Hyperoptic

Hyperoptic Outage Report in Newcastle upon Tyne, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Newcastle upon Tyne, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Newcastle upon Tyne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Newcastle upon Tyne, England 02/15/2026 12:30

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

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Hyperoptic Issues Reports Near Newcastle upon Tyne, England

Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • joec0123 Joe (@joec0123) reported

    @Hyperoptic service been down for more than 30 hours and no update at all. Does your maintenance not work over the weekend??

  • _manurequelme Emanuele Requelme (@_manurequelme) reported

    What is going on with @Hyperoptic on NW2? They scheduled maintenance on August 13th. The internet went down for a few hours. At 6 AM, the internet came back on, but it was terrible, dropping all the time. Then, at 6 PM, we lost the signal, and they haven't fixed it yet.

  • deepak_kumar74 D Kumar (@deepak_kumar74) reported

    @Hyperoptic - your service is down again, thats twice in 3months.

  • neilforbessoul Neil (@neilforbessoul) reported

    @Hyperoptic Is there an outage in East London as sudden drop out and now can't connect ?

  • laura_h_87 Laura (@laura_h_87) reported

    @Hyperoptic PLEASE DO NOT USE THIS COMPANY!!!! 5 days after installation and still my broadband is not working! They mark it as active and switch you over so you’re left with nothing! No1 qualified to fix it!! AVOID AVOID AVOID

  • DaniyalSidiqui daniyal siddiqui (@DaniyalSidiqui) reported

    @DondieCox @TalkTalk Honestly ridiculous, I was on hyperoptic before and this never happened

  • Janjay_05 Janice McColl (@Janjay_05) reported

    @Hyperoptic customer service is appalling. 50mins in a queue to discuss renewal options to then have the person answer say she’ll check something then hang up!!!! After 10yrs maybe time to move if this is service

  • laura_h_87 Laura (@laura_h_87) reported

    @Hyperoptic So had three engineers out yesterday all of them could not fix the problem and told me it was a technical problem which had now been wiped and rebooted and that my internet would work in 24hours - GUESS WHAT STILL NOT WORKING!!

  • baldywaldo Craig (@baldywaldo) reported

    @CityFibre I have been speaking to @VodafoneUK constantly. Apparently you sent an engineer out on Friday who found no issue!! 🤡 Almost 7 days now! Anyone able to confirm if @Hyperoptic are any better?

  • Niyi54945608 Abdul (@Niyi54945608) reported

    @Hyperoptic fix your services damn useless idiots