Hyperoptic

Hyperoptic Outage Report

Why is my Hyperoptic service not working?

No problems detected

If you are having issues, please submit a report below.

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours

The graph below depicts the number of Hyperoptic reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Hyperoptic Outage Chart 04/25/2025 05:00

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Hyperoptic compensate me for the outage?

The recent Hyperoptic outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Hyperoptic if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Hyperoptic has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (70%)

    Internet (70%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (%)

    TV (%)

  6. Phone (%)

    Phone (%)

Live Outage Map

The most recent Hyperoptic outage reports came from the following cities: London, Wood Green, Slough, Edinburgh, Birmingham, Hammersmith, Amersham, Tower Hamlets, City of Westminster, Fulham, Stockton-on-Tees, Islington, Chatham, Newcastle upon Tyne and Mitcham.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomWood Green Internet
United KingdomSlough Wi-fi
United KingdomEdinburgh Internet
United KingdomBirmingham Internet
United KingdomLondon Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • concertina226 Mary-Ann Russon (@concertina226) reported

    @HMLilibet @Hyperoptic Same, #Hyperoptic internet for our building is still down 7 hours later. We’ve been told the engineer doesn’t have the key to the cabinet needed :/ *sigh* #StormEunice #outage

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @phil81ennis @Hyperoptic Phil, we're sorry for not responding to you sooner.😔According to the latest updates, we're expecting the engineer visit to be scheduled soon. We hope it will be resolved ASAP. Thanks for your patience in the meantime, we're sorry for any inconvenience caused by this outage.

  • concertina226 Mary-Ann Russon (@concertina226) reported

    How’s #StormEunice affecting you? I’m in east London and our #fibreoptic internet just went down - @Hyperoptic is reporting a major service outage in multiple locations with its partner #Avatel 💻

  • nazrul_tapadar Nazrul Tapadar (@nazrul_tapadar) reported

    @concertina226 @Hyperoptic Hi I have no service since yesterday morning in E1 Please help

  • JamesPBattle James Battle (@JamesPBattle) reported

    @Hyperoptic - The UKs worst service. Don't subscribe unless you can afford to wait a month for installation as their engineers cancel last minute and customer service offers nothing other than waiting another week.

  • tackledbyskipp Nick (@tackledbyskipp) reported

    Made a complaint on the 6th February, we are now on the 15th and I've only had one email from @HyperopticCS (Which I replied to 5 days ago) STAY AWAY from Hyperoptic

  • MacMcNic Mac McNicoll (@MacMcNic) reported

    @Hyperoptic Service has been down 30 minutes now. Please can you advise?

  • patons02 Stuart (@patons02) reported

    @Hyperoptic @HyperopticCS Is there any updates for service in SE16? I'm still out since around 11:45 this morning

  • lilitu93 Renée Rosen-Wakeford (@lilitu93) reported

    @Hyperoptic Tried to register interest, but I kept getting an error. Finally figured out it's because I have a double-barrelled name and the form wouldn't accept "-" in a name. Thought you should know in case others have this trouble.

  • Vtwingaming Vtwin (@Vtwingaming) reported

    @RageDarling I've had surprisingly good customer service experiences with Plusnet. And (shock horror) TalkTalk! If I had gigabit Internet available to my building (it's in my street, just not available for my building 😤) then I would probably go for @Hyperoptic

  • concertina226 Mary-Ann Russon (@concertina226) reported

    @HyperopticCS @Hyperoptic No worries already in contact with you guys via phone. Having an issue accessing the cabinets for our building apparently but I’ve been told it’s being sorted.

  • namratabagerwal NAMRATA BAGERWAL (@namratabagerwal) reported

    @Hyperoptic @HyperopticCS How much importance your customers carry for you? Do you think asking your customers to wait till 6 days without internet is a right thing given we still work from home ? I am extremely disappointed by your service.

  • Gilology Joe Gilmore (@Gilology) reported

    @ryan_murton Hyperoptic is fantastic, had 0 issues

  • moonshotswag MoonshotSw@9 (@moonshotswag) reported

    @virginmedia At this point nothing can be done to resolve this. it has taking over 9months, countless telephone hours, and several complaints filed and the issue not resolved. I have already been provided an exception service by one of your rivals @Hyperoptic . More details to follow in soon

  • OMena16065648 O Mena (@OMena16065648) reported

    @Hyperoptic are there any known issues in the Romford area? My broadband has been down for close to 2 hours now. Internet light is showing red

  • hjmendelsohn Hilton Mendelsohn🇿🇼🇬🇧 (@hjmendelsohn) reported

    @Hyperoptic Internet is down in M4 (Manchester) area your website says due to a power outage but it is up for some people in our building. Has the 3rd party involved updated you on estimated time of resolution

  • concertina226 Mary-Ann Russon (@concertina226) reported

    @TRUTH916515394 @HMLilibet @Hyperoptic Our building’s internet came back on after 10 hours outage. Hope yours did too!

  • Zeebaybz Roasted Golden Morn (@Zeebaybz) reported

    So @Hyperoptic just embarrassed me like this today. Wow. Fix it.

  • nazrul_tapadar Nazrul Tapadar (@nazrul_tapadar) reported

    @Hyperoptic hello. Why can I not connect to internet in E18PZ??? When will you fix the problem😕😡😡

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @concertina226 @Hyperoptic Oh, we are sorry to see this. :( We assure you that our Network team and Engineers are working hard to end this downtime! Thank you for your understanding.

  • CaitlynxMarie_ caitlyn🥀 (@CaitlynxMarie_) reported

    @Hyperoptic is the worst service I have ever received. I was told my first bill when I changed would be £35 but was charged £58, I was told to just cancel the direct debit and phone up and manually pay £35, but the direct debit was taken out of my account-

  • skiingscot Skiing Scot (@skiingscot) reported

    @geordiegixxer BT, hyperoptic gig services are all gig up and down. 50 feels a bit crap for a 1000 down in this day and age.

  • uday__j Uday (@uday__j) reported

    @Hyperoptic @HyperopticCS Outage in my area. No ETA provided by support. Considering gdpr, do not collect date of birth for support chats. This is very personal info and shouldn't be collected for support chat / tickets Happy to speak with you if you need more info

  • truthtellerGB CustomerServiceTruth (@truthtellerGB) reported

    @HyperopticCS @Hyperoptic any issue in CR0 area (CROYDON) since yesterday afternoon internet connection drops for few mins and comes back. Happened a few times a day. Never had issues in the last 2 years. Very odd.

  • TRUTH916515394 TRUTH (@TRUTH916515394) reported

    @Hyperoptic my internet down help!!!

  • GamerAdamMixer gameradam (@GamerAdamMixer) reported

    @Hyperoptic your team needs to get on the same page getting told one thing and then getting told another so disappointed right now with you spoke very highly sadly starting to go down fast

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @AaaaOutr @Hyperoptic There's an outage in this area, unfortunately. We're doing all we can to get you back online, and we're really sorry for any inconvenience caused by this outage. We hope it will be resolved soon, thanks for your patience in the meantime.

  • Taj_Ali1 Taj Ali (@Taj_Ali1) reported

    Providers with inbuilt social tariffs don’t usually advertise this in their marketing material but BT, Community Fibre, G. Network, Hyperoptic, KCOM and Virgin Media O2 are the six broadband providers in the UK that offer the social tariffs, priced at £10-£20 per month.

  • NicholasCoulso1 Nicholas Coulson (@NicholasCoulso1) reported

    @Hyperoptic do you have an outage in SW3 and if so how long before it’s fixed?

  • NotoriouslyJay JᗩY 🌵 (@NotoriouslyJay) reported

    @as1z_ I binned off Sky a few years ago. I’ve been with Hyperoptic for a few years now, relatively cheap and never had any issues x