Hyperoptic Outage Report in Newcastle upon Tyne, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Newcastle upon Tyne, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Newcastle upon Tyne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (72%)
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Wi-fi (14%)
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Total Blackout (11%)
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E-mail (2%)
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TV (1%)
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Phone (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Newcastle upon Tyne, England
Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Nadine
(@Nadineait1) reported
@Hyperoptic @HyperopticCS why is it taking almost 24 hours to fix the wifi in only 2 postcodes?? Could you update us on how far you’ve actually gone in fixing this and how long we should expect there to be no wifi.
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Realist
(@ManUnited0731) reported
@Hyperoptic Hi, I am unable to connect hyperoptic wifi to new LG smart TV. I've got the TV changed twice but this issue is with broadband as TV is able to connect to mobile hotspot and BT/sky wifi connections but not hyperoptic. Plz help or terminate my contract.
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Graeme
(@graemebrown86) reported
@Hyperoptic Shame that half the time you don't offer the service you advertise. I'd pay a few quid for quality
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Chloe Dweam★~(◡‿◡✿)
(@UniqueDreaam) reported
@Hyperoptic I would like to put in a complaint how do I do this?
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HyperopticCS
(@HyperopticCS) reported
@Cotteyroo @Hyperoptic Hey, we're sorry for the late response. The outage has been resolved. We apologize for any inconvenience caused by it, we'll do all we can to prevent this from happening in future. Thanks for your patience.
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cc
(@cc15194316) reported
@Hyperoptic Why is my broadband only 5mbps and currently not working in glasgow
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Unstoppable-Chi aka #BrazenHussy
(@dumielauxepices) reported
@Hyperoptic I am trying to switch but your agent this morning was shockingly incompetent and failed basic conversational comprehension skills. You network is in my area/ building - can someone please message me so I can sort this out.
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Megha Varma
(@Megz612) reported
@Hyperoptic With no internet connection bland unless you call and complain(which takes over an hour to get through) you won’t be given an update on the service
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Meta Matt
(@matty_verse) reported
@Hyperoptic Had no internet since last Sunday. The technical department needed not working weekends. Taking holidays when behind with service tickets. Can’t speak to anyone in charge, can’t get any timeline to fix. Don’t use this company.
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Yeptch
(@yeptch) reported
@HyperopticCS @Hyperoptic 2 days and still without internet and definitely not due to any hardware fault so no engineer is needed to remedy the problem. Really really poor. Would advise others to look at other service providers if seeing high speed fibre internet. #hyperoptic #terrible