Hyperoptic

Hyperoptic Outage Report in Kensington, Greater London, England

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The latest reports from users having issues in Kensington come from postal codes W8.

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Kensington, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Kensington, Greater London, England 03/28/2024 09:00

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Wi-fi (12%)

    Wi-fi (12%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. E-mail (3%)

    E-mail (3%)

  5. TV (1%)

    TV (1%)

Live Outage Map Near Kensington, Greater London, England

The most recent Hyperoptic outage reports came from the following cities: Tower Hamlets, London, Enfield Town, Ealing, Ilford, Paddington, Tottenham, Bermondsey, Acton, Islington, Croydon, East Ham, City of Westminster, Kensington and Lewisham.

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City Problem Type Report Time
United KingdomTower Hamlets Wi-fi
United KingdomLondon Internet
United KingdomEnfield Town Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

  • SonOfCarl Veracious Rex ✊🏾 🇧🇧 Smiley 🟠⛅ (@SonOfCarl) reported from Harrow Weald, England

    Hyperopic is down. Circa 11pm. Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic

  • AM_UK19BONG Abhijit Majumdar (@AM_UK19BONG) reported from Hillingdon, England

    @Hyperoptic Hyperoptic policies are horrible for the customers. I have been withbthem for a year and looks like their only goal is making customers life misreable rather than improving service.

  • AlexRM Alex (@AlexRM) reported from Camberwell, England

    Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…

  • hamidetekin Gezgin Kiz (@hamidetekin) reported from Stratford, England

    Our internet is not working at least for an hour! Can you provide an update @Hyperoptic

  • thekuntz69 aeris daddy (@thekuntz69) reported from Barnet, England

    So will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.

  • SimonMonger Simon Monger, SCMP (He/Him) (@SimonMonger) reported from Poplar, England

    @Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...

  • Gianluca_Leo LUCA (@Gianluca_Leo) reported from Barnet, England

    @turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst

  • agnesjuliet Dr Agnes Arnold-Forster (@agnesjuliet) reported from Camberwell, England

    I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔

  • thekuntz69 aeris daddy (@thekuntz69) reported from Barnet, England

    Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.

  • AM_UK19BONG Abhijit Majumdar (@AM_UK19BONG) reported from Hillingdon, England

    @HyperopticCS @Hyperoptic . I have to change address after staying with ypu for 1 year. The new address they can not provide service. Now you want me to pay for remaining term. This is unethical.

  • hamidetekin Gezgin Kiz (@hamidetekin) reported from Stratford, England

    @JustAnAntiDepp1 @Hyperoptic No, still not working for me

  • Gianluca_Leo LUCA (@Gianluca_Leo) reported from Barnet, England

    FYI, never use @Hyperoptic

  • Fursecroft Fursecroft (@Fursecroft) reported from Paddington, England

    @Hyperoptic service is intermittent in the w1h 5lf area

  • SOCYearwood Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported from Harrow Weald, England

    @Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.

  • The_Stockboy Alex Pasfield (@The_Stockboy) reported from London, England

    @Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?

  • kalpitha_reddy Kalpitha Reddy (@kalpitha_reddy) reported from Poplar, England

    @Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.

  • The_Stockboy Alex Pasfield (@The_Stockboy) reported from London, England

    @gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.

  • TheDenisORegan Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!

  • pharaohlondonuk Pharaoh London Cosmetics UK (@pharaohlondonuk) reported from Stratford, England

    @Hyperoptic Customer for several years, received outstanding service.

  • thekuntz69 aeris daddy (@thekuntz69) reported from Barnet, England

    So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • VanRensburg19 Van Rensburg (@VanRensburg19) reported

    @Hyperoptic @Trustpilot @HyperopticCS Your service is down in West London.

  • moses_ican Moses Adeyemi (@moses_ican) reported

    I hear stories like this all the time, never thought it would happen to me. After 3 months of working for @Hyperoptic I got called into the office this morning and told I no longer had my job all because I stood up for myself in a incident with a manager 2 weeks ago

  • jackmirroruk Jack Mirror (@jackmirroruk) reported

    @IamLinguistics I only had many issues with Sky internet. Was quick but would drop out intermittently quite often...a nightmare for cod. If supplied for your new address try Hyperoptic, 150 up/down for £29 p/m

  • mitz4444 mitesh mistry (@mitz4444) reported

    @circa1665 @lambeth_council @Hyperoptic Hi Cazza, did they ever install fibre in your street in the end? Im at Cricklade avenue with the same problem and I cant find out if its ever going to be available at my postcode. thanks

  • Deza007 Deza (@Deza007) reported

    @Hyperoptic @HyperopticCS How do you expect me to work from home when your internet service breaks in my flat and the soonest you can send an engineer out is in 2 weeks. Terrible service and infrastructure, would definitely not recommended #hyperoptic

  • FOSHgardens Stamford Hill Estate (@FOSHgardens) reported from Hackney, England

    @SamPallis @Hyperoptic They’ve said they’ll call but nothing yet. We don’t know how many residents have signed up but it was pushed heavily via direct mail. We need to know what they mean by suspended. @Hyperoptic have covered the estate in wires so they must either use them or take them down.

  • alexbrooks Alex Brooks (@alexbrooks) reported

    @lgladdy @Hyperoptic For 10 devices… It also clocked it quite slow. If I did a speed test it’d most likely be 998Mbps

  • simonfwitzy fitz (@simonfwitzy) reported

    @Hyperoptic is there an outage in the Brentford area?

  • TelxRS Telx (@TelxRS) reported

    @DinzedFPS That sucks. May as well register interest. Other than Hyperoptic everyone else is pretty on par with each other. I’m with Sky now, had BT in the past, not great tbh.

  • NeanSash Nean Sash (@NeanSash) reported

    @Hyperoptic any idea when your broadband will be back up in south-east London? It’s been down for about two hours now and the service status just says you’re aware of it.