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Hyperoptic

Hyperoptic Outage Map

The map below depicts the most recent cities worldwide where Hyperoptic users have reported problems and outages. If you are having an issue with Hyperoptic, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Hyperoptic users affected:

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Birmingham, England 4
London, England 37
Harringay, England 4
Hammersmith, England 3
Portsmouth, England 2
Glasgow, Scotland 3
Southampton, England 2
Hackney, England 7
Croydon, England 4
Manchester, England 3
Liverpool, England 1
Corby, England 1
Bradford, England 1
Abingdon, England 1
Luton, England 3
Havant, England 1
Batley, England 1
Southend-on-Sea, England 1
Normanton, England 3
Swindon, England 1
Southwark, England 4
Barnet, England 1
Islington, England 6
City of Westminster, England 3
Milton Keynes, England 1
Newham, England 1
Knutsford, England 1
Southall, England 1
Wolverhampton, England 1
Barnsley, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • realDavidTan
    David Tan (@realDavidTan) reported

    Hyperoptic service outage for an entire day. No help from their online chat, and been queuing for 2 hours on their phone line. Not sure why they charge so much for such poor internet and customer service @Hyperoptic what’s going on?

  • tang0ic3bl4st
    𝔙𝔦𝔩𝔩𝔞𝔦𝔫𝔢𝔩𝔩𝔢 ✨ (@tang0ic3bl4st) reported

    Guessing @Hyperoptic is down in most of London but the sounds of it?

  • AmbieBambie94
    Amber Gayler (@AmbieBambie94) reported

    @Hyperoptic is there issues in DA8?

  • Tidal_Labs
    Tidal Labs (@Tidal_Labs) reported

    @Hyperoptic your cancellation service is so unprofessional and inconsiderate it literally makes me feel sick. Ive submitted a request to cancel. Ive had no callback after 6 weeks. I call your tel line and i'm left on hold for 45 Minutes, Making it from 8th to 7th in the Queue.

  • Comik99
    JollyLeaf (@Comik99) reported

    @Hyperoptic no internet service in SE7 7FS. Multiple households are reporting issue. Do you know anything about it?

  • NRManc
    Neil (@NRManc) reported

    Hi @Hyperoptic I’ve received a personally addressed letter from you. I have no idea where you have obtained my name and address but I have never given you permission to use this data. Please provide a link to your data protection complaints

  • AbPMet
    AbPMet (@AbPMet) reported

    @Hyperoptic Still down SE18. Down since yesterday 7:20pm

  • Conquistadur
    RR (@Conquistadur) reported

    @JamieGBarry @virginmedia I was with VODAPHONE, they were charging me Twenty quid for a maximum down speed of 10 MBps dsl, found company called hyperoptic, doing 1GB fibre for 25 pounds I was being ripped off scammed for nearly 2 years.

  • amy35672408
    amy (@amy35672408) reported

    BT openreach van outside my flat earlier, and now suddenly there's no WiFi on my network #hyperoptic ... if openreach broke something I want compensation. I'm working from home! Not ok! @Hyperoptic

  • kobraman88
    Kris (yes it's actually spelt with a K) (@kobraman88) reported

    @JamieGBarry @virginmedia Stupid ***** tried to offer me a "deal" for my broadband after i had been on a rolling contract for a while that was more expensive (£75pm), managed to grind them down to a decent price and the morons didn't even put me on a new contract so left and went with HyperOptic for £25pm

  • tommo_68
    Paul Thompson (@tommo_68) reported

    @Hyperoptic When the internet is down though you cannot switch.

  • menticapti
    Nelly Friday (@menticapti) reported

    @root3vil @Hyperoptic Have they been sold? The customer service used to be so good.

  • lulu_veganx
    Lucy Ⓥ 🌱 (@lulu_veganx) reported

    @donedgley1 @mariucha77 @Hyperoptic 5 days with no service and no communication is just diabolical.

  • KurtRobsonn
    Kurt Robson (@KurtRobsonn) reported

    So @Hyperoptic is down AGAIN in London. SORT IT OUT. Shouldn’t be paying this much for it to be going out every other week (position number 12 in queue though)

  • cedarmaster
    Sean Geraghty (@cedarmaster) reported

    @Hyperoptic I have had no service for 3 days and am currently without internet. I now have to wait another week for an engineer visit. Not good enough.

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