Hyperoptic Outage Report in Stratford, Greater London, England
No problems detected
If you are having issues, please submit a report below.
Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Stratford, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Stratford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
-
Internet (73%)
-
Wi-fi (13%)
-
Total Blackout (12%)
-
E-mail (1%)
-
TV (1%)
Live Outage Map Near Stratford, Greater London, England
The most recent Hyperoptic outage reports came from the following cities: London, Barking, Hackney, City of London, Tower Hamlets, Poplar, Croydon, Greater London, City of Westminster, Hampstead, Waltham Forest and Newham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Barking |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| Hackney |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Stratford, England
Latest outage, problems and issue reports in Stratford and nearby locations:
-
aeris daddy
(@thekuntz69) reported
from
Barnet, England
So will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.
-
Nuclear Summer
(@lizardUnicorn) reported
from
London, England
@Hyperoptic filled in a form online, but never submitted it because I wanted to check if I can get out of my current contract with BT. Now I'm getting bombarded with sales call from your team. WtAF?
-
Kapali
(@chawlakapali) reported
from
London, England
@Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.
-
Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
@JustAnAntiDepp1 @Hyperoptic No, still not working for me
-
Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
-
aeris daddy
(@thekuntz69) reported
from
Barnet, England
So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.
-
Dania
(@dan_soe) reported
from
Worcester Park, England
Hello @Hyperoptic our WiFi is still not working. I'm in Farnham GU9. Please can you update what's the current status. Thanks
-
Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?
-
Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
Our internet is not working at least for an hour! Can you provide an update @Hyperoptic
-
Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling
-
Kapali
(@chawlakapali) reported
from
London, England
@HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic
-
Alex
(@AlexRM) reported
from
Camberwell, England
Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…
-
ON🚀
(@heyoncar) reported
from
Romford, England
@Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet
-
Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
-
Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?
-
aeris daddy
(@thekuntz69) reported
from
Barnet, England
And of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.
-
Warren King
(@SpeakerWarren) reported
from
Stratford, England
Will never use @Hyperoptic again
-
Gabor
(@GaborPfalzer) reported
from
Kensington, England
@BigupJeff @virginmedia Yeah, unfortunately. We are okay with the service, that’s why we kept it in the new one, but the customer service is a joke. Had @Hyperoptic once, was absolutely brilliant. Too bad it’s rarely available.
-
Kalpitha Reddy
(@kalpitha_reddy) reported
from
Poplar, England
@Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.
-
aeris daddy
(@thekuntz69) reported
from
Barnet, England
Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
-
Bernard Marx
(@BernardMarx6) reported
@Hyperoptic Thanks for the old school throwback. 1.4mb this morning. Last time I complained about poor speed and instability, it took WEEKS for technical to come back and they gave me a list of a thousand things to do before they’d help further. Brilliant.
-
Luis Valencia
(@lvalenciarivera) reported
@HyperopticCS Day number 7 still no WiFi and what’s worst the sevice has never been poorer at @Hyperoptic @HyperopticCS incredibly disappointing! 😡 #WorstServiceEver
-
Chandru Bhojwani
(@ChandruBhojwani) reported
@Hyperoptic hi. I’ve lost my internet in the W2 area. Are you have any issues?
-
Shuttle Photography
(@lawshuttle1) reported
For abour 14 days and over, I have not been able to connect to the internet after signing up. Perhaps @Hyperoptic is one of the most terrible companies I have ever subscribed to. I am so disappointed!!!
-
ADK
(@a_d_k_80) reported
@Hyperoptic Problem is it never works. Such as now.
-
AtM0StF34r
(@AtM0StF34r) reported
@Hyperoptic @HyperopticCS Is #Hyperoptic service down.? getting downloads speeds less than 1mb on a 1gb service both wireless/wired 😡 Am gaming today Xbox is trying to update the Events app 110mb size, it’s estimating completion is 1 hour 45 mins + games won’t play w/ 1mb speed
-
Louise
(@louiseb001) reported
If @Hyperoptic could get on with fixing the issues some time today, that would be good!
-
Ananth.J.K
(@ananthjk) reported
I was just told it not going to resolved for few more days. How is this okay? Even after the physical installation some of your system is preventing activation because of a small issue, which is causing delays for almost a week for customers. @Hyperoptic
-
jimmyb
(@thebish316) reported
@AtM0StF34r @Hyperoptic @HyperopticCS Same with me, got download speed of 0.1mb on a 500mb service. Was fine last night, nothing this morning. According to website the service is normal in my area
-
Arty(om)
(@ArtyNeBruh) reported
@SternabR6 If we are talking about home internet I am using Hyperoptic and never had issues with it so far.