Hyperoptic Outage Map
The map below depicts the most recent cities in the United Kingdom where Hyperoptic users have reported problems and outages. If you are experiencing problems with Hyperoptic, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Hyperoptic users affected:
Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Rosie
(@CatriRose) reported
@HyperopticCS I already did & you couldn’t help me. I had to sign up to Hyperoptic as it was the only provider in my block, then I had to move house after 6 months but was unable to port hyperoptic as it wasn’t available in my new flat. I still had to pay a penalty
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Lee Jones
(@thisleejones) reported
@Hyperoptic Hello, I have been trying to get a reply to ticket 2398332 since 16th August. Please help.
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Someone Somewhere
(@mycatlovesyous) reported
.@Hyperoptic Connection in London has been down and your chat facility is not working. Update please!
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Martin 马丁 Holterman
(@Martinned81) reported
Since I'm on hold with @Hyperoptic (5th in the queue for 10 minutes now) trying to get my Internet turned back on, let's sum up how this is only the last instance of terrible service around my recent move. (It's not like I can do any work.)
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Ahmed Hafez
(@ahmed__haffez) reported
@Hyperoptic complete scam. No internet even though you get charged no costumer support even if I stay on phone for hours. No live chat. No contact at all.
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Michal Akrabi Peleg
(@MichalAkrabi) reported
@Hyperoptic Too bad our whole street is down and you guys can't figure out why and when it'll be sorted
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Chev
(@Chev1738) reported
@HyperopticCS Hyperoptic why do you not have case reference numbers for issues raised and insufficient staff for customer support? I have been waiting to be connected to an agent for half an hour online.
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David Joos
(@davidjoos) reported
@HyperopticCS service statis is showing up as green, however red light by “internet” (across all Hyperoptic customers at the development). Also: poor QOS and intermittent drops over the last couple of weeks… Thanks in advance!
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BoyGeekDroneperidone
(@BoyGeekDrone) reported
@HyperopticCS @Hyperoptic Can I have an update about the service disruption in Glasgow?
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Nadine
(@Nadineait1) reported
@Hyperoptic @HyperopticCS Please fix the wifi its soo slow😭
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Vincent Fabri
(@VincentAFabri) reported
@Hyperoptic @HyperopticCS signed up on 8 Aug, took over 2 weeks for router to arrive. Now can't activate my router because of network issue and I am not being told how long this will take to fix... seriously considering terminating my contract. Worst broadband in the UK by far.
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Rubie Ozanne
(@OzanneMRubie) reported
@Hyperoptic signed up on 8 Aug, took over 2 weeks for router to arrive. Now can't activate my router because of network issue... seriously considering terminating my contract.
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Mike
(@Mike_in_Manc) reported
@Dafydd_62 So it's basically Sky broadband, I'm with hyperoptic , when my building was refurbed they built it in, only one major problem in 5 years and sorted within a couple of days!
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Martin 马丁 Holterman
(@Martinned81) reported
At some point an engineer arrived to set up the physical infrastructure at my new flat. Very nice and competent. But he was here for 3 hours, and he spent most of that time on the phone with a @Hyperoptic call centre trying to get a signal through the cable he'd just put in.
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Laureo Speedwagon
(@LaurieIsATart) reported
Hey @Hyperoptic, any explanation as to why my internet upload/download speeds are so poor in Glasgow city centre? Can barely watch a thing