Hyperoptic Outage Report
Why is my Hyperoptic service not working?
No problems detected
If you are having issues, please submit a report below.
Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Hyperoptic reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Hyperoptic compensate me for the outage?
The recent Hyperoptic outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Hyperoptic if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Hyperoptic has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (70%)
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Total Blackout (15%)
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Wi-fi (12%)
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E-mail (3%)
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Phone (%)
Live Outage Map
The most recent Hyperoptic outage reports came from the following cities: Cardiff, London, Hackney, Thamesmead, Harringay, Southwark, Slough, Croydon, Manchester, Derby, Northolt, Wembley, Wolverhampton, Poplar and Oldham.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Hackney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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evanuba 🐟
(@evanuba) reported
@Hyperoptic Suspicious emails on your network. You did a deal with @lb_southwark when Peter John was leader to install your cables on their property. Today I received a letter from the repairs man at housing office who kindly acknowledged receipt of a letter I sent to the elected TMO.
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HylianDred
(@HylianDred) reported
@domineeektwitch If you can get Hyperoptic, go with them. I get 1GB down and 1GB up and it has never gone down for me (touchwood). I did have BT Infinity 300MB previously and the service was great, but they charge far too much.
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HyperopticCS
(@HyperopticCS) reported
@concertina226 @Hyperoptic Oh, we are sorry to see this. :( We assure you that our Network team and Engineers are working hard to end this downtime! Thank you for your understanding.
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Roasted Golden Morn
(@Zeebaybz) reported
So @Hyperoptic just embarrassed me like this today. Wow. Fix it.
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Anita Ponton
(@anitaponton) reported
@Hyperoptic why is it impossible to get connected to your service? Been waiting for weeks
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Mary-Ann Russon
(@concertina226) reported
How’s #StormEunice affecting you? I’m in east London and our #fibreoptic internet just went down - @Hyperoptic is reporting a major service outage in multiple locations with its partner #Avatel 💻
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Preci
(@PreciTheDog) reported
@Thafnine @virginmedia ikr, as soon as hyperoptic start getting out of London I'm gonna be on that **** immediately
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Mary-Ann Russon
(@concertina226) reported
@TRUTH916515394 @HMLilibet @Hyperoptic Our building’s internet came back on after 10 hours outage. Hope yours did too!
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TRUTH
(@TRUTH916515394) reported
@Hyperoptic my internet down help!!!
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O Mena
(@OMena16065648) reported
@Hyperoptic are there any known issues in the Romford area? My broadband has been down for close to 2 hours now. Internet light is showing red
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Geoff Cowan
(@GeoffCowan8) reported
@Hyperoptic But in 2022, i am still 23 days without my service now! Tweet that!
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Renée Rosen-Wakeford
(@lilitu93) reported
@Hyperoptic Tried to register interest, but I kept getting an error. Finally figured out it's because I have a double-barrelled name and the form wouldn't accept "-" in a name. Thought you should know in case others have this trouble.
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Charlie Brown
(@cb66baybee) reported
@Hyperoptic 392 days since an issue was first reported to you and still awaiting a resolution. Three times hyperoptic installers have tried to gain entry to the property we manage without authority to do so and then have been abusive towards the residents.
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Ballsy
(@Ballsy___) reported
Day 38 since @Hyperoptic installed my modem. Still no service, no explanation and no forecast on when I will receive my service. Yet they are still advertising in my building. Stay tuned for daily updates until I have internet again.
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Chris Hutton
(@chrismhutton) reported
@Hyperoptic do you use the open reach network or do you create your own? I wonder if there was any plans to come to our postcode area.
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Taj Ali
(@Taj_Ali1) reported
Providers with inbuilt social tariffs don’t usually advertise this in their marketing material but BT, Community Fibre, G. Network, Hyperoptic, KCOM and Virgin Media O2 are the six broadband providers in the UK that offer the social tariffs, priced at £10-£20 per month.
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Andrew Smith
(@chronosman) reported
@hyperoptic What’s going on? No service in SE13 and no communication!
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Dan
(@BeardyBassist) reported
@Grumpyrocker I've had FTTP outside the property for 2 years now, not allowed to hook into any of it because Openreach and Virgin won't service apartment buildings. Hyperoptic does, but I need to be able to get everyone in my building to sign up for them It's fricking annoying
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JᗩY 🌵
(@NotoriouslyJay) reported
@as1z_ I binned off Sky a few years ago. I’ve been with Hyperoptic for a few years now, relatively cheap and never had any issues x
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Ballsy
(@Ballsy___) reported
@Hyperoptic 5 Weeks since you installed my modem and still no service. Over 20 emails, countless phone calls and no real response. Ive been waiting at least 3 weeks for your area delivery manager to reply to an email. Why advertise a service if you can’t offer it. Abysmal.
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Nicholas Coulson
(@NicholasCoulso1) reported
@Hyperoptic do you have an outage in SW3 and if so how long before it’s fixed?
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Mary-Ann Russon
(@concertina226) reported
@HMLilibet @Hyperoptic Same, #Hyperoptic internet for our building is still down 7 hours later. We’ve been told the engineer doesn’t have the key to the cabinet needed :/ *sigh* #StormEunice #outage
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Stuart
(@patons02) reported
@Hyperoptic @HyperopticCS Is there any updates for service in SE16? I'm still out since around 11:45 this morning
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Nazrul Tapadar
(@nazrul_tapadar) reported
Hyperoptic, My internet service is still down since yesterday 11 am, CA you reinstate the service and reimburse for this loss of service. Thanks
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Kaushal Tak
(@kaushaltak) reported
@Hyperoptic What's up with your network in SW8? it's been more than 24 hours but still no internet. This is disappointing. #hyperoptic #sky
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Nazrul Tapadar
(@nazrul_tapadar) reported
@concertina226 @Hyperoptic Hi I have no service since yesterday morning in E1 Please help
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Mary-Ann Russon
(@concertina226) reported
@HyperopticCS @Hyperoptic No worries already in contact with you guys via phone. Having an issue accessing the cabinets for our building apparently but I’ve been told it’s being sorted.
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HyperopticCS
(@HyperopticCS) reported
@AaaaOutr @Hyperoptic There's an outage in this area, unfortunately. We're doing all we can to get you back online, and we're really sorry for any inconvenience caused by this outage. We hope it will be resolved soon, thanks for your patience in the meantime.
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Nick
(@tackledbyskipp) reported
Made a complaint on the 6th February, we are now on the 15th and I've only had one email from @HyperopticCS (Which I replied to 5 days ago) STAY AWAY from Hyperoptic
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Nazrul Tapadar
(@nazrul_tapadar) reported
@Hyperoptic hello. Why can I not connect to internet in E18PZ??? When will you fix the problem😕😡😡