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Hyperoptic

Hyperoptic Outage Report in Richmond, Greater London, England

Why is my Hyperoptic service not working?

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Full Outage Map

Problems in the last 24 hours in Richmond, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  • 73% Internet (73%)
  • 16% Wi-fi (16%)
  • 8% Total Blackout (8%)
  • 2% E-mail (2%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map Near Richmond, England

The most recent Hyperoptic outage reports came from the following cities: London, Tower Hamlets, Hackney, Croydon, Kensington, City of London, Southall, Southwark, Camden Town, City of Westminster, and Ealing.

CityProblem TypeReport Time
London Wi-fi 1 day ago
London Internet 3 days ago
Tower Hamlets Wi-fi 3 days ago
London Total Blackout 5 days ago
Hackney Internet 6 days ago
London Internet 6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • SOCYearwood
    Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported from Harrow Weald, England

    @Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.

  • TheDenisORegan
    Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic

  • agnesjuliet
    Dr Agnes Arnold-Forster (@agnesjuliet) reported from Camberwell, England

    I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔

  • SOCYearwood
    Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported from Harrow Weald, England

    Very happy to see @OpenreachHelp and @HyperopticCS co-operating last night in Harrow to try and restore service. They would have succeeded were it not for Network Homes not providing staff to open the required wiring cupboard. Here's hoping they sort it out this AM. #Hyperoptic

  • AM_UK19BONG
    Abhijit Majumdar (@AM_UK19BONG) reported from Hillingdon, England

    @Hyperoptic Hyperoptic policies are horrible for the customers. I have been withbthem for a year and looks like their only goal is making customers life misreable rather than improving service.

  • TheDenisORegan
    Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.

  • chawlakapali
    Kapali (@chawlakapali) reported from London, England

    @HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic

  • SOCYearwood
    Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported from Harrow Weald, England

    A repair team working on behalf of @networkhomesuk may have disrupted the physical connection for @Hyperoptic at Templar House, Harrow. @HyperopticCS have contacted Network Homes to gain access to restore access but the repairs team has gone home for the evening and will

  • helmutpflueger
    Helmut Pflueger (@helmutpflueger) reported from Kingston upon Thames, England

    @Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?

  • The_Stockboy
    Alex Pasfield (@The_Stockboy) reported from London, England

    @gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.

  • TheDenisORegan
    Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic

  • erossiniuk
    Henry (@erossiniuk) reported from Wandsworth, England

    @Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?

  • erossiniuk
    Henry (@erossiniuk) reported from Wandsworth, England

    @Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling

  • Fursecroft
    Fursecroft (@Fursecroft) reported from Paddington, England

    @Hyperoptic service is intermittent in the w1h 5lf area

  • chawlakapali
    Kapali (@chawlakapali) reported from London, England

    @Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.

  • The_Stockboy
    Alex Pasfield (@The_Stockboy) reported from London, England

    @Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?

  • AM_UK19BONG
    Abhijit Majumdar (@AM_UK19BONG) reported from Hillingdon, England

    @HyperopticCS @Hyperoptic . I have to change address after staying with ypu for 1 year. The new address they can not provide service. Now you want me to pay for remaining term. This is unethical.

  • TheDenisORegan
    Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!

  • SonOfCarl
    Veracious Rex ✊🏾 🇧🇧 Smiley 🟠⛅ (@SonOfCarl) reported from Harrow Weald, England

    Hyperopic is down. Circa 11pm. Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic

  • AlexRM
    Alex (@AlexRM) reported from Camberwell, England

    Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • BB23764309
    B B (@BB23764309) reported

    Absolutely awful service from @Hyperoptic. After now 49 days of waiting for installation, I’ve just been told by one of their agents ‘all we can do is wait’. Terrible.

  • ajcoding796
    AJCODING (@ajcoding796) reported

    DAY 32: #100 Days of Code: Friday was another hackathon, we where given an app with lots of bugs and where tasked with using all the testing methods we had learnt throughout the week to fix it up! Thanks @Hyperoptic for the internet dropping mid afternoon🙄 #learningtocode #tech

  • _GingerrA_
    Ginger (@_GingerrA_) reported

    Hyperoptic has served my place satisfactorily for the past year and I’ve recommended to lots of friends. But for the last week, I’ve lost connection and even an engineer came in today, the problem seemed hard to locate. I’m working at least half time from home so… @HyperopticCS

  • dhuelsermann
    Dirk Huelsermann (@dhuelsermann) reported

    @Hyperoptic and @BatterseaPwrStn why is the internet connection down for ONE day ? #neverOrdinary @BatterseaPwrStn isn’t it ?

  • ananthjk
    Ananth.J.K (@ananthjk) reported

    @HyperopticCEO Even with issue can an activation take this long? @HyperopticCS @Hyperoptic

  • Kish__1
    Kish ( '-') (@Kish__1) reported

    @RoyalMail is there a way to find out if I’m due a delivery as was expecting something to arrive from Hyperoptic, but it’s been 7 days and they can’t provide a tracking number due to issues with the service?

  • w_gawned
    Will the human (@w_gawned) reported

    @Hyperoptic Waited nearly 4 weeks for a router to be delivered, and cancelled today, after being told for the 5th time, "we'll put the order in now, and a router will arrive to you in 1 to 2 business days." Terrible service, so disappointed.

  • robgoestweet
    Rob Goes Tweet (@robgoestweet) reported

    Not having a great experience with @Hyperoptic. 10 day wait for an engineer to attend and when I called today the agent’s ‘systems were down’. @HyperopticCS

  • MadRainbowLtd
    David Dowle (@MadRainbowLtd) reported

    @Hyperoptic 14 days now with no phone service with a medical need for it. You replied to@one out of 18 chasing emails. Your phones have wait times of up to 1 hour. How do I get someone’s attention? You seem understaffed?

  • JJamesyytheGOD
    James (@JJamesyytheGOD) reported

    Hyperoptic is pretty terrible smh