Hyperoptic Outage

@sayemoo I had 3 consoles or pc and a few phones and never had an issue you probably dont have fast speed to people ratio either way bt became overpriced and virgin have a good deal rn if u live in a building try community fibre or hyperoptic even

@geoghegan_orla @Hyperoptic Sorry to hear that and hope @HyperopticCS resolve the incident soon. Service at my area was resolved in the afternoon.

@Hyperoptic internet still down in E149**. I understand that there are outages, but can we at least have some sort of communication about what's going on ?

Whatever has happened with the Hyperoptic IPV6 setup its broken my very old PFSense install which was fully configured to use IPV6 with the default settings before. GOing to have to use this Nokia router for a while.

@Hyperoptic my internet has been down for days. Can you please sort it out asap?!

Anyone else using Ubiquiti routing gear with Hyperoptic not able to get IPV6 working using DHCPV6 and prefix delegation? This was working for past 2 years until some engineering works last Thursday at my location so I think some change of equipment has caused the issue.

@apooja_agg @Hyperoptic It's been going on for days now, stop paying them as they're not providing any service

One of the Worst Things on social media is the adverts from ISPs who say “we’ve arrived!” only to find via their postcode checker that they have not, in fact, arrived. @virginmedia @CommunityFibre @Hyperoptic are all culprits of this.

One of the Worst Things on social media is the adverts from ISPs who say “we’ve arrived!” only to find via their postcode checked that they have not, in fact, arrived. @virginmedia @CommunityFibre @Hyperoptic are all culprits of this.

@Hyperoptic There is an internet outage since last 80mins. Is it widespread or localized to G1 4ET. Absolutely no response to emails. Chats and voice calls are queued. Any ETA for restoration? #Glasgow

@Hyperoptic service outage with no warning in all of E14 9xx. On a never ending “sorry for the wait..” loop with customer service. Any plans to resolve?!

@Hyperoptic connected my new router on Saturday past. Not working. 10 minutes waiting time for your "help line"...no Internet yesterday or today. Your staff were shocking yesterday. Any thoughts??

@Rebbsy_ @Hyperoptic What are you waffling about they wouldn’t let me access the account and fix my connection if it werent my wifi you ******* speng

@Twitchberkay_gn @Hyperoptic Fix it maybe ? Doesn’t take 3 days to fix a leak u fat ugly ****

@Hyperoptic internet down in building, been on hold half an hour. Went off at 1pm told for an “update” I would be an hour after hour told u cant turn on till 5. At 5:37 i still cant work….

Any Hyperoptic customers who upgraded their service lose IPV6 connectivity on their own kit? Using Unifi Dream machine and all was fine until service upgraded to 500MBPs. Have opened case but want to resolve on my own if I can.

@Rebbsy_ @Hyperoptic I’ve never even hard of this company before

@OpenMindMH You can Google how to connect to your router and see what happens if you change it (I tend to go for Channel 11 for reasons I'm not entirely sure of). You might be lucky and your place could be connected to a full fibre provider (like CityFibre/G.Network/Hyperoptic) also 👀

@HyperopticCS @Hyperoptic a truly disaster , more than 12h to resolve issue ongoing , no updates about current outage or any eta for then this will be resolved, several chats and no feedback either . ****** service / provider , not reliable at all

@HyperopticCS @craig99mac Now 2 weeks since botched installation, which means still can't open my fusebox, still have messed up hole in wall, still have broken mirror & dust/filler not cleaned up, nowhere near speed promised for £. Still no proper response. Next step will be to contact @Ofcom #hyperoptic

@HyperopticCS From April this year,Im trying to get your broadband installed.I've been told, that some cable is missing and has to be installed.I've been asking so many times that I lost count. My neighbours living above me has hyperoptic broadband working. Is anybody able help ?

@Hyperoptic From April this year,Im trying to get your broadband installed.I've been told, that some cable is missing and has to be installed. I've been asking so many times that I lost count. My neighbours living above me has hyperoptic broadband working. Is anybody able help ?

@Hyperoptic good service man! Thanks for ruining my weekend 👍👍👍

@Hyperoptic @HyperopticCS outage at west hendon since midnight anybody looking into it pls?

@Hyperoptic @HyperopticCS please chekc dm again the internet has gone down again after being told by a agent on the phon it won’t. Not really happy since I’m working from home…

@HyperopticCS is there an outage in south quay, Canary Wharf? We have lost internet all morning and have been on the phone waiting for one of your cs agents to pick up and speak. @Hyperoptic

@Hyperoptic is there an outage in south quay area in London? Internet has been down all morning and just waited for about 30 mins calling your customer service number and waiting for someone to pick up

@Hyperoptic Dudes! How am I meant to watch Married at First Sight Australia if my internet is down. This is likely to be a breach of my human rights. Please fix the problem!

@Hyperoptic is down in Greater London. Don't know why but they're investigating. Hopefully they will update here ...

Damn, ping dropped from 45 to 25, still going to miss my 12 ping with Hyperoptic though