Hyperoptic Outage

@ThirdSectorLab Hyperoptic also offer 'Fair Fibre' home broadband, good speed, unlimited data, no installation fee, no contract, £15 a month for people on certain benefits (tho not everyone can get their service). Guessing other providers do something similar.

@HyperopticCS @Hyperoptic its not just M4 area even in M14 internet is down

@Hyperoptic If you do not fix the connection in Manchester, I could end up jobless. :( A bit stupid when we pay so much a month.

@Hyperoptic imagine doing a video interview where the internet is not working, great first impression 🙁

@Hyperoptic hello, is the hyperoptics internet down in manchester area ?

@Hyperoptic there seems to be an issue in Manchester! Fun times for people who have to work from home 😬

@Hyperoptic 15 minutes waiting so far with your **** hold music. I thought talktalks hold music was infuriating

@Bitter_Penguin @Hyperoptic Reliable? It’s down for Manchester.

@Hyperoptic wifi down, not surprised

@Hyperoptic service is down in Manchester. Please can you sort ASAP.

@Hyperoptic has your service died? I can't get any signal at all. What am I paying you £50 a month for?!

@Hyperoptic @HyperopticCS another unsuccessful attempt to connect service! Put through to the advanced team which was a mailbox full and the line hung up! 30 mins passed around 😡

@splasheyy Use hyperoptic god Wi-fi only 30£ a month. 150mb per second never have problems with internet 0ping in creative an like 15 ping in game

@TalkTalk You seem to be under the impression that only your customers can call out your bad behaviour and hypocrisy. I'm with @ThreeUK & @Hyperoptic - neither have tried to shaft anyone on a fixed term contract.

@TalkTalk You seem to be under the impression that only you customers can call out your bad behaviour and hypocrisy. I'm with @ThreeUK & @Hyperoptic , neither have tried to shaft anyone on a fixed term contract.

@CommunityFibre @Hyperoptic But surely it would be better if we had one set of cables, owned by the local authority or community in some form, and then commissioned the service provider. In the meantime, loads of places aren't cabled at all.

@Hyperoptic my nets been slow all day today

@Hyperoptic It's been really slow last hour only getting 6 mg should get 150

@Hyperoptic heya my wifis not been working since this morning and only our lan connected devices have access to internet. Please help we’re finding it very difficult to resolve the issue and your phone lines aren’t answering.

@HyperopticCS @CarrieHFletcher Been with hyperoptic since November 2020 as I switched over from sky. Sky was giving me 15-17 mbps for £29 a month and the connection was terrible. Didn’t even want to come out and fix the issues I had with dropping out etc. Was the best move I made by coming over too these guys

These issues are now nearing resolution. We anticipate that, barring any further technical issues, Hyperoptic will switch the service on by week ending 16 April 2021” 2/2

Message from @Hyperoptic: “There have been a number of technical issues which have prevented us from making this site live, including a blockage in the Openreach primary connection, and an issue with the nodes. 1/2

Hi @Hyperoptic, have all your support people been involved in a terrible accident? Been waiting in online chat for nearly and hour and on the phone for 30 mins.

@Hyperoptic You installed internet at Battersea Reach, Wandsworth, today and left a mess. Rubbish left on the carpet and the hallway ceiling tiles not reinstalled properly. When will you be returning to fix this? (Copied to Concierge Management and maintenance.)

@HyperopticCS @Hyperoptic Just feel totally let down - getting a response from your company takes days. I attended an online funeral on 6th so the timing of the service fault was awful. Really didn't need to be let down so badly right now. Fed up with your company's slow response - now planning to leave.

@Hyperoptic Last night i down loaded a 2.39Gb game in around 2 minutes on your 500Mb/sec service. Bonkers speed. That breaks all my previous download records over the years.

@Hyperoptic Must admit, your service for over a year has never failed. 👍

@Hyperoptic I would love to but your company has done half the job and disappeared, lousy service.

@Hyperoptic I don’t have a bad word to say about Hyperoptic. It’s been a year since I signed up and so far I’m 💯 happy with everything they do !

@Hyperoptic Nothing reliable about broadband from Hyperoptic any more. It used to be a decent service but as an existing customer for the last month I am stuck with intermittent broadband service and none at Hyperoptic customer service even care to pick the phone so I can’t even cancel.