Hyperoptic

Hyperoptic Outage Report in Newham, Greater London, England

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The latest reports from users having issues in Newham come from postal codes E13.

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Newham, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Newham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Newham, Greater London, England 03/04/2025 07:15

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Total Blackout (11%)

    Total Blackout (11%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. E-mail (3%)

    E-mail (3%)

  5. TV (%)

    TV (%)

  6. Phone (%)

    Phone (%)

Live Outage Map Near Newham, Greater London, England

The most recent Hyperoptic outage reports came from the following cities: City of Westminster, Balham, London, Southwark, Paddington, Hackney, Dartford, Croydon, Tower Hamlets, Harringay, Belsize Park, Leyton, Islington, Camden Town and Deptford.

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City Problem Type Report Time
United KingdomCity of Westminster Internet
United KingdomBalham Internet
United KingdomLondon Wi-fi
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomSouthwark Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Newham, England

Latest outage, problems and issue reports in Newham and nearby locations:

  • thekuntz69 aeris daddy (@thekuntz69) reported from Barnet, England

    So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.

  • agnesjuliet Dr Agnes Arnold-Forster (@agnesjuliet) reported from Camberwell, England

    I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔

  • The_Stockboy Alex Pasfield (@The_Stockboy) reported from London, England

    @gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.

  • hamidetekin Gezgin Kiz (@hamidetekin) reported from Stratford, England

    @JustAnAntiDepp1 @Hyperoptic No, still not working for me

  • heyoncar ON🚀 (@heyoncar) reported from Romford, England

    @Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet

  • Fursecroft Fursecroft (@Fursecroft) reported from Paddington, England

    @Hyperoptic service is intermittent in the w1h 5lf area

  • thekuntz69 aeris daddy (@thekuntz69) reported from Barnet, England

    And of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.

  • SimonMonger Simon Monger, SCMP (He/Him) (@SimonMonger) reported from Poplar, England

    @Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...

  • AlexRM Alex (@AlexRM) reported from Camberwell, England

    Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…

  • kalpitha_reddy Kalpitha Reddy (@kalpitha_reddy) reported from Poplar, England

    @Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.

  • thekuntz69 aeris daddy (@thekuntz69) reported from Barnet, England

    Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.

  • Gianluca_Leo LUCA (@Gianluca_Leo) reported from Barnet, England

    @turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst

  • chawlakapali Kapali (@chawlakapali) reported from London, England

    @HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic

  • thekuntz69 aeris daddy (@thekuntz69) reported from Barnet, England

    So will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.

  • The_Stockboy Alex Pasfield (@The_Stockboy) reported from London, England

    @Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?

  • chawlakapali Kapali (@chawlakapali) reported from London, England

    @Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.

  • hamidetekin Gezgin Kiz (@hamidetekin) reported from Stratford, England

    Our internet is not working at least for an hour! Can you provide an update @Hyperoptic

  • Gianluca_Leo LUCA (@Gianluca_Leo) reported from Barnet, England

    FYI, never use @Hyperoptic

  • pharaohlondonuk Pharaoh London Cosmetics UK (@pharaohlondonuk) reported from Stratford, England

    @Hyperoptic Customer for several years, received outstanding service.

  • erossiniuk Henry (@erossiniuk) reported from Wandsworth, England

    @Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • RSPshout RomanS 🇬🇧🇪🇺 (@RSPshout) reported

    @rudybonnier @HyperopticCS @Hyperoptic I've had 30 minute call with them. They're sending engineers out again tomorrow morning should be here 8am. There is an ongoing problem with our fuse cupboard in our building. 26 customers are affected. I've requested compensation which they're declining as not a consecutive 48

  • _politicalkat Kat 💚 (@_politicalkat) reported

    @HyperopticCS hi there - there seems to be an on-going issue with the hyperoptic internet in our flat and I can't get through to your team on the phone. would you be able to help?

  • Kyleyuu Kyle 'Olly' Walker (@Kyleyuu) reported

    Utterly disappointed with @Hyperoptic and @HyperopticCS team. Due to unfortunate circumstances out of my control I’ve had to terminate my fixed term contract as the landlord has sold the property and source last minute accommodation. Now charged with a hefty cancellation fee!

  • Craig_M78 Craig M (@Craig_M78) reported

    @monstroso @Hyperoptic They are very good. No issues at all.

  • FriendlyShutter Friendly Shutter (@FriendlyShutter) reported

    @Hyperoptic @HyperopticCS How dumb of you guys to call yourselves ''UK's fastest hyperfast broadband'' when the customer has been repeatedly complaining about ''UK's slowest hyperslow broadband''.

  • Egg_Chef Peter Smith (@Egg_Chef) reported

    @DrNickHazel @Hyperoptic @HyperopticCS I had a similar horrible experience 3 years ago when there were 5 planned and one unplanned outages within 3 months so started monitoring my connection with UptimeRobot. In the intervening three years it has reported 0 seconds downtime (and yes, it is working). Not a bad record!

  • burnsieboy65 David Burns (@burnsieboy65) reported

    @julieo25 @virginmedia @Hyperoptic Yes then indeed you are lucky as at the moment their service is not generally available outside main cities.

  • LloydLabs Lloyd (@LloydLabs) reported

    5th day now without internet with @Hyperoptic, sent a replacement router on Friday and still not here. Apparently the service is great, only if I had a router to actually *use* it.

  • untilshesaid Isabelle Brennan (@untilshesaid) reported

    @Hyperoptic while encouraging us all to watch Eurovision, I can’t because service is down. I understand that a complete lack of service today cannot even be properly investigated until Monday? How is it possible that you’re only operating on business days?

  • StevenMcinerney Steven (@StevenMcinerney) reported

    We've got a new @Hyperoptic router as we've upgraded our internet from 150 to 500mb. Nicola's laptop can't connect to that new router. If we switch back to the old router, it connects, but with old speeds. She's got a 2014 macbook air. Has anyone had a similar problem before?