Hyperoptic

Hyperoptic Outage Report in Lewisham, Greater London, England

No problems detected

If you are having issues, please submit a report below.

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Lewisham, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Lewisham, Greater London, England 06/02/2025 21:10

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (70%)

    Internet (70%)

  2. Total Blackout (16%)

    Total Blackout (16%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. E-mail (3%)

    E-mail (3%)

Live Outage Map Near Lewisham, Greater London, England

The most recent Hyperoptic outage reports came from the following cities: London, Wandsworth, Wood Green, Southwark, Croydon, Hackney, Thamesmead, Harringay, Wembley, Poplar, Islington, Edmonton, Tower Hamlets, Tottenham and Bermondsey.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomWandsworth Internet
United KingdomWandsworth Internet
United KingdomWood Green Internet
United KingdomSouthwark Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Lewisham, England

Latest outage, problems and issue reports in Lewisham and nearby locations:

  • steve_race Steve Race (@steve_race) reported from Islington, England

    @vmrampulla @virginmedia @Hyperoptic Sadly had hyperoptic in my old flat, which was great and neither they nor G-Network are yet available on my street 🙄🙄🙄

  • caspararemi • C A S P A R • (@caspararemi) reported from Lambeth, England

    @jameelamini It doesn’t help you but my guilting has just been hooked up to Hyperoptic and I am ✨excited✨

  • SimonMonger Simon Monger, SCMP (He/Him) (@SimonMonger) reported from Poplar, England

    @Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...

  • FOSHgardens Stamford Hill Estate (@FOSHgardens) reported from Hackney, England

    Looking forward to a message from @HyperopticCS. We were told that our service would start w/c 16 April. Can we have an update as that didn’t happen.@Hyperoptic

  • TheDenisORegan Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic

  • TheDenisORegan Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.

  • pharaohlondonuk Pharaoh London Cosmetics UK (@pharaohlondonuk) reported from Stratford, England

    @Hyperoptic Customer for several years, received outstanding service.

  • TheDenisORegan Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic

  • The_Stockboy Alex Pasfield (@The_Stockboy) reported from London, England

    @Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?

  • heyoncar ON🚀 (@heyoncar) reported from Romford, England

    @Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet

  • hamidetekin Gezgin Kiz (@hamidetekin) reported from Stratford, England

    Our internet is not working at least for an hour! Can you provide an update @Hyperoptic

  • FOSHgardens Stamford Hill Estate (@FOSHgardens) reported from Hackney, England

    @SamPallis @Hyperoptic They’ve said they’ll call but nothing yet. We don’t know how many residents have signed up but it was pushed heavily via direct mail. We need to know what they mean by suspended. @Hyperoptic have covered the estate in wires so they must either use them or take them down.

  • kalpitha_reddy Kalpitha Reddy (@kalpitha_reddy) reported from Poplar, England

    @Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.

  • Fursecroft Fursecroft (@Fursecroft) reported from Paddington, England

    @Hyperoptic service is intermittent in the w1h 5lf area

  • agnesjuliet Dr Agnes Arnold-Forster (@agnesjuliet) reported from Camberwell, England

    I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔

  • The_Stockboy Alex Pasfield (@The_Stockboy) reported from London, England

    @gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.

  • hamidetekin Gezgin Kiz (@hamidetekin) reported from Stratford, England

    @JustAnAntiDepp1 @Hyperoptic No, still not working for me

  • TheDenisORegan Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!

  • FinallyCanuck Pete 🏳️‍🌈 🇨🇦 🇬🇧 🇪🇺 (@FinallyCanuck) reported from Bromley, England

    @JamesLeeC @Hyperoptic Wow. This is actually the first of heard of bad service from them. They must be better at hiding than most.

  • FOSHgardens Stamford Hill Estate (@FOSHgardens) reported from Hackney, England

    From @Hyperoptic “At this moment we cannot take installation orders on this site. While the system showed it as a live site (and it will be) it showed it prematurely. We will have to mark this site down, as we cannot finish the installation of service.”

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • ingotism69 LG (@ingotism69) reported

    @HyperopticCS …counts down to 1…only to go back to 15 again. E-mail…automatic response with commitment to reply by close of next business day. What kind of customer service is this.#Hyperoptic @HyperopticCS

  • the_perfexp SanKay Exposures (@the_perfexp) reported

    @Hyperoptic Can you tone down the marketing and focus on fixing your constant internet issues, we go for days without internet and your support take days to reply

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @Chev1738 @Hyperoptic @Ofcom Please accept our apologies for the connection loss in your area, Chev. We cannot begin to think how much inconvenience has been caused by it. We'll have a team on-site 1st thing in the morning on Monday to attend to the fault and we won't stop until service has been reactivated.

  • rachelous Rachel Clarkson (@rachelous) reported

    @HyperopticCS @Hyperoptic @HyperopticCEO Terrible service from completely disinterested, impotent staff. A completely broken business model. Please contact me to fix my 2-week zero internet issue immediately. Absolute joke. #amateur #hyperoptic

  • D3dp0ny1 D3@dp0ny 🇺🇦 (@D3dp0ny1) reported

    @Hyperoptic @HyperopticCS four weeks outage YOU ARE SH1T

  • lucydarling73 Lucy Darling (@lucydarling73) reported

    @Hyperoptic Just imagine if you gave a damn that customers are paying and you ain’t delivering! 🙄

  • QuestAndy SoloQuestAndy (@QuestAndy) reported

    @Velocicrap @HyperopticCS Been an outage in my building for over 4 hours now. Called for an update and the engineer hasn't even arrived yet!!! @Hyperoptic

  • Stephen__Dunne Stephen Dunne (@Stephen__Dunne) reported

    @ingotism69 @NTulswani @HyperopticCS I'm loving the ticket portal at Hyperoptic. My fault report for the initial outage report is flagged as "Solved". No it's not !! Every follow-up, "Solved" Nope, they're not either. New speak at its finest. If you can't fix the problem, redefine what the problem is !!

  • GillesOhana Gilles D Ohana (@GillesOhana) reported

    I am super disappointed by the customer service of WiFi provider @Hyperoptic in London. The WiFi service from @Hyperoptic has been down for four days and they don’t bother sending an engineer to fix the simple issue. What a bad customer service you have - TERRIBLE

  • Googlana Michele Castellana (@Googlana) reported

    @Hyperoptic #outage in Canary Wharf since this early morning. Any update on when it will be fixed? I am #WFH and I have #nointernet