Hyperoptic service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Hyperoptic reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

• Internet (66%)
• Total Blackout (16%)
• Wi-fi (16%)
• E-mail (1%)

Live Outage Map

The most recent Hyperoptic outage reports came from the following cities: London, Birmingham, Glasgow, Croydon, Hackney, Hammersmith, Harringay, Epsom, Southwark, Hitchin, Portsmouth, Southampton, Manchester, Liverpool, and Corby.

City	Problem Type	Report Time
London	Internet	4 hours ago
Birmingham	Internet	7 hours ago
London	Internet	3 days ago
Glasgow	Total Blackout	5 days ago
Croydon	Internet	6 days ago
Birmingham	Internet	6 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  J Jack (@joyjack) reported 4 minutes ago

  @Hyperoptic what's the issue now? 24 hrs unstable network without notice is cruel.

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 4 minutes ago

  Thought it wouldn’t last. Service is now down again! @Hyperoptic @donedgley1

• 
  Jordan🇩🇲 (@JordyOnside) reported 7 minutes ago

  @diptyquer @Hyperoptic For the best! I must of been 1 of the first to call and they haven’t got a scooby. Useless now I’m hearing potentially 48 hour outage

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 10 minutes ago

  @donedgley1 @mariucha77 @Hyperoptic Well I just got an email asking if my issue had been resolved and if so they will close my case! You couldn’t make it up.

• 
  Kav (@KavehD) reported 13 minutes ago

  @Hyperoptic Is service down in DH6 postcode?

• 
  andygarrick1269 (@andygarrick1269) reported 17 minutes ago

  @Hyperoptic LS16 constantly dropping off all evening, didn't have a problem for 3 years and its been a nightmare for.the last week! Please sort it out.

• 
  M. (@mariucha77) reported 18 minutes ago

  @lulu_veganx @donedgley1 @Hyperoptic No news received since yesterday morning. Still no service.

• 
  Rob 🇺🇦 (@rsjhayes) reported 21 minutes ago

  @it_is_fareed and hyperoptic went down in my area after the first goal. shocking

• 
  James Nicholls (@jamesjnicholls) reported 21 minutes ago

  Nearly at 8 hours of outage now. Shocking @Hyperoptic

• 
  Skeen (@Softs0ff) reported 22 minutes ago

  @Hyperoptic no service in NW6 since Wednesday 15th, and no updates from yourselves. The ombudsman WILL be involved! Live chat doesn’t work - no sms updates, missed call outs, it’s BAD!

• 
  Zakaria Mahmud (@zmahmud17) reported 24 minutes ago

  @Hyperoptic some part of E14 area broadband not working more than an hour now. What's going on??

• 
  Envel (@Envel18) reported 25 minutes ago

  @Hyperoptic Reported a broadband fault on Friday. 500 Mbps package, but only 17–70 Mbps download while upload remains around 500 Mbps. Ticket open, no update from Technical Support, and unable to reach support by phone. Please DM me.

• 
  NozzaOneHand (@NozzaOneHand) reported 25 minutes ago

  I am seriously confused why we are stuck paying ridiculous prices for 1GB Internet from @virginmedia because @toobbroadband and @Hyperoptic won’t get there stuff together to help the north of the UK

• 
  Josh Billings (@_JoshBillings) reported 28 minutes ago

  @Hyperoptic why is your website / account section completely down? Chat support also completely down. No way to contact anyone. I have never been less impressed with a company I’ve signed up with. Huge sales team to get you in and then absolutely shocking once you sign up

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 29 minutes ago

  @mariucha77 @donedgley1 @Hyperoptic Noooooo. I did just get a text saying there was another outage but mine seems to be holding for now.

• 
  J (@emirxtesera) reported 30 minutes ago

  @AbPMet @Hyperoptic Still down?

• 
  Janaka Abeywardhana (@janaka_a) reported 30 minutes ago

  @status_is_down yes, @Hyperoptic was complete down around 3pm. current status: it's still flapping.

• 
  Adam Piper (@bitwog) reported 34 minutes ago

  @Hyperoptic for over a week now I've been experiencing drop-outs on my internet connection and and for 6 days I've been largely ignored by your support team. You used to have excellent competent staff and now it's a frustrating mess to deal with you.

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 39 minutes ago

  @donedgley1 @mariucha77 @Hyperoptic 5 days with no service and no communication is just diabolical.

• 
  George Pericleous (@GeorgiePeri) reported 41 minutes ago

  @Hyperoptic - I live in Colindale, in the Trinity Square development and our entire block hasn’t been able to access the Internet since yesterday. Your customer service is impossible to get hold of + your website is reporting there is no issue even though 30 people say there is!

• 
  Chad West (@ChadWestTweets) reported 43 minutes ago

  Just had @Hyperoptic installed last week. It randomly stopped working, apparently due to bad wiring The next engineer available is in six days Dog **** company, avoid

• 
  RR (@Conquistadur) reported 43 minutes ago

  @JamieGBarry @virginmedia I was with VODAPHONE, they were charging me Twenty quid for a maximum down speed of 10 MBps dsl, found company called hyperoptic, doing 1GB fibre for 25 pounds I was being ripped off scammed for nearly 2 years.

• 
  Jean-Paul Percival (@joyjppercival) reported 48 minutes ago

  @Hyperoptic 16 hours no service, no updates no respond to chat and call. Most useless service provider ever.

• 
  Paul Thompson (@tommo_68) reported 49 minutes ago

  @Hyperoptic Wouldn't recommend signing up with Hyperoptic. When the internet is down, usually weekends their attitude is tough luck, we'll fix it during the working week. Had issues with this several times, so they cannot be bothered with customers Internet. Cannot work from home with them

• 
  NEARK0 (@Nearko_) reported 51 minutes ago

  @Hyperoptic your service is down in my area! And you have no ******* call centres open to help! What a joke!!

• 
  Tidal Labs (@Tidal_Labs) reported 51 minutes ago

  @Hyperoptic your cancellation service is so unprofessional and inconsiderate it literally makes me feel sick. Ive submitted a request to cancel. Ive had no callback after 6 weeks. I call your tel line and i'm left on hold for 45 Minutes, Making it from 8th to 7th in the Queue.

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 52 minutes ago

  Day 3 with no service…… I think @Hyperoptic have finally beaten me, I have no fight left! @donedgley1

• 
  Janaka Abeywardhana (@janaka_a) reported 53 minutes ago

  @Hyperoptic for those implying it's pretty obvious that there was a big issue. not it isn't. - automated voice didn't tell me, rather asked a million questions - network status on website says no issues. a long queue doesn't tell me anything.

• 
  narlie choller (@charlienoller_) reported 55 minutes ago

  @Hyperoptic any danger of you providing updates on when the service is up and running again. WiFi has been down almost a day, for the second time this month

• 
  John Younghusband (@nenamewilldo) reported 59 minutes ago

  @Hyperoptic as you won't answer the phone and your robot can't speak or understand english be advised I don't have a contract and you can cancel my installation visit tommorow oss I don't like threats