Hyperoptic Outage Report
Why is my Hyperoptic service not working?
No problems detected
If you are having issues, please submit a report below.
Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Hyperoptic reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Hyperoptic compensate me for the outage?
The recent Hyperoptic outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Hyperoptic if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Hyperoptic has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
-
Internet (74%)
-
Total Blackout (12%)
-
Wi-fi (10%)
-
E-mail (4%)
-
TV (%)
-
Phone (%)
Live Outage Map
The most recent Hyperoptic outage reports came from the following cities: Kettering, Slough, Camden Town, London, Enfield Town, Croydon, Manchester, Wembley, Lewisham, Mitcham, Birmingham, Newcastle upon Tyne, Ealing, Harringay and Tower Hamlets.
| City | Problem Type | Report Time |
|---|---|---|
 Kettering |
Internet | |
| Slough |
Internet | |
| Camden Town |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| Enfield Town |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
-
Paul Thompson
(@tommo_68) reported
@Hyperoptic Warning to potential customers. Service has been down from 13:30 11th June and they can't access the equipment to even investigate the problem until Monday 14th June. If you rely on connection, these are not an option I'd recommend
-
Peter
(@peterwroot) reported
@Hyperoptic @HyperopticCS Woke up this morning and my internet is down, no link light on my router and it's not getting an address from DHCP. On the phone to your CS line now but I'm on hold.
-
Dhrumil maniyar
(@dhrumilmaniyar) reported
@Hyperoptic An engineer visit ws scheduled today 2 fix our broadbnd issue & nobody showed up. The visit ws cancelld & no communicatn about dis until I askd customer service. It's been 2 days without broadband service. Next visit is now after 2 more days. Unhappy with the service!
-
Paul Thompson
(@tommo_68) reported
@Hyperoptic Again, anyone using another ISP. Internet failure from 13:30 11th June. Just got off the phone as engineers claiming tried yesterday but didn't turn up. Claiming damage to cabinet today and at my block trying to fix it but wasn't here.
-
Benjamin Houy
(@BenjaminHouy) reported
@Kirsty_Hulse @zigojacko @TalkTalk I wish I could go back to Hyperoptic! So much faster and cheaper. And as far as I know they don’t harass people who cancel.
-
axdddm
(@axddm) reported
@Hyperoptic We have no service since yesterday evening in the Maidenhill area G77, when is service likely to be restored ? I have seen no updates since the outage began...
-
Paul Thompson
(@tommo_68) reported
@Hyperoptic Awful service when things go wrong. Don't touch them. Others may be slower but never had this sort of problem elsewhere
-
Paul Thompson
(@tommo_68) reported
@Hyperoptic @EURO2020 Only winner is people with another ISP. Advised after a 5+ hour outage that it is fixed but still no Internet. Staff lie and are rude. Okay as long as you don't need to contact customer services and there is no service outage
-
jack bedeman
(@brothersbedeman) reported
4 weeks and still no internet or even a timeframe for resolution. Not what I was expecting from @Hyperoptic . Any chance of a plan? #workingfromhome #publichealth during a pandemic…painful
-
Diego Elio Pettenò
(@flameeyes) reported
@Fastmail did you by any chance take down access a little more widely than you planned? I can't seem to access you from @Hyperoptic — works fine from O2.
-
Paul Thompson
(@tommo_68) reported
@Hyperoptic Still no Internet and no advice on what is happening, or when the service should be restored.
-
Vidya
(@vidyamacleod) reported
@Hyperoptic I am in postcode RG6 1. Hyper optic has begun finer installation a while ago. Can you please give me an ETA on when I can become your customer finally?
-
Nicholas Humfrey
(@njh) reported
@ZenInternetHelp That will be why I couldn’t get it to work then! Lots of other ISPs now have IPv6 enabled by default (eg BT, Sky, Hyperoptic, AAISP). Why not Zen? I’m sure someone could help, if you are having difficulty with something? cc @UKIPv6Council
-
Liam
(@liambarker) reported
@jacobjtcoley @virginmedia Poor customer service was the reason I left. Can you get hyperoptic in your area? They’ve been great
-
Paul Thompson
(@tommo_68) reported
@HyperopticCS Would not recommend Hyperoptic. Where there are problems, trying to find out when the Internet will work again is a nightmare. Age on phone holding and cannot offer timeframes when it will be repaired
-
Sean Newhouse
(@Sean_Newhouse) reported
@Hyperoptic It's now been over 5 weeks since you sent the wrong engineer to install my broadband, and you still haven't rescheduled the appointment or even given any real explanation as to why you haven't done so. What gives? Will I ever get service? #WFH #CustomerService
-
Paul Thompson
(@tommo_68) reported
@Hyperoptic Our Internet has been down since 13:30 11th June. Engineering finally turned up at 18:30 12th June and now needs to be fixed at another location. If Hyperoptic had taken action yesterday it might have been sorted by now. Appalling services. Don't touch them
-
Bnd
(@Bnd14860104) reported
@Hyperoptic More than one month I’m waiting for the installation. Bad service!
-
Rob Morris
(@lemonfreshrob) reported
@PositiveLad @Hyperoptic @virginmedia And when I do speak to someone I get the same script, the same assumption it's a problem with my setup, which always proves never to be the case. (FFS I used to work in support. Do they think it never occurred to turn it off and on again?)
-
axdddm
(@axddm) reported
@HyperopticCS @Hyperoptic We have no service since yesterday evening in the Maidenhill area G77, when is service likely to be restored ? I have seen no updates since the outage began...
-
Paul Thompson
(@tommo_68) reported
@Hyperoptic Internet down. No advice of the failure and still down from 13:30 11th June. Appalling customer services and no details of how long it will be down. Awfully poor customer services when there is a problem
-
Yusuf Miah
(@YusufMi49118545) reported
Someone from hyperoptic is meant to call but still hasnt regarding my 1gb speed issues. I feel I should be compensated. @Hyperoptic @HyperopticCS
-
Kittyheaven
(@chibiminion) reported
@CCriadoPerez @bt_uk Lots of people recommended Zen and they have been very helpful. If it’s full fibre then the others we talked to were giganet and hyperoptic I think. Both Zen and Giganet were able to get a connection issue sorted very quickly when BT just shrugged.
-
Josie Warden
(@Josie_Warden) reported
@Hyperoptic we’re having problems in SE5. Are there any issues you’re aware of?
-
Rob Morris
(@lemonfreshrob) reported
@PositiveLad @Hyperoptic @virginmedia Interesting. Seriously will consider it and Vodafone 5G as well (they're my mobile provider so may make savings). I just can't stand the frequent outages and inability to speak to people when there's an issue.
-
Paul Thompson
(@tommo_68) reported
@Hyperoptic @EURO2020 When they have service problems the customer services are hopeless
-
SazSpeaks
(@Trouble1986) reported
@YusufMi49118545 @Hyperoptic Diabolical….the worst
-
Jacobs Basil The Third (III) 🤙🏾
(@bjacobs14) reported
@HyperopticCS @Hyperoptic my internet has been down for over an hour now and I have been on hold for a while on the phone trying to connect to an agent I can speak to, to resolve this issue.
-
Paul Thompson
(@tommo_68) reported
@HyperopticCS No Internet since 11th June 13:30 & conflicting information from Hyperoptic. Seems they cannot access equipment as council owned. Seems unless Internet goes down Mon to Fri during office hours the can't fix it.
-
Ross Manson
(@RossManson1) reported
@hyperoptic internet down in Newton Mearns. When’s it likely to be back?