Hyperoptic Outage Map
The map below depicts the most recent cities in the United Kingdom where Hyperoptic users have reported problems and outages. If you are experiencing problems with Hyperoptic, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Hyperoptic users affected:
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Marian
(@Maria59914) reported
@Hyperoptic The only good things about the festival were Bob Vylan & Kneecap. The rest were as indifferent as your now very poor service
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Marian
(@Maria59914) reported
@Steven_James1 @Hyperoptic Their expansion has led to serious customer service failures. The number of 1* reviews on TrustPilot for this month alone accompanied by exceptionally detailed reviews of the level of failure is a warning sign. As of today after less than 4 weeks I am facing the worst experience
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Abu Haneefa
(@Abu_Haneefa2) reported
@Hyperoptic what a joke, renewal went from £27pm to £67pm, then when I said I'm leaving they said £40, then to £30 and that was the best they can do. After saying again please cancel they offered £27. New customers get it for £18pm. After 7 years time to move to @CommunityFibre
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Alison Johnson
(@alisonjyoga) reported
@Hyperoptic Be careful of any offers that @hyperoptic promote. I have been waiting since January for the reward for a referral. Made numerous phone calls but nothing happens. Very bad customer service
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Haych
(@haych13_) reported
Over 5 hours and still down, no ETA on a fix. Come on @Hyperoptic, do better.
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Haych
(@haych13_) reported
Seriously @Hyperoptic Three days in a row the Internet has gone off. This is ridiculous, I want some compensation or something, this cannot continue. How can service be THIS BAD?!
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MetalMinxtress
(@CrowsAndSmoke) reported
I left Sky Broadband after 20 years to go with Hyperoptic (who was already installed into my new home, by the developers) Now im just feeling stupid and left with the worse Internet ever for two years. I just want my boyfriend back 😭
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Gurpal Sindhar
(@GurpalSindhar) reported
@virginmedia broadband issues several times over the last few weeks, random outages and the app shows no issue with services. Really poor from Virgin. @Hyperoptic @CommunityFibre when are you coming to Hounslow?? We need alternative providers!
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Dave
(@DaveeeeA) reported
@Hyperoptic no service, day 2, can't get through to you, worst company ever. This will be your typical reply, DM us. Don't go with this company!
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Kev
(@KevH404) reported
@Hyperoptic been down all evening so all I have to do is sit and think about how warm it is
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Joe Makin
(@joemakin86) reported
@Quiggybruhhhh Hyperoptic? Been haveing issues recentally to
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Haych
(@haych13_) reported
@Hyperoptic both yesterday and now today the Internet is down? I WFH, I need Internet! No eta on the Network Status dashboard, and you charge me £55 for this?!
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Moon Juice
(@moonjuiceguy) reported
@Hyperoptic Your service is beyond poor!!! All I want to do is change address and keep your service with the same pricing. Why have I been on hold for 35 minutes just to get through to somebody?! Awful.
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Maria
(@mari9al) reported
@NicholasJTS @Hyperoptic They have really bad customer service! Plus be ready your internet will drop out often without any communication from them😡😡😡
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K🪿
(@Defrauded_Youth) reported
@Hyperoptic So no reward for customer loyalty then?!’ And a 2 tier system. This is such poor practice, not to mention unethical, and disadvantages vulnerable customers. I will take my business elsewhere, you are not competitive.
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