Hyperoptic Outage Report
Why is my Hyperoptic service not working?
No problems detected
If you are having issues, please submit a report below.
Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Hyperoptic reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Hyperoptic compensate me for the outage?
The recent Hyperoptic outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Hyperoptic if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Hyperoptic has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (67%)
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Wi-fi (16%)
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Total Blackout (14%)
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E-mail (3%)
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TV (%)
Live Outage Map
The most recent Hyperoptic outage reports came from the following cities: Amersham, London, Southwark, Fulham, Ealing, Hackney, Bristol, City of Westminster, Kettering, Watford, Tower Hamlets, Warrington, Birmingham, Nottingham and Leyton.
| City | Problem Type | Report Time |
|---|---|---|
 Amersham |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Southwark |
Internet | |
| Fulham |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Srikanth Padmanabhan
(@chikku6) reported
@Hyperoptic is there an outage in south quay area in London? Internet has been down all morning and just waited for about 30 mins calling your customer service number and waiting for someone to pick up
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Juan Señor Dullard
(@MrSnoreBore) reported
@Hyperoptic I was tired of being stuck in the slow lane with BT "Superfast" Broadband. So I decided to switch to Hyperoptic Gigabit Broadband. Six months later - I feel like an Internet VIP. Best decision ever. #10YearsOfHyperoptic
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Toby Holleran
(@TobyHolleran) reported
@OpenMindMH You can Google how to connect to your router and see what happens if you change it (I tend to go for Channel 11 for reasons I'm not entirely sure of). You might be lucky and your place could be connected to a full fibre provider (like CityFibre/G.Network/Hyperoptic) also 👀
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Coach Kybet
(@CoachKybet) reported
Damn, ping dropped from 45 to 25, still going to miss my 12 ping with Hyperoptic though
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Tom mckee
(@tommc10) reported
@Hyperoptic Not for me 👍🏻 took 3 months and 4 visits & still never managed to do it. Was forced to cancel.
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Srikanth Padmanabhan
(@chikku6) reported
@HyperopticCS is there an outage in south quay, Canary Wharf? We have lost internet all morning and have been on the phone waiting for one of your cs agents to pick up and speak. @Hyperoptic
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Jennie Rae
(@JRaeChutes) reported
@Hyperoptic have the slowest customer service I’ve ever experienced. Been trying for almost a month to sort internet with no avail: avoid.
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Jo Stone
(@Jo13Stone) reported
@Hyperoptic yet again no damn Internet. We've had nowt but aggro since switching from Sky. Taking money from the bank before our account had even been activated, low wifi speeds, very poor connection (if & when it works). I bet u don't refund us for the days we are without WiFi?
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Matthew Crosby
(@MatthewCrosby1) reported
@Hyperoptic is the service down in Victoria?
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Konstantinos Tsakoumis
(@KTsakoumis) reported
@Hyperoptic I registered interest and switched to Hyperoptic as soon as it became available in the building. It is the fastest and most reliable internet service! #10YearsOfHyperoptic
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Electric Eagle (Alec Leamas)
(@AlecElectric) reported
@Hyperoptic Dudes! How am I meant to watch Married at First Sight Australia if my internet is down. This is likely to be a breach of my human rights. Please fix the problem!
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Filip Kasprzyk
(@FilipKasprzyk_) reported
@Hyperoptic From April this year,Im trying to get your broadband installed.I've been told, that some cable is missing and has to be installed. I've been asking so many times that I lost count. My neighbours living above me has hyperoptic broadband working. Is anybody able help ?
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Dating Guide For Men
(@DatingGuideFor1) reported
@Hyperoptic hello is internet in Croydon down? Been like that since 9am ish today. When is it going to be fixed?
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Everlasting Snow
(@natsunoyuuutsu) reported
@Hyperoptic @HyperopticCS outage at west hendon since midnight anybody looking into it pls?
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Ethan mayer
(@Ethanmayer1) reported
@Hyperoptic Am still waiting for you guys to come to my house but you are making progress. Can't Wait to get rid of Virgin Media. The thing I want the most is 1gbp/s UPLOAD!!! I have already referred 3 people to your service. Hopefully by end of next year I can get Hyperoptic!!!
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PsyQo Gibzy
(@qtgibzy) reported
@Rebbsy_ @Hyperoptic I’ve never even hard of this company before
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Olivia C
(@OliviaC1303) reported
@Hyperoptic No phone line needed, BIG plus ✅ No issues ever #10yearsofhyperoptic
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Ayub
(@AyubMiah_) reported
@Hyperoptic @HyperopticCS please chekc dm again the internet has gone down again after being told by a agent on the phon it won’t. Not really happy since I’m working from home…
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Andrew Hodgson
(@adhodgson) reported
Any Hyperoptic customers who upgraded their service lose IPV6 connectivity on their own kit? Using Unifi Dream machine and all was fine until service upgraded to 500MBPs. Have opened case but want to resolve on my own if I can.
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Commodity Hunter #MBGA
(@BermudaBat) reported
@Hyperoptic Everyone knows you want to attract new customers with good deals, but why treat customers you have to price hike, to pay for the new customers 🤔 Yes, you're a good service, only one blip this year, when Isleworth fire happened.
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David Evans
(@Arkayla88) reported
@seiibutsu Hyperoptic. Been on the gigabit life for about 18 months, problem is I can never go back now I've had the gooood internet
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Filip Kasprzyk
(@FilipKasprzyk_) reported
@HyperopticCS From April this year,Im trying to get your broadband installed.I've been told, that some cable is missing and has to be installed.I've been asking so many times that I lost count. My neighbours living above me has hyperoptic broadband working. Is anybody able help ?
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RTW 🏃🏼🚴🏼 🌍
(@RichTWarms) reported
@HyperopticCS @craig99mac Now 2 weeks since botched installation, which means still can't open my fusebox, still have messed up hole in wall, still have broken mirror & dust/filler not cleaned up, nowhere near speed promised for £. Still no proper response. Next step will be to contact @Ofcom #hyperoptic
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Bloody Scandal
(@bloody_scandal) reported
@Hyperoptic I switched to Hyperoptic because I was stuck in the Stone Age with ADSL+ from BT and couldn’t even stream a 4K movie from @AppleTV it was so slow! I was stuck like this for years until, finally, my building got Hyperoptic&my broadband speeds finally took off.
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Miguel Afonso
(@Facakente) reported
@HyperopticCS @Hyperoptic a truly disaster , more than 12h to resolve issue ongoing , no updates about current outage or any eta for then this will be resolved, several chats and no feedback either . ****** service / provider , not reliable at all
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Commodity Hunter #MBGA
(@BermudaBat) reported
@HyperopticCS @Hyperoptic Not up for renewal until June 2022, but am looking at non-landline providers. Already told your team, I won't accept a automatic renewal. You're a good company, one criticising point, when things fail beyond your control, you don't send out messages, to explain what's happened.
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SM
(@sm00055) reported
@Hyperoptic is down in Greater London. Don't know why but they're investigating. Hopefully they will update here ...
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Bilboul
(@Bilboul) reported
@Hyperoptic The only 1GB service in my area and it turned out to be pretty good.
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Rebbs #ll
(@Rebbsy_) reported
@Hyperoptic good service man! Thanks for ruining my weekend 👍👍👍
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john charles
(@johncharles247) reported
@HyperopticCS no internet in London and I keep getting kicked out of waiting list for customer service! So glad I joined hyperoptic under 1 month ago…!