Hyperoptic

Hyperoptic Outage Report in Newcastle upon Tyne, England

No problems detected

If you are having issues, please submit a report below.

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Newcastle upon Tyne, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Newcastle upon Tyne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Newcastle upon Tyne, England 03/01/2026 21:40

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (12%)

    Wi-fi (12%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Newcastle upon Tyne, England

Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • BridgetGildea Bridget Gildea (@BridgetGildea) reported

    Hi @Hyperoptic usually you are fantastic at customer service; but I've been on hold for 52 minutes now and it was telling me where I was in the queue, but that seems to have stopped. Am I going to get through some time soon or am I just in limbo now? @HyperopticCS

  • showens3 Shane (@showens3) reported

    Hi @Hyperoptic , what is going on with your service in Highbury? Been down all day. Any ETA on a fix?

  • MalviJosephidou Malvina Josephidou (@MalviJosephidou) reported

    @HyperopticCS No reply to my DMs yet. 9 hours outage so far. Thanks hyperoptic

  • Batteryhq Andrew Lanxon (@Batteryhq) reported

    @Hyperoptic @HyperopticCS Tbf initial delays were Council-related but today was booked over a month ago and customer services assured me it had the green light. A day of having moved plans to stay in wasted and means more time tethering to 3g at home.

  • kieranmch Kieran McHugh (@kieranmch) reported

    I’ve had @Hyperoptic for 3 years now and I don’t think it’s ever gone down or had any sort of problem in that whole time. We need more competition & small full fibre providers.

  • biron_io Chris Biron (@biron_io) reported

    @Hyperoptic @HyperopticCS internet is completely down in E9, Hackney. Are there outages in the area?

  • A5h1sh01 Ash Patel (@A5h1sh01) reported

    @Hyperoptic Internet down in SE London, it has been 3 hours now, can we have an update?

  • joshuakanebespk Joshua Kane (@joshuakanebespk) reported

    @Hyperoptic I am SO SICK of your connection faults and drop outs! Literally the worst service out there!

  • AtAndrewM Andrew 🌱📷 (@AtAndrewM) reported

    @kieranmch @Hyperoptic Loved having hyperoptic. Only complaint is if you ever want to leave they bill very high cancellation fees, even if moving home,.

  • theNaveen23 Naveen Chaudhary (@theNaveen23) reported

    @Hyperoptic Hi, I am not able to connect to internet since morning. Neither am able to reach out on customer support, already on wait for past 30 mins. Could you please help asap ? Thanks