Hyperoptic Outage Report in Newcastle upon Tyne, England

Problems in the last 24 hours in Newcastle upon Tyne, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Newcastle upon Tyne, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

• Internet (73%)
• Wi-fi (16%)
• Total Blackout (8%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Newcastle upon Tyne, England

Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:

• 
  ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported 60 minutes ago from Newcastle upon Tyne, England

  @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Blue and White stripes (@yorkshire_htafc) reported 5 minutes ago from York, England

  10 weeks since to my escalation, 4 weeks since my follow up, zero response from @Hyperoptic! Service live in the block for over 12 weeks, with only a couple of apartments installed. Is this tweet enough to get a response, or is posting a review on @Trustpilot? #fibrebroadband

• 
  fazalm (@fazal1984) reported 5 minutes ago

  @Hyperoptic hi team, I had requested to be a champion to attain internet in my building.. which supposedly is available already but just not in my block.. been couple months but no engagement from your side yet.. pls help expedite!

• 
  Commodity Hunter #MBGA (@BermudaBat) reported 8 minutes ago

  Why is @Hyperoptic down in W6?

• 
  Fraser McMillan ® ❤️💙 (@RomfordRoger) reported 8 minutes ago

  @MrsPalacee Virgin is ****, used to be with them. I'm with Hyperoptic, much better.

• 
  Aaroncrewe (@AaronCreweUK) reported 9 minutes ago

  @hyperoptic I miss your high quality internet connection. How come you have such brilliant connection and customer support when @bt_uk struggle so? Perhaps you can give them a few tips?

• 
  Giddr (@giddr) reported 10 minutes ago

  @Hyperoptic No internet from inception of contract July 8th. 3 sets of engineers 3 weeks of incompetence. The worst experience. Left hand not communicating with right. A "support" centre doing anything but. Just rubbish.

• 
  Silvia Alia (@silvia_alia) reported 10 minutes ago

  @Hyperoptic @HyperopticCS no service in my area since 10.30am yesterday,no comms from you to affected customers, no chat available,...Unacceptable service. What are the timescales to restore service?

• 
  Bertie Hallums (@bhallums2) reported 11 minutes ago

  @Dafydd_62 @Hyperoptic It's amazing how consistently awful telcos are (most anyway). You'd think that given all the negative feedback, one of them would step up and try to get it right.

• 
  Kawatabake_Sanjuro (@kawatabake) reported 13 minutes ago

  @HyperopticCS good afternoon- I am in SW8 and Hyperoptic is down here. Do you know what is occurring?

• 
  Neil Atkins (@W4DanA) reported 13 minutes ago

  @studentbeans hi - the link for Hyperoptic doesn’t see to be working? Could you check if there is a problem generally? I’ve tried chrome snd safari - no way Jose.