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Hyperoptic outages and service status in Tower Hamlets, England

Why is my Hyperoptic service not working?

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Tower Hamlets come from postal codes E1 .

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Full Outage Map

Problems in the last 24 hours in Tower Hamlets, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Tower Hamlets, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  • 70% Internet (70%)
  • 14% Wi-fi (14%)
  • 13% Total Blackout (13%)
  • 2% E-mail (2%)
  • 1% Phone (1%)

Live Outage Map Near Tower Hamlets, England

The most recent Hyperoptic outage reports came from the following cities: London, Southwark, Ilford, Newham, Poplar, Croydon, Tower Hamlets, Hackney, Kensington, City of London, Camden Town, City of Westminster, and Ealing.

CityProblem TypeReport Time
London Total Blackout 2 days ago
London Internet 2 days ago
Southwark Internet 2 days ago
London Wi-fi 2 days ago
Ilford Total Blackout 2 days ago
London Internet 2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Tower Hamlets, England

Latest outage, problems and issue reports in Tower Hamlets and nearby locations:

  • hamidetekin
    Gezgin Kiz (@hamidetekin) reported from Stratford, England

    Our internet is not working at least for an hour! Can you provide an update @Hyperoptic

  • The_Stockboy
    Alex Pasfield (@The_Stockboy) reported from London, England

    @gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.

  • hamidetekin
    Gezgin Kiz (@hamidetekin) reported from Stratford, England

    @JustAnAntiDepp1 @Hyperoptic No, still not working for me

  • TheDenisORegan
    Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic

  • Fursecroft
    Fursecroft (@Fursecroft) reported from Paddington, England

    @Hyperoptic service is intermittent in the w1h 5lf area

  • TheDenisORegan
    Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!

  • SimonMonger
    Simon Monger, SCMP (He/Him) (@SimonMonger) reported from Poplar, England

    @Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...

  • SonOfCarl
    Veracious Rex ✊🏾 🇧🇧 Smiley 🟠⛅ (@SonOfCarl) reported from Harrow Weald, England

    Hyperopic is down. Circa 11pm. Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic

  • AlexRM
    Alex (@AlexRM) reported from Camberwell, England

    Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…

  • thekuntz69
    aeris daddy (@thekuntz69) reported from Barnet, England

    So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.

  • thekuntz69
    aeris daddy (@thekuntz69) reported from Barnet, England

    Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.

  • kalpitha_reddy
    Kalpitha Reddy (@kalpitha_reddy) reported from Poplar, England

    @Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.

  • Gianluca_Leo
    LUCA (@Gianluca_Leo) reported from Barnet, England

    FYI, never use @Hyperoptic

  • pharaohlondonuk
    Pharaoh London Cosmetics UK (@pharaohlondonuk) reported from Stratford, England

    @Hyperoptic Customer for several years, received outstanding service.

  • Gianluca_Leo
    LUCA (@Gianluca_Leo) reported from Barnet, England

    @turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst

  • SOCYearwood
    Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported from Harrow Weald, England

    @Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.

  • agnesjuliet
    Dr Agnes Arnold-Forster (@agnesjuliet) reported from Camberwell, England

    I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔

  • heyoncar
    ON🚀 (@heyoncar) reported from Romford, England

    @Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet

  • The_Stockboy
    Alex Pasfield (@The_Stockboy) reported from London, England

    @Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?

  • TheDenisORegan
    Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • Yazzy2T
    Yazzy 🇩🇿🇯🇲 (@Yazzy2T) reported

    @rcnAzherd @Hyperoptic Hyper help this guy out

  • sporticia
    Scott Brewerton (@sporticia) reported

    @Hyperoptic Any issues in the Victoria SW1 area ? My conn has dropped and won’t re-establish 🥺 Thanks

  • moses_ican
    Moses Adeyemi (@moses_ican) reported

    I hear stories like this all the time, never thought it would happen to me. After 3 months of working for @Hyperoptic I got called into the office this morning and told I no longer had my job all because I stood up for myself in a incident with a manager 2 weeks ago

  • Moliblog
    Mark Oliver (@Moliblog) reported

    @virginmedia I’ll also leave it to you to do the right thing. I’ve got @Hyperoptic offering me a deal and I’m tempted to change broadband suppler if this is how you treat a customer of 10 years.

  • ChapiLobo
    me (@ChapiLobo) reported

    .@HyperopticCS hello hyperoptic, no service @ N1 5EA London. Are you doing any repair works?

  • whatjoewrote
    Joe **** (@whatjoewrote) reported

    I don't know who else needs to hear this, but after several months of silence, and occasional obfuscation, Hyperoptic have finally admitted that an install won't be happening in Edinburgh until October/November. Contrary to their bus advert claiming their service 'has landed'.

  • NightingaleE5
    Nightingale Estate (@NightingaleE5) reported

    @FOSHgardens @Hyperoptic Ah, and they've just left it looking awful, wires everywhere etc?

  • tzorouchof
    Alexandros Tzorouchof (@tzorouchof) reported

    @saradietschy In the UK you can have 1Gbps up and down for 50-60 bucks. Company is called hyperoptic.

  • NeanSash
    Nean Sash (@NeanSash) reported

    @Hyperoptic any idea when your broadband will be back up in south-east London? It’s been down for about two hours now and the service status just says you’re aware of it.

  • javierholguera
    Javier Holguera (@javierholguera) reported

    @CuckooInternet I love how you people think that everybody else doesn’t have a live (and a living). Should I take the morning off? Or maybe sit on the floor for 6 hours just in case this guy decides to knock on the door. Getting charged 60£ for this **** is insane. I’m gonna miss @Hyperoptic...