Hyperoptic

Hyperoptic Outage Map

The map below depicts the most recent cities in the United Kingdom where Hyperoptic users have reported problems and outages. If you are experiencing problems with Hyperoptic, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Hyperoptic users affected:

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 19
Manchester, England 4
Hackney, England 3
Edinburgh, Scotland 3
Croydon, England 3
Glasgow, Scotland 3
Bradford, England 2
Batley, England 2
City of London, England 1
Halifax, England 1
Milton Keynes, England 1
Norwich, England 1
Tower Hamlets, England 1
Poplar, England 1
Greater London, England 1
Dublin, Leinster 1
Ilkeston, England 1
City of Westminster, England 1
Bristol, England 1
Swindon, England 1
Birmingham, England 1
St Albans, England 1
Hampstead, England 1
Waltham Forest, England 1
Newham, England 1
Islington, England 1
Wolverhampton, England 1
Reading, England 1
Ilford, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • pfanis Fanis Poulinakis (@pfanis) reported

    @Hyperoptic Love the service so far almost a year and 0 interruptions #10YearsOfHyperoptic

  • Bo_oris1 Boris (@Bo_oris1) reported

    @Hyperoptic Upload speed. Download speed. Customer service. #10YearsOfHyperoptic

  • Gianluca_Leo LUCA (@Gianluca_Leo) reported from Barnet, England

    FYI, never use @Hyperoptic

  • yattyR yatharth raizada (@yattyR) reported

    @Hyperoptic Speed, reliability, Great customer service, value for money. #10YearsOfHyperoptic

  • simon_wookey Simon Wookey 🇪🇪🇨🇦/🇫🇷🇬🇧 (@simon_wookey) reported

    @Hyperoptic Why go slow when you can go fast

  • Gianluca_Leo LUCA (@Gianluca_Leo) reported from Barnet, England

    @turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst

  • RYHooman Hooman RY (@RYHooman) reported

    @Hyperoptic I'm so happy my new place is covered by hyperoptic. I've tried many other ISPs but they're all terrible. Hyperoptic is by the best so far. It's expensive but Internet in UK is generally more expensive compared to EU. Still worth the money.#10YearsOfHyperoptic

  • aimee1986 Aimee Carmichael (@aimee1986) reported

    @Hyperoptic faster service for similar price to previous supplier that wasn't fibre optic :)

  • CharlieBarracu2 Charlie Barracuda (@CharlieBarracu2) reported

    @Hyperoptic Switched because your service never goes down! #10YearsOfHyperoptic

  • ScotFree2020 Indygran (@ScotFree2020) reported

    @Hyperoptic The best internet service I've ever had. Customer service is second to none, cost is very competitive. No landline required. Have passed on details of benefits of @hyperoptic to friends. No issues at all.

  • daschles David Schlesinger (@daschles) reported

    @Hyperoptic do you have an eta for restoring service? You seem to have a widespread outage

  • bluesmedic bluesmedic (@bluesmedic) reported

    @Hyperoptic Because of the incredibly fast broadband and reliable service

  • Craig_404 Craig (@Craig_404) reported

    @turna_music @Gianluca_Leo @Hyperoptic Same here! I can’t fault their service.

  • itismadame Monique Belle (@itismadame) reported

    @Hyperoptic Very reliable Internet service with hardly any disruptions and issues. #10YearsOfHyperoptic

  • itismadame Monique Belle (@itismadame) reported

    @Hyperoptic Very reliable Internet service with hardly any disruptions and issues.

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