Hyperoptic Outage Report in Stratford, Greater London, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Stratford, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Stratford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (72%)
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Wi-fi (15%)
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Total Blackout (10%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map Near Stratford, Greater London, England
The most recent Hyperoptic outage reports came from the following cities: Kensington, City of London, London, Southwark, Camden Town, Croydon, City of Westminster, Hackney, Newham, Barking, Tower Hamlets and Poplar.
| City | Problem Type | Report Time |
|---|---|---|
 Kensington |
Internet | |
| City of London |
Internet | |
| London |
Total Blackout | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Stratford, England
Latest outage, problems and issue reports in Stratford and nearby locations:
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
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ON🚀
(@heyoncar) reported
from
Romford, England
@Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet
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Kalpitha Reddy
(@kalpitha_reddy) reported
from
Poplar, England
@Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.
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Warren King
(@SpeakerWarren) reported
from
Stratford, England
Will never use @Hyperoptic again
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Alex
(@AlexRM) reported
from
Camberwell, England
Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
So will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
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Dania
(@dan_soe) reported
from
Worcester Park, England
Hello @Hyperoptic our WiFi is still not working. I'm in Farnham GU9. Please can you update what's the current status. Thanks
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
@JustAnAntiDepp1 @Hyperoptic No, still not working for me
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
Our internet is not working at least for an hour! Can you provide an update @Hyperoptic
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.
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Kapali
(@chawlakapali) reported
from
London, England
@HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
And of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.
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Gabor
(@GaborPfalzer) reported
from
Kensington, England
@BigupJeff @virginmedia Yeah, unfortunately. We are okay with the service, that’s why we kept it in the new one, but the customer service is a joke. Had @Hyperoptic once, was absolutely brilliant. Too bad it’s rarely available.
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?
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Kapali
(@chawlakapali) reported
from
London, England
@Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.
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Nuclear Summer
(@lizardUnicorn) reported
from
London, England
@Hyperoptic filled in a form online, but never submitted it because I wanted to check if I can get out of my current contract with BT. Now I'm getting bombarded with sales call from your team. WtAF?
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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JitanEDM
(@JitanEDM) reported
So after raising a formal complaint with @Hyperoptic i’m told to wait 10 “work” days for the complaint to be “investigated” ITS BEEN 10 ACTUAL DAYS AND I HAVE NO ******* INTERNET, ABSOLUTE JOKE. I am telling everyone I know never go with hyperoptic should have gone @virginmedia
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Asad Feroz
(@aferoz007) reported
@Hyperoptic This must be fake as none of the things right here, no value for customer no quick fault fix and no trained Engineer to do their work quickly!! Pathetic company to get broadband with
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Valentino
(@Valentino0555) reported
@Hyperoptic we are new customers to your service in beam park rainham. The internet is completely down and has been all day. I contacted your company this morning and they said somebody will be sent out… I gave them contact details for access to routers etc. Still no fix….
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Navid Kabuli
(@nkabuli) reported
@HyperopticCS @Hyperoptic Is this how it works? Keep promising me things will be sorted then essentially say I am free to leave if not satisfied? Your CS agent Milan has been great on the phone, but it seems your systems team is the problem. Have you seen your recent reviews?
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Norman Lockley
(@NormanLockley) reported
Hey, @HyperopticCS I submitted a support query through my account on the Hyperoptic website over 2 weeks ago. No response/acknowledgement. Has that support channel been closed?
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Ellis Crawford
(@DrEllisCrawford) reported
I'm off to Cambridge for work but our bathroom is still without water. @Hyperoptic and their contractor, Pioneer, seem more interested in arguing over whose fault it is, and that I refer to that correctly, rather than fixing the issue. Having to arrange all call outs myself.
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Christian Sanderson
(@Christian_sand) reported
@Hyperoptic Gold standard service, you are jokers, 8+ days for an engineer to fix an issue, 9 internet outages in 8 weeks, are you sure about this! #jokers #shocking
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Jesús Bracamonte
(@JesusFr) reported
Day 11 of my @Hyperoptic @HyperopticCS activation saga. They told me they expected the team to check between today and yesterday (as if almost 7 working days haven't been enough) still no updates. Wonder what @Ofcom thinks of them offering a service that they can't really provide
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Valentino
(@Valentino0555) reported
@Hyperoptic it’s been over 24hours and still not fixed! I’m seriously considering already leaving your company due to this poor customer service. You stated someone has come but not gained access?! There was onsite builder and site management. I work from home 😤
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Sean Magennis
(@aonghusa87) reported
Why is @virginmedia so **** tho? @Hyperoptic on the same NTL infrastructure is wildly better for less money and they actually give you an upload speed!