Hyperoptic Outage in Hackney, Greater London, England

@turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst

FYI, never use @Hyperoptic

@Hyperoptic Customer for several years, received outstanding service.

@HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!

@HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic

@Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic

@HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.

@Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?

@vmrampulla @virginmedia @Hyperoptic Sadly had hyperoptic in my old flat, which was great and neither they nor G-Network are yet available on my street 🙄🙄🙄

@JamesLeeC @Hyperoptic Wow. This is actually the first of heard of bad service from them. They must be better at hiding than most.

Just so we’re clear though I literally spent over 100 hours trying to download it because the Bt WiFi hotspot is awful and @Hyperoptic can’t seem to install my wifi despite it all being installed in my building... I know it’s a #FirstWorldProblem by try a pandemic with no WiFi...

Looking forward to a message from @HyperopticCS. We were told that our service would start w/c 16 April. Can we have an update as that didn’t happen.@Hyperoptic

From @Hyperoptic “At this moment we cannot take installation orders on this site. While the system showed it as a live site (and it will be) it showed it prematurely. We will have to mark this site down, as we cannot finish the installation of service.”

@SamPallis @Hyperoptic They’ve said they’ll call but nothing yet. We don’t know how many residents have signed up but it was pushed heavily via direct mail. We need to know what they mean by suspended. @Hyperoptic have covered the estate in wires so they must either use them or take them down.

@jameelamini It doesn’t help you but my guilting has just been hooked up to Hyperoptic and I am ✨excited✨

@Hyperoptic Do existing customer get the free months too?

@Hyperoptic any chance I can get some internet please guys? Customer service would be appreciated.

@Hyperoptic Well, things are bad in Elsie Land when even the faithful Glenn Campbell is putting her on the spot.

@Hyperoptic hi - our internet is not working and I can’t get through o your phone lines

@Hyperoptic Please come and save us from Virgin Media in London N10! They effectively have a monopoly here, because competitors only offer up to 60Mbps. I've been a customer since July and I'm considering a downgrade to be rid of them. Many neighbours are also fed up after recent outages.

@FlexinJohn @Hyperoptic Wait, hyperiptic have a 10Gb service? 👀😭

@Hyperoptic @HyperopticCS Is there any update on when internet will be restored in G51 4NQ? And where is the power outage affecting it please?

@Hyperoptic @HyperopticCS doing a great job!!! 17 days now and you still have not assigned me the static ip that I have purchased. Apparently it only takes 24 hours??? Looks like it’s now time to cancel and join @BTGroup

@attiegrande I actually mentioned in my order notes that I would prefer handoff to be a SFP/SFP+ module and that I know what I'm doing. Hyperoptic was nice, though I had to do weird **** to my DHCP client config to make it work. With AT&T, I productionized an 802.1x MitM

@HyperopticCS @Hyperoptic Can you check messages please? Are you saying you can’t solve bad connection to overseas websites unless I switch ISP?