Hyperoptic Outage Report in Kingston upon Thames, Greater London, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (72%)
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Wi-fi (14%)
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Total Blackout (11%)
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E-mail (2%)
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TV (1%)
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Phone (1%)
Live Outage Map Near Kingston upon Thames, Greater London, England
The most recent Hyperoptic outage reports came from the following cities: London, Southwark, City of Westminster, Croydon, Hackney, Ealing, City of London, Tower Hamlets and Greater London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Southwark |
Total Blackout | |
| City of Westminster |
Internet | |
| Southwark |
Internet | |
| Southwark |
Total Blackout | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic
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Steve Race
(@steve_race) reported
from
Islington, England
@vmrampulla @virginmedia @Hyperoptic Sadly had hyperoptic in my old flat, which was great and neither they nor G-Network are yet available on my street 🙄🙄🙄
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Helmut Pflueger
(@helmutpflueger) reported
from
Kingston upon Thames, England
@Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?
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Stamford Hill Estate
(@FOSHgardens) reported
from
Hackney, England
Looking forward to a message from @HyperopticCS. We were told that our service would start w/c 16 April. Can we have an update as that didn’t happen.@Hyperoptic
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Dr Agnes Arnold-Forster
(@agnesjuliet) reported
from
Camberwell, England
I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic
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Abhijit Majumdar
(@AM_UK19BONG) reported
from
Hillingdon, England
@HyperopticCS @Hyperoptic . I have to change address after staying with ypu for 1 year. The new address they can not provide service. Now you want me to pay for remaining term. This is unethical.
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
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WhyIsItBuzzing
(@BuzzingWhy) reported
from
Richmond, England
Just so we’re clear though I literally spent over 100 hours trying to download it because the Bt WiFi hotspot is awful and @Hyperoptic can’t seem to install my wifi despite it all being installed in my building... I know it’s a #FirstWorldProblem by try a pandemic with no WiFi...
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.
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Kapali
(@chawlakapali) reported
from
London, England
@Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.
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Stamford Hill Estate
(@FOSHgardens) reported
from
Hackney, England
From @Hyperoptic “At this moment we cannot take installation orders on this site. While the system showed it as a live site (and it will be) it showed it prematurely. We will have to mark this site down, as we cannot finish the installation of service.”
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Abhijit Majumdar
(@AM_UK19BONG) reported
from
Hillingdon, England
@Hyperoptic Hyperoptic policies are horrible for the customers. I have been withbthem for a year and looks like their only goal is making customers life misreable rather than improving service.
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• C A S P A R •
(@caspararemi) reported
from
Lambeth, England
@jameelamini It doesn’t help you but my guilting has just been hooked up to Hyperoptic and I am ✨excited✨
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Stamford Hill Estate
(@FOSHgardens) reported
from
Hackney, England
@SamPallis @Hyperoptic They’ve said they’ll call but nothing yet. We don’t know how many residents have signed up but it was pushed heavily via direct mail. We need to know what they mean by suspended. @Hyperoptic have covered the estate in wires so they must either use them or take them down.
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!
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Alex
(@AlexRM) reported
from
Camberwell, England
Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…
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Fursecroft
(@Fursecroft) reported
from
Paddington, England
@Hyperoptic service is intermittent in the w1h 5lf area
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Nathan Bibey
(@BibeyNathan) reported
10 days and counting for a static IP to be assigned to my account. Numerous calls and messages but still no resolution. Apparently the advanced team are dealing with it, how advanced are they @Hyperoptic as they seem to be really struggling with this.
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🎮 Taranasus 🕹
(@taranasus) reported
Not only that, they're also sending all the necessary packaging and labels to return the old one. All I have to do is: Put in box, post. Everyone has a LOT to learn from @Hyperoptic Customer Service. 2 years with them and any issues I head was dealt with quickly and effectively
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Bugra Ozkan
(@ozkanbugra) reported
@HyperopticCS I can't reach you by phone since yesterday, and no reply to my DMs either. @Hyperoptic is the worst internet service provider unfortunately, I regret that I changed my broadband.
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DJGaryBaldy
(@DJGaryBaldy) reported
@judgedvirus I've only been able to use Virgin since we moved in here in 2012 I'm out of contract with Virgin and they're currently asking £46 a month for Broadband Hyperoptic is faster and cheaper and i hope the service is better than the outages with Virgin Virgin pissed me off!!
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Nathan Bibey
(@BibeyNathan) reported
@Hyperoptic @HyperopticCS doing a great job!!! 17 days now and you still have not assigned me the static ip that I have purchased. Apparently it only takes 24 hours??? Looks like it’s now time to cancel and join @BTGroup
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elyse
(@aysha_amin2) reported
@Hyperoptic hi my net is down please help
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Emily Wilson
(@ecewr) reported
Is there a hyperoptic outage again?
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Bugra Ozkan
(@ozkanbugra) reported
@Hyperoptic If our internet hadn't been down since yesterday, we could have watched too. Could you fix it, please? We're still waiting for your engineer!
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BG
(@BgBlue92) reported
@Hyperoptic day 6 with no broadband at home: Hyperopic are probably the worse internet provider going never go with the new kids on the block because they haven’t got a clue
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Imran
(@_TheRealImran_) reported
Hyperoptic internet is so so ****...