Hyperoptic Outage Report in Romford, Greater London, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Romford, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Romford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (73%)
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Total Blackout (16%)
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Wi-fi (8%)
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E-mail (3%)
Live Outage Map Near Romford, Greater London, England
The most recent Hyperoptic outage reports came from the following cities: Southwark, London, Hackney, Poplar, Dagenham and Bromley.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| Hackney |
Internet | |
| London |
Total Blackout | |
| Hackney |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Romford, England
Latest outage, problems and issue reports in Romford and nearby locations:
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Stamford Hill Estate
(@FOSHgardens) reported
from
Hackney, England
Looking forward to a message from @HyperopticCS. We were told that our service would start w/c 16 April. Can we have an update as that didn’t happen.@Hyperoptic
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Stamford Hill Estate
(@FOSHgardens) reported
from
Hackney, England
@SamPallis @Hyperoptic They’ve said they’ll call but nothing yet. We don’t know how many residents have signed up but it was pushed heavily via direct mail. We need to know what they mean by suspended. @Hyperoptic have covered the estate in wires so they must either use them or take them down.
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Pete 🏳️🌈 🇨🇦 🇬🇧 🇪🇺
(@FinallyCanuck) reported
from
Bromley, England
@JamesLeeC @Hyperoptic Wow. This is actually the first of heard of bad service from them. They must be better at hiding than most.
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Alex
(@AlexRM) reported
from
Camberwell, England
Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…
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Stamford Hill Estate
(@FOSHgardens) reported
from
Hackney, England
From @Hyperoptic “At this moment we cannot take installation orders on this site. While the system showed it as a live site (and it will be) it showed it prematurely. We will have to mark this site down, as we cannot finish the installation of service.”
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Kapali
(@chawlakapali) reported
from
London, England
@Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
@JustAnAntiDepp1 @Hyperoptic No, still not working for me
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ON🚀
(@heyoncar) reported
from
Romford, England
@Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
Our internet is not working at least for an hour! Can you provide an update @Hyperoptic
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Simon Monger, SCMP (He/Him)
(@SimonMonger) reported
from
Poplar, England
@Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...
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Nuclear Summer
(@lizardUnicorn) reported
from
London, England
@Hyperoptic filled in a form online, but never submitted it because I wanted to check if I can get out of my current contract with BT. Now I'm getting bombarded with sales call from your team. WtAF?
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
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Kalpitha Reddy
(@kalpitha_reddy) reported
from
Poplar, England
@Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.
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Warren King
(@SpeakerWarren) reported
from
Stratford, England
Will never use @Hyperoptic again
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Pharaoh London Cosmetics UK
(@pharaohlondonuk) reported
from
Stratford, England
@Hyperoptic Customer for several years, received outstanding service.
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Dr Agnes Arnold-Forster
(@agnesjuliet) reported
from
Camberwell, England
I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔
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Mark Kelly
(@GlueWhichBinds) reported
from
Walthamstow, England
@jeffsprogress @virginmedia @Hyperoptic I was with Hyperoptic for 4 years, not a single outage I can recall. Swapped to Virgin Media last autumn because they offered a cheaper and better deal. Had nothing but problems since. And now they have the temerity to hike the bills. When I can swap back to Hyperoptic, I will.
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Kapali
(@chawlakapali) reported
from
London, England
@HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Kunle Daniel Osinaike
(@HlthCarePro) reported
@Hyperoptic Why ask thatbi sent a private message if you had no intention of helping.Yours is the only company that provides ZERO help for when broadband goes down.I can no longer work from home as my mobile allowance is finished. Yours is truly a shockingly bad company.
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JitanEDM
(@JitanEDM) reported
I’m told 24/7 support, then when I ask about it they say “the team involved in the support needed doesn’t work 24/7” then why the hell are you advertising 24/7 support. @Hyperoptic @ASA_UK #Misleading #NoSupport #KillMeNow
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Valentino
(@Valentino0555) reported
@Hyperoptic it’s been over 24hours and still not fixed! I’m seriously considering already leaving your company due to this poor customer service. You stated someone has come but not gained access?! There was onsite builder and site management. I work from home 😤
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Norman Lockley
(@NormanLockley) reported
Hey, @HyperopticCS I submitted a support query through my account on the Hyperoptic website over 2 weeks ago. No response/acknowledgement. Has that support channel been closed?
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JitanEDM
(@JitanEDM) reported
At this point I’m considering just signing up to @virginmedia will probably get it installed faster than @Hyperoptic will fix my internet.
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Sean Magennis
(@aonghusa87) reported
Why is @virginmedia so **** tho? @Hyperoptic on the same NTL infrastructure is wildly better for less money and they actually give you an upload speed!
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Ellis Crawford
(@DrEllisCrawford) reported
I'm off to Cambridge for work but our bathroom is still without water. @Hyperoptic and their contractor, Pioneer, seem more interested in arguing over whose fault it is, and that I refer to that correctly, rather than fixing the issue. Having to arrange all call outs myself.
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Arun
(@dicearunks) reported
@Hyperoptic ,such a terrible service ,its been 8days that no internet at my home I have been told it will take only 5mns to transfer existing hyperoptic connection to mine on 15- Sep no connection yet! I made 12 calls to your support but no help !
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JitanEDM
(@JitanEDM) reported
@HyperopticCS @Hyperoptic @virginmedia All while I am getting 0 service!! And have just been billed!!
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HyperopticCS
(@HyperopticCS) reported
@RadioSte94 @Hyperoptic We are so sorry to hear of this long of a wait and we can only imagine how frustrating it must be. We would love to assist from our end and we have replied to your DM as we need some details to access your account and help, so please check it out when you can!