Hyperoptic Outage Report in Hackney, Greater London, England

Problems in the last 24 hours in Hackney, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Hackney, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

• Internet (72%)
• Wi-fi (15%)
• Total Blackout (10%)
• E-mail (2%)
• Phone (1%)

Live Outage Map Near Hackney, England

The most recent Hyperoptic outage reports came from the following cities: Poplar, Croydon, London, Tower Hamlets, Hackney, Kensington, City of London, Southwark, Camden Town, City of Westminster, and Ealing.

City	Problem Type	Report Time
Poplar	Total Blackout	3 days ago
Croydon	Wi-fi	4 days ago
Poplar	Total Blackout	4 days ago
Poplar	Total Blackout	4 days ago
London	Wi-fi	5 days ago
London	Internet	7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Hackney, England

Latest outage, problems and issue reports in Hackney and nearby locations:

• 
  aeris daddy (@thekuntz69) reported 3 minutes ago from Barnet, England

  So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.

• 
  Pharaoh London Cosmetics UK (@pharaohlondonuk) reported 6 minutes ago from Stratford, England

  @Hyperoptic Customer for several years, received outstanding service.

• 
  Dr Agnes Arnold-Forster (@agnesjuliet) reported 7 minutes ago from Camberwell, England

  I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔

• 
  Simon Monger, SCMP (He/Him) (@SimonMonger) reported 7 minutes ago from Poplar, England

  @Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...

• 
  aeris daddy (@thekuntz69) reported 7 minutes ago from Barnet, England

  So will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.

• 
  LUCA (@Gianluca_Leo) reported 12 minutes ago from Barnet, England

  FYI, never use @Hyperoptic

• 
  LUCA (@Gianluca_Leo) reported 14 minutes ago from Barnet, England

  @turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst

• 
  Alex (@AlexRM) reported 16 minutes ago from Camberwell, England

  Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…

• 
  aeris daddy (@thekuntz69) reported 18 minutes ago from Barnet, England

  And of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.

• 
  Denis O'Regan (@TheDenisORegan) reported 20 minutes ago from Hammersmith, England

  @Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic

• 
  ON🚀 (@heyoncar) reported 20 minutes ago from Romford, England

  @Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet

• 
  Denis O'Regan (@TheDenisORegan) reported 27 minutes ago from Hammersmith, England

  @HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!

• 
  Alex Pasfield (@The_Stockboy) reported 27 minutes ago from London, England

  @Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?

• 
  Denis O'Regan (@TheDenisORegan) reported 28 minutes ago from Hammersmith, England

  @HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic

• 
  Gezgin Kiz (@hamidetekin) reported 30 minutes ago from Stratford, England

  Our internet is not working at least for an hour! Can you provide an update @Hyperoptic

• 
  aeris daddy (@thekuntz69) reported 35 minutes ago from Barnet, England

  Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.

• 
  Gezgin Kiz (@hamidetekin) reported 37 minutes ago from Stratford, England

  @JustAnAntiDepp1 @Hyperoptic No, still not working for me

• 
  Fursecroft (@Fursecroft) reported 44 minutes ago from Paddington, England

  @Hyperoptic service is intermittent in the w1h 5lf area

• 
  Alex Pasfield (@The_Stockboy) reported 48 minutes ago from London, England

  @gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.

• 
  Kalpitha Reddy (@kalpitha_reddy) reported 53 minutes ago from Poplar, England

  @Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ravi (@sunraios) reported 2 minutes ago

  @HyperopticCS is hyperoptic connection down again? Pls advise what’s the issue

• 
  Brittany Noppe (@brittnoppe) reported 2 minutes ago

  @SkyHelpTeam are there outage issues with SkyQ? My SkyQ is saying our hyperoptic router has no internet but we’re connected fine on other devices.

• 
  Adam Mazurek (@maZuFC) reported 4 minutes ago

  @Hyperoptic @HyperopticCS is there an issue with hyperoptic in London, stanmore area? My download speeds are 1mbps ... Status page says green. I've restarted the router as well but still no good.. can you check please?

• 
  🏆Champ19ns🏆Darán Mac Thoirealaigh (@DazLFC79) reported 9 minutes ago

  @RebeccaAliceEFC Me too, just hope there's no connection issues with Hyperoptic as wanna watch Merseyside derby

• 
  Mrkipling (@Mrkipli09851274) reported 11 minutes ago

  @Hyperoptic i haven't been able to connect to my PlayStation Network all day, there seems to be a lot of people who are also customers with the same issues. How long before these issues are fixed??

• 
  Jeremy Smith (@Jerez_467) reported 17 minutes ago

  @Hyperoptic any reason our internet is down in Woking? When are we back online??

• 
  deerezzd (@deerezzd) reported 20 minutes ago

  @HyperopticCS @AskPlayStation anyone having issues with connecting to PSN on Hyperoptic try manually changing your DNS to Google's DNS (8.8.8.8 and 8.8.4.4), fixed the issue for me

• 
  Singspiel (@Singspiel) reported 20 minutes ago

  @Hyperoptic @HyperopticCS - can you tell us when M15 4JP will be up and running again??? Service has had a number of outages recently - concerning as we all start to wfh again

• 
  Amy Goodchild (@amygoodchild) reported 20 minutes ago

  My internet has been down for about 24 hours and @Hyperoptic says it's a damaged cable but they can't send anyone to look at it until the 14th December! 😭

• 
  Virtual Hunterston (@Hunterston_UK) reported 20 minutes ago

  @Hyperoptic Suggestion, you should offer a free 0800 number for customers to call you if there is a fault in service