Hyperoptic Outage Report
Why is my Hyperoptic service not working?
No problems detected
If you are having issues, please submit a report below.
Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Hyperoptic reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Hyperoptic compensate me for the outage?
The recent Hyperoptic outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Hyperoptic if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Hyperoptic has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (73%)
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Total Blackout (13%)
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Wi-fi (11%)
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E-mail (2%)
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TV (1%)
Live Outage Map
The most recent Hyperoptic outage reports came from the following cities: Tower Hamlets, London, Poplar, Bradford, Croydon, Glasgow, Greater London, Dublin, Ilkeston, City of Westminster, Bristol, Swindon, Birmingham, Batley and St Albans.
| City | Problem Type | Report Time |
|---|---|---|
 Tower Hamlets |
Internet | |
| London |
Internet | |
| Poplar |
Internet | |
| London |
Internet | |
| Bradford |
Internet | |
| Croydon |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Nick
(@LostMyAccount9) reported
@MrTouchscreen @Hyperoptic They are great mate. Been with them for over a year, they reward loyalty and customer service if you have an issue is extremely good
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Scott
(@oElevenn) reported
@EmiliaRxse all openreach all same lines, you just pay for customer service. unless its virgin or hyperoptic and they use there own cable exchanges
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Luke
(@tupacsnan) reported
@Hyperoptic internet down (again). Any guesses when it’ll be fixed?
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Cladding Justice
(@JusticeCladding) reported
@Hyperoptic very unhappy today about planned service disruption of broadband during the main business hours while many people are working from home. Insufficient notice and/or confusing notice was given. Customer service that is unable to provide any help whatsoever!
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Antony Smith
(@antony_j_smith) reported
@Hyperoptic hi, I'm on the man co of our building and I was in communication with someone who's now left, emails just bounce back. I contacted you using the form and no one has replied. Could you help please?
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D Basic
(@DBasic17) reported
@Hyperoptic down again...
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John Charles Bayliss
(@JohnCBayliss) reported
@NewhamWellness @Hyperoptic Argh this is why I can’t work - didn’t get this email as my landlord is the customer. Utterly ridiculous….
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SHARKY
(@sharky000) reported
@Hyperoptic My brodband has been down all morning and still down. I called your customer service number and have been told its not going to resolved until tomorrow. Great thanks for spoiling my weekend. Can't wait for my contract to finish.
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Coach Kybet
(@CoachKybet) reported
@RhaelCasts I have Hyperoptic currently, I have to leave them because they're not available in the area im moving to, its pain trust me, currently get like 1gbps for around ~£45 but its never gone down on me once in 2 years, virgin ~£62 same thing but ill lose my mind if it drops at bad time
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Rachel Connolly
(@RachelConnoll14) reported
@Stephanopolus Hyperoptic if they do your building. Honestly amazing, so cheap and any time we have had an issue it's sorted instantly
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Connor McLarnon
(@MclarnonConnor) reported
@Toffe3m4n @Hyperoptic Having same issue in Liverpool
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!
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Peter Holden
(@PeterHolden_) reported
@wildlime @flibblesan @Hyperoptic Pfft. We have crap 5g signal as well. #Screwed and no pickle network either.
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Murty 🇹🇷
(@MunchWithMurty) reported
Ok Virgin media. Its been a pleasure, but you man are bumping it like crazy and now that hyperoptic broadband has reached me, I dont need to pay such stupid amounts
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Commodity Hunter #MBGA
(@BermudaBat) reported
@Hyperoptic when will my broadband services come back, having to use my mobile phone data & phone to communicate with you.. yes have DM you, fed up with this, 8:20am Sunday it went down & still not working!!
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Jacobo Álvarez
(@jacoboalvarezzz) reported
.@Hyperoptic @HyperopticCS Appalling support and treat from you today. I cannot believe this is how you service your customers.
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Peter Holden
(@PeterHolden_) reported
@wildlime @flibblesan @Hyperoptic Same issue, can't get full fibre
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Abhishek Acharya
(@kalpavrukshcap) reported
@SuspiciousPleb @JKempEnergy Interesting. I thought the London fiber market was super competitive, i.e. extremely lucrative for consumers. I know Hyperoptic focus primarily on Multi dwelling units. Communityfiber/G.Network any better among the altnets?
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Nick Hulin
(@NickHulin) reported
@HyperopticCS Internet down. When will the internet network be available in the TW8 area? #Hyperoptic
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Nene leakes Stan account
(@girllikeanu) reported
I’ve had hyperoptic Wi-Fi in my flat for the last 5 months and I’ve had no issues at all. Anyone on sky needs to move asap because we were suffering for no reason!
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Ethan Gilmore
(@EthanGi04632168) reported
@Hyperoptic internet has been down since 1.30 any ideas when this will be fixed?
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LD Apartments
(@LisboaDomus) reported
@Hyperoptic my internet is still down for more than 2 days now can you please provide an update by when the issue will be fixed ?
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rahel chowdhury
(@delwarhuss) reported
@Hyperoptic **** service getting from there installation team .it's has been 4 weeks no response from there side.
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Nick Broadhurst
(@Toffe3m4n) reported
from
Liverpool, England
@Hyperoptic Afternoon. Broadband service has been down for the last 10-15 minutes in Liverpool - are there issues currently?
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Kconjog
(@KconjogTTV) reported
@EmiliaRxse Have you looked into hyperoptic? I get 1 GB up and down
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Per Hansen
(@per_hansen) reported
@Hyperoptic I'm with these guys and it's been really good so far. They know how to run an IP network, downtime has been minimal (usually only their transparent caches) and performance is great. Upgrades have been easy and I have never had to contact them about a fault.
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John Kemp
(@JKempEnergy) reported
@oiltraderlondon There are a small number of inner urban blackspots - too urban to qualify for subsidies for broadband rollout - but with antiquated infrastructure NONE of the providers have bothered to upgrade. BT, Virgin, Hyperoptic etc have ALL failed to offer better service in the blackspots
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Cladding Justice
(@JusticeCladding) reported
@Hyperoptic Very unhappy today with @Hyperoptic service today following planned service disruption in the middle of working day when many still work from home. Insufficient notice was provided and a customer service that has no means of helping. Hours of working time lost due to bad planning
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Tom mckee
(@tommc10) reported
@HyperopticCS Hey Hyperoptic, you said this on trust pilot and then you never investigated nor contacted me ! We can talk here !
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Gaynor Gillespie
(@GillespieGayno1) reported
@Hyperoptic please answer the phone on your so called 24 hour support service, internet down again