1. Home
  2. ❯
  3. Companies
  4. ❯
  5. Hyperoptic
  6. ❯
  7. Outage Map
Hyperoptic

Hyperoptic Outage Map

The map below depicts the most recent cities worldwide where Hyperoptic users have reported problems and outages. If you are having an issue with Hyperoptic, make sure to submit a report below

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Hyperoptic users affected:

Less
More
Check Current Status

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 29
Swansea, Wales 1
Croydon, England 3
Southwark, England 5
Bradford, England 1
Hackney, England 9
Birmingham, England 6
Reading, England 1
City of Westminster, England 1
Wolverhampton, England 1
Halifax, England 2
Blackburn, England 1
Kensington, England 1
Stanmore, England 1
Islington, England 2
Glasgow, Scotland 3
Northampton, England 2
Edinburgh, Scotland 1
Manchester, England 3
City of London, England 2
Bromley, England 1
Dublin, Leinster 1
Harringay, England 4
Doncaster, England 1
Newham, England 1
Hammersmith, England 2
Epsom, England 1
Hitchin, England 1
Portsmouth, England 2
Southampton, England 1
Check Current Status

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • ells_afc
    ells🦋 (@ells_afc) reported

    @TomThornhill_2 @FourthStreetDan @Hyperoptic Sorry do you mean not far from me? Mine is still down I’ve had issues all week with them after almost 48hours of no service. I’ve been given nearly 3 months free service.

  • matttrighetti
    Mattia Righetti (@matttrighetti) reported

    @Hyperoptic all good? Service has been down for hours now

  • TusharTony
    Tushar Tony (@TusharTony) reported

    @Hyperoptic Most useless broadband service ever #hyperoptic

  • scarab999
    steven🐧 (@scarab999) reported

    @marcwalsh @Hyperoptic Yes, same. Drove me mad, now using a hotspot to do some work. There is no outage apparently in my area....

  • gregthomson31
    Greg Thomson (@gregthomson31) reported

    another hot day means @Hyperoptic is down again

  • realDavidTan
    David Tan (@realDavidTan) reported

    Hyperoptic service outage for an entire day. No help from their online chat, and been queuing for 2 hours on their phone line. Not sure why they charge so much for such poor internet and customer service @Hyperoptic what’s going on?

  • mariucha77
    M. (@mariucha77) reported

    @Neverwasneveris @Hyperoptic 6 days without service in SE london

  • Iijo__9
    JO (@Iijo__9) reported

    @Hyperoptic My router has had a red Internet light for over 3 hours. I’ve power-cycled it several times, but the Broadband light is green and the Internet light stays red.. could you help please?

  • swestzeta
    Mr Direction (@swestzeta) reported

    @Hyperoptic still no internet and no communication from you as to when (or if) I will. You market yourselves as great customer service - which, so far, has not been my reality 😡😡

  • EKOcasts
    EKO (@EKOcasts) reported

    Come home yesterday from a lovely holiday to find a @Hyperoptic Internet outage that's gonna last an estimated 3 (or more) total days, and no compensation for the outage till Monday cause the weekend isn't "business days" Crazy lack of consumer protection in the UK

  • onlyatroller
    onlyatroller (@onlyatroller) reported

    @MrRoflWaffles Hyperoptic are actually evil. Only a few months ago they charged me £600 to cancel after I got fired from my very first job I had to move into the city for. I lost my flat and among other things left THOUSANDS in debt and had to move back to an unideal situation. I’m only 22 btw.

  • iPazooki
    Mo (@iPazooki) reported

    Think twice before signing with @Hyperoptic . Unresponsive customer support and zero respect for clients. When moving home, they charge full termination fees even if THEY can’t provide service at your new address. Terrible experience. Stay away! 🚫 #Broadband #Hyperoptic

  • lulu_veganx
    Lucy Ⓥ 🌱 (@lulu_veganx) reported

    @mariucha77 @donedgley1 @Hyperoptic Noooooo. I did just get a text saying there was another outage but mine seems to be holding for now.

  • Hasimivan02
    Hasim (@Hasimivan02) reported

    @Hyperoptic FIX IT

  • M_Newman10
    Matt Newman (@M_Newman10) reported

    Been on hold for hours. No support no help @Hyperoptic. Not good enough, please someone get back to me right away been without internet for 24 hours

Check Current Status