Hyperoptic Outage Report in Tower Hamlets, Greater London, England
Why is my Hyperoptic service not working?
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Tower Hamlets come from postal codes E1 .
Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
Problems in the last 24 hours in Tower Hamlets, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Tower Hamlets, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
- Internet (72%)
- Wi-fi (15%)
- Total Blackout (10%)
- E-mail (2%)
- Phone (1%)
Live Outage Map Near Tower Hamlets, England
The most recent Hyperoptic outage reports came from the following cities: Poplar, Croydon, London, Tower Hamlets, Hackney, Kensington, City of London, Southwark, Camden Town, City of Westminster, Ealing, and Newham.
| City | Problem Type | Report Time |
|---|---|---|
 Poplar
|
Total Blackout | 1 day ago |
|
Croydon
|
Wi-fi | 3 days ago |
|
Poplar
|
Total Blackout | 3 days ago |
|
Poplar
|
Total Blackout | 3 days ago |
|
London
|
Wi-fi | 4 days ago |
|
London
|
Internet | 6 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Hyperoptic Issues Reports Near Tower Hamlets, England
Latest outage, problems and issue reports in Tower Hamlets and nearby locations:
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Henry (@erossiniuk) reported from Wandsworth, England@Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling
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Dr Agnes Arnold-Forster (@agnesjuliet) reported from Camberwell, EnglandI can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔
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Alex Pasfield (@The_Stockboy) reported from London, England@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
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Fursecroft (@Fursecroft) reported from Paddington, England@Hyperoptic service is intermittent in the w1h 5lf area
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Simon Monger, SCMP (He/Him) (@SimonMonger) reported from Poplar, England@Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...
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Kalpitha Reddy (@kalpitha_reddy) reported from Poplar, England@Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.
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LUCA (@Gianluca_Leo) reported from Barnet, England@turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst
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Gezgin Kiz (@hamidetekin) reported from Stratford, EnglandOur internet is not working at least for an hour! Can you provide an update @Hyperoptic
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Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported from Harrow Weald, England@Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.
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Gezgin Kiz (@hamidetekin) reported from Stratford, England@JustAnAntiDepp1 @Hyperoptic No, still not working for me
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aeris daddy (@thekuntz69) reported from Barnet, EnglandAny news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.
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aeris daddy (@thekuntz69) reported from Barnet, EnglandSo @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.
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Alex Pasfield (@The_Stockboy) reported from London, England@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
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ON🚀 (@heyoncar) reported from Romford, England@Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet
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Alex (@AlexRM) reported from Camberwell, EnglandHey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…
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aeris daddy (@thekuntz69) reported from Barnet, EnglandAnd of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.
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aeris daddy (@thekuntz69) reported from Barnet, EnglandSo will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.
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Veracious Rex ✊🏾 🇧🇧 Smiley 🟠⛅ (@SonOfCarl) reported from Harrow Weald, EnglandHyperopic is down. Circa 11pm. Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic
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Kapali (@chawlakapali) reported from London, England@Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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سارة عثمان (@Sarah_Othmann) reported@Hyperoptic get the service back, NOW 😡😭
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awoffinden (@awoffinden) reported@Hyperoptic Really slow service at N5 1FN for the past 4 months. Currently at 55Mbps. Especially bad when just connecting to a website.
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Evadne W. (@evadne) reportedViewed many developments. I would value working Hyperoptic service at £100k premium. Think about how expensive it is to provision 1Gbps microwave internet or leased line over the lifetime of the house.
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GhostCo | Grapic Designer 💥 (@GhostCo_) reportedanyone using hyperoptic, or anyone know anything about wifi. need help asap
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Kieran McIlwain 🚟 (@kjmci) reported@watchinharrison Is Hyperoptic your ISP? They're having issues with Apple services.
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amar srivastava (@amarksri_mca) reported@Hyperoptic @HyperopticCS What is happening team , no response on multiple customer requests of Internet service down from 24 hours? Do you solve it or we need to look for options. #Basingstoke
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Jono (@JONO_SMASH) reported@HyperopticCS Hi, I’ve the same issue here. 3 different devices, when I’m signed into my personal VPN, Apple Music works. Or tethering through 5G it works. Not through Hyperoptic. Hope you can resolve soon. Thanks
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ARNAV (@arnavkapoor) reported@Hyperoptic Hi, is there an outage impacting only Apple App Store ?
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Stephanie Baker (@Kyrina) reported@HyperopticCS @Hyperoptic Thank you. I can respect that. I’m just impatient. But also am stuck with poor temporary options for now.
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Usman (@usm14n) reported@AmirMateen2 Stand up against wrong, doesn't matter even it is IK, we will support you. Do disrespect most hyperoptic behaviour can be found in media people. Saleem Safi Sb every day can be seen with a different lunch/dinner party these days. Who will say Safi is impartial?