Hyperoptic Outage Report in Stratford, England

Problems in the last 24 hours in Stratford, England

Hyperoptic signals over the past 24 hours, with local activity from Stratford, England and nearby areas. The dashed baseline applies to service-wide activity, not to local outage confirmation.

• Service-wide signals
• Service-wide baseline

Live Outage Map Near Stratford, England

The most recent Hyperoptic outage reports came from the following cities: London, City of London, Southwark, Hammersmith, Newham, Ilford, City of Westminster, Harringay, Hackney, Islington, Croydon, Romford, and Kensington.

City	Problem Type	Report Time
London	Internet	1 day ago
London	Internet	1 day ago
London	Internet	3 days ago
City of London	Wi-fi	5 days ago
Southwark	Internet	7 days ago
London	Wi-fi	8 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports Near Stratford, England

Latest outage, problems and issue reports in Stratford and nearby locations:

• 
  aeris daddy (@thekuntz69) reported 4 minutes ago from Barnet, England

  And of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.

• 
  LUCA (@Gianluca_Leo) reported 7 minutes ago from Barnet, England

  FYI, never use @Hyperoptic

• 
  • C A S P A R • (@caspararemi) reported 11 minutes ago from Lambeth, England

  @jameelamini It doesn’t help you but my guilting has just been hooked up to Hyperoptic and I am ✨excited✨

• 
  aeris daddy (@thekuntz69) reported 15 minutes ago from Barnet, England

  Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.

• 
  aeris daddy (@thekuntz69) reported 15 minutes ago from Barnet, England

  So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.

• 
  Denis O'Regan (@TheDenisORegan) reported 19 minutes ago from Hammersmith, England

  @HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.

• 
  Kapali (@chawlakapali) reported 21 minutes ago from London, England

  @Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.

• 
  LUCA (@Gianluca_Leo) reported 21 minutes ago from Barnet, England

  @turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst

• 
  Denis O'Regan (@TheDenisORegan) reported 22 minutes ago from Hammersmith, England

  @HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!

• 
  Gabor (@GaborPfalzer) reported 23 minutes ago from Kensington, England

  @BigupJeff @virginmedia Yeah, unfortunately. We are okay with the service, that’s why we kept it in the new one, but the customer service is a joke. Had @Hyperoptic once, was absolutely brilliant. Too bad it’s rarely available.

• 
  Kalpitha Reddy (@kalpitha_reddy) reported 25 minutes ago from Poplar, England

  @Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.

• 
  Alex (@AlexRM) reported 27 minutes ago from Camberwell, England

  Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…

• 
  Warren King (@SpeakerWarren) reported 34 minutes ago from Stratford, England

  Will never use @Hyperoptic again

• 
  Henry (@erossiniuk) reported 35 minutes ago from Wandsworth, England

  @Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling

• 
  Denis O'Regan (@TheDenisORegan) reported 39 minutes ago from Hammersmith, England

  @Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic

• 
  Stamford Hill Estate (@FOSHgardens) reported 39 minutes ago from Hackney, England

  From @Hyperoptic “At this moment we cannot take installation orders on this site. While the system showed it as a live site (and it will be) it showed it prematurely. We will have to mark this site down, as we cannot finish the installation of service.”

• 
  Stamford Hill Estate (@FOSHgardens) reported 43 minutes ago from Hackney, England

  @SamPallis @Hyperoptic They’ve said they’ll call but nothing yet. We don’t know how many residents have signed up but it was pushed heavily via direct mail. We need to know what they mean by suspended. @Hyperoptic have covered the estate in wires so they must either use them or take them down.

• 
  Alex Pasfield (@The_Stockboy) reported 46 minutes ago from London, England

  @Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?

• 
  ON🚀 (@heyoncar) reported 48 minutes ago from Romford, England

  @Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet

• 
  Denis O'Regan (@TheDenisORegan) reported 52 minutes ago from Hammersmith, England

  @HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Daniel (@ZONEofTECH) reported 3 minutes ago

  @Hyperoptic my internet has been down for 12h+ and no one’s answering on either your live chat or your phone number. Can someone please help?

• 
  Mr Direction (@swestzeta) reported 9 minutes ago

  @Hyperoptic still no internet and no communication from you as to when (or if) I will. You market yourselves as great customer service - which, so far, has not been my reality 😡😡

• 
  Impossible (@Neverwasneveris) reported 10 minutes ago

  AnY ONE ELESE @Hyperoptic Internet down? #hyperopic

• 
  Jonathan Sacerdoti (@jonsac) reported 11 minutes ago

  After 9 or 10 hours of no service, and no customer service, no helpline, no online info about the mass outage, and no attempt to fix or communicate at all, @Hyperoptic now has a phone line open at least, where it tells you there's no problem in your area, and puts you in a 20 plus person queue. This is pathetic.

• 
  Ryan 🤠 (@Slimothy_James) reported 12 minutes ago

  My @Hyperoptic has been dropping as low as 0.2mbps for over 3 weeks. Front-line support has been patronising and useless and I haven't seen an email from the technician I spoke to in almost a week now. Got an email saying it was fixed when it wasn't. Pathetic display, guys.

• 
  Chris Brown (@chrisbrowndog) reported 12 minutes ago

  @Hyperoptic you really are a useless pile of ****. No WiFi for 4 days, endless time spent on the phone, idiot customer service

• 
  Farah Pop 🫧✨️ (@farahpopxo) reported 16 minutes ago

  the absolute worst customer service ever @Hyperoptic 🫠

• 
  Emerson (@ezan955) reported 18 minutes ago

  @ZONEofTECH @Hyperoptic They've deactivated their X. They don't answer the phone, they don't reply to emails. They're completely rubbish. My Internet is down since last night.

• 
  Griffey (@Griffeyfc) reported 25 minutes ago

  What has happened to hyperoptic? Issues after issues as of late

• 
  DS♟️ (@Carefree_WDS) reported 27 minutes ago

  @jdnoscrubz @ryantegan @skytv Matter of fact is I’ve been with Sky 11 yrs never once rang me or my landlord to offer to install better wifi beyond what I had for the crazy price they offer. I was approached my Hyperoptic and liased with them with my landlords permission and just like that have better product