Hyperoptic Outage Report in City of Westminster, Greater London, England

Problems in the last 24 hours in City of Westminster, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in City of Westminster, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

• Internet (71%)
• Wi-fi (15%)
• Total Blackout (11%)
• E-mail (2%)
• Phone (1%)

Live Outage Map Near City of Westminster, England

The most recent Hyperoptic outage reports came from the following cities: London, Southwark, Poplar, Croydon, Tower Hamlets, Hackney, Kensington, City of London, Southall, Camden Town, City of Westminster, and Ealing.

City	Problem Type	Report Time
London	Total Blackout	1 hour ago
Southwark	Internet	1 day ago
Poplar	Total Blackout	4 days ago
Croydon	Wi-fi	5 days ago
Poplar	Total Blackout	6 days ago
Poplar	Total Blackout	6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near City of Westminster, England

Latest outage, problems and issue reports in City of Westminster and nearby locations:

• 
  aeris daddy (@thekuntz69) reported 2 minutes ago from Barnet, England

  So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.

• 
  Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported 5 minutes ago from Harrow Weald, England

  @Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.

• 
  Dr Agnes Arnold-Forster (@agnesjuliet) reported 7 minutes ago from Camberwell, England

  I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔

• 
  Denis O'Regan (@TheDenisORegan) reported 12 minutes ago from Hammersmith, England

  @HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!

• 
  Gezgin Kiz (@hamidetekin) reported 18 minutes ago from Stratford, England

  @JustAnAntiDepp1 @Hyperoptic No, still not working for me

• 
  Alex Pasfield (@The_Stockboy) reported 28 minutes ago from London, England

  @Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?

• 
  Simon Monger, SCMP (He/Him) (@SimonMonger) reported 30 minutes ago from Poplar, England

  @Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...

• 
  Denis O'Regan (@TheDenisORegan) reported 34 minutes ago from Hammersmith, England

  @Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic

• 
  Kalpitha Reddy (@kalpitha_reddy) reported 39 minutes ago from Poplar, England

  @Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.

• 
  Pharaoh London Cosmetics UK (@pharaohlondonuk) reported 41 minutes ago from Stratford, England

  @Hyperoptic Customer for several years, received outstanding service.

• 
  Fursecroft (@Fursecroft) reported 44 minutes ago from Paddington, England

  @Hyperoptic service is intermittent in the w1h 5lf area

• 
  LUCA (@Gianluca_Leo) reported 46 minutes ago from Barnet, England

  @turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst

• 
  Helmut Pflueger (@helmutpflueger) reported 47 minutes ago from Kingston upon Thames, England

  @Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?

• 
  Denis O'Regan (@TheDenisORegan) reported 49 minutes ago from Hammersmith, England

  @HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.

• 
  LUCA (@Gianluca_Leo) reported 52 minutes ago from Barnet, England

  FYI, never use @Hyperoptic

• 
  Alex Pasfield (@The_Stockboy) reported 53 minutes ago from London, England

  @gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.

• 
  Denis O'Regan (@TheDenisORegan) reported 55 minutes ago from Hammersmith, England

  @HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic

• 
  Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported 58 minutes ago from Harrow Weald, England

  Very happy to see @OpenreachHelp and @HyperopticCS co-operating last night in Harrow to try and restore service. They would have succeeded were it not for Network Homes not providing staff to open the required wiring cupboard. Here's hoping they sort it out this AM. #Hyperoptic

• 
  Veracious Rex ✊🏾 🇧🇧 Smiley 🟠⛅ (@SonOfCarl) reported 58 minutes ago from Harrow Weald, England

  Hyperopic is down. Circa 11pm. Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic

• 
  Gezgin Kiz (@hamidetekin) reported 59 minutes ago from Stratford, England

  Our internet is not working at least for an hour! Can you provide an update @Hyperoptic

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mac (@Mac50827443) reported 5 minutes ago

  @Hyperoptic There is an internet outage since last 80mins. Is it widespread or localized to G1 4ET. Absolutely no response to emails. Chats and voice calls are queued. Any ETA for restoration? #Glasgow

• 
  Toby Holleran (@TobyHolleran) reported 12 minutes ago

  @OpenMindMH You can Google how to connect to your router and see what happens if you change it (I tend to go for Channel 11 for reasons I'm not entirely sure of). You might be lucky and your place could be connected to a full fibre provider (like CityFibre/G.Network/Hyperoptic) also 👀

• 
  PsyQo Gibzy (@qtgibzy) reported 15 minutes ago

  @Rebbsy_ @Hyperoptic I’ve never even hard of this company before

• 
  Cas Dx Nz (@NzCas) reported 15 minutes ago

  @Hyperoptic internet still down in E149**. I understand that there are outages, but can we at least have some sort of communication about what's going on ?

• 
  Filip Kasprzyk (@FilipKasprzyk_) reported 21 minutes ago

  @Hyperoptic From April this year,Im trying to get your broadband installed.I've been told, that some cable is missing and has to be installed. I've been asking so many times that I lost count. My neighbours living above me has hyperoptic broadband working. Is anybody able help ?

• 
  #freepalestine  (@wrzith) reported 22 minutes ago

  @sayemoo I had 3 consoles or pc and a few phones and never had an issue you probably dont have fast speed to people ratio either way bt became overpriced and virgin have a good deal rn if u live in a building try community fibre or hyperoptic even

• 
  Alex 🇬🇧🇦🇹🇪🇺 (@AlexWebTweets) reported 27 minutes ago

  One of the Worst Things on social media is the adverts from ISPs who say “we’ve arrived!” only to find via their postcode checked that they have not, in fact, arrived. @virginmedia @CommunityFibre @Hyperoptic are all culprits of this.

• 
  Alastair Sommerville (@sommie999) reported 28 minutes ago

  @stuartlewis @Hyperoptic Registered interest in the service, but I think it may be sometime to get it in Fife!

• 
  Everlasting Snow (@natsunoyuuutsu) reported 31 minutes ago

  @Hyperoptic @HyperopticCS outage at west hendon since midnight anybody looking into it pls?

• 
  Electric Eagle (Alec Leamas) (@AlecElectric) reported 31 minutes ago

  @Hyperoptic Dudes! How am I meant to watch Married at First Sight Australia if my internet is down. This is likely to be a breach of my human rights. Please fix the problem!