Hyperoptic Outage Report in Ilford, Greater London, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Ilford, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Ilford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (75%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (1%)
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TV (1%)
Live Outage Map Near Ilford, Greater London, England
The most recent Hyperoptic outage reports came from the following cities: London, Hackney, City of London, Tower Hamlets, Poplar, Greater London, City of Westminster, Hampstead, Waltham Forest, Newham and Islington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| Hackney |
Internet | |
| City of London |
Internet | |
| Hackney |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Ilford, England
Latest outage, problems and issue reports in Ilford and nearby locations:
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Stamford Hill Estate
(@FOSHgardens) reported
from
Hackney, England
From @Hyperoptic “At this moment we cannot take installation orders on this site. While the system showed it as a live site (and it will be) it showed it prematurely. We will have to mark this site down, as we cannot finish the installation of service.”
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
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Simon Monger, SCMP (He/Him)
(@SimonMonger) reported
from
Poplar, England
@Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...
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Pharaoh London Cosmetics UK
(@pharaohlondonuk) reported
from
Stratford, England
@Hyperoptic Customer for several years, received outstanding service.
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
So will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.
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ON🚀
(@heyoncar) reported
from
Romford, England
@Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet
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LUCA
(@Gianluca_Leo) reported
from
Barnet, England
FYI, never use @Hyperoptic
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
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Fursecroft
(@Fursecroft) reported
from
Paddington, England
@Hyperoptic service is intermittent in the w1h 5lf area
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
@JustAnAntiDepp1 @Hyperoptic No, still not working for me
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LUCA
(@Gianluca_Leo) reported
from
Barnet, England
@turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst
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Stamford Hill Estate
(@FOSHgardens) reported
from
Hackney, England
Looking forward to a message from @HyperopticCS. We were told that our service would start w/c 16 April. Can we have an update as that didn’t happen.@Hyperoptic
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Kalpitha Reddy
(@kalpitha_reddy) reported
from
Poplar, England
@Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.
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Alex
(@AlexRM) reported
from
Camberwell, England
Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.
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Pete 🏳️🌈 🇨🇦 🇬🇧 🇪🇺
(@FinallyCanuck) reported
from
Bromley, England
@JamesLeeC @Hyperoptic Wow. This is actually the first of heard of bad service from them. They must be better at hiding than most.
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Steve Race
(@steve_race) reported
from
Islington, England
@vmrampulla @virginmedia @Hyperoptic Sadly had hyperoptic in my old flat, which was great and neither they nor G-Network are yet available on my street 🙄🙄🙄
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Dr Agnes Arnold-Forster
(@agnesjuliet) reported
from
Camberwell, England
I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
Our internet is not working at least for an hour! Can you provide an update @Hyperoptic
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Grom McGromface The 6th
(@6thGrom) reported
@Hyperoptic internet still down in the SM1 area. I'm about to finish work and head home. This makes me a sad panda 😞🐼 what's going on guys?
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Justin Abbott Chalew
(@ttobba) reported
Hi @Hyperoptic, I've had your "service" for over a year. Except it's never worked. I complain and get shuffled around from customer service to engineering, and then the ticket just gets closed. You take my money every month, but I don't have any internet from @Hyperoptic. Help!
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Caro Morales
(@caromorales07) reported
According to @MartinSLewis market website, @Hyperoptic has a really good service. I hope they really comply with what the offer.
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Anubhav A.
(@Anubhav_11) reported
@Hyperoptic Can you please avoid maintenance work during working hours? As you might be aware a lot of people work from home these days, and loss of network on weekdays between the working hours is a very big inconvenience. Reading RG1.
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Orchard_Man
(@Turnditch_Man) reported
First sort out Full Fibre to the homes!! Labour has dropped the ball on this issue. (March 2025 figures) "Premises passed" is not the same as "service available" Premises Passed (million) % Share of UK Premises* BT/Openreach 17.1 m ~52% CityFibre 4.0 m~12% Netomnia (YouFibre) + Brsk 2.03 m ~6% Virgin Media (RFOG) 1.7 m ~5% Nexfibre (Virgin Media O2) 1.6 m ~5% CommunityFibre 1.5 m ~5% Hyperoptic 1.2 m ~4% Others (FullFibre Ltd, Zzoomm, Gigaclear, etc.) ~4.4 m (combined) ~14% Overall about 77%
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FPL Frederico
(@FPL_Frederico) reported
@FPL__Raptor @Hyperoptic They’re shocking. Regrettably been with them for a year + and I had multiple issues on the initial installation, as well as range extender installation. They sent me the incorrect items TWICE 🤮 also takes an age to get through to their customer services team!
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Samantha Steadman
(@SamSteadman86) reported
@Hyperoptic Deffo not hyper reliable, I've had virgin media installed as a back up as your service is down at least once a month!
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Mika Sharma
(@MikaSharma7) reported
@FPL__Raptor @Hyperoptic Feel free to vent about life more often Ross, esp. if the off-season, we are here for support! Internet companies can be annoying to deal with. I'm sorry for the inconvenience.
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Oluseye Farodoye
(@seyefaro) reported
@Hyperoptic is seriously messing with my work. Getting download speeds of 1Mbps when you’re paying for 1Gig is unacceptable. Spoke to customer support and they’re asking me plug a cable to test. Where am I supposed to find a computer with an Ethernet port?
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Tripuresh Verma
(@Iamtripuresh) reported
@Hyperoptic I have got 1 GBPS speed connection but I am receiving barely 200 MBPS ,can you please help here