Hyperoptic Outage Report in Ilford, Greater London, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
Problems in the last 24 hours in Ilford, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Ilford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
- Internet (72%)
- Wi-fi (15%)
- Total Blackout (10%)
- E-mail (2%)
- Phone (1%)
Live Outage Map Near Ilford, England
The most recent Hyperoptic outage reports came from the following cities: Poplar, London, Tower Hamlets, Hackney, Kensington, City of London, Southwark, Camden Town, and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Poplar
|
Total Blackout | 3 days ago |
|
Poplar
|
Total Blackout | 4 days ago |
|
Poplar
|
Total Blackout | 4 days ago |
|
London
|
Wi-fi | 5 days ago |
|
London
|
Internet | 7 days ago |
|
Tower Hamlets
|
Wi-fi | 7 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Ilford, England
Latest outage, problems and issue reports in Ilford and nearby locations:
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aeris daddy (@thekuntz69) reported from Barnet, EnglandSo @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.
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Fursecroft (@Fursecroft) reported from Paddington, England@Hyperoptic service is intermittent in the w1h 5lf area
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LUCA (@Gianluca_Leo) reported from Barnet, England@turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst
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Pharaoh London Cosmetics UK (@pharaohlondonuk) reported from Stratford, England@Hyperoptic Customer for several years, received outstanding service.
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Alex (@AlexRM) reported from Camberwell, EnglandHey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…
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Kapali (@chawlakapali) reported from London, England@HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic
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Kapali (@chawlakapali) reported from London, England@Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.
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Dr Agnes Arnold-Forster (@agnesjuliet) reported from Camberwell, EnglandI can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔
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aeris daddy (@thekuntz69) reported from Barnet, EnglandAnd of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.
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Gezgin Kiz (@hamidetekin) reported from Stratford, EnglandOur internet is not working at least for an hour! Can you provide an update @Hyperoptic
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ON🚀 (@heyoncar) reported from Romford, England@Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet
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aeris daddy (@thekuntz69) reported from Barnet, EnglandSo will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.
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Simon Monger, SCMP (He/Him) (@SimonMonger) reported from Poplar, England@Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...
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Gabor (@GaborPfalzer) reported from Kensington, England@BigupJeff @virginmedia Yeah, unfortunately. We are okay with the service, that’s why we kept it in the new one, but the customer service is a joke. Had @Hyperoptic once, was absolutely brilliant. Too bad it’s rarely available.
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Alex Pasfield (@The_Stockboy) reported from London, England@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
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Alex Pasfield (@The_Stockboy) reported from London, England@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
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Kalpitha Reddy (@kalpitha_reddy) reported from Poplar, England@Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.
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aeris daddy (@thekuntz69) reported from Barnet, EnglandAny news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.
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Gezgin Kiz (@hamidetekin) reported from Stratford, England@JustAnAntiDepp1 @Hyperoptic No, still not working for me
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Mhla (@Mhla_Khumalo) reported@Hyperoptic I'm currently with BT and they offer unbreakable Internet if there is an outage I'm automatically connected to their mobile network do you ja e something similar so i can stay connected all the time?
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Nick Theobald (@Nick_Theobald) reportedSo very disappointing that @Hyperoptic can't provide a 7-day engineer service to mend our severed fibre cable and can't even tell us when we might have Internet restored next week. Will seriously disrupt our work schedule. I'm sure competitors would do a lot better
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Premier League Chat (@premleaguechat) reported@Hyperoptic Can you help? I ordered hyperoptic box over a week ago, took a week for the socket to be fixed & still no internet I have called your team over 15 times spending over accumulated 6 hours on the phone!!! Its frustrating as nobody seem to know what they are doing
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Andrew Ferguson OBE (@MrSaffron) reported@journey_ev @Hyperoptic @premnsikka Current issue is not length but an inflation linked price rise. This appeared shortly after regulator rubber stamped an inflation based formula for wholesale prices of largest retailers in 2021.
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Simon (@cheekygobshite) reported@AshScrivens @virginmedia @Hyperoptic I’m not far behind after a 7 year customer and now out of contract they’ve put my broadband only up to £60 a month. Community Fibre for a faster speed at £25!
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Klaudyna Golec (@kgolec0708) reported@Hyperoptic I was wondering if you could help me. My contract has ened on 3rd June 2021. I will be moving country soon . How can i cancel the contract? Is there a notice ?
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jane adley (@janeadley) reported@Hyperoptic what are your people doing banging and making noise at night outside my house. Tonight is the 4th time I have been kept away in last 2 months! We don’t even have your cable down our street!!
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P.G. Chodehouse (@mynnoj) reported@hwallop @GNetworkComms I get the impression from looking at tweets and talking to some of our clients that GNetwork is unreliable and support poor. Do you regret taking the service out? They dug our street up (Highbury) in July but haven't installed yet, Hyperoptic will be here in a few weeks.
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The Dark Fox Guild (@darkfox127guild) reported@Hyperoptic Noboy sign-up with this useless company. Internet outages since before Christmas that continue for several days. Unreliable service and terrible escalations or lack there of via complaints and first-line support.
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Joshua Cooper (@_JoshuaCooper_) reported@EE I quite agree with the CEO @Hyperoptic re mid-contract price hikes - “Price increases should be linked to increased value, not just forced upon people who rely on your service and can’t leave without paying a penalty." I know you'll say it's in the contract - but is it fair?