Hyperoptic Outage Report in Hackney, Greater London, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Hackney, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Hackney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (73%)
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Total Blackout (17%)
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Wi-fi (8%)
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E-mail (3%)
Live Outage Map Near Hackney, Greater London, England
The most recent Hyperoptic outage reports came from the following cities: St Albans, Hampstead, Waltham Forest, Newham, London, Islington, Ilford, Wandsworth, Kensington, Wembley, Southwark, City of Westminster, Hackney, Poplar and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 St Albans |
Internet | |
| Hampstead |
Total Blackout | |
| Waltham Forest |
Internet | |
| Newham |
Total Blackout | |
| London |
Internet | |
| London |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Hackney, England
Latest outage, problems and issue reports in Hackney and nearby locations:
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Fursecroft
(@Fursecroft) reported
from
Paddington, England
@Hyperoptic service is intermittent in the w1h 5lf area
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Kalpitha Reddy
(@kalpitha_reddy) reported
from
Poplar, England
@Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
So will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.
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Alex
(@AlexRM) reported
from
Camberwell, England
Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
Our internet is not working at least for an hour! Can you provide an update @Hyperoptic
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
And of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.
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Kapali
(@chawlakapali) reported
from
London, England
@HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic
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Dr Agnes Arnold-Forster
(@agnesjuliet) reported
from
Camberwell, England
I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔
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ON🚀
(@heyoncar) reported
from
Romford, England
@Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet
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Gabor
(@GaborPfalzer) reported
from
Kensington, England
@BigupJeff @virginmedia Yeah, unfortunately. We are okay with the service, that’s why we kept it in the new one, but the customer service is a joke. Had @Hyperoptic once, was absolutely brilliant. Too bad it’s rarely available.
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
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Simon Monger, SCMP (He/Him)
(@SimonMonger) reported
from
Poplar, England
@Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.
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Kapali
(@chawlakapali) reported
from
London, England
@Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
@JustAnAntiDepp1 @Hyperoptic No, still not working for me
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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arnav
(@ArnavDreams) reported
You have very conveniently disconnected my internet today stating some validation error. I have never dealt with an internet company so slow in functioning and so frustrating to deal with. There is no turn around time, no customer satisfaction, no accountability. @Hyperoptic
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Alon Bull
(@AlonBull) reported
@HyperopticCS When is this outage going to be fixed?? It's been over 12 hours. Totally unacceptable and no feedback from Hyperoptic! There had better be compensation forthcoming.
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jellyforbreakfast
(@jellyforlunch) reported
@Sandra_xoxx @Hyperoptic Looks like its a london wide outage. No news from @Hyperoptic though
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Cristina
(@sendhelpformom) reported
@HyperopticCS @Hyperoptic I can confirm that my internet is back on. However the speed is still a third of what it should be. I am actually scared to ask you guys to fix it. Can you without killing my internet again?
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lleigh
(@latishaleighx) reported
@Hyperoptic you have arranged 4 engineer visits to our apartment and issue remains u resolved. Please confirm to me what exactly your engineers are doing on site as it doesn’t seem to be anything.
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Alex Dackevych
(@Alex_Dack) reported
@jellyforlunch @Hyperoptic Also no internet in NW9, I was in the online support queue from 52nd place to 5th place and then froze on that number. Been hours now.
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Ramneek D Singh
(@d_ramneek) reported
@Hyperoptic Have had no internet in E1 since yesterday evening! Please fix this as I work from home and it quite annoying for sure! My roommate called and you only promised to have someone at my place in 10 days?? What is this kind of service, so I need to work on 4G now?
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뷔뷔
(@beebeegom) reported
@HyperopticCS @Hyperoptic approximately how long will it take to fix the Wifi issue in NW9?? Please give a specific time frame
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Cristina
(@sendhelpformom) reported
@BentleyHarry @Hyperoptic Sorry to hear your going through this too. Im now Day 8 and still no fix. @Hyperoptic no way that you can’t admit this is ridiculous right?
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HyperopticCS
(@HyperopticCS) reported
@Ingbarb1 @Hyperoptic We are so sorry to hear that, that sounds like an awful experience.😔We'd like to help, so please DM us your details, and we'll be on it.