Hyperoptic Outage Report in Ilford, Greater London, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Ilford, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Ilford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (72%)
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Wi-fi (13%)
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Total Blackout (12%)
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E-mail (2%)
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TV (1%)
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Phone (1%)
Live Outage Map Near Ilford, Greater London, England
The most recent Hyperoptic outage reports came from the following cities: Southwark, London, City of Westminster, Hackney, Newham, Barking, City of London, Tower Hamlets, Poplar and Greater London.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark |
Internet | |
| Southwark |
Internet | |
| London |
Internet | |
| Southwark |
Total Blackout | |
| City of Westminster |
Internet | |
| Southwark |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Ilford, England
Latest outage, problems and issue reports in Ilford and nearby locations:
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
Our internet is not working at least for an hour! Can you provide an update @Hyperoptic
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LUCA
(@Gianluca_Leo) reported
from
Barnet, England
@turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
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Pete 🏳️🌈 🇨🇦 🇬🇧 🇪🇺
(@FinallyCanuck) reported
from
Bromley, England
@JamesLeeC @Hyperoptic Wow. This is actually the first of heard of bad service from them. They must be better at hiding than most.
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LUCA
(@Gianluca_Leo) reported
from
Barnet, England
FYI, never use @Hyperoptic
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
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Steve Race
(@steve_race) reported
from
Islington, England
@vmrampulla @virginmedia @Hyperoptic Sadly had hyperoptic in my old flat, which was great and neither they nor G-Network are yet available on my street 🙄🙄🙄
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Fursecroft
(@Fursecroft) reported
from
Paddington, England
@Hyperoptic service is intermittent in the w1h 5lf area
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
@JustAnAntiDepp1 @Hyperoptic No, still not working for me
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ON🚀
(@heyoncar) reported
from
Romford, England
@Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet
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Simon Monger, SCMP (He/Him)
(@SimonMonger) reported
from
Poplar, England
@Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...
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Alex
(@AlexRM) reported
from
Camberwell, England
Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…
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Dr Agnes Arnold-Forster
(@agnesjuliet) reported
from
Camberwell, England
I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
So will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.
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Pharaoh London Cosmetics UK
(@pharaohlondonuk) reported
from
Stratford, England
@Hyperoptic Customer for several years, received outstanding service.
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Kalpitha Reddy
(@kalpitha_reddy) reported
from
Poplar, England
@Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
And of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.
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Kapali
(@chawlakapali) reported
from
London, England
@Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Ethan Adams
(@EthanAdams97) reported
@Hyperoptic no internet in tn38 area. Hasn’t been since this morning and received no sms update since 11am?? When will it be fixed and what even is the issue??
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Emanuele Requelme
(@_manurequelme) reported
What is going on with @Hyperoptic on NW2? They scheduled maintenance on August 13th. The internet went down for a few hours. At 6 AM, the internet came back on, but it was terrible, dropping all the time. Then, at 6 PM, we lost the signal, and they haven't fixed it yet.
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cony five
(@hrukoko) reported
Hey @Hyperoptic,whenever I activate the static IP address,my internet drops.I've had 4 useless tech support calls,full of promises to help,but each time I see that no one has even tried to do.3rd week in a row.Why are you ignoring me? What do I have to do to get your attention?
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The Onion Time
(@MASARIwot) reported
@Hyperoptic Terrible service, completely degrading over years
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Xenomorph
(@xenom0rph09) reported
@Hyperoptic Are you not even upgrading your network beyond 1GB? Everyone else is going faster and your stuck. I cant even get full 1GB on wired on your 1gb package. I only get 700mb...
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Anna L 🇺🇦🇺🇸🇬🇧
(@aalycz) reported
@Hyperoptic it’s been a little over 24 hours since my service went out and no updates? Would appreciate a timeline…
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Craig
(@baldywaldo) reported
@CityFibre I have been speaking to @VodafoneUK constantly. Apparently you sent an engineer out on Friday who found no issue!! 🤡 Almost 7 days now! Anyone able to confirm if @Hyperoptic are any better?
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megan💋
(@1357114mw) reported
Nahhhh @Hyperoptic how am I on hold for 1 hour and 30 minutes and the phone cuts off because the customer service lines close at 9pm …. AN HOUR AND A HALF ARE U LYING
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👀
(@StefanFerrol) reported
Anyone else having issues with Hyperoptic Broadband today?
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Sarah
(@SLarhorn) reported
@Hyperoptic what am I paying for? No internet connection for 3 days. I called customer service and they said engineer will be coming on Thursday. So that’s 6 days without wifi/internet. I’m switching back to BT since this is the 2nd time this has happened to me. #hyperoptic