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Hyperoptic

Hyperoptic Outage Map

The map below depicts the most recent cities worldwide where Hyperoptic users have reported problems and outages. If you are having an issue with Hyperoptic, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Hyperoptic users affected:

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Glasgow, Scotland 6
Southwark, England 11
Blackburn, England 1
London, England 32
Edinburgh, Scotland 4
Ilford, England 1
Newham, England 4
Poplar, England 3
Newcastle upon Tyne, England 1
Croydon, England 7
Birmingham, England 2
Oldbury, England 1
Manchester, England 4
Tower Hamlets, England 1
Hackney, England 3
Kensington, England 1
City of London, England 1
Southall, England 1
Burton upon Trent, England 1
Camden Town, England 1
Bracknell, England 1
Liverpool, England 1
Huddersfield, England 1
Rowley Regis, England 1
City of Westminster, England 1
Oldham, England 1
Check Current Status

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • Flowerbomb212
    Flowerbomb212 (@Flowerbomb212) reported

    @Hyperoptic you’re not experiencing a higher than normal volume of calls. Your renewals team are most likely offline. Why don’t you say that instead of lying, especially to customers who are looking to potentially cancel? Shambolic service.

  • CryptoCap97
    C A P O (@CryptoCap97) reported

    @stuarthazeldine @SanchoMagnifico @Hyperoptic Crazy that it is still down... cannot access anything. Poor form.

  • Stepalex
    Stepalex (@Stepalex) reported

    @theashrb It only shows how your Hyperoptic pricing sucks, as I have had 3Gb/s from Community Fiber for over a year for £41

  • jamesjnicholls
    James Nicholls (@jamesjnicholls) reported

    @SanchoMagnifico @Hyperoptic It's totally unacceptable. We used to be on Virgin Media and whilst their service was mostly crap, they at least provided regular updates for outages!

  • kobraman88
    Kris (yes it's actually spelt with a K) (@kobraman88) reported

    @C9EmZ @virginmedia Quicker you move away from them the better, utterly useless overpriced scumbags, had nothing but issues with them for years then @Hyperoptic popped in my area after a few years of waiting and not looked back, cheaper, better quality and i sit on 5 ping (but im next to the hub)

  • Elizabe80680425
    Elizabeth (@Elizabe80680425) reported

    @gunjanarora001 @Hyperoptic Yes it’s down many places

  • liam_richards
    Liam Richards (@liam_richards) reported

    @KurtRobsonn @Hyperoptic 48 hours.... 😭 Remote working tomorrow should be fun. Compensation, it's something ridiculous like £10 a day after 48 hours no service after reporting it.

  • bamsam_md
    Sam Phillips (@bamsam_md) reported

    @Sophie__Hayes @Hyperoptic They really are ****, our area has been down 16 hours. Way too many drops lately. Thank god my contract ends in a couple of months

  • Footimaster
    Footimaster (@Footimaster) reported

    @TomStokesFC I found Virgin to be horrible Stokes and overpriced I had to switch I highly recommend Hyperoptic if they do your area much faster upload speeds, cheaper and overall better service

  • Imaan_Ahmed
    Imaan Ahmed (@Imaan_Ahmed) reported

    @Hyperoptic your customer service just told me I can’t speak to a manager snd when I asked for a manager call back she said she’s not going to arrange it And then hung up the call on me which I have also recorded #hyperoptic I want to raise a complaint ASAP

  • Iron_B__
    Copious cups of tea (@Iron_B__) reported

    Received the most disgusting “service” from @Hyperoptic this evening. Called to discuss a cancellation fee being applied unfairly only to have my time wasted by the most awful person deliberately going round in circles trying to avoid the subject. Disgusting.

  • JulieAt02335370
    arsenal (@JulieAt02335370) reported

    @PeterStefanovi2 @GMB So did the disabled. You didn't help them. Hyperoptic.

  • subzee_
    Stu (@subzee_) reported

    Hyperoptic is down 👍

  • jamesjnicholls
    James Nicholls (@jamesjnicholls) reported

    @SanchoMagnifico @Hyperoptic It's totally unacceptable. We used to be on Virgin Media and whilst their service was mostly crap, they at least provided regular updates for outages!

  • emirxtesera
    J (@emirxtesera) reported

    @AbPMet @Hyperoptic Still down?

Check Current Status