Hyperoptic Outage Report
Why is my Hyperoptic service not working?
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If you are having issues, please submit a report below.
Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Hyperoptic reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Hyperoptic compensate me for the outage?
The recent Hyperoptic outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Hyperoptic if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Hyperoptic has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (74%)
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Wi-fi (14%)
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Total Blackout (9%)
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E-mail (3%)
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TV (1%)
Live Outage Map
The most recent Hyperoptic outage reports came from the following cities: Fulham, Paddington, Dartford, Dagenham, Southwark, London, Birmingham, Radlett, Tower Hamlets, Bermondsey, Islington, Hackney, Oldham, Harringay and Tottenham.
| City | Problem Type | Report Time |
|---|---|---|
 Fulham |
Internet | |
| Paddington |
Internet | |
| Dartford |
Total Blackout | |
| Dagenham |
Internet | |
| Southwark |
Internet | |
| London |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Taranjeet Singh
(@TaranjeetSing17) reported
@Hyperoptic It has been 4 days post activation but the internet is not yet up and running.Every time I call customer care, the standing response is “we don’t have enough information from relevant team, your services will be activated shortly” Please can someone contact me ASAP??
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BertF1
(@robfairchild92) reported
No response and it’s now down again… Anyone there @HyperopticCS @Hyperoptic!?
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Vale Camma
(@Valanakin) reported
Dear @Hyperoptic may you please explain why, since the first time we called you to install socket and router in our apartment on the 15th of October, there has been zero help on your sidet? We work from home and you have given us an appointment for 10 Nov. This is unecceptable.
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ThatProgrammer
(@ThatProgrammer) reported
@ancr_cotswold @Hyperoptic @ChooseUK Just saw this now due to a new reply. Personally, I believe that if you can't afford to get a whole device to provide an LTE Backup like I have, it's no excuse you had to miss an online meeting due to the wifi being down when mobile data is mainstream nowadays.
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Howard Jones
(@howard_jones) reported
Mid-contract price rises are the latest toxic revenue in telecoms. Awful behaviour. I railed against it whilst I was at BT and Vodafone, but they’re both addicted to the revenue. Hyperoptic doesn’t do this - and we do everything we can to protect consumers from the firms that do
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Emma
(@emmajaneh_x) reported
@HyperopticCS @Hyperoptic our internet is completely down, is this an issue on a larger scale and if so when will it be fixed and back up and running? Thanks
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michael till
(@michael_till) reported
@Hyperoptic G20 whats going on im down
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🥲
(@aknmc_) reported
Imagine calling @Hyperoptic for help on something really simple and now my entire internet is down😩😩 wtf
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ENOENT
(@error_no_entity) reported
@HyperopticCS Well, it's 3 days since I lost internet and in that time @CommunityFibre has installed a new line, found a problem and sent engineers on the same day to get it fixed. Still waiting for @Hyperoptic to send an engineer for the original line.
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Joshua 🎃
(@JGoldyy) reported
@iammcallum @SkyUK @Hyperoptic I’m with sky back in Ireland too and it’s disgusting how poor of a service it is
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Luis Valencia
(@lvalenciarivera) reported
@HyperopticCS Day number 7 still no WiFi and what’s worst the sevice has never been poorer at @Hyperoptic @HyperopticCS incredibly disappointing! 😡 #WorstServiceEver
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Ellie Atkinson
(@EllieAtko) reported
@Hyperoptic - wifi down again.. second time this month! My husband is freelance and now will not get paid today just like last time. Two days of pay down :( Recognise you do what you can but this is really painful! Any support would be appreciated.
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Renzo Ciafardone
(@rciafardone) reported
from
Salford, England
Almost 3 hours without Internet. I work remotely and I am completely isolated from my company. @Hyperoptic at Manchester has been great so far but this is really bad.
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FI AMR 🇺🇦🇺🇦🇺🇦
(@AMROOKIE88) reported
@Hyperoptic my Wi-Fi seems to be down? Can we DM you my area/address so you can run a check please?
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ADK
(@a_d_k_80) reported
@Hyperoptic Problem is it never works. Such as now.
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Siobhan
(@Siobhan4567) reported
Hello @HyperopticCS?!?! What is the point in having a customer service page if you ignore people until you know their internet is back up. This isn’t the first time we’ve been without internet for a whole day with @Hyperoptic. **** provider
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1
(@1Ccuse) reported
@Hyperoptic are the biggest pile of shite going. Wi-Fi is dead slow despite paying a fortune for a food package. Wi-Fi has gone down. They disabled only chat and no one answering calls. Absolute joke of a company
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1
(@1Ccuse) reported
@Hyperoptic @HyperopticCS are the biggest pile of shite. Wifi is unbelievably slow despite paying a fortune for a decent package (500mb). WiFi has stopped working so they disable online chat and no one is answering calls. Absolute joke of a company.
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Louise
(@louiseb001) reported
If @Hyperoptic could get on with fixing the issues some time today, that would be good!
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FocusMiss
(@Focus_Miss) reported
@NocturnalFudj Would recommend hyperoptic and cityfibre but they're not available everywhere The others are just as bad as each other
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jay david
(@morrissey_73) reported
@Hyperoptic Shame that hyperoptic was installed yesterday and already doesnt work., meaning i cant squad up. Humph!! Go fast more like go slow
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HyperopticCS
(@HyperopticCS) reported
@lvalenciarivera @Hyperoptic We are terribly sorry for any trouble caused by this downtime and we can assure you that our business partners are working hard on finding a fix for the issue, so we can restore the connection on our end. We know how frustrating it must be, and thank you for holding on!
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Shuttle Photography
(@lawshuttle1) reported
For abour 14 days and over, I have not been able to connect to the internet after signing up. Perhaps @Hyperoptic is one of the most terrible companies I have ever subscribed to. I am so disappointed!!!
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TRUTH
(@TRUTH916515394) reported
hyperoptic connection still down in Islington has anyone else got same issue
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Harry
(@HarryVgshbob) reported
@Hyperoptic @HyperopticCS The WiFi is down at Star Wharf NW1 0QX again. Are you aware of any issues?
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Jaime
(@Expat_cabreado) reported
@Hyperoptic how much can it take to fix a new connection? I want to 'go live' and I am 'dying waiting for you', is this your Halloween gift?
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Udara Gamalath
(@UG_is_Here) reported
@Hyperoptic is pretty terrible. Had the service for less than 9 days. Now it's not available and the earliest they can provide a fix is in two weeks. Absolutely shocking
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Krishna
(@krishero1) reported
@HyperopticCS - 2nd time in a week, its been 10 hours, still internet is down in peckham rye area , when are you going to fix the issue ? , what a terrible mistake i have done by taking Hyperoptic BB😬
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Vale Camma
(@Valanakin) reported
Dear @Hyperoptic may you please explain why, since the first time we called you to install socket and router in our apartment on the 15th of October, there has been zero help on your side? We work from home and you have given us an appointment for 10 Nov. This is unacceptable.
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jack cavell
(@jackcavell) reported
@truthtellerGB @HyperopticCS @Hyperoptic same here! and still not resolved. fine for 2 years now awful!