Hyperoptic outages and service status in Ealing, England

Problems in the last 24 hours in Ealing, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Ealing, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Ealing, England

The most recent Hyperoptic outage reports came from the following cities: Kensington, and Hammersmith.

City	Problem Type	Report Time
Kensington	Internet	18 days ago
Hammersmith	Total Blackout	2 months ago
Hammersmith	Internet	2 months ago
Hammersmith	Internet	3 months ago
Hammersmith	Internet	3 months ago
Southall	Internet	3 months ago

Community Discussion

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Hyperoptic Issues Reports Near Ealing, England

Latest outage, problems and issue reports in Ealing and nearby locations:

• 
  Denis O'Regan (@TheDenisORegan) reported 4 minutes ago from Hammersmith, England

  @HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic

• 
  Henry (@erossiniuk) reported 6 minutes ago from Wandsworth, England

  @Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?

• 
  Denis O'Regan (@TheDenisORegan) reported 11 minutes ago from Hammersmith, England

  @HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.

• 
  Gabor (@GaborPfalzer) reported 23 minutes ago from Kensington, England

  @BigupJeff @virginmedia Yeah, unfortunately. We are okay with the service, that’s why we kept it in the new one, but the customer service is a joke. Had @Hyperoptic once, was absolutely brilliant. Too bad it’s rarely available.

• 
  WhyIsItBuzzing (@BuzzingWhy) reported 35 minutes ago from Richmond, England

  Just so we’re clear though I literally spent over 100 hours trying to download it because the Bt WiFi hotspot is awful and @Hyperoptic can’t seem to install my wifi despite it all being installed in my building... I know it’s a #FirstWorldProblem by try a pandemic with no WiFi...

• 
  Denis O'Regan (@TheDenisORegan) reported 36 minutes ago from Hammersmith, England

  @HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!

• 
  Henry (@erossiniuk) reported 43 minutes ago from Wandsworth, England

  @Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?

• 
  Denis O'Regan (@TheDenisORegan) reported 49 minutes ago from Hammersmith, England

  @Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic

• 
  Henry (@erossiniuk) reported 51 minutes ago from Wandsworth, England

  @Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling

• 
  Fursecroft (@Fursecroft) reported 58 minutes ago from Paddington, England

  @Hyperoptic service is intermittent in the w1h 5lf area

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Greg Thomson (@gregthomson31) reported 9 minutes ago

  Another Sunny day means another @Hyperoptic outage incoming!

• 
  Ralphyy (@RalphyyR6) reported 12 minutes ago

  @MrRoflWaffles This was me with sky and we changed to hyperoptic same day and never had a problem. Could be area based

• 
  Mabs Ahmed (@Mabs79) reported 15 minutes ago

  @hyperoptic. Has anyone managed to get service back yet. Mine has been down in SE London since yesterday morning and still down

• 
  ells🦋 (@ells_afc) reported 21 minutes ago

  @Hyperoptic diabolical service. Approaching 48hrs with little to no service. Issue claimed to be fixed for it to stop working again 2 hours later. No estimated timeframe for resolution.

• 
  Ceri Follow @EiraAnimations (@CatMazikeen) reported 21 minutes ago

  over a month since my initial complaint and you still haven't had the decency to have a manager contact me. Its all on record and file. disgusting behaviour to paying customers. @Hyperoptic

• 
  Matt Newman (@M_Newman10) reported 22 minutes ago

  Been on hold for hours. No support no help @Hyperoptic. Not good enough, please someone get back to me right away been without internet for 24 hours

• 
  Alex Rae (@__alexrae__) reported 27 minutes ago

  @Hyperoptic 5 days since my router was delivered and still no internet access. Called tech support team 4 times and been assured it will be fixed and still nothing. Been on hold for over an hour this morning - sort it out

• 
  Tom Thornhill (@TomThornhill_2) reported 29 minutes ago

  @FourthStreetDan @Hyperoptic Interesting. The light on my router went green and sure enough the Internet is back up if I switch back from mobile tethering to my usual Wifi. I'm at two hours three minutes on hold but I'm at position three and it seems to be going down.

• 
  Jonathan Sacerdoti (@jonsac) reported 31 minutes ago

  After 9 or 10 hours of no service, and no customer service, no helpline, no online info about the mass outage, and no attempt to fix or communicate at all, @Hyperoptic now has a phone line open at least, where it tells you there's no problem in your area, and puts you in a 20 plus person queue. This is pathetic.

• 
  Mr Direction (@swestzeta) reported 34 minutes ago

  @Hyperoptic still no internet and no communication from you as to when (or if) I will. You market yourselves as great customer service - which, so far, has not been my reality 😡😡