Hyperoptic Outage Map
The map below depicts the most recent cities in the United Kingdom where Hyperoptic users have reported problems and outages. If you are experiencing problems with Hyperoptic, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Hyperoptic users affected:

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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MARKHOR🚀 (@KHANNAS1R) reported
@EverythingTheta Mg brother got 4 #2 and other 3 under #100 because he was on hyperoptic 1GB internet speed i was on my mobile net whoch is slow got 2 in 2800
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skankingpigeon (@skankingpigeon) reported
@Hyperoptic Speed, Reliability and Great Customer Service ##10YearsOfHyperoptic
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Bloody Scandal (@bloody_scandal) reported
@Hyperoptic I switched to Hyperoptic because I was stuck in the Stone Age with ADSL+ from BT and couldn’t even stream a 4K movie from @AppleTV it was so slow! I was stuck like this for years until, finally, my building got Hyperoptic&my broadband speeds finally took off.
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Rashmi Rungta (@rungtara) reported
@Hyperoptic Good customer service and reliable speed !! Cant go back to normal now ...
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Jo Stone (@Jo13Stone) reported
@Hyperoptic yet again no damn Internet. We've had nowt but aggro since switching from Sky. Taking money from the bank before our account had even been activated, low wifi speeds, very poor connection (if & when it works). I bet u don't refund us for the days we are without WiFi?
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aenor (@aenor82) reported
@outagedetect @Hyperoptic are you working to fix this? Some of us had a binge watching afternoon planned for f sake
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Alex WD (@justtweetalex) reported
@Hyperoptic I switched to hyperoptic because I had only two choices and I thought it was a fast broadband but I’m having some connection problems sometimes. Maybe if I get 1Gb it will get better. #10YearsOfHyperoptic 🍀
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✍🏻 (@CountHohenzoll) reported
@Hyperoptic I must say I honestly impressed with the @Hyperoptic customer service. Few times I needed help I was assisted quickly and the issue was resolved promptly. Thank you. #hyperoptic
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Jennie Rae (@JRaeChutes) reported
@Hyperoptic have the slowest customer service I’ve ever experienced. Been trying for almost a month to sort internet with no avail: avoid.
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Ethan mayer (@Ethanmayer1) reported
@Hyperoptic Am still waiting for you guys to come to my house but you are making progress. Can't Wait to get rid of Virgin Media. The thing I want the most is 1gbp/s UPLOAD!!! I have already referred 3 people to your service. Hopefully by end of next year I can get Hyperoptic!!!
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Konstantinos Tsakoumis (@KTsakoumis) reported
@Hyperoptic I registered interest and switched to Hyperoptic as soon as it became available in the building. It is the fastest and most reliable internet service! #10YearsOfHyperoptic
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Commodity Hunter #MBGA (@BermudaBat) reported
@Hyperoptic Everyone knows you want to attract new customers with good deals, but why treat customers you have to price hike, to pay for the new customers 🤔 Yes, you're a good service, only one blip this year, when Isleworth fire happened.
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john charles (@johncharles247) reported
@HyperopticCS no internet in London and I keep getting kicked out of waiting list for customer service! So glad I joined hyperoptic under 1 month ago…!
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Olivia C (@OliviaC1303) reported
@Hyperoptic No phone line needed, BIG plus ✅ No issues ever #10yearsofhyperoptic
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Oliver Mackey (@oliver__mackey) reported
@Hyperoptic trouble-free, fast service and customer support even at night #10YearsOfHyperoptic