Hyperoptic Outage

@subtlerose_xo @virginmedia Hyperoptic isn’t in my area yet. Switching as soon as I can. Virgin upgraded me from 100mb to 350mb for “free” after complaining but I never get these speeds

@Hyperoptic @HyperopticCS service is down at EH11 1ZH

@Zalamandrr al nice, shame that Hyperoptic didn't arrive give an ETA but I think any Altnet is good these especially if you get 900 up and down too

@StevenNT G Network Tried my hardest with Hyperoptic but for some reason they seem to have some issues causing delays in my area. I got multiple emails assuring me that they're on the way still but every time I asked I was told they couldn't give a definite date 🫤

.@Hyperoptic @HyperopticCS I’m sorry this is unacceptable every other night my internet connection is lost. You’re charging a premium but your quality of service seems to be declining.

@virginmedia As soon as Hyperoptic or Community Fibre is available here, I'll be cancelling my contract with Virgin Media. You had your chances and you still let me down.

Still no fix and zero updates from the @Hyperoptic support team. Embarrassing service from a firm who claim to have 24/7 support. 3rd day without internet, when my wife relies on it for work. Total joke

@Hyperoptic Hi. I’ve been unable to connect to the PlayStation Network since yesterday. Everything else on the Wi-Fi is ok and the PlayStation Network isn’t down. Please could someone have a look into this?

@Matthew_Wright Camden eh? Middle of our capital city but mobile signal that won't go through walls & internet through wires. We've just had @Hyperoptic put in & very impressed. 500gps & no drop outs. It's like a new world. Still have to hang out the window to get 5g phone reception 😜

@HyperopticCS @Hyperoptic Oh no ha ha. I just had an email stating about some works to be carried between 20.00 and 6.00 for 4 days. So was just laughing how people are supposed to spend their evening if the internet goes down :)

@OliverBoaler @Hyperoptic @WhichUK Neighbour had his installation 2 weeks ago. Still unactivated. Had mine today after calling customer service on Monday for assurance the network would be working by today. They said definitely. It isn't. My ISP cancelled, I now have no internet. Your experience is not reassuring.

@Hyperoptic #appalling #unprofessional 2 weeks now i sent a complaint about my contract im paying for 150mb and get a 1/3 of that, i have been told the technical support team will contact me and nothing, i hehe sent another 3 emails but still ignored…

@Hyperoptic Hi team, I have been trying to resolve my issue with regards to wrong indirect debit in my account, but unable to do so, could someone pls help

@HyperopticCS @Hyperoptic Thanks for the swift answer but I am still waiting for a solution to my problem beyond the “please be patient we are looking into this” that I am getting from the customer service since 3 weeks

@HyperopticCS @Hyperoptic I just did. I would really appreciate if you can help with my issue

@Hyperoptic That would be great if that was working… my line have been down for 3 weeks now and customer service is being very unhelpful. Central London location while I am working from home

@Hyperoptic @HyperopticCS my internet connection suddenly disappeared 3 weeks ago and no one from the helpline seems to be able to help! I am the only one in the entire building with the issue and tour engineers can’t find a solution so I keep being asked to wait. Can you advise?

.@hyperoptic has worst #CustomerService I’ve ever experienced. Our internet was meant to be activated 19 days ago + still doesn’t work + no guarantee when it will. Every person I speak to tells me I need to speak to someone else who isn’t avail. for 48hrs. #help #fail @WhichUK

I've got 10 mins of the movie left and Hyperoptic has gone down. I'll just make up the ending shall I?

@Hyperoptic the support team are taking 10 days plus to even come close to restoring my connection. Poor response times and lack of information also.

@CommunityFibre Please come to SW9! I was with you guys before moving house - such a good service! Now I'm stuck with @Hyperoptic and am on day 3 of no internet for the second time in <6months. Last time was over actual Christmas, for 4 days.

@Beanss33 @Hyperoptic You probably don't even need an engineer. They didn't need access in December to sort ours out, they just used it as an excuse because they didn't want to pay Christmas rates to staff. @CommunityFibre doesn't treat people like this. Even truly awful BT doesn't do this.

Dutty customer service when @Hyperoptic @HyperopticCS cut the phone line after you’ve been on hold 😡😡😡😡😡😡😡😡

@Ch1ochy **** company anyway.. go with a company like hyperoptic

@ItsMadJohn @Hyperoptic Moving to Plusnet on the 23rd. Still gonna have crap speeds though since thats all you can get round here. Really wanna move to Milton Keynes in the next couple of years. They near 100% FTTP.

Don't usually do this, but a tweet about @Hyperoptic Sign up, installation, service for just over 2 years, all absolutely fuss free and flawless. I cancelled today as I'm moving, and even this was excellent. Phone answered straight away, call took about 30 seconds. No fuss.

@katie_pilot See if you can get Hyperoptic. They are the only ISP I have never had an issue with.

@Hyperoptic Is the line down?!?

Hi @Hyperoptic, my Internet is not working. I'm using my mobile data. Please fix before there is a riot in my house.

@ItsMadJohn @Hyperoptic @HyperopticCS Can't catch a break mate. I'm moving over to Plusnet on 23rd. Ain't gonna fix the problem I've had for 6 years though as its still BT's infastructre :(