Hyperoptic outages and service status in Richmond, England

Problems in the last 24 hours in Richmond, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Richmond, England

The most recent Hyperoptic outage reports came from the following cities: Hammersmith, and Southall.

City	Problem Type	Report Time
Hammersmith	Internet	5 days ago
Southall	Internet	5 days ago
Hammersmith	Internet	1 month ago
Southall	Internet	1 month ago
Kensington	Internet	2 months ago
Southall	Wi-fi	3 months ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  Gabor (@GaborPfalzer) reported 8 minutes ago from Kensington, England

  @BigupJeff @virginmedia Yeah, unfortunately. We are okay with the service, that’s why we kept it in the new one, but the customer service is a joke. Had @Hyperoptic once, was absolutely brilliant. Too bad it’s rarely available.

• 
  Denis O'Regan (@TheDenisORegan) reported 16 minutes ago from Hammersmith, England

  @HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!

• 
  Denis O'Regan (@TheDenisORegan) reported 17 minutes ago from Hammersmith, England

  @HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic

• 
  Dania (@dan_soe) reported 25 minutes ago from Worcester Park, England

  Hello @Hyperoptic our WiFi is still not working. I'm in Farnham GU9. Please can you update what's the current status. Thanks

• 
  Henry (@erossiniuk) reported 27 minutes ago from Wandsworth, England

  @Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling

• 
  WhyIsItBuzzing (@BuzzingWhy) reported 32 minutes ago from Richmond, England

  Just so we’re clear though I literally spent over 100 hours trying to download it because the Bt WiFi hotspot is awful and @Hyperoptic can’t seem to install my wifi despite it all being installed in my building... I know it’s a #FirstWorldProblem by try a pandemic with no WiFi...

• 
  Denis O'Regan (@TheDenisORegan) reported 34 minutes ago from Hammersmith, England

  @Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic

• 
  Denis O'Regan (@TheDenisORegan) reported 35 minutes ago from Hammersmith, England

  @HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.

• 
  Henry (@erossiniuk) reported 48 minutes ago from Wandsworth, England

  @Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?

• 
  Henry (@erossiniuk) reported 50 minutes ago from Wandsworth, England

  @Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?

• 
  Helmut Pflueger (@helmutpflueger) reported 58 minutes ago from Kingston upon Thames, England

  @Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Darán 🏆LFCCHAMP20NS🏆 (@DazLFC79) reported 6 minutes ago

  @MoneySavingExp Been with @Hyperoptic for 7 years, loyal to a fault yet my charges go up every year while I see new customers only pay less than half for exactly same service. Appalling. There needs to be legislation to stop this inequity, deeply unfair & greedy. Complaining gets nowhere either

• 
  MXSTAMXSES 🇺🇬 🇵🇹 (@MistaMxses) reported 10 minutes ago

  @S_Fleary1 Depends on which network covers your area Vodafone is decent Hyperoptic too

• 
  vsquad22 (@StainYNWA) reported 12 minutes ago

  @Hyperoptic Definitely not hyper reliable. London, NW10 has dropped to 2Mbps even though I paid for 1Gb. I've been on hold with tech support for 45 minutes and then the connection mysteriously drops out. Get it sorted for goodness sake! Cheap prices = poor service

• 
  Andrea Robinson (@printsandjam) reported 15 minutes ago

  London-based friends here, do If any of you use Community Fibre or Hyperoptic? If so, could you let me know how happy you are with it? Any problems with set up or service? All feedback much appreciated!

• 
  Caroline McKernan (@carolinemck2) reported 15 minutes ago

  @Hyperoptic broadband has been down for almost 24 hours in Chester - what’s going on??

• 
  Kurt Robson (@KurtRobsonn) reported 15 minutes ago

  @liam_richards @Hyperoptic Hahahah. Okay my customer service rep must’ve decided to give me the ultimate worst case scenario. Have a good week!

• 
  d3mur (@d3murrr) reported 17 minutes ago

  1-2 oxuji, 1-2 gs out of blender, for the love of god fix my ******* packet loss @Hyperoptic

• 
  Marcelo Hidalgo (@mhmnat1) reported 20 minutes ago

  @Hyperoptic more than 8 hours of “maintenance” and still no service!!!😡😡😡

• 
  J Jack (@joyjack) reported 23 minutes ago

  @Hyperoptic What's the issue now? This is really tiring to deal with all it time. Please fix asap.

• 
  Wayne (@MrWayneyB) reported 27 minutes ago

  Anyone having issues with Hyperoptic Internet?