Hyperoptic

Hyperoptic Outage Report in Ilford, Greater London, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Ilford, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Ilford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Ilford, Greater London, England 03/29/2026 22:00

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Ilford, Greater London, England

The most recent Hyperoptic outage reports came from the following cities: London, Tower Hamlets, Hackney, Kensington, City of London, Southwark, Camden Town, City of Westminster, Newham and Barking.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomTower Hamlets Wi-fi
United KingdomLondon Total Blackout
United KingdomHackney Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Ilford, England

Latest outage, problems and issue reports in Ilford and nearby locations:

  • FOSHgardens Stamford Hill Estate (@FOSHgardens) reported from Hackney, England

    Looking forward to a message from @HyperopticCS. We were told that our service would start w/c 16 April. Can we have an update as that didn’t happen.@Hyperoptic

  • hamidetekin Gezgin Kiz (@hamidetekin) reported from Stratford, England

    Our internet is not working at least for an hour! Can you provide an update @Hyperoptic

  • heyoncar ON🚀 (@heyoncar) reported from Romford, England

    @Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet

  • Gianluca_Leo LUCA (@Gianluca_Leo) reported from Barnet, England

    @turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst

  • kalpitha_reddy Kalpitha Reddy (@kalpitha_reddy) reported from Poplar, England

    @Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.

  • The_Stockboy Alex Pasfield (@The_Stockboy) reported from London, England

    @gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.

  • agnesjuliet Dr Agnes Arnold-Forster (@agnesjuliet) reported from Camberwell, England

    I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔

  • FOSHgardens Stamford Hill Estate (@FOSHgardens) reported from Hackney, England

    From @Hyperoptic “At this moment we cannot take installation orders on this site. While the system showed it as a live site (and it will be) it showed it prematurely. We will have to mark this site down, as we cannot finish the installation of service.”

  • FinallyCanuck Pete 🏳️‍🌈 🇨🇦 🇬🇧 🇪🇺 (@FinallyCanuck) reported from Bromley, England

    @JamesLeeC @Hyperoptic Wow. This is actually the first of heard of bad service from them. They must be better at hiding than most.

  • The_Stockboy Alex Pasfield (@The_Stockboy) reported from London, England

    @Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?

  • thekuntz69 aeris daddy (@thekuntz69) reported from Barnet, England

    So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.

  • hamidetekin Gezgin Kiz (@hamidetekin) reported from Stratford, England

    @JustAnAntiDepp1 @Hyperoptic No, still not working for me

  • SimonMonger Simon Monger, SCMP (He/Him) (@SimonMonger) reported from Poplar, England

    @Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...

  • AlexRM Alex (@AlexRM) reported from Camberwell, England

    Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…

  • thekuntz69 aeris daddy (@thekuntz69) reported from Barnet, England

    So will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.

  • pharaohlondonuk Pharaoh London Cosmetics UK (@pharaohlondonuk) reported from Stratford, England

    @Hyperoptic Customer for several years, received outstanding service.

  • Gianluca_Leo LUCA (@Gianluca_Leo) reported from Barnet, England

    FYI, never use @Hyperoptic

  • Fursecroft Fursecroft (@Fursecroft) reported from Paddington, England

    @Hyperoptic service is intermittent in the w1h 5lf area

  • thekuntz69 aeris daddy (@thekuntz69) reported from Barnet, England

    Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.

  • steve_race Steve Race (@steve_race) reported from Islington, England

    @vmrampulla @virginmedia @Hyperoptic Sadly had hyperoptic in my old flat, which was great and neither they nor G-Network are yet available on my street 🙄🙄🙄

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • kandinskyboy Diomidis Anadiotis (@kandinskyboy) reported

    @Hyperoptic @Hyperoptic Still no response from support or sales btw

  • sarahkathryncl Sarah Clarke (@sarahkathryncl) reported

    @ArafatHuss37903 @Hyperoptic Yeah. The tech support is even worse than @virginmedia and I didn't think that was possible.

  • letmelooktv LetmelookTV (@letmelooktv) reported

    Oh **** went to sleep with window open and now have a mouse invasion up @Hyperoptic bloody cables again!!! Cusersed ********* of a company!!!

  • kandinskyboy Diomidis Anadiotis (@kandinskyboy) reported

    @Hyperoptic and of course now I’m charged £60 per month as the contract ended and you never responded back to me for a renewal.

  • ibhoola Ishani (@ibhoola) reported

    @Hyperoptic no service since yesterday afternoon, very unhelpful service. No idea how we can resume service-

  • 909harsh HARSH (@909harsh) reported

    @Hyperoptic I had a call with Stephen regarding the ongoing connectivity issues. Despite my having submitted sufficient evidence demonstrating repeated drop-offs to 1 Mbps?on a plan that promises 150 Mbps?he was unable or unwilling to acknowledge the problem. He appeared indifferent P1.

  • AaishaDadral Aaisha Dadral (@AaishaDadral) reported

    @Hyperoptic I’m a new customer and I’m already looking at cancelling our account - your service has been super poor. Service due to start 18/07 - engineer’s been out, we’ve spoken to activation team several times - the account is awaiting the system team to change serial numbers

  • sarahkathryncl Sarah Clarke (@sarahkathryncl) reported

    @Hyperoptic Don't do it. Customer service times are a joke.

  • tharv tom harvey (@tharv) reported

    @Hyperoptic @virginmedia Even if I still under contract to broken Virgin?

  • sarahkathryncl Sarah Clarke (@sarahkathryncl) reported

    @AlanPaedowitz @Hyperoptic Yesterday I was on hold for 2 hours until my phone cut off (phone call limit). Issue still not fixed. Got cut off the first time today, second time, I'm 21 minutes and waiting