1. Home
  2. ❯
  3. Companies
  4. ❯
  5. Hyperoptic
  6. ❯
  7. Outage Map
Hyperoptic

Hyperoptic Outage Map

The map below depicts the most recent cities worldwide where Hyperoptic users have reported problems and outages. If you are having an issue with Hyperoptic, make sure to submit a report below

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Hyperoptic users affected:

Less
More
Check Current Status

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Manchester, England 4
London, England 37
Doncaster, England 1
Newham, England 2
Birmingham, England 6
Glasgow, Scotland 4
Croydon, England 4
Hackney, England 8
Hammersmith, England 4
Harringay, England 3
Epsom, England 1
Southwark, England 4
Hitchin, England 1
Portsmouth, England 2
Southampton, England 1
Liverpool, England 1
Corby, England 1
Bradford, England 1
Abingdon, England 1
Luton, England 3
Havant, England 1
Batley, England 1
Southend-on-Sea, England 1
Normanton, England 2
Swindon, England 1
Barnet, England 1
Islington, England 4
City of Westminster, England 1
Milton Keynes, England 1
Knutsford, England 1
Check Current Status

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • tommo_68
    Paul Thompson (@tommo_68) reported

    @Hyperoptic When the internet is down though you cannot switch.

  • CanteleLidia
    Lidia Cantele (@CanteleLidia) reported

    @Hyperoptic Disappointing service from Hyperoptic. Switched from Virgin having been told I’d be credited my £200 early termination fee once evidence of charges provided. 7 months on- multiple times raising this- still nothing done to apply credit. Case is being ‘investigated’. Sort this out!

  • lulu_veganx
    Lucy Ⓥ 🌱 (@lulu_veganx) reported

    Day 3 with no service…… I think @Hyperoptic have finally beaten me, I have no fight left! @donedgley1

  • subzee_
    Stu (@subzee_) reported

    Hyperoptic is down 👍

  • EKOcasts
    EKO (@EKOcasts) reported

    Come home yesterday from a lovely holiday to find a @Hyperoptic Internet outage that's gonna last an estimated 3 (or more) total days, and no compensation for the outage till Monday cause the weekend isn't "business days" Crazy lack of consumer protection in the UK

  • jammach
    🏳️‍🌈 Gavin Barrie 🏳️‍🌈 &✂️TQ+ (@jammach) reported

    @AussieBromo I pay £35 in Scotland for 1gig down / 1gig Up from Hyperoptic. Your costs and speeds are shocking.

  • EddieMakesGames
    Eddie (@EddieMakesGames) reported

    Hey @Hyperoptic I think your network has just died - I live in a complex with exclusively hyperoptic and all networks apart from a sky connection have died

  • AbPMet
    AbPMet (@AbPMet) reported

    @Hyperoptic Still down SE18. Down since yesterday 7:20pm

  • t0pe_t
    T (@t0pe_t) reported

    Hyperoptic smh Fix up

  • KurtRobsonn
    Kurt Robson (@KurtRobsonn) reported

    So @Hyperoptic is down AGAIN in London. SORT IT OUT. Shouldn’t be paying this much for it to be going out every other week (currently position number 12 in queue though🤪)

  • kullafox
    Kullanari (@kullafox) reported

    @Hyperoptic do you have an update on when internet will be restored in HA4? Its been close to 4 hours since the outage and there’s no update from your end .

  • mariucha77
    M. (@mariucha77) reported

    @lulu_veganx @donedgley1 @Hyperoptic Not ours. Only a few more days and we are changing providers. Worst experience possible. 3 weeks with no internet 😡

  • JordyOnside
    Jordan🇩🇲 (@JordyOnside) reported

    @diptyquer @Hyperoptic For the best! I must of been 1 of the first to call and they haven’t got a scooby. Useless now I’m hearing potentially 48 hour outage

  • mariucha77
    M. (@mariucha77) reported

    @lulu_veganx @Hyperoptic @donedgley1 Looks like a cable is damaged in Poolman st. No idea when they will fix it

  • lulu_veganx
    Lucy Ⓥ 🌱 (@lulu_veganx) reported

    @donedgley1 @mariucha77 @Hyperoptic Well I just got an email asking if my issue had been resolved and if so they will close my case! You couldn’t make it up.

Check Current Status