Hyperoptic outages and service status in Richmond, England

Problems in the last 24 hours in Richmond, England

Hyperoptic signals over the past 24 hours, with local activity from Richmond, England and nearby areas. The dashed baseline applies to service-wide activity, not to local outage confirmation.

• Service-wide signals
• Richmond, England and nearby areas
• Service-wide baseline

Live Outage Map Near Richmond, England

The most recent Hyperoptic outage reports came from the following cities: London, Wembley, City of London, Southwark, Southall, Hammersmith, City of Westminster, Harringay, Hackney, Islington, Croydon, Kensington, and Stanmore.

City	Problem Type	Report Time
London	Internet	22 hours ago
London	Internet	1 day ago
Wembley	Internet	2 days ago
London	Internet	2 days ago
City of London	Wi-fi	5 days ago
Southwark	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  Stamford Hill Estate (@FOSHgardens) reported 56 seconds ago from Hackney, England

  Looking forward to a message from @HyperopticCS. We were told that our service would start w/c 16 April. Can we have an update as that didn’t happen.@Hyperoptic

• 
  Abhijit Majumdar (@AM_UK19BONG) reported 3 minutes ago from Hillingdon, England

  @HyperopticCS @Hyperoptic . I have to change address after staying with ypu for 1 year. The new address they can not provide service. Now you want me to pay for remaining term. This is unethical.

• 
  Henry (@erossiniuk) reported 5 minutes ago from Wandsworth, England

  @Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling

• 
  Denis O'Regan (@TheDenisORegan) reported 9 minutes ago from Hammersmith, England

  @HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic

• 
  Kapali (@chawlakapali) reported 15 minutes ago from London, England

  @Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.

• 
  Henry (@erossiniuk) reported 16 minutes ago from Wandsworth, England

  @Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?

• 
  Denis O'Regan (@TheDenisORegan) reported 18 minutes ago from Hammersmith, England

  @HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.

• 
  Abhijit Majumdar (@AM_UK19BONG) reported 22 minutes ago from Hillingdon, England

  @Hyperoptic Hyperoptic policies are horrible for the customers. I have been withbthem for a year and looks like their only goal is making customers life misreable rather than improving service.

• 
  Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported 23 minutes ago from Harrow Weald, England

  A repair team working on behalf of @networkhomesuk may have disrupted the physical connection for @Hyperoptic at Templar House, Harrow. @HyperopticCS have contacted Network Homes to gain access to restore access but the repairs team has gone home for the evening and will

• 
  Denis O'Regan (@TheDenisORegan) reported 29 minutes ago from Hammersmith, England

  @HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!

• 
  • C A S P A R • (@caspararemi) reported 32 minutes ago from Lambeth, England

  @jameelamini It doesn’t help you but my guilting has just been hooked up to Hyperoptic and I am ✨excited✨

• 
  Alex Pasfield (@The_Stockboy) reported 43 minutes ago from London, England

  @Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?

• 
  Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported 45 minutes ago from Harrow Weald, England

  @Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.

• 
  Henry (@erossiniuk) reported 46 minutes ago from Wandsworth, England

  @Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?

• 
  Fursecroft (@Fursecroft) reported 48 minutes ago from Paddington, England

  @Hyperoptic service is intermittent in the w1h 5lf area

• 
  Stamford Hill Estate (@FOSHgardens) reported 52 minutes ago from Hackney, England

  @SamPallis @Hyperoptic They’ve said they’ll call but nothing yet. We don’t know how many residents have signed up but it was pushed heavily via direct mail. We need to know what they mean by suspended. @Hyperoptic have covered the estate in wires so they must either use them or take them down.

• 
  Alex Pasfield (@The_Stockboy) reported 53 minutes ago from London, England

  @gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.

• 
  Dania (@dan_soe) reported 53 minutes ago from Worcester Park, England

  Hello @Hyperoptic our WiFi is still not working. I'm in Farnham GU9. Please can you update what's the current status. Thanks

• 
  Veracious Rex ✊🏾 🇧🇧 Smiley 🟠⛅ (@SonOfCarl) reported 56 minutes ago from Harrow Weald, England

  Hyperopic is down. Circa 11pm. Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic

• 
  Alex (@AlexRM) reported 58 minutes ago from Camberwell, England

  Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kurt Robson (@KurtRobsonn) reported 5 minutes ago

  So @Hyperoptic has been down in Greenwich pretty much well over 48 hours & there’s been help besides the odd ‘working on a service outage’. Zero answers from customer support too. WHEN WILL IT BE FIXED !

• 
  Kazza (@Kazza1144) reported 12 minutes ago

  Internet down, chat bots don't work weekends 🙄 so on hold to provider for over half hour @Hyperoptic not acceptable!

• 
  Cordelliassmile (@Cordeliassmile) reported 16 minutes ago

  @Hyperoptic I’m in Sheffield and your internet has been down for nearly 24 hours now. Your website is also down. What compensation is going to be offered to affected customers?

• 
  M. (@mariucha77) reported 16 minutes ago

  @lulu_veganx @Hyperoptic @donedgley1 Looks like a cable is damaged in Poolman st. No idea when they will fix it

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 16 minutes ago

  @mariucha77 @Hyperoptic @donedgley1 No service for me!

• 
  Olutayo Ojaokomo (@olutayo79) reported 16 minutes ago

  @hyperoptic I would like to know why you think I will pay £136.79 for a service you never rendered. Granted, you cut my service 2 weeks into an unpaid contract and I do owe you for that month. But why will you charge me for subsequent months knowing you never rendered any service to me? @Hyperoptic

• 
  Jonathan Sacerdoti (@jonsac) reported 17 minutes ago

  After 9 or 10 hours of no service, and no customer service, no helpline, no online info about the mass outage, and no attempt to fix or communicate at all, @Hyperoptic now has a phone line open at least, where it tells you there's no problem in your area, and puts you in a 20 plus person queue. This is pathetic.

• 
  SonicTheHaggis (@SonicTheHaggis) reported 18 minutes ago

  @Hyperoptic day 4 of no internet… WTF???

• 
  Caesar (@162wales) reported 19 minutes ago

  @Hyperoptic My broadband is down. No lights

• 
  neil gorringe (@hopper70) reported 24 minutes ago

  @TomThornhill_2 @Hyperoptic On our street Hyperoptic seems to be working for some houses but down for others, so guess it’s quite random