Hyperoptic

Hyperoptic Outage Report in Tower Hamlets, Greater London, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Tower Hamlets, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Tower Hamlets and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Tower Hamlets, Greater London, England 11/26/2025 19:35

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Total Blackout (13%)

    Total Blackout (13%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. E-mail (2%)

    E-mail (2%)

Live Outage Map Near Tower Hamlets, Greater London, England

The most recent Hyperoptic outage reports came from the following cities: London, Wandsworth, Kensington, Wembley, Southwark, City of Westminster, Hackney, Poplar, Camden Town, Greater London, Dagenham, Islington and Hammersmith.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomWandsworth Internet
United KingdomLondon Wi-fi
United KingdomWandsworth Internet
United KingdomKensington Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Tower Hamlets, England

Latest outage, problems and issue reports in Tower Hamlets and nearby locations:

  • kalpitha_reddy Kalpitha Reddy (@kalpitha_reddy) reported from Poplar, England

    @Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.

  • The_Stockboy Alex Pasfield (@The_Stockboy) reported from London, England

    @gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.

  • SOCYearwood Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported from Harrow Weald, England

    Very happy to see @OpenreachHelp and @HyperopticCS co-operating last night in Harrow to try and restore service. They would have succeeded were it not for Network Homes not providing staff to open the required wiring cupboard. Here's hoping they sort it out this AM. #Hyperoptic

  • TheDenisORegan Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!

  • The_Stockboy Alex Pasfield (@The_Stockboy) reported from London, England

    @Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?

  • helmutpflueger Helmut Pflueger (@helmutpflueger) reported from Kingston upon Thames, England

    @Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?

  • Gianluca_Leo LUCA (@Gianluca_Leo) reported from Barnet, England

    @turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst

  • TheDenisORegan Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic

  • TheDenisORegan Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.

  • Gianluca_Leo LUCA (@Gianluca_Leo) reported from Barnet, England

    FYI, never use @Hyperoptic

  • heyoncar ON🚀 (@heyoncar) reported from Romford, England

    @Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet

  • SOCYearwood Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported from Harrow Weald, England

    A repair team working on behalf of @networkhomesuk may have disrupted the physical connection for @Hyperoptic at Templar House, Harrow. @HyperopticCS have contacted Network Homes to gain access to restore access but the repairs team has gone home for the evening and will

  • steve_race Steve Race (@steve_race) reported from Islington, England

    @vmrampulla @virginmedia @Hyperoptic Sadly had hyperoptic in my old flat, which was great and neither they nor G-Network are yet available on my street 🙄🙄🙄

  • SOCYearwood Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported from Harrow Weald, England

    @Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.

  • TheDenisORegan Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic

  • pharaohlondonuk Pharaoh London Cosmetics UK (@pharaohlondonuk) reported from Stratford, England

    @Hyperoptic Customer for several years, received outstanding service.

  • agnesjuliet Dr Agnes Arnold-Forster (@agnesjuliet) reported from Camberwell, England

    I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔

  • SimonMonger Simon Monger, SCMP (He/Him) (@SimonMonger) reported from Poplar, England

    @Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...

  • Fursecroft Fursecroft (@Fursecroft) reported from Paddington, England

    @Hyperoptic service is intermittent in the w1h 5lf area

  • SOCYearwood Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported from Harrow Weald, England

    @HyperopticCS My @Hyperoptic WiFi has just stopped working and my ability to work from home has been severed. I understand you have problems but when are you going to make any announcements or provide updates

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • essam19891 abdulaziz (@essam19891) reported

    @Hyperoptic Three weeks ago, the internet was down, and we contacted your company and they said we will send a broadband, and now a week, and the broadband has not been sent, and I am a student, and I could not study, and the problem was not resolved. What should I do.

  • lionheartx10 Lionheartx10🇬🇧 (@lionheartx10) reported

    @Hyperoptic @HyperopticCS Hopefully find out whats causing the issues, my twitch server tests have all come back 100% quality all fine. Tried different software, different PC's. Still messing around with settings now...

  • RubenRuiloba1 IslandNationsMaaan (@RubenRuiloba1) reported

    @Hyperoptic I have lost my internet service after you suggested I switched to your Total Wi-Fi service and now you can’t tell me when this will be resolved. I have been on the phone with your CS team and every time I get a different answer. Are other users having similar issues

  • lionheartx10 Lionheartx10🇬🇧 (@lionheartx10) reported

    @lomadia I’m with Hyperoptic. 1000 down and up only had this issue start in the past 2 weeks. Previously had 3/4 months of perfect streams

  • martinbean Martin Bean (@martinbean) reported

    @HyperopticCS So if you wish to offer me a deal @Hyperoptic then I’m all ears. But I’m not continuing to pay £144/year MORE for a mere 15% of the speeds a new customer gets.

  • lomadia Hannah Rutherford (@lomadia) reported

    @lionheartx10 was gonna ask about you updating things but I see it's across machines - this MAY be a node error which is out of everyone's hands until they fix it. Hyperoptic SHOULD be able to help traceroute.

  • _laura_o_0 :3 (@_laura_o_0) reported

    @Hyperoptic sort your **** out, no internet and I’m working from home tomorrow.

  • ssriram7 Sriram Sivaraman (@ssriram7) reported

    @Hyperoptic - Weekend service is appalling and now I will have to change my plan to go to office tomorrow for weekend support as I work in IT.

  • TroublDeep dee (@TroublDeep) reported

    Can u please improve ur customer service helplines #hyperoptic

  • i_am_pravish Pravish Vijayan (@i_am_pravish) reported

    @Hyperoptic They came in today and said they have fixed it, but now they are saying they need the first engineer to come physically to close the ticket and then only they can activate it. The date for next engineer slot is 27 Oct. Horrible just plain horrible. Worst service seriously.