Hyperoptic Outage Report in London, England
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If you are having issues, please submit a report below.
The latest reports from users having issues in London come from postal codes EC4R, RM11, E1, SW8, SE26, W9, HA9 and SE1.
Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in London, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (70%)
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Total Blackout (15%)
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Wi-fi (12%)
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E-mail (2%)
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Phone (%)
Live Outage Map Near London, England
The most recent Hyperoptic outage reports came from the following cities: Tower Hamlets, Bermondsey, Islington, London, Southwark, Paddington, Hackney, Finchley, Wood Green, Hammersmith, City of Westminster, Fulham, Mitcham, Ealing and Wembley.
| City | Problem Type | Report Time |
|---|---|---|
 Tower Hamlets |
Total Blackout | |
| Bermondsey |
Internet | |
| Islington |
Internet | |
| Islington |
Internet | |
| Islington |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near London, England
Latest outage, problems and issue reports in London and nearby locations:
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
And of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.
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Kapali
(@chawlakapali) reported
from
London, England
@Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.
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Veracious Rex ✊🏾 🇧🇧 Smiley 🟠⛅
(@SonOfCarl) reported
from
Harrow Weald, England
Hyperopic is down. Circa 11pm. Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?
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Gabor
(@GaborPfalzer) reported
from
Kensington, England
@BigupJeff @virginmedia Yeah, unfortunately. We are okay with the service, that’s why we kept it in the new one, but the customer service is a joke. Had @Hyperoptic once, was absolutely brilliant. Too bad it’s rarely available.
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
@JustAnAntiDepp1 @Hyperoptic No, still not working for me
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Simon Monger, SCMP (He/Him)
(@SimonMonger) reported
from
Poplar, England
@Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...
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Kalpitha Reddy
(@kalpitha_reddy) reported
from
Poplar, England
@Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.
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Fursecroft
(@Fursecroft) reported
from
Paddington, England
@Hyperoptic service is intermittent in the w1h 5lf area
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
So will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.
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Dr Agnes Arnold-Forster
(@agnesjuliet) reported
from
Camberwell, England
I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔
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Alex
(@AlexRM) reported
from
Camberwell, England
Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
Our internet is not working at least for an hour! Can you provide an update @Hyperoptic
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Kapali
(@chawlakapali) reported
from
London, England
@HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Citizen of Mêlée
(@MeleeCitizen) reported
@HyperopticCS Order form says "please start my hyperoptic service as soon as possible". Is there a step I've missed to request it to be activated after we move in?
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Van Rensburg
(@VanRensburg19) reported
@Hyperoptic @Trustpilot @HyperopticCS Your service is down in West London.
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Deza
(@Deza007) reported
@Hyperoptic @HyperopticCS I'm not too sure how you expect me to be able to work from when your internet service breaks in my flat and the soonest you can send an engineer out is in 2 weeks. Terrible service and infrastructure, would definitely not recommended hyperopic!
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Jack Mirror
(@jackmirroruk) reported
@IamLinguistics I had so many issues with Sky internet. Was quick but would drop out intermittently quite often...a nightmare for cod. If supplied for your new address try Hyperoptic, 150 up/down for £29 p/m
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Jack Mirror
(@jackmirroruk) reported
@IamLinguistics I only had many issues with Sky internet. Was quick but would drop out intermittently quite often...a nightmare for cod. If supplied for your new address try Hyperoptic, 150 up/down for £29 p/m
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Scott Brewerton
(@sporticia) reported
@Hyperoptic Any issues in the Victoria SW1 area ? My conn has dropped and won’t re-establish 🥺 Thanks
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Alexandros Tzorouchof
(@tzorouchof) reported
@saradietschy In the UK you can have 1Gbps up and down for 50-60 bucks. Company is called hyperoptic.
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Alex Brooks
(@alexbrooks) reported
@lgladdy @Hyperoptic For 10 devices… It also clocked it quite slow. If I did a speed test it’d most likely be 998Mbps
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Telx
(@TelxRS) reported
@DinzedFPS Hyperoptic are the way forward if they cover your area. I used to get 900mb download and 450 ish upload back at my flat. Unfortunately don’t cover me where I am now though. Great customer service and never had any issues.
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Moses Adeyemi
(@moses_ican) reported
I hear stories like this all the time, never thought it would happen to me. After 3 months of working for @Hyperoptic I got called into the office this morning and told I no longer had my job all because I stood up for myself in a incident with a manager 2 weeks ago