Hyperoptic

Hyperoptic Outage Map

The map below depicts the most recent cities in the United Kingdom where Hyperoptic users have reported problems and outages. If you are experiencing problems with Hyperoptic, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Hyperoptic users affected:

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 16
Southwark, England 3
Hackney, England 3
Bristol, England 2
Croydon, England 2
Newham, England 2
Glasgow, Scotland 2
Caterham, England 1
Hammersmith, England 1
Batley, England 1
Bromley, England 1
Cardiff, Wales 1
Paddington, England 1
Birmingham, England 1
Fulham, England 1
Oldbury, England 1
City of London, England 1
Barnet, England 1
City of Westminster, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • apooja_agg Pooja Aggarwal (@apooja_agg) reported

    @Hyperoptic service outage with no warning in all of E14 9xx. On a never ending “sorry for the wait..” loop with customer service. Any plans to resolve?!

  • sm00055 SM (@sm00055) reported

    @Hyperoptic is down in Greater London. Don't know why but they're investigating. Hopefully they will update here ...

  • chikku6 Srikanth Padmanabhan (@chikku6) reported

    @HyperopticCS is there an outage in south quay, Canary Wharf? We have lost internet all morning and have been on the phone waiting for one of your cs agents to pick up and speak. @Hyperoptic

  • AyubMiah_ Ayub (@AyubMiah_) reported

    @Hyperoptic @HyperopticCS please chekc dm again the internet has gone down again after being told by a agent on the phon it won’t. Not really happy since I’m working from home…

  • FilipKasprzyk_ Filip Kasprzyk (@FilipKasprzyk_) reported

    @Hyperoptic From April this year,Im trying to get your broadband installed.I've been told, that some cable is missing and has to be installed. I've been asking so many times that I lost count. My neighbours living above me has hyperoptic broadband working. Is anybody able help ?

  • chikku6 Srikanth Padmanabhan (@chikku6) reported

    @Hyperoptic is there an outage in south quay area in London? Internet has been down all morning and just waited for about 30 mins calling your customer service number and waiting for someone to pick up

  • Arkayla88 David Evans (@Arkayla88) reported

    @seiibutsu Hyperoptic. Been on the gigabit life for about 18 months, problem is I can never go back now I've had the gooood internet

  • qtgibzy PsyQo Gibzy (@qtgibzy) reported

    @Rebbsy_ @Hyperoptic I’ve never even hard of this company before

  • AlexWebTweets Alex 🇬🇧🇦🇹🇪🇺 (@AlexWebTweets) reported

    One of the Worst Things on social media is the adverts from ISPs who say “we’ve arrived!” only to find via their postcode checker that they have not, in fact, arrived. @virginmedia @CommunityFibre @Hyperoptic are all culprits of this.

  • TobyHolleran Toby Holleran (@TobyHolleran) reported

    @OpenMindMH You can Google how to connect to your router and see what happens if you change it (I tend to go for Channel 11 for reasons I'm not entirely sure of). You might be lucky and your place could be connected to a full fibre provider (like CityFibre/G.Network/Hyperoptic) also 👀

  • natsunoyuuutsu Everlasting Snow (@natsunoyuuutsu) reported

    @Hyperoptic @HyperopticCS outage at west hendon since midnight anybody looking into it pls?

  • CoachKybet Coach Kybet (@CoachKybet) reported

    Damn, ping dropped from 45 to 25, still going to miss my 12 ping with Hyperoptic though

  • adhodgson Andrew Hodgson (@adhodgson) reported

    Any Hyperoptic customers who upgraded their service lose IPV6 connectivity on their own kit? Using Unifi Dream machine and all was fine until service upgraded to 500MBPs. Have opened case but want to resolve on my own if I can.

  • Mac50827443 Mac (@Mac50827443) reported

    @Hyperoptic There is an internet outage since last 80mins. Is it widespread or localized to G1 4ET. Absolutely no response to emails. Chats and voice calls are queued. Any ETA for restoration? #Glasgow

  • MrSnoreBore Juan Señor Dullard (@MrSnoreBore) reported

    @Hyperoptic I was tired of being stuck in the slow lane with BT "Superfast" Broadband. So I decided to switch to Hyperoptic Gigabit Broadband. Six months later - I feel like an Internet VIP. Best decision ever. #10YearsOfHyperoptic

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