Hyperoptic Outage in City of Westminster, Greater London, England

@Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...

@turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst

FYI, never use @Hyperoptic

@Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.

@Hyperoptic Customer for several years, received outstanding service.

@HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!

@HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic

@Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic

@HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.

@Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?

Very happy to see @OpenreachHelp and @HyperopticCS co-operating last night in Harrow to try and restore service. They would have succeeded were it not for Network Homes not providing staff to open the required wiring cupboard. Here's hoping they sort it out this AM. #Hyperoptic

A repair team working on behalf of @networkhomesuk may have disrupted the physical connection for @Hyperoptic at Templar House, Harrow. @HyperopticCS have contacted Network Homes to gain access to restore access but the repairs team has gone home for the evening and will

@HyperopticCS My @Hyperoptic WiFi has just stopped working and my ability to work from home has been severed. I understand you have problems but when are you going to make any announcements or provide updates

@vmrampulla @virginmedia @Hyperoptic Sadly had hyperoptic in my old flat, which was great and neither they nor G-Network are yet available on my street 🙄🙄🙄

@JamesLeeC @Hyperoptic Wow. This is actually the first of heard of bad service from them. They must be better at hiding than most.

Just so we’re clear though I literally spent over 100 hours trying to download it because the Bt WiFi hotspot is awful and @Hyperoptic can’t seem to install my wifi despite it all being installed in my building... I know it’s a #FirstWorldProblem by try a pandemic with no WiFi...

Looking forward to a message from @HyperopticCS. We were told that our service would start w/c 16 April. Can we have an update as that didn’t happen.@Hyperoptic

From @Hyperoptic “At this moment we cannot take installation orders on this site. While the system showed it as a live site (and it will be) it showed it prematurely. We will have to mark this site down, as we cannot finish the installation of service.”

@SamPallis @Hyperoptic They’ve said they’ll call but nothing yet. We don’t know how many residents have signed up but it was pushed heavily via direct mail. We need to know what they mean by suspended. @Hyperoptic have covered the estate in wires so they must either use them or take them down.

@jameelamini It doesn’t help you but my guilting has just been hooked up to Hyperoptic and I am ✨excited✨

@Hyperoptic what a joke is your service, I activated the internet at Saturday(22nd) and still does not work, engineer got late and cancelled the appointment, now only on 4th of Feb? Seriously, I need internet to work, sorry but if they don’t come by tomorrow, you lost a customer.

@Hyperoptic @IanKingSky @SkyNews You know what you really don't want to miss? That my family has been without Internet service from #NotsoHyperoptic for 15 days. West London roads being destroyed for weeks to lay fibre. But network reliability is weak. 2nd long outage in 3 months.

@Scatterbracken I don't know what the pricing deal for stuff over the BT/Openreach network's like, but I do know hyperoptic are more solid if you briefly need a *lot* of bandwidth. 50Mb/s should be okay with a short-term guest as well, but it can be a bit slow eg downloading games.

@papafuzzz @Hyperoptic Liam, we're extremely sorry for the inconvenience. We have multiple teams working on the issue and you will be aware when we restore the connection.

Nothing like hitting day 5 with no discernible progress. 2 more days and my time with @Hyperoptic hits 50/50 usable service/outage. Looking forward to seeing all the autocomp credits on my account…

@DominicTarason @dark1x I’m with @Hyperoptic and have +900Mbit up and down on the 1Gbit package. I get around 800Mbits when downloading from steam, epic store around 500.

@robdykedotcom @Cloudflare @Hyperoptic Looks like whatever you rolled out today (assuming that's why my internet blipped earlier) has broken BGP as it's now "incorrectly accepted invalid prefixes"

@edstub207 However there has also been an increase in energy bills over Winter, and I believe most places charged more because of this. In terms of Internet, if your area has HyperOptic I recommend them. Never been with anyone other than Virgin, speeds were ok, customer service wasn't :')

@Hyperoptic Late installation, half a day of work wasted waiting. Your support address doesn't respond An hour on hold on the phone, spoke to 2 ppl who said 'wrong department' You already have an email to this effect: this a cancellation based on nonexistent customer service

@Hyperoptic But the price you pay is zero support and no customer service.