Hyperoptic

Hyperoptic Outage Map

The map below depicts the most recent cities in the United Kingdom where Hyperoptic users have reported problems and outages. If you are experiencing problems with Hyperoptic, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Hyperoptic users affected:

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 50
Tower Hamlets, England 11
Manchester, England 9
Croydon, England 8
Birmingham, England 8
Slough, England 8
Southwark, England 7
Ealing, England 6
Islington, England 5
Lewisham, England 3
Wembley, England 3
Leyton, England 3
City of Westminster, England 3
Watford, England 3
Newham, England 3
Kettering, England 2
Woolwich, England 2
Enfield Town, England 2
Glasgow, Scotland 2
Edinburgh, Scotland 2
Leeds, England 2
Hampstead, England 2
Upminster, England 2
Isleworth, England 2
Wolverhampton, England 2
Fulham, England 2
Hackney, England 2
Reading, England 2
Tottenham, England 2
Bristol, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • UG_is_Here Udara Gamalath (@UG_is_Here) reported

    @Hyperoptic is pretty terrible. Had the service for less than 9 days. Now it's not available and the earliest they can provide a fix is in two weeks. Absolutely shocking

  • Siobhan4567 Siobhan (@Siobhan4567) reported

    Hello @HyperopticCS?!?! What is the point in having a customer service page if you ignore people until you know their internet is back up. This isn’t the first time we’ve been without internet for a whole day with @Hyperoptic. **** provider

  • jackcavell jack cavell (@jackcavell) reported

    @truthtellerGB @HyperopticCS @Hyperoptic same here! and still not resolved. fine for 2 years now awful!

  • SoundwaveXI Soundwave (@SoundwaveXI) reported

    @hibernoanglais @bt_uk @Hyperoptic I see nothing but negative posts around Hyperoptic and their service, despite offering a really attractive package. Their service area is also tiny. Worth some research.

  • HarryVgshbob Harry (@HarryVgshbob) reported

    @Hyperoptic @HyperopticCS The WiFi is down at Star Wharf NW1 0QX again. Are you aware of any issues?

  • TaranjeetSing17 Taranjeet Singh (@TaranjeetSing17) reported

    @Hyperoptic It has been 4 days post activation but the internet is not yet up and running.Every time I call customer care, the standing response is “we don’t have enough information from relevant team, your services will be activated shortly” Please can someone contact me ASAP??

  • HANCOCK_LOL HANCOCK (@HANCOCK_LOL) reported

    @CoachKybet @toobbroadband if they can manage to get it into london i’m literally willing to pay x5 the price, hyperoptic and communityfibre won’t cable my street because openreach and virgin media have some lease or some **** in my area

  • JGoldyy Joshua 🎃 (@JGoldyy) reported

    @iammcallum @SkyUK get on @Hyperoptic if you can lad, absolute machine of a service

  • 1Ccuse 1 (@1Ccuse) reported

    @Hyperoptic @HyperopticCS are the biggest pile of shite. Wifi is unbelievably slow despite paying a fortune for a decent package (500mb). WiFi has stopped working so they disable online chat and no one is answering calls. Absolute joke of a company.

  • sii_taylor simon (@sii_taylor) reported

    @Hyperoptic dont waste your time with hyperoptic worst customer service in the world literally refuse to help with anything

  • EllieAtko Ellie Atkinson (@EllieAtko) reported

    @Hyperoptic - wifi down again.. second time this month! My husband is freelance and now will not get paid today just like last time. Two days of pay down :( Recognise you do what you can but this is really painful! Any support would be appreciated.

  • Livy_Herring Olivia (@Livy_Herring) reported

    @Hyperoptic hi, my wifi has been down for four hours now. Please can someone message me so I can get an update? Thanks

  • aknmc_ 🥲 (@aknmc_) reported

    Imagine calling @Hyperoptic for help on something really simple and now my entire internet is down😩😩 wtf

  • error_no_entity ENOENT (@error_no_entity) reported

    @HyperopticCS Well, it's 3 days since I lost internet and in that time @CommunityFibre has installed a new line, found a problem and sent engineers on the same day to get it fixed. Still waiting for @Hyperoptic to send an engineer for the original line.

  • chonchol91 Ruhel (@chonchol91) reported

    Hi @Hyperoptic/ @virginmedia can you please hurry up and provide internet service in my area. I’m sick and tired of the **** service by @BTSupporrt!

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