Hyperoptic

Hyperoptic Outage Report in Newcastle upon Tyne, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Newcastle upon Tyne, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Newcastle upon Tyne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Newcastle upon Tyne, England 03/05/2026 17:30

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

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Hyperoptic Issues Reports Near Newcastle upon Tyne, England

Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • baker_kaja Kaja Gjessing-Baker (@baker_kaja) reported

    @Hyperoptic You are officially the worst provider with the worst sales team. As a potential new customer, I am unable to get help with getting your services installed. Your support team don't respond to emails. It's as though you don't want or need new customers. Unbelievable!

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @RadioSte94 @Hyperoptic We are so sorry to hear of this long of a wait and we can only imagine how frustrating it must be. We would love to assist from our end and we have replied to your DM as we need some details to access your account and help, so please check it out when you can!

  • marthaparryx Martha (@marthaparryx) reported

    @Hyperoptic My Wi-Fi has been down for a week and I’ve called you 6 times. No one ever picks up

  • dicearunks Arun (@dicearunks) reported

    @Hyperoptic ,such a terrible service ,its been 8days that no internet at my home I have been told it will take only 5mns to transfer existing hyperoptic connection to mine on 15- Sep no connection yet! I made 12 calls to your support but no help !

  • JitanEDM JitanEDM (@JitanEDM) reported

    At this point I’m considering just signing up to @virginmedia will probably get it installed faster than @Hyperoptic will fix my internet.

  • Valentino0555 Valentino (@Valentino0555) reported

    @Hyperoptic it’s been over 24hours and still not fixed! I’m seriously considering already leaving your company due to this poor customer service. You stated someone has come but not gained access?! There was onsite builder and site management. I work from home 😤

  • Christian_sand Christian Sanderson (@Christian_sand) reported

    @Hyperoptic Gold standard service, you are jokers, 8+ days for an engineer to fix an issue, 9 internet outages in 8 weeks, are you sure about this! #jokers #shocking

  • thisleejones Lee Jones (@thisleejones) reported

    @HyperopticCS Your Customer Satisfaction Team are anything but satisfying. They aren’t reply to emails, which is the overall concern, additionally you had the 10 business days requested and are yet to report back. You miss the point, @Hyperoptic give #poorcustomerservice and #poorcustomerxp

  • thisleejones Lee Jones (@thisleejones) reported

    @HyperopticCS You customer satisfaction team are anything but satisfying. They aren’t reply to emails, which is the overall concern, additionally you had the 10 business days requested and are yet to report back. You miss the point, @Hyperoptic give #poorcustomerservice and #poorcustomerxp

  • jehagarwal Jeh Agarwal (@jehagarwal) reported

    Gave up on call, no one picked up even after spending 30mins holding the line. No response to tweet and DM yet. Internet still not working. #HyperopticNotWorking @HyperopticCS @Hyperoptic