Hyperoptic service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Hyperoptic reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

• Internet (65%)
• Total Blackout (19%)
• Wi-fi (14%)
• E-mail (3%)

Live Outage Map

The most recent Hyperoptic outage reports came from the following cities: London, Bradford, Abingdon, Luton, Birmingham, Havant, Batley, Southend-on-Sea, Manchester, Croydon, Normanton, Hackney, Swindon, Southwark, and Barnet.

City	Problem Type	Report Time
London	Internet	1 day ago
London	Internet	1 day ago
London	Internet	1 day ago
Bradford	Wi-fi	2 days ago
Abingdon	Internet	3 days ago
Luton	Internet	5 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Siddhant patni (@RafaSidwolf) reported 8 minutes ago

  @Hyperoptic Terrible service and terrible customer support. If you want stone age internet then look no further than Hyperoptic!

• 
  Tweets AHT (@TweetsAht) reported 12 minutes ago

  @Hyperoptic why has a 14 minute wait time for an agent turned into a 30 minute wait. New customer here and I'm thinking I should cancel my order

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 13 minutes ago

  @donedgley1 @mariucha77 @Hyperoptic 5 days with no service and no communication is just diabolical.

• 
  amy (@amy35672408) reported 14 minutes ago

  BT openreach van outside my flat earlier, and now suddenly there's no WiFi on my network #hyperoptic ... if openreach broke something I want compensation. I'm working from home! Not ok! @Hyperoptic

• 
  Rameez Kaleem (@RameezKaleem) reported 15 minutes ago

  @Hyperoptic I've pay for 1GB internet but the speed is around 2MB! There's no customer support on technical issues. Many people with similar issues. Almost feels like a scam!

• 
  Ronald Anthony (@anth64369) reported 16 minutes ago

  @Hyperoptic probably one of the worst experiences we’ve been having after getting these guy!!! No customer support, no clue what’s wrong and we’ve been waiting for days now.

• 
  ᴄᴍ. (@charliemensah) reported 17 minutes ago

  I might have to cancel this @Hyperoptic account.

• 
  andygarrick1269 (@andygarrick1269) reported 20 minutes ago

  @Hyperoptic LS16 constantly dropping off all evening, didn't have a problem for 3 years and its been a nightmare for.the last week! Please sort it out.

• 
  Rick Sanchez (@RickSanchezDJ) reported 20 minutes ago

  @theashrb Hyperoptic is actually a good network (used to work for them). Starlink makes sense if you live in the sticks

• 
  Darren Symons (@DarrenSym) reported 20 minutes ago

  @Hyperoptic Are there any outage issues? I’m in RM16 and none of my devices can connect to the internet - but my box has all its lights on!

• 
  M. (@mariucha77) reported 27 minutes ago

  @lulu_veganx @Hyperoptic @donedgley1 I’m having the same issue

• 
  Simon (@NibblyPig) reported 27 minutes ago

  @theashrb Hyperoptic is severely limited to specific blocks of flats in urban areas and isn't available elsewhere. **** comparison.

• 
  Marcelo Hidalgo (@mhmnat1) reported 28 minutes ago

  @AgentTm13774 I can’t send you a dm. I don’t find your name. I received the router but don’t have internet and nobody came as offered to setup the connection! I had Hyperoptic but now it’s disconnected too. So I don’t have nothing!! Please help me fix this issue urgently!

• 
  Copious cups of tea (@Iron_B__) reported 32 minutes ago

  Received the most disgusting “service” from @Hyperoptic this evening. Called to discuss a cancellation fee being applied unfairly only to have my time wasted by the most awful person deliberately going round in circles trying to avoid the subject. Disgusting.

• 
  Real Bonkers Tv (@tv_bonkers41301) reported 32 minutes ago

  @Hyperoptic taking appropriate action to address these service deficiencies.

• 
  Kris (yes it's actually spelt with a K) (@kobraman88) reported 34 minutes ago

  @JamieGBarry @virginmedia Stupid ***** tried to offer me a "deal" for my broadband after i had been on a rolling contract for a while that was more expensive (£75pm), managed to grind them down to a decent price and the morons didn't even put me on a new contract so left and went with HyperOptic for £25pm

• 
  Don Edgley (@donedgley1) reported 34 minutes ago

  @lulu_veganx @mariucha77 @Hyperoptic Still broken late on Day 4. Seems hyperotic have 2 systems. The new system is fine and the old one has broken for everyone in a km radius. No meaningful updates being provided.

• 
  Adam Piper (@bitwog) reported 34 minutes ago

  @Hyperoptic for over a week now I've been experiencing drop-outs on my internet connection and and for 6 days I've been largely ignored by your support team. You used to have excellent competent staff and now it's a frustrating mess to deal with you.

• 
  Tidal Labs (@Tidal_Labs) reported 35 minutes ago

  @Hyperoptic your cancellation service is so unprofessional and inconsiderate it literally makes me feel sick. Ive submitted a request to cancel. Ive had no callback after 6 weeks. I call your tel line and i'm left on hold for 45 Minutes, Making it from 8th to 7th in the Queue.

• 
  Esther (@EstherAkinRN) reported 36 minutes ago

  @MartinSLewis Sky broadband wouldn’t budge for slow speeds very expensive so went Hyperoptic’s for less than half the price and much faster

• 
  Neil (@NRManc) reported 38 minutes ago

  Logged a formal complaint about breach of GDPR with @Hyperoptic and after a 3 week delay I receive an AI generated response (which can’t even figure out my name) which pretty much says we have no idea who you are so **** off. Appalling

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 39 minutes ago

  @mariucha77 @Hyperoptic @donedgley1 Day 2 of no service. It’s like Groundhog Day!

• 
  Jen25Ten01 (@jenka2592) reported 41 minutes ago

  @Hyperoptic Appalling service by Hyperoptic!😡 2nd time this month that the wifi has stopped for hours due to thunder. Incredibly frustrated with this provider! Have to wait 30 minutes on the phone for Customer Service, only for them to give you unreliable information! FED UP!

• 
  David Nicholls (@replicants) reported 45 minutes ago

  @Hyperoptic @ofcom your network is down (check Reddit), Your helpdesk phone disconnects after 1 ring. And yet your network status says no problems Do you hate your customers?

• 
  Tracey Bird (@BirdTbird) reported 53 minutes ago

  @Hyperoptic well another outage again in a matter of weeks. What’s going on???

• 
  Davdra (@pdavdra) reported 57 minutes ago

  @Hyperoptic why do you insist on doing your maintenance work during working hours? Causes major issues with working arrangements!

• 
  Mer (@Choymer) reported 58 minutes ago

  @Hyperoptic Hi, from yesterday, suddenly I lost connection, turned off and on the router, today 17 min in a meeting call happened 5 times, I work from home and is impossible to work like this. Called your customer service but was told because I use the 5 instead of 2.4 GHz 1/2

• 
  CyberPips_EO🥷 (@Mr_E_O_) reported 58 minutes ago

  @Hyperoptic any issues with your network today? Not had Internet around the DA17 area

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 1 hour ago

  @mariucha77 @Hyperoptic @donedgley1 We still have no service. It’s broken!!

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 1 hour ago

  @mariucha77 @Hyperoptic @donedgley1 No service for me!