Hyperoptic outages and service status in Stratford, England

Problems in the last 24 hours in Stratford, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Stratford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Stratford, England

The most recent Hyperoptic outage reports came from the following cities: Newham, Hackney, Islington, and City of London.

City	Problem Type	Report Time
Newham	Internet	4 days ago
Hackney	Internet	13 days ago
Hackney	Internet	13 days ago
Islington	Internet	14 days ago
Hackney	Internet	14 days ago
Hackney	Internet	14 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Stratford, England

Latest outage, problems and issue reports in Stratford and nearby locations:

• 
  Stamford Hill Estate (@FOSHgardens) reported 12 minutes ago from Hackney, England

  @SamPallis @Hyperoptic They’ve said they’ll call but nothing yet. We don’t know how many residents have signed up but it was pushed heavily via direct mail. We need to know what they mean by suspended. @Hyperoptic have covered the estate in wires so they must either use them or take them down.

• 
  Mark Kelly (@GlueWhichBinds) reported 19 minutes ago from Walthamstow, England

  @jeffsprogress @virginmedia @Hyperoptic I was with Hyperoptic for 4 years, not a single outage I can recall. Swapped to Virgin Media last autumn because they offered a cheaper and better deal. Had nothing but problems since. And now they have the temerity to hike the bills. When I can swap back to Hyperoptic, I will.

• 
  Simon Monger, SCMP (He/Him) (@SimonMonger) reported 20 minutes ago from Poplar, England

  @Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...

• 
  Gezgin Kiz (@hamidetekin) reported 23 minutes ago from Stratford, England

  @JustAnAntiDepp1 @Hyperoptic No, still not working for me

• 
  Stamford Hill Estate (@FOSHgardens) reported 25 minutes ago from Hackney, England

  From @Hyperoptic “At this moment we cannot take installation orders on this site. While the system showed it as a live site (and it will be) it showed it prematurely. We will have to mark this site down, as we cannot finish the installation of service.”

• 
  Steve Race (@steve_race) reported 27 minutes ago from Islington, England

  @vmrampulla @virginmedia @Hyperoptic Sadly had hyperoptic in my old flat, which was great and neither they nor G-Network are yet available on my street 🙄🙄🙄

• 
  Pharaoh London Cosmetics UK (@pharaohlondonuk) reported 28 minutes ago from Stratford, England

  @Hyperoptic Customer for several years, received outstanding service.

• 
  Kalpitha Reddy (@kalpitha_reddy) reported 29 minutes ago from Poplar, England

  @Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.

• 
  Gezgin Kiz (@hamidetekin) reported 30 minutes ago from Stratford, England

  Our internet is not working at least for an hour! Can you provide an update @Hyperoptic

• 
  Warren King (@SpeakerWarren) reported 39 minutes ago from Stratford, England

  Will never use @Hyperoptic again

• 
  Stamford Hill Estate (@FOSHgardens) reported 52 minutes ago from Hackney, England

  Looking forward to a message from @HyperopticCS. We were told that our service would start w/c 16 April. Can we have an update as that didn’t happen.@Hyperoptic

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mr Direction (@swestzeta) reported 3 minutes ago

  @Hyperoptic still no internet and no communication from you as to when (or if) I will. You market yourselves as great customer service - which, so far, has not been my reality 😡😡

• 
  ells🦋 (@ells_afc) reported 10 minutes ago

  @FourthStreetDan @TomThornhill_2 @Hyperoptic What area are you in? I’m watford and no service since 1am

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 16 minutes ago

  Still no service but Hyperoptic are in the area so I am hoping this will be resolved today. This is now day 7. Groundhog Day @Hyperoptic @donedgley1 @mariucha77

• 
  Chris Murphy (@AggressiveCool) reported 18 minutes ago

  @Hyperoptic Leading the way for fast Wi-Fi in blocks of flats. Very hard where I live, but very helpful, very good customer service never had no problems. When I was with ee, I had nothing but problems. Thank you so much.

• 
  David Nicholls (@replicants) reported 19 minutes ago

  @Hyperoptic @ofcom your network is down (check Reddit), Your helpdesk phone disconnects after 1 ring. And yet your network status says no problems Do you hate your customers?

• 
  David (@block13afc) reported 19 minutes ago

  @ells_afc @Hyperoptic Unfortunately Ells, when it comes to a broadband service it was no real service level agreement which is why you've been without a network for 48 hours.

• 
  Dan🥷 (@_DanJbh) reported 21 minutes ago

  @elliviant £20 hyperoptic, 1gb up and down

• 
  neil gorringe (@hopper70) reported 23 minutes ago

  @TomThornhill_2 @Hyperoptic On our street Hyperoptic seems to be working for some houses but down for others, so guess it’s quite random

• 
  MazardsLtd (@MazardsLtd) reported 23 minutes ago

  @Hyperoptic Our business in London has been effectively offline for a week due to an unresolved fault on our business line. Around 12 staff have been impacted and client delivery has been disrupted, yet there is still no stable resolution. (1/4) #UKBusiness #Broadband

• 
  narlie choller (@charlienoller_) reported 24 minutes ago

  @Hyperoptic any danger of you providing updates on when the service is up and running again. WiFi has been down almost a day, for the second time this month