Hyperoptic

Hyperoptic Outage Map

The following outage map shows the most recent areas in the United Kingdom where Hyperoptic users have reported their issues and outages. If you are having an issue with Hyperoptic and your location is not listed, make sure to submit a report below.



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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Hyperoptic Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:
  • Craig M (@craig99mac) reported

    @Hyperoptic Do existing customer get the free months too?

  • Ben Mackrell (@ben_mackrell) reported

    @Hyperoptic any chance I can get some internet please guys? Customer service would be appreciated.

  • Jing Jang Jane🏴󠁧󠁢󠁳󠁣󠁴󠁿🇬🇧 Anti UnGreen/SNP (@LAMBDENA) reported

    @Hyperoptic Well, things are bad in Elsie Land when even the faithful Glenn Campbell is putting her on the spot.

  • Barnaby Clark (@Barnyclark) reported

    @Hyperoptic hi - our internet is not working and I can’t get through o your phone lines

  • Sander Dieleman (@sedielem) reported

    @Hyperoptic Please come and save us from Virgin Media in London N10! They effectively have a monopoly here, because competitors only offer up to 60Mbps. I've been a customer since July and I'm considering a downgrade to be rid of them. Many neighbours are also fed up after recent outages.

  • Josh Watson (@Zeragonii) reported

    @FlexinJohn @Hyperoptic Wait, hyperiptic have a 10Gb service? 👀😭

  • Christopher Kernachan (@ChrisKernachan) reported

    @Hyperoptic @HyperopticCS Is there any update on when internet will be restored in G51 4NQ? And where is the power outage affecting it please?

  • Nathan Bibey (@BibeyNathan) reported

    @Hyperoptic @HyperopticCS doing a great job!!! 17 days now and you still have not assigned me the static ip that I have purchased. Apparently it only takes 24 hours??? Looks like it’s now time to cancel and join @BTGroup

  • Ryan Castellucci (@ryancdotorg) reported

    @attiegrande I actually mentioned in my order notes that I would prefer handoff to be a SFP/SFP+ module and that I know what I'm doing. Hyperoptic was nice, though I had to do weird **** to my DHCP client config to make it work. With AT&T, I productionized an 802.1x MitM

  • Everlasting Snow (@natsunoyuuutsu) reported

    @HyperopticCS @Hyperoptic Can you check messages please? Are you saying you can’t solve bad connection to overseas websites unless I switch ISP?

  • Tommy Hoban (@tomehoban) reported

    @Hyperoptic how do i contact you with regards to broadband service?

  • Susan Al-Safadi (@susanalsafizzle) reported

    @HyperopticCS @Hyperoptic here we are an entire week later still with no broadband and no communication as to when this will be resolved. You are a bunch of cowboys charging for a service you don’t provide.

  • zuzak (@zuzakistan) reported

    whoops BT Openreach arriving tomorrow to install my @AAISP gfast just realised my building is wired for 1Gbps hyperoptic but it's probably too late to cancel without a hefty openreach fee

  • BG (@BgBlue92) reported

    @Hyperoptic day 6 with no broadband at home: Hyperopic are probably the worse internet provider going never go with the new kids on the block because they haven’t got a clue

  • john (@aradonn2) reported

    @Hyperoptic I wished I could get your service where I live


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