Hyperoptic Outage Map
The map below depicts the most recent cities in the United Kingdom where Hyperoptic users have reported problems and outages. If you are experiencing problems with Hyperoptic, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Hyperoptic users affected:
Check Current Status
E-mail
Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
-
David Myint
(@David_Myint) reported
@Hyperoptic @HyperopticCS broadband down in E14 Limehouse area. When will this be fixed please?
-
Dr Nick Hazel
(@DrNickHazel) reported
Don't choose @Hyperoptic if you need a dependable service. For 2nd month in a row, I have maintenance resulting in loss of connectivity for 3 hours during the day. @HyperopticCS don't even refund their users for the inconvenience. They may be fast but unreliable. Not impressed.
-
Rudy Bonnier
(@rudybonnier) reported
@Hyperoptic @brit And the award for two nights in a row with no service goes to... Hyperoptic!
-
Bilal HussainxX
(@bilalh258) reported
@Hyperoptic @brit Check this And tell me Really award Goes to HyperOptic I got 1 Gb fibre connection i am paying £41 And speed is **** and you guyz not taking any action
-
Fraser Leach-Smith
(@F_LeachSmith) reported
@Hyperoptic The internet in our block as been down since 11am this morning. I have DMd you to explain but no reply. Please could somebody get back to me, thanks
-
Lesego Letlape
(@Lesego_21) reported
@Hyperoptic @HyperopticCS 8 hours of WiFi outage now
-
Shreya_
(@shreyag_) reported
@HyperopticCS @Hyperoptic internet is down again in SE16. Two nights in a row. What's going on? Any ETA on being back online?
-
Artem
(@shartem) reported
@bilalh258 @Hyperoptic @brit You need to talk to the Customer service then
-
RomanS 🇬🇧🇪🇺
(@RSPshout) reported
@rudybonnier @HyperopticCS Same here - are you SE16? It's happening at 20:30 everyday, exactly at 20:30. They're doing something with the service clearly from 20:30 onwards this week, that's meaning they need to take the service offline and not being honest about it. #hyperoptic @Hyperoptic
-
Mark Sutherland
(@markesutherland) reported
from
Sheffield, England
Truly terrible customer service from @TalkTalk. Asked to speak to a manager and told they will get back to me in 24-48 hours. Absolutely shameful. Glad I have switched my broadband provider to @Hyperoptic at least they appreciate their customers.
-
John
(@se3john) reported
@Hyperoptic is there any way to lobby you guys to come to our street? We're fed up of suffering @virginmedia. Their service is so atrocious that we could all leave now. If I could get you a bunch of customers could you consider it?
-
Tim McDonagh
(@tim_mcdonagh) reported
@Hyperoptic @HyperopticCS internet Is still out in E14 West area, 8 hours now and no fix or update? When will it come back?
-
Mat Ryer
(@matryer) reported
@HyperopticCS @shreyag_ @Hyperoptic Thanks for all your help btw. Any idea what the problem was before?
-
Paul B Norris
(@paulbnorris) reported
I miss @Hyperoptic. 8 years with barely any faults, and always communicated when there was an issue. 4 months in with @virginmedia and I’ve been without internet for 2 days, told the fault may be fixed by the 11th after I had to chase them up as their website reported no faults.
-
metronome
(@metr0nome) reported
@Hyperoptic Except my Internet just went down and no ones picking up!! 🤬🤬
Check Current Status