Hyperoptic

Hyperoptic Outage

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Hyperoptic problems in the last 24 hours

The following chart shows the number of reports that we have received about Hyperoptic by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Hyperoptic Outage Chart 10/26/2021 20:45

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems:

  • Internet 76.74% Internet
  • Wi-fi 9.88% Wi-fi
  • Total Blackout 8.14% Total Blackout
  • E-mail 4.65% E-mail
  • TV .29% TV
  • Phone .29% Phone

Hyperoptic Outage Map

The most recent outage reports and issues originated from Slough, London, Birmingham, Barnes, Southampton, Barking, Croydon, Hammersmith, Kettering, Glasgow, Luton, Salford, Ilford, Manchester and Bristol.

United KingdomSlough Internet
United KingdomLondon Internet
United KingdomSlough Internet
United KingdomBirmingham Internet
United KingdomBarnes Internet
United KingdomLondon Internet

Hyperoptic Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:
  • wrzith #freepalestine  (@wrzith) reported

    @sayemoo I had 3 consoles or pc and a few phones and never had an issue you probably dont have fast speed to people ratio either way bt became overpriced and virgin have a good deal rn if u live in a building try community fibre or hyperoptic even

  • Mac50827443 Mac (@Mac50827443) reported

    @geoghegan_orla @Hyperoptic Sorry to hear that and hope @HyperopticCS resolve the incident soon. Service at my area was resolved in the afternoon.

  • NzCas Cas Dx Nz (@NzCas) reported

    @Hyperoptic internet still down in E149**. I understand that there are outages, but can we at least have some sort of communication about what's going on ?

  • adhodgson Andrew Hodgson (@adhodgson) reported

    Whatever has happened with the Hyperoptic IPV6 setup its broken my very old PFSense install which was fully configured to use IPV6 with the default settings before. GOing to have to use this Nokia router for a while.

  • niccimc Nicci McShane 倪琪 (@niccimc) reported

    @Hyperoptic my internet has been down for days. Can you please sort it out asap?!

  • adhodgson Andrew Hodgson (@adhodgson) reported

    Anyone else using Ubiquiti routing gear with Hyperoptic not able to get IPV6 working using DHCPV6 and prefix delegation? This was working for past 2 years until some engineering works last Thursday at my location so I think some change of equipment has caused the issue.

  • NzCas Cas Dx Nz (@NzCas) reported

    @apooja_agg @Hyperoptic It's been going on for days now, stop paying them as they're not providing any service

  • AlexWebTweets Alex 🇬🇧🇦🇹🇪🇺 (@AlexWebTweets) reported

    One of the Worst Things on social media is the adverts from ISPs who say “we’ve arrived!” only to find via their postcode checker that they have not, in fact, arrived. @virginmedia @CommunityFibre @Hyperoptic are all culprits of this.

  • AlexWebTweets Alex 🇬🇧🇦🇹🇪🇺 (@AlexWebTweets) reported

    One of the Worst Things on social media is the adverts from ISPs who say “we’ve arrived!” only to find via their postcode checked that they have not, in fact, arrived. @virginmedia @CommunityFibre @Hyperoptic are all culprits of this.

  • Mac50827443 Mac (@Mac50827443) reported

    @Hyperoptic There is an internet outage since last 80mins. Is it widespread or localized to G1 4ET. Absolutely no response to emails. Chats and voice calls are queued. Any ETA for restoration? #Glasgow

  • apooja_agg Pooja Aggarwal (@apooja_agg) reported

    @Hyperoptic service outage with no warning in all of E14 9xx. On a never ending “sorry for the wait..” loop with customer service. Any plans to resolve?!

  • JoanneJ34351284 JoanneJo #EndOurCladdingScandal (@JoanneJ34351284) reported

    @Hyperoptic connected my new router on Saturday past. Not working. 10 minutes waiting time for your "help line"...no Internet yesterday or today. Your staff were shocking yesterday. Any thoughts??

  • Twitchberkay_gn berkay_gn (@Twitchberkay_gn) reported

    @Rebbsy_ @Hyperoptic What are you waffling about they wouldn’t let me access the account and fix my connection if it werent my wifi you ******* speng

  • Rebbsy_ Rebbs #ll (@Rebbsy_) reported

    @Twitchberkay_gn @Hyperoptic Fix it maybe ? Doesn’t take 3 days to fix a leak u fat ugly ****

  • carlyleb7689 Ash 🇯🇲🇬🇩 (@carlyleb7689) reported

    @Hyperoptic internet down in building, been on hold half an hour. Went off at 1pm told for an “update” I would be an hour after hour told u cant turn on till 5. At 5:37 i still cant work….

  • adhodgson Andrew Hodgson (@adhodgson) reported

    Any Hyperoptic customers who upgraded their service lose IPV6 connectivity on their own kit? Using Unifi Dream machine and all was fine until service upgraded to 500MBPs. Have opened case but want to resolve on my own if I can.

  • qtgibzy PsyQo Gibzy (@qtgibzy) reported

    @Rebbsy_ @Hyperoptic I’ve never even hard of this company before

  • TobyHolleran Toby Holleran (@TobyHolleran) reported

    @OpenMindMH You can Google how to connect to your router and see what happens if you change it (I tend to go for Channel 11 for reasons I'm not entirely sure of). You might be lucky and your place could be connected to a full fibre provider (like CityFibre/G.Network/Hyperoptic) also 👀

  • Facakente Miguel Afonso (@Facakente) reported

    @HyperopticCS @Hyperoptic a truly disaster , more than 12h to resolve issue ongoing , no updates about current outage or any eta for then this will be resolved, several chats and no feedback either . ****** service / provider , not reliable at all

  • RichTWarms RTW 🏃🏼🚴🏼 🌍 (@RichTWarms) reported

    @HyperopticCS @craig99mac Now 2 weeks since botched installation, which means still can't open my fusebox, still have messed up hole in wall, still have broken mirror & dust/filler not cleaned up, nowhere near speed promised for £. Still no proper response. Next step will be to contact @Ofcom #hyperoptic

  • FilipKasprzyk_ Filip Kasprzyk (@FilipKasprzyk_) reported

    @HyperopticCS From April this year,Im trying to get your broadband installed.I've been told, that some cable is missing and has to be installed.I've been asking so many times that I lost count. My neighbours living above me has hyperoptic broadband working. Is anybody able help ?

  • FilipKasprzyk_ Filip Kasprzyk (@FilipKasprzyk_) reported

    @Hyperoptic From April this year,Im trying to get your broadband installed.I've been told, that some cable is missing and has to be installed. I've been asking so many times that I lost count. My neighbours living above me has hyperoptic broadband working. Is anybody able help ?

  • Rebbsy_ Rebbs #ll (@Rebbsy_) reported

    @Hyperoptic good service man! Thanks for ruining my weekend 👍👍👍

  • natsunoyuuutsu Everlasting Snow (@natsunoyuuutsu) reported

    @Hyperoptic @HyperopticCS outage at west hendon since midnight anybody looking into it pls?

  • AyubMiah_ Ayub (@AyubMiah_) reported

    @Hyperoptic @HyperopticCS please chekc dm again the internet has gone down again after being told by a agent on the phon it won’t. Not really happy since I’m working from home…

  • chikku6 Srikanth Padmanabhan (@chikku6) reported

    @HyperopticCS is there an outage in south quay, Canary Wharf? We have lost internet all morning and have been on the phone waiting for one of your cs agents to pick up and speak. @Hyperoptic

  • chikku6 Srikanth Padmanabhan (@chikku6) reported

    @Hyperoptic is there an outage in south quay area in London? Internet has been down all morning and just waited for about 30 mins calling your customer service number and waiting for someone to pick up

  • AlecElectric Electric Eagle (Alec Leamas) (@AlecElectric) reported

    @Hyperoptic Dudes! How am I meant to watch Married at First Sight Australia if my internet is down. This is likely to be a breach of my human rights. Please fix the problem!

  • sm00055 SM (@sm00055) reported

    @Hyperoptic is down in Greater London. Don't know why but they're investigating. Hopefully they will update here ...

  • CoachKybet Coach Kybet (@CoachKybet) reported

    Damn, ping dropped from 45 to 25, still going to miss my 12 ping with Hyperoptic though