Hyperoptic Outage Report in Romford, Greater London, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Romford, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Romford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (74%)
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Wi-fi (13%)
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Total Blackout (11%)
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E-mail (1%)
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TV (1%)
Live Outage Map Near Romford, Greater London, England
The most recent Hyperoptic outage reports came from the following cities: London, Newham, Barking, Hackney, City of London, Tower Hamlets, Poplar and Waltham Forest.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Newham |
Internet | |
| London |
Internet | |
| Barking |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Romford, England
Latest outage, problems and issue reports in Romford and nearby locations:
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
@JustAnAntiDepp1 @Hyperoptic No, still not working for me
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
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Kapali
(@chawlakapali) reported
from
London, England
@Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.
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Warren King
(@SpeakerWarren) reported
from
Stratford, England
Will never use @Hyperoptic again
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Alex
(@AlexRM) reported
from
Camberwell, England
Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…
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Stamford Hill Estate
(@FOSHgardens) reported
from
Hackney, England
@SamPallis @Hyperoptic They’ve said they’ll call but nothing yet. We don’t know how many residents have signed up but it was pushed heavily via direct mail. We need to know what they mean by suspended. @Hyperoptic have covered the estate in wires so they must either use them or take them down.
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Stamford Hill Estate
(@FOSHgardens) reported
from
Hackney, England
From @Hyperoptic “At this moment we cannot take installation orders on this site. While the system showed it as a live site (and it will be) it showed it prematurely. We will have to mark this site down, as we cannot finish the installation of service.”
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Kalpitha Reddy
(@kalpitha_reddy) reported
from
Poplar, England
@Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.
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Kapali
(@chawlakapali) reported
from
London, England
@HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic
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Pete 🏳️🌈 🇨🇦 🇬🇧 🇪🇺
(@FinallyCanuck) reported
from
Bromley, England
@JamesLeeC @Hyperoptic Wow. This is actually the first of heard of bad service from them. They must be better at hiding than most.
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
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Nuclear Summer
(@lizardUnicorn) reported
from
London, England
@Hyperoptic filled in a form online, but never submitted it because I wanted to check if I can get out of my current contract with BT. Now I'm getting bombarded with sales call from your team. WtAF?
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Simon Monger, SCMP (He/Him)
(@SimonMonger) reported
from
Poplar, England
@Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...
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Dr Agnes Arnold-Forster
(@agnesjuliet) reported
from
Camberwell, England
I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔
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Stamford Hill Estate
(@FOSHgardens) reported
from
Hackney, England
Looking forward to a message from @HyperopticCS. We were told that our service would start w/c 16 April. Can we have an update as that didn’t happen.@Hyperoptic
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ON🚀
(@heyoncar) reported
from
Romford, England
@Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet
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Mark Kelly
(@GlueWhichBinds) reported
from
Walthamstow, England
@jeffsprogress @virginmedia @Hyperoptic I was with Hyperoptic for 4 years, not a single outage I can recall. Swapped to Virgin Media last autumn because they offered a cheaper and better deal. Had nothing but problems since. And now they have the temerity to hike the bills. When I can swap back to Hyperoptic, I will.
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Pharaoh London Cosmetics UK
(@pharaohlondonuk) reported
from
Stratford, England
@Hyperoptic Customer for several years, received outstanding service.
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
Our internet is not working at least for an hour! Can you provide an update @Hyperoptic
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Danielle
(@F1Danii) reported
Look forward to the day my Twitter won’t solely be dedicated to trying to get hyperoptic to fix my wifi. @Hyperoptic @HyperopticCS Not sure that day is going to come anytime soon. I should have stuck with @TalkTalk at least they could maintain a quality service.
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TheRealSlimJadey
(@TRealSlimJadey) reported
Day 2 without any upload speed this time. Usually it comes back by the next day but over 24 hours without and still nothing. A known issue for a month and they’ve allowed it to get this far. Day 2 of not being able to work @Hyperoptic @HyperopticCS
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JustGloow
(@JustGloow) reported
@HyperopticCS I haven’t had internet since 7pm today and the same thing happened within two weeks ago and I didn’t have internet for 27 hours hyperoptic fix this!!!!!!
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ST03VEN
(@ST03VEN) reported
@Hyperoptic I’d agree with all of that however your service has failed 4 times in less than 2 years and your MTTR (Mean time to recovery) is not acceptable. From experience it has been between 18 and 36 hours after a connection failure. You need to invest in better network resilience.
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Niall McCann
(@Niall_McCann) reported
Tried to order @Hyperoptic in June: repeat fail. Took them to 25July (+old ISP cut off) to realise need freehold say-so to install (granted 26July) +offer mobile WiFi (never received). Was just asked to "register order interest". In 11days I can rejoin old ISP as new customer
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MOFLAS BEATS
(@MoflasB) reported
@HyperopticCS @Hyperoptic been trying to Contact you by email, calls, live support and no answer for 4 days, I have been almost 4 days with no wifi and i still couldnt reach you for a solution, I also tried DMing you on Twitter and nothing... this service is horrible
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georgiana
(@georgia36425015) reported
internet outage for 4 days ( since Saturday 13/08) at Basque Court, SE16. No ETA yet. 100 people with no internet in this day and age. As we work from home it is having an impact on our livelihoods. I have also not seen the Hyperoptic van on site at all #hyperoptic #hyperopticCS
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Usman
(@usman015) reported
@Hyperoptic Now up to 17 days with no internet service still no one has called to explain the problem or how this is going to get resolved!!!!!
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Gerard Stryker
(@GerardStryker) reported
@TRealSlimJadey @Hyperoptic @Hyperoptic an absolute disgrace. You’s should be ashamed of yourselfs…Not only costing jade income but also making an absolute **** show of yourself’s.
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Nomad
(@nomad_4220) reported
@Hyperoptic Fix upload speeds in glasgow