Hyperoptic Outage Report
Why is my Hyperoptic service not working?
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If you are having issues, please submit a report below.
Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Hyperoptic reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Hyperoptic compensate me for the outage?
The recent Hyperoptic outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Hyperoptic if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Hyperoptic has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (76%)
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Total Blackout (13%)
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Wi-fi (9%)
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E-mail (1%)
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Phone (1%)
Live Outage Map
The most recent Hyperoptic outage reports came from the following cities: Lewisham, Holborn, Manchester, Paddington, Edinburgh, Bradford, London, Birmingham, Enfield Town, Slough, Dagenham, Kettering, Southwark, Newcastle upon Tyne and Tower Hamlets.
| City | Problem Type | Report Time |
|---|---|---|
 Lewisham |
Internet | |
| Holborn |
Wi-fi | |
| Manchester |
Total Blackout | |
| Paddington |
Internet | |
| Edinburgh |
Internet | |
| Bradford |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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The Dark Fox Guild
(@darkfox127guild) reported
@Hyperoptic Please can you fix my Internet before I take legal action? Three days without Internet and multiple stories from your customer support. No ETA on any fix and a compete lack of transparency. This is affecting hundreds of paying customers. DM Me.
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Adam Robert Herriott
(@AdamHerriott) reported
@Hyperoptic Hey, when were we likely to get service up and running in KT12. It's been down most of the week, and as someone who works from home I'm now running out of data on my mobile as I've had to hotspot for days
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MBoy
(@metaboy1212) reported
@HyperopticCS @Hyperoptic You are sad ? What makes an engineer not available for 10 days ? You telling me everytime I have a problem with you guys that is marked Urgent is gonna take 10 days ?!
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BLKMimiLDN
(@BLKMimiLDN) reported
Slow 👏🏾 for the @Hyperoptic operative in the mini van who nearly ran into the back of me on old kent Rd GB++MVK Wasn't enough that the road is icy, you wanted 2 fiddle on whatever you had in your 🤚🏾 rather than being aware of what was going on around you like the red lights &🏍
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Dan
(@Dannn0401) reported
@DJKSaunders @Hyperoptic That's nice. I'm currently getting 950 down but only 52 up with virgin media. Do they offer packages with higher upload ?
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Jhan Jhan
(@Janet4tlc) reported
@hyperoptic 3rd failure to connect, 2nd time you actually have customer service lying to me its for external survey LIES so why GIVE ME A DATE AND TIME? LYING, DECEITFUL TIME WASTERS for 8 weeks WHY @IslingtonBC do you want to be involved in this messy company! JUST WHY!
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craig emmery
(@CraigEmmery) reported
@Hyperoptic what a ******* dreadful service 3 different story’s no one knows what’s going on! £38 a month for crap. Should have stuck with sky
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Mrlaw
(@Uklawyer123) reported
@Hyperoptic Customers should be aware of the extortionate termination clauses esp when moving house and Hyperoptic doesn't provide the service in an area moving to..
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MrJack
(@mrjack86_) reported
@Hyperoptic our internet has been down in SE1 since Friday. That’s 3 times in the last couple years where internet is not fixed for several days. I’ve now spent over £50 on 4G since Sunday and you’ve offered us £8 discount - I don’t want your money anyway, I want your internet!!
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Tom
(@TomXFD) reported
@Dannn0401 @virginmedia @Hyperoptic I would receive a text saying ‘outage’ & service would be fine, & then when there was an outage no comms at all. Cancelling has been a nightmare, I called & was unnecessarily passed between 3 agents, none of them did what I asked- simply cancel. Only reaffirms my decision.
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Rob Baker
(@rbaker74) reported
@Hyperoptic I presumed you sending us a new router would improve our broadband. Instead, it's completely unreliable, regularly cuts out and is so, so, slow. Odd you also keep suggesting we upgrade. Coincidence? Think a switch is on the cards #lessthanhyperoptic #broadband
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defi waifu 🇺🇦
(@defiwaifu) reported
@functi0nZer0 yorkshire really be down bad. there is hyperoptic 1 gb in london — hope it makes it way to you 🙏🏻
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Robbers
(@Foxxy1229) reported
@Hyperoptic who would of thought the fastest internet provider can’t even keep a electric meter topped up, been down for over a day for the second time this week. Totally not acceptable!
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UrMing
(@Urkkming) reported
@HyperopticCS @Hyperoptic Why is London SE1's net in loss all the time? It's been happening since yesterday until this morning! The network Loss is very unstable, please reply to me as soon as possible.
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Lee Williams
(@Leeroy436906) reported
@virginmedia 2 months waiting for Virgin to sort themselves out and get my internet installed. Finally gave up and cancelled today. Signed up for @Hyperoptic and within FIFTEEN MINUTES I have working internet. From the worst service I’ve ever received to possibly the best.
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HyperopticCS
(@HyperopticCS) reported
@metaboy1212 @Hyperoptic We are sad to hear you will be so long without the service. :( As you have an open complaint ticket for the visit, please feel free to request updates on it. Our customer relations specialist will everything on its end to find the earliest available date for you.
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AlanWilliams
(@Alan_L_Williams) reported
@Hyperoptic very poor service so far. No Internet for five days. Starting to regret joining #Hyperoptic
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ToluLubelle
(@ToluLubelle) reported
@HyperopticCS @Hyperoptic it’s been 5 days of no internet. The worst service I’ve ever experienced with an ISP.
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Carlos
(@eljefecarlito) reported
No one use @Plusnet, they told me it would take a month to fix my internet connection and that there was nothing they can do. Coincidentally, the day after I enabled @Hyperoptic, Plusnet engineers finally come and fix the issue. Scummy business practices
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Day of Judgment
(@thebionicbarbie) reported
@decyph3r_OG @Hyperoptic Did they ever fix it?
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Jessica
(@Jessica36091162) reported
@thebionicbarbie @Hyperoptic No it’s still off, claiming an issue about power cable being cut?
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Jhan Jhan
(@Janet4tlc) reported
@Hyperoptic After 6 weeks of waiting for connection Hyperoptic is now telling me they are putting my services on hold till next December and that I can cancel now and have no charges! say what now, you wanna charge me for not providing the service you promised to deliver!
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💥😈💥
(@metaboy1212) reported
@Hyperoptic waited 2/3 weeks for installation only to find out that the cable leading to my flat its damaged and there is probably a problem in the DP Box! Couldn’t check that before ? Now we need to get another team out since these guys are a diff dept !! What a way to start !
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Mrlaw
(@Uklawyer123) reported
@Hyperoptic Customers should be aware of the extortionate termination clauses esp when moving house and Hyperoptic doesn't provide the service in an area moving to..
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Day of Judgment
(@thebionicbarbie) reported
@Jessica36091162 @Hyperoptic Same here! Did they ever fix yours?
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Tom
(@TomXFD) reported
@Dannn0401 @virginmedia @Hyperoptic When it worked, it worked just fine, fast and pretty stable. But when there was an outage they took all day to fix it and the communication is simply woeful. No advance notice of scheduled maintenance. Sometimes they sent text messages for unexpected outages but typically…
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Traumerei
(@Im_From_Vietnam) reported
@Hyperoptic come on, an entire day without the WiFi being fixed, when will this problem be resolved??
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HyperopticCS
(@HyperopticCS) reported
@mrjack86_ @Hyperoptic No micking around, Jack. This looks like we re-opened a fault on the site, as part of the site is reactivated and the other still has work ongoing. Sorry for getting your hopes up so quickly, only to find out you still don't have the service.
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Price is Right
(@sarcasm_addict) reported
@Hyperoptic when are you coming to all the Nottingham? getting fed up of overpriced, shocking customer service and little to no competition in the area.
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Mrlaw
(@Uklawyer123) reported
@Hyperoptic Customers should be aware of the extortionate termination clauses esp when moving house and Hyperoptic doesn't provide the service in an area moving to..