Hyperoptic Outage Report in Hackney, Greater London, England
Why is my Hyperoptic service not working?
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Hackney come from postal codes E8 and N1 .
Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
Problems in the last 24 hours in Hackney, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Hackney, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
- Internet (70%)
- Wi-fi (14%)
- Total Blackout (13%)
- E-mail (2%)
- Phone (1%)
Live Outage Map Near Hackney, England
The most recent Hyperoptic outage reports came from the following cities: London, Southwark, Ilford, Newham, Poplar, Croydon, Tower Hamlets, Hackney, Kensington, City of London, Camden Town, City of Westminster, and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Total Blackout | 11 hours ago |
|
London
|
Internet | 11 hours ago |
|
Southwark
|
Internet | 12 hours ago |
|
London
|
Wi-fi | 12 hours ago |
|
Ilford
|
Total Blackout | 12 hours ago |
|
London
|
Internet | 12 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Hackney, England
Latest outage, problems and issue reports in Hackney and nearby locations:
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Alex Pasfield (@The_Stockboy) reported from London, England@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
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Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England@HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!
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Simon Monger, SCMP (He/Him) (@SimonMonger) reported from Poplar, England@Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...
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Helmut Pflueger (@helmutpflueger) reported from Kingston upon Thames, England@Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?
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Pete 🏳️🌈 🇨🇦 🇬🇧 🇪🇺 (@FinallyCanuck) reported from Bromley, England@JamesLeeC @Hyperoptic Wow. This is actually the first of heard of bad service from them. They must be better at hiding than most.
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LUCA (@Gianluca_Leo) reported from Barnet, England@turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst
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Kalpitha Reddy (@kalpitha_reddy) reported from Poplar, England@Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.
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Stamford Hill Estate (@FOSHgardens) reported from Hackney, EnglandLooking forward to a message from @HyperopticCS. We were told that our service would start w/c 16 April. Can we have an update as that didn’t happen.@Hyperoptic
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Dr Agnes Arnold-Forster (@agnesjuliet) reported from Camberwell, EnglandI can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔
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Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England@Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic
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Pharaoh London Cosmetics UK (@pharaohlondonuk) reported from Stratford, England@Hyperoptic Customer for several years, received outstanding service.
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Gezgin Kiz (@hamidetekin) reported from Stratford, EnglandOur internet is not working at least for an hour! Can you provide an update @Hyperoptic
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Steve Race (@steve_race) reported from Islington, England@vmrampulla @virginmedia @Hyperoptic Sadly had hyperoptic in my old flat, which was great and neither they nor G-Network are yet available on my street 🙄🙄🙄
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ON🚀 (@heyoncar) reported from Romford, England@Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet
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Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England@HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.
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Fursecroft (@Fursecroft) reported from Paddington, England@Hyperoptic service is intermittent in the w1h 5lf area
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Alex Pasfield (@The_Stockboy) reported from London, England@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
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WhyIsItBuzzing (@BuzzingWhy) reported from Richmond, EnglandJust so we’re clear though I literally spent over 100 hours trying to download it because the Bt WiFi hotspot is awful and @Hyperoptic can’t seem to install my wifi despite it all being installed in my building... I know it’s a #FirstWorldProblem by try a pandemic with no WiFi...
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Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England@HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Vanessa (@vanessalucyh) reported@virginmedia our Internet has been off for over 24 hours in RG4 8SP, shocking service! Complete contrast from the excellent service I received for two years from @Hyperoptic 😠
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Abdul Kashim (@A_Kashim) reported@Hyperoptic I feel distressed and aggrieved, I have been mislead on the availability twice. First in June 2021 and now again in April 2022, AFTER being told and confirmed service was available this time. I am broken by this experience, I was very keen on getting full fibre.
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Vivek (@vsriv1) reported@HyperopticCS @HyperopticCS @Hyperoptic No DM needed. Lets discuss in public space, otherwise another "false promise" will be made. Account number: 000000633854 Complaint Nos List: 2172002, 2172374, 2123236, 2175789
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neil balfour (@nabalfour) reported@Hyperoptic they are happy to take your money and provide a second rate service. I now wish that I did not renew my contract with Hyperoptic a sham of an organisation. My advise is do not register with them or open an account. @BritishTelecom where are you?
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Ekin (@eserge01) reported@Hyperoptic Too bad you guys still haven’t come to my area after two years of sending a letter out
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Jacob I Modayil (@ridikewl) reported@Hyperoptic Well my internet is crap Can you fix the connection issues first?
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Nicolas Chinardet (@zefrog) reported@HyperopticCS @Hyperoptic I finally talked to someone after waiting 50min! All this because of maintenance work in the building that clearly wasn't checked properly despite having been marked as completed. I know other residents who have the same issue... Not impressed, I have to say :/
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Vivek (@vsriv1) reported@HyperopticCS @HyperopticCS @Hyperoptic No DM needed. Let's discuss in public space, otherwise another "false promise" will be made. Account number: 000000633854 Complaint Nos List: 2172002, 2172374, 2123236, 2175789
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rupesh.eth (@rupechat) reported@Hyperoptic @HyperopticCS @HyperopticBuild 5 weeks down now and no mobile broadband either - just absurd really. Direct debit still being taken.
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Daniel Moore (@ILDannyMoore) reportedThanks for a terrible experience, @Hyperoptic! 1) Got notified our building was connected 2) Booked a pre-install, he didn't show up 3) Couldn't book an install because of an error 4) Opened a ticket, took weeks to resolve 5) My order was cancelled, "building not connected".