Hyperoptic Outage Report in Romford, Greater London, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Romford, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Romford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (75%)
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Wi-fi (14%)
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Total Blackout (9%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Romford, Greater London, England
The most recent Hyperoptic outage reports came from the following cities: London, Southwark, Hackney, Newham, Barking, City of London, Tower Hamlets, Poplar and Waltham Forest.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| Southwark |
Wi-fi | |
| London |
Internet | |
| Hackney |
Total Blackout | |
| Hackney |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Romford, England
Latest outage, problems and issue reports in Romford and nearby locations:
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Kapali
(@chawlakapali) reported
from
London, England
@Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
@JustAnAntiDepp1 @Hyperoptic No, still not working for me
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
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Stamford Hill Estate
(@FOSHgardens) reported
from
Hackney, England
From @Hyperoptic “At this moment we cannot take installation orders on this site. While the system showed it as a live site (and it will be) it showed it prematurely. We will have to mark this site down, as we cannot finish the installation of service.”
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Warren King
(@SpeakerWarren) reported
from
Stratford, England
Will never use @Hyperoptic again
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Stamford Hill Estate
(@FOSHgardens) reported
from
Hackney, England
Looking forward to a message from @HyperopticCS. We were told that our service would start w/c 16 April. Can we have an update as that didn’t happen.@Hyperoptic
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Dr Agnes Arnold-Forster
(@agnesjuliet) reported
from
Camberwell, England
I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
Our internet is not working at least for an hour! Can you provide an update @Hyperoptic
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Kapali
(@chawlakapali) reported
from
London, England
@HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic
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Nuclear Summer
(@lizardUnicorn) reported
from
London, England
@Hyperoptic filled in a form online, but never submitted it because I wanted to check if I can get out of my current contract with BT. Now I'm getting bombarded with sales call from your team. WtAF?
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ON🚀
(@heyoncar) reported
from
Romford, England
@Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet
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Simon Monger, SCMP (He/Him)
(@SimonMonger) reported
from
Poplar, England
@Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...
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Kalpitha Reddy
(@kalpitha_reddy) reported
from
Poplar, England
@Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.
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Stamford Hill Estate
(@FOSHgardens) reported
from
Hackney, England
@SamPallis @Hyperoptic They’ve said they’ll call but nothing yet. We don’t know how many residents have signed up but it was pushed heavily via direct mail. We need to know what they mean by suspended. @Hyperoptic have covered the estate in wires so they must either use them or take them down.
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Pharaoh London Cosmetics UK
(@pharaohlondonuk) reported
from
Stratford, England
@Hyperoptic Customer for several years, received outstanding service.
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Alex
(@AlexRM) reported
from
Camberwell, England
Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…
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Pete 🏳️🌈 🇨🇦 🇬🇧 🇪🇺
(@FinallyCanuck) reported
from
Bromley, England
@JamesLeeC @Hyperoptic Wow. This is actually the first of heard of bad service from them. They must be better at hiding than most.
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Mark Kelly
(@GlueWhichBinds) reported
from
Walthamstow, England
@jeffsprogress @virginmedia @Hyperoptic I was with Hyperoptic for 4 years, not a single outage I can recall. Swapped to Virgin Media last autumn because they offered a cheaper and better deal. Had nothing but problems since. And now they have the temerity to hike the bills. When I can swap back to Hyperoptic, I will.
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Muntazir Mahdi
(@Muntazi10527790) reported
No one turned up . Messaged the engineer who confirmed appointment. He does not seem to remember and asked for address. After providing address still waiting for a response. PM to Hyperoptic support on twitter multiple times , no response. Is this how the service should be run?
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Edd Edmondson
(@eddedmondson) reported
Praise be to @Hyperoptic @hyperopticCS - made a support call to activate my new line, got cut off during it but the lovely person still got it all sorted. Couldn't say thanks unfortunately! Nice simple fast internet!
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Jhan Jhan
(@Janet4tlc) reported
@Hyperoptic why do your advisors talk over customers, I have been waiting over 6 weeks for connection, my assignments are late as I have no connection and all I asked was for you to send a wayleave damn @IslingtonBC @NHGhousing suppose to be easy sort it out #notrocketscience
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DEMIGOD_ROB
(@DEMIGOD_ROB) reported
@Hyperoptic Hi, hyperoptic internet is down again in the N7 area. This is the 4th time in 6 weeks. Can I please get an update on what the problem is and when this will be resolved? These outages seem to be occurring on a weekly basis
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Sam Furniss
(@samuelfurniss) reported
@Hyperoptic can we get an actual update of what is happening with the service in SM4? Been out since Sunday morning!
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Michael
(@lfc_mm79) reported
@Hyperoptic hello the connection to the broadband has been down for over 2 hours. Se16 area
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HyperopticCS
(@HyperopticCS) reported
@Uklawyer123 @freetoswitch @Hyperoptic 1/2 While we'd love to help, in our T&C we state that we guarantee service at the address where the account is opened. We can't guarantee that we can provide our services at other addresses in case you decide to move during the commitment period.
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Zzzzzzz
(@abC22595207) reported
@samuelfurniss @Hyperoptic I’m having the same issue :( , in fieldhouse too.
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Muntazir Mahdi
(@Muntazi10527790) reported
@Hyperoptic struggling to get service up an running since beginning of the month. It did work for a few days but then came to a halt a week ago. Called support services multiple times. Promised an appointment for today at 10 am by their engineer. Arranged to be at home for this
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Lee Storey
(@lee_storey) reported
@ashwinkumar05 @HyperopticCS I didn’t get any information from Hyperoptic but, according to a neighbour who spoke to them, an engineer turned up yesterday but they couldn’t get into the network cabinet.