Hyperoptic

Hyperoptic Outage

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Hyperoptic problems in the last 24 hours

The following chart shows the number of reports that we have received about Hyperoptic by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Hyperoptic Outage Chart 05/25/2022 22:05

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems:

  • Internet 76.75% Internet
  • Wi-fi 10.70% Wi-fi
  • Total Blackout 8.12% Total Blackout
  • E-mail 3.69% E-mail
  • Phone .74% Phone

Hyperoptic Outage Map

The most recent outage reports and issues originated from Kettering, London, Edmonton, Southampton, Paddington, Manchester, Sheffield, Glasgow, Dagenham, City of Westminster, Enfield Town, Croydon, Slough, Waterlooville and Birmingham.

United KingdomKettering E-mail
United KingdomKettering Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Hyperoptic Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:
  • MrLewisVuitton 🇰🇪 (@MrLewisVuitton) reported

    @subtlerose_xo @virginmedia Hyperoptic isn’t in my area yet. Switching as soon as I can. Virgin upgraded me from 100mb to 350mb for “free” after complaining but I never get these speeds

  • Adamskyyyyy Adamsky (@Adamskyyyyy) reported

    @Hyperoptic @HyperopticCS service is down at EH11 1ZH

  • StevenNT Steven Jones (@StevenNT) reported

    @Zalamandrr al nice, shame that Hyperoptic didn't arrive give an ETA but I think any Altnet is good these especially if you get 900 up and down too

  • Zalamandrr Alpha (@Zalamandrr) reported

    @StevenNT G Network Tried my hardest with Hyperoptic but for some reason they seem to have some issues causing delays in my area. I got multiple emails assuring me that they're on the way still but every time I asked I was told they couldn't give a definite date 🫤

  • SkibbleDazz Raza (@SkibbleDazz) reported

    .@Hyperoptic @HyperopticCS I’m sorry this is unacceptable every other night my internet connection is lost. You’re charging a premium but your quality of service seems to be declining.

  • RayCampbell19 Dr. Ray Campbell #GoldStrike (@RayCampbell19) reported

    @virginmedia As soon as Hyperoptic or Community Fibre is available here, I'll be cancelling my contract with Virgin Media. You had your chances and you still let me down.

  • vimalkaradia Vimal Karadia (@vimalkaradia) reported

    Still no fix and zero updates from the @Hyperoptic support team. Embarrassing service from a firm who claim to have 24/7 support. 3rd day without internet, when my wife relies on it for work. Total joke

  • RichardNeil13 Richard Neil (@RichardNeil13) reported

    @Hyperoptic Hi. I’ve been unable to connect to the PlayStation Network since yesterday. Everything else on the Wi-Fi is ok and the PlayStation Network isn’t down. Please could someone have a look into this?

  • MikScarlet Mik Scarlet (@MikScarlet) reported

    @Matthew_Wright Camden eh? Middle of our capital city but mobile signal that won't go through walls & internet through wires. We've just had @Hyperoptic put in & very impressed. 500gps & no drop outs. It's like a new world. Still have to hang out the window to get 5g phone reception 😜

  • Me__Cynthia Cynthia (@Me__Cynthia) reported

    @HyperopticCS @Hyperoptic Oh no ha ha. I just had an email stating about some works to be carried between 20.00 and 6.00 for 4 days. So was just laughing how people are supposed to spend their evening if the internet goes down :)

  • woodgnomology paulusthewoodgnome 🇺🇦💙 (@woodgnomology) reported

    @OliverBoaler @Hyperoptic @WhichUK Neighbour had his installation 2 weeks ago. Still unactivated. Had mine today after calling customer service on Monday for assurance the network would be working by today. They said definitely. It isn't. My ISP cancelled, I now have no internet. Your experience is not reassuring.

  • SebbySebbo Seb (@SebbySebbo) reported

    @Hyperoptic #appalling #unprofessional 2 weeks now i sent a complaint about my contract im paying for 150mb and get a 1/3 of that, i have been told the technical support team will contact me and nothing, i hehe sent another 3 emails but still ignored…

  • MohitDu52670498 Mohit Dudeja (@MohitDu52670498) reported

    @Hyperoptic Hi team, I have been trying to resolve my issue with regards to wrong indirect debit in my account, but unable to do so, could someone pls help

  • Loubna_Rg L R (@Loubna_Rg) reported

    @HyperopticCS @Hyperoptic Thanks for the swift answer but I am still waiting for a solution to my problem beyond the “please be patient we are looking into this” that I am getting from the customer service since 3 weeks

  • Loubna_Rg L R (@Loubna_Rg) reported

    @HyperopticCS @Hyperoptic I just did. I would really appreciate if you can help with my issue

  • Loubna_Rg Loubna R (@Loubna_Rg) reported

    @Hyperoptic That would be great if that was working… my line have been down for 3 weeks now and customer service is being very unhelpful. Central London location while I am working from home

  • Loubna_Rg Loubna R (@Loubna_Rg) reported

    @Hyperoptic @HyperopticCS my internet connection suddenly disappeared 3 weeks ago and no one from the helpline seems to be able to help! I am the only one in the entire building with the issue and tour engineers can’t find a solution so I keep being asked to wait. Can you advise?

  • OliverBoaler Oliver (@OliverBoaler) reported

    .@hyperoptic has worst #CustomerService I’ve ever experienced. Our internet was meant to be activated 19 days ago + still doesn’t work + no guarantee when it will. Every person I speak to tells me I need to speak to someone else who isn’t avail. for 48hrs. #help #fail @WhichUK

  • Rachet1988 Rachael (@Rachet1988) reported from Manchester, England

    I've got 10 mins of the movie left and Hyperoptic has gone down. I'll just make up the ending shall I?

  • Jonathan_Kettle Johnny Bravo Fantom (@Jonathan_Kettle) reported

    @Hyperoptic the support team are taking 10 days plus to even come close to restoring my connection. Poor response times and lack of information also.

  • iratesocialist Irate Socialist (she/her) 💙💚💜 (@iratesocialist) reported

    @CommunityFibre Please come to SW9! I was with you guys before moving house - such a good service! Now I'm stuck with @Hyperoptic and am on day 3 of no internet for the second time in <6months. Last time was over actual Christmas, for 4 days.

  • iratesocialist Irate Socialist (she/her) 💙💚💜 (@iratesocialist) reported

    @Beanss33 @Hyperoptic You probably don't even need an engineer. They didn't need access in December to sort ours out, they just used it as an excuse because they didn't want to pay Christmas rates to staff. @CommunityFibre doesn't treat people like this. Even truly awful BT doesn't do this.

  • iffyamieee Amie Sy (@iffyamieee) reported

    Dutty customer service when @Hyperoptic @HyperopticCS cut the phone line after you’ve been on hold 😡😡😡😡😡😡😡😡

  • LiamTweaks Liam (@LiamTweaks) reported

    @Ch1ochy **** company anyway.. go with a company like hyperoptic

  • NecroG4ming NecroGaming (@NecroG4ming) reported

    @ItsMadJohn @Hyperoptic Moving to Plusnet on the 23rd. Still gonna have crap speeds though since thats all you can get round here. Really wanna move to Milton Keynes in the next couple of years. They near 100% FTTP.

  • Nastino Nastino (@Nastino) reported

    Don't usually do this, but a tweet about @Hyperoptic Sign up, installation, service for just over 2 years, all absolutely fuss free and flawless. I cancelled today as I'm moving, and even this was excellent. Phone answered straight away, call took about 30 seconds. No fuss.

  • Mr_THJC Tom (@Mr_THJC) reported

    @katie_pilot See if you can get Hyperoptic. They are the only ISP I have never had an issue with.

  • TheGrump3Man Grumpy Man (@TheGrump3Man) reported

    @Hyperoptic Is the line down?!?

  • KabiHossein Hossein حُسَيْن (@KabiHossein) reported

    Hi @Hyperoptic, my Internet is not working. I'm using my mobile data. Please fix before there is a riot in my house.

  • NecroG4ming NecroGaming (@NecroG4ming) reported

    @ItsMadJohn @Hyperoptic @HyperopticCS Can't catch a break mate. I'm moving over to Plusnet on 23rd. Ain't gonna fix the problem I've had for 6 years though as its still BT's infastructre :(