Hyperoptic

Hyperoptic Outage Report in Newcastle upon Tyne, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Newcastle upon Tyne, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Newcastle upon Tyne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Newcastle upon Tyne, England 01/25/2026 07:30

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Wi-fi (12%)

    Wi-fi (12%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports Near Newcastle upon Tyne, England

Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • TomWeightman Tom Weightman (@TomWeightman) reported

    Never use @Hyperoptic . No internet since Thursday, and no ETA on when they’ll even book a repair … let alone the repair itself

  • sarahkathryncl Sarah Clarke (@sarahkathryncl) reported

    @Hyperoptic "We're currently experiencing higher than usual call volumes. We appreciate your patience as we work to assist you as quickly as possible." EVERY. 30. SECONDS. For over an hour. To try and fix YOUR error. Joke.

  • ez_meerr Muhammad Shahmeer Baloch (@ez_meerr) reported

    @Hyperoptic No internet in B16 8DB and it’s been more than 40 hours! Me and my wife work from home and been draining our data continuously and now we are out of it! Tried calling the support team and I was 14th in the queue. The moment I got to the 1st, the call ended. WTH!

  • ibhoola Ishani (@ibhoola) reported

    @Hyperoptic no service since yesterday afternoon, very unhelpful service. No idea how we can resume service-

  • Maria59914 Marian (@Maria59914) reported

    @Hyperoptic @alisonjyoga Your service is far worse than your public persona. You are now at the same level as TalkTalk was for several years. A horror story.

  • KorporateKane Kane (@KorporateKane) reported

    @Hyperoptic I have contacted your complaints team 4 times with no response and am having my price raised again. I urgently need support. These issues have been going on for weeks. How can I get this resolve ASAP?

  • lukeshaute Lukesh Aute (@lukeshaute) reported

    @Hyperoptic I have already done with basic troubleshooting and is not helping much. The slow speed is impacting my work and is not acceptable.

  • Sam_3006 Sam (@Sam_3006) reported

    @Hyperoptic My support ticket hasn’t received a single reply for weeks… it’s so long ago I can’t even find the confirmation email in my email bin. Have already DM’d

  • Observenow999 Observer (@Observenow999) reported

    @Hyperoptic Is there a network outage in North Greenwich, London ? My internet has not been working for the last 1 hour

  • sarahkathryncl Sarah Clarke (@sarahkathryncl) reported

    @Hyperoptic Is the music and infuriating message intentional so customers put the phone down?