Hyperoptic

Hyperoptic Outage Report in Bromley, Greater London, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Bromley, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Bromley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Bromley, Greater London, England 12/30/2025 18:25

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (3%)

    E-mail (3%)

Live Outage Map Near Bromley, Greater London, England

The most recent Hyperoptic outage reports came from the following cities: Hampstead, Waltham Forest, Newham, London, Islington, Ilford, Wandsworth, Kensington, Southwark, City of Westminster, Hackney, Poplar, Camden Town, Greater London and Dagenham.

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City Problem Type Report Time
United KingdomHampstead Total Blackout
United KingdomWaltham Forest Internet
United KingdomNewham Total Blackout
United KingdomLondon Internet
United KingdomLondon E-mail
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Bromley, England

Latest outage, problems and issue reports in Bromley and nearby locations:

  • chawlakapali Kapali (@chawlakapali) reported from London, England

    @HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic

  • heyoncar ON🚀 (@heyoncar) reported from Romford, England

    @Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet

  • kalpitha_reddy Kalpitha Reddy (@kalpitha_reddy) reported from Poplar, England

    @Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.

  • The_Stockboy Alex Pasfield (@The_Stockboy) reported from London, England

    @Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?

  • SpeakerWarren Warren King (@SpeakerWarren) reported from Stratford, England

    Will never use @Hyperoptic again

  • erossiniuk Henry (@erossiniuk) reported from Wandsworth, England

    @Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?

  • SimonMonger Simon Monger, SCMP (He/Him) (@SimonMonger) reported from Poplar, England

    @Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...

  • The_Stockboy Alex Pasfield (@The_Stockboy) reported from London, England

    @gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.

  • GaborPfalzer Gabor (@GaborPfalzer) reported from Kensington, England

    @BigupJeff @virginmedia Yeah, unfortunately. We are okay with the service, that’s why we kept it in the new one, but the customer service is a joke. Had @Hyperoptic once, was absolutely brilliant. Too bad it’s rarely available.

  • erossiniuk Henry (@erossiniuk) reported from Wandsworth, England

    @Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?

  • lizardUnicorn Nuclear Summer (@lizardUnicorn) reported from London, England

    @Hyperoptic filled in a form online, but never submitted it because I wanted to check if I can get out of my current contract with BT. Now I'm getting bombarded with sales call from your team. WtAF?

  • agnesjuliet Dr Agnes Arnold-Forster (@agnesjuliet) reported from Camberwell, England

    I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔

  • chawlakapali Kapali (@chawlakapali) reported from London, England

    @Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.

  • erossiniuk Henry (@erossiniuk) reported from Wandsworth, England

    @Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling

  • hamidetekin Gezgin Kiz (@hamidetekin) reported from Stratford, England

    @JustAnAntiDepp1 @Hyperoptic No, still not working for me

  • Fursecroft Fursecroft (@Fursecroft) reported from Paddington, England

    @Hyperoptic service is intermittent in the w1h 5lf area

  • pharaohlondonuk Pharaoh London Cosmetics UK (@pharaohlondonuk) reported from Stratford, England

    @Hyperoptic Customer for several years, received outstanding service.

  • AlexRM Alex (@AlexRM) reported from Camberwell, England

    Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…

  • hamidetekin Gezgin Kiz (@hamidetekin) reported from Stratford, England

    Our internet is not working at least for an hour! Can you provide an update @Hyperoptic

  • dan_soe Dania (@dan_soe) reported from Worcester Park, England

    Hello @Hyperoptic our WiFi is still not working. I'm in Farnham GU9. Please can you update what's the current status. Thanks

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • KFatima27 Kiran Fatima (@KFatima27) reported

    @Hyperoptic When can we expect the outage to be be fixed in the RM13 9GQ Rainham Area. No connection since yesterday morning

  • Ballsy___ Ballsy (@Ballsy___) reported

    Day 38 since @Hyperoptic installed my modem. Still no service, no explanation and no forecast on when I will receive my service. Yet they are still advertising in my building. Stay tuned for daily updates until I have internet again.

  • Ballsy___ Ballsy (@Ballsy___) reported

    @Hyperoptic 5 Weeks since you installed my modem and still no service. Over 20 emails, countless phone calls and no real response. Ive been waiting at least 3 weeks for your area delivery manager to reply to an email. Why advertise a service if you can’t offer it. Abysmal.

  • JediLunchBox JediLuchBox (@JediLunchBox) reported

    @Ballsy___ @Hyperoptic And don’t forget to press them for a credit for loss of service.

  • evanuba evanuba 🐟 (@evanuba) reported

    @Hyperoptic Suspicious emails on your network. You did a deal with @lb_southwark when Peter John was leader to install your cables on their property. Today I received a letter from the repairs man at housing office who kindly acknowledged receipt of a letter I sent to the elected TMO.

  • GeoffCowan8 Geoff Cowan (@GeoffCowan8) reported

    @Hyperoptic But in 2022, i am still 23 days without my service now! Tweet that!

  • anitaponton Anita Ponton (@anitaponton) reported

    @Hyperoptic why is it impossible to get connected to your service? Been waiting for weeks

  • Janebcd Jane Doy MBPsS (@Janebcd) reported

    @Hyperoptic My internet has been making lots of strange noises today and now it’s not working. I’m in the SW1P area code. Please check it out, thanks.

  • PreciTheDog Preci (@PreciTheDog) reported

    @Thafnine @virginmedia ikr, as soon as hyperoptic start getting out of London I'm gonna be on that **** immediately

  • ponyiron pony iron (@ponyiron) reported

    @HyperopticCS You don't care about your customers even they work from home. So I never recommend hyperoptic to anyone.