Hyperoptic Outage Report in City of Westminster, Greater London, England
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The latest reports from users having issues in City of Westminster come from postal codes W9.
Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in City of Westminster, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in City of Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (68%)
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Total Blackout (15%)
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Wi-fi (13%)
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E-mail (5%)
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TV (%)
Live Outage Map Near City of Westminster, Greater London, England
The most recent Hyperoptic outage reports came from the following cities: Ealing, Hackney, Northolt, Croydon, Tottenham, Paddington, London, Bushey, Tower Hamlets, Harringay, Wood Green, Mitcham, Southwark, Islington and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Ealing |
Internet | |
| Hackney |
Internet | |
| Northolt |
Wi-fi | |
| Croydon |
Internet | |
| Tottenham |
Internet | |
| Paddington |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near City of Westminster, England
Latest outage, problems and issue reports in City of Westminster and nearby locations:
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
Our internet is not working at least for an hour! Can you provide an update @Hyperoptic
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
So will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.
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Dania
(@dan_soe) reported
from
Worcester Park, England
Hello @Hyperoptic our WiFi is still not working. I'm in Farnham GU9. Please can you update what's the current status. Thanks
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.
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Nuclear Summer
(@lizardUnicorn) reported
from
London, England
@Hyperoptic filled in a form online, but never submitted it because I wanted to check if I can get out of my current contract with BT. Now I'm getting bombarded with sales call from your team. WtAF?
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.
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Gabor
(@GaborPfalzer) reported
from
Kensington, England
@BigupJeff @virginmedia Yeah, unfortunately. We are okay with the service, that’s why we kept it in the new one, but the customer service is a joke. Had @Hyperoptic once, was absolutely brilliant. Too bad it’s rarely available.
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Kapali
(@chawlakapali) reported
from
London, England
@HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
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Mark Kelly
(@GlueWhichBinds) reported
from
Walthamstow, England
@jeffsprogress @virginmedia @Hyperoptic I was with Hyperoptic for 4 years, not a single outage I can recall. Swapped to Virgin Media last autumn because they offered a cheaper and better deal. Had nothing but problems since. And now they have the temerity to hike the bills. When I can swap back to Hyperoptic, I will.
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
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Veracious Rex ✊🏾 🇧🇧 Smiley 🟠⛅
(@SonOfCarl) reported
from
Harrow Weald, England
Hyperopic is down. Circa 11pm. Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
@JustAnAntiDepp1 @Hyperoptic No, still not working for me
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
And of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.
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Kapali
(@chawlakapali) reported
from
London, England
@Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.
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Alex
(@AlexRM) reported
from
Camberwell, England
Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…
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Warren King
(@SpeakerWarren) reported
from
Stratford, England
Will never use @Hyperoptic again
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Kieran Flanagan 🤘
(@searchbrat) reported
@tony_j_hunter @VirginMediaIE @Hyperoptic Yeah, but apparently you can just sign up again, and then cancel your other account to get the new deal It's so dumb, but that's what they told me to do
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Darius Mohammadi
(@nhsdarius) reported
@Hyperoptic @WhichUK @virginmedia wanted £288 to cancel mine, thankfully they announced a price increase this month and I was able to cancel it and swap over to hyperoptic
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Michael hayes
(@knocklong13) reported
@TheSausage_1905 @CrimeLdn @Hyperoptic Why would u do that u scumbag,that man seemed ok and you don’t know what happened. *******
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NT
(@nt00444) reported
@HyperopticCS I’ve had no service for 28 days now. Is this acceptable? I was laughed by your team every time I asked if the time frame is hours, days, weeks or months. Shall I start adding years? Because still nobody knows, and I’m not allowed to speak to a manager. @Hyperoptic
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Hlspwns World 🛸🚚🥽🏎️✈️🚁🎮
(@tvrhellspawn) reported
@Hyperoptic Totally agree, my provider adds a small amount every few years, claiming that they are improving the service. In all reality my speed has not really changed in the last 7 years. There fastest available package is still unavailable in my area. I don’t see any progress.
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Damian J☁️
(@damianjanik_dev) reported
@chrispople @HyperopticCS And yet here I had to cancel my Hyperoptic contract, await 30 days due to notice, take new contract with Hyperoptic just to benefit with lower price and faster speed 🤦
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intermax #FBPE #FPHD #RejoinEU 💙 #FBPPR
(@intermax) reported
@hutch__man In our road we have two full-fibre networks, Community and G-Network, and a third on the way, Hyperoptic. We also have Virgin Media but BT can only provide FTTC. Meanwhile, other places can barely get ADSL. Ridiculous barely regulated shambles @Ofcom
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Carolyn Cahalane
(@CahalaneCarrie) reported
@Hyperoptic so fed up of not being able to watch the Netflix and Amazon I pay for, as well as BBC catchup. Terrible service. #Internet #broadband
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P.G. Chodehouse
(@mynnoj) reported
@hwallop @GNetworkComms I get the impression from looking at tweets and talking to some of our clients that GNetwork is unreliable and support poor. Do you regret taking the service out? They dug our street up (Highbury) in July but haven't installed yet, Hyperoptic will be here in a few weeks.
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quarth🃏
(@bread7483) reported
@ProdByWalkz i use hyperoptic broadband and i’ve never had wifi problems wallah