Hyperoptic Outage Report in Tower Hamlets, Greater London, England
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The latest reports from users having issues in Tower Hamlets come from postal codes E14.
Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Tower Hamlets, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Tower Hamlets and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (74%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Tower Hamlets, Greater London, England
The most recent Hyperoptic outage reports came from the following cities: London, Hackney, Ealing, Southwark, Newham, Barking, City of London, Tower Hamlets, Poplar, Croydon, Greater London, City of Westminster, Hampstead and Waltham Forest.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hackney |
Total Blackout | |
| Ealing |
Internet | |
| Hackney |
Internet | |
| London |
Internet | |
| Southwark |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Hyperoptic Issues Reports Near Tower Hamlets, England
Latest outage, problems and issue reports in Tower Hamlets and nearby locations:
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic
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LUCA
(@Gianluca_Leo) reported
from
Barnet, England
@turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst
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LUCA
(@Gianluca_Leo) reported
from
Barnet, England
FYI, never use @Hyperoptic
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.
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Son of Carl 🇧🇧🇯🇲✊🏾💙
(@SOCYearwood) reported
from
Harrow Weald, England
@Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.
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Kalpitha Reddy
(@kalpitha_reddy) reported
from
Poplar, England
@Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.
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Veracious Rex ✊🏾 🇧🇧 Smiley 🟠⛅
(@SonOfCarl) reported
from
Harrow Weald, England
Hyperopic is down. Circa 11pm. Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic
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Fursecroft
(@Fursecroft) reported
from
Paddington, England
@Hyperoptic service is intermittent in the w1h 5lf area
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Dr Agnes Arnold-Forster
(@agnesjuliet) reported
from
Camberwell, England
I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
@JustAnAntiDepp1 @Hyperoptic No, still not working for me
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Simon Monger, SCMP (He/Him)
(@SimonMonger) reported
from
Poplar, England
@Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
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ON🚀
(@heyoncar) reported
from
Romford, England
@Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.
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Alex
(@AlexRM) reported
from
Camberwell, England
Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…
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Pharaoh London Cosmetics UK
(@pharaohlondonuk) reported
from
Stratford, England
@Hyperoptic Customer for several years, received outstanding service.
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
Our internet is not working at least for an hour! Can you provide an update @Hyperoptic
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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HyperopticCS
(@HyperopticCS) reported
@Cotteyroo @Hyperoptic Hey, we're sorry for the late response. The outage has been resolved. We apologize for any inconvenience caused by it, we'll do all we can to prevent this from happening in future. Thanks for your patience.
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Martin 马丁 Holterman
(@Martinned81) reported
But never mind, my broadband at the new flat now worked, and that's all I really care about. @Hyperoptic can sort out everything else without me.
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Yeptch
(@yeptch) reported
@Hyperoptic hi, my internet has been down since 7pm last night. Really need it to be up and running again this morning for work!
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Megha Varma
(@Megz612) reported
@Hyperoptic With no internet connection bland unless you call and complain(which takes over an hour to get through) you won’t be given an update on the service
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Ahmed Hafez
(@ahmed__haffez) reported
@Hyperoptic complete scam. No internet even though you get charged no costumer support even if I stay on phone for hours. No live chat. No contact at all.
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Martin 马丁 Holterman
(@Martinned81) reported
At some point an engineer arrived to set up the physical infrastructure at my new flat. Very nice and competent. But he was here for 3 hours, and he spent most of that time on the phone with a @Hyperoptic call centre trying to get a signal through the cable he'd just put in.
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Graeme
(@graemebrown86) reported
@LGSTFU22 @HyperopticCS Point proven then I don't know how they get it to each property but clearly a wider issue despite them denying it. DO YOU UNDERSTAND @Hyperoptic ? Where's the Glasgow engineer? Get them to my block to prove I'm right!
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Mike
(@Mike_in_Manc) reported
@Dafydd_62 So it's basically Sky broadband, I'm with hyperoptic , when my building was refurbed they built it in, only one major problem in 5 years and sorted within a couple of days!
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Realist
(@ManUnited0731) reported
@Hyperoptic Hi, I am unable to connect hyperoptic wifi to new LG smart TV. I've got the TV changed twice but this issue is with broadband as TV is able to connect to mobile hotspot and BT/sky wifi connections but not hyperoptic. Plz help or terminate my contract.
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Someone Somewhere
(@mycatlovesyous) reported
.@Hyperoptic Connection in London has been down and your chat facility is not working. Update please!