Hyperoptic Outage Report in Kensington, Greater London, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (72%)
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Total Blackout (13%)
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Wi-fi (12%)
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E-mail (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Hyperoptic outage reports came from the following cities: London, Southwark, Hammersmith, Croydon, Bromley, Paddington, Hackney, Newham, Fulham, City of London, Barnet and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Southwark |
Internet | |
| London |
Internet | |
| Hammersmith |
Total Blackout | |
| Croydon |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Son of Carl 🇧🇧🇯🇲✊🏾💙
(@SOCYearwood) reported
from
Harrow Weald, England
@Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.
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Abhijit Majumdar
(@AM_UK19BONG) reported
from
Hillingdon, England
@HyperopticCS @Hyperoptic . I have to change address after staying with ypu for 1 year. The new address they can not provide service. Now you want me to pay for remaining term. This is unethical.
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.
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Pharaoh London Cosmetics UK
(@pharaohlondonuk) reported
from
Stratford, England
@Hyperoptic Customer for several years, received outstanding service.
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Son of Carl 🇧🇧🇯🇲✊🏾💙
(@SOCYearwood) reported
from
Harrow Weald, England
Very happy to see @OpenreachHelp and @HyperopticCS co-operating last night in Harrow to try and restore service. They would have succeeded were it not for Network Homes not providing staff to open the required wiring cupboard. Here's hoping they sort it out this AM. #Hyperoptic
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Simon Monger, SCMP (He/Him)
(@SimonMonger) reported
from
Poplar, England
@Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic
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Veracious Rex ✊🏾 🇧🇧 Smiley 🟠⛅
(@SonOfCarl) reported
from
Harrow Weald, England
Hyperopic is down. Circa 11pm. Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic
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Abhijit Majumdar
(@AM_UK19BONG) reported
from
Hillingdon, England
@Hyperoptic Hyperoptic policies are horrible for the customers. I have been withbthem for a year and looks like their only goal is making customers life misreable rather than improving service.
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Fursecroft
(@Fursecroft) reported
from
Paddington, England
@Hyperoptic service is intermittent in the w1h 5lf area
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Dr Agnes Arnold-Forster
(@agnesjuliet) reported
from
Camberwell, England
I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔
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LUCA
(@Gianluca_Leo) reported
from
Barnet, England
@turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
Our internet is not working at least for an hour! Can you provide an update @Hyperoptic
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic
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Kalpitha Reddy
(@kalpitha_reddy) reported
from
Poplar, England
@Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.
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Helmut Pflueger
(@helmutpflueger) reported
from
Kingston upon Thames, England
@Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?
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LUCA
(@Gianluca_Leo) reported
from
Barnet, England
FYI, never use @Hyperoptic
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Vikesh patel
(@VikeshKPatel) reported
@HyperopticCS no internet since Wednesday and no indication of it being resolved. Hyperoptic cannot resolve the issue and will only compensate from day three onwards. How does that work? How about chalking off the contract entirely and allowing me to move to a reliable provider.
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Usman
(@usman015) reported
@Hyperoptic I have been without internet since the 31st July and despite many hours wasted on the phone still not resolved. This is the worst broadband company I have used in 20 years! Avoid at all costs pay more and stick with other providers who at least try and fix the issue!
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Dean Masters
(@23drm) reported
@virginmedia Yes I have. Each and every day. But that doesn’t help when there’s no warning there will be issues and I have work to do. Really poor, especially when Hyperoptic look like they’re coming to the area.
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Robert Meadowcroft
(@MeadowcroftRob) reported
@Hyperoptic ... it's more than an hour since I sent as requested via DM, post code and address. Still no formal reply. No indication when service will be restored. No WiFi since Thursday night, 11/8 @ValMRotherhithe
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kerb
(@dkerb) reported
@alittleredpanda @Hyperoptic Same here. Internet down in BS1. Any update please @HyperopticCS ?
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Usman
(@usman015) reported
@Hyperoptic Now up to 17 days with no internet service still no one has called to explain the problem or how this is going to get resolved!!!!!
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Jacqueline Ho
(@Jacquel60977861) reported
@HyperopticCS @Hyperoptic For everyone's benefit, I begged every person I spoke to on the phone to express my frustration and to speak to a customer relations person. I eventually gave up and cancelled the contract. What is the point in you reaching out now
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wab.eth ❁
(@wabdoteth) reported
@dolessdoteth @Jarritos I don't think that would transfer £30 to Hyperoptic but you never know
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LG
(@ingotism69) reported
8. #Hyperoptic A lot of customers are complaining about this site (as advised by Customer Services)
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Danielle
(@F1Danii) reported
Look forward to the day my Twitter won’t solely be dedicated to trying to get hyperoptic to fix my wifi. @Hyperoptic @HyperopticCS Not sure that day is going to come anytime soon. I should have stuck with @TalkTalk at least they could maintain a quality service.