Hyperoptic

Hyperoptic Outage Report in Newcastle upon Tyne, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Newcastle upon Tyne, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Newcastle upon Tyne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Newcastle upon Tyne, England 01/27/2026 23:05

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Wi-fi (12%)

    Wi-fi (12%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (1%)

    E-mail (1%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports Near Newcastle upon Tyne, England

Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @nzlata @Hyperoptic Please accept our apologies for not getting you reconnected, Nonna. Our team advised it is a complicated issue, and they will require more time to resolve this. :/ Please accept our apologies for leaving you offline for so long. :(

  • lijendary lijē (@lijendary) reported

    @Hyperoptic you have literally caused me so much stress and nobody is willing to help

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @addictedlens @Hyperoptic Ouch, that is not good news to hear Stanley. :/ Can we please have your postcode and we can check for the status of the connection issue on your site?

  • sullivansound 𝙎 𝙐 𝙇 𝙇 𝙄 𝙑 𝘼 𝙉 - 𝙎 𝙊 𝙐 𝙉 𝘿 (@sullivansound) reported

    @Hyperoptic SW18 Battersea reach. No service

  • AndrejsFjodoro2 Andrejs Fjodorovs (@AndrejsFjodoro2) reported

    @Hyperoptic @HyperopticCS See the problem with these contracts is if you sign for £35/m for 24m, and after a couple of days you loose connection for 2 weeks and is unable to WFH - you are trapped. You can’t just switch to another provider, first you have to pay £420 in this inst.

  • AndrejsFjodoro2 Andrejs Fjodorovs (@AndrejsFjodoro2) reported

    @Hyperoptic @HyperopticCS See the problem with these contracts is if you sign for £35/m for 24m, and after a couple of days you loose connection for 2 weeks and is unable to WFH - you are trapped. You can’t just switch to another provider, first you have to pay £450 in this inst.

  • GiorgosGl Giorgos Glymidakis (@GiorgosGl) reported

    @Hyperoptic @HyperopticCS great job advertising how your offers support people in difficult times, while completely ignoring loyal customers and refusing to extend the courtesy. Really disappointed.

  • JamadaLoL Jamada (@JamadaLoL) reported

    @808grafter Hyperoptic it's £45 a month, 1GB up/down. Isn't available everywhere tho

  • tanica_van Tanica van As (@tanica_van) reported

    @Hyperoptic your engineer came to my flat in SW18 on Saturday. He could not complete the install, but said he would come back once an issue was sorted. Phoned support today and now the building has been blocked from installs, even though they are installing in the building now.

  • philippepolleux philippe polleux (@philippepolleux) reported

    Still waiting ! @Hyperoptic is just giving **** customer service....