Hyperoptic

Hyperoptic Outage Report in Newcastle upon Tyne, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Newcastle upon Tyne, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Newcastle upon Tyne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Newcastle upon Tyne, England 02/11/2026 19:00

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports Near Newcastle upon Tyne, England

Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • DEMIGOD_ROB DEMIGOD_ROB (@DEMIGOD_ROB) reported

    @Hyperoptic Hi, hyperoptic internet is down again in the N7 area. This is the 4th time in 6 weeks. Can I please get an update on what the problem is and when this will be resolved? These outages seem to be occurring on a weekly basis

  • Muntazi10527790 Muntazir Mahdi (@Muntazi10527790) reported

    @Hyperoptic struggling to get service up an running since beginning of the month. It did work for a few days but then came to a halt a week ago. Called support services multiple times. Promised an appointment for today at 10 am by their engineer. Arranged to be at home for this

  • gaurav_sr13 Gaurav (@gaurav_sr13) reported

    @Hyperoptic @HyperopticCS your services are pathetic. I am trying to get my account activated and internet services running since last Saturday and nothing is happening. Your customer support team has no update to give and every time I call there is no SLA for your team #pathetic

  • alaksana96 Aufar (@alaksana96) reported

    @Hyperoptic @HyperopticCS One of your engineers was digging up the cables in SE1 and now I have no internet in the house. I spoke to the engineer and they said that no damage to the wires should have occurred, but I still dont have internet

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @ananthjk @Hyperoptic @HyperopticCEO Hi, our Customer Care team provided all info they had at that moment, and we can see that our System Support team is involved and working on this case as well. Sorry for the delay, but we're sure that this will be resolved soon.

  • lee_storey Lee Storey (@lee_storey) reported

    @ashwinkumar05 @HyperopticCS I didn’t get any information from Hyperoptic but, according to a neighbour who spoke to them, an engineer turned up yesterday but they couldn’t get into the network cabinet.

  • Uklawyer123 Mrlaw (@Uklawyer123) reported

    @freetoswitch 1/2 Don't bother with this. @Hyperoptic will get you in and then screw you. I currently have 19 months left on my deal, @HyperopticCS do not provide the service at my new address, so I'm left with no choice but to pay a termination fee of £380!

  • Onurakbas96 Onur Akbas (@Onurakbas96) reported

    @Hyperoptic @Hyperoptic, I'm trying to get this deal but they won't give it to me please help.

  • vera_rocha VERA ROCHA (@vera_rocha) reported

    @Hyperoptic so disappointed with this company. Huge lack of information between Engeneer and the customer service. I was told that my apartment is unserviceable while the whole building has Hyperoptic.

  • decyph3r_OG Arsenio Cruz-Herrera (@decyph3r_OG) reported

    @Hyperoptic internet in our area (CM8) is still down for 2 days now. Their reasoning: "we are still ttying to access the premise" is getting ridiculous now! How can you not "get access to the premise" for 2 days??!!! Its affecting is a LOT!