Hyperoptic Outage Report in London, England
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The latest reports from users having issues in London come from postal codes SE14 and SW9.
Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in London, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (70%)
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Total Blackout (15%)
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Wi-fi (10%)
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E-mail (5%)
Live Outage Map Near London, England
The most recent Hyperoptic outage reports came from the following cities: London, Southwark, Islington, Hammersmith, Croydon, Bromley, Paddington, Hackney, Newham and Fulham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Southwark |
Internet | |
| London |
||
| London |
Internet | |
| Islington |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near London, England
Latest outage, problems and issue reports in London and nearby locations:
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Son of Carl 🇧🇧🇯🇲✊🏾💙
(@SOCYearwood) reported
from
Harrow Weald, England
Very happy to see @OpenreachHelp and @HyperopticCS co-operating last night in Harrow to try and restore service. They would have succeeded were it not for Network Homes not providing staff to open the required wiring cupboard. Here's hoping they sort it out this AM. #Hyperoptic
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic
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Dr Agnes Arnold-Forster
(@agnesjuliet) reported
from
Camberwell, England
I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔
-
Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
@JustAnAntiDepp1 @Hyperoptic No, still not working for me
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.
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Simon Monger, SCMP (He/Him)
(@SimonMonger) reported
from
Poplar, England
@Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...
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LUCA
(@Gianluca_Leo) reported
from
Barnet, England
@turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst
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Kalpitha Reddy
(@kalpitha_reddy) reported
from
Poplar, England
@Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.
-
Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic
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Son of Carl 🇧🇧🇯🇲✊🏾💙
(@SOCYearwood) reported
from
Harrow Weald, England
@Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.
-
Helmut Pflueger
(@helmutpflueger) reported
from
Kingston upon Thames, England
@Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?
-
Son of Carl 🇧🇧🇯🇲✊🏾💙
(@SOCYearwood) reported
from
Harrow Weald, England
A repair team working on behalf of @networkhomesuk may have disrupted the physical connection for @Hyperoptic at Templar House, Harrow. @HyperopticCS have contacted Network Homes to gain access to restore access but the repairs team has gone home for the evening and will
-
Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
Our internet is not working at least for an hour! Can you provide an update @Hyperoptic
-
Pharaoh London Cosmetics UK
(@pharaohlondonuk) reported
from
Stratford, England
@Hyperoptic Customer for several years, received outstanding service.
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Veracious Rex ✊🏾 🇧🇧 Smiley 🟠⛅
(@SonOfCarl) reported
from
Harrow Weald, England
Hyperopic is down. Circa 11pm. Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic
-
Fursecroft
(@Fursecroft) reported
from
Paddington, England
@Hyperoptic service is intermittent in the w1h 5lf area
-
LUCA
(@Gianluca_Leo) reported
from
Barnet, England
FYI, never use @Hyperoptic
-
Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Jason #WearAFuckingMask 🌈
(@Lewishamdreamer) reported
@Hyperoptic @thinkbroadband Hi we're moving house to Hither Green on Wednesday, and we're really sad we'll be losing Hyperoptic access as a result. The service we've had from you in Deptford has been really good. We absolutely don't want to use Virgin Media but we seem to have no choice.
-
Peter
(@peterwroot) reported
@Hyperoptic @HyperopticCS Woke up this morning and my internet is down, no link light on my router and it's not getting an address from DHCP. On the phone to your CS line now but I'm on hold.
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Paul Thompson
(@tommo_68) reported
@Hyperoptic Still no Internet since 13:30 11th June. They have advised they now have access to where the problem is but no detail on how long it will be until repaired
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Jacob Briggs
(@JacobSTBriggs) reported
@tashintrainers @Hyperoptic Scheduled maintenance this morning is still ongoing, outage was meant to end at 1pm but it looks like its still down at 4pm. I guess they hit problems?
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Paul Thompson
(@tommo_68) reported
@Hyperoptic @EURO2020 Only winner is people with another ISP. Advised after a 5+ hour outage that it is fixed but still no Internet. Staff lie and are rude. Okay as long as you don't need to contact customer services and there is no service outage
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Paul Thompson
(@tommo_68) reported
@HyperopticCS No Internet since 11th June 13:30 & conflicting information from Hyperoptic. Seems they cannot access equipment as council owned. Seems unless Internet goes down Mon to Fri during office hours the can't fix it.
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Paul Thompson
(@tommo_68) reported
@Hyperoptic Not if the lost connection problem is fixed. No service since 11th June
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Paul Thompson
(@tommo_68) reported
@Hyperoptic Warning to potential customers. Service has been down from 13:30 11th June and they can't access the equipment to even investigate the problem until Monday 14th June. If you rely on connection, these are not an option I'd recommend
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Adam Fallon
(@adam__fallon) reported
Hyperoptic down again. Sigh.
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David McArthur
(@DrDPMcArthur) reported
A surprising aspect of the pandemic for me is how awful so many people's internet connection is. Even when they are paying a lot of money. Thank goodness @Hyperoptic came to my building a couple of years ago so I didn't have to suffer any more.