Hyperoptic Outage Report in Richmond, Greater London, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (71%)
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Total Blackout (14%)
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Wi-fi (12%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Richmond, Greater London, England
The most recent Hyperoptic outage reports came from the following cities: Croydon, London, Greater London, City of Westminster, Hampstead, Waltham Forest, Islington, Wandsworth, Kensington, Wembley and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Greater London |
Wi-fi | |
| City of Westminster |
TV | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Richmond, England
Latest outage, problems and issue reports in Richmond and nearby locations:
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Abhijit Majumdar
(@AM_UK19BONG) reported
from
Hillingdon, England
@HyperopticCS @Hyperoptic . I have to change address after staying with ypu for 1 year. The new address they can not provide service. Now you want me to pay for remaining term. This is unethical.
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic
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Kapali
(@chawlakapali) reported
from
London, England
@HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic
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Helmut Pflueger
(@helmutpflueger) reported
from
Kingston upon Thames, England
@Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!
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Veracious Rex ✊🏾 🇧🇧 Smiley 🟠⛅
(@SonOfCarl) reported
from
Harrow Weald, England
Hyperopic is down. Circa 11pm. Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic
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Fursecroft
(@Fursecroft) reported
from
Paddington, England
@Hyperoptic service is intermittent in the w1h 5lf area
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Kapali
(@chawlakapali) reported
from
London, England
@Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling
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Abhijit Majumdar
(@AM_UK19BONG) reported
from
Hillingdon, England
@Hyperoptic Hyperoptic policies are horrible for the customers. I have been withbthem for a year and looks like their only goal is making customers life misreable rather than improving service.
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Son of Carl 🇧🇧🇯🇲✊🏾💙
(@SOCYearwood) reported
from
Harrow Weald, England
@Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?
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Alex
(@AlexRM) reported
from
Camberwell, England
Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?
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Dr Agnes Arnold-Forster
(@agnesjuliet) reported
from
Camberwell, England
I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
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Gabor
(@GaborPfalzer) reported
from
Kensington, England
@BigupJeff @virginmedia Yeah, unfortunately. We are okay with the service, that’s why we kept it in the new one, but the customer service is a joke. Had @Hyperoptic once, was absolutely brilliant. Too bad it’s rarely available.
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Renée Rosen-Wakeford
(@lilitu93) reported
@Hyperoptic Tried to register interest, but I kept getting an error. Finally figured out it's because I have a double-barrelled name and the form wouldn't accept "-" in a name. Thought you should know in case others have this trouble.
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Nick
(@BeardofRice1) reported
@larracroft @virginmedia There are lots of other options. Hyperoptic, Cuckoo, many smaller providers that have great customer service and offer better latency (ie. better streaming) and should be able to match VMs speed once Openreach Ultrafast Full Fibre is rolled out nationwide (end of 2024, I think)
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Chris Low-Foon
(@Cleverking) reported
@Hyperoptic can you confirm if there is an outage in RH10 4AR please?
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Geoff Cowan
(@GeoffCowan8) reported
@HyperopticCS @Hyperoptic Engineer couldnt fix from inside Friday. Waiting for an eta on the external guys. I dont know how it just cant be booked. Stevan is on case but its not moving!
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Alex Marshall
(@Marsh931) reported
@DavidDarnes Yep 100%. I’m with Hyperoptic, not sure if they’re available nationwide. Router was already installed when I moved in, but the switchover to my account was super smooth, connection is great. 500mb for ~£30 for first year. And they never hassle me about anything ever
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Roasted Golden Morn
(@Zeebaybz) reported
So @Hyperoptic just embarrassed me like this today. Wow. Fix it.
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Nicholas Coulson
(@NicholasCoulso1) reported
@Hyperoptic do you have an outage in SW3 and if so how long before it’s fixed?
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MoonshotSw@9
(@moonshotswag) reported
@virginmedia At this point nothing can be done to resolve this. it has taking over 9months, countless telephone hours, and several complaints filed and the issue not resolved. I have already been provided an exception service by one of your rivals @Hyperoptic . More details to follow in soon
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Uday
(@uday__j) reported
@Hyperoptic @HyperopticCS Outage in my area. No ETA provided by support. Considering gdpr, do not collect date of birth for support chats. This is very personal info and shouldn't be collected for support chat / tickets Happy to speak with you if you need more info
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Dudley Rees
(@DudleySO23) reported
@Hyperoptic Can you say why our business static IP address is in use by someone else and why your telephone helpdesk don't understand that sending a new router won't fix that? Any IT manager with remote-working staff may feel my pain over the past 10 days..