Hyperoptic Outage Report
Why is my Hyperoptic service not working?
No problems detected
If you are having issues, please submit a report below.
Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Hyperoptic reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Hyperoptic compensate me for the outage?
The recent Hyperoptic outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Hyperoptic if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Hyperoptic has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (71%)
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Wi-fi (15%)
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Total Blackout (11%)
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E-mail (2%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Hyperoptic outage reports came from the following cities: London, Liverpool, Southwark, Glasgow, Huddersfield, Rowley Regis, Manchester, City of Westminster, Birmingham, Oldham, Croydon, Plymouth, Batley, Hackney and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Liverpool |
Internet | |
| Southwark |
Total Blackout | |
| Glasgow |
Wi-fi | |
| Huddersfield |
Internet | |
| Glasgow |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Honey Badger
(@HoneeyBadg3r) reported
@Hyperoptic I’m waiting for your service like for a Christmas. But still nothing. I have to use useless TalkTalk with 20mbit broadband. Make my neighbourhood happy and connect us to hyperoptic
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Kevin Chua
(@kevtrav) reported
@HyperopticCS Day 5: Called in again & was told they will look into this again *soon*. And when asked to qualify 'soon', CS guy said in 1 - 2 days. This from "pls wait 15 min to activate" It'll be 1 week of no internet service by then. What a joke. @Hyperoptic #internetdown
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B Righteous
(@BeeeRighteous) reported
@HyperopticCS @Thisanambragirl @Hyperoptic of which you have none or I wouldn't have to contact support dozen times
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BLOCKED BY SHELL ENERGY FOR THE SECOND TIME
(@BlockedShell) reported
@ShellEnergyHome According to information from Ofcom Shell Energy have Not signed up to pay Compensation for Poor and Loss of Service. But the major broadband providers who have signed up, include BT, Hyperoptic, Sky, NOW Broadband, TalkTalk, Virgin Media and Zen EXPLAIN WHY Shell ENERGY have NOT
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Gwenny Eva—because men and boys need equality too.
(@GwenEvaBearLuvs) reported
@Hyperoptic Hm, funnily enough, I bet you-know-who don't have a problem with *this*...
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Maureen
(@Maureen57493621) reported
I am contacting you as a last resort. Moved into a new build, told your company, Hyperoptic would be able to have my broadband up and running in minutes…. That was on February 25th. It didn’t work, there was a problem. I still am waiting- HELP!!!
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Mohsin Ahmed
(@4seasonsmarquee) reported
Been three months till we signed up to @Hyperoptic and still have not been connected. Customer service is a joke. @HyperopticCS.
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HyperopticCS
(@HyperopticCS) reported
@Dan25932780 @Hyperoptic Oh, we're sorry to hear this, Dan. Please note that the Early termination fee is always mentioned when signing up for our service, renewing the package, and it's in our terms and conditions as well. We try to be completely transparent and we're sorry this made you part with us...
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Perry Kennedy
(@pezza_91) reported
@IanDunt @Hyperoptic if available is amazing for speed, reliability and customer service. Sadly if not only virgin will have speed but they’re so bad if anything goes wrong. Possibly community fibre but they’re quite small
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Connor H-Pettinger 🇬🇧 🎮
(@ConnorPett) reported
@VodafoneUK my internet has been cutting off randomly for last 3 days. When it has connected my speed has been going from 67Mbpbs to 20Mbps Please fix it or I'm moving to @Hyperoptic
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Bella Caridade-Ferreira
(@bella_caridade) reported
@RCBrownPO @bt_uk @WeAreOpenreach Unfortunately, Hyperoptic is 100x worse. BT is the best of a bad bunch.
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Simon Weald
(@glitchcrab) reported
@Hyperoptic @Daily_Express That's great, but the vast majority of us aren't able to get your service. I'd ditch BT in a heartbeat if I could.
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**** Johnson
(@iamdickjohnson) reported
@Hyperoptic Instead of virtue signalling how about you fix the internet connection that hasn't worked for five days now, this is day six. Support on the website is useless with no updates.
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🇬🇧🇺🇸🇨🇦🇦🇺🇳🇿 👁👁🇺🇦
(@JohnStokes0uk) reported
@Hyperoptic It doesn't matter when you live in houses. Does it hyperoptic.Because you don't like installing your service unless it's a block,because you earn more money.
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CustomerServiceTruth
(@truthtellerGB) reported
@HyperopticCS @Hyperoptic Not really good enough, can’t you request blue tick for your support page too? Not clear enough for newbies which are the targets of scam.
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Dan Brack
(@Dan25932780) reported
@HyperopticCS We're in 2022 and you're still charging early termination fees when I've been a customer for over 4 years and would have taken my service with me if you provided it at my new house. What a joke. Haven't been dissatisfied with #hyperoptic until now, don't recommend!
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WM Big Local
(@WMBigLocal) reported
Thread: Providers with inbuilt social tariffs don’t usually advertise this in their marketing material, but BT, Community Fibre, G. Network, Hyperoptic, KCOM and Virgin Media O2 are the six broadband providers in the UK that offer the social tariffs to those on Universal Credit.
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Richard Farndale
(@RichardFarndale) reported
@virginmedia is the broadband outage in Richmond Town centre anything to do with the works @Hyperoptic are undertaking in the town centre? Many thanks
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⭐️ ʟᴀʀʀʏ ᴀɴᴅ ᴘᴀᴜʟ ⭐️
(@larryandpaul) reported
@IanDunt @Hyperoptic (Assuming you can get their service. Their customer service is second-to-none, too.)
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Connor H-Pettinger 🇬🇧 🎮
(@ConnorPett) reported
@VodafoneUK my internet has been cutting off randomly for last 3 days. When it has connected my speed has been going from 67Mbps to 20Mbps Please fix it or I'm moving to @Hyperoptic
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HAIDER ABDULLAH
(@PACPAC316) reported
@Hyperoptic hi a simple task as placing a mature content filter as a parent has had Me on a call for 45 mins with me having to login to my iP address. This shouldn't be the case.raises the question of speed of safety! A simple check box on easy to UI !
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Alec Moffat
(@alec_moffat) reported
@HyperopticCS @EyUpPete @Hyperoptic I already have a Nokia Beacon providing mesh coverage with my Nokia router. Will this solution offer any advantage?
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BLOCKED BY SHELL ENERGY FOR THE SECOND TIME
(@BlockedShell) reported
@ShellEnergyHome According to information from Ofcom Shell Energy have Not signed up to pay Compensation for Poor and Loss of Service. But the major broadband providers who have signed up, include BT, Hyperoptic, Sky, NOW Broadband, TalkTalk, Virgin Media and Zen EXPLAIN WHY Shell ENERGY have NOT
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Poochie..
(@Jazmine__x) reported
@sheenkelly @bobbyleeswagga @Hyperoptic They were crap in my area, I literally had to change after a month, my sons game lagged so much I couldn't take the noise.
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Dougie Shirlaw ★
(@dshirlaw) reported
@fitbatweets Why are you ditching Sky? It’s just a white labelled BT service. Is your area not Hyperoptic capable?
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Kevin Chua
(@kevtrav) reported
@HyperopticCS @Hyperoptic To others: you’d be trading off service reliability for Hyperoptic’s marketing promise of “fast speed & low price”. Think again before signing up.
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Amy
(@Miz_Amy_) reported
Hyperoptic and the London fire service need to be visited. How are these two organizations that should at first glance have more make workers, having positive pay gaps? I'm really curious now.
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B Righteous
(@BeeeRighteous) reported
@Hyperoptic With all due respect can we have some competent men in your chat support, I don't understand why it's all women and my issue never gets resolved just keep getting generic answers, I need a tech geek to help me
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Ian Rundell
(@ianrundell) reported
@Hyperoptic absolutely useless, can’t watch a movie without the connection breaking down countless times
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Dan Brack
(@Dan25932780) reported
@Hyperoptic We're in 2022 and you're still charging early termination fees when I've been a customer for over 4 years and would have taken my service with me if you provided it at my new house. What a joke. Haven't been dissatisfied with #hyperoptic until now, don't recommend now