Hyperoptic outages and service status in Kingston upon Thames, England
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Full Outage Map
- Hyperoptic generated 0 outage signals in the last 24 hours around Kingston upon Thames, including 0 direct reports.
- The most common problems reported in this area mention Internet.
- Internet (100%)
Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Problems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Kingston upon Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Kingston upon Thames, England
The most recent Hyperoptic outage reports came from the following cities: Hammersmith, and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Internet | 25 days ago |
|
Hammersmith
|
Internet | 1 month ago |
|
Southall
|
Internet | 1 month ago |
|
Hammersmith
|
Internet | 2 months ago |
|
Southall
|
Internet | 2 months ago |
|
Kensington
|
Internet | 3 months ago |
Community Discussion
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Hyperoptic Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
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WhyIsItBuzzing (@BuzzingWhy) reported from Richmond, EnglandJust so we’re clear though I literally spent over 100 hours trying to download it because the Bt WiFi hotspot is awful and @Hyperoptic can’t seem to install my wifi despite it all being installed in my building... I know it’s a #FirstWorldProblem by try a pandemic with no WiFi...
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Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England@HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.
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Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England@HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!
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Helmut Pflueger (@helmutpflueger) reported from Kingston upon Thames, England@Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?
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Henry (@erossiniuk) reported from Wandsworth, England@Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?
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Henry (@erossiniuk) reported from Wandsworth, England@Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling
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Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England@HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic
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Henry (@erossiniuk) reported from Wandsworth, England@Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?
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Dania (@dan_soe) reported from Worcester Park, EnglandHello @Hyperoptic our WiFi is still not working. I'm in Farnham GU9. Please can you update what's the current status. Thanks
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• C A S P A R • (@caspararemi) reported from Lambeth, England@jameelamini It doesn’t help you but my guilting has just been hooked up to Hyperoptic and I am ✨excited✨
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Gabor (@GaborPfalzer) reported from Kensington, England@BigupJeff @virginmedia Yeah, unfortunately. We are okay with the service, that’s why we kept it in the new one, but the customer service is a joke. Had @Hyperoptic once, was absolutely brilliant. Too bad it’s rarely available.
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Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England@Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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J Jack (@joyjack) reported@Hyperoptic What's the issue now? This is really tiring to deal with all it time. Please fix asap.
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Lucy Ⓥ 🌱 (@lulu_veganx) reported@mariucha77 @donedgley1 @Hyperoptic Noooooo. I did just get a text saying there was another outage but mine seems to be holding for now.
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stewart (@stewartone1) reported@Hyperoptic Any chance you guys can answer your phone line or chat or emails?!? Very poor customer service!!
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Siddhant patni (@RafaSidwolf) reported@Hyperoptic Terrible service and terrible customer support. If you want stone age internet then look no further than Hyperoptic!
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Kurt Robson (@KurtRobsonn) reportedGot through to @Hyperoptic, biggest network outage ever apparently. They can’t provide any timeframe for reconnection but said they hope it’s fixed within ‘48 hours.’ Surely we need compensation if this lasts longer than a few hours wtaf
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Kurt Robson (@KurtRobsonn) reported@liam_richards @Hyperoptic Hahahah. Okay my customer service rep must’ve decided to give me the ultimate worst case scenario. Have a good week!
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Neil (@NRManc) reportedLogged a formal complaint about breach of GDPR with @Hyperoptic and after a 3 week delay I receive an AI generated response (which can’t even figure out my name) which pretty much says we have no idea who you are so **** off. Appalling
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Marcelo Hidalgo (@mhmnat1) reported@Hyperoptic please respond and do something about your bad work! Last maintenance I had no service for more than 4 days and you said “few hours” as today! It’s 9:30 hours and still NO service 😡😡😡😡😡😡😡
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Jean-Paul Percival (@joyjppercival) reported@Hyperoptic 16 hours no service, no updates no respond to chat and call. Most useless service provider ever.
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Alex 🌐 (@ajr_codes) reportedHey @Hyperoptic your service to me in London has gone down multiple times this week, with no issues reported online. It's been fine for the past 4 years. What's going on? You used to be so good.