Hyperoptic outages and service status in Ilford, England

Problems in the last 24 hours in Ilford, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Ilford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Ilford, England

The most recent Hyperoptic outage reports came from the following cities: Islington, Newham, Hackney, Harringay, Ilford, Poplar, and Tower Hamlets.

City	Problem Type	Report Time
Islington	Internet	1 day ago
Islington	Internet	2 days ago
Newham	Internet	2 days ago
Hackney	Total Blackout	2 days ago
Islington	Wi-fi	2 days ago
Harringay	Internet	11 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports Near Ilford, England

Latest outage, problems and issue reports in Ilford and nearby locations:

• 
  Gezgin Kiz (@hamidetekin) reported 15 seconds ago from Stratford, England

  @JustAnAntiDepp1 @Hyperoptic No, still not working for me

• 
  Warren King (@SpeakerWarren) reported 29 seconds ago from Stratford, England

  Will never use @Hyperoptic again

• 
  Stamford Hill Estate (@FOSHgardens) reported 22 minutes ago from Hackney, England

  @SamPallis @Hyperoptic They’ve said they’ll call but nothing yet. We don’t know how many residents have signed up but it was pushed heavily via direct mail. We need to know what they mean by suspended. @Hyperoptic have covered the estate in wires so they must either use them or take them down.

• 
  Kalpitha Reddy (@kalpitha_reddy) reported 22 minutes ago from Poplar, England

  @Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.

• 
  Pharaoh London Cosmetics UK (@pharaohlondonuk) reported 29 minutes ago from Stratford, England

  @Hyperoptic Customer for several years, received outstanding service.

• 
  Stamford Hill Estate (@FOSHgardens) reported 29 minutes ago from Hackney, England

  Looking forward to a message from @HyperopticCS. We were told that our service would start w/c 16 April. Can we have an update as that didn’t happen.@Hyperoptic

• 
  Simon Monger, SCMP (He/Him) (@SimonMonger) reported 32 minutes ago from Poplar, England

  @Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...

• 
  Mark Kelly (@GlueWhichBinds) reported 37 minutes ago from Walthamstow, England

  @jeffsprogress @virginmedia @Hyperoptic I was with Hyperoptic for 4 years, not a single outage I can recall. Swapped to Virgin Media last autumn because they offered a cheaper and better deal. Had nothing but problems since. And now they have the temerity to hike the bills. When I can swap back to Hyperoptic, I will.

• 
  Steve Race (@steve_race) reported 47 minutes ago from Islington, England

  @vmrampulla @virginmedia @Hyperoptic Sadly had hyperoptic in my old flat, which was great and neither they nor G-Network are yet available on my street 🙄🙄🙄

• 
  ON🚀 (@heyoncar) reported 47 minutes ago from Romford, England

  @Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet

• 
  Gezgin Kiz (@hamidetekin) reported 48 minutes ago from Stratford, England

  Our internet is not working at least for an hour! Can you provide an update @Hyperoptic

• 
  Stamford Hill Estate (@FOSHgardens) reported 50 minutes ago from Hackney, England

  From @Hyperoptic “At this moment we cannot take installation orders on this site. While the system showed it as a live site (and it will be) it showed it prematurely. We will have to mark this site down, as we cannot finish the installation of service.”

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kris (yes it's actually spelt with a K) (@kobraman88) reported 4 minutes ago

  @C9EmZ @virginmedia Quicker you move away from them the better, utterly useless overpriced scumbags, had nothing but issues with them for years then @Hyperoptic popped in my area after a few years of waiting and not looked back, cheaper, better quality and i sit on 5 ping (but im next to the hub)

• 
  Paul Bailey (@PBailey71973) reported 5 minutes ago

  Hey @Hyperoptic, loved the service for several years and always had a good response on your portal. Now i have a connection problem, suddenly not allowed to report a fault on the portal and phone line busy - 10 min wait (plus all the questions) - how can i get my service back?

• 
  Ronald Anthony (@anth64369) reported 7 minutes ago

  @Hyperoptic probably one of the worst experiences we’ve been having after getting these guy!!! No customer support, no clue what’s wrong and we’ve been waiting for days now.

• 
  Chad West (@ChadWestTweets) reported 9 minutes ago

  Just had @Hyperoptic installed last week. It randomly stopped working, apparently due to bad wiring The next engineer available is in six days Dog **** company, avoid

• 
  Stuart Hazeldine (@stuarthazeldine) reported 10 minutes ago

  @TheLionXB1 @Hyperoptic 3000 customers are down in NW & W London. A ‘Zayo link’ is down. A main Internet fibre highway, apparently, but one just used by Hyperoptic customers it seems. No idea when they’ll fix it.

• 
  Andrea Robinson (@printsandjam) reported 11 minutes ago

  London-based friends here, do If any of you use Community Fibre or Hyperoptic? If so, could you let me know how happy you are with it? Any problems with set up or service? All feedback much appreciated!

• 
  Saika (@Saiccc2) reported 12 minutes ago

  @Hyperoptic Your internet are got really bad since Nov in some parts of London, like from 500mbps+ to 2mbps. Should you have a chance to investigate the infrastructure?

• 
  SmileyGFace (@SmileyGFace1) reported 12 minutes ago

  @Hyperoptic Your post states that I can contact Customer Support via the online chat but when I try, I get an everlasting waiting to respond signal. I can see how embarrassing it is for your lack of customer support to be advertised on social media. Not a good advert, is it?

• 
  Andrea Robinson (@printsandjam) reported 16 minutes ago

  London-based friends here, do If any of you use Community Fibre or Hyperoptic? If so, could you let me know how happy you are with it? Any problems with set up or service? All feedback much appreciated!

• 
  Imaan Ahmed (@Imaan_Ahmed) reported 18 minutes ago

  @Hyperoptic have the worst customer service team - they make you wait hours on the call then ignore your query & request to speak to managers / callbacks & hang up on you & the same people handle the support inbox so you can’t actually issue a legit complaint #hyperoptic