Hyperoptic outages and service status in Richmond, England

Problems in the last 24 hours in Richmond, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Richmond, England

The most recent Hyperoptic outage reports came from the following cities: Kensington, and Hammersmith.

City	Problem Type	Report Time
Kensington	Internet	1 day ago
Hammersmith	Total Blackout	1 month ago
Hammersmith	Internet	1 month ago
Hammersmith	Internet	2 months ago
Hammersmith	Internet	3 months ago
Southall	Internet	3 months ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  Denis O'Regan (@TheDenisORegan) reported 7 minutes ago from Hammersmith, England

  @HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic

• 
  Dania (@dan_soe) reported 8 minutes ago from Worcester Park, England

  Hello @Hyperoptic our WiFi is still not working. I'm in Farnham GU9. Please can you update what's the current status. Thanks

• 
  WhyIsItBuzzing (@BuzzingWhy) reported 11 minutes ago from Richmond, England

  Just so we’re clear though I literally spent over 100 hours trying to download it because the Bt WiFi hotspot is awful and @Hyperoptic can’t seem to install my wifi despite it all being installed in my building... I know it’s a #FirstWorldProblem by try a pandemic with no WiFi...

• 
  Denis O'Regan (@TheDenisORegan) reported 23 minutes ago from Hammersmith, England

  @HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.

• 
  Helmut Pflueger (@helmutpflueger) reported 32 minutes ago from Kingston upon Thames, England

  @Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?

• 
  Denis O'Regan (@TheDenisORegan) reported 46 minutes ago from Hammersmith, England

  @Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic

• 
  Henry (@erossiniuk) reported 47 minutes ago from Wandsworth, England

  @Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?

• 
  Gabor (@GaborPfalzer) reported 48 minutes ago from Kensington, England

  @BigupJeff @virginmedia Yeah, unfortunately. We are okay with the service, that’s why we kept it in the new one, but the customer service is a joke. Had @Hyperoptic once, was absolutely brilliant. Too bad it’s rarely available.

• 
  Denis O'Regan (@TheDenisORegan) reported 48 minutes ago from Hammersmith, England

  @HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!

• 
  Henry (@erossiniuk) reported 53 minutes ago from Wandsworth, England

  @Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling

• 
  Henry (@erossiniuk) reported 53 minutes ago from Wandsworth, England

  @Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ells🦋 (@ells_afc) reported 6 minutes ago

  @FourthStreetDan @TomThornhill_2 @Hyperoptic What area are you in? I’m watford and no service since 1am

• 
  David. Eff the WEF. ❤️CO₂. #GLO. (@electrodrummer) reported 6 minutes ago

  @Hyperoptic Bad news. Waited in chat queue for 1.5 hours with zero response. Gave up.

• 
  Amit Kumar Jha (@iaktech) reported 8 minutes ago

  Hey @Hyperoptic do you understand people have better things to do than waiting on a call with you for an hour only to hear that you’re incompetent in fixing anything. You’ve the worst customer support I have ever experienced.

• 
  Tinku (@AMCApe2000) reported 12 minutes ago

  @Hyperoptic has to be the WORST customer service ever! Changed my provider last month, and they still chasing me for a bill, even though they called me last month and said I owe nothing. Their customer service keep cutting me off!!! Disgraceful

• 
  Hasim (@Hasimivan02) reported 18 minutes ago

  @Hyperoptic FIX IT

• 
  MV (@d039043) reported 19 minutes ago

  @Hyperoptic Your phone support is a joke..57 mons on hold and still waiting…all for wanting to cancel my account

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 22 minutes ago

  Day 109008900 still no service @Hyperoptic @donedgley1 @mariucha77

• 
  Nelly Friday (@menticapti) reported 23 minutes ago

  @root3vil @Hyperoptic Have they been sold? The customer service used to be so good.

• 
  Gideon Summerfield (@gidster3000) reported 27 minutes ago

  @Hyperoptic myself and several neighbours in W6 having outages in last 24h. Your site status update reports no problems. Also can't seem to get through on the phone and no other way to report a technical issue

• 
  justin (@jamsmcp) reported 29 minutes ago

  @Hyperoptic I have had no Internet since Wednesday afternoon. Your team let me know that the earliest available time for someone to come out is Friday afternoon. 48 hours without Internet that literally controls everything plus working from home has been a poor experience 🤧😠😤