Hyperoptic outages and service status in Hammersmith, England

Problems in the last 24 hours in Hammersmith, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Hammersmith, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Hammersmith, England

The most recent Hyperoptic outage reports came from the following cities: Hammersmith.

City	Problem Type	Report Time
Hammersmith	Internet	3 days ago
Hammersmith	Internet	10 days ago
Hammersmith	Internet	1 month ago
Kensington	Internet	3 months ago
Ealing	Internet	4 months ago
Greater London	Wi-fi	5 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Hammersmith, England

Latest outage, problems and issue reports in Hammersmith and nearby locations:

• 
  Gabor (@GaborPfalzer) reported 4 minutes ago from Kensington, England

  @BigupJeff @virginmedia Yeah, unfortunately. We are okay with the service, that’s why we kept it in the new one, but the customer service is a joke. Had @Hyperoptic once, was absolutely brilliant. Too bad it’s rarely available.

• 
  Henry (@erossiniuk) reported 12 minutes ago from Wandsworth, England

  @Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?

• 
  Denis O'Regan (@TheDenisORegan) reported 19 minutes ago from Hammersmith, England

  @Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic

• 
  Henry (@erossiniuk) reported 19 minutes ago from Wandsworth, England

  @Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?

• 
  Denis O'Regan (@TheDenisORegan) reported 19 minutes ago from Hammersmith, England

  @HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!

• 
  Henry (@erossiniuk) reported 20 minutes ago from Wandsworth, England

  @Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling

• 
  Denis O'Regan (@TheDenisORegan) reported 25 minutes ago from Hammersmith, England

  @HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic

• 
  Fursecroft (@Fursecroft) reported 30 minutes ago from Paddington, England

  @Hyperoptic service is intermittent in the w1h 5lf area

• 
  Denis O'Regan (@TheDenisORegan) reported 50 minutes ago from Hammersmith, England

  @HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kullanari (@kullafox) reported 33 seconds ago

  @Hyperoptic do you have an update on when internet will be restored in HA4? Its been close to 4 hours since the outage and there’s no update from your end .

• 
  Kurt Robson (@KurtRobsonn) reported 2 minutes ago

  Got through to @Hyperoptic, biggest network outage ever apparently. They can’t provide any timeframe for reconnection but said they hope it’s fixed within ‘48 hours.’ Surely we need compensation if this lasts longer than a few hours wtaf

• 
  Tracey Bird (@BirdTbird) reported 4 minutes ago

  @Hyperoptic our Internet is down in our apartments block. Can’t get anywhere with sorting it. Have tried the troubleshooting on your website. Hasn’t worked. Been down for half hr so far.

• 
  van woosen (@woosen7717) reported 5 minutes ago

  @Hyperoptic @Hyperoptic My internet keeps randomly dropping out, multiple times in a single month, and each outage lasts days. On top of that, calling support often means waiting 30–40 minutes just to be told it can’t be fixed. This level of instability is really annoying

• 
  Andrew Schauerman (@asreds) reported 6 minutes ago

  @lucianochirico @Hyperoptic @Hyperoptic this is outrageous, pull your finger out and fix the problem before you loose all your ADA Gardens customers.

• 
  Liam Richards (@liam_richards) reported 13 minutes ago

  @KurtRobsonn @Hyperoptic 48 hours.... 😭 Remote working tomorrow should be fun. Compensation, it's something ridiculous like £10 a day after 48 hours no service after reporting it.

• 
  NotSteve (@NotSteveMusic) reported 13 minutes ago

  @Hyperoptic easily the most shoddy internet provider in the UK. Random outages and when you try and contact them they just literally switch off their customer support. Can’t call them. Can’t live chat them. Can’t do anything.

• 
  Adam Piper (@bitwog) reported 16 minutes ago

  @Hyperoptic for over a week now I've been experiencing drop-outs on my internet connection and and for 6 days I've been largely ignored by your support team. You used to have excellent competent staff and now it's a frustrating mess to deal with you.

• 
  Darren Symons (@DarrenSym) reported 17 minutes ago

  @Hyperoptic Are there any outage issues? I’m in RM16 and none of my devices can connect to the internet - but my box has all its lights on!

• 
  RR (@Conquistadur) reported 20 minutes ago

  @JamieGBarry @virginmedia I was with VODAPHONE, they were charging me Twenty quid for a maximum down speed of 10 MBps dsl, found company called hyperoptic, doing 1GB fibre for 25 pounds I was being ripped off scammed for nearly 2 years.