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Hyperoptic outages and service status in London, England

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Full Outage Map
  • Hyperoptic generated 0 outage signals in the last 24 hours around London, including 0 direct reports.
  • The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
  • 59% Internet (59%)
  • 18% Total Blackout (18%)
  • 18% Wi-fi (18%)
  • 5% E-mail (5%)

The latest reports from users having issues in London come from postal codes NW6 , SE14 , EC1N , SW9 , SE3 , SE6 and SE13 .

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in London, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in London, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near London, England

The most recent Hyperoptic outage reports came from the following cities: London, City of London, and City of Westminster.

CityProblem TypeReport Time
London Total Blackout 8 days ago
London Internet 8 days ago
London Wi-fi 8 days ago
London Internet 8 days ago
London Internet 8 days ago
London Internet 8 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near London, England

Latest outage, problems and issue reports in London and nearby locations:

  • The_Stockboy
    Alex Pasfield (@The_Stockboy) reported from London, England

    @Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?

  • The_Stockboy
    Alex Pasfield (@The_Stockboy) reported from London, England

    @gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.

  • chawlakapali
    Kapali (@chawlakapali) reported from London, England

    @HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic

  • chawlakapali
    Kapali (@chawlakapali) reported from London, England

    @Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.

  • lizardUnicorn
    Nuclear Summer (@lizardUnicorn) reported from London, England

    @Hyperoptic filled in a form online, but never submitted it because I wanted to check if I can get out of my current contract with BT. Now I'm getting bombarded with sales call from your team. WtAF?

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • MistaMxses
    MXSTAMXSES 🇺🇬 🇵🇹 (@MistaMxses) reported

    @S_Fleary1 Depends on which network covers your area Vodafone is decent Hyperoptic too

  • mhmnat1
    Marcelo Hidalgo (@mhmnat1) reported

    @Hyperoptic more than 8 hours of “maintenance” and still no service!!!😡😡😡

  • emirxtesera
    J (@emirxtesera) reported

    @AbPMet @Hyperoptic Still down?

  • Tkachuk_science
    Konstantin Tkachuk (@Tkachuk_science) reported

    @Hyperoptic Hey folks, Your internet is not working tonight

  • tpilla
    Tom Pilla (@tpilla) reported

    @CryptoCap97 @jamesjnicholls @Hyperoptic Yep, I spoke to them at 1pm and asked the service rep a) how widespread it is; he said about 1,000 customers in west London (I’m in queen’s Park) and b) suggested that he connect with their social media team to start communicating about this an updating their users.

  • mhmnat1
    Marcelo Hidalgo (@mhmnat1) reported

    @Hyperoptic What kind of service is this! Again no internet connection 😡😡😡 @Hyperoptic

  • noopdles
    sad jester (@noopdles) reported

    @GeneticGenesis @Hyperoptic I know, I bet they're just overprovisioning the network and overselling. If you look at reddit there's plenty of recent posts with the same **** download speed issue.

  • tv_bonkers41301
    Real Bonkers Tv (@tv_bonkers41301) reported

    @Hyperoptic taking appropriate action to address these service deficiencies.

  • printsandjam
    Andrea Robinson (@printsandjam) reported

    London-based friends here, do If any of you use Community Fibre or Hyperoptic? If so, could you let me know how happy you are with it? Any problems with set up or service? All feedback much appreciated!

  • gunjanarora001
    Gunjan Arora (@gunjanarora001) reported

    @Hyperoptic - broadband down for over 30 minutes and your customer care unreachable. Downdetector also showing multiple reports, is there an known outage?