Hyperoptic outages and service status in Richmond, England
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Full Outage Map
- Hyperoptic generated 0 outage signals in the last 24 hours around Richmond, including 0 direct reports.
- The most common problems reported in this area mention Internet.
- The most recent signal from this area was received May 26, 9:44 AM GMT+1.
- Internet (100%)
Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Problems in the last 24 hours in Richmond, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Richmond, England
The most recent Hyperoptic outage reports came from the following cities: Hammersmith, and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Internet | 2 days ago |
|
Hammersmith
|
Internet | 9 days ago |
|
Southall
|
Internet | 9 days ago |
|
Hammersmith
|
Internet | 1 month ago |
|
Southall
|
Internet | 1 month ago |
|
Kensington
|
Internet | 2 months ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
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Hyperoptic Issues Reports Near Richmond, England
Latest outage, problems and issue reports in Richmond and nearby locations:
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Gabor (@GaborPfalzer) reported from Kensington, England@BigupJeff @virginmedia Yeah, unfortunately. We are okay with the service, that’s why we kept it in the new one, but the customer service is a joke. Had @Hyperoptic once, was absolutely brilliant. Too bad it’s rarely available.
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WhyIsItBuzzing (@BuzzingWhy) reported from Richmond, EnglandJust so we’re clear though I literally spent over 100 hours trying to download it because the Bt WiFi hotspot is awful and @Hyperoptic can’t seem to install my wifi despite it all being installed in my building... I know it’s a #FirstWorldProblem by try a pandemic with no WiFi...
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Dania (@dan_soe) reported from Worcester Park, EnglandHello @Hyperoptic our WiFi is still not working. I'm in Farnham GU9. Please can you update what's the current status. Thanks
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Henry (@erossiniuk) reported from Wandsworth, England@Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?
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Henry (@erossiniuk) reported from Wandsworth, England@Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?
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Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England@HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!
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Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England@HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic
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Helmut Pflueger (@helmutpflueger) reported from Kingston upon Thames, England@Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?
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Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England@Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic
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Henry (@erossiniuk) reported from Wandsworth, England@Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling
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Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England@HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Josh Billings (@_JoshBillings) reported@Hyperoptic why is your website / account section completely down? Chat support also completely down. No way to contact anyone. I have never been less impressed with a company I’ve signed up with. Huge sales team to get you in and then absolutely shocking once you sign up
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NotSteve (@NotSteveMusic) reported@Hyperoptic easily the most shoddy internet provider in the UK. Random outages and when you try and contact them they just literally switch off their customer support. Can’t call them. Can’t live chat them. Can’t do anything.
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Joe Makin (@joemakin86) reported@koenjideck Could not recommend hyperoptic enough not had a single issue with them and its chep to i get full 1000 fibire for 35 quid a month
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babycakes (@Ry0hitan) reported@FourthStreetDan @Hyperoptic Ahh city wide issue - bunch of scumbags should be ashamed of themselves
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Skeen (@Softs0ff) reported@Hyperoptic no service in NW6 since Wednesday 15th, and no updates from yourselves. The ombudsman WILL be involved! Live chat doesn’t work - no sms updates, missed call outs, it’s BAD!
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Rafael Lino (@maidaomd) reported@theashrb But hyperoptic is utterly unreliable, I live just about a mile away from their headquarters in Hammersmith, and have monthly outage that can last up to 5 days.
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Just Me (@JustMe31972856) reported@Hyperoptic big outage across multiple sites, yet status on web page says no faults. Don't waste time trying to troubleshoot and resetting or calling them. It's down until engineers fix it.
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Donato Capitella (@dcapitella) reported@Hyperoptic having another outage within 1 month ...
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Kris (yes it's actually spelt with a K) (@kobraman88) reported@JamieGBarry @virginmedia Stupid ***** tried to offer me a "deal" for my broadband after i had been on a rolling contract for a while that was more expensive (£75pm), managed to grind them down to a decent price and the morons didn't even put me on a new contract so left and went with HyperOptic for £25pm
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Andrea Robinson (@printsandjam) reportedLondon-based friends here, do If any of you use Community Fibre or Hyperoptic? If so, could you let me know how happy you are with it? Any problems with set up or service? All feedback much appreciated!