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Hyperoptic

Hyperoptic Outage Report in Stratford, Greater London, England

Why is my Hyperoptic service not working?

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Full Outage Map

Problems in the last 24 hours in Stratford, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Stratford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  • 72% Internet (72%)
  • 15% Wi-fi (15%)
  • 10% Total Blackout (10%)
  • 2% E-mail (2%)
  • 1% Phone (1%)

Live Outage Map Near Stratford, England

The most recent Hyperoptic outage reports came from the following cities: Southwark, Poplar, Croydon, London, Tower Hamlets, Hackney, Kensington, City of London, Camden Town, and City of Westminster.

CityProblem TypeReport Time
Southwark Internet 8 minutes ago
Poplar Total Blackout 3 days ago
Croydon Wi-fi 4 days ago
Poplar Total Blackout 5 days ago
Poplar Total Blackout 5 days ago
London Wi-fi 6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Stratford, England

Latest outage, problems and issue reports in Stratford and nearby locations:

  • thekuntz69
    aeris daddy (@thekuntz69) reported from Barnet, England

    So will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.

  • AlexRM
    Alex (@AlexRM) reported from Camberwell, England

    Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…

  • heyoncar
    ON🚀 (@heyoncar) reported from Romford, England

    @Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet

  • chawlakapali
    Kapali (@chawlakapali) reported from London, England

    @HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic

  • thekuntz69
    aeris daddy (@thekuntz69) reported from Barnet, England

    And of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.

  • hamidetekin
    Gezgin Kiz (@hamidetekin) reported from Stratford, England

    @JustAnAntiDepp1 @Hyperoptic No, still not working for me

  • kalpitha_reddy
    Kalpitha Reddy (@kalpitha_reddy) reported from Poplar, England

    @Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.

  • The_Stockboy
    Alex Pasfield (@The_Stockboy) reported from London, England

    @Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?

  • erossiniuk
    Henry (@erossiniuk) reported from Wandsworth, England

    @Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?

  • erossiniuk
    Henry (@erossiniuk) reported from Wandsworth, England

    @Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling

  • agnesjuliet
    Dr Agnes Arnold-Forster (@agnesjuliet) reported from Camberwell, England

    I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔

  • SimonMonger
    Simon Monger, SCMP (He/Him) (@SimonMonger) reported from Poplar, England

    @Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...

  • chawlakapali
    Kapali (@chawlakapali) reported from London, England

    @Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.

  • Gianluca_Leo
    LUCA (@Gianluca_Leo) reported from Barnet, England

    @turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst

  • thekuntz69
    aeris daddy (@thekuntz69) reported from Barnet, England

    So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.

  • thekuntz69
    aeris daddy (@thekuntz69) reported from Barnet, England

    Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.

  • Gianluca_Leo
    LUCA (@Gianluca_Leo) reported from Barnet, England

    FYI, never use @Hyperoptic

  • Fursecroft
    Fursecroft (@Fursecroft) reported from Paddington, England

    @Hyperoptic service is intermittent in the w1h 5lf area

  • The_Stockboy
    Alex Pasfield (@The_Stockboy) reported from London, England

    @gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.

  • hamidetekin
    Gezgin Kiz (@hamidetekin) reported from Stratford, England

    Our internet is not working at least for an hour! Can you provide an update @Hyperoptic

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • RayCampbell19
    Dr. Ray Campbell #GoldStrike (@RayCampbell19) reported

    @virginmedia As soon as Hyperoptic or Community Fibre is available here, I'll be cancelling my contract with Virgin Media. You had your chances and you still let me down.

  • iratesocialist
    Irate Socialist (she/her) 💙💚💜 (@iratesocialist) reported

    @Beanss33 @Hyperoptic You probably don't even need an engineer. They didn't need access in December to sort ours out, they just used it as an excuse because they didn't want to pay Christmas rates to staff. @CommunityFibre doesn't treat people like this. Even truly awful BT doesn't do this.

  • SkibbleDazz
    Raza (@SkibbleDazz) reported

    .@Hyperoptic @HyperopticCS I’m sorry this is unacceptable every other night my internet connection is lost. You’re charging a premium but your quality of service seems to be declining.

  • OliverBoaler
    Oliver (@OliverBoaler) reported

    .@hyperoptic has worst #CustomerService I’ve ever experienced. Our internet was meant to be activated 19 days ago + still doesn’t work + no guarantee when it will. Every person I speak to tells me I need to speak to someone else who isn’t avail. for 48hrs. #help #fail @WhichUK

  • EyUpPete
    Pete Smi (@EyUpPete) reported

    @Hyperoptic Whatever happened to the last thing announced? The better household coverage, I live in a flat and still can't get a strong enough signal in my bedroom to stream anything.

  • AM_UK19BONG
    Abhijit Majumdar (@AM_UK19BONG) reported from Hillingdon, England

    @Hyperoptic Hyperoptic policies are horrible for the customers. I have been withbthem for a year and looks like their only goal is making customers life misreable rather than improving service.

  • hollywestonx
    Holly (@hollywestonx) reported

    @HyperopticCS @Hyperoptic I've have had no Internet for the past few hours now and can't get through to anyone on the phone can someone help please?

  • LiamTweaks
    Liam (@LiamTweaks) reported

    @Ch1ochy **** company anyway.. go with a company like hyperoptic

  • iratesocialist
    Irate Socialist (she/her) 💙💚💜 (@iratesocialist) reported

    @CommunityFibre Please come to SW9! I was with you guys before moving house - such a good service! Now I'm stuck with @Hyperoptic and am on day 3 of no internet for the second time in <6months. Last time was over actual Christmas, for 4 days.

  • c0mmiemilf
    Coz ☭ (@c0mmiemilf) reported

    @Hyperoptic my internet is down