Hyperoptic Outage Report in Newham, Greater London, England
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The latest reports from users having issues in Newham come from postal codes E13.
Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Newham, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Newham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (70%)
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Total Blackout (16%)
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Wi-fi (12%)
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E-mail (2%)
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Phone (%)
Live Outage Map Near Newham, Greater London, England
The most recent Hyperoptic outage reports came from the following cities: Hackney, Finchley, London, Wood Green, Hammersmith, Tower Hamlets, City of Westminster, Fulham, Islington, Mitcham, Southwark, Croydon, Camden Town, East Ham and Upminster.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| Finchley |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Wood Green |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Newham, England
Latest outage, problems and issue reports in Newham and nearby locations:
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LUCA
(@Gianluca_Leo) reported
from
Barnet, England
@turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst
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Pharaoh London Cosmetics UK
(@pharaohlondonuk) reported
from
Stratford, England
@Hyperoptic Customer for several years, received outstanding service.
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
So will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.
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Alex
(@AlexRM) reported
from
Camberwell, England
Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…
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Simon Monger, SCMP (He/Him)
(@SimonMonger) reported
from
Poplar, England
@Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
@JustAnAntiDepp1 @Hyperoptic No, still not working for me
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
And of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
Our internet is not working at least for an hour! Can you provide an update @Hyperoptic
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ON🚀
(@heyoncar) reported
from
Romford, England
@Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet
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Fursecroft
(@Fursecroft) reported
from
Paddington, England
@Hyperoptic service is intermittent in the w1h 5lf area
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.
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LUCA
(@Gianluca_Leo) reported
from
Barnet, England
FYI, never use @Hyperoptic
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!
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Dr Agnes Arnold-Forster
(@agnesjuliet) reported
from
Camberwell, England
I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic
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Kalpitha Reddy
(@kalpitha_reddy) reported
from
Poplar, England
@Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Sultan
(@MughalOttoman) reported
@Hyperoptic Your engineers were installing their cables on our road today but they damaged the cables for @CommunityFibre. Their engineers have been hard at work all day trying to fix the damage you caused and get our Internet back up. How will you address this issue?
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Ryan Lee
(@RyanLeeEditor) reported
@CatsAreLoud 75Mbps for less than £28pm sounds like a damn good deal! Just wish FTTP was more commonplace in areas outside London, 'cause Hyperoptic does 1Gbps for £45pm... :/
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stephen sutcliffe
(@T23CKY) reported
@Hyperoptic just tried phoning to purchase your 900 fttp and your sales staff are put the phone down on me, when i was trying to explain somthing, hope do i make a complaint?
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cityblue2001
(@cityblue2001) reported
@Hyperoptic @thinkbroadband It's 4 weeks since we sent you a support email about Hyperoptic SIP registrations being blocked from non Hyperoptic IP addresses which makes Hyperoptic VoIP useless on eg. a mobile phone. Any chance of a reply?
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chris
(@cjssw11) reported
@Hyperoptic unbelievably bad customer service on telephone - worst I’ve had the misfortune of dealing with in the last ten years - it’s like BT in the 80s a joke
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Paul Thompson
(@tommo_68) reported
@aaronosher @Hyperoptic Price go up a lot when renewing the contract and & if their service goes down as ours did recently it took 3.5 days to b restored and as over a weekend no official compensation offered. Would not suggest using Hyperoptic if you can't b without a service when there is problems
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Jeff Monteen
(@localhero247) reported
@Hyperoptic, internet went down about 25 mins ago. Any chance I’ll get to watch the rest of my film tonight?
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Sharwari Chidgupkar
(@csharwari) reported
@HyperopticCS worst service ever by Hyperoptic. #Pathetic No internet since the last 4 days, we are struggling to WFH. only response we are getting on follow up is 'Team are working on the issues' #Disappointed
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Lewis Moore - MooreMoDz 🍥
(@MooreMoDz) reported
Not only was @virginmedia acting slow, I was playing @SeaOfThieves with my friends and got disconnected because the WI-FI decided to kill itself. Happens all the time. It’s disgusting. Please @Hyperoptic, when you coming to Blackpool?
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Raheem
(@RaheemC4) reported
@Hyperoptic what are the requirments to get hyperoptic installed in my area, cuz ive registered like 20 times nd havent heard back about anythin. does the registration application mean nothin to hyperoptic or somethin?!?! wtf i applied in 2018