Hyperoptic

Hyperoptic Outage Report in Hackney, Greater London, England

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The latest reports from users having issues in Hackney come from postal codes E8 and N16.

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Hackney, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Hackney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Hackney, Greater London, England 06/06/2025 02:25

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (70%)

    Internet (70%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. E-mail (2%)

    E-mail (2%)

Live Outage Map Near Hackney, Greater London, England

The most recent Hyperoptic outage reports came from the following cities: London, Poplar, Enfield Town, Ealing, Wandsworth, Wood Green, Southwark, Croydon, Hackney, Thamesmead, Harringay, Wembley, Islington, Edmonton and Tower Hamlets.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomPoplar Wi-fi
United KingdomLondon Internet
United KingdomEnfield Town Internet
United KingdomEaling Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Hackney, England

Latest outage, problems and issue reports in Hackney and nearby locations:

  • The_Stockboy Alex Pasfield (@The_Stockboy) reported from London, England

    @gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.

  • steve_race Steve Race (@steve_race) reported from Islington, England

    @vmrampulla @virginmedia @Hyperoptic Sadly had hyperoptic in my old flat, which was great and neither they nor G-Network are yet available on my street 🙄🙄🙄

  • thekuntz69 aeris daddy (@thekuntz69) reported from Barnet, England

    So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.

  • TheDenisORegan Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.

  • kalpitha_reddy Kalpitha Reddy (@kalpitha_reddy) reported from Poplar, England

    @Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.

  • TheDenisORegan Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!

  • pharaohlondonuk Pharaoh London Cosmetics UK (@pharaohlondonuk) reported from Stratford, England

    @Hyperoptic Customer for several years, received outstanding service.

  • hamidetekin Gezgin Kiz (@hamidetekin) reported from Stratford, England

    @JustAnAntiDepp1 @Hyperoptic No, still not working for me

  • The_Stockboy Alex Pasfield (@The_Stockboy) reported from London, England

    @Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?

  • hamidetekin Gezgin Kiz (@hamidetekin) reported from Stratford, England

    Our internet is not working at least for an hour! Can you provide an update @Hyperoptic

  • Fursecroft Fursecroft (@Fursecroft) reported from Paddington, England

    @Hyperoptic service is intermittent in the w1h 5lf area

  • agnesjuliet Dr Agnes Arnold-Forster (@agnesjuliet) reported from Camberwell, England

    I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔

  • helmutpflueger Helmut Pflueger (@helmutpflueger) reported from Kingston upon Thames, England

    @Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?

  • heyoncar ON🚀 (@heyoncar) reported from Romford, England

    @Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet

  • TheDenisORegan Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic

  • AlexRM Alex (@AlexRM) reported from Camberwell, England

    Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…

  • TheDenisORegan Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic

  • Gianluca_Leo LUCA (@Gianluca_Leo) reported from Barnet, England

    @turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst

  • Gianluca_Leo LUCA (@Gianluca_Leo) reported from Barnet, England

    FYI, never use @Hyperoptic

  • SimonMonger Simon Monger, SCMP (He/Him) (@SimonMonger) reported from Poplar, England

    @Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • ViscountMonte Monte (@ViscountMonte) reported

    @Hyperoptic A hyperoptic engineer visited to mend an intermittent internet today. This evening I now have zero internet, the 24/7 support line is not answering and the vm box is full…..!!

  • Ccynica Ccynical (@Ccynica) reported

    @ViscountMonte @Hyperoptic Their customer service is the worst, they take a century to reply to you

  • Ccynica Ccynical (@Ccynica) reported

    @jvantill @Hyperoptic Don't bother their customer service is the worst ever

  • a_d_k_80 ADK (@a_d_k_80) reported

    @Hyperoptic Internet has been down for hours!!

  • AuroraNiav jackie weaver (@AuroraNiav) reported

    @Hyperoptic I’ve called, emailed and DM’d you about my connection going down and accessing compensation and haven’t had any meaningful response in 2 days. Is this a concerted effort to stop people getting their compensation? …is that legal? 🤔

  • pharmthorrun Pharmacist/Lawyer Thorrun MRPharmS (@pharmthorrun) reported

    Dear @Hyperoptic you keep saying you will come and fix my internet but you haven’t yet and people (yes multiple!) send me horrible messages if I don’t reply in a certain time period (I don’t know what that period is.) So please can you hurry up 🙏🏽

  • Ccynica Ccynical (@Ccynica) reported

    @SettaSoeyono @HyperopticCS @Hyperoptic Yes very slow customer service, their service is sooooooooo bad and slow.

  • ViscountMonte Monte (@ViscountMonte) reported

    @Ccynica @Hyperoptic @HyperopticCS Agreed, I sent them a DM as requested and just received a generic brush off with no ETA of resolution. Given the issue and experience the 24/7 support appears to be a myth.

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @AuroraNiav @Hyperoptic We are sorry to learn you haven't yet heard from our support team Aurora, please note they are overwhelmed with requests, but they always ensure that all are handled in due time and noted on your account. We will send you a direct message to offer an alternative.

  • KamilSidor1 87.kamil (@KamilSidor1) reported

    @Hyperoptic Fix my internet already why tf is it taking so long, I got **** to do