Hyperoptic Outage Report in Richmond, Greater London, England
No problems detected
If you are having issues, please submit a report below.
Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
-
Internet (71%)
-
Total Blackout (14%)
-
Wi-fi (12%)
-
E-mail (2%)
-
TV (1%)
Live Outage Map Near Richmond, Greater London, England
The most recent Hyperoptic outage reports came from the following cities: London, Greater London, City of Westminster, Hampstead, Waltham Forest, Islington, Wandsworth, Kensington, Wembley and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Greater London |
Wi-fi | |
| City of Westminster |
TV | |
| London |
Internet | |
| Hampstead |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Richmond, England
Latest outage, problems and issue reports in Richmond and nearby locations:
-
Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
-
Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?
-
Son of Carl 🇧🇧🇯🇲✊🏾💙
(@SOCYearwood) reported
from
Harrow Weald, England
@Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.
-
Abhijit Majumdar
(@AM_UK19BONG) reported
from
Hillingdon, England
@Hyperoptic Hyperoptic policies are horrible for the customers. I have been withbthem for a year and looks like their only goal is making customers life misreable rather than improving service.
-
Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling
-
Dr Agnes Arnold-Forster
(@agnesjuliet) reported
from
Camberwell, England
I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔
-
Fursecroft
(@Fursecroft) reported
from
Paddington, England
@Hyperoptic service is intermittent in the w1h 5lf area
-
Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?
-
Kapali
(@chawlakapali) reported
from
London, England
@Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.
-
Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic
-
Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.
-
Abhijit Majumdar
(@AM_UK19BONG) reported
from
Hillingdon, England
@HyperopticCS @Hyperoptic . I have to change address after staying with ypu for 1 year. The new address they can not provide service. Now you want me to pay for remaining term. This is unethical.
-
Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
-
Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!
-
Nuclear Summer
(@lizardUnicorn) reported
from
London, England
@Hyperoptic filled in a form online, but never submitted it because I wanted to check if I can get out of my current contract with BT. Now I'm getting bombarded with sales call from your team. WtAF?
-
Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic
-
Alex
(@AlexRM) reported
from
Camberwell, England
Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…
-
Veracious Rex ✊🏾 🇧🇧 Smiley 🟠⛅
(@SonOfCarl) reported
from
Harrow Weald, England
Hyperopic is down. Circa 11pm. Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic
-
Kapali
(@chawlakapali) reported
from
London, England
@HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic
-
Gabor
(@GaborPfalzer) reported
from
Kensington, England
@BigupJeff @virginmedia Yeah, unfortunately. We are okay with the service, that’s why we kept it in the new one, but the customer service is a joke. Had @Hyperoptic once, was absolutely brilliant. Too bad it’s rarely available.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
-
RG90
(@RamGam90) reported
@Hyperoptic @TheXavianna @hyperoptic stop giving free trips and fix your WiFi!
-
뷔뷔
(@beebeegom) reported
@HyperopticCS @Hyperoptic approximately how long will it take to fix the Wifi issue in NW9?? Please give a specific time frame
-
Samit Max Patel 💩
(@iamsamitpatel) reported
@Hyperoptic what kind of internet are you providing? Everyone in the whole area has had no internet since 3 pm. No official notice on your socials and your chat and phone lines disconnect. Awful service
-
Francesca Cannatelli
(@fcannatelli97) reported
My wifi has not been working since Sunday and Hyperoptic has not done anything to fix this. I have been calling everyday and no measures have been taken. I need this fixed today. This is totally unacceptable @Hyperoptic @HyperopticCS #hyperoptic
-
Alex Dackevych
(@Alex_Dack) reported
@jellyforlunch @Hyperoptic Also no internet in NW9, I was in the online support queue from 52nd place to 5th place and then froze on that number. Been hours now.
-
jellyforbreakfast
(@jellyforlunch) reported
Outage is still going on. Its been this way since 4:45pm yesterday @Hyperoptic @HyperopticCS when will it be fixed? The next working day is about to start and I have no internet still
-
Rajan Patel
(@RajanPatel91) reported
@HyperopticCS @beebeegom @Hyperoptic You just have an idea if the issue will be resolved by the morning?! Are people on site investigating or all not working? Having no ETA is unacceptable! Majority of us work from home on a Friday. This is a huge outage affecting everyone!
-
S.A
(@LoveSehyr) reported
@Hyperoptic @HyperopticCS every few months there is a new outage. When will the internet issue be resolved in NW London?
-
jjwere
(@jjwere1) reported
@HyperopticCS @Hyperoptic This is more than just that ofcom compensation within 48 hours. You have caused me a huge loss as I can’t attend meetings or do online transactions. You have not bothered to provide ETA for sorting out this issue and you have just posted a few mins ago about the issue. Disgrace
-
MoonshotSw@9
(@moonshotswag) reported
@wong_jim @HyperopticCS @Hyperoptic this is ridiculous and getting out of hand. Connection went down yesterday and still no real information. Might be a good time to revisit another ISP