Hyperoptic outages and service status in Newcastle upon Tyne, England
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Full Outage Map
- Hyperoptic generated 0 outage signals in the last 24 hours around Newcastle upon Tyne, including 0 direct reports.
- The most common problems reported in this area mention Internet.
- Internet (100%)
The latest reports from users having issues in Newcastle upon Tyne come from postal codes NE98 .
Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Problems in the last 24 hours in Newcastle upon Tyne, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Newcastle upon Tyne, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Newcastle upon Tyne, England
The most recent Hyperoptic outage reports came from the following cities: Newcastle upon Tyne.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne
|
Internet | 10 days ago |
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Newcastle upon Tyne
|
Internet | 9 months ago |
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Newcastle upon Tyne
|
Internet | 1 year ago |
|
Sunderland
|
Wi-fi | 1 year ago |
|
Gateshead
|
Total Blackout | 1 year ago |
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Newcastle upon Tyne
|
Internet | 1 year ago |
Community Discussion
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Hyperoptic Issues Reports Near Newcastle upon Tyne, England
Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:
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⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England@MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Kurt Robson (@KurtRobsonn) reportedGot through to @Hyperoptic, biggest network outage ever apparently. They can’t provide any timeframe for reconnection but said they hope it’s fixed within ‘48 hours.’ Surely we need compensation if this lasts longer than a few hours wtaf
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lord of eko (@tommedersfriend) reported@hyperoptic my internet is still down.
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James Nicholls (@jamesjnicholls) reported@SanchoMagnifico @Hyperoptic It's totally unacceptable. We used to be on Virgin Media and whilst their service was mostly crap, they at least provided regular updates for outages!
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Imaan Ahmed (@Imaan_Ahmed) reported@Hyperoptic have the worst customer service team - they make you wait hours on the call then ignore your query & request to speak to managers / callbacks & hang up on you & the same people handle the support inbox so you can’t actually issue a legit complaint #hyperoptic
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Jesse Redman (@LFCBiiiiiiiitch) reported@Hyperoptic you are down
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SmileyGFace (@SmileyGFace1) reported@Hyperoptic Your post states that I can contact Customer Support via the online chat but when I try, I get an everlasting waiting to respond signal. I can see how embarrassing it is for your lack of customer support to be advertised on social media. Not a good advert, is it?
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πι (@TheThreepoint14) reported@Hyperoptic “keeping your network super fast” should not be done at our expense . For the gazilionth time you do maintenance and shutting down of services ( 2 hours this time ) during working hours . “Informed you so you can find alternatives” is not acceptable
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SanchoMagnifico (@SanchoMagnifico) reported@stuarthazeldine @Hyperoptic I’ll also be reporting them to Ofcom if they don’t update this statement on their site: Reliability: Full fibre is the UK’s most reliable broadband tech, giving you a 99.9% reliable network you can count on. This is a blatant lie and false advertising.
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Copious cups of tea (@Iron_B__) reportedReceived the most disgusting “service” from @Hyperoptic this evening. Called to discuss a cancellation fee being applied unfairly only to have my time wasted by the most awful person deliberately going round in circles trying to avoid the subject. Disgusting.
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ravish (@rravilla24) reported@Hyperoptic Here’s a simple but firm X post you can use: @Hyperoptic broadband down since this morning. no update. No reply to email or chat, and your phone lines.This is unacceptable for a service I rely on for work. I need an urgent update, fix and info on compensation.