8%)
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E-mail (2%)
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Phone (1%)
Live Outage Map
The most recent Hyperoptic outage reports came from the following cities: Glasgow, London, Hackney, Southwark, Newham, City of London, Barnet, Bristol, City of Westminster, Ealing, Manchester, Lewisham, Holborn, Paddington and Edinburgh.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
Internet | |
| Glasgow |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Hackney |
Internet | |
| Southwark |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Rishi Tank
(@rishitank) reported
@Hyperoptic I switched due to quality customer service, reliability and speed!
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Adam Robert Herriott
(@AdamHerriott) reported
@Hyperoptic #10YearsOfHyperoptic switched due to other providers having a patchy service and with working from home I needed a reliable fast Internet access. Never had a problem since switching!
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Shueb
(@Shueb101) reported
@Hyperoptic Best fibreoptic broadband i have had since leaving sky broadband. Competitive price, no connection issues, no dropouts, multiple devices connected on the go 👍 been with them for 4 years now!! #10YearsOfHyperoptic
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Ivan Dudak
(@IvanDudak) reported
@Hyperoptic Much better service than other broadband supplier for better price and internet connection is much more stable in our area! #10YearsOfHyperoptic
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Danielle-Jade Neil
(@DanielleJade89) reported
@Hyperoptic Lots of other supplies couldn’t supply to my building without installing lots of wires - you guys just put a box in my cupboard and had no problems for over 3 years #10YearsOfHyperoptic
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Jay Smith
(@DragonWolf5589) reported
@Hyperoptic I switched to hyperoptic as my Internet used to go down whenever anyone used the lift. It was atrocious to deal with it. hyperoptic has been super reliable and great customer service! (to point I don't want to move home UNLESS it has hyperoptic!) #10YearsOfHyperoptic
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Jake Stoodley
(@J_Stoodley) reported
@Hyperoptic Intedibly competitively priced and once set up, no connectivity or drop out issue occurred to date. Hopefully never have to switch again #10YearsOfHyperoptic
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Baddy60
(@Baddy60) reported
@Hyperoptic Flexible and super fast broadband that just works. Couldn't have asked for a better service :)
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Steve Rogers
(@Gadget333) reported
@Hyperoptic I switched because at the time our only option was BT Broadband, and the the service rarely performed at the quoted speed, but worse, went down so frequently that it made working from home a real chore. Hyperoptic ticks all the boxes
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Jay Smith
(@DragonWolf5589) reported
@Hyperoptic I switched to hyperoptic as my buildings phone cables kept breaking whenever anyone used the lift. And companies were atrocious to deal with. hyperoptic has been super reliable and speedy and great customer service! (to point I don't want to move home UNLESS it has hyperoptic!)
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Jon Jones
(@jon__jones) reported
@Hyperoptic The person that used to live here was on BT for some reason. Saw that Hyperoptic was available and the speed & customers service just cannot be beaten! Switched over straight away.
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David Hudson
(@horacekippers) reported
@Hyperoptic World class product and customer service...that's all you need to know.
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Fred ★_ürvenich
(@fredburvenich) reported
@Hyperoptic Totally recommend this service! Its independent from other LLU services, am an ex BT engineer so trust me! Million times more reliable!
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sheilasmiller
(@sheilasmiller1) reported
Very good customer support and service. Well done Hyperoptic.#10YearsOfHyperoptic
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Scott Velleman
(@scottvelleman) reported
@Hyperoptic I switched to Hyperoptic when Sky put up their broadband prices. Hyperoptic offered the best speed for the price and I haven't regretted moving once. The service is really reliable and customer service is great.
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Matthew Wilson
(@Yellerbelly01) reported
@Hyperoptic The full package; speed, reliability and customer service #10YearsOfHyperoptic
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Charlotte WEAR A MASK Yuen
(@charlotteyuen) reported
@Hyperoptic Fast, reliable broadband and decent customer service - a happy customer! #10YearsOfHyperoptic
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Abu Haneefa
(@Abu_Haneefa2) reported
@Hyperoptic Been with Hyperoptic a long time now since they first launched. About 2 weeks ago renewed my contract for a further 2 years. Was told this is their best deal and they never go cheaper: £35pm for 1GBs. Now I see they're offering 1GBs for £20pm. So disappointed.
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Rishi Tank
(@rishitank) reported
@Hyperoptic I switched due to quality customer service, reliability and speed! #10YearsOfHyperoptic
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rich man
(@richman14534732) reported
@Hyperoptic #10YearsOfHyperoptic Best broadband company and no issue since I have switched to this company 2years ago.
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Crypto Follower
(@CryptoF32296791) reported
@Hyperoptic Hyperoptic was already in place when I moved. Since then Virgin media have attempted to sway me, however I'll stay loyal to Hyperoptic as they're very well priced with astounding customer service. 1 full year with them and not a single outage. #10YearsOfHyperoptic
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Geoff Kennedy
(@GeoffKennedy) reported
@Hyperoptic Because I was sick of paying for line rental that I never used! #10YearsOfHyperoptic
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sheilasmiller
(@sheilasmiller1) reported
@Hyperoptic Very good customer support since I switched.
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catniss | ~ ♡ ✧･ﾟ
(@seasaltclouds) reported
@HyperopticCS hi Hyperoptic, only getting speeds of 100mb despite being upgraded recently to 1GB... is there a problem where i live?! or is this just an instability thing?
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Lord Chay
(@Chayification) reported
@Hyperoptic I switched to you after spending years trying to a persuade a building I lived in to get your services, ended up buying a house, opened a cupboard and saw your router… I’ve never signed up to an internet provider so fast and been so happy with the service! #10YearsOfHyperoptic
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Jon Jones
(@jon__jones) reported
@Hyperoptic The person that used to live here was on BT for some reason. Saw that Hyperoptic was available and the speed & customers service just cannot be beaten! Switched over straight away and have never regretted it. #10YearsOfHyperoptic
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The Infinite Rick
(@XInfiniteRickX) reported
@Hyperoptic I moved due to overpaying for poor performance. Not anymore! #10YearsOfHyperoptic
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Jason Ratford
(@cockneyboy123) reported
@Hyperoptic I was with sky then EE nothing but problems for years,then along came hyperoptic had it nearly 2 years now and never had a problem or had any reason to contact them I would highly recommend Hyperoptic to any thinking of changing provider
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Simon_Lucy
(@Simon_Lucy) reported
@Hyperoptic As fibre is never likely to get to the house it doesn't really help.
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sheilasmiller
(@sheilasmiller1) reported
@HyperopticCS Very good customer support from Hyperoptic when I switched.