Hyperoptic Outage Report in Ealing, Greater London, England
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The latest reports from users having issues in Ealing come from postal codes W5 and W13.
Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Ealing, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Ealing and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (69%)
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Total Blackout (13%)
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Wi-fi (13%)
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E-mail (4%)
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TV (%)
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Phone (%)
Live Outage Map Near Ealing, Greater London, England
The most recent Hyperoptic outage reports came from the following cities: London, Hayes, Hackney, Croydon, Tower Hamlets, Holborn, Hounslow, Greenford, Ealing, Weybridge, Islington, City of Westminster, Southwark, Paddington and Northolt.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| Hayes |
Wi-fi | |
| Hackney |
Phone | |
| Croydon |
Internet | |
| London |
Internet | |
| Tower Hamlets |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Ealing, England
Latest outage, problems and issue reports in Ealing and nearby locations:
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Abhijit Majumdar
(@AM_UK19BONG) reported
from
Hillingdon, England
@Hyperoptic Hyperoptic policies are horrible for the customers. I have been withbthem for a year and looks like their only goal is making customers life misreable rather than improving service.
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.
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Veracious Rex ✊🏾 🇧🇧 Smiley 🟠⛅
(@SonOfCarl) reported
from
Harrow Weald, England
Hyperopic is down. Circa 11pm. Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.
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Alex
(@AlexRM) reported
from
Camberwell, England
Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…
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Son of Carl 🇧🇧🇯🇲✊🏾💙
(@SOCYearwood) reported
from
Harrow Weald, England
@Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic
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Kapali
(@chawlakapali) reported
from
London, England
@HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
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Dr Agnes Arnold-Forster
(@agnesjuliet) reported
from
Camberwell, England
I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
And of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.
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LUCA
(@Gianluca_Leo) reported
from
Barnet, England
@turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!
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Kapali
(@chawlakapali) reported
from
London, England
@Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.
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Fursecroft
(@Fursecroft) reported
from
Paddington, England
@Hyperoptic service is intermittent in the w1h 5lf area
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
So will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.
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Abhijit Majumdar
(@AM_UK19BONG) reported
from
Hillingdon, England
@HyperopticCS @Hyperoptic . I have to change address after staying with ypu for 1 year. The new address they can not provide service. Now you want me to pay for remaining term. This is unethical.
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LUCA
(@Gianluca_Leo) reported
from
Barnet, England
FYI, never use @Hyperoptic
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Flóra₇ ◡̈
(@heyfloraa) reported
@Hyperoptic imagine doing a video interview where the internet is not working, great first impression 🙁
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Marc
(@Marc_Bubbles) reported
from
Manchester, England
@Hyperoptic @HyperopticCS another unsuccessful attempt to connect service! Put through to the advanced team which was a mailbox full and the line hung up! 30 mins passed around 😡
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ʀᴀᴄʜ🏳️🌈
(@scoobygeek) reported
@Hyperoptic there seems to be an issue in Manchester! Fun times for people who have to work from home 😬
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Maxim Gamble
(@MaxTGam) reported
@CarrieHFletcher I'm with Zen. They (like almost everyone) use BT infrastructure, but it's their excellent customer service that sets them apart. Or if you have an independent service like Community Fibre or Hyperoptic available in your location... Lucky you
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Ross K
(@ross_k) reported
Missing @Hyperoptic broadband. 3yrs of faultless service. Moved home, not available here, @virginmedia was the only option. Made me realise how I never had to think about my internet connection in 3yrs. Now every week I have dropouts or outages. Embarrassing for home working.
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Gascoyne Residents Association
(@GascoyneEstate) reported
@FOSHgardens @Hyperoptic Brilliant news, our residents are happy with connection and customer service. We are waiting for service to our community centre.
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Roi Perez
(@roiontech) reported
It's kinda funny how many ads I see for new broadband companies like @CommunityFibre and @Hyperoptic but none available in my area yet. I guess I'm aware of the service which is good for them but am left to be a sad pup that can't sign up for any of them :(
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Stamford Hill Estate
(@FOSHgardens) reported
from
Hackney, England
Looking forward to a message from @HyperopticCS. We were told that our service would start w/c 16 April. Can we have an update as that didn’t happen.@Hyperoptic
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Ian Bruce
(@IanGCVS) reported
@ThirdSectorLab Hyperoptic also offer 'Fair Fibre' home broadband, good speed, unlimited data, no installation fee, no contract, £15 a month for people on certain benefits (tho not everyone can get their service). Guessing other providers do something similar.
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Oliver Black
(@ollie299792458) reported
@TalkTalk You seem to be under the impression that only you customers can call out your bad behaviour and hypocrisy. I'm with @ThreeUK & @Hyperoptic , neither have tried to shaft anyone on a fixed term contract.