Hyperoptic Outage Report
Why is my Hyperoptic service not working?
No problems detected
If you are having issues, please submit a report below.
Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Hyperoptic reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Hyperoptic compensate me for the outage?
The recent Hyperoptic outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Hyperoptic if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Hyperoptic has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (74%)
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Total Blackout (13%)
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Wi-fi (10%)
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E-mail (3%)
Live Outage Map
The most recent Hyperoptic outage reports came from the following cities: Islington, London, Bristol, Southwark, Caterham, Hammersmith, Batley, Croydon, Bromley, Cardiff, Paddington, Hackney, Newham, Birmingham and Fulham.
| City | Problem Type | Report Time |
|---|---|---|
 Islington |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Bristol |
Internet | |
| London |
Internet | |
| Southwark |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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CxArk 愛
(@ArkSenju) reported
There’s no way our internet is the only one to be down right? @Hyperoptic
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HADEN.
(@ThisIsHaden) reported
@The_MLane @Hyperoptic Wired directly to router, 15m CAT6. Via Wi-Fi is approx 600 up/down. Powerline TPLink1200 renders about 300Mbps which tbh with Powerline, doesn't surprise me!
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Mayur Shah
(@mayursha) reported
@Hyperoptic No service on Christmas Day at TW7 is very dissapointing. Thanks for ruining our party last evening. Can we expect someone to 1. Fix the issue asap 2. Look at why it is so frequent now, several outages in a month is not acceptable. @HyperopticCEO @Hyperoptic #HyperOptic
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matthew newell
(@faintmatthew) reported
@Hyperoptic any internet service outages in se22? Wifi connected, service connected, but no internet
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Henry Tobias Jones
(@henrytojones) reported
.@Hyperoptic broadband down and lying about repairs to their service. Been on hold for hours and then the staff just hang up on you when they get bored. No internet for Xmas.
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James Barber
(@JamesJBarber) reported
Day 2. Power outage still not fixed @Hyperoptic. Can’t work from home anymore, can’t watch my favourite TV shows on my Apple TV. Seriously thinking of cancelling my subscription. Customer service has been so poor! Think twice before you sign up to #hyperoptic #outage #wifi
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R
(@AlphaRichard) reported
For what it's worth @Hyperoptic broadband are a mess. Their customer service is stuck behind script-based responses, and out-dated notions of "compensation". Wasted a month (so far) offline, paying for services I can't use, a cost Hyperoptic demonstrably don't care about. Ugh!
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Andrew Brooks
(@taxbod) reported
.@Hyperoptic your service is barely “Virgin” level at the best of times. It’s non-existent presently.
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Andrew Brooks
(@taxbod) reported
@Hyperoptic I would do. Except your service isn’t working.
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BDMonopoly
(@BdMonopoly) reported
@Hyperoptic what is going on? My internet has been down for days.. what a way to ruin the holidays 👎🏽
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Ulker Hassan
(@UlkerHassan) reported
@Hyperoptic is there any update on the outage in SE22???
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💸
(@guapmamiii) reported
@Mikey283E @Hyperoptic Omfg what ******** 😭
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Ulker Hassan
(@UlkerHassan) reported
@Hyperoptic Any idea when service will be back in Se22? Internet been out all day!
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Eslam Yousri
(@eyousri) reported
@Hyperoptic @HyperopticCS @HyperopticBuild there is outage in our area for five days and the company just did could not fix the issue till now!!!! What a nightmare !!!! East Dulwich SE22
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Pedro Soares
(@psphotouk) reported
@Hyperoptic Lovely post although your services are down till at least this evening, with working from home this morning and try get things done before this evening without your services it is not good 😩 😡
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Merry Jhinxxmas
(@_Jhinxx) reported
@dyarikku @virginmedia Honestly Virgin is so bad. I'm on it too. Is hyperoptic available in your area? It's much better AND cheaper
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Ryan Tam
(@ryantam626) reported
@Hyperoptic Ditto on losing Internet access. Speaking with customer service ain't going to fix the issue. Have lost access twice in the span of two weeks, so think twice before committing.
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Chetan Upadhyay
(@aafaak) reported
Check out my speedtest pathetic results! **96.5Mbps down** and 502.1 Mbps up for 500Mbps plan, Complaint raised (1993623) on 8th Dec and still waiting for resolution. Now I don't think this year it will be handled. :( @HyperopticCS @Hyperoptic
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James FS
(@JamesFS15) reported
@Hyperoptic approaching 18 hours since last evening when Hyperoptic service went DOWN, and thus is been very quiet with NO internet and NO sign of them fixing this! Just saying sorry, sorry, sorry which costs then nothing!
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Henry Tobias Jones
(@henrytojones) reported
@Hyperoptic Frozen your service too? I haven’t had internet for days over Xmas.
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Vincenzo Fichera
(@picarotti94) reported
@HyperopticCS @Hyperoptic Technician been trying to fix the issue since 11:30 YESTERDAY and it's been more than 24h and still no internet in SE22. Spoke 4 times with customer service and all they're good for is hanging up the phone when they don't know what to say. SORT IT OUT!
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Eslam Yousri
(@eyousri) reported
@Hyperoptic Our area do not have internet for 5 days. And your team can not fix the issue till now. What a nightmare service.
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James Barber
(@JamesJBarber) reported
Wow. It’s been an entire day of a power outage and my wi-fi still isn’t working. Sort it out @Hyperoptic. This is not acceptable #hyperoptic
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Beetle_juice
(@O4NIA_Liv) reported
@HyperopticCS ,@Hyperoptic @HyperopticCEO my Internet is down, can someone tell me what is going on ? Am working from home !
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Ulker Hassan
(@UlkerHassan) reported
@Hyperoptic any update on the outage in se22?
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Irate Socialist (she/her) 💙💚💜
(@iratesocialist) reported
No internet since 1am last night. So glad I'm paying £68 a month for this service. Great being stuck with live TV on Christmas Day. Thanks @Hyperoptic 🙄😫
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Megen-Ellen
(@miss_megen_e) reported
@Hyperoptic Our internet has been down for almost every minute of Christmas day! What is going on??
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Irate Socialist (she/her) 💙💚💜
(@iratesocialist) reported
I don't think @Hyperoptic is even trying to fix our internet. No vans, no engineers, no sign of the company whatsoever. 2.5 days of nothing. Say they can't get access (you'd have to be here for that) why didn't they arrange something with @sw9housing BEFORE this happened?!
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Henry Tobias Jones
(@henrytojones) reported
No internet now for nearly a week and a half thanks to @Hyperoptic - repeatedly telling half truths or worse blatant lies about the fix timeline. Total disaster during the holidays. I can see hundreds of other unhappy customers affected taking to twitter too.
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WildHeart13
(@WildHeart133) reported
@Hyperoptic What going on with SE22! The internet has been down for days! Some of us still have a work to do over the Christmas period